Baby Trend

I have my Baby Trend Jogger for about a year which I only used for walking through the mall and what not in the winter. The weather has gotten nice, and I decided to take my son out for a run. All was great until the front wheel started shaking, then the stroller flew forward and I went with it. Thankfully, I had strapped my son in. Although I didn't catch the stroller before my 2 1/2-year-old smashed his face on the cement, he luckily just has a huge nasty cut on his chin. I would not suggest anyone to buy this stroller.

There's a crack on both sides of the fold-up button's handle, where the red button is to open and close. I love this unit and want it to work for my money's worth (at least four years). Our son is only one-month old and I love to run. Please help me. Thanks.

After owning one of the Baby Trend Pack-N-Plays for about 7 months, and only 3 times of use, one of the long railings failed to latch. I had other individuals try to figure out why and they were unable to. I am unable to sell the Pack-N-Play as it is defective. I called customer service to voice my complaint and see what they could do to rectify the situation. I was told that I would have to mail the Pack-N-Play to them (paying shipping myself) and they would fix it for $15 and ship it back. The cost to do this would cost about the same as the Pack-N-Play is worth. I told them this and they told me that if I don't want to do that I can still use the Pack-N-Play. I told them, "No, I cannot as this is device is defective and is not safe for a child!" I told them that it is garbage, and that is right where it is going, into the garbage. I would not recommend Baby Trend to anyone based on the service I received for a piece of their equipment that malfunctioned within less than a year of its manufacturing date! It's horrible. I have since purchased a Graco Pack-N-Play. It cost me less than what the Baby Trend one was, and works way better! I would recommend Graco!

My husband bought our 6-month old the highchair from Walmart (Baby Trend) before he left to Afghanistan. I heard the baby screaming and when I looked, his hand was stuck in the hole. It happened before but it was a spot where I could move the back down and pull it out. But this time, there was no pulling. Nothing, it was stuck bad. I had no choice but to pull it out. I wanted everyone to know that don't get their highchair. Please, it's so scary and dangerous. I haven't called them but from what I've read, there's no point. I'm just another victim. That's so sad.

I received the Baby Trend play yard as a gift. My baby slept in it maybe twice and the whole bottom board broke in half while my baby was sleeping in it. They will not issue me a replacement board as it was a gift! I tool pictures of the broken play yard and emailed it to them, and they don't care. They want me to buy a whole new board for it. Disgusted! Never again would I buy a thing that's Baby Trend! Terrible!

I have the BabyTrend high chair. My son is only 12mnths and he was in the chair. The straps broke then the cover ripped and he fell out while I was getting waffles out of a toaster. Thank God, I was close by. I caught him before his head hit floor and he just had brain surgery so I am very angry and displeased as of now.

I have the Baby Trend high chair. My son is only 12 months old and he was in the chair. The straps broke then the cover ripped. He fell out while I was getting waffles out of toaster. Thank God I was close by. I caught him before his head hit the floor. He just had brain surgery so I am very angry and displeased as of now.

As we were expecting our fifth child in July of this year, we bought $200 double stroller made by Baby Trend. I was very excited to use it with my current, used car seat. But I realized no other car seat was compatible unless made by Baby Trend. I did not have a budget for their car seats, but I saved up and bought it for $100. I have never spent that much on a car seat. But I figured it would be worth the money and probably the easiest to use since I assumed so much extra thought, testing, and quality would go into such an expensive item. I was wrong.

This car seat has become our family nightmare. It is too heavy to carry around. No one in my family, including my husband, can get the baby in and out of the seat. It takes me more than five minutes to get her buckled in. It's because you have to line up the plastic buckles and then slide them into the buckle being careful to not let them become unaligned, as they will almost every time. No one (even parents who have had several children) can get this car seat off the base. The release is at the child's feet. It is not a convenient or easy place to squeeze your hands in when it's against a car seat or when it's locked into the stroller.

This is a huge safety issue! If there was an emergency, I fear I would not be able to remove my child quick enough to avoid injury, as it is a daily battle using this car seat. Just today, I attempted to loosen the straps since she is growing. It is impossible! There are 10 steps listed in the manual! How is this car seat in any way worth the price if it is such a hassle to use, adjust, carry, or remove? This is the worst situation for us because we cannot afford another car seat. Even if we could, it wouldn't be compatible with the $200 double stroller we bought from Baby Trend as well!

