Complain about a product or service

Graco Cribs

Pat of Bishop, TX January 16, 2009

I am trying to get replacement parts for a recalled crib. The Graco 8740 serial number 1903. I have sent numerous emails and even contacted the Consumer Safety people. No one seems to care if I get the parts. Have you got a suggestion of a person to call? Thanks

I can't use this crib to keep my grandchild. I can't afford to buy another crib just now as we are living on Social Security.

Linda of Coopersville, MI October 8, 2008

After contacting Graco about the recall on my daughter's crib, a customer service rep told me they would send me replacement parts. This was back in July. I have contacted them 3 times by phone and once by e-mail, and each time they claim they never received my order, and I have to re-order it.

Well, last night I tried to return the crib to the Wal-mart we bought it at, and basically because the CSM there doesn't know how to do her job, they refused to exchange the crib. She told me I'm sorry I can't help you, regardless of the recall.. to me this is ridiculous. I have a 5 year warranty on the crib and it has only been 2 1/2 years since I purchased it. I don't have the receipt because I didn't think I would ever have to return it. The thing is, I had called that Wal-mart and told them that I have a crib that is on recall, and asked if it was ok if I bring it in to exchange it, and the night manager told me No problem, bring it in and we'll give you in store credit towards another crib...

Also, after digging into it a little more I found out that this exact same crib (model # and serial #) was on recall about 8 months before I even bought it, because of the locking clips that hold the drop side up, popping off. Which I have had to replace twice, and was the reason for my calling them back in July, because the locking clips popped off again. So in other words.. Wal-mart is continuing to sell recalled items, and then refusing to correct their wrong doing when the customer realizes what Wal-mart is doing.

My husband works at Wal-mart, so as you can imagine money is tight. I had to pay a babysitter to watch my 2 children, because I drive a tiny GEO PRIZM and cannot fit 2 children in car seats in the car along with the crib. My daughter has no bed to sleep in, because I refuse to put her in a bed that has killed and injured other child.

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