Babies R Us

After I purchased 7 out of 9 diapers to earn this reward, now they are saying program officially ends 2/29/12. When I signed up, they said it is valid for 9 months. Now after 3 months, it is going to end.

My toys R us Member # **

I purchased a few items from a registry on 1/12/12 via www.babiesrus.com. One of these items was the Baby Magic: New Bath Caddy Gift Set. When I received this item, it came in a box with nothing protecting it from being shifted all over the box. Needless to say, the baby wash nozzle was snapped off and the contents were all over the box. The other smaller lotions, etc. within the sealed gift caddy were disheveled and certainly not fit to give as a gift.

I returned the item at my local BRU store in Commack, NY. I was given a merchandise credit and I figured I would just buy it at the store. Again, I was looking to save myself a trip to the store in the first place and with 3 month old twins in tow to boot! Not necessarily an easy feat in itself. So yes, I was put out especially when I go to the shelf and of course, there's nothing on the shelf but the tags. That's a common occurrence in this store. The item you're looking for is "out of stock". So, I called customer service and another order was placed with free shipping (it's the least they could do! ) and I received it today 1/24/12.

Did my item get shipped damaged this time? Of course it was! I opened the box and inside was some bubble wrap just sitting precariously on top of the gift caddy which was on it's side and it wasn't the baby wash nozzle that was broken, but rather the baby lotion nozzle was broken with the lotion all over the inside of the gift caddy. The small bottles within the gift set again were disheveled. Would it be so hard to wrap something like this in the bubble wrap with some tape to ensure that it arrives damage free? Then I wouldn't have to place a complaint and be completely inconvenienced!

Again, I had made the trip to BRU to return this item and this time, I was told that they were out of stock and that it was discontinued. Why does this seem to happen so often at BRU? Now, I'm truly inconvenienced and received yet another credit. I can't purchase this item in store and I refuse to purchase it online because really, how many times can I receive a damaged item? I can't continue to take the chance with the shower looming in the near future!

Plus...I can't seem to find an address to mail a formal letter of complaint...that isn't right either. Now, I can't give this as a gift! It's not right! I might be forced to take my business elsewhere.

They promise incentives and rewards but scam people out of them from diapers to money savings rewards coupons. Whenever you call to complain you get a response that nothing can be done. We've spent over 7K in their stores and haven't seen anything except literally $6.00 total! No free diapers as I was promised. Nothing! I recently got an email about rewards that expired. I never got any news about getting rewards in the first place! This email came several weeks after I called customer service again.

This is total **. They are scamming us out of money. As a mother to 4 and on a single income, I could have saved time and aggravation not to mention money (since Babies R Us didn't follow through on their promise) and could have purchased on Amazon! Oh, and when I asked to talk with a supervisor, they put you on hold and disconnect. This happened several times including today! They also claim that my rewards card wasn't linked to my phone number, etc. I'm outraged and feel deceived and feel as though money was stolen out of my pocket!

Babies R Us has a rewards program that allows for a customer to receive a free value box of diapers if you purchase 9 value boxes in an allotted amount of time. My husband and I were in one of their stores on Dec. 15th 2011 and purchased a 140-count value box and a 156-count value box to be our 8th and 9th boxes respectively. When I was browsing my reward credits about a week later, I noticed that the store only gave me credit for the 140-count box. Because we only had to Jan. 18th, I knew I better call and get this straightened out. I called on Dec. 21st, Dec. 27th and then again on Jan. 2nd, but the folks kept telling me they didn't know why I had not received credit and that someone from corporate would call.

Finally, a Nathan from corporate called on Jan. 9th to tell me that the 156-count value box that I purchased was not going to count because it was not in their system when I purchased it on the 15th. It did not go into their system until Dec. 29th. I said to him that there was nothing written online or in the store about that, so how could I be expected to know that? He had no answer. Then I said I would like to return the unopened box and repurchase now that it is in their system. He said that if I do that because it counts now, returning it would actually take away diaper credit! None of this seems legal let alone, ethical.

After a very disappointing shopping experience, I am submitting this complaint. I was shopping at the Westbury, New York store off Merchants Concourse in Long Island. I am a rewards customer, so I am notified daily of events, sales, etc. Today there was supposedly an in-store event with various coupons and promotions.

I went into the store to redeem one in particular (buy 2 packages Enfamil Gentlease - get a 10 dollar gift card free with purchase). I was at the register ready to pay with the exact product as shown in the email and the clerk would not grant the gift card. She actually had no idea of the promotion. So, she then proceeded to call some supervisor that I would assume was in the back who then confirmed to the clerk that there was in fact this promotion. But it was for liquid formula only. Knowing they were both clueless, I left very upset and with nothing because I could not wait another minute. This episode took so long that by the time I got back to my car, my 9-month old was crying and it was a complete waste of time and gas.

Babies R Us, what's the point of sending me a million emails of various promotions that when you then go to the store, the staff is uneducated of them and incompetent. I actually had my Blackberry to show her but she took the next customer and told me I needed to wait. I couldn't wait any longer.

Wow! It's a kid store, but you are selling a kid's doll that says crazy bitch. I would never buy my little girl a doll that says that. It is your interactive twin doll set. This should have never ever reached your store shelves. This is really disappointing.

I purchased a Safety 1st ELLA infant car seat on November 11, 2011 at the store. The car seat was only available online. I purchased the seat through the registry cashier. She assured me that the car seat would be delivered to my address within 3-5 business days. The best car seat a grandmother could have picked for her first grandchild was not received at my address in that time. I waited an additional five days, still no car seat. My email that was sent to my phone confirmed the package was being sent. I called yesterday the head store where shipping starts, with my confirmation number, only to be told it was being shipped and that it would be received Monday by 4 p.m.

Today is Tuesday, day 12, still no car seat, and my grandchild has been born. I just spoke with another employee who now tells me that the car seat has not even left the warehouse, and a tracer will be placed on the package. Really? So, she then tells me that this will be another 7-10 days. They have my money, and let's face it, I am not buying a plant. This is a newborn's life and safety that is of most importance. I ask to speak to a supervisor that is at a higher level, placing me on hold again, she comes back to tell me that the supervisor is busy answering other calls. She takes my number again, and says the supervisor will call me. I am so upset, and disappointed. Words can not say. The first gift of life is here which is best. Babies R US--you totally are awful for what you have done to us.

I received a large gift cert for BBRU and encountered many issues dealing with this store. First, I tried to order online and while the gift card was charged, the order did not go through. I called multiple times to hear the support guys go over the scripted answer "wait 24-48 hours to see your credit". Needless to say the credit didn't appear so I called again to open a case and wait another three days until the card was credited (total of one week to get back to square one- no joke).

Once the order arrived, three items needed to get returned so I figured I'd go to the only store in Manhattan in Union Sq - Big mistake! First, they tell me that items that are online purchase only cannot be returned in the store (and she had some major attitude about it). Following that, the cashier couldn't map the second item to what I had in my hands until we called the manager who identified the item (she too was not pleased about getting disturbed). She too gave me a hard time for returning the item in the store but finally agreed to. She told me that the credit would appear on my gift card in a couple of days.

I went home, shipped back the "online-only" item and waited. I received the online-only credit but not the store-returned. I called customer service who, after transferring me three times and have me wait thirty minutes explained that this issue can only be resolved at the store and that I need to go there again in person and work it out with them.When I realized this was her final stance and that it's non negotiable I thanked her, told her that I would rather let go of the credit ($30) than to ever set foot in that horrible store.

This company and specifically, the Union SQ store are absolutely horrible. If anyone wants to compare please visit buybuybaby on 27th street to experience amazing customer service.

I was trying to place an order to pick up in the store close to me and hour away. I called and talked to 2 people at the store. I could not get any answers. I called 1-800-Toysrus and got no response from them either. I called the local store again today and asked to speak with the store manager. The store just opened and he already was on a conference call with his district manager. The supervisor I spoke with wanted me to explain once again the problem I was encountering. I told her that I wanted to speak with the store manager then I proceeded to ask what her district manager's name was. At first, she said she didn't know. I have worked in retail at a huge chain retail for 8 years now. I know if I am asked for my district manager's name. And if I don't not know or refuse to tell the customer, I know that I would be in serious trouble, maybe even lose my job.

I called back to that same store. After being on hold 4 times, I finally got the manager. I explained to him the problem I was encountering and he got my name and number to check into it. I asked him to please tell the supervisor who answered my phone call that she was disrespectful and rude. I would have never told the customer about the names of the people above me. The store manager informed me his supervisor would not be in trouble for not giving me the information I had asked for. I was in shock that he didn't take offense to his employee telling a customer that.

Overall, so far, I have had the worst experience with Babies R US and I have not even made a purchase at this point. I have decided I will let the store manager find out what he can do for me at that point. I will tell him nicely that I am not interested in giving almost $1000.00 of my money to a company who is not willing to help me the way I would expect to be helped.

This letter is to formally complain about the service I received from your Online Ordering Department. On October 25th, 2011, I placed an order in the amount of $67.53 and received a response that the CVC # on the back of my card was incorrect. I then proceeded to contact the Online Store over the phone to see what I could do to have my order processed. Once on the phone with a representative, I was told that there was no record of my name or the order that was placed and that my account would not be charged. Under the assumption that the $67.53 was not deducted from my bank account, I went and did my grocery shopping. Due to the fact that Toys R Us was holding the $67.53 of my account without my knowledge, my card was declined and I had to leave the store in complete embarrassment. I logged onto my online banking account when I got home and saw the charge from Toys R Us along with a bank issued overdraft fee, which subsequently made me call the online ordering department back. I received the same answer, there was no record of my name or any orders in the computer system, but if there was money deducted that the hold would be released in five to seven business days.

On October 26th, 2011, my frustration continued because I did not have access to the $67.53 of my funds in my account and still needed to buy a gift for a friend and complete my grocery shopping. I called the online ordering department back to see if there was any way that they could release the funds earlier. I was happy to hear that Toy R Us found the error that was causing this problem, the hold on my funds was released, and if I would like to place a new order I was able to do so. As this was pleasing to hear, I made a purchase of $69.05 over the phone. This time the representative was receiving an error message that the billing address was incorrect and the order could not be placed. This was completely irritating because I was told the error was fixed and I would be all set. I then told the representative that I would just go to the physical Toys R Us store and make my purchase there.

Before doing so, I checked my online bank account to make sure I had the funds available. In complete disappointment, I found that there was a charge for $69.05 going through my account along with the original charge of $67.53. When I called Toys R Us back, I was told there was neither record of my name nor any order that was placed just as what happened the day before. At this point in time I asked to speak to a supervisor, because once again they told me the funds would be held for five to seven business days and I cannot afford to have $69.05 plus the original $67.53, for a total of $136.58, on hold for this amount of time. David ** was the supervisor that I spoke to, and I was relieved by his response to the issue. He stated that he would have the funds released by the end of the day and that a $65.00 gift card would be granted to compensate for the trouble and inconvenience.

On the morning of October 27th, I went to the Toys R Us closest to my residence to pick up the gift card. When I got to the store, the staff at the customer service desk was not familiar with the situation and tried contacting David ** numerous times. The calls to David went unanswered for the time I was at the store. Luckily, when I got home I was able to get in touch with him; however he told me that it was the store association's fault that I was not issued the gift card and had nothing to do with him. Due to my dissatisfaction with his answer, I demanded to speak to David's supervisor and was transferred to the Toys R Us Corporate Offices. Whomever I spoke with at the Corporate Office, they informed me that they do not handle online affairs and that I should contact David **. When I called David's office again, a women answered the line and stated that David will no longer deal with your situation, as he set you up with the Corporate Office for resolution. I explained nicely that I wish to speak with him again, as the Corporate Office expressed that they cannot help me resolve this issue and David is the one with whom I need to speak. At this point in time the women said, "He cannot help you and I have authorization to end this call." and then hung up; my phone calls have gone unanswered since.

I hope that you can see this has all been a huge inconvenience and frustrating to say the least. I have been transferred to multiple people who just instruct me to speak to someone else and now I seem to have hit a dead end on how to handle this situation. No one at Toys R Us can give me a straight answer regarding this issue, and my funds are still on hold. I know this may not seem like a lot of money to such a large corporation; however I am a mother of two, with only one income. I cannot afford to have $136.58 on hold at my bank, along with the $35 overdraft fee I was charged when my card was declined. If someone could please get back to me so this issue can be resolved and I can feel at ease with the situation I would greatly appreciate it. Being a mother of two, I have been shopping at Toys R Us and Babies R Us for the last seven years, and I cannot believe the dissatisfaction with the customer service within your company. I hope to hear back from someone promptly, as this is no way to treat your highest demographic, mothers. Also, if this issue is not resolved I will be forced to report the actions of Toys R Us to the Better Business Bureau. Thank you.

I went there to buy baby furniture for my twins. The lady there told me to open up a rewards card to start getting rewards. I did this. Then, I registered for the twins for my baby shower, which occurred in February. Apparently, Babies R Us has a period where no rewards are gained, I think from Christmas through the beginning of February. So basically, I got no points for all of those items. I called the corporate, they said "oh, the store should have told you". They obviously didn't. I just found out now (my twins are 8 months) that there's a twin club you can join that discounts the second item you buy (for example, the second crib). No one ever told me! I asked why, they said "oh, it was in the fine print".

I got an email stating, between a period of time, you earn double rewards. So I shopped. No double rewards earned. I called up the corporate yet again. They said there is no such promotion. I said "I'm staring at an email stating so". Then, they proceeded to tell me that was an error. Isn't this false advertising? I constantly have to return items that have already been opened and missing pieces. The best part is watching the salesperson put it right back on the shelf. I have called, emailed and called again. No one over there cares one bit. They have officially lost a customer. I asked them, "what are you going to do about me spending $10,000 with your company in 8 months?" and threatening to leave. Their response: What would you like us to do? Goodbye Babies R Us!

My experience with the manager of the Babies r Us store in Pleasanton, CA has been awful. This lady is useless, not helpful to the costumers and fake in her manners. She gave me hard time twice, arguing with me and playing tough, instead of listening and helping. No wonder in that store I see all the time new faces. I bet she gives hard time to her employees, too. But I am not her employee, I am a customer and I bring money.

I spent over 2 hours in the Newington, NH store today, with my husband creating a baby registry of over $2000 worth of merchandise. When we left the store, they told us it was uploaded and all set. We got home, and not a single item that we scanned was online. We called the store and were on the phone with them for 45 minutes, as they tried to "figure it out." We were then told the "the gun must have froze or something" and that "unfortunately, there was nothing they could do", and that we had to come back in and recreate it. They did not apologize; they did not offer a discount or a gift card or anything, just "unfortunately there is nothing we can do." We called Babies R Us and they said to log a formal complaint on their website, but there is no location to log such complaints on their website.

My daughter went to Babies R Us to return an unopened box of diapers she purchased the day before. The manager saw the sales receipt from the day before and said no, she couldn't do a return, that previously she returned too many items. Really? Is this legal in Massachusetts? A letter was mailed to corporate with the info and here it is, two months later and no response from them. Babies R Us has our money and feels no need to change the way they do business. They are just one more big business screwing the little guy.