Plain and simple, I feel cheated and taken advantage of. We are going to have to utilize one of our old cheaper car seats that will at least make us feel confident that if there is a fire or other emergency, we can rescue our child quickly. This also means we will have to spend even more money and buy a new stroller that is compatible. I just wanted to inform you of how unhappy we are with Baby Trend products.

We registered for a Baby Trend car seat. However, the particular unit we received had a malfunction. The button that one depresses to move straps on the seat came off. When we called Baby Trend, my wife was sent a "button" with instructions to basically, fix it ourselves.

When the button we installed back into the car seat came off again, we called and were instructed to send the seat to Baby Trend; only to have the same unit shipped back to us with the button replaced again. In predictable development, the button came off again. Once more, we called and were asked to ship the seat back to Baby Trend. I have asked Baby Trend to just replace the unit, but they insist that nothing is wrong with it and keep doing shoddy "patch" jobs on it.

Now, we have gone more than a month without a car seat for my child. If this persists, we will effectively be looking for the next seat for my child, making this purchase (which although was not made by us, was still paid handsomely) in vain. I strongly warn against buying from Baby Trend.

On August 7, 2011, I placed an order with Albee Baby for the Baby Trend Expedition jogging stroller. While jogging, the wheels started to shake vigorously. I had to stop. My 1 year old daughter started screaming fearfully. I took her out for a minute and figured I would just power walk. As I was walking around my path, the back of the seat where the baby's back sits against broke. I heard a popping noise and once again a screaming child. I called Baby Trend because this has now become a death trap.

Meanwhile, I donated a stroller system to a local women's shelter, which I do with all baby things I no longer need (have to tell you this because Baby Trend told me to use the coach I used the first year of her life). I also have a four year old daughter who is in school three blocks away. I don't work there for I don't drive. That is another suggestion Baby Trend made to me when I explained the importance of a stroller. In the mean time, I am still waiting for a piece from the manufacturer, which they say I have to put together. Why should I do that? Am I not the customer? Then, wouldn't I be responsible for fixing the coach? Should something happen to my child after that, it's on me. Am I correct to say this?

They still will not address the wheels. Baby Trend does not care about my children or yours. I feel as though I put my daughter in a death trap. Both companies say I am not entitled to a refund. Albee states it's been over 30 days. Let's face the truth. I ordered it August seventh. I probably got it two weeks later. I would say it right at my thirty days. Then, I was told it's because I used it. If I didn't use it, how was I going to know it was broken? None of this makes sense. Maybe small claims court would help. Something has to be done about this company who could care less.

I carry my daughter three blocks to pick up my oldest daughter. I have a coach that I paid $120.00 for, for no use. This is absurd. Then, the man at Baby Trend told me my one year old is too heavy for the stroller. She weighs 23 pounds. I don't know but I believe that's tiny and that's what the doctor tells me. However, she was a premature birth. It takes a little longer for a premiee to catch up. That is what the doctor told me. So, I guess I have to purchase a new coach. And I lost $120.00 but I refuse to look at it that way. I rather say at least it didn't kill my baby whom I worked and prayed she would live. I started labor at 19 weeks and made it to 30. Baby Trend won't kill my kid. I do believe it is a death trap. I will jog when my husband comes home.

When we first got our Baby Trend Expedition LX we were so happy with it. It ran smoothly and made running with our 7-month-old a joy. I run about three miles 2-3 times a week. The last time I went out, about ten days after we bought the stroller, I got about half a mile away and the wheel started shaking uncontrollably. The front wheel had shaken previously, but just for a few seconds when we went over a bump, but now it was shaking a lot, for a longer time even at a walking pace over smooth pavement.

When we bought the stroller it included a big flier by Baby Trend requesting that we return it by mail rather than to Babies R Us where we bought it, but since we didn't have the box we just took it back to the store with the receipt.

We no longer own this stroller. It was hard to give it back but we didn't want to deal with a problem so many others have had and it seemed like it would only become more dangerous over time. We're now starting the search over for another stroller.

I am writing to express my concern with a product that is JPMA certified. The Baby Trend Velocity Jogger is dangerous and the company is not responding to the many complaints regarding the Jogger. I received my stroller as a shower gift in December 2010 but did not begin using it until June 2011. After the first week, the front swivel tire began to shake violently. I tightened the wheel housing nut as instructed in the manual, which seemed to correct the issue. The next day, while out jogging with my infant, the front tire completely came off. The wheel housing on the top of the tire was totally crushed. I was shocked, upset and luckily, my baby wasn't hurt.

