Wal-Mart Tire Centers

Felicia of Richmond , VA July 27, 2009

To whom it may concern, On January 12, 2008 I purchased a set of 4 Uniroyal tires P195/60R15 Tires from Walmart. On July 18, 2009 I took my car in for a routine oil change at Merchant Tire Service and had them balance my tires. Well they informed me that the tires were spliting. I then contacted Walmart where I had the the tires put on at and spoke with a Derick Daye, he then looked and the tires and stated they are defective so I had to purchase another set of tire. The Uniroyal tires that were on my car were not even 2 years old and the cost for that was 352.00. Since those tires were defective I had to purchase another set of tires for my car which cost me another 265.00 in which I no choice because I needed a new set of tires. So I would like to know who I need to speak with in order to get some type of compensation because I had to buy new tires before it was time to the a defection in the tires I purchased. You can reach me at the numbers above. Thank you

terry of cable, OH July 20, 2009

On 7/17/09 I Found myself in need of new tires for my horse trailer. Wew hd a family trip which was dependent apon getting these tires replaced. I checked all over town for stock on these trailer tires and found them only at walmart. This is where the problems realy began. Even though they had a very modern and not busy sesrvice area to do this work, They refused to dismount from my vehicle or to remount on my vehicle the 500 set of tires I was buying. The only way they would mount my tires was If I took them off in the parking lot (in the sun) and brought them in to the still empty service area and wheel them back out and remount myself. I happen to battling Parkinson's desease and really struggle with this type of labor at this point in my life but even if I were healthy there is still no call for this type of service. They mentioned something about liabilty issues. I even showed the mgr. how by using a block designed for this purpose, You don't even need to jack to change tires. I cannot understand why You would want to be in the tire businness and build a sevice area and not want to utilize it.

Danieielle of Auburn, ME June 17, 2009

I went to Walmart back in December to have my studded snow tires put on my car, told the tech that i wanted my all weather tires back. He said it would be a couple of hours before they got it done.So since i live 1/4 of a mile away i went home. Walmart called when my car was ready and my boyfriend went to pick it up upon him coming back i asked if he had my all weather tires and he said in the trunk i knew all 4 tires would not fit in the trunk so i called walmart they said they had made a mistake and to come right back and they would give me my tires.

My boyfriend got the tires and put them in the shed. All was fine until April 15 rolled around and he took the tires out of the shed and went back to walmart to have the studs off and all weathers back on. Surprise surprise the tires i got back from walmart were not my tires not even the proper rim size. When i called walmart i got the run around of course after speaking with several managers walmart determined that they had video survellence of the tech putting the proper tires in my trunk.

When i asked to see the video they told that it would be a breach of walmart security. I am a single mom with three kids going to school full time and working full time i cannot afford Walmarts screw up. I had bought my tires brand new the season before 125.00each Kuhmo tires.Thanks to walmart it is June 17 and i am driving a uninspected car because i cannot get a sticker with my studded snow tires on. I have filed a complaint with the local Better Business Bureau but as of yet Walmart has not responded. I spend alot of money in Walmart and am disappointed that they can steal from their customers.I could not go there and just take items i wanted and i feel that they have committed fraud by not returning my proper tires, i'm sure they thought i would just come by new tires from them in the spring. Wrong!

Martha of Westbrook, CT June 4, 2009

Driving a vehicle with 4 matching tires bought in 10/07, only 6000 miles on them. Driver my son, was on the highway going 60 MPH, heard a loud noise, thought his transmission fell out or something as drastic and as loud. Pulled off the exit, which was right there thank God, looked at car, tire had a 4-6" gaping ragged hole in sidewall. Rear tire, drivers side. He could have been injured fatally. Tire was obviously defective Jeep was towed to place of original purchase. Walmart in Waterford CT. They tested the thread on the other 3 tires and told my son they'd replace the blown tire as the thread on the others was fine.

I told m son we will not accept that as: 1. They'd all come from the same defective batch, and 2, Did not want mismatching tread on tires. Mind you, they felt the size of the tire was good for car at purchase, and then also today, the day one tire blew a gaping hole in sidewall. Son insisted, I also told him to speak to asst. manager Pat (or Cat?), who told me she'd look into recalls from that batch. They then agreed they'd replace all four. BUT, they said,(these were the same tech's who sold the tires and installed them on the jeep,) that the tires were too wide and rubbing on the bumper, That's why it blew. Rear tires don't turn so can't rub.

As I said before they wanted to put 3 matching (now incorrect size) just minutes earlier. So. I came, took pictures of the tire. 2 cameras to be safe. When we bought and had the tires installed at walmart they certainly didn't object to going from a 225 to a 235 as they said the wheel could handle that size. Now they're placing the blame on me for buying that size. They said it was fine. I'd like to add I'm afraid of these tires completely. If I had a choice I'd have chosen a different brand to be safe. They should pay for an alignment also.

One strange thing about this incident is that we were told the receipt for the four new tires will not be placed in the nationwide Walmart Database for warranty, and if he travels we must have the original with us to have coverage. Like they're possibly hiding this issue from Corporate.

LARRY of DESERT HOT SPRINGS, CA June 3, 2009

I had bought tires a month before from walmart Well we were going to my wifes doctors apt.When the left front tire blew out,throwing the vehicle across the double yellow lines and into on comeing traffic,somehow tru devine intervention we or someone else wasnt killed we i got the car back to the right shoulder and changed the tire...this wearing full body braces. I inspected the tire haveing worked for seversl years in the tire busniss in a real tire shop.Their was no road hazzard injury to the tire no holes it was not run low or flat,the piece of garbage simply can clean apart about two inches from the rim.