I received an ad from Babies R Us in the mail that contains coupons inside. On the front of the ad is a 20% off coupon. My complaint is that Babies R Us is misleading customers by stating "20% off any one baby item". However, when you detach the coupon (it's glued on) to use it in the store once you go to present it during checkout, the back of the coupon has a huge list of exclusions! They practically exclude half of all the baby items in the store. I'm upset because of the dishonesty this store is presenting. The coupon should say "20% off some baby items" and then somewhere on the front of the coupon it should inform customers to read the back of the coupon for exclusions. I feel mislead , especially after I happily picked out the one baby item I needed. I was quickly disappointed when I was told my item doesn't count for the coupon. Babies R Us needs to fix this dishonest representation or they need to honor the coupon for any one baby item customers choose to purchase.

I bought some baby stuffs in a Babies R Us store in San Bernardino County, California. The receipt showed a subtotal of all the items I bought, which was $120.49; the tax rate shown on the receipt was 7.75 percent. So, the tax amount I should pay is $9.34 ($120.49 X 7.75 percent), but on the receipt, the tax amount is $11.45. I actually paid for it; it is about 9.5 percent for tax rate. I didn't notice that, until later, I was calculating my monthly expense. I have contacted their customer service team for an explanation, but I never get a reasonable one yet after two months from the date shown on that receipt.

I was given improper change. I noticed after I left the store. When I returned to the store, I asked to speak to a manager. The manager, Jorge, lied to me twice. Jorge ** started speaking in Spanish to associate Diana **. I asked that they speak in English since I don't speak Spanish. He told me she didn't speak any English. When I was there, she assisted me in English! When I brought that to his knowledge, he said "Oh yes, she can speak English but just very little".

Then Jorge and the associate left to the back to count the register. Upon returning, he said there was no evidence of wrong change given. Then he said he had reviewed the security footage and it clearly showed that two $20 bills and two $1 bills were given back to me. When I asked him to show me the video, he said he couldn't, and that also you could zoom in into the right amount of change. That was his second lie. I brought this to his attention and he ignored me. I asked for corporate's number. I will never shop there again. Something shady is definitely going on in that store. That was my first time in Babies R Us and possibly last. Those people gave me the worst impression of the store by far!

I placed an order online from babiesrus.com last June. As a part of the deal, I was supposed to get two $25 gift cards after all the other items were shipped (which happened on July). It is now September and I still did not receive any gift card on that order. I called and emailed the customer service. They would always say that they will get back to me in certain business days but it never happened. I am very disappointed.

The company is practicing false advertising. They promised a completion coupon that can be used online, and sent one that was "in store only". On their website, they say they will send one that can be used online, and that is incorrect according to the agent I spoke with at http: /www. **. I had registered with Babies "R" Us only because I thought I would be able to take advantage of this completion program. I had family and friends spend thousands of dollars on products from this store, and the company did not deliver products as promised. I had waited weeks; depriving my new baby of the equipment I still needed to purchase, waiting for this coupon that they promised, and it never came. The agent/supervisor I spoke with said that it's not clearly specified on their website and that they do not give that code anymore.

I would give no stars if I could.

The following is the written complaint I sent into Babies R Us.

I am writing about a complaint I have in regards to your store manager at your Midvale, Utah location. His name is Roger and I have never been treated with such disrespect and disgust in my life. I was purchasing some baby food that was on sale and I also had some coupons I was using for it. He told me point blank that I was being unethical to use a coupon for an item was already on sale. I would have still been paying 75 cents for each baby food I bought, but he told me that I could only use 1 coupon for all the jars of baby food I was buying. I asked him if he could show me where in your store policy that I couldn't. He said that he couldn't, but that it was something he was just not going to let me do. He accused me of trying to get the items for free when I clearly showed him I would still by paying 75 cents for each item. He was so disrespectful and rude. I have never had this kind of worst customer service in my life.

He was speaking very loudly and he was making a spectacle of the situation, when all I asked was that he show me where in your store policy says that I can't do this. He also said that if he turned in all my coupons, which was only 24 coupons total, that their was no way the manufacturer would reimburse them for all these coupons. I told him that I was pretty sure the manufacturer would state that on the coupon, if that was the case.

All in all, I just want to say I have always been a loyal customer to your store and love your products. Sadly, though, I have never been more humiliated in my life, with how big of deal Roger made this. I never raised my voice or became hostile like he did. I just asked him to show me where in your store policy states I couldn't do this, and he said he just couldn't provide it. I wish I could say I would be a returning customer to your store, but I think I will take my business elsewhere. I will encourage others to do the same by sharing my unfortunate story with them personally, via telephone, email, social networking and blogging, unless somehow, you can resolve this situation for me.

Below is the information of the store I was at today, and the Store Manager who degraded me was named Roger.

Phone number: (801)352-1086

Toys "R" Us and Babies "R" Us are **. You can get a Baby Einstein Jumperoo with them for $99, with extra 20% off for $80, while you can get the same items for $69 elsewhere.

Last month, I purchased Similac for $50 and had $10 towards the gift purchase. The cost per pack is high in itself. Well, I did not notice that the gift card expires within a month! And when I contacted the horrible customer service, all they say is there is nothing they can do about it. And what's worse is that their 1-800 number is so irresponsible for not getting back to customers no matter how many times you file a complaint. So now, I request people not to waste their money and time by going to places like Babies "R" Us or Toys "R" Us.

Babies R Us customer service is horrible! I've spent the morning being degraded and treated horribly by their customer service representative Jean (Gene?).

My issue is an in store-promotion. Jean said that it wasn't in their system and she stated she called the store (9581) and that they stated that promotion was not advertised. The promotion is for the B-Agile stroller. If you purchase this stroller, you receive a free child's tray. (at 19.99 value). We took a photo of this promo attached to the stroller because we bought the stroller and wanted to make sure we got the deal.

After speaking with Jean, I was so upset (literally crying at that treatment). I just called the Babies R Us store in Vista and spoke with the guy in strollers. I asked him if there was a promotion on the B-Agile stroller located on the endcap. He came back and said, "Yes Ma'am, if you purchase the stroller you get a free child tray. Offer expires August 31, 2011."

Apparently, Jean lied about calling the store. I can't believe this is the treatment from Babies R Us. Also, this promo is stated on Britax.com and listed BRU in Vista as a carrier of this promotion. All of which I told Jean, but I was ignored.

So I have a photo of the promotion on my camera, Britax stating it's live at BRU, two employees of the Vista BRU saying the promotion is hanging on a disc-shaped ad on the stroller itself! Yet I'm being told I'm lying.

Can't believe Babies R Us customer service is like this.

I purchased a bed from Babies R Us which was manufactured by Sorelle Furniture. My daughter had her leg caught in the slat of the end of the bed which is 2 inches wide. The front spindles are wider apart. Rose said she knew of instances like this but it just happens. I almost had to cut the bed to get her leg out! Babies R Us said they cannot help because it has been over a year. This is terrible! Children are getting their legs caught in beds and they know about it! This needs attention!

First day of the Cary, NC Babies R' Us grand opening. They advertised a promotion for a free $14 umbrella stroller if you purchase $50+ baby gear (car seat, travel system, high chair, etc...). I went there to buy a car seat. I had a coupon for 20% off. I was told I could not use the coupon if I wanted the free umbrella stroller. This is TYPICAL of BRU. They get you to the store only to throw some fine print at you that results in you not getting the deal or savings you anticipated. I also find that their regular price of most things is higher than Target and BuyBuy Baby. I will buy my car seat from BuyBuy Baby using my BRU coupon. No, I will not save any additional money. I will actually drive further to the BuyBuy Baby, but it's principle! I am so through with BRU!

I have complaint about your employees working at Babies R Us. One day I went to Babies R Us to collect free gift, as I registered online. When I reached the store, the woman (your employee) at the cashier window said she couldn't give it to me as I registered in USA account. Then, I asked her if I can do it at the store. She said yes. I filled up my info and she said I have to wait till the computer is free. She kept me waiting for more than 15 minutes. My 2 month old daughter started crying, but she didn't care while she was on the phone chatting with her friends. I will never go back to Toys R Us if they don't know how to behave with customer. Please teach them how to behave.

I purchased a stroller at a Babies "R" Us location near me, and also purchased the replacement plan. The stroller did end up having some issues. I contacted the N.E.W. replacement company as instructed by Babies "R" Us.

When I purchased this plan, I was assured there would be no other out-of-pocket expenses to worry about. I was told it was hassle free, and an easy process. Even on the corporate website for Babies "R" Us and Toys "R" Us, it states no out-of-pocket expenses hassle free replacements, and great customer service--in regards to their replacement plan package.

However, when I contacted them I was informed that the only way to replace the item is to purchase a new stroller; submit paperwork, and then to wait for a reimbursement check when the system processes my claim (which could be weeks to months). I even had issues where they did not have the stroller in their system. I was told they would contact me as soon as they corrected the issue, and there was no such contact.

I have had to call them three times now, and have even spoken with a supervisor, I believe his name was Micheal, whom was not in the least bit understanding or compassionate to my concerns. I explained that I did not have the income to purchase another stroller at the moment due to several unexpected surgeries; that the written contract specifically states that an option for replacement can be a check or gift card for the original purchase price, or that they can even purchase the item for me and ship it to my home. He refused to offer these options to me saying it was at their discretion, and that those options would not be offered to me.

I was assured in the store by the Babies "R"Us representative who sold me this plan that I would not have to worry about such situations; that I would not be expected to pay any out-of-pocket expenses to replace this stroller if needed.

I am offended by the response I received, and this has been a truly a hassling experience. My medical situation is exasperated by stress, and this has become ridiculously stressful.

The stroller is unusable as the handle detaches, and the carriage that my son is supposed to sit in (It is a click in place mechanism, so to reverse the direction that he would face in the stroller.) has become loose; so, the seat wobbles instead of fully locking still, which has made the seat a safety hazard.

I am so disappointed!

Do not purchase the replacement plan, it is a waste of money!

Babies"R"Us needs to stop hiring high school dropouts. We opened a baby registry with them (Rt. 18, East Brunswick, NJ). We asked a store assistant about some product details and while the employee was answering our question, the manager "Amanda" stopped by and told us that we were not allowed to get assistance for more than 5 minutes and that if we have more questions, we should call the online help desk. What was that about?

We were so insulted by this that we cancelled our registry with them and went with Target. Good luck to Babies"R"Us. With their kind of prices, they better get some decent staff or else we are going to see a bankruptcy soon.

On Friday, Feb 4, 2011, my daughter went to the Springfield, Illinois Babies R Us to purchase me a base for the car seat she had purchased in a stroller set at the tune of $350.00. The additional base was about $100.00 plus another $50.00 of merchandise in her cart. She had printed a 20% off coupon this morning and drove 50 miles to make this purchase. When she got to the register, she was told the coupon had already been used. She explained that it had not as she had just printed it that morning and traveled with her 5-week-old baby to make this purchase before she goes back to work.

She asked to speak to the manager and was told that she was talking to the manager and there was nothing to be done but to call Babies R Us. She did and was told that it would take 5 to 7 days to see what the issue was. The problem is that the sale is over in 3 days. I have spent over $1400.00 for the baby furniture and other items. She purchased the $350.00 stroller and many other items plus that was her registry for the shower.

I cannot believe that Babies R Us would send her away and forfeit such a purchase over a 20% off coupon of which they errored. I am truly disappointed with this as this is a safety issue as well and certainly an inconvenience to a good customer. Maybe this is only the Springfield, Illinois store as the furniture was purchased at the Fairview Heights Store where I received very good service. I will be reminded of the poor service each time I look at the 2 pieces of furniture which was very expensive. Thank goodness Target handles this same brand.

My husband and I purchased $81 worth of merchandise that consisted of 2 baby shirts and baby food. We used 2 rewards coupons, $5 and $4 off any purchase. Instead of taking $9 off at the end of the order, they take a certain amount of money off of each individual item. The 2 shirts did not fit our son. So when my husband did the return, we lost full value of the coupon because they used $1.22 of the $9 coupons towards the 2 shirts. This is not fair. Our purchase was $81 and therefore the full $9 should have come off at the end and not applied to each item purchased.

My husband spoke with Chuck, the manager at Commack (Long Island) NY location and he said he could not give my husband a credit of $1.22 and we would need to speak with Corporate regarding their return policy. Chuck stated he speaks to at least 2 people a day complaining about the same type of situation.

When we spoke with Frances, a manager at Corporate Customer Relations, and explained to her the situation, her response to us was, "We stand by our return policy." This is not an acceptable response. I asked to speak with Consumer Relations Department and they denied transferring me. They told me they would file a complaint and someone will call me in 7-10 business days. This is ridiculous customer service. Not to mention the day prior I called Customer Relations up and was told they were transferring me to a manager when in fact the line got disconnected and no one called me back. They even confirmed my phone number before the transfer took place. Babies R Us has wasted my time and we feel they are mistreating their customers. We are boycotting Babies R Us/Toys R Us and will take our business to buybuy BABY, Target, Walmart and online.

Even though the economic damage is $1.22, it comes down to principle. The way they apply their rewards coupons and 20% coupons are not in line with their competitors and other retailers. They do the same thing with their 20% off coupons. The coupon for 20% clearly says "Save 20% on any one regular-priced baby item." So why then are they taking a percentage off the 20% and applying it to all items in that purchase? They are ripping their customers off and we want to be the voice of the people!

They are adding protection plan requests to baby registry. My daughter registered but did not request any protection plans. When we made our first purchase, we were pushed to get the plan because she had requested it. We did in haste, only to find out she never requested the plans. My other daughter was told that she would not be able to return any products not covered by one of these plans. I believe this is making a great deal of money in a very shady way for Babies R Us. If you say no to a plan, that should be the end of it, no hard sale, no adding it to a registry. Friends and family are buying these plans thinking she wanted them.

Also, they do not have the days you have to return an item on the receipt. How do you know how long you have? These plans also start on day of purchase. I only found this out after looking all over the fine print. When you buy from a registry, you may be buying months before the item will even be given. This is a rip off, plain and simple. I hope this will be looked into. This is a program that will really take advantage of older folks and many diverse people who have a bit more trouble understanding just what they are being pushed into.

I called the store to see if they had the advertised Earth's Best diapers on sale and in stock. I was told, "Yes." I drove to the store, only to find that they did not even carry the item in the particular pack size. Why send me the advertisement if you don't even carry the item? I feel very much like the ad was "bait and switch". To make a long story short, two smaller packs equal to one of the "sale" packs, so I asked if I could get the sale price, especially since I was given misinformation over the phone.

The assistant manager was totally rude to me. When I called customer service, they took my complaint and promised that someone from corporate would call me back within 7 days. No one ever did. I just called them back and (after 15 minutes of being transferred and being put on hold) was basically laughed at by a super rude employee.

I will never, under any circumstance, shop there again. Not in the store, not online, no way. I am appalled by their lack of customer service and by their attitude. Just because they are the "only baby store in town" doesn't give them the right to treat people badly. Ladies, go to diapers.com, Target, etc. to get your baby stuff. Babies R Us is a joke.

I went to Babies R Us on 01/04/2011 to return a set that a family gave to my new born for Christmas, and I didn't have a receipt or a gift receipt, but it was a new item that was never used and it has a Babies R Us ticket on it with the price. The employee and the manager told me that I could only get the shipper price of the item that was less than $4.00, and the ticket has a price of $19.99. They want to give me not even half of the price.