I called Babies R Us and Baby Trend but I was told nothing could be done since it was past 180 days. I decided to go to my local hardware store and purchase two new wheel housings since I did not trust the one remaining on the stroller due to the condition of the other one. Unfortunately, this is not working either, the wheel has begun to shake violently again. As a new mom, I tried to read all safety reviews for all the products my newborn has recieved but unfortunately I didnt read the compliants about this stroller. After all the problems with my stroller I decided to see if there were any complaints on the Consumer Affairs website. Of course, the exact same issues I am experiencing, others are as well. What a waste of money. I will never buy another baby trend product! I have already replaced the car seat in fear of it having issues as well.

We have purchased the Baby Trend Expedition ELX. We had made the purchase at Target in Hilton Head, SC. We came back the next day with a coupon we forgot to use on the purchase. It was listed in our baby registry and was eligible for a 15% discount of which customer service was allowing us to do post-sale. However, after scanning our receipt the customer service rep stated this item has been recalled for a faulty front wheel and asked if we could bring it back in. Fortunately, I had brought it in the truck still in the box just in case they said they would give us the discount and I would have to tell them I would return it and then buy it back with the discount.

So I brought the box in for the stroller, and they refunded me the money. While walking through the store, I noticed they still had the display up. So, I thought I would bring it to the floor supervisors attention that a recalled stroller was still on display. They thanked me and said they would take care of it right away. Weeks later, while browsing the baby section, there it is, the same exact stroller. We had called Babies"R"Us in Savannah and asked if they carried a Baby Trend Stroller combo that wasn't on the recall list. They said yes, so we came buy and purchased it.

To my surprise, this model isn't any better than the other. The front wheel shakes violently, even if at a fast walk. I've read through a couple of the other reviews, and it sounded as though it's a similar issue--the front wheel poorly designed. It's unsafe to use while in the unlocked position. How or why a customer service rep could state it was due to tire pressure is beyond me. I'm a mechanical engineer, and I can state by my professional background that the front wheel assembly is poorly designed. The position of its axle needs to be placed farther back from where it currently is. The only solution to this problem would be an entirely different design for the front wheel assembly with such modifications. I haven't crunched the numbers yet to determine exactly how far they need to be placed back from where they are now, but in either case, you would need the proper machinery to make such a modification that should either be provided by the manufacturer or the consumer should be completely refunded.

Here's the clincher. My wife and I don't mess around when it comes to making sure we get the results we want. My wife, being an NYC attorney, helps sometimes too. So, here's the 411 for all of Baby Trends R&D, marketing analysis, and legal department: We will be constructing a website for all of those who have had similar issues with Baby Trend strollers and with no remedy offered by the Baby Trend company for the purposes of putting together a class action law suit. At the same time, we will use a copied template for this blog to create many other blogs in an effort to force Baby Trend into submission or into bankruptcy. This is your only warning. I seriously hope we aren't turned away.

By the way, for the rest of you who might be curious, you should look up 15 USCS 6602, Title 15. Commerce and Trade. Material Defect law. It usually goes far past 180 days. It's time to inform your self, and make sure ethically corrupted companies don't get away with it. If Baby Trend gives us the same warm welcome and show us the same level and lack of concern as in the previous reviews, bookmark this page and check back for the website URL for the class action law suit.

Purchased a Baby Trend Monkey Around high chair UPC 090014012670 on July 18 for my grandchild age 1 year. Was purchased at Babies 'R Us in Richmond, VA. As we were assembling the chair, we noticed it was terribly awkward align the tray so that it would fit securely and there was no stationary snack tray on the chair. The first meal my granddaughter had in it proved to be a disaster. She leaned forward, the tray popped off and out in the floor she went. Bruised her knees and bloodied her mouth. Needless to say the chair went immediately back to Babies 'R Us. They were very kind and concerned and immediately made a refund. I registered a complaint with Baby Trends online and have yet to hear from them. I would not recommend this chair to anyone and would strongly suggest it be recalled completely. Child fell to floor because the tray popped off the first time this chair was used.

I purchased the Baby Trend Expedition jogging stroller from Target. About a week later, we started to have troubles with the front wheel. It started to wiggle a lot even when we locked it into place. While I was jogging with my 3-month old, daughter the front wheel came completely detached. Thank god she didn't get hurt. I went to Target to get my money back and they would not let me. So in return I called Baby Trend, which I called numerous times and never got ahold of anyone.

