Complain about a product or service

Evenflo Breast Pumps

Kristen of Provo, UT January 19, 2008

I had my 7th baby on October 11, 2007. I purchased an Evenflo breast pump in 2004 for my 5th child and used it very occasionally with no problems while breastfeeding my 5th and 6th babies. I could not find all of the parts (very tiny rubber parts) so I had my husband buy me another Evenflo. My baby is only 3 months old and already the pump has stopped working properly. I have plenty of milk - my daughter often chokes at the beginning of feeds because the milk is flowing so quickly, but I cannot get my milk to do more than drip from my nipples while using the Evenflo pump. I am done having children but I have 6 daughters and lots of friends and relatives and I will NEVER recommend an Evenflo product to any of them - especially after reading all of the other comments on this site. At least now I feel validated that it was not my fault but the fault of Evenflo for making such a crappy product!

Brenda of Perkasie, PA May 23, 2007

I have the same complaints as everyone else . I purchased the pump and have returned to work part time. The pump only works part of the time and has left me engorged at work and at times having to feed my child formula when at the time I was not prepared to do this. I read that Evenflo is aware of the problem so I plan on contacting them. I didnt not purchase the warrany that I was offered at KMart figuring a name like EvenFlo I wouldnt have to. Now I regret - you get what you pay for!

Cassandra of Petal, MS April 11, 2007

I purchased an evenflo brest pump in March 2007 for the sole purpose of pumping breast milk while i returned back to work so my child could exclusively be fed brest milk. the pump work for 3 weeks and walmart of course would not exchange it and evenflo will not give me a straight forward answer as to what to do and how to get it fixed. The pump had done me no good. It will not suction hard enough and makes this loud sound as if it is about to start on fire from working so hard. I am extremely disapointed and would like it to be fixed or my money back.

Phuong of Ewa Beach, HI March 9, 2007

I bought the Evenflo Battery/Electric Dual Breast Pump Kit from K-Mart about a month before my son was born. I did not open the breast pump kit until the day when I was discharged from the hospital after I gave birth. When my son refused to nurse directly from me, I opened the breast pump kit and found that it did not work. The motor made loud noises but there was no suction. I couldn’t return the breast pumps to K-mart once it was opened. My son was starving and couldn’t take formula because he reacted negatively to every formula brand by vomiting. Thus, I had to hand express milk from my breast for him to drink.

I contacted Evenflo customer service office and they told me that they would mail out the replacement breast pump motor via Priority Mail. I waited for over one week and did not receive the replacement motor. While waiting for the parts, I had to hand express the milk every two hours throughout the day and night to feed my son. I contacted the Evenflo customer service office again and found out that they sent the motor to the wrong address and the product was returned back to them. They told me they will mail it out again via Priority Mail and that I should receive it within 2-3 days. Again, I waited and waited. About three days later, I received the replacement motor but this time the replacement motor still did not work. I had to wait through the weekends to contact the Evenflo customer service during their office hours. When I called the Evenflo Customer Service again, they told me that they would send me another replacement motor.

The second replacement motor did work but the suctioning was poor. When I used the breast pumps, the milk often did not drop from the collection chamber into the bottle. It often clogged and backed up the milk into the motor and down into the air tube. I experienced a lot of clogging and leaking of milk while using the breast pumps. It was time-consuming because the motor slowed down after about a month. At first it took 15-20 minutes to pump milk per pumping session, then it became 30-40 minutes. I experienced several breast infections because the breast pumps did not drain milk effectively from my breasts, resulting in engorgement and plugged milk ducts and breast infections. Besides the ineffective breast pump motor, the electric adapter also broke after a few months of usage. The power shut off if I didn’t hold the cord in a certain exact position.

Maria of Boca Raton, FL March 9, 2007

I bought the evenflo press and pump deluxe when my daughter was born 5 months ago. I have been breastfeeding and I decided to skip one feeding a day which was the night feeding so I had to pump out the milk. I have probably used the pump 15 times and it does not work anymore. I had already called the company that I purchased the pump from and they said they are sorry but there is nothing they can do because it was purchased 5 months ago. I have called evenflo and they told me the same thing. I am very upset because I spent over 60 dolars in it and I am not willing to spend more. PLease do not buy this brand......