This is not the first time it happened to me, but I have an older son and it has happened before. There were many times that I can't return an item, and if I don't have a receipt, either they do not want to take it back or only want to give you cents for your purchase even with the Babies R Us ticket with the price on it.

Babies R Us just lost another customer. I hope you parents who are reading this would think twice the next time before expending your money and make sure that you really want it because if you decide to take it back, you probably are not going to be happy and will not get your money back.

I just went to use a Babies R Us gift card that I received for my daughter's first birthday back in August. The card has been sitting, still stuck to its original package in the birthday card in my closet since I received it. The amount was $100. But when I plugged the gc number in on the website, it told me that the balance was $0. So, I called customer service and they confirmed that the balance was $0. I explained to them that I had gotten the card as a gift in August and had basically forgotten about it. I told them that I had just torn it off the package backing and had not spent a penny of it. The rep told me that the card was used up on November 12th, 2010. So, I asked him where and for what. Of course, he could not tell me, just that he was sorry and that it would be handled with their corporate resolutions division. He told me that I would receive a call in 7-10 business days. I stated that I had read many stories about this online, and that people were not getting satisfaction. He assured me that this would not be the case.

I see that the above story is dated 2008. The company stated that they were no longer going to issue cards that did not have the security measures (scratch off bars over the card numbers and pins). But the card that I received that was purchased in August of 2010 had no pin and a fully viewable card number. My question is this: if someone just wrote down the number and waiting for a balance to appear on the card, they would have to have spent the money online, since they were not in possession of the card. In that case, there would have to be some record of who used it and where it was shipped. Also, no one spends exactly $100 (with tax and shipping). It would be a little more or a little less. So, they would have to have spent another amount. If it was slightly less, there would be some sort of a balance. And if it was slightly more, they would have had to use a credit card for the overage. So, how is it that this cannot be tracked?

I had shopped at Toys R Us for Christmas, although it seemed like there had been problems then with items that they were advertising in stock and specials. And they did not even have them in stock, so you had to ship and pay for shipping. It is a ploy to get you in the shop. However, it is the only store that specializes in baby items. When my mother-in-law asked if I would like her to purchase the stroller set, I promptly replied Babies R Us. In turn, she gave me $300.00 in gift certificates for the store. The selection was horrible and the help was even worse. The help had no knowledge about the strollers. And when I pointed out that the safety latch was missing on one and asked if this was just an error in putting together or was just how it came, the help couldn't really answer my question. In fact, other customers came to my rescue when they said they had the same model and that it was great.

We finally found one we wanted. This resulted in a page to get the one we asked for down. No assistance came. After about 10 minutes, the lady complained that she couldn't lift it down. My fiance finally did. In addition, I asked for the extra base. She said go and pay. It didn't look like they had it in stock. She would check to see when they were getting it in. We paid. The fine print on the coupon scammed us again by $10.00. But it was still a relief to have the much needed car seat stroller set. Also, the advertisement within the store and magazine said free umbrella stroller with any stroller set purchase over $100.00. Well, we had well exceeded this. I was told that the store hadn't even ordered them in yet, and to check back by the 23rd of February when the deal expires. I asked if we could get a rain check. They said they don't for items that are on sale or free. This is false advertising.

I then proceeded to go back and check when the extra bases would be in. The woman had completely forgotten about me. When she did look it up, she told me we were no longer going to carry that model. That's nice! I just purchased a $300.00 stroller, in which I am going to have a base shipped directly from the manufacturer and pay more for. I was thinking about taking the stroller back, but I really like the set. Also, the selection was horrible at the store. And most items, when I checked the website, were only available by purchasing online. But you definitely want to test it out, on how easy it closes and fits on the base, before buying. The teens who are working there have little or no idea on how to be of service or where anything is. And their customer service isn't much better.

As I was saying before, we were just in there for Christmas to purchase a karaoke machine that had gone on sale for my children. Again, no one could help or tell if they were going to get one in. So, we decided to order it, in which we paid $14.00 for shipping to the house. I had asked for a rain check on the deal then. They couldn't do it then. I should have realized then that by the way they treat their customers, I should not have purchased such a big item there. I would recommend that in the future, to anyone thinking of shopping there for baby items, toys, or whatever based on a sales catalog or website deals (don't, it's not worth the aggravation). If they are going to put items on display, they should be current and carry them for a while and available. I wanted to send a letter directly to the store on their website. However, that isn't an option. So, this is what I have resorted to.

I purchased a highchair for my grandson, but when I got home to put it together, the screws were missing! This is the second time I have purchased a product from Babies R Us and parts are missing. I called the store and was told that sometimes when a customer brings a product back and nothing is wrong with it, they can put is back on the shelf and resale it.

She had a hard time understanding that there was something wrong with it; the screws were missing! Also some of the pieces were already put together which led me to believe that the product was not new but had been previously used. I was further told that it might have been a display and was put back in the box to sell. When I pay my money for a product, I expect a new product unless there is a sign posted that the product has been used and then I have the option to purchase or not.

And not purchase a product and find out later after I get it home that it is used and the employee feels that I should be okay with her explanation. I need to talk to someone to explain the other purchase, where a part was missing and the employee just took it from another box and resealed the box! Can you imagine the disappointment when the next customer purchase that box, and so on. This will be my last purchase from Babies R Us, I'd rather go to Target, at least I have all the pieces when I get home! I will be returning this product tomorrow and that will be my last visit to Babies R Us.

Ordered Baby Cache' Taylor toddler crib kit on September 15, and I was told it could take 10-12 weeks for special order furniture. 15 weeks later, and still no sight of the kit. Numerous calls have gone without resolution. The staff are extremely rude and not helpful. My email to corporate has gone unanswered. My email to Baby Cache' stated that this collection is on hold for now, and asked if they can help me with anything else? This has been on hold for over 3 months. Should I have known that, when I ordered it? My child will finally get this for her 8th grade graduation, hopefully. I will never shop from this store again.

On Sunday, December 19, 2010, I was shopping for baby formula at Babies R Us with my husband, because I was given a $20 check from Similac that I was going to use. I had over $100 dollars worth of merchandise. Upon arriving to check out I was being helped by the assistant manager, Felix, who had no clue of what he was doing, that he had to partner up with Angelo, who was guiding him all wrong. I was told that I couldn't use my check, because I had to spend at least $1 out of my pocket, which made no sense to me, because I was going to spend a lot more than that.

Nonetheless, Angelo who seem to be speaking for Felix, assistant store manager, tells me that it's the store's stipulation. Then, when I asked to see the store rules or where on the check it says I have to spend a dollar out of pocket, then Felix decides to talk and say "you know what, I say I can not accept your check". I was extremely upset, because I have shopped in that store several times, and never was given a problem with any of my Similac checks that I have earned. Moreover, I decided I would leave all my merchandise there, and go next door to Toys R Us, who accepted my Similac check, without any problems. I guess Toys R Us has no store stipulations. Overall, those 2 fools have no consideration, courtesy, professionalism or respect. I am in utter shock that Babies R Us hire such uneducated and rude individuals.

You will never see me step foot to that location ever again, and I would hope something is done about this situation, because the same way I was treated is the same way they will treat another, because they definitely have a rude and aggressive way of talking.

Upon checking out with a rather sizable purchase in Indianapolis (Southport area) Babies"R"Us, I was asked if I would like to save 15% by applying for a credit card. I agreed. I was neither confirmed nor denied credit but was denied the 15% reduction on my purchases. I was told that if I was approved, that I could take my receipt to the Babies"R"Us in Mishawaka to receive 15% off the purchase I had already made.

The manager at the Mishawaka store would not give me the 15% discount or credit the card I used to make the purchase. She told me that someone from the Indianapolis store would have to give me the discount. She called the Indianapolis store, spoke with them, and then told me that the only way I could receive the 15% discount was to use the 15% coupon that came with my credit card. She then handed the phone to me and I spoke with Raymond.

He said that he would only credit the Toys"R"Us/Babies"R"Us credit card, which meant that he wasn't giving me 15% off the purchase I made, but 15% off an additional future purchase made with the high interest Chase card basically trying to force me to make a purchase with that credit card. It states on the coupon that he was wanting to use, "Not valid with any other "R'"Us total transaction offer or on prior purchases," but the manager stressed that he was"following company policy" and refused to credit the card I used to make the purchase.

In April 2010, I put a crib and dresser from Baby Cache on layaway. In August, my daughter received a phone call from the store and was informed that if I did not come in and make final payment, the items would be restocked and what had been already paid would be lost. Restocked is a key word, because the next weekend, August 22, I made arrangements to use a pickup and two strong men and went to pay off and pick up the items.

After I made the final payment, I was informed that the furniture was special order, and I would be called within 10 days to pick up the order. I also ordered and paid in full for, the converter kit on this day. While I was ordering the converter kit, another customer standing beside me told me of her frustration and difficulties in purchasing furniture from this store. I waited 3 weeks and no phone call, so I called the store. I was told that the dresser was in, but due to the popularity of Baby Cache furniture, the manufacturer was behind on orders. After another 2 weeks and no communication, I contacted the store again. This time the story was that there had been a change in warehouses and my order was lost, but they were sorting through and getting the issue resolved. Another 2 weeks go by and again, no contact from the store.

I called again and was told that an e-mail would be sent asking to get my order moving through the system. I received a phone call 3 days later indicating my order was in, except for the converter kit. Once again, I arrange to use a pickup and 2 men to move the furniture. There was a copy of an e-mail from the store attached to the crib indicating that my order from August had been "stuck in approval process", but nothing about a backlog from the manufacturer or the switch in warehouses. Upon unpacking the dresser, we discovered the back piece had been damaged. So back to Babies R Us we go again.

A replacement dresser was ordered and we were told that when it came in to bring back the damaged dresser for an exchange. When asked if there was a delivery service that could be used, we were told there wasn't one. A week later, the replacement dresser arrived. Another trip with a pickup and 2 men. At this point, we did not bring back the damaged dresser. An hour after unpacking the new dresser, I received a phone call from the store telling me that they were going to use their delivery service to make the exchange.

This is the delivery service we were told did not exist. The delivery service has called me repeatedly to make arrangements to pick up the damaged dresser, yet 3 1/2 months after ordering and paying for the converter kit, not one call from the store telling me it's in and ready to be picked up. I've called the store several times inquiring about an update, but I'm being told the order is in processing. I've threatened filing complaints with the Better Business Bureau and the States Attorney's Office and I am now considering filing a complaint of theft. I've been charged for, but have not received a product.

First of all, I had a problem with buying an online order so I decided to call Babies R Us so I can process it. The guy took my order and I specifically told him that to make sure all the items were taking out of the registry or show as bought. He said he will do that and it comes to my understanding that he didn't. The fact that the gifts I bought for the registry also other people had bought as well because it wasn't taken out. Now, I have to deal with the fact of going to the actual store and changing it. But today, I decided to call them to make a complaint and the representative hung up the phone on me. That got me really upset because she has no right to do that.

I purchased a manual breast pump in August of 2010 to supplement my electric one. After putting it together, I realized it was not working and called the buyer protection people to let them know that I'd like a reimbursement/refund. They said there was a 30 day "waiting" period before they could do that. So I set it aside with all the information and bought another pump.

Fast forward two months later (new baby = no time) and I called again and now they told me that this was a "pre-existing condition" and that I should contact the manufacturer. The manufacturer said they will send me a new one but I have to pay to send this one to them and meanwhile I have stopped breast feeding and have no need for another. I can't even return the new one they are sending me because it is now past the 45 day return period for breast pumps. Do not buy the "Buyer Protection Plan." It is a rip-off!

I am very upset to hear that your chain of stores is supporting planned parenthood. I will probably stop shopping at your stores and may encourage my friends to stop as well. I bought my crib from you and my breast pump and various other items. It's very disappointing to hear that you support this anti-family organization, especially when you sell baby items! My pregnant friend was going to set up her registry with you, but is considering switching to Target since she heard that you support planned parenthood.

I don't think that pregnant women are going to appreciate the thought that their money is going to support an organization that provides abortion. Even from a business perspective, this does not make sense. Please respond and please, please consider stopping this support. I do like your store and would like to be able to continue shopping there without feeling that I am supporting planned parenthood.

Every employee, especially managers, should bend over backwards to make customers happy. BabiesRUs managers seem to get off on saying no and making things more difficult than they need to be. I received a crib as a gift on my registry. I didn't open it right away because my daughter was sleeping in a bassinet. When I finally opened it yesterday, the crib was broken- fractured beyond repair. I called about an exchange and I was told that I couldn't return the brand new/broken item because it was passed the 90-day return policy.

There was nothing else they could do? Come on! Finally, I got an agreement to return it for a new one but the crib had to be ordered for 7-10 days and we have to go back to pick it up rather than taking one of the 3 that were already in stock while my husband was there lugging the other one back. I don't get it. This is not the first time I've had an issue with the customer service at BRU, either. There seems to be no concern about treating customers with respect and having a helping attitude? Ha! It seems like an anything goes' type of mentality. Last time I made a complaint, I never even got a response so it's likely BRU could care less.

Babies R Us is far from our home and I made a phone call to make sure they had an item in stock (infant organic sleep sack). I called two days in a row before the product was in stock. I finally went there, on a hot summer day with my teenage daughter and infant child waiting in the car for me. I went to customer service and the woman behind the counter made very little effort in getting my item, which should have already been behind the counter, since that was what I was told.

After 10-minutes and the crowd had subsided, I asked her again about my product and with a blank expression on her face, she made another phone call to have "furniture". Give her a call. Nothing had been done this whole entire time. She wasn't even apologetic about anything. To add salt on the wound, they came back with my product, instead of two, they came back with one. At this point, I had been in the store for 35 minutes waiting for a product that should have only taken me five minutes to purchase.

I have been a fan of Babies R Us up to this point and since June I haven't been frequenting the store like I used to. It's such a turn-off to have bad customer service like this. I spoke with a manager that evening when I got home and he was very protective about the employee that that she probably didn't mean it as he knew her very well. Whatever.

I went to the Times Square store yesterday and left very upset and disappointed! I came to buy formula for my baby. There was an promotion, $4 off when you buy to large boxes of the powder. It took them 10 minutes to apply this discount with the coupon that I had given them. I then gave my 2 vendor coupons (not Toys'R'Us coupons) and the Manager at the Babies'R'US register (her name is Aracely) said that they couldn't be accepted as they cannot be combined with the Toys'R'Us coupon that was just applied! I had to insist, she gave a call, and she came back saying that they could take only one vendor coupon for the 2 boxes that I was buying! That's a first! I've never had any problem with this before, having one Toys'R'Us coupon combined with vendors coupons (same number of coupons as the number of boxes bought).

I even showed her an old Toys'R'Us receipt that I had in my bag showing that it had been applied last time. I had to insist on talking to somebody else. She called somebody up but at this point, I was so upset that I left. On my way down, I run into the person who was coming up. His name is Alberto. I explained to him the situation, he asked me for the vendor coupons to see them, went to a back room to give a call, came back and told me "there was a miscommunication, we can take them". I told him I was very upset and would not come back and didn't want to buy anything and was already very late. He said that if I wanted to come back tomorrow, it would be here. At this point as I said, I was late and upset so I didn't want to buy anything from Toys'R'Us. Please note that I called later on that day to get the names of the two persons I had to deal with and Aracely insisted on the phone that she was right even after talking to Alberto. No apology was made at all from any of them.