Whenwe got to walmart we wer informed that it would be a 3 hour wait because several employees had to be let go the week beforewhen it was finally done the clerk asked for 58 dollars at which point i became livid and asked why when he knew it was his products failiar that caused us to almost die that its walmart policy to never accept blame for the garbage they selland i have now paid 140 dollars for a tire that i have no idea when its going to kill my wife and children

Bobby of Bossier City, LA May 14, 2009

i arrived at 11 a.m. to get my tires rotated, was told it would be about 45 mins. before they got to it. that 45 mins came and went and in 2 hrs. i finally told the clerk i was leaving. the only reason i went there is my wife works close by at a major hostital, so it was convient for me to go there, but i bought my tires at another store and i will go back to that store, i will not use the wal-mart on Mansfield Rd.

chrystal of pleasantville, PA May 11, 2009

i bought 4 new tires. they quoted me wrong. well they fixed. i asked how much extra a warranty was for the tire and the lady told me it comes with a warranty and there was no option to purchase any other warranty. so i said ok if something happens to the tire i get a nail anything im covered she sais yes. a month later i took it back in and there was a nail in they said they refused to cover it and said i was not covered and i said the lady told me i was covered for if anything happened to the tire.

will the guy kept arguing and then he would not even give me my tire back. they kept it. he called me and my husband a liar refused to let me speak to the lady. said he would handle it and i never did get my tire back that i paid for. i will never go there again. thay are disrespectful they also refused to call me back. i even called corperate and got no call back

Patrick of echo, LA April 25, 2009

I purchased a tire from walmart and a couple of weeks later I brought the car by walmart for them to fix the leak around the rim. I parked my car in front of the garage bay as requested by the automotive mgr and advised that it would take approximately 30 minutes. I informed them that I marked the leaking locations where the front passenger side tire was leaking on the rim with small white paint dots. Approximately 40 minutes later I went back to the automotive deparment. My car was then parked in the parking lot near the automotive department. I asked the clerk if it was ready and he replied that they couldn't find a leak. I never walked around the car to check it before leaving. I got into my car and drove home. Upon arriving home, my wife noticed a large dent in my car in front of the passenger side front tire.

I contacted the assistant manager about the damage, he advised me to come back so that he may take pictures and fill out a report. I drove back to walmart and did fill out the report while he took pictures. It was shortly around 7 pm, the automotive department was closing. The technician that worked on my car came out while I was talking with the asst mgr. He walked to the front of my car and stated that the damage was there when I first arrived. I responed that he was wrong. The car could use a paint job but there was no body damage. I was alread aggravated about my car when the technician told me that I was a lying fat [expletive]. That really ticked me off. I gave him a few choice words in retaliation of his vulgarities. He then said that he would whip my [expletive]. I would have appreciated him trying.

The assistant manager never said anything until I told him that the individual making those remarks was the automotive technician that worked on my car. The assist. mgr. looked confused but never said anything to the technician. The assistant mgr and I went inside to pull up my service ticket, there was no damage noted on the service ticket upon arrival, which I knew there wouldn't be.

Well I eventually got in touch with claims management about the claim on my car. After two weeks of hanging in limbo, I finally got a decision that they could not see any negligence on walmart by using the video cameras. He advised me that the picture was very grainy and he could not see any detail. Mr. Horton with claims management advised me that I could not have a copy of the video unless I had it subpoena into court. So what it boils down to is that they can screw up anything you have and claim there is no video evidence you can go back on to validate your complaint. Oh by the way the tire still leaks around the rim. I will have it taken care of somewhere else.

Kandijo of Jonesville, MI April 16, 2009

Kandijo of Jonesville MI (04/16/09)
On April 3 2009 i brought in 2 rims on tires to have them put onto 2 new rims.They completed one and then started the other one and came out halfwaqy thru and said that they could not complete the work because there was a crack in my rim. This led me to look at the other one and see that there was chuncks of the rim missing and it was all dented up(ruined). So i asked to speak to the manager and he checked it out totally agreed that the damage was fresh.

So on April 6 2009 i brought in a estimate from 2 different car dealer ships for Angela bradford. she said because it was over 300 it had to go to CMI their claims department. That is when I had to deal with Bill. He was totally for it and thought it was lagit and then he took an interview and said he had to call angela. That is when the crap started the next morning he tells me that it is being denied becaus ethe rims are old and that the machine there cannot do that damage. i have 4 statents from 4 different REAL machanics that seen the rims and all 4 of them told me the same thing the kid that did the work didn't use the machine properly for aluminum alloy rims! To this Angela lady says all 4 of these certified machanics are wrong.

I told her on the phone that i was just going to speak with an attorny. she said well we can settle this in customer complaints for 300 and you can run with it because we are not responsible...now tell me something if they are not rsponsible then why when i said lawyer did she come out and say we'll pay 300. It's bull crap that i have to get some rims from a junk yard because they CANNOT TRAIN THEIR EMPLYOEES CORRECTLY!!!!! i am very dissatisfied with wal mart and I am taking ALL my business else where!

I still have to pay for the instalation of my tires and for the center caps that are 25 apiece and deal with rims that don't even match my front rims

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