Complain about a product or service

Babies R Us

Stephanie of Merced, CA February 23, 2009

Stephanie of Merced CA (02/23/09)
The store had three Britax car seats with signs that said Sale 50.00 offer valid 02/20/09-02/22/09 and then the model names and their regular prices. Myself and two other customers attempted to buy seats. They of course, scanned at regular prices. All three of us made separate efforts to get a manager to come out and speak with us about the price, even before we tried to buy them. We were told by three separate employees in the store and at customer service that no manager was available, and if we had a complaint, to call the 800 number.

When an employee (not a manager) finally did come out, she looked at the signs, took 2 of them, ripped them up, and without saying another word walked toward the back of the store. One of the other customers asked if they were going to honor the price and she smirked and said No. She then asked Why not? and the employee answered That's ridiculous! and continued walking to the back of the store. She also refused to give us her name, as did the employee at customer service. No name tags were worn, of course.

One of the other customers left the store while the other and I tried calling the 800 number on our cell phones. Neither of us got through. I have since made two attempts to contact them online, through their survey and through their contact us page, and have heard nothing back yet. Aside from deplorable customer service, this particular Babies R Us store engages in deceptive advertising. I have two young children and will NEVER spend at Toys R Us or Babies R Us again.

Linda of Charlotte, NC February 20, 2009

Linda of Charlotte NC (02/20/09)
I am extremely irate and disappointed in Babies r us store on 8062 Concord Mills Blvd.store #8881. In my recent visit to that store today (2/20/2009), my daughter became sick. I was left alone to clean after her, while the well trained staff gawked! Even more disturbing was the fact that they offered NO assistance, whatsoever. This event was extremely shocking to me, that I am considering no longer shopping at this store, and with that, no longer referring friends to shop or even register for gifts. We all know that the best kind of business any company can get is by word of mouth. It is just unbelievable to me that a store that caters to Parents and Children would allow their employees to act this way towards a PAYING customer. And in the economy that we are in these days, no one including Baby's R Us can benefit from losing a customer.

Shala of Bartlett, TN February 3, 2009

Shala of Bartlett TN (02/03/09)
Bought Baby Einstein Exersaucer along with Buyer Protection Plan. The lights and sounds on the saucer quit working. I have called the Buyer Protection Plan phoneline 5 times now. Each time I have been told that I would be emailed a shipping label within 24 hours. Each time I was lied to. To date, over a month from my original call, I still have not received a single email despite having verified my email address with them FIVE times. I do not have a spam filter so there is no chance of their email getting bounced back to them. I called back asking that they send me the label via USPS - never received that either.

Alla of Porter Ranch, CA January 23, 2009

Alla of Porter Ranch CA (01/23/09)
My mother in law comes to visit us once a year from Boston. I was telling her that it was time to move my son from a car seat to a booster and told her that we were looking at the Britax Frontier. She decided right before she left that she would buy the booster. She went to Babies R Us in Calabasas and bought a Britax Marathon car seat. I noticed that the car seat was wrong when she brought it and told her that I would exchange it for the right one after she left in a couple of days.

She forgot to leave me the receipt and I didn't think it would be a problem since I was not asking for any money back, the car seat was in its original packaging and had never been opened. They clearly had both seats on display when I went to exchange the car seat. I was told in a very rude way that they Do Not Take Anything Back Without a Receipt!!!! I explained the situation and even spoke with the manager. They all said that this was the company policy. This policy displays a flagrant disregard for customer loyalty and satisfaction.

Due to the absurd policy I now have a 300 car seat that I can't use. For a store that claims? to be a family store it sure is not living up to its own words. Economic damage? Just a waste of 300. I will never buy anything from Toys R Us or Babies R Us again and plan to tell everyone I know about their ridiculous policy.

Kelly of Mountain View, CA January 18, 2009

Kelly of Mountain View CA (01/18/09)
I purchased a stroller at Babies R Us store #6517 on 1/16/2009, which was priced at 309.98, with a 15% off coupon. The sale price, with the coupon, is 263.48. I noticed soon after I left the store that I was charged tax (8.250%) on 309.98, and NOT on 263.48, which is the price I paid for the stroller. When I went back to another Babies R Us store (Sunnyvale, CA) to try to get the difference in money back, the store manager inisted that the stores' computers are programmed according to California law, and that there is nothing she could do.

She suggested that I contact Toys R Us corporate, and that if a mistake was found that I would be refunded my money. I find it extremely strange that I would be taxed on a item's price that I didn't for. It is not only against logic, it is inconsistent with how other stores that does business in California operate. If I purchase any sale item at a store, be it at a grocery store or at a department store, I am taxed on the PURCHASE PRICE - not on ANY OTHER PRICE.

Inituitively, this seems not only illogical but also illegal. The store manager even admitted to me that there have been complaints by other customers regarding the same recurrent issue. It seems that Toys R Us, Inc. is not only treating their customers underhandedly, but also illegally, and not doing anything about this situation only makes it even worse.

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