As you know, time is very precious and money too. So while I am trying to save money on the one hand, it's not to waste time on the other hand and money. Because it took your employees a lot of time to try to understand simple things, I left the store at 6:05 pm when I had to be home at 6 pm as the babysitter needs to leave at 6 pm so I had to pay her extra time.

I am now again wasting my time writing an email and explaining the situation because I feel very upset. I've always been a very loyal customer for more than 2 years. I come frequently to the store or shop online (which you can probably verify with my Rewards'R'Us number) but this is the last time that I come to Toys'R'US/Babies'R'US. Your employees give such a bad service that it's giving you a very bad image which I will pass around. I work myself in the Hospitality Industry as an E-Commerce Specialist so I know what I am talking about when it comes to service: your employees are slow, don't know what they do and are incompetent, resulting in customers being upset and frustrated, and for you to lose your loyal customers. Every time I come to your store, I have a problem. It happens also when I buy online. That's a shame!

I am very disappointed in the way you treat your loyal customers and will not shop at Toys'R'Us or Babies'R'Us anymore. I am trying to save money but not to be treated like this. I'd rather pay a little extra and receive appropriate service. For your information, I will place an order with ** today with whom I've never had one single issue and they take vendor coupons too!

Shelia ** of Babies R Us store 8344 in Catonsville, MD was extremely rude and unwilling to do her job. We had bought diapers from the store in Columbia, which is closing and moving to a new super side-by-side. So all sales should have been final, but they were willing to exchange the product for the right size only. They didn't have it, so we called the 1-800 number and they said we could exchange at any store. So I went to the in Catonsville. Ms. Sheila wasn't even willing to listen to me. I said my husband called the phone number and she rudely demanded to know who we talked to. Oh, and then she went behind a tinted glass window and started talking about me as if I couldn't hear her. I stormed out and she had to make the situation worse by snidely wishing me a good day. I can not believe that not only was she in a customer service field but she oversaw other employees. The judgment of the store manager really should be questioned.

We purchased our Babi Italia Eastside Classic Crib from Babies R Us in the fall of 2009. Our six month old daughter has gotten her foot/lower leg stuck between the spindles twice this week. After the first time, I bought a breathable bumper in hopes that it would block some of the area so that she wouldn't be able to get her foot in there but it didn't help. Also, she wears a sleep sack to bed so I would have thought that would prevent her from getting her foot between the spindles, but it doesn't. My husband is a physician and finds this to be serious risk to the children using the crib. Had she got her foot stuck in the middle of the night, when I'm not watching the monitor, it would have only been a matter of time before she lost circulation in her extremity which could potentially lead to losing that extremity (amputation). It took great force to get her foot out. Her foot is swollen, bruised, and scratched up.

I am writing to complain about the service I received when calling the toll-free number today regarding my gift card balance. I called because my balance went to zero while I remember clearly that it shouldn't be. I called this number 4 times. The first time, a gentleman answered my phone and he said their system was having some problem and asked me to call back. The second time, I was told that it will take 5 to 10 days to process my case and they will contact me within 10 days.

I called back right away after I hung up because I realized that I forgot to leave my cell phone number while I have to work during the workdays. This time I was told that my case was expedited and I shall come back the next Monday morning, which is today August 9th. So I called the same number this morning around 11:10 am. A lady answered my phone. I don't remember her name, but here is what happened and made me feel very bad. It seemed routine at the beginning. She asked me the reference number of the gift card number and then said the balance was redeemed in a city in California (start with Hiland or something like that). I said, "No, I have never been there. I live in San Jose." Then she started to ask my name, my home addressit was a nightmare, every letter and number, she had me to repeat over 5 times. Then she would repeat back a different one.

Originally, I thought maybe she just wanted to be sure that she had it right. I was patient and repeated to her slowly all the way, but I have a strong feeling that she was on purpose. She would repeat my area code "four 08" as "five 08" for three times and repeat "three" as "two" for another four times. Does "three" sounds like "two" or "four" sounds like "five" at all? The signal quality was good and my English is fairly good. Then she asked me to spell "San Jose" although she knows this city apparently. She said she saw that I called many times during the weekend. The truth is I called twice on the weekend as mentioned above. I didn't do anything wrong to trigger this accident. Actually, I have been very busy with my work recently and I would prefer not calling them at all. In the end, she told me that it will take one month to investigate the case after I was being told last time that it generally take up to 10 days and my case was expedited on top of that. I can't believe a big world-wide company would treat their customers like this.

I purchased a replacement plan for a car seat. When I had problems, I called their 1-800 number and asked them to repair it. They said they don't repair but replace it with a new one. I was given claim number 34616673 and asked to buy a new one and send them a copy of the receipt. When I did several weeks I called to check the status, they said send a copy of the old receipt and when I did I receive a letter saying the new receipt was to hard to see when it was perfectly clear. I called them and they told me send us a copy of both receipts with a note with claim number, your name and address and etc. When I did, I called again and they didn't know anything about it. I think this protection program is a scam or fraud.

I just wanted to voice my disgust with the policy which I had to deal with recently from babies-R-Us. I purchased a Baby Stroller for approx $250.00. The lady at the check-out asked if I wanted to purchase the warranty option for an additional $30.00 at which point I said no thanks. All went smooth until I got half way home and my wife saw the $30.00 charge on the reciept because it added up to more than we thought. No big deal as I know people make mistakes.

I went back to the store and the customer service dept stated that they could only give me store credit for the $30.00!! After their mistake!! I fought this and she said that they don't give money back for returns on warranties and that I was lucky to get a return at all because they usually do not refund that! This is a super-fantastic rip-off scheme for Babies-R-Us to screw up and then give store credit so either way, they still get the money! This is a great scam so be aware of it!

I received a baby bassinet as a gift and needed to return it. I went to my local Babies R Us store and was told that they can't accept it since they are Babies R Us Express and I need to go to a regular Babies R Us store. I drove to the regular Babies R Us store which is a long distance from my house and was told that they can't accept it either since they don't carry this item in the store and I need to go to the Babies R Us store that carries this item.

I completely don't understand this policy. First of all, how am I supposed to know which store carries which items? Second, let's say my friend Los Angeles sends me present to San Francisco. If none of the local stores carry this item what am I supposed to do with it? This policy is completely insane.

Well, this is my second time getting burned by BRU. It's technically my fault, but it just rubs me the wrong way. I had received a $50 cash card from BRU for buying a furniture set along with a mattress. I didn't look at the card closely while in the store because I assumed it was a "gift card" and would hold its value for at least six months. Wrong! It's a "promotional" card that apparently expires after only two months. In their defense, the expiration date is printed on the front of the card, but since the employees don't mention that when they issue it to you, you have to really pay attention.

So, of course, I pull it out today planning on using it and it is worthless. I tried calling customer service but there is nothing they can do to issue another one (I figured it was worth a try, but this company apparently never goes even the extra inch). I guess I'm just frustrated because this is the second time this company has hosed me with one of their "promotions."

FYI: The first time I got burned involved a 10% discount they offer for opening up a BRU credit card. However, you can only get the discount if you receive "immediate" approval from the credit card company. Even with a high 700s credit score, my application did not receive immediate approval so there was no discount! Luckily, I did not get stuck with the card because they wanted proof of income and a copy of my SS card, which I never sent in--which was the only method to halt the application process.

And here it has been three months since I ordered my crib set and not all of the pieces have come in yet. I'm planning to register at BRU this weekend and now I'm wondering if that will get hosed up, too. If anything else goes south, I will let you guys know.

I purchased a Sit N Stand Stroller in March 2007. I purchased 15-month Buyer Protection Plan for the stroller. For no apparent reason, the stroller does not steer straight (we only used it a dozen times). I spoke to the BPP agent and I could not tell him the exact reason why this was happening. He suggested it is a wheel problem. I said maybe, he puts me on hold, comes back on and says it is not covered, only mechanical breakdown or normal wear and tear is covered. They will not process my claim because I cannot tell them exactly why the stroller is steering to the left. Wouldn't that be a mechanical issue?

I purchased Fisher Price diapers on 11/27/09 and I went to exchange them on 2/26/10. I was told by Customer Service that I was 2 days past their 90-day return policy. They then told me there was nothing that they could do. I called the customer service number and they filed a complaint and had it forwarded to corporate. I strongly implied that I only wanted to exchange them for a different size, I did not want money back or store credit. When corporate called me, they said after talking with the manager Annette at the Simi Valley Babies R Us that I could exchange the diapers as a courtesy. When I went into the store to exchange them, Amanda and Shanda told me that I could not exchange them. I could only return them for store credit.

I purchased a lot of diapers on 11/27/2009 because they were on sale and I was 7 months pregnant. Expecting my second baby, I knew how many diapers babies go through and how expensive they are. When my son was born, he was over 9 pounds. Newborn diapers only go up to 10 pounds. Since I was not able to exchange the diapers for bigger sizes, I now have many packs of diapers that I will not be able to use. I spent money on diapers that my son will never be able to fit into that will never be used, money that right now my family does not have.

I just feel BRU does not stand by their own product. We received as a gift two boxes of BRU diapers. They are terrible. We asked if we could just exchange the unopened box for another brand and pay the difference but since we don't have a receipt, we were told no. Now, I would totally understand if it was Huggies or Pampers that could have been purchased at another store but these are BRU brand diapers and honestly they stink. BRU is not customer friendly and does not back their own product. Thank you for your time. I will not shop at BRU. I will shop at Target and Walmart for any baby needs.

This is not the first time I have been unhappy with my Babies "R" Us shopping experience. The last time I needed help, the service person proceeded to bounce a ball the whole time he was dealing with me. This past time (January 29, 3:10 pm) I was waited on by a customer service representative. I was buying a gift from a baby registry, and forgot my gift registry card. She seemed a bit put out by this, but I gave her the name of the person I was buying for. Rather than putting it into the computer behind her, she wrote it down on paper. She asked me the usual questions about getting a charge card, etc., never a smile on her face. I purchased my item with a vow that I would not shop at Babies "R" Us again.

As of today, the item I bought is still listed on the registry. There is a competition now in my area called buybuy BABY where the help is friendly and smiling and go out of their way to be of assistance (plus they will honor your coupons). I will be shopping with them from now on.

Purchased two furniture items from Babies R US. First was a Dresser Changer/Combo and the second was a Rocker/Glider. Both items had several issues. First the Dresser Changer Combo we ordered was broken when we got it home after waiting two weeks for it to be delivered to the store. So we had to order another, after about a week and a half we got the call that it was in. Went in and demanded that they let us inspect it before bringing it home. Good thing too becasue it was the wrong color. We ordered it in black and they almost gave us an oak one. So we needed to order it for a third time and the sales rep informed us the item had gone on clearance and is no longer available. SERIOUSLY? So our only option now was to take the floor model or find something else. This was part of our set so we took the slightly damaged floor model.

We asked for a discount and we had to wait quite a while for an approval which it seemed no one wanted to even give us. Also we live about 20-30 minutes away so driving out in a truck to pick up furniture is a hassle and costs money. Next we ordered a glider rocker, got the call that it was in. Went to pick it up and we (now knowing better) opened it to check it first. Yup again it was the wrong color. We noticed that on the box it said dark cherry and the girl told me that the color on the box did not always match but it was the correct one. So had we not known better we would have probably taken it and not checked.

So again we have to reorder the item and go back again in another two weeks. They refused to compensate us at all for this error. I am registered for my baby shower here but am really thinking about registering elsewhere. The customer service is horrible, they do not seem to care at all. The manager would not even come talk to us in person. I really would not buy anything from here, it has to be one of the worst experiences. When you are expecting you want things to go smoothly but everything here has been a royal pain.

On 11-30-09 my boyfriend and I ordered a crib and bedding set online from BabiesRus. We decided to go that route because at that time these two items were cheaper than in the store itself. My boyfriend accidently left an old shipping address on the order and realized it as soon as he hit the submit button. Right away he contacted BabiesRus by phone and was put on hold for a very long time while the service agent went to ask her supervisor for guidance. We were then told that they can`t change the shipping address until they have a tracking number from UPS. On 12-5-09 we received a tracking number from UPS in our e-mail.

As for the bedding set it will just have to end up at the wrong address. We told them that we no longer need that bedding set without the crib and they said that we could not cancel the order now. We will have to obtain a shipping label and ask the person living at the old address to please affix that and return the item to BabiesRus so we can finally get a refund. We are very unhappy with the way this situation was handled and will write a complaint to the company.

The website had us "the new parents" relying on advertisements, we convey the great deal on the phone, my parents agree, but when it came time to pay, then they of course would not say anything. $95 is $95 not FREE.... The ad could have said, save $35 on shipping today, not FREE (up to 35, 3 clicks in)

I am 5 months pregnant and got very excited to go and buy my first baby items from babies 'r' us on 9-15-09. I found a bassinet and blanket that i really wanted to buy. Neither item had a price tag, so i asked an associate for help. The first associate said that they didnt know the price but will ask someone else. By the time that the question of the prices had been asked to the THIRD associate, it was simply too hard for them to figure out the price so they had pointed across the store and said for me to walk around and see if i could find the same item with a price. I became so irritated that i had just put both of the items back. Secondly i had found the perfect crib and changing table set that i wanted to put on layaway, my questions about the layaway service were not answered to the fullest and the associates excuse was that the layaway system was new.

Finally i had gone to the check out to put a down payment on my layaway, first off the cashier lady was chewing on gum which i think is totally rude, and she couldnt figure out how to ring up my layaway on her register. She called 3 other associates over to try and help, but not one of them could figure it out. After about 20minutes i was considering to just cancel my layaway and take my services else where. After 10 more minutes they had finally figured out how to ring it up. The cashier who was chewing on gum did not say thank you, have a nice day, sorry for the wait, nothing!

I was so excited about my first baby shopping but doing so at babies r us, my experience was plain stressful and unecessary. I felt like nobody could help me and nobody did. I am very dissapointed.

I had a friend order something from my registry. I had never received it so I decided to give Baby's R Us a phone call to figure out what was going on. They told me that the items were delivered. Supposedly they had UPS leave the package at my front door in a busy apartment complex in the middle of the day. Well, we never received it so I'm assuming someone took it off the door. I can't believe they left $50 worth of Baby's R us merchandise at my front door. I live in Southern California. They left it in the middle of the day even! I just don't understand why they didn't leave a receipt for me to go to UPS. They could have even left it with the front desk at my complex. Now Baby's R Us won't take the blame. I'm never shopping with them again!!!

my daughter registered several days ago for baby shower gifts....i let family and friends know that we had made this information available to them....no one,including myself can retrieve this info...when I called toys r us they said everything was fine.....

I returned an item with a receipt snd was told I am flagged for making too many returns. My duaghter had a baby 4 months a go sure I buy and return but I buy more then return. I bought a car set and other things last night and was assurd by customer service if there was an issue I could bring it back. There are no signs about too many returns. I called Headquarters and they were no help. I will not shop there and very upset since I did make a large purchase last night. How can a store stop you from returning items?

I am 8 months pregnant and had to go out of town for a couple days when I got home there was a notice on the door that stated we missed our package (items from our registry) When we called BABIES R US they stated the only way we could get our presents that were on the registry order by our friends would be to call the friends who ordered it and have them resend it. I have worked with GAP and they have rerouted packages along with other companies so it was amazing that BABIES R US could not do so. All the items are removed from the registry but have not been delivered/received and the friends that I had to ask to reorder the products never received a credit on their account.