Finally, I talked to someone who informed me that there was nothing they could do. So I paid like 200 dollars for a stroller that was useless and could have harmed my child. I will never use the brand of Baby Trend ever again. Since the incident, I've seen four other people jogging with their kids and I stopped them and informed them of what happened to me. I want my money back and I hope every one who is using this brand will stop.

My husband was jogging with our 6-month old and the front wheel came undone locking the stroller so that it flipped over. Too bad for them, my husband was COO for PI Attorneys. They will so be giving our money back!

We purchased a Baby Trend Expedition jogging stroller from Babies R Us about two years ago. It was the most expensive model, and was not compatible with a car seat like similar models. I don't recall it having screws to hold the footrest in place. Needless to say, the footrest blew off of the stroller and out of our truck one day. So I got the model number, manufacture date, etc. off of the sticker and called the parts hotline. It seems they don't offer that particular replacement part for this particular model.

The sales representative said there are other parts that may look like they would work, but they wouldn't fit well enough to screw in because the frame is slightly different than those of the other models. So even if I chose to purchase the part in hopes it would suffice, and it happened not to, they don't accept returns or exchanges on their items. Shame on me for not making sure the footrest was secure in the first place. Now, my son is almost big enough that his feet dangle, and there's a nice metal bar and a giant screw sticking up (where the front wheel is attached) to put his little feet on. I'm so incredibly disgusted that we spent $180 on a stroller that now has the potential to injure my child. Completely ridiculous!

We purchased the Baby Trend Expedition LX jogging stroller from Target. For the first few weeks it was fine, and then the lockable swivel front wheel began to give us problems. One time when we tried to jog with it, the wheel somehow turned sideways, causing the whole stroller to flip over with the baby. Thank goodness the baby was in the car seat with the handle up so that the baby was protected.

Ever since then the front wheel has continued to shake and wobble so that you cannot jog with it at all. It is also very hard to collapse because the mechanism keeps jamming. This is the same with the car seat that snaps into the stroller. Even before the flipping incident, the handle of the car seat would jam and be practically impossible to move up or down. As I did a search on the internet, I found that other people had these exact same complaints about the Baby Trend Expedition LX Jogging Stroller. Stroller's front wheel shakes and wobbles if you try to jog with it and the frame bent when it flipped over.

I bought a baby trend high chair (orange oak item #8665) a few (3-4) months after my second son was born. We used it for about 6 months when the tray got stuck. My husband "fixed it" and we continued to use it. A couple months after that my son literally fell out of the chair. It looked as if he pushed the tray off the chair. After closer inspection I noticed it was a piece of the tray that got stuck (just like the first time). I can unstick the part but really how safe is this? My son is now old enough to use a booster chair but for the last 6 months I have been going back and forth with baby trend to try to get some resolution.

I want a replacement part but since I no longer have the receipt and it is past the 6 months warranty, I am out of luck. Not to mention during this 6 month debacle with this company I had to re-email the complaint department because the person I originally talked to (and sent all the information required) left her position. I heard nothing for months and after I contacted them again was told she no longer worked there. SO this situation has been going on way to long and I am frustrated that I used a highchair less than 1 year and it broke! I will have to purchase yet another high chair with any future kids.

I recieved a Orange Oak High Chair as a gift for my baby shower. at 6/7months old (2month of use) the mechinism that controls the height of the seat failed and would cause the seat to drop to the floor while my child was in it. I contacted the company and the provided replacement parts.

When my son was 8/9months old (4months of use), his arms continously got caught the space between the legs of the chair and the tray. I became concerned that he may injure himself one day trying to get them out.

When I contacted babytrend, they said that they needed a picture of my son with his arms caught in the space. I thought that it was an interesting request being that once they recieved the photo, they would still (per the lady who answered the customer service line) need to re-create the incedent at their head quarters. I asked if they would at least document it so that other parents could be aware, they said that they would.

My son could have potentially injured himself on this product in either case is my primary concern. I have to now repurchase a new high chair as I feel this chair is not safe, that will be the financial burden but it must be done.

I bought the Baby Trend Expedition Jogging Stroller at Babies R Us in April of 2009. After only a month of use, the front swivel wheel became wobbly and completely unusable. After looking into it, I found that the piece the company refers to in their pamphlet as the "wheel housing" is bent and broken in two. I have gone to the BabyTrend website to order the part, only to be told that "parts for this item are not available online - please contact customer service." I have been trying for nearly two months now to get through to customer service via telephone. I have saved the number in my house and cell phone, and call frequently throughout the day. I have never gotten through. I am placed on hold for about 10 minutes each time, then I am told to "call back due to high call volume at this time."