Deena of Cairo, OTHER August 23, 2008

i bought evenflo pump 2 months ago because my relative encouraged me to do so as she used it before and found it very good. i bought the pump that works with electricity and battaries as well.

2 days ago the pump started to go crazy; it works for a minuite and stops and then when i move the wire it works but if i moved myself a little bit it stopped. i figured out that there is something wrobg with the wire and since it is not egyptian made i didnt know what to do... i endured it until Now just Now it stopped completely.

i'm writing this at 5 am as i'm used to put the baby in bed and use the pump to store milk for the next day to feed the baby when she is up but the pump is DEAD and i'm really mad you know because it is dead and because it is dead NOW. i thought of buying batteries but all shops are closed and people are sleeping now and i really really don't know what to do... plus i dont know what to do to the wire? how wud i fix it? i didnt mistreat the pump on the contrary i'm known for being very careful with my stuff plus the wire is very good i mean not torn or cut or anything just as i bought it...

Now tell me what to do and my daily routin is ruined who is gonna make this up for me. wht am i going to do tomorrow when the girl is up? will i continue using battaries? do you have any idea how it cost me to buy the pump? 500 egyptian pounds and i refused to buy cheap ones so as not to be faced with this ordeal now i bought the expensive one and am in deep trouble... so after what i paied i dont think my husband will like the idea of buying batteries every 2 days... my baby is 3 and a half months old so do u know how much will it cost to buy battaries till its weaning?

Paige of Kingsland, TX May 12, 2008

i bought an evanflo elect. breast pump at walmart for about 50.00, and have experienced most of the same problems the wemon here have complained about as well, nonly was the pump extreemly painfull because of the sucktion, but the milk wouldent evan fall into the collection tube, it just spilled out around the suction cup, for the life of me i still dont know why because i was doing everything the manual told me too.

This product should be tken off the market, DISGUSTED WITH EVANFLO i cant afford a 250 modela however i will be getting in contact with my wic office because they will supply a modela dual breast pump to any mother wo cant afford one who has to go back to work or school.

Ellie of Lynnwood, WA November 25, 2007

I have purchased the same Evenflo single breastpump twice now. The first time I had no problems with it with my first child. This time it's the complete opposite! I've been pumping only on occasion for about a month now....and all of a sudden it started having HORRIBLE leaking problems! In the pumping manual it comes with it talks about staying relaxed as possible but how can you stay relaxed when you feel disgusting from being covered in breastmilk?  Not only that, it's also losing suction. I'm more upset about all the breastmilk getting wasted (it's like losing GOLD) and leaking all over the place (it literally sprays out the pump!). Anyways, I will never buy anything Evenflo from this experience. I really can't afford another pump either, this is money down the drain.

Marie of Northridge, CA May 31, 2007

I have an Avent manual breast pump but wanted to own an electric one in order for me to pump more milk for my daughter. A friend of mine gave me an Evenflo Comfort Select electric breast pump as a present. Though there was a warning regarding the return policy, I excitedly opened the package and at the back of my mind I was thinking that if the product is not good then manufacturing it should have been stopped.

To my disappointment, the pump doesn't work as I expected. After 1hr of pumping, I only get 1.5 oz of milk. I tried using it for 3 days and the same thing happens. The manual pump that I have works even better. It is really a waste of money. That was the only time that I researched about their product fr om the Internet and found out numerous complaints.

I called up their customer service to demand for a return. They promised me that they will be returning back the money that I spent only after I ship the item.

I am not sure if they will really be refunding the amount I spent (before tax). Aside from the inconvenience of owning the said pump (which I expected to work well), I need to spend for the shipping fee. One more thing, I need to wait for 5-6 weeks just in order to get my money back. It's really a waste of money and time. Aside from the bad quality of their product,they do not have good customer service.

Shellyne of Killeen, TX May 4, 2007

I bought a Evenflo breast pump when my daughtr was 3months. It worked great the first mnth but after a month it would not pump at all. The first time I used it in 2 hours I could pump 3 9oz bottles, now i cant even pump one four oz bottle in three. I work ten hours a day and, can't even pump one bottle for my child. If I need to pump milk for my daughter I would have to start 3 hours an advance.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top | Infant's & Children's Products