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Evenflo Car Seat - Warranty Problems |
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Tracy of Bassett VA (7/21/03):
I bought the seat several years ago and it was manufactured in 1999 it had an expiration date of December 31, 2004. I feel that they should replace my Carseats without such a hassle. A defect like this could hurt a child. Tamara of Belton MO (2/26/03):
On Monday January 20,2003 I called Evenflo, and asked them politely what they could do to help me rectify this situation, I had paid $200.00 for this travel system back in July, the woman then told me that if I paid the $25.00 shipping fee they would send me a new travel system. Well, I never received anything. Evenflo stated that I received it on January 24,2003 (not true). I was then advised that an investigation would be put through with UPS. A week later I contacted UPS, to see if they found the travel system, when they notified me that they were never made aware of this situation by Evenflo. I then contacted Evenflo and the woman was very rude and hung up on me. Three weeks later UPS contacted me to ask me if I ever received the package from Evenflo, (during those 3 weeks I continuously called Evenflo asking for the manager Wendy and she refused to talk to me). I was also made aware that the package was insured for $130.00, subtract my shipping of $25.00 after UPS finishes their investigation and I will only receive $105.00 and you can not find a travel system equal to the one I purchased for that price. I still have no stroller, and no car seat? How can a company this big get away with this? My husband is in the Army and is supposed to be shipping over seas and I have to be worrying about a stroller and car seat. I have never been treated this way. Report Your Experience
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