Lena of La Mesa, CA, writes:
I placed an order for a stroller, which I tried to cancel within 24 hours. No honest attempt was made to stop my order from being shipped.

First of all, it was impossible to get help from anybody: I waited on the phone for over an hour (though on the recording they say that the hold is between 10 and 30 minutes), was on hold for over an hour waiting for the 'live chat', so, I wrote an e-mail. I received an automatic e-mail back that I would hear from a representative within 48 hours. I heard back in 5 days.

The company's return policy says that they would make an attempt to stop the shipment. I do not think that such an attempt was made. Now I have to cover all the shipping fees, not talking about the inconveniences. And I think that there is something wrong when you are told one thing (that you get a response within 48 hours, but actually get it in 5 days or 120 hours).

Pretty poor service indeed. We've sent Lena's complaint to Babygear.com and are awaiting a response.