Complain about a product or service

Babies R Us

Carleen of Atlanta, GA June 30, 2009

On 4/15 I realized I had lost a gift card worth 530 at Babies R Us. I called the customer service dept and they asked me to fax in the receipt for the gift card and they'd send me a new one within 4-5 business days. It's now 6/30 , I've called every week for 2.5 months and keep getting the same response...'it's being researched.' When I asked to speak to a manager to resolve the issue, I'm told there's nothing they can do because they have no way of contacting the department that's researching the issue.

Everyone I talk to tells me they'll escalate the case to a higher level and I'll be contacted in a few days. Sure enough, no word and I end up calling again the following week. I've never been so frustrated with a company in my life. Clearly, no one is researching this issue. I'd like to get this resolved. My baby is due today and was hoping to buy a rocking chair with the gift card. By the time they refund the value, I won't need the rocking chair...my son will probably be in college by then!

Nikki of Oakland Drive., IA June 9, 2009

I just want to reply to all of you who are complaining about Toys R Us and Babies R Us. I am employed in a Toys R Us and I work on the Babies R Us side of the store. I also run the service desk on certain days so I get to deal with all of you people who complain about our return policy. First of all the return policy is printed on the receipts and also on a HUGE banner by the service desk. It is also on the Toys R Us website.

Our policy is not kept a secret. If you don't have a reciept, you can't return your item. Not for another item, not for cash, not even for in store credit. This policy is clearly posted. No amount of complaining, whining, throwing a temper tantrum,or name calling can change this, and trust me I've seen all of this. No why it won't change things? BECAUSE IT IS PHYSICALY IMPOSSIBLE FOR US TO PROCESS A RETURN WITHOUT A RECIEPT. The system will not let us do anything with out a reciept. We can't over ride the computer either,and if we some how do accept your item and give you money back WE WILL GET FIRED. Do you think I enjoy being called a wide variety of cuss words because people can't keep track of their reciepts? And in regards to cleaning up after your barfing child.

You said we are "well trained." How the heck would you know? We aren't trained on this at all so don't make assumptions. How are we supposed to know how to deal with the situation if we are never told how or are never told it's our job to clean up after your kid? We are sales associates. Not janitors. Although we are not trained at my store about how to handle this situation, I personaly have cleaned up after peoples kids who decide to pee and puke on the floor because their parents are too irresponsible to watch them or bring their sick kids into the store. I'm not getting paid to clean up your kids body fluids. So not all Toys R Us/Babies R Us employees are completly incompitent.

And regarding the sales on the carseats. Sale prices are always honored. Chances are the sale was over and they forgot to take the signs down, you were looking at the wrong car seat, or the sale was only if you had a coupon. I have customers argue with me on a daily basis because they can't read a simple sales sign correctly and are cheap people who want to jip everyone else out of money. So think about your actions before you go ranting about stores and their actions.

William of Campbell, CA June 3, 2009

I purchased some furniture from this location and set up delivery without a hitch. Delivery was made the following day. Delivery company moved the boxes in via pushing them up the stairs and down the hall. Boxes were naturally very dirty on the bottom which transferred to the carpet. I called Baby's R Us to remedy the sitution by sending a carpet cleaning company. One month has gone by and I have called a minimun of 7 times and keep being put-off. The only manager that I have been in contact with is "Candy." She gave the impression of being very helpful by making calls to the delivery company and "passing the buck" to them (whoever they may be). After a face to face conversation with Candy a couple of weeks later, I was assured that I would be contacted by a carpet cleaning company and the issue would be resolved. This was 1.5 weeks ago. Our 6000 dollar new carpet now has the appearance of being aged in the locations that I previously mentioned. I would hope and expect this issue to be resolved immediately.

Jo of LONG BEACH, NY May 9, 2009

Daughter registered at Babys R Us. At time of registry store does not tell you that when you receive a item from their store as a gift, you can not exchange for another size or get store credit without a receipt. You get NOTHING. When you register they neglect to tell you this. They lead you to believe"no problem" we'll help you. The NO RECEIPT=NOTHING just be posted above registry desk.

Laurent of Ann Arbor, MI April 14, 2009

Laurent of Ann Arbor MI (04/14/09)
I tried to return an item some of our friends gave us for our baby shower (a way too big play system for our small appartment). I originally thought it was from Toysorus, so I went there. The good news is they were able to look up in the system (I gave the name and phone number of the person who made the gift) to print a copy of the gift receipt. The bad news is they found out the gift was from Babyorus, so they could not help us

So I went to babyorus, and sure enough they told me that with the new store policy, they could not do accept any return without the receipt So I called the store manager and pointed out that 1) we were registered in her store for about 2000 2) we were expecting to buy all the baby stuff we need for our baby in her store 3) Target was one block away And I told her to make a choice between accepting to return the item or loosing a customer (I threatened to pull out the baby registry too) She was upset but she gave me a store certificate for 84, the full value of the item

NO damage, But something other customers might want to know

George of Newark, DE April 7, 2009

George of Newark DE (04/07/09)
We had purchased Pampers -stage 3 diapers(160) from BabiesRus ,to our surprise when we opened the box the 2 packets of diaper packet was opened,since we didnot have any pampers at home we had to use and moreover we were not able to go to the store to return it .But the diapers were all damaged and not usable (usable were only 20%).We went back to the store to return,they were not ready to accept ,we also noticed that the box was a returned stuff.It has a sticker of the returned stuff(partially teared sticker),which they denied. We had to buy a new packet ,also tine loss and money.

Please do let us know the way to get the refund,We never thought that a store like babies Rus can have such substandard manager-staff and stuff.Alos Pampers ,a renowned product shouldnt be having such deffects. We would want to be compensated and your interfernce is appreciated

Danielle of Martinez, CA March 30, 2009

Danielle of Martinez CA (03/30/09)
I started a baby registry, signed up for their rewards program, purchased more than 1100 worth of merchandise and was told that I would receive rewards for all these purchase. Babiesrus is now going back on that promise, they are telling me that this purchase was made during a blackout period. I have never heard of such a thing. I felt pressured to buy that day and was looking forward to the much-needed reward certificates that I would be receiving. Now I have been told I will receive nothing.

This is causing me a high level of stress and frustration. I was counting on those reward certificates to purchase many necessities, ie diapers, formula. In this economy, we need to know that our purchases are going as far as they can. We do not deserve to be mislead and manipulated like this. BabiesRUs, more like BSRUs.

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