Complain about a product or service

Babystyle.com

Loren of Amarillo, TX January 29, 2009

My wife and I purchased a chair for our son with free shipping the total was about 64 dollars. Two weeks later still no sign of the chair so I called customer service and spoke to a supervisor that said the transaction failed at the warehouse so we need to make another transaction so it will arrive before Christmas. So we were billed again 54 dollars this time because it was a little cheaper and she agreed they would pay for next day air.

We had assumed the original purchase would be refunded, but it was not! We now have 1 chair that arrived next day air and payed for 2. We have been trying to email and call customer service everyday for the past week, but no response. I am beginning to think they went out of business. I dont know what to do if anything to get our money back.

Caused a bank overdraft fee 20 because no refund was given before the next transaction over the phone.

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