Complain about a product or service

Babygear

Megan of Richmond, VA June 3, 2008

Megan of Richmond VA (06/03/08)
I was given 2 sleep-n-plays as a gift for my son in the 3-6 month size. I washed them each probably 3 times and found that the snaps were coming off. The problem was when the snaps came off it left metal brads with sharp points on the sleep-n-play that could have cut, scratched or punctured my son. If I had not noticed the brads on the outfit my son could have also grabbed them and either swallowed and/or choked on the brad. The sleep-n-plays need to be recalled to prevent harm to infants!

None thank goodness. I will attempt to return the items to Target where I believe they were purchased.

Stephanie of Camp Lejeune, NC February 22, 2001

I purchased a diaperbag backpack from Babygear.com in September of 2000. I received it and decided I didn't like it, so I followed the online instructions at Babygear.com to return my backpack and returned it promptly. I contacted Babygear.com by phone and email several times and was told that my visa would be credited and it never was. I recently found out that the company is in bankruptcy court.

Lynn of Lancaster, WI December 18, 2000

i ordered a baby crib around aug or sept. it never came. called to check on the order and the company cancelled the order due to 0 in stock. never notified us. billed our credit card. called when we received the bill. said it would be credited. it is now december and it is still on my bill with no credit. i keep getting the runaround with babygear.

Yolanda of Brooklyn, NY October 23, 2000

I placed an order (#1072601) for three items. I received a confirmation on September 6th that a partial order was being shipped. The email indicated that products are shipped from multiple locations and may arrive at different times. I received one item on September 12th (Baby Einstein video). On September 13th, I received an email from Qualitycontrol@Babygear.com notifying me that they were in the process of transferring a portion of their merchandise to a new warehouse and they were not sure how long it will take to complete the move, therefore they were unable to ship the following items, Baby & Mom Prenatal Yoga (8.69) and Seasame Street Toddler Video (27.99). The email indicated that my account would be credited 36.68.

On the following dates I emailed Customer service@babygear.com for a status of the credit: 9/16, 9/28, 9/29, 10/3, 10/21. All I received were email acknowledgements about the receipt of my email. There was never an email indicating the status of the credit to my account. On 9/29 I called and spoke with Debbie who said she would escalate the issue. On 10/4 I called and asked for a supervisor, I was given to Mike P. who said he would escalate the issue with the Billing Department. On 10/13 I called and spoke with Dava and she left a message for supervisor Mike P. to call me back. When Mike P. called me back, he indicated that he escalated the issue on 10/10. He advised me that it should take about 5 days for the account to be credited. It is now 10/23 and the money is not back in my account.

Gina of Houston, TX October 15, 2000

I ordered several things from babygear.com and never recieved 50 % of the things I ordered,however I was charged for these items that where out of stock or whatever. I have been online with their customer service dept. at least three times and have spoken to a customer service rep. on the phone and my bank account has not been credited the seventy dollars they charged me. So now I will have to go to my bank and get them to try to get my money back. There is no excuse for such poor customer service and they should not charge for items until they ship them!!!!

Lena of La Mesa, CA August 24, 2000

I placed an order for a stroller, which I tried to cancel within 24 hours. No hornest attempt was made to stop my order from being shipped. First of all, it was impossible to get help from anybody: I waited on the phone for over an hour (though on the recording they say that the hold is b/w 10 and 30 minutes), was on hold for over an hour waiting for the 'live chat', so, I wrote an e-mail. I received an automatic e-mail back that I would hear from a representative within 48 hours. I heard back in 5 days.

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