The stroller is useless without this part. Not to mention the fact that the stroller does not even fold compactly enough to be stored in a car trunk anywhere else, it is just taking up a large amount of space in my house and I cannot even use it. I went to local hardware and bicycle shops hoping to be able to find this part, but have been told these pieces are made very specifically for the company, and the only place to get a part that will fit is through BabyTrend. I have recently gone to the webpage and sent a request via e-mail. I have not yet received a response. Hopefully someone will get back to me. It is completely unfair that we purchase a product, and cannot get through to a representative to get a replacement part needed due to their faulty and malfunctioning product. The stroller was very expensive and I would have probably gotten more use out of a $10 umbrella stroller at this point. I will not recommend BabyTrend to anyone.

I purchased two Baby Trend Play Yards in April 2009. The first model I had originally picked was no longer available so I purchased their newer model. I was very excited about having this product with what it had to offer. However, one of its parts, the musical/nightlight, although shipped in its own box within a larger box for the Play Yards arrived damaged.

The musical/nightlight when moved made a rattling noise. We knew this couldn't be good since we had another Play Yards for comparison. I immediately called Baby Trend. Their rep said the item was on backorder. I have since spoken to the same rep as well as a second that made the claim that the damaged box/musical had become a common problem and the item was still on backorder. It has been over 3 months and we have not received our replacement parts. The reps no longer answer the phones or emails.

I thought I had researched this company and their products well before making any purchase. However, due to their lack of customer service, I have since investigated further and found many similar complaints. I will no longer recommend this company or its products! Use your money wisely elsewhere.

I purchased a Travel System Stroller (Mesa Stroller) by Baby Trend. I just started actively using the stroller about 3 weeks ago and it closes shut while my daughter is still in it. The last time it did it to me, my daughter pinched her finger. When I called, I was told they would repair the stroller but that I would have to send it in and be without a stroller for 3 weeks. As a result of having to send in the stroller to be repaired, I now have to purchase another stroller and then be stuck with two strollers when the company should have just refunded me my money.

Expedition Jogger Stroller. After only a couple months of use, the cartridge bearings used on the front wheel/fork assembly failed causing the stroller to be totally unusable. I have tried calling the company for replacement parts and sit on hold forever, and I have not gotten an answer. Have seen other similar reports of this. I will not ever purchase a baby trend product again. Very poor quality. Expensive stroller rendered useless until replacement parts can be found.

I was on the phone today for an 1hr and no answer. I tried option 1 and 4 and 0 for operator and no one would answer. What kind of customer service is that? I really want to SUE them because this is an Infants little life and what if there was a major accident and i could not get my child out? I want to talk to the person who made this carseat or the president of this company because while they are sipping on pina coladas and swimming in their consumers money, many mothers out there are extremely worried of their childs well being.

I have been trying to contact this company with information on a defect and a replacement part. I have called for 3 days and stayed on the line for as long as 20 minutes. STILL no answer. I have no idea what to do to resolve this matter. This company is horrible and I will be telling everyone that I know!

I was taking my 4 month old on a walk and all of the sudden the back right tire comes popping off and rolling down the sidewalk. The stroller jerked and caught me off balance. I have had the stroller for only 5 months and should be in better working condition.

I would not recommend this company to anyone because they are not willing to work with me as far as getting a replacement. I have sat on hold over the phone for 45 min for two days in a row now. Ridiculous.

Now the company wants me to purchase another stroller. They are out of their mind.

We purchased a Baby Trend LX9199 Jogger from Target more than a year ago. We have never used it for jogging but have used it when we go on a trip or go somewhere that requires a lot of walking. Last weekend we took our two year old to SeaWorld of San Antonio and while walking around one of the rear wheels came off. After looking at it I realized that a spring loaded U shaped clip was missing.

I was surprised that this would happen and called the manufacturer to get a replacement part. After being on hold for over an hour I found out that they would not ship the $5 part to me and that I needed to ship the stroller at my expense to them and they would have a certified technician install it. I figured that shipping will exceed the cost of getting a new one and I am still trying to get them to send the part. Their customer service is nothing short of awful. There are two reps and one supervisor that is always out of the office. I have read other horror stories about dealing with this company. I filed a formal complaint with Target Stores.

There were no physical injuries that resulted from this. The economic fallout from this will be that I have a stroller that I paid 150 dollars for that is worthless without the U shaped bolt.

