Complain about a product or service

Evenflo Highchairs

Amanda of Mt. Pleasant, SC October 2, 2009

I got an Evenflo expressions high chair for my baby shower in July of 2008. When my son was ready and we started using it, I noticed a screw on the floor. It was a small screw but I had no idea where it could have came from, since we had just started using the high chair I didnt even think twice to check it. As time went on I notice the seat of the high chair didnt feel as secure as i would like, when i got on the floor and looked under the seat i new right away what the problem was.

I went online to the goverment recall site and only the majestic and one other high chair from evenflo were on recall. I read the reason for the recall on those two and it sounded like the same problem i was having. I emailed evenflo and asked them why my high chair was not on recall and if anyone else had the same complaint.

I received an email back almost a month later asking me what was wrong with the high chair even though i explained in my first email that the screws in the bottom of the seat keep falling out and when you screw them back in they just come out again. I told evenflo that i had stopped using the high chair because i was affraid for my childs safety and they told me that there was no recall and that they had no other complaints, and that either my son was too big for the chair or that it was user error and we didnt put it together right.

My son did not get hurt thank god but no thanks to evenflo. they said the seat would not come off and that i can continue to use it with out the screws. I would never have taken the chance of my son getting hurt and i feel that when it comes to products made for infants and toddlers the company should not take their faults so lightly and basically ask you to risk your child getting hurt just so they have proof of their mistake.

Sherry of Rose Hill, VA April 4, 2009

Sherry of Rose Hill VA (04/04/09)
I bought an Evenflo Expressions High Chair for my grandson. Within 3 or 4 months the screws started falling out.

Thank goodness there was a recall on another Evenflo high chair so I started checking this one and found the same problem. The model # is 2981844. I bought it at Walmart.

Nothing happened because I caught it in time. I found the screws laying on the floor by the high chair

Kristina of North Las Vegas, NV April 3, 2009

Kristina of North Las Vegas NV (04/03/09)
In 2006, my mother in law purchased the Evenflo Majestic highchair (Model#3001732/) as a baby shower gift. We have had problems with this highchair ever since we have had it. 7-18-06 I contacted Evenflo regarding a missing part 8-10-07 I contacted Evenflo regarding screws falling out of the back part of the highchair. They mailed me new screws and a plastic cap for them. 9-21-07 I contacted Evenflo AGAIN regarding screws falling out of the part of the highchair that holds the back support of the seat in. They replaced the highchair with a new highchair. It was still a majestic model but with a newer Manufacture date

1-31-08 I contacted Evenflo yet again regarding the same problem with the screws falling out of the highchair. They then offered to replace it with their other model highchair which is the expressions. 3-28-08 I contacted Evenflo about the new expressions highchair. Evenflo has documented that I wasnt happy with the functionality of the expressions model. This sounds ridiculous to me. I am not a picky person, especially when it comes to a highchair. I just want a safe highchair for my child to be able to eat. The only thing I can possibly think the reason that I dont like the expressions is that my children are bigger kids and just didnt fit in it. 4-08-08 Evenflo replaced the expressions with another Majestic.

3-10-09 I contacted Evenflo again. The same problem is happening with this highchair despite the fact that their has been a recall on this product because of children falling out of these chairs, getting seriously hurt or even dying. The only resolution that person had was to offer me a credit for any product they carry. I, unfortunately do not need anything they offer right now. I just want a highchair that my child can be safe in.

3-26-09 I called Evenflo again, spoke to Jodi, to confirm the address of who to make the complaint to. She spoke to her supervisor in hopes to resolve this problem for me. Her supervisor offered to give me a check for half of the value of the highchair. The supervisor that I spoke to on 3-10-09 was quite rude. She acted as if this problem with the highchair was my problem. She told me that because its been over the warranty time they shouldnt be helping me at all. I beg to differ when it has been an ongoing safety issue of this company. I feel that they would rather wait til my child gets hurt or even killed to do anything about it.

I am asking that they refund me the total amount of the highchair so that I may go get a new highchair for my son. I would like this matter resolved as soon as possible considering it has been going on 2 years.

Zindi of Mt Vernon, MO March 13, 2009

Zindi of Mt Vernon MO (03/13/09)
I purchased a evenflo high chair in november 2008, model #2981844. My complaint is that one of the screws fell out of it, luckily i found it before my 10 month old son did. I'd just like for the company and other parents to be aware of this danger

Su of Howell, MI February 10, 2009

Su of Howell MI (02/10/09)
I received the Evenflo high chair as a gift September 2007. When my daughter was sitting in her high chair eating when suddenly the cap on the side near her tray popped off and the screw landed on my daughters tray before I could get to her. She had it in her mouth, and by the grace of god she nded kup spitting it out, but could hav been much worse for her, or for any child, she could have died!

Samantha of Jacksonville, FL January 22, 2009

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