Tires-Easy.com

Rosalind of Staten Island, NY June 23, 2009

I purchased 4 tires from this company. One of the tires started cracking. these tires are less than 6 months old. I went to an authorized an Pireli dealer and came to find out they sold me 3 tires that were manufactured in 2007 and one that was manufactured in 2004. The tire was dry rotted.

I have been trying to resolve this issue for over 3 months. I have been driving without a spare all of this time. I finally had to buy another tire because I could not resolve this with them I am still waiting for a replacement tire or my money back

Dat of Kitchener, OTHER January 30, 2008

While searching for deals on new tires, I came across a website called Tires-Easy.com. They had a Canadian website as well, called Tires-Easy.ca, which apparently was all owned and operated by a German company called, Delticom AG. On their site, I found a great deal on the tires I wanted and ordered them. I even got a confirmation e-mail that my order was processed and would be shipped soon, with all the prices, shipping, taxes, etc. stated on the e-mail. About 1 month later, I still didn't get my tires and was ready to call them to see what was going on, as all the links on their website didn't work. Around the same time, I got a phonecall from the US company saying there was a problem with my order. The computer made a mistake quoting me on the price of shipping.

My quote was 12.77 CAD, and the real shipping charges would be over 400. So he asked if I wanted to cancel my order. Well, since I already had a confirmation e-mail I stated they were obligated to fill my order, no matter what prices were quoted. About 2 weeks and several phonecalls later, the parent company still didn't want to fulfill their obligation. Against my wishes, they cancelled my order. Even the person whom I was talking to in the US office agreed with me that they had to fill my order, but the parent company in Germany refused.

I am extremely upset as to how this situation was handled. It seems like the Germans do not care about consumer rights in North America, although they are happy to open companies here and take our money. I feel like I have been taken advantage of as a consumer by a "bully" company. I want to take legal action against the parent company, but am not sure as to how to proceed. I still have all the e-mails they sent to me stored on my computer.

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