I purchased a stroller without a tray on it, however found that the baby trend tray, which appears that you can purchase it on the baby trend website, would fit. When I called the 800 number for Baby Trend the first time, the phone rang aprox. 15 times before someone in customer service answered. I explained that I wanted to purchase the tray and was told that I had to have the make and model number of the Baby Trend stroller in order for them to process any type of order. I stated that I would call back.

When I tried to call again later, the phone rang and rang, but nobody picked up. Therefore, I sent an email through the website explaining that I wanted the tray for another brand stroller knowing that their tray does fit my stroller (a friend has the tray). The response that I got stated that they would not sell me any parts because I did not own a baby trend product?! Needless to say, after reading other comments and having such poor customer service for a potential customer, I will never order anything from this company and will find an alternative to what I am looking for.

I recently seen that the carseat that I have has a recall. Ive tried to contact Baby trend during their operating hours at the number listed and my calls are NEVER answered. I chose every option just to try to speak to someone about getting a replacement base for my childs carseat that has been recalled. This is POOR customer service not to mention POOR safety to its customers.

Im upset that they put a recall but don't do anything to help. Getting all the bad product off the market and assisting their customers should be their number one priority.

The lcoking machanism in my infants stroller started to malfunction without my knowledge. It is lockated iside the frame of the Orange Oak Travel System. I strpped my son into the stroller and began walking with him. While walking the stroller released and collapsed on him. I cantacted Baby Trend to seek a replacement stroller and they informed me that they do not do replacements only repairs and only if you can provide a receipt proving that it is less than one year from the date of purchase. They had no options for someone like me who received the stroller as a baby shower gift.

My child was no majorly injured but was hurt (and very scared, as was I). I know have to find a way to replace the stroller since it is no longer safe, and the company does not seem to care.

i bought the orange oak travel system and after using it maybe twice the rear wheel fell off. they said they would send a replacement and i still have not received it. That was about a month ago. Everytime i call i cannot get anybody. i don't have the money to go out and buy a whole new travel system ive read reviews from other customers of baby trend and they all say their rear wheels fall off and the company will never refund them i think these products should be recalled they are endangering the lives of our children and i dont feel safe even using the car seat anymore i have to borrow money just to buy a whole new system when it's the companys fault and i should be able to get a full refund on my product.

I needed the straps sent out on my high chair. Here is the response that she gave me. I am surprised that a supervisor of customer service takes this interaction personal. I simply said that on principal, if they can't replace a safety strap, than I would rather look into companies that do. I hope that they monitor the email correspondence. I am no longer shopping Baby Trend.

"There was nothing personal in the statement that was made. What your wanting is for the manufacture to provide you with parts for your highchair instead of you making the effort to replace the parts yourself. If you would rather spend $90 on a new highchair than purchase new straps for a minimum price that's your option. As the manufacture we are not providing the parts for a product that is no longer under warranty and since we received conflicting information, that is why it was my duty to inform you of the correct information from our engineers. This product was not made in 2008, there are some consumers who make false statements to try and save themselves the hassle & money of purchasing replacement parts because they intend on using the product for their 2nd or 3rd child. As for the email that you have replied with and making such remarks yourself. Unfortunately I have never had the pleasure of working for such places, thank you for letting me know and I hope your career with the food industry does well. Since your not willing to purchase new straps for your highchair there is nothing else we can do for you. Have a FANTASTIC day!!!! Thank you Teresa - CS Dept Baby Trend"

We are not buying Baby Trend baby gear any more. The quality items are paired with horrible representation.

In February, while using a Baby Trend Snap and Go stroller that I purchased in December, the rear wheel fell off. The stroller tipped over. My son was not hurt, thank God. I tried to return it to the store that I purchased it from, but they instructed me to contact Baby Trend. When I contacted Baby Trend, they stated that all they could do for me was send me a replacement wheel. I stated that I did not want any replacements, that I wanted my money back as this item was defective, and I did not feel safe continuing to use it. Angela, the customer service person I spoke with, was quite rude and disrespectful. As a company selling an item that will be used for a baby, there is a level of superior quality that you expect. You don't expect that the product will fall apart after two months of use. I have two children. With my daughter I only used Graco products, and I never had a situation of this nature.

