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Erica of Covenry RI (11/07/08) Melissa of Stillwater MN (07/31/08) Frank of Spring City PA (02/10/06)
My goal is to bring this to the attention to the public to require Britax to solve this issue or offer a replacement. Each car seat cost over $250 and one is obsolete with the other two pending as our girls get older. Rosemarie of Port Jefferson Station NY (06/16/05) well, after not hearing from anyone for a month I called again spoken to a susan porter and was told again that this is the first they heard of it, and I told them I reported it the month before, but nothing was on record, after telling her the problem I was having she suggested I use a saftey pin to hold down the flap covering the harness adjuster, with that I decided to do my own research on this carseat and I found 4 other complaints on 5 children with the same problem and that britax said the same thing use a safety pin, after reading the other complaints I called susan porter back again, leaving a voice mail with no return phone call, needless to say I kept calling until I spoken to her, and played phone tag, finally she said the company can do nothing for me that this isn't a problem, and transferred me to a supervisior Matthew Basani, left a voicemail for him, and not return call. I called babiesrus where I bought the seat from, but because I am over the allowed time, it is over year, I cannot return it to them, that britax handles these problems, when I bought this seat is was britax highest model, well recently britax came out with another model the decatholon which is now higher than the marathon, and is has the old style push button aduster, not the one the marathon has. John of Syosset NY (01/17/03) Feride of Santa Clara CA (08/13/02) I purchased the more expensive Advantage as it claimed to accommodate children up to 40 lbs and 40 inches. My daughter is approximately 31 lbs and 35 tall. One can not transport thier child without a proper car seat. It is the law. I went through the trouble of making an appointment with a CHP officer to ensure the seat was properly installed. When I later put my child in it, I found that the shoulder straps do not go as high as the Roundabout. They are currently slightly below her shoulder hight when sitting. They are supposed to be AT or ABOVE shoulder hight. Needless to say, this carseat is not appropriate now, nor will it be when she is 36 nor as she approaches 40 lbs. I no longer had the box because it was tossed out at the CHP office. The CHP officer sent in the registration form. The store in which I purchased the seat said I had to contact Britax. I did. Britax originally told me they would exchange the seat for me and were making arrangements with the store that I purchased it from. The clerk at the store, also told me that is what Britax told her. After 2 weeks of run around, Britax regained thier earlier statement saying they would NOT exchange the seat unless it was defective...that is thier policy. The seat may be defective because it jams up when trying to tighten the straps...but the bigger issue is that the seat is NOT safe for a toddler to use. They are willing to exchange it if the strap is difficult to tighten, but not if the shoulder straps are too low on the child(when the child is within the ranges Britax themselves specify). That makes no logical sense to me. In any case, first they said they would exchange the seat (having had all the information I gave) and were making arrangements to do so. (as can be verified by the store clerk). Then they simply said no. This is an expensive...one of the more expensive...car seats. They are a major hassel to install and one can not transport his child without the seat. Every day, I need to take my child to preschool and home. I must have a safe child seat. Britax had a good name in my book. They don't any longer.
Furthermore, when I asked Deborah to speak with her supervisor, she said she was not available and would give me the same answer. When I said I wanted to speak with her anyway, Debroah said she would call me back. (I don't expect this to ever happen.) I asked for her supervisor's name, and she refused to give it to me. I insisted the supervisor return my call right away. I doubt that will happen. W of Dix Hills NY (03/04/02) Within weeks, my 2 year old son was able to open up the seat belt lock and escape the car seat. This is a dangerous problem. I called the manufacturer and asked the representative why the lock was so easy to open. I was told that due to government regulations, the lock had to be easily opened in case of an emergency where it may be necessary to remove the child from the seat quickly. My problem, however, was not unusual and the representative from Britax was not surprised. I did not need to offer the model number of my car seat. The lock was the same on all the Britax seats and the problem existed on each of them. This problem was common and Britax had a solution. A plastic cover snapped over the lock release thus making it child proof. The car seat can not be unlocked without removing the cover. Britax would supply the plastic guard at no charge to me. I would only have to pay shipping and handling. They would not however take the car seat back and recommended I return to the outlet where I made the purchase if I was still unhappy. Somewhat concerned about this lock modification, I returned to Buy Buy Baby to ask for their assistance. They had complaints from many other parents that their children could unlock the car seat. They even stocked the plastic guard and would show me how to install and use it. It does work. My son can no longer open the seat. However, now there is a much larger concern. This attachment is difficult to install and remove day to day and can not easily be manipulated with one hand. In case of an emergency, I can not get my child out of this seat quickly. Further, if I am unable to open this seat myself, someone unfamiliar with this safety guard would not be able to get him out of his seat at all. This plastic guard conceals the lock release. Now, this top of the line car seat appears to me to be unsafe. In order to use it, I had to modify it from its original design. It is no longer user friendly. Clearly, Britax is aware of the magnitude of this problem. The plastic cover is readily available. Buy Buy Baby had boxes of the clips on hand. Unfortunately, knowing that small children can free themselves from the seat belt, Britax chose not alter their lock design. The 2002 model is the same. Baby safety being number one, I feel concerned. Report Your Experience
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