Complain about a product or service

Gerber

dawn of brooklyn, NY October 23, 2009

oct 21 2009 i made my 2 1/2 year old son gerber graduates spinach and cheese ravioli, he bit into the first one and spit it out because he said ther was something hard in it. what he spit out was a small piece of glass. it did not cut his mouth, thank god. i called the company and they said they would send somebody to my house to pick it up so they can investigate the can. the person picking it up contacted me and won't be here until the 25th. i'm concerned that if the glass was in my son's can it might be in another can. i hope not, very scary stuff.

neil of gaspe, QC July 10, 2009

i have a 6 week old baby boy named nathan,and we started bottle feeding him at around 3 weeks old.now i always saw gerber has a leading company for baby merchandise,so i went out and bought several items,such has blankets,clothes and feeding bottles.which is where my disapointment comes in.all the bottles that i got have are 5 oz bottles,and everytime i try to feed him,they leak like a river around the nipple,and it's not a faulty nipple,they all do do it.it's not very pleasant when your baby is hungry and you try to feed him,and all it does is pour down his neck.so i put a playtex nipple on the bottle and my problems were over.so i went out and purchased playtex bottles and they work great.

i don't know if there was a problem with does bottles,or was i a victim of 5 bottles that didn't work.....and also the gerber sheets that i have,one wash in gentle cycle and when i took it out it had a 6 inch rip.i think quality control needs to stop sleeping on the job.these are our babies,and we put our trust in these people to give our children quality products and service.and at the price we pay for these products,we demand a little more attention to these matters.so i hope that in the future,i can expect better quality and less worries.

Iris of Palm Harbor, FL June 27, 2009

I purchased several containers of Gerber Stage 1 baby food for my 4 1/2 month old son. I was feeding him a container of the Squash and there were thin sheets of plastic almost like ceran wrap. The pieces were at least the size of a nickel. I called and they took my information and will send me a label to mail it back and they will reimburse me however this does not make me feel comfortable about the other foods. This also does not make me feel better about the entire container being fed to my son, what if he swallowed some? This is food for babies and should be held to much higher standards and simply being reimbursed does not solve the problem.

Chelsey of Diamond, IL May 9, 2009

I was feeding my 15 month old son a Gerber Graduates dinner (pinwheel noodles and chicken with peas)May 6th, 2009 and as he was almost done I found what I thought was a pea with a black spot. With a closer look I realized it was a worm that looks like a huge maggot with black spots and what looks to be the back half of a cricket! I am discusted! I thought this was a trusted company! They're response: It doesnt happen very often (well take a look at all the similar stories on here, because it happens way too often) They offered to send me coupons and send a prepaid envelope to send it back to their lab and have it tested. Should I do that? They said they can guarantee that it was sterlized during the canning process. Well this isnt canned, a seal is slapped on and no one could explain to me how that sterlizes anything. I asked the supervisor if they would be notifying the store i bought it from in case there were other infested products and they refused. I am horrified and I will never buy another Gerber product again!

Misty of Ashtabula, OH May 6, 2009

My sister was feeding my 7 month old daughter a jar of Gerber 2nd foods squash. After getting about 1/4 way through the jar of food my sister called for me to come into the room where she was feeding the baby . I was shocked when she showed me the spoon with a staple on it! Thank god she had caught it before feeding it to my daughter . I immediately called the number on the side of the container and told the lady what had just happened. She was very polite , took down all my information and told me that She will be sending me prepaid postage to send the product into their lab to be tested. She also told me The lab will inform me of the results and send me coupons to reimburse me for the food. However I'm not sure that it is enough. What if my daughter had eaten the staple. She could have been seriously injured. Afterward I searched the company online and found several other complaints much like mine where others have found things such as maggots and even screws in the food. Something needs to be done to ensure that our children will not get hurt.

Jaclyn of Ft. Pierce, FL February 24, 2009

Jaclyn of Ft. Pierce FL (02/24/09)
I was introducing the Gerber graduates to my 8 month old son. These were the finger foods that he is able to chew and then they melt in his mouth. The purpose is to help babies ease into self-feeding. He did very well. After eating 10-12 of these, I went to give him more. I happened to look in the canister before getting another handful. I saw something, emptied the contents of the container, and saw a dead bee. There is no mistaking it is a bee (black and yellow stripes, wings, and everything). It was smaller than the actual food, so he could have easily consumed this if I hadn't looked.

I took several pictures of this as well. I called the pediatrician, and my son is O.K., thank God. I called Gerber to notify them. The lady said she had never heard of such a thing happening, went on to tell me of there insect control practices, and requested bottle and store information. She stated she would send me a package to send this off to their lab, where they would then send me the lab results and a voucher to replace what I had bought. After hanging up, I realized she had not taken my name, address, or phone number. I had to call back, they had to track down the lady who spoke to me, and then she got the information.

I have not slept well since, am outraged and anxious, and scared to death of everything I feed my child. We use Gerber for nearly everything. My son is healthy, and I am also fortunate as I am allergic to bees.

Dana of Missouri City, TX January 27, 2009

Dana of Missouri City TX (01/27/09)
1/27/2009 about 12:30pm was feeding my baby girl. The Gerber white turkey stew with rice and vegetables.which I all ways buy them along with gerber snacks . i open the container put it in the mirowave to be warmed and started feeding her. she ate a least half when i notice a bug floating in the juice i am so upset not kinowing how many bugs she have eating. called gerber to tell them and they want me to send it to them and will give me some coupons

she surffers from alliergies. dont know what kind of bug this is im just a little scared for her

Joanna of Brooklyn, NY September 27, 2008

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