God forbid something had happened to my son while he was in the stroller. I have dealt with other companies in the past, Fisher Price and Just One Year for non safety related things have been very helpful. I had never used Baby Trends products before this, and I will never use Baby Trend products again. Since this has happened, I have learned from general conversation with other parents that this manufacturer sells poor quality products, as a number of people have shared with me their Baby Trend stories. This is just unacceptable.

We thought we could get a great product at an affordable rate and bypassed the higher-end lines and we decided on the Baby Trend Expedition Jogger/Infant seat travel system. At first pass it worked fine and we were pleased overall. Several weeks into owning the stroller we noticed that the front wheel became excessively shaky when not in the locked position. It was very difficult to maneuver with the wheel locked all the time, as we use the stroller for every day use.

We called and were told to check and adjust the tire pressure. This didnt fix the problem and were told to try another fix, which also didnt work. When we called a third time it was suggested we ship the stroller back.

After we finally found a box large enough to ship this stroller back, we shipped it in tact to Baby Trend to be repaired. Several weeks later I called and followed up and was told it would be returned within 10 days. We got home and opened the box to our surprise, our stroller had been shipped back unassembled! The issue we had was the unstable front wheel, and the wheels had been removed, negating the correction! Worse still, the screws and hardware we shipped in tact with our stroller had been removed AND NOT REPLACED! Baby Trend took apart our stroller and sent it back without the parts or means to put it back together!

The footrest on the front of the stroller has no hardware for us to put it back on, and the tray that the car seat rests on has no screws and pulls out when touched, meaning the car seat CANNOT be placed in the stroller! If I hadnt pulled it out first, I could have put my child in the stroller and he would have fallen immediately out of it. How could this happen, how could they send a stroller back with no parts and with a blatant safety hazard, as though it hadnt been checked at all?

I reported a malfunction of a stroller manufactured by Baby Trend. The stroller has collapsed twice with my infant strapped in. I was told that it was only warrantied for 180 days, and if iIwanted to have it repaired, I would be responsible for the costs or that if I felt that the product was unsafe, to discontinue use. I feel this unacceptable and that the product is faulty. I am concerned that a child could be seriously injured or killed. They do not seem to share this concern.

Luckily, my child was not injured, but easily could have been. The stroller was purchased as a travel system combo for over $200. I will have to purchase a replacement due to it being unsafe for my child.

Screws should not fall out where the child sits. It is small enough to swallow.
Other complaints would be that the wheels wobble. This shouldnt happen 3 months into use. Ad the child gets bigger I am worried they might just fall off. Also the handle to the car seat sticks when you push the buttons to fold it back. It takes at least 4 tries each time to get the handle to go back. It also is loose.

I took pictures of the stroller where the screw is but there is really no way to take pictures of something that is loose or wobbles.
I called Toys R Us and they said over 90 days they cannot help me. They are also ignoring this safety issue. I sent your company, Baby Trend, an email and never heard anything of it. I tried calling several times over the last week and it just rings and rings, never going to a voice mail. I finally get a hold of a person today and was told to send pictures and fax my receipt.

I felt like the safety issue was blown off. I was told they wouldnt replace or refund the system. Sending me a new screw will not be acceptable. Why? Because I won't risk it falling out again so my child can die from it. I couldn't even resell this in good conscience to someone else. What if the screw on the other side falls out? Screws should not be visible where the child sits. This product should be recalled immediately.

nothing happened but my baby could have slipped through the hole...which never happened. I am glad he didnt get hurt with this.

My son hit his head and received bruises and scratches on his back and shoulders

They said they had replacement wheels available for my 2 year old stroller that cost $160 new. I thew my old ones out and paid them $48. 3 weeks later, which is when I was promised my new wheels, they called and said the wheels were not available. 1 week later, I received a refund check. I called 12 times and left 4 emails - nobody ever called back.

I left voice mail with customer service and emails with customer service and left 4 voice mails with the general manager, Bradley M. I finally talked with Teresa to reason with them about the fact that I am now without a stroller since I threw my old wheels out based on the knowledge that new ones were coming. They said there is nothing they can do expect say they are sorry.

Since new wheels are not available after they told me that they were available which caused my actions to throw my old ones out and send in $48 for new ones, I either want a heavy discount on a new comparable stroller or a new stroller at no cost.

I have been without a stroller for 3 full months with 2 young babies. 3 weeks was a long time to be without a stroller but I was willing to wait that long for the new tires in the beginning. A stroller should last more than 2 years especially since I live in OH and only get to use it less than 1/2 of the year with our weather. I am still without a stroller and they said there is nothing they can do about it.

Pegs holding seat and safety belt both detached from walker.