I have about 6 other friends that are due within the next 6 months and I have told EVERYONE to register at other places - BUY BUY BABY, BED BATH AND BEYOND - they are great with registries and accommodating. Not sure why anyone wants to do business with BABIES R US when they have the WORST CUSTOMER SERVICE I have and apparently others have experienced. I wish I would have known so as a courtesy to friends and family I am letting them ALL know how AWFUL it is.

My 7 month old daughter's crib was recently recalled. I sent the paperwork in and received my voucher for a new crib. I went to the BRU location near my home over 2 weeks ago to pick out another crib. The customer service is terrible. On a Saturday morning, they had 1 employee in the furniture department and 10 people waiting to be helped. Of course nothing was in stock and had to be ordered. The salesman gave my husband the completed paperwork. I called the store yesterday to find out if it had arrived. I was told that the order was cancelled because I did not put down the required 20% deposit. With no phone call or any kind of notice from BRU, they cancelled my daughter's crib! I explained again that this was a recalled crib that had been fully paid for and, in no way, should I have to put a deposit down. The gentleman finally understood and re-ordered the crib, which will take another 10-14 days. Feeling that this was uncalled for, I called the 800 number to complain. After explaining the situation to the customer service rep, unbelievable, she told me that I needed to put a 20% deposit down. At this point I lost my cool. I am now waiting for a Senior Custmer Service Rep, if there is such a person, to contact me. Doubt if that will happen.

I will never shop at any Babies R Us again. I shredding my credit card. I have had enough of this store and their idiot employees,

Babies R Us has TERRIBLE customer service!

I tried to return some formula purchased from them but past their return day limit and they couldn't locate it in their system, then they accused me of stealing the items off the shelf and told me to leave, and wouldn't give me back the formula that I brought with me!

I then grabbed all my formula and proceeded to leave, and 2 workers came chasing after me, and took down my license plate! I went back in to demand why she wrote down my license plate and she refused to show me her hand! The assistant mgr (the one that accused me earlier) came back and said he had told me to leave...I said I want to see what that employee wrote down and why she took down my license plate...they refused and ushered me out!

I do not want too much time to pass...and I DO NOT WANT TO BE PUT OFF! If your store puts coupons on line then you should have them available for us customers who know about them but cannot print or get them!!!!! Please let me know asap what you are going to do?

The so called "buyer protection plan" that Babies R Us offers is a total rip-off!! Buyer beware...don't purchase it! I've been snubbed by them twice. The first time I bought the plan was when I purchased a very expensive Medela breast pump. After owning it for about 9 months and using it for about 6, the suction began to decrease. The motor still ran but the product was not working the same. This all happened as I was finishing up nursing so I didn't bother to call the 866 number for the protection plan just yet. We were moving and things were hectic, and my husband and I had distinctly remembered the sales associate telling us that the plan was good for two years, so I knew I had time.

Recently, I was told by my mom that the Graco dual room baby monitors I bought last September (2008) to keep at my parent's house weren't holding their charge. So I decided now was as good a time as any to call in about both issues. I was told that there was nothing they could do about the pump because the plan had expired several months ago, that it was only a 15 month plan. Then, I was told that the monitors (that are well within the plan's coverage period) were still covered under the manufacturers warranty and that I would have to contact Graco myself. When I asked the customer service rep. what exactly these plans cover, he said that they would cover any electrical surge problems, beyond that it's up to the company who makes the product.

What a total scam!! The sales people tell you in the store that it's this beautiful plan that will cover anything, literally anything, that goes wrong with your item and they'll just take care of it by issuing you credit towards a new one, and then you get this huge run-around. Or you find out that you've been lied to, which is my case with the breast pump. I will NEVER EVER buy another "buyer protection plan" again, and I may never buy anything from Babies R Us again because of their very ill-informed or perhaps misled employees. It's so aggravating to have to jump through hoops after I thought I had "protected" myself against this very scenario...what's even more sickening is that I PAID to keep myself away from this very scenario!

I went in yesterday 07/13/09 around 6:30-7pm to purchase some diapers for my baby, who was in his stroller at the time, and I my wallet and my cell phone was stolen from me. I saw the man who I saw last near my son and I approached him as I noticed my cell phone was missing from the stroller and I snatched my phone from him. He had a smirk in his face and had the nerve to say I thought it was mine, I said, then why would it be in my stroller, he laughed and walked away.

As I turned back to get my son I noticed my purse was wide open and my wallet was gone also, I immediately screamed for help and said STOP HIM HE STOLE MY WALLET, but no one helped me. I informed a staff member and asked her to please call security to close the doors as I ran but she looked at me like I was crazy and then she ran with me. I ran to the exit to try to catch the perp but he was too fast and I could not catch him in time because I had my son in the stroller with me. The manager was informed of the situation and he asked me to stay at the door while he went around the parking lot to see if he saw him. I asked the security guard at the door if he had seen the man run out the store and he said he saw a man walking very fast past him but not running, I asked him if they didn't tell him to close the doors through the radio and he said no.

I then called 911 because no one in the store was doing anything to help me, the manager came back and he said that he tried but couldn't find him. I asked to let me see the video tape so I can show the police when they arrived and he stated that there was no one in the surveillance room at the time and the guy who knows how to work the video would not be in until the morning. Then the police arrived and I gave them a description of the perp and explained to them what had occurred and that no one helped me as I screamed for help.

My whole entire life was in that wallet including all my bank and credit cards, insurance and medical cards for me and my baby, my personal information and worst of all my unemployment money that I had just took out of the bank because my baby needed diapers and food. I normally never go to this store because its always dirty and messy, but I was not feeling good at all and it was closer to home than my usual store in 20th Ave in College Point. Next time I will go to my regular store.

On 4/15 I realized I had lost a gift card worth $530 at Babies R Us. I called the customer service dept and they asked me to fax in the receipt for the gift card and they'd send me a new one within 4-5 business days. It's now 6/30 , I've called every week for 2.5 months and keep getting the same response...'it's being researched.' When I asked to speak to a manager to resolve the issue, I'm told there's nothing they can do because they have no way of contacting the department that's researching the issue.

Everyone I talk to tells me they'll escalate the case to a higher level and I'll be contacted in a few days. Sure enough, no word and I end up calling again the following week. I've never been so frustrated with a company in my life. Clearly, no one is researching this issue. I'd like to get this resolved. My baby is due today and was hoping to buy a rocking chair with the gift card. By the time they refund the value, I won't need the rocking chair...my son will probably be in college by then!

I just want to reply to all of you who are complaining about Toys R Us and Babies R Us. I am employed in a Toys R Us and I work on the Babies R Us side of the store. I also run the service desk on certain days so I get to deal with all of you people who complain about our return policy. First of all the return policy is printed on the receipts and also on a HUGE banner by the service desk. It is also on the Toys R Us website.

Our policy is not kept a secret. If you don't have a reciept, you can't return your item. Not for another item, not for cash, not even for in store credit. This policy is clearly posted. No amount of complaining, whining, throwing a temper tantrum,or name calling can change this, and trust me I've seen all of this. No why it won't change things? BECAUSE IT IS PHYSICALY IMPOSSIBLE FOR US TO PROCESS A RETURN WITHOUT A RECIEPT. The system will not let us do anything with out a reciept. We can't over ride the computer either,and if we some how do accept your item and give you money back WE WILL GET FIRED. Do you think I enjoy being called a wide variety of cuss words because people can't keep track of their reciepts? And in regards to cleaning up after your barfing child.

You said we are "well trained." How the heck would you know? We aren't trained on this at all so don't make assumptions. How are we supposed to know how to deal with the situation if we are never told how or are never told it's our job to clean up after your kid? We are sales associates. Not janitors. Although we are not trained at my store about how to handle this situation, I personaly have cleaned up after peoples kids who decide to pee and **** on the floor because their parents are too irresponsible to watch them or bring their sick kids into the store. I'm not getting paid to clean up your kids body fluids. So not all Toys R Us/Babies R Us employees are completly incompitent.

And regarding the sales on the carseats. Sale prices are always honored. Chances are the sale was over and they forgot to take the signs down, you were looking at the wrong car seat, or the sale was only if you had a coupon. I have customers argue with me on a daily basis because they can't read a simple sales sign correctly and are cheap people who want to jip everyone else out of money. So think about your actions before you go ranting about stores and their actions.

I purchased some furniture from this location and set up delivery without a hitch. Delivery was made the following day. Delivery company moved the boxes in via pushing them up the stairs and down the hall. Boxes were naturally very dirty on the bottom which transferred to the carpet. I called Baby's R Us to remedy the sitution by sending a carpet cleaning company. One month has gone by and I have called a minimun of 7 times and keep being put-off. The only manager that I have been in contact with is "Candy." She gave the impression of being very helpful by making calls to the delivery company and "passing the buck" to them (whoever they may be). After a face to face conversation with Candy a couple of weeks later, I was assured that I would be contacted by a carpet cleaning company and the issue would be resolved. This was 1.5 weeks ago. Our $6000 dollar new carpet now has the appearance of being aged in the locations that I previously mentioned. I would hope and expect this issue to be resolved immediately.

Daughter registered at Babys R Us. At time of registry store does not tell you that when you receive a item from their store as a gift, you can not exchange for another size or get store credit without a receipt. You get NOTHING. When you register they neglect to tell you this. They lead you to believe"no problem" we'll help you. The NO RECEIPT=NOTHING just be posted above registry desk.

I tried to return an item some of our friends gave us for our baby shower (a way too big play system for our small appartment). I originally thought it was from Toysorus, so I went there. The good news is they were able to look up in the system (I gave the name and phone number of the person who made the gift) to print a copy of the gift receipt. The bad news is they found out the gift was from Babyorus, so they could not help us

So I went to babyorus, and sure enough they told me that with the new store policy, they could not do accept any return without the receipt So I called the store manager and pointed out that 1) we were registered in her store for about $2000 2) we were expecting to buy all the baby stuff we need for our baby in her store 3) Target was one block away And I told her to make a choice between accepting to return the item or loosing a customer (I threatened to pull out the baby registry too) She was upset but she gave me a store certificate for $84, the full value of the item

NO damage, But something other customers might want to know

We had purchased Pampers -stage 3 diapers(160) from BabiesRus ,to our surprise when we opened the box the 2 packets of diaper packet was opened,since we didnot have any pampers at home we had to use and moreover we were not able to go to the store to return it .But the diapers were all damaged and not usable (usable were only 20%).We went back to the store to return,they were not ready to accept ,we also noticed that the box was a returned stuff.It has a sticker of the returned stuff(partially teared sticker),which they denied. We had to buy a new packet ,also tine loss and money.

Please do let us know the way to get the refund,We never thought that a store like babies Rus can have such substandard manager-staff and stuff.Alos Pampers ,a renowned product shouldnt be having such deffects. We would want to be compensated and your interfernce is appreciated

In regard to the new return policy, I understand that it can be an inconvience...I've been there. However, it really is to protect the consumer. Our old policy had a lot of holes in it and we were taking back stolen merchandise as well as merchandise that wasn't purchase from our company. All of that lost money has to come from somewhere and in the end it comes from the consumer with raising prices. So to prevent such hikes, we implemented a more stringent policy that only requires a proof of purchase (i.e. packing slip, gift receipt, email confirmation, even if it shows purchased on an active registry..those all count)

And in regards to incarcerating discontinued merchandise...well I'm very upset about that. Even about the merchandise being handed out to associates. That's theft! We sell through our product completely unless the vendor decides that we can return it back to them to get credit. Once it's returned to the vendor, it's up to them on what they do with their product. In no way would we EVER incarcerate our products and if a store is doing so, then they need to be reported, whether they were joking or not.

Again, I am sorry that you all had a horrible experience with the R US brand. it is an amazing company and we are constantly focused on our guests. After all, without you we'd be out of business. Keep in mind too that not all stores are the same. Unfortunately it really does matter on who is hired and maybe those managers need to take a closer look on how their associates are treating their guests. It's not right.

I started a baby registry, signed up for their rewards program, purchased more than $1100 worth of merchandise and was told that I would receive rewards for all these purchase. Babiesrus is now going back on that promise, they are telling me that this purchase was made during a blackout period. I have never heard of such a thing. I felt pressured to buy that day and was looking forward to the much-needed reward certificates that I would be receiving. Now I have been told I will receive nothing.

This is causing me a high level of stress and frustration. I was counting on those reward certificates to purchase many necessities, ie diapers, formula. In this economy, we need to know that our purchases are going as far as they can. We do not deserve to be mislead and manipulated like this. BabiesRUs, more like BSRUs.

The store had three Britax car seats with signs that said Sale $50.00 offer valid 02/20/09-02/22/09 and then the model names and their regular prices. Myself and two other customers attempted to buy seats. They of course, scanned at regular prices. All three of us made separate efforts to get a manager to come out and speak with us about the price, even before we tried to buy them. We were told by three separate employees in the store and at customer service that no manager was available, and if we had a complaint, to call the 800 number.

When an employee (not a manager) finally did come out, she looked at the signs, took 2 of them, ripped them up, and without saying another word walked toward the back of the store. One of the other customers asked if they were going to honor the price and she smirked and said No. She then asked Why not? and the employee answered That's ridiculous! and continued walking to the back of the store. She also refused to give us her name, as did the employee at customer service. No name tags were worn, of course.

One of the other customers left the store while the other and I tried calling the 800 number on our cell phones. Neither of us got through. I have since made two attempts to contact them online, through their survey and through their contact us page, and have heard nothing back yet. Aside from deplorable customer service, this particular Babies R Us store engages in deceptive advertising. I have two young children and will NEVER spend at Toys R Us or Babies R Us again.

I am extremely irate and disappointed in Babies r us store on 8062 Concord Mills Blvd.store #8881. In my recent visit to that store today (2/20/2009), my daughter became sick. I was left alone to clean after her, while the well trained staff gawked! Even more disturbing was the fact that they offered NO assistance, whatsoever. This event was extremely shocking to me, that I am considering no longer shopping at this store, and with that, no longer referring friends to shop or even register for gifts. We all know that the best kind of business any company can get is by word of mouth. It is just unbelievable to me that a store that caters to Parents and Children would allow their employees to act this way towards a PAYING customer. And in the economy that we are in these days, no one including Baby's R Us can benefit from losing a customer.

Bought Baby Einstein Exersaucer along with Buyer Protection Plan. The lights and sounds on the saucer quit working. I have called the Buyer Protection Plan phoneline 5 times now. Each time I have been told that I would be emailed a shipping label within 24 hours. Each time I was lied to. To date, over a month from my original call, I still have not received a single email despite having verified my email address with them FIVE times. I do not have a spam filter so there is no chance of their email getting bounced back to them. I called back asking that they send me the label via USPS - never received that either.

My mother in law comes to visit us once a year from Boston. I was telling her that it was time to move my son from a car seat to a booster and told her that we were looking at the Britax Frontier. She decided right before she left that she would buy the booster. She went to Babies R Us in Calabasas and bought a Britax Marathon car seat. I noticed that the car seat was wrong when she brought it and told her that I would exchange it for the right one after she left in a couple of days.

