I called to ask if there was a recall on my Aerolite Sport Travel System, model TR082/TR191, because, while I was walking with the baby in the stroller, the rear wheel fell off the cinch pin and the hub cap broke. I was kept on hold for an half-hour and was referred to the part department but my question of a recall will only be answered if I purchased the additional coverage at Babies R Us. I did not, but the warranty of one year is still in effect.
Consumer Complaints & Reviews
We have a Dorel crib (Vintage Estate 3-1 Crib - Cherry Model # DASE5009) that was part of a massive recall. When we followed the procedures outlined by Dorel, we received a response from them that this particular model has been discontinued due to overwhelming number of problems they had with it. This was shared with me by Audrey during my first contact by phone with them on 9/21/2010. They also informed me that the replacement model that would be sent for my recalled 3-in-1 crib would be a 2 -in-1 and that it is not offered in the color of my original crib.
This in no way seems fair or legal. Can someone please help us with this? Dorel sold us a substandard product. We paid full price for that product with the intention of being able to use it many times over. Your company has an unreasonable expectation that we should just be willing to accept less than what we paid for. Their solution leaves us with the choice of either using a recalled piece of furniture that would potentially leave our child at risk of fatality or injury, or take something in exchange that is of lesser value, less functional, and is a complete mismatch with what we purchased to begin with.
I contacted their supervisor Mr. ** with the following email: "I'm sure if you were in my situation, you would have the same concern that I do. First of all, I originally paid for a 3-in-1 and am being relegated to a 2-in-1. As Audrey explained, this will be overcome by me holding my existing headboard in storage somewhere until it is time for me to use it as a toddler bed. One of the points of getting a 3-in-1 is to not have to worry about finding a place to store that. That, in my humble opinion, is asking a little much for the consumer to deal with due to the fact that this is a recall due to the original product's inefficiencies.
And as was explained to me by Audrey, this model was so problematic that your company discontinued it altogether. I don't believe it is right to expect that putting an extra burden on your customer is the route to go here. Secondly, I was informed that the model your company has deemed as the replacement does not come in Cherry. This is an even bigger issue in that we have several hundreds of dollars invested in matching furniture to go with the Cherry crib. I trust that we can come up with a better solution than this one, which seems to cause more problems than it fixes. A few suggestions that might work would be to either find a substitute model that more closely matches our original purchase in being a 3-in-1 as opposed to a 2-in-1, and also comes in the correct color. Dorel may also supply us with a matching changing station for the 2 in 1 crib that was offered as a replacement".
His response was more of the same: "I apologize for the inconvenience the recall has had on you and your family. The information that Audrey provided you is correct. The model you have is not available and thus we can only offer a replacement 2 IN 1 crib in walnut color. I understand your concerns and do sympathize however we can only offer the crib Audrey informed you about. However as mentioned, you may use the headboard and footboard to your old crib as a full size bed. I understand that by accepting the walnut crib, your set will not match however this is only temporary. Once your child is old enough to transition into a full size bed you may use the headboard and footboard from your old crib and continue to match the set for years to come. This is the only possible solution available, we cannot provide anything further other than the 2 IN 1 crib".
I have a pink Winnie the Pooh Walker and needed a replacement seat pad, I ordered a pink seat and a green seat for the model I have. When they arrived, they were both green, after about 30 minutes on the phone, I was informed they did not have a pink seat, even though when I ordered it. I was assured it was pink. I have been billed and they do not have a return policy either. Had I known this, I would not have discarded my stained seat and tried to get it professionally cleaned.
Now I have 2 green seats and a Pink walker, these clash and I am out the cost of the wrong color seats. Very nice and helpful when I placed the order, but no help at all when I called with the problem. They basically stole my money knowing they did not have the product I ordered and then telling me they had a no return policy. This is fraud! If they sell a product, they need to keep the parts for it, it was purchased in 2009.
I am out $20, by trying to save some money. Now I have to buy another new walker for a girl. I could have used that $20 and put another $20 with it and had a new one from the start. Now I will be out $60 and $20 gone to the Dorel Juvenile Group is gone up in smoke!
Model 14-716 Ant1W 044681371875 3362-4552. I bought this chair at Walmart of Taylor's, SC on May 14 or sometime that week. On the morning of May 21, it cracked and I fell down. After the fall, I hurt my hip, and it stung for a half hour or so but thank goodness no medical operations. I returned the chair to Walmart on May 21 and exchanged it for a more expensive model. I am young of age, the fall from the chair did not cause any serious medical issues. However, I believe Dorel has a defect in the chair, and perhaps one day someone will get hurt and will sue. Walmart told me that they would return the chair to Dorel.
It may be wise to recall those chairs, just encase someone else does get hurt. I believe with Dorel's chair there are others out there with this defect. Someone at the Taylor's Walmart told me that they get lots of chair returns, so its possible that others who have had this experience have not bothered to contact Dorel, and just have exchanged the chair for a new model.
I was contacted by Dorel by phone after I filed a online complaint and the agent I spoke with "A. Engleking" said she would contact the Taylors Walmart about the chair, but someone dropped the ball at both Dorel and Walmart, and they are poo-pooing this whole thing, and avoiding any investigation as I was not injured and the chair was only worth $10. However a chair breaking on someone, may result in a death or injury of someone one day, if there is a defect in the chair.
I have photos of the welding of the chair and all the details that I took after my fall. My hip hurt for a half hour. Dorel needs to take this matter seriously.
Recline & Grow 5-Stage Feeding Seat The center supported 3 point harness is dangerous and does not restrain an active infant. The harness is only secured in the center and with the straps on, my son falls out of the feeding seat. He is also able to hold onto the back of the seat, causing the chair to tip.
He hit is head on the table.
I purchased a juvenile playpen at Walmart for a 4mo old. She is now 8mos. and not yet walking. The side of the Cosco Funsport Play Yard #05028 collapsed and is a danger to her. It is encased in a sewed fabric and we cannot see what happened without ruining it. It has never been moved from its original spot in the family room. In other words the side failed to remain clasped.
We would like a replacement or at the very least have this item located on the warning list.
Purchase a ride on battery powered fire trunk almost a year ago. The warranty on the items is one year. The fire trunk has not work properly since day one. Took the item to the service center and have yet been able to repair item. The service center has had the items for two months with no time line for repair.
I recently purchased a Cosco infant carrier Model # 22-011-wal. This infant carrier does not work properly. The slots were the seat belt is supposed to loop through and secure the seat does not work. The seat belt continued to completely come out of the slots. Because of this danger I had to purchase another infant carrier. I believe that there should be a recall on this model because of the malfunction of the slots that hold the seat belt.
I purchased a eddie bauer high chair about 5 months ago, at the time I thought that the restraint straps were inadaquit. The chair was a little too large for my baby at the time, but for the last few months she was able to use the chair. Well yeaterday she stood upn and fell out of the chair. I call the company and it was a hassle. They offered me a refund of 65.00 well and good bu I paid over 100.00 The money is not important. I think that this chair should be recalled, in my opinion it is unsafe Product#03038
