Complain about a product or service

Graco Infant Seat

Amanda of Pflugerville, TX December 4, 2006

While my infant son was in his infant carrier (part of the Graco Travel Lite system), the carrier fell off of a shopping cart, causing my infant son to receive a skull fracture. The latch system on the back of the carrier does not latch securely onto the shopping cart, as it is made to do, which resulted in this injury (I was at Wal-Mart, a national chain, and therefore a very common style of shopping cart)

We did not take up legal action against Wal-mart, as this seemed to be a product defect with Graco. However, just 2 days ago, I met another person who had the EXACT same thing happen (she also has a Graco Travel Lite system) to her infant son in September. She said it was okay for me to give her information, if needed, as another contact who has experienced this horrible problem. When I learned about this, and that it seems to be a much further-reaching problem than just my family, I had to report this, as there are probably babies getting hurt all over the country from this type of defect. The latch system is insufficient, and unfortunately, we did not learn about it until it was too late.

My infant son suffered a skull fracture at 4 1/2 months old, was hospitalized overnight, had to have cat scans done. The medical bills are upwards of 5,000.00.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top | Infant's & Children's Products