She forgot to leave me the receipt and I didn't think it would be a problem since I was not asking for any money back, the car seat was in its original packaging and had never been opened. They clearly had both seats on display when I went to exchange the car seat. I was told in a very rude way that they Do Not Take Anything Back Without a Receipt!!!! I explained the situation and even spoke with the manager. They all said that this was the company policy. This policy displays a flagrant disregard for customer loyalty and satisfaction.

Due to the absurd policy I now have a $300 car seat that I can't use. For a store that claims? to be a family store it sure is not living up to its own words. Economic damage? Just a waste of $300. I will never buy anything from Toys R Us or Babies R Us again and plan to tell everyone I know about their ridiculous policy.

I purchased a stroller at Babies R Us store #6517 on 1/16/2009, which was priced at $309.98, with a 15% off coupon. The sale price, with the coupon, is $263.48. I noticed soon after I left the store that I was charged tax (8.250%) on $309.98, and NOT on $263.48, which is the price I paid for the stroller. When I went back to another Babies R Us store (Sunnyvale, CA) to try to get the difference in money back, the store manager inisted that the stores' computers are programmed according to California law, and that there is nothing she could do.

She suggested that I contact Toys R Us corporate, and that if a mistake was found that I would be refunded my money. I find it extremely strange that I would be taxed on a item's price that I didn't for. It is not only against logic, it is inconsistent with how other stores that does business in California operate. If I purchase any sale item at a store, be it at a grocery store or at a department store, I am taxed on the PURCHASE PRICE - not on ANY OTHER PRICE.

Inituitively, this seems not only illogical but also illegal. The store manager even admitted to me that there have been complaints by other customers regarding the same recurrent issue. It seems that Toys R Us, Inc. is not only treating their customers underhandedly, but also illegally, and not doing anything about this situation only makes it even worse.

My daughter registered on line at Baby's R US in Culver City and at La Cienega location in Los Angeles. Several people who are invited to her three baby showers have gone into the storte and purchased items on her list. No one told these people that they had to inform the registry to remove the purchased items off her registgry. I as her mother tried for 1/2 an hour to contact the Culver City store to advise them what to remove from her registry.

After being on the phone for more than 30 minutes trying to be connected to the baby registrty department and transferred to about 5 differenct people at the store I was disconnected. I never spoke to anyone in the baby registry department. I was constantly put on hold and never received any help. I am ready to tell her to cancel the entire registry. I wanted to contact the registry department so the people buying her gifts in the store would not be duplicated if people purchased online. What kind of Customer Service do [they] have? We felt [they] had the best selection, however store manager needs to have employees work on their customer sercvice skills.

That makes no sense. What difference does it make to them whether I get the new clothes now or in 45 days. They are still taking back the clothes and not returning my money (I didnt want a refund, just store credit). I dont understand the problem. They are just making it difficult for me. It is very frustrating. People who came to my shower spent alot of money in their store. And I dont want any of it back-I just want to wait til my baby is born to get different clothes. I am very disappointed with this policy. It really doesnt make any sense.

I received several items of clothing for my 4 month old son for Christmas from various friends and family. All of the items had the original Babies R Us tags on them and had not been worn...they were just too small. I tried to exchange them today and the store refused because I didn't have a gift receipt. I called the 800 number listed on thier site and the customer service representative was very rude! I told her that I would never so much as spend a dime in that store or Toys R Us again, and that I will be sure to tell all of my friends and family not to shop there either. I am so furious! Now I am STUCK with brand new clothes because people don't generally give gift receipts to babies for Christmas. WTH?!

Babyrus has a gift registry which will not reflect a purchase made until it has SHIPPED the item. The problem: I purchased a high chair which the site said would not ship for two or three weeks. In the meantime, I tried to get the company to reflect the purchase so that others would not order the same item and wind up paying for shipping, only to have the new mother have to deal with a return. Even after being promised that the item would reflect on the registry as having been purchased, the site has yet to update. In fact, no items on the gift registry have registered as being purchased.

Economic damage to purchaser: payment of duplicative shipping costs; need for new mother to return item; unfair and deceptive business practice in that it encourages gift givers to purchase unnecessarily from the web site when items have already been purchased.

I purchased a Cosmo Ex Stroller made by Combi International for $ 99.00. I also purchased BPP replacement Plan for $ 8.99. I was told by the cashier that if anything goes wrong that they will replace the stroller. Well, of course, the wheel broke and I called and was told that the protection plan was for only 12 months when in fact the cashier stated something completely different.

Neither Babies R Us nor the company I purchased the plan from will take any responsibility to repair or replace my stroller. Babies R Us should be responsible for the misrepresentation of their employee. You cant even get anyone with any authority on the phone, by mail or by fax. With service like this I will be sure to take my business elswhere.

On December 28, 2008, I went to the Babies R Us store that I usually go to, to purchase several items for my baby. I purchased two cases of Similac Advanced Formula from the store. The shelves were barely stocked with what I needed, but they had a few left. I purchased the two cases along with other items. Later on that day when I went to open one of the bottles to feed my 6 month old baby I noticed the formula seemed thick and I looked at the date on the bottle. It was dated 12/1/08. The other case was fine with the date 12/09. I called the store and they just told me to come back and get another case, with little apology. I just want to make sure this store is not selling any expired products that could harm others.

It has now been exactly one month since that number was issued, and despite repeated calls to customer relations, there has been no movement to investigate my claim. The company has told me that my friend did indeed pay $200 for the card and that somebody (not me!) used the number to make online purchases. It could hardly be my fault -- the card arrived in a sealed envelope and was never taken out of my dresser drawer until the day I tried to use it. Yet at every call, reps for the company tell me to wait three to five more days. They are simply disregarding their responsibility for making good this fraud that clearly occurred on their end.

Loss of $200 value gift card.

I always have such a wonderful experience at Babies R Us. Well I guess I have to as I work there! :)I read all of these bad reviews on the store but it is actually their fault for all the comotion in the first place.

First thing I will bring to discussion is the return policy. BRU gives every customer a gift receipt with EVERY purchase except for gift cards. There is no excuse for people to not have a receipt whether it be original or gift at time of return. If you want to return an item with in the 90 days, and don't have your reciept, you can have the employee look up the transaction by the person's (who bought it) phone number or credit card. If it was a gift try to remember who gave it to you and find their number.

I come to wonder if most of you complaining about this is just because you don't want the person to know you are returning their gift? If a store changes their return policy it is for a good reason. You don't know how many people have actually scammed employees by returning something they actually stole in the first place. This was allowed with the old policy because you didn't need a proof of purchase. Due to so many of these instances the return policy had to be changed. One tip is to always pay attention to a store's return policy and keep it in mind. Always save receipts and tell guests to include them in the gift in case there is a problem. This might sound rude but I am sure people will understand.

If the item turns out to be defective and it is past the 90 day period, you still have 9 mos coverage with the manufacturer so it is their problem not the store's. This is not the case with recalls. In the case of recalls you can return the item to the original store it was purchased at for your money back either cash or store credit.

BRU also sells replacement plans which can seem pricey but can make a big difference. I had bought a 400 dollar travel system for my daughter and after about a year the front wheel was really wobbly and it was unlevel due to so much use. Well I was so happy I had the replacement plan because instead of getting a spare wheel like most places offer, I actually got a check in the mail for the exact amount I paid for it to do so as I pleased. This was great because my daughter was getting too big for such a bulky stroller.

As far as the lady that said the leftover inventory gets incinerated, I am almost positive the employee was pulling your leg on that one. In truth most of the spare inventory is given away to employees. I have received so many toys and baby items because they get replaced with newer models. Nothing goes to waste in this store.

Of course every store is different but being wasteful is not the case with every store. The one in DB, Fl is a smaller store since it is a side by side with toys r us but we do everything to keep it clean and we recycle everything we can.

One more thing, people complain because employees tell them to register for something and then they don't end up using it. Our job is to sell you things, whether you buy it is your decision.

The lady with the extra car seat base, why would you wait 4 months to return a base? After the first couple of weeks you should have realized this and then returned it and it would not be a problem.

Registries are available online 24/7 and you are the person who is in charge of it not us. If there are things on there you don't want, that is your responsibility to change it and then make sure it is the same in the store. Of course not everyone has a computer so in that case we can change it for you via phone or in the store. One main problem with the registry is that not everyone gives us the actual paper to scan and then it is not marked as purchased causing many identical items. Again, this is your responsibility to tell your guests all of this information not ours.

Don't get me wrong, we are more than happy to help whomever comes into our store in every way that we can. I hope reading this gives people a better understanding. BRU is a wonderful store and just because you had a bad experience in one location does not mean every single one is like that.

I bought a couple of items of a friend's baby registry from BabiesRus. I called my friend to see if she ever got the package. She said no one ever received it. I figured it must have either gotten stolen or gotten lost. I ask for a replacement and a refund. I'm refunded, but not for the full amount. To this day, I have no idea why I wasn't refunded completely.

For my second package, ToysRus offered the same items to me at a 10% discount and free shipping. I was happy until I realized that even though I specifically requested that the items be shipped to the registry address, they were now coming to me. The free shipping is now void and they have a very unhappy customer.

I wasn't fully refunded for my first order that was never received. I now have a package that I have to reship to the right address. More time and money from me. I am very unhappy, will never buy anything from there again, and will discourage friends and family from shopping there.

Peopl I agree the BPP is suspect, but once you buy it BRU has nothing to do with it.Why are you so mad at them, why do you call them.They don't underwrite the BPP N.E.W. is the underwriter and you have to deal with them. As for employees assuring you aboout buying a BBP is usually not trained on the intricacies of that agreemant and are pressured to sell them as it's pure profit for BRU once you purchase it. Why don't you read the BPP before you buy so you'll know what your getting into otherwise it's like buying sight unseen. Furthermore, as much publicity as extended warranties receives in the media nation wide and on the interent you all should know by now how worthless they are.

None just tryimg to balance this out where customers are so wrong.

Babies R Us has a new return policy, which is extremely unfair! I wanted to exchange a package of baby towels and wash cloths manufactured by Babies R Us, because my baby received to many of the same as a gift. I didn't have the receipt but this is a product with the brand Babies R Us printed on the package, which means it is a product of their own collection of items. They totally denied me my right to exhange it, their employees and supervisory personnel are so narrow minded, I didn't ask for any money back, I even wanted to spent more, they didn't care, it was NO! SO THEY LOST ME AS A COSTUMER

WHAT IF THEIR OWN BRAND PRODUCT IS DEFFECTIVE AND YOU DON'T HAVE THE RECEPIT, WHAT WILL THEY TELL THEIR CUSTOMERS: TOUGH LUCK!

Dear Babies R Us, I recently purchased your Lil Dino? nursery bedding set. It was discontinued shortly after I purchased the bedding set so it became difficult to find some of the accessories. At a store in Pennsylvania, which I am choosing to leave nameless, I was fortunate enough to find the accessories (the lamp and stuffed animals). While at this store a kind employee approached us and informed us to buy everything that day because all of the items were going to be gotten rid of? in a few days. We appreciated that she informed us of this as I would have been disappointed to miss out on these items.

It was at this time that I was shocked and saddened to hear your policy on what happens to items that do not sell. When I asked the employee what happens when they get rid of the items I expected her to say that the items were donated to charity or at the very least that employees could take them home. The employee informed me that all of the items were going to be incinerated in a trash compactor in the parking lot of the store. I am outraged that your company would be so wasteful, especially within the current economic crisis. Also, how dare you advertise toys for tots? You are simply looking to line your pockets, not help needy children. This became quite obvious to me after hearing how wasteful you are. I will not be making any further purchases from your store. I have shared this information with every one I know, including several other expectant mothers. I also intend to forward this letter to several local newspapers and news stations. I am truly disgusted.

I had a lot of things that I had purchased for Babies r us and Toys r us which I had not opened or used. When I tried to return them, I was told they need the receipts. Then I went back home, found the receipts and took them back to the store. This time they said the receipts had expired. With a baby at home and a full time job, it is hard to keep track of all the things you buy and have not used.

In the past, I had returned things without receipts and they gave me store credit. But now, I guess they want to me to shop elsewhere which I will gladly do. The prices are higher there anyway. The only reason I shopped there was convenience. This will save me a lot of money during the next 18 years. Will also let my friends and family know that they would save a lot of money if they shopped elsewhere. Previously, I used to recommend the store to them.

Unable to return brand new things I had purchased from the store. Dissappointed that I didn't get my money back.

I tried to return an extra car seat base that the sales associate told me I HAD TO register for because I was going to need it...and I NEVER used it. It is BRAND NEW in the box. I brought it back and was told that as long as it is on the registry I can return it. Just to find out that the registry expires off of the site in 3 months! My son is 4 months old!!! Im stuck with this stupid thing!

I feel taken advantage of. I undetstand that there is a lot of people out there that take advantage of stores and make faulty returns, but this policy does nothing but hurt good people. Its not like we want our money back! We just want a store credit. When you have a baby there is a TON of stuff you never end up using, and a ton of stuff you dont get. The money will get spent in the store regaurdless. I think this is a terrible policy and a sure way take advantage of unexpecting NEW mothers. I am sure they are not telling people about this policy when they are registering.

On September 14, 2008 I went to register at Babies R Us, I was so excited this is our first child and we need a lot. I registered for a ton of things. When I went home I researched some of the items I had registered for on Consumer Reports and changed my mind regarding which product I wanted to register for and I also thought we went a little wild in the excitement so I wanted to delete a lot of things.

So I called the 888-babyrus # to see if I made the changes on line would the changes also reflect at the stores, she assured me they would. So I went on line and deleted and changed about 100 items. Never giving a second thought too it. Well my shower was this past Sunday Oct 26, 2008. I received tons of duplicate items and tones of items I had deleted off my registry.

Everyone started talking about how many duplicates I received saying they purchased off the registry. My sister printed the registry at the store the day before my shower and NONE of the changes I made on line took affect at the store and half the items I received we not even taken off the registry (even thought the receipt showed my registry number)

I called the customer service number on Sunday and they said they would have their Corporate Office Contact me. As of today Wednesday I had not heard back from them, so I called again. I was passed around from department to department, hung up on and everyone kept telling me they could not help me I had to speak with another department. I was then left on hold for a hour and hung up on again.

I spent a total of 1 hour 30 minutes and no one has helped me or fixed my registry at the stores. I had to update the on line registry again to reflect the items I have received. Now I have to exchange a ton of things and I am stuck with items I dont have receipts for. My shower was ruined and I can never get that day back.

i am becoming increasingly annoyed with BRU. i went to the johnson city, ny store today to purchase an outfit off of my friends registry. no one had purchased any clothing for her little one yet, so i wanted to make sure i did. i waited for what seemed like an eternity for a printout of her registry. i finally had to flag down an associate myself to get it, as nobody was behind the desk. keep in mind there wasn't but a few customers in the entire store. once i got to the apparel section, i had a very sweet girl trying to assist me in finding the sku #'s. they are almost impossible to find without reading every single tag on every single item of clothing.

she couldn't find a thing, but she did try. i then stumbled around myself a bit trying to find something when my 13 month old started pitching a fit. still no outfit off the registry. then i overhear the sales girl telling what came to be the apparel manager how she couldn't find anything for me. the manager did not come & try to assist me at all, i almost walked out the door with nothing then i realzed the cost of gas to get back & forth from there & i really didn't want to leave without an outfit for my friends shower. the guy at the register was really nice & understanding & called the manager to try to assist me with finding something, when who appeared but the same woman that was intent on ignoring me & sending me out the door with nothing rather than help me find what i was looking for. she was less than friendly & it took her all of 5 seconds to find every single item that was on the list.

