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Consumer Affairs


Graco Infant Seat


Consumer Complaints & Reviews

I have purchased two Graco Infant Car Seats since January of 2009 and both have had problems with the handles that you carry the seats with. Both handles have become loose and one handle has actually broken off one side while my granddaughter was in the seat! Luckily, my son always carries the seat by the handle and has a hand on the seat itself, or she would have fallen out. I have heard of other infant seats doing this, but not Graco, and I have always trusted Graco, but now I am not so sure. This must be looked into before a child does fall out of their seat, if one hasn't already!

I bought the Disney infant carseat. Got it all ready to take to the hospital for when I had my son. When we were getting read to leave the hospital, the nurse came it to see if we had him in the carseat right & relized that the latch that hold the straps together was missing!!! The hospital wasn't going to let us leave without his being in a safe carseat. What end up happing is they gave us a carseat as a gift, THANK GOD FO THAT! So I have a carseat that is missing the latch. How could this happen? Bought at Walmart in Elkhart, IN.



My six month old son, who weighs 19.8 pounds and height is 27.5 inches, was properly strapped into his Graco Snugride infant seat (Model # 8465EME3). The carrier was on a wooden floor and he was able to topple over landing on his face and head.


We immediately took him to the hospital and they noted facial abrasions on his cheek, nose and chin. His head was also red where he landed on it. He is currently being closly monitored to determine the full extent of his injuries and to determine if he should undergo a CAT scan.

While my infant son was in his infant carrier (part of the Graco Travel Lite system), the carrier fell off of a shopping cart, causing my infant son to receive a skull fracture. The latch system on the back of the carrier does not latch securely onto the shopping cart, as it is made to do, which resulted in this injury (I was at Wal-Mart, a national chain, and therefore a very common style of shopping cart)

We did not take up legal action against Wal-mart, as this seemed to be a product defect with Graco. However, just 2 days ago, I met another person who had the EXACT same thing happen (she also has a Graco Travel Lite system) to her infant son in September. She said it was okay for me to give her information, if needed, as another contact who has experienced this horrible problem. When I learned about this, and that it seems to be a much further-reaching problem than just my family, I had to report this, as there are probably babies getting hurt all over the country from this type of defect. The latch system is insufficient, and unfortunately, we did not learn about it until it was too late.

My infant son suffered a skull fracture at 4 1/2 months old, was hospitalized overnight, had to have cat scans done. The medical bills are upwards of $5,000.00.

The parent's tray of the stroller Graco Quatro Tour Travel System can fall over baby if the sun canopy is not completely in the upper position. An accident would have happened had my baby been in the stroller at the time the tray fell.

I am completely infuriated by the Graco travel system i bought. While the snug ride seat is great the stroller is a big piece of junk. I have only used it a half dozen times, spent 350.00 on this system and screws are popping off the frame left right and center. I am a single mother on a budget and this cost a large chunk of savings to get, my son was born in the fall so we didn't even use it until this past 2 mos with spring arriving. He only weighs 17lbs and is 7mos old, well within weight range

I cannot afford to go out and purchase another and Graco will only send new screws, i do not feel this system is safe. Why does the entire thing have to fall apart before i will be compensated?

The Car seat does not snap into the shopping carts the cover for the car seat is ripping I can not shop with her in the back or I have to pull another cart which is very hard to do when I have 3 other kids and my husband is serving overseas. I Paid over 145.00 for this stroller.

I have a Graco car seat that was given to me as a gift for the birth of my baby. He's seven weeks old now and weighs about 14 lbs. The car seat is for 5-22 lbs. On 04/12/02,I strapped him into the car seat and was lifting it into the backseat of the car. I have a two-seater and have to lean my driver seat forward for this. I brought it up and into the car to place it in the base, already locked down in the backseat. I had my left hand on the back/head end and my right hand on the handle.

As I moved it into position, tilting it about 15 degrees to get it into the car, the handle unlocked itself from the locked position. It jerked quickly to meet my other hand, putting the whole seat into a vertical position and and then leaning forward, hovering over the base. If my son had not yet been fastened in, he would have gone head first into the base in somersault formation. I was mortified, and initially upset with myself. I thought I had not locked the handle in place properly and had endangered his life. When he was later out of the car seat, I locked the handle into place and wiggled it to make sure it was in well. Then, just as a test, I repeated the process of placing it into the base, empty, and it UN-locked itself and went vertical AGAIN.

Now, I am putting the seat in empty, putting the baby in my arms, ducking into the back seat with him (I have a two-door), sitting beside the car seat and fastening him into place. I have to take him out the same way. It's very trying, especially since I had a c-section, and I'm not sure what else I can do. I've looked at the handle from all angles and I can't see anything outwardly wrong with it, but I'm sure it should not be movable without depressing the red levers on each side which allow it to move freely. In the meantime, I have tried repeatedly to get advice from Gracobaby.com, but I cannot even get their website to load.

I am not sure what's wrongwith the seat or if it's fixable, but I am on a budget after being laid off by the airlines, and cannot afford to buy a new seat.


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