Baby was holding on, literally, by his nose with his feet trapped underneath the back of the walker. Luckily I was in the next room and came running to his screams-he was bruised beneath his nose and next to his little eye.

I received a Baby Trend Expedition Jogging stroller as a shower gift and when I put it together, the brakes broke off of the steel frame of the stroller. I called the company immediately and they told me they would ship me a replacement brake and took all of the information they needed from me. I didn't receive the replacement after a month and I called back and they had no record of my first call or the proof of purchase I had sent them, and told me the person I dealt with the first time was no longer with the company.

This time they refused to send me a replacement (past the warranty, they couldn't find my receipt/correspondence) and were extremely rude to me. They hung up on me twice and also never returned my call they promised. They were very rude to me and now I have a defective stroller I can't use.

If the brake broke while my child was in the stroller and I was running, she may have gotten injured. I had been waiting a month for the part and meanwhile could have returned the stroller to the store. Now I don't have the receipt (Baby Trend lost it) and can't use the stroller. I had to remove myself from a jogging event I had registered for because the stroller was defective. I am very unhappy with the poor customer service I received.

The identification and directional stickers on my baby trend infant carrier car seat (model 6373, manufactored 5/18/05) have all come off. The seat has never been washed or cleaned and it has only been in use 6 months. As a car seat technician I know that the stickers on the car seat are of utmost importance for identification and warnings. I emailed the company for replacement stickers and they have not been able to locate any.

The stickers do not peel off, they come off completely and actually just simply fall off. This is a major problem for identification and proper usage of the car seat.

Currently there have not been any consequences other than inconvience, however my concern is for other people who are not as knowledgeable about car seats and if their stickers are falling off and they are not aware of the weight and height limits or the make and model of their seat. Jeff at baby trend was very nice and he tried to find replacement stickers, but he had no luck. I simply feel like the stickers are too important to the safety of the seat to leave it at that.

I received a baby trend stroller as a baby shower gift. Well of course the baby isn't big enough to fit into the stoller part. So when he was about six months old, I placed him in the stoller and the thing collapsed. It was a good thing that my sister was standing by, and my baby was not hurt. For months I could not find the 800 number no code or anything for the stoller finally i contacted them. Since it has been more than a year they have refused to pay to fix this item.

I don't want any one else to have to go through this. What if my son had been serverly injured in the stoller. No one ever gets a stoller and places there small infant child in the bottom of it. I always assumed that was the purpose for the car seat, and stoller combo.

I purchased a Baby Trend stroller Glen Rock Shuttle Traveler in November 2004 for my new baby who was born in December. About the third time I used the stroller it collapsed while my baby was in it. He was strapped into the infant carrier that attaches to the stroller base. Had he NOT been buckled in properly, he would have been on his head, on the sidewalk.

I had gone over just a small crack (lift) in the sidewalk that was maybe an inch tall. The entire stroller collapsed and my shins ran right into the basket. I thought it was a user error, that my husband had not fully opened the stroller. We had been around the block SEVERAL times before it collapsed. Recently, it collapsed on me again and luckily I caught it before a major injury ocurred. There was no rhyme or reason for it to collapse.

I researched online to see if there were any others who had complained about this stroller and there were SEVERAL. This stroller has a MAJOR safety issue and I contacted Baby Trend directly to let them know how upset I was. They are aware of the problem and said they have been in discussions with the Consumer Safety Commission (or whatever it is called) ..... and that they have two samples of the stroller in their hands at this time. They have been discussing it for two months.

I do not understand why they have not recalled this stroller. My baby could have been dead had he been in the regular stroller part and not his infant carrier, fully strapped in. They admitted that they have had over two dozen phone calls with the same issue I have had. That is over 24 people who have complained about the sudden collapsing.

Another major safety issue is the emblem on the foot rest of the stroller. It is a piece of hard plastic with the name Baby Trend on it and I found this hard plastic sticker attached to the back of my baby's bottom. This easily could have come off and ended up in his mouth as a choking hazard.

Does a baby have to die before this item is recalled? That is my question. Baby Trend seems to be waiting for this item to be deemed officially unsafe before they will take responsibility and care enough to post a notice on their own and let consumers know that it was designed very poorly. I am very upset about this.

I received a BabyTrend Lite Play Yard as a baby shower gift. However, when I try to set it up the middle of the floor continuously pops up. Because of this I can not place my child in the play yard. I have called the company twice now in the past two days and nobody has called me back.