45 minutes later, i had one lousy outfit & a pocket full of raw nerves. i have also had problems with this particular store before trying to exchange things from my own baby shower. they are not accomodating at all. i feel like they need better customer service within the company & management. i found the cherry hill nj store to be great about returns without receipts, though, so kudos for them!!! i love the items BRU carries, but i think there are other places that are much more enjoyable to shop.

WOW THANKS SO MUCH BABIES R US!! Us pregnant ladies give you so much money and this is how you reward us is to have some crazy 3 month return policy. I think this is CRAP considering that you recommend SOOOOO many items to us that we won't be able to use until the child is at least 3+ months. This was my first baby and I can promise you that I will NEVER register at BRU ever again!!

I am stuck with a buggy cover that I will never use so I will probably put on ebay. BRU lost a GREAT customer and you know had they given me the store credit I was probably going to spend that plus a good bit because I was planning on clothes shopping for Fall clothes since I had none for my child. But I walked right out with my buggy cover and went straight to Macys, Babys Room and Target instead!! In this type of economy it is sad to see a store have such a harsh policy. I could have understood had I not had the stupid receipt, but oh well their loss!!!

I received a convertible car seat as a gift for my son. After opening it, looking at it, and reading the manual, my husband and I decided we did not like this car seat and wanted to do a return/exchange. Since we had the receipt, and were returning w/in the 90 day policy, we assumed this would be a simple transaction.

The gentleman at the return desk (who turns out not to be a gentleman at all)was the manager on duty. Being the manager, we thought this process would be even easier. Unfortunaly, we were treated with disrespect and embarrassed in front of a lot of staff and customers. From the get go this man was rude, and I think that he was dealing with work related frustration prior to us entering the store because he was constantly calling for 'cashier backup' and his appearance seemed flustered. He didn't even greet us when we approached the desk for the return.

Immediately after opening the car seat box he told me he was UNWILLING to honor my return/exchange. Apparently, my box was missing a registration card, which is REQUIRED for a return or exchange. Keep in mind that everything else was in original packaging, completely unused, and in perfect condition. Despite the fact that it does not indicate that the registration card is required for return/exhange ANYWHERE on the receipt or website, there was no registration card in the box at the time of purchase. The manager, David Gomez, was non understanding, unhelpful, and rude. I had explained to him that I was sold this item w/o a registration card, so I should be able to return it w/o one. He said absolutely not and made me leave the store.

Feeling completely frustrated with the customer service and so-called return policy, I checked out the Evenflo website to see if they had a registration card I could print out. They did not, but they didn't require a mail in registration card either...you can simply fill out the registration right there on their website and submit...w/o a stupid mail in form.

Needless to say, my husband and I will never shop at Babies R Us again. We have always known they have an awful return policy, but we had no idea their customer service was comparable, especially with management. Maybe Babies R Us should make their employees take classes in customer service and have them learn how to process an exchange.

So far I have not yet been able to return the car seat. I have filed complaints wherever possible though.

I tried to order furniture for my baby's nursery online, since I live over an hour from all of the Babies R Us locations. I was only able to order some of it online. So my husband and I drove over an hour to a store to order the rest. Meanwhile, I got an email that part of my online order was cancelled. Not backordered, but cancelled becuase they had run out and didn't know when they'd get more.

Why would they let me place an order for something they didn't have in stock? then we went to the store in Newark to order that piece plus the remaining items. We got there 15 minutes after the store opened, and there were two trainees running the furniture dept.

They were very nice and tried their best, but didn't really know what to do with us. It took us over an hour to place the orders because they had to keep calling their manager (JR) for help. he was too busy just to come out and show them how to do it. One of the pieces was not in sotck- amazing- but they thoguth another store might have it. (which after calling around, they don't). So we ordered what we could and went up to pay. There three people working at check out, all of whom also must be new because they kept having to call JR the manager for help, and once again, he helped them over the phone, but did not come out, so it took even longer.

I checked my email this morning, and another piece that I had ordered online had been cancelled. I decided I had had enough. I called the online store to cancel the rest of my items. They said all was cancelled except for the ottoman for the chair that no one seems to have in stock since it was supposed to be delivered today. So I am stuck with an ottoman for a chair that doesn't seem to exist anywhere.

Of course, the online store couldn't help me cancel my instore order, so I called the store. Amazingly, I got the infamous JR on the phone. He was actually quite cordial. Until he said he would cancel my order but I would still be charged a 20% restocking fee. You know and I know that they haven't lifted a finger to get those items off of the shelf yet, since it's only been two days. As calmly as I could, I told him that was unacceptable and outlined for him what a horrendous experience I had had and that if I could cancel my whole registry, I would. But it's too late since invites to my shower included where we were registered. JR was very apologetic and said he would see what he could do. He would give me a call back in 15 minutes. That was four hours ago and no call back.

Now I have to fidn another place that can ship me my furniture quickly so that it gets here and we can put it together before the baby gets here. I'm disgusted by the amount of disorganized, unknowledgeable people I spoke to duringthis mess.

I will probably have to pay the 20% restocking fee and stil lhave to pay full price and shipping from a different furniture company.

On October 1st, we bought a breast pump from Babies R Us in Commack NY for $199.99. A few days later, we noticed [their] website had the same item on sale for $119.99. We brought the print out of the promo price and brought it to the manager in the Commack store.

He refused to give us a price match from [their] own corporate website. He said we weren't entitled to the promotional price because we didn't purchase it at the time of the promotion. I have never heard of a store not price matching their own prices. The online ad did not state it was an online sale only.

treated very unfairly by store. Would not issue store credit for difference.

I bought a baby matress from them in April 08 for my son. When I got the package home, there was a big mealworm inside the outer package. I figured I'd just throw it away, not knowing the consequence behid it all. A week later when I changed my sons bedding, there was another mealworm beneath the fitted sheet. So I called the store that I bought it from, spoke with a manager and took it back.

I purchased another giving them the benifit of the doubt that this was a random thing. They refered me to the risk management dept. which I spoke to a woman named Cathlene. She dismissed the matter with Babys R Us and immediateley told me that they are not at fault and that I would have to take it up with the manufacturers of the product which is Kolcraft. I have been constantly trying to contact someone from the Kolcraft company because noone ever contacted me even after numerous attempts and messages left with a woman named Debbie from Kolcraft.

My son has exzema, in which the mealworm infestation caused him to itch and scratch even more from the irritation from the worms, even though they dont bite. He also could not sleep in his room due to the infestation. The worms also began appearing in my bathroom and around the house slowly because they multiply at an enormous rate.

I did research on the mechanism of them because I wanted to get rid of them, so the end result was transfering all of my sons personals into my room and closing his door, although they already had began to migrate by the time I figured the problem out. I had to spend approx. $300 to exterminate for the year because to exterminate for 3months min., which was recommended by the extermination company was about the same price. My son also had to sleep in my bedroom due to this problem.

I purchased a 3 in 1 Activity Walker (red car) from Babies-R-Us. Within a few weeks of purchasing it I noticed silver on my sons (@ 6 months old) fingers. I looked around and noticed that one of the mirrors had the silver rubbing off of it. All he had to do was swipe his fingers across the mirror and it rubbed off. The mirror quickley got to the point where you could see completely though it.

I called COmbi International and was quickley transfered to a supervisor (Dustin). He apologized and said he didn't know what material the silver was made out of but that he would find out and asked that I email him pictures and my contact info. I advised that it would be the following day before I could email because I was already at work at the walker was at home since we are not using it until we find out what is in this product that has know been on my infants hands and in his mouth.

The next day I emailed him, this was on Tuesday September 16 2008. I tried calling him on Wednesday and left him a message on his voicemail. He never responded. I called back on Friday and left him another message stating that he had until the end of the day to contact me. Within about 1 hour he called my Husband and told him he had forwarded the information and would get back with us by Monday.

It is now Monday at 4:51 central time and I called Dustin about 10 minutes ago and they are closed. I couldn't leave a voicemail because I don't have his ext#. So a week later I am left with an $89 walker that I am afraid to put my son in because I have no clue what is coming off of it and Combi doesn't seem real concerned. I guess when it isn't your child it doesn't matter! You would think with all the issues there have been with toys in the last few years that they would take care of this a little better.

I bought the warranty because I was told it would protect against everything including normal wear and tear. I tried to submit the claim and was told right off the bat that I would need to pay for shipping and that this could take up to a month before the claim would even be processed, and that it would probably not be covered.

So now not only am I out the 24.99 for the price of the plan, I am out the 269.99 breast pump that doesn't work AND the 30 it cost to ship the breast pump back. I am so outraged. The people at Babies R Us need to be better informed about the product their selling, or stop selling it. They are completely falsifying the program and I am outraged and completely dissapointed.

I work for Babies R Us and I don't ever mention the Buyer Protection Plan because first I read the fine print and if you do research on the interenet I'll challedge anyone to find a site that recoomends Extended warranties of Bauyer Protection Plans or whatever you call it, unless it's a warranty underwriter site then they're great, I wan't mislead my customers and now since we're not selling enough of these ripoff plans they set a quota fro us and if we don't sell so many a week it's counseling and termination.

I still refused to sell them- so be it This is how greed has taken over in this country because these plans are pure profit for babies R us at little or no expense same goes for there instant crefit offers of 10% of your purchase if approved for a BRU Credit card what they don't tell you is if you have a balance at the end of your interest free period your in default and all that 6 months sfree interest period egts tacted on to your balance at a default rate.

BEWARE of both BPP's & Instant Credit. When I bring this info up to Supervsion the attitdue is well these things are not going away so you better sell them. Conclusion ... Toys R us Corp is so greedy it condones us misrepresenting the beneift of these plans to the customer. I ask them where has integrity ethics,and honesty gone to...they don't care just better sell the things.

Sleepless nights and anger that I'm expected to lie to the customer or my jobs is at stake. Now duely noted the Quota at our store is not stated in the official company policy or that we must sell them and most all other BRU store are doing what whats required of our district. Just how they get away from not following the Official company policy is beyond me.

I just had a baby boy 2 months ago and received several gifts from babies r us. This is my second child so i didnt have a registry. A lot of the clothing I recieved came in size newborn and my boy outgrew it all very quickly. I brought approx 10 outfits to Babies R Us with BRU tags on on the original hangers and tried to exchange them for bigger sizes. I either didnt get a gift receipt or didnt keep them all and don't have a registry since this is my second child. I was told due to a new policy I could NOT exchange the clothing. Again ALL of the clothing had Babies R Us tags on it, were current items in the store and we brand new, not worn, not washed etc.

I asked her what I should do with the clothing since they obviously were of no use to me and since they wouldnt exchange them. It was a rhetorical question and just a way for me to express my frustration. The clerk told me to donate them to charity and smirked. I don't need some clerk at babies r us telling me to donate hundreds of dollars of brand new clothing to charity that was intended as a gift to my son. I find the exchange policy to be completely unacceptable and the handling of my situation equally as disgusting.

My daughter went into the store and signed up for coupons and was told she would receive them online in about 3 or 4 weeks. It has been 3 months and she has been back te third time and explained her situation and was told she could sign up again. We have signed up three times and still not received any coupons. The sales lady is the one that told us we could get coupons. She has picked out her baby furniture which will be 3,000.00. I would appreciate it if you could help us out in the matter. Thanks.

On June 18th I ordered and paid for a gift card (personalized with a picture)for a $100 gift card on babiesrus.com. I had this directly sent from the website to my cousin 1500 miles away. At the end of July my cousin made me aware that they went to a Babies R Us store and was told the card had a zero balance. I called Babies R Us on July 27 and reported the situation. I was told that the card had been used to make an online purchase on July 15 and they would be opening a fraud investigation.

To date I have not heard anything from them and have called once to be told to give it more time. I called my credit card and also reported the problem and to dispute the charge. They are doing their own investigation and told me I will not be responsible for the charge until there is resolution. Judging from all I have read on the internet, this is a common problem with Babies R Us.

Possible loss of $100 and embarassment of sending a gift to someone and have to go through all this hassle.

On June 27, 08 I received an email notice from Babies R Us that my Jardine Crib model# BC-110C had been recalled. On June 27, 2008, I went to the jardinecribrecall site to submit my information to receive my recall package. Two weeks later I still had not received the package in the mail, so I called the 800 # and spoke to a represent who said that my package had just been sent out that day by UPS 3 day service.

I called again today and they have no information as to why I have not received the recall package. It has been 3 weeks since I submitted my original crib recall info and still don't have a safe crib for my 3 month old son to sleep in. Apparently, they are sending out another package today, July 17th, and will receive it it 2 business days.

I feel that this recall is being handled terribly. Once I receive the recall package I have to disassemble the crib, leaving me without a crib for my son to sleep in, and send back a few of the parts before they will send me out a voucher to buy a new crib. I have also contacted Babies R Us about this situation and they have told me that there is nothing they can do to help me with the recall, but that I can come in and purchase a new crib from them, and they will refund me for the amount of the voucher.

I've have read a lot of peoples reviews about this crib recall, and a lot of people are receiving a voucher for less than they paid for their crib. I can't purchase a crib ahead of time from Babies R Us not knowing if Jardine will give me enough money to purchase a comparable crib. Please look into this recall for me. I feel that it is being handled carelessly by Jardine, and that Babies R Us is not looking out for the best interest of their customers.

I ordered a Graco Snug Rider from Babiesrus.com for $59.99 plus tax & shipping totaling $74.94 on June 7. I entered name, address and chose American Express with my Amex card # for payment. There is a Bill Me Later button on the webpage which I thought was somehow associated with my American Express payment so I clicked the option. It turns out that Bill Me Later set up a new account for me by siphoning off the transaction instead of allowing the order to be charged to my Amex card.

There was no explanation on the webpage to advise me that I was opening an account with Bill Me Later. There was no opportunity to refuse the option and return to charging the transaction to Amex. I received a billing statement from Bill Me Later a few days later with the new account number and their Terms & Conditions. This is when I realized that my transaction did not go to Amex as intended. Bill Me Later and other enterprises like this should not be allowed to operate in this surreptitious manner. Babiesrus/Toysrus refused to void the transaction and allow me to charge it to my Amex card. Amex was not able to assist as they never received the transaction.

The vendor is allowing a credit company to siphon off transactions without full knowledge of the consumer.

I bought a toy for my daughter and the price on the shelf clearly stated in was $10.99 but when I went to pay for the item Jennifer told me it was $11.99 so I walked her to the shelf to show they had it advertised for less. She agreed when she saw the sign but said it was not their fault an employee did not change the price and she had to charge me $11.99 because she had to go by what the computer stated because corporate loaded their prices. She also stated and I quote this is not Publix and we don't guarantee our prices like them...I should know I used to work there! I could not believe my ears. Publix is an outstanding company and they should strive to be more like them.

That night I told my husband about my experience because this had been the last of many I would deal with this from them. We decided to return the toy and never shop there again. I have spent at least $3,000 in the past two years at this store and plan on never returning!

I will never shop there again and felt verbally harassed every time I have been in there over the past six months!

Tried to return an expensive on line gift purchased for new baby and was told couldn't return to store for store credit and if I returned to Babies r Us On Line business unit the sender of gift not receiver gets the credit. How ridiculous I will not shop at Babies r Us again

Currently stuck with a $150 gift that I don't need.

My wife and I received a $200 gift card from family as a gift for the birth of our daughter. Surprised to say when we tried to purchase a few necessities with the gift card at a local babies-r-us, we were told that there was a $0 balance on the card. We ended up having to go through this awkward ...you need to pay for this some other way... moment at the store. Needles to say I was very disappointed and am astonished at the absolute ignorance, arrogance and carelessness that babies-r-us has shown me and my family through this whole ordeal. It would appear (at least this is what we are being told) that all on-line gift card purchases have been compromised and are being used fraudulently. It would also appear however that the internal workings of the company are less than functional given that we have been getting the run-around for several days ... first one department must work with us, then another. Now corporate is telling us that the case number that we have been given is no good and a new case will need to be created, and on and on it goes. Now we are being told that it will be many weeks before this will be resolved.

I am concerned that my family's identity is at risk given that I have been told that all online cards have been hacked and are being fraudulently used (what other information has been compromised?). I am concerned that such a large company with an apparently successful business model cannot handle doing business in the world of e-commerce. It is apparent to me that this is not isolated, and not a new thing, I have seen other posts that this has happened to others over the past several months (even a year ago). The consequences of a company mishandling personal information or at least not acting to prevent further compromise pose a far greater threat to an individual than the initial loss of a gift card.

I purchased two (2) summer outfits for my grand-daughter four months prior to her birth. She was born in early winter and was a larger baby than average, therefore, outgrew the sizes that I purchased. I tried to return those two outfits and was told that because it was beyond return date, I could only get the lowest price that the outfits sold for. I paid $5.60 for each outfit. I was told that the lowest price for each outfit was $1.40 for a total of $2.80 vs $11.20. The tags were attached and I had my receipt. The least I should have been offered was store credit for the amount I spent.

I relayed my story to my daughter-in-law and she had a similar experience when needing to return clothing. The sales associate turned to the store manager and asked, Do you feel like being nice today and accept this return? The manager told my daughter-in-law that Wal-Mart carried the same item and that she can return it to them because, "They'll take back anything." My daughter-in-law looked at the store manager and told her that she would not do such a thing because it was dishonest and walked away disgusted.

In another instance, I purchased two (2) fleece pajamas in two different sizes - buy 1 get 1 50% off. Once again, I had to return one because it was too small and was charged full price because the sale had ended. That was not fair. I was doing an even exchange - same item, same color, different size. There was no difference in price because of size. These instances are negative experiences. My grand-daughters are 2-1/2 yrs & 4 months old and there would have been great potential for future purchases, not only for my grandchildren, but for friends, other family members, and anyone else thinking of shopping at Babies R Us. That is a true shame. Word of mouth speaks volumes.

The consequences of my negative experiences and that of my daughter-in-law's will result in us choosing not to shop at Babies R Us in the future and to warn others of our experiences. Sharing negative experiences by word of mouth is costly to a business. There are other stores in my city that carry baby items where we also shop. In this day of on-line shopping, one is also not restricted to purchases at a local baby specialty store. There are many more choices available on line.

My 94-year-old grandmother who struggles to make ends meet, generously purchased my husband and me a $400 gift card for the arrival of our first born. I shopped for an hour at the store getting all the things we needed for the baby, and at the counter was informed that I had a balance of $0.00. They called on the card and said I had made a purchase three days prior. I had never used this card! The customer service department said this kind of fraud happens all the time and put me on the phone with his supervisor. She told me that they'd research the charges and get back to me in 3 days.

After reading the several complaints listed on this site, I am sure not to expect compensation. Never shop at Babies R Us. They care nothing about the customer; and I agree--it sounds like an inside job. This company needs to take responsibility for their actions!

Out $400.

On Monday March 17, 2008 at approximately 7:30pm, I went to return a box of diapers for my daughter because they were too small. The box contains one hundred and ninety two diapers in three packs of sixty four. My first incident was when the young lady working the customer service desk told me that the diapers on the inside were not 1-2 but newborn. She just looked at them she didn't even check the size on the diaper. This was embarrassing since she did it in front of other customers. I said to her, look at the diaper it says one two on it.

Then we went over to the next associate who told me that the diapers are missing a pack. I then informed him that the space is there intentionally and that the pack even shows you three. So he then called his supervisor Nicole over and she asked him what happened. He tells her oh it's only three in here and there is supposed to be four. She then told me that it was missing one. I asked her why are they giving me a hard time? She yelled at me, "He is not giving you a hard time, it's his job." I told her, no, this is the second time you have second guessed me today, what is the big deal? Then she tells me I am going to involve myself in this when you are wrong. I said I wish you would just be quiet and just listen, the first time the lady told me switched the diapers to newborn when it says one two on the box as well as on the diaper. Now you're accusing me of taking a pack of diapers out of here. Look at the box it shows three. Then she tells me she will not serve me nor am I getting my money back. I told her yes you will serve me and I will get my money back, and I will no longer shop here. She told me She did not care. My significant other told her to talk to me in that manner out of her uniform. She goes are threatening me, he says does it sound like a threat and she said yeah and she was going to call the police and asked him to leave.

I suffered public humiliation.

I purchased a $100 gift card from the BabiesRUs website and had it express mailed directly to the recipient. However, when she tried to use the card, the cashier informed her that the card had a zero balance and that someone had already used it on March 6th (4 days prior). The cashier was rude and informed her that there was nothing she could do. I called their customer service department the very next day. They issued a credit to my bank card for the shipping cost ($11.22) and said that they would refer the matter to their Loss and Prevention program. I was informed that someone would contact me within 72 hours, and that they would try to have the gift card replaced, but I never heard from anyone.

Why would I want another gift card, when obviously their own employees are stealing the numbers and waiting for the cards to be activated? I also sent an email message to the corporate office (via their web site) and requested a refund for $100. If a refund is not issued, I will dispute the charge through my bank. So far, BabiesRUs has been unresponsive. They're aware of the problem, but yet they continue to sell gift cards on-line to consumers.

My friend was embarrassed by the situation and was treated rudely by the cashier. She needed the gift card to buy formula and diapers. I'm outraged that I spent $100 on a gift card that could not be used. I'm outraged at the blatant disregard they have for their customers.

Went to Babyies R Us on two different occasions to buy a glider chair and footrest for my wife to use while she is nursing. On both occasions there were several very nice gliders on display, and I selected one model to buy. Then the sales representative told me that that particular model was not in stock at the store or at the warehouse in Maryland, and it would take a month to get it as far as the warehouse. I would then pick another, and would get the same story for that one. I then offered to buy the one on floor display and was told that they wouldn't do that. The only chairs actually available were marked Clearance and were clearly of lower quality.

Normally I would chalk this up to bad luck; but in both cases, none of the chairs on display were in stock, and all of the good versions were unavailable for long periods of time. I asked the manager why they had these on display at all if they were not in stock and could not be obtained anytime soon--and was met with silence. I used to work in retail at one point, and I believe I recognize the old Bait and Switch where good items are displayed but only lesser models - which give a higher percentage profit - are actually available. Babies R Us is out the $600 I had planned to spend on the chair and lost a lot of goodwill from me. The managers were unfriendly and unhelpful and very different from the customer service experience I have had at other firms..

Didn't buy the chair and lost a lot of trust in the Babies R Us chain.

I purchased a $100.00 gift card for my niece on 12/12/07. It was mailed to my home and I then mailed to her in NC. Her and her husband went to buy baby furniture on 1/12/08 and when they checked out, they found out there was nothing on the card. They called me and I called Babies R Us and I was told that they need to check the balance again in a week. One week later, no money was on the card. I called BRU on 1/17/08, they told me they would electronically revalue the card, that it would take 5-7 days. Ten days later, still no money on the card.

I called on 2/1/08, was told they would send a new card. I received the card on 2/8/08, I called to check the balance, no balance. I called customer service and they said that the card was used on 1/21/08 for an online purchase. How could it be used if I did not have it until 2/8/08? They told me that the loss department would contact me in 2-3 days. Still have not heard from them, no surprise there!! And to make matters worse, I asked for a credit on my credit card and I would simply mail my niece a check (I know that would be worth $100.00) and was informed that they cannot give a credit for a gift card. I have disputed the charge with Discover, they did credit my card with $102.00 temporarily and will know if that will stand within 3-4 weeks. Hopefully Discover can do what Babies R Us will not do, give a refund for a useless gift card that cost me very hard-earned money. Never, ever buy a Babies R Us gift card unless you want to throw money away and deal with lousy customer service.

We bought a gift card for my sister's babyshower and when she went to use it the other day, they were told the balance was $0.00. Apparently the gift had been redeemed before my sister received it in the mail. She called the company to report fraud and ask for a refund, but was told the money was spent and there was nothing that could be done.

Obviously the card was not spent at the address it was sent to, yet the company kept my mom on the phone all day yesterday, giving her the run-around, and they still have not done anything to refund our money. Not only are we out $120.00, but most importantly, my sister and brother-in-law are unable to purchase things that they really need for their new baby.

Babies R Us shipped a gift that I ordered online to another state, unknown address. I called their customer service within 24 hours to alert them to their mistake. They told me they could not cancel the order, and they would not credit the order. When it was delivered to the wrong address a week later, they told me too bad. If that person sent it back, then they would resend with all shipping costs incurred, charged to me. Otherwise, I am out of luck. They will not re-send the product to a known address, and they will not credit the charges. The customer service rep was very condescending and told me how all of this was my fault. She expressed NO apologies or remorse for the inconvenience. I think she was thrilled to inform me that I had just $50.00 loss, and there was nothing I could do about it. She told me to do what I had to do.

No product. No refund. Loss of $50.00.

The store is always under stocked and the product's packaging is either opened and reclosed very sloppily or is broken and very dirty. The customer service is awful. In one incident I asked for service in helping me get a baby walker down from a high shelf and the guy made me wait five minutes while he sat at the customer service desk joking and talking to his co-workers and then he tried to push it on to another co-worker which refused to help me!

The latest incident which was this week, I needed baby diapers and the shelf was empty (no surprise there) so I asked an employee there if they had anymore and he said no. As I was walking away another customer told me they had a whole stack in the back and that he just went in to get it since the double doors were opened. I went to the back to look since I was not sure if I should be in there but there were other customers in there already. So I went in and took a box of Huggies, as I was walking out an employee told me that I could not be backed there. I said okay, can I have this box of diapers. He shouted at me NO, GET OUT.

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I placed order with fast shipping charges, but they shipped ground. When I called and wrote letters, all was ignored by stating the internet site is a separate business and they will do nothing for me on refunding me the difference.

On Monday April 16, 2007 I ordered almost $500.00 worth of items from the on-line registry for my niece's SURPRISE baby shower. After filling out the requisite shipping information my order was completed and a confirmation was sent to my e-mail address. The new feature added to Babies R Us' website choose to automatically ship to the registrant and seems to be a hasty and irresponsible programming glitch. This is a binding decision which cannot be rectified.

Not only was I unable to change the shipping address (a decision made by a computer program at the Babies R Us website) I was also unable to cancel my order and begin again in an effort to rectify this problem. Immediately upon reciept of order confirmation, I called the 1-800 number asscoiated with the website. The woman I spoke with informed me that the address would immediately be changed and we had nothing to worry about. This was Monday. On Saturday morning I recieved a phone call from my sister-in-law stating that four big packages had arrived at my nieces house.

Received a gift of a coat and hat for our little girl that will not fit her until the middle of the summer (we live in GA). Needless to say we wanted to return it for credit. You can return it, but they will only credit the credit card that the gift was bought on. This was a gift from one of my clients and I don't want them to think that we didn't like it. So we can't return it. They won't give us store credit. So we are out of luck. They don't care. They are too big. I took our registry off of thier website and will not be buying anything from them again. They have lost a customer and so has Toys R Us for the future.

I purchased a carseat online for 99.99 that came with a stroller if you spent $100.00. The block that I submitted showed the stroller with the car seat in my cart, my total was $120.99. However, I was not sent the stroller. When I called the 1-888 number a guy answered and told me they would send the stroller if I paid additional s/h. I said no, and asked for a manager. Then Trudy got on the phone and refused to do anything. When I requested a manager, she refused. She finally gave me the address above and became smart alecky about I did not spend $100.00. I beg her pardon, it was over $120.00 and the problem is that the site showed the stroller going in the cart with the $99.99 carseat. That is very misleading.

I am currently pregnant and registered at Babies R Us for my baby showers that were being given for me. In the process of this - I received most all items that I had registered for. However, I received two of the Cortina Travel Systems that I registered for (these are the stroller and car seat combinations). Anyhow, this item is a high dollar item around $300.00. Long story short, I was given the gift receipts to return any duplicate items which I presented to this store location. I was extremly frustrated when they gave me a store credit for the total amount over $300.00 when I already received everything I needed.

I asked to speak to a manager after I was told basically that it was to bad - and he told me that was the way it was. However, when you read the back of the recipt it states that when you have a receipt they will give you the the following. Cash for cash, check after 7 days for cash, Debit Card for cash, Credit card merchandise credit. This is fine but they stated that they have no way of knowing how it was paid for therefore they could only give store credit.

Bought Enfamil Lipil Formula there and had a manufacturer coupon. The coupon was one of those that printed out from Shoprite but you do not have to redeem it only at shoprite. It stated manufacturer right on it with a picture of Enfamil and all that jazz. The cashier will not honor it, she said it can only be use at Shoprite. She would not even scan to see if it will take. The manager came over, his name was Sheldon. Immediately, she said I could not use it. He also did not scan the coupon. I completed the transaction and bought it anyway. When the transaction was completed and nothing was in the computer, he tries to scan the coupon and of course, it will not work.

I received an email on 26 Dec from Babies R Us that was an electronic version of their catalog. It included a link to a $5 discount coupon. When I attempted to use the coupon today, I was told by Andrew (Assistant Manager) that they would not honor the coupon because it was a copy. When I pushed for his non-compliance in writing, he gave me their management letter that said that certain coupons were fraudalent and not to be honored.

They are offering a $10 discount on items over $30. When you place the order you're suppose to click on the Google icon and that will direct you to the Google website to received the $10 discount. Guess what? No Google icon. I called a rep at BRU and they said well we see it and I replied well I don't and I've tried it on two computers (work & home). I asked to speak to a supervisor and she gave me the same response so I asked her to place the order for me and she said she couldn't.

I registered at Babies R Us only four weeks ago. I was given two showers since then, one on Sunday and one today. Several people told me that they tried getting different things that I registered for and had a horrible time. It's not as though I registered three months ago and things went out of stock. Things have been popping up online as available and unavailable constantly. One person had to go to three different stores for my high chair. It was not available at any of the stores. Then she went online, ordered it, received a confirmation and then received an email saying that it was unavailable.

She happened to eventually get it at Toys R Us. Then I received duplicate items that were ordered through the registry! The reason people order off of a registry is to avoid duplicates. Babies R Us shipped the item to me with the papers and I still got another one! Then, I went to get the matching accessories for my bedding which someone purchased on Saturday, only to be told by someone who was obviously otherwise occupied, that the line had been discontinued a long time ago. I explained that the person only purchased it a few days before, and he said well it was discontinued a long time ago. That was that.