Tire Rack

Purchased a tire package from Tire Rack that was recommended based on the model of the car I own. You enter the make, model and year of the vehicle and website gives you tire and wheel options appropriate for the vehicle.

There is freeway construction going on locally, and when the car hits the bumps, the tires are hitting the car fender and taking pieces out of the tire. I spoke with a service representative at Tire Rack and their response was that even original equipment may hit the fender under extreme tire travel conditions. If Chevy put tires and wheels on their cars that hit the fenders when you hit a pot hole, imagine the amount of rubber that would be all over Detroit in the spring! I had the car at an authorized Tire Rack installer yesterday, their recommendation, the tires don't fit the car, call Tire Rack.

I had a problem on one out of four tires I just purchased. Cheryl helped us get a replacement tire quickly and hassle-free. Thanks for the outstanding service and we will buy from them again! Very happy with!

In the shortest possible way of reporting this, here is what happened. The tires I bought from Tire Rack were defective. I have my local Porsche/Audi dealer put this in writing as well as my local Dunlop dealer speak to Teresa ** over the phone and tell them this. After jumping through the first set of hoops, I paid for new tires and paid to ship the defective ones back to Tire Rack as Teresa ** promised to credit me the rubber left on the tires. The total credit was $320. The $320 was supposed to be credited back to me 5-7 days after the tires arrived. It has been over 1 month since my tires arrived back at Tire Rack. It has been over a month since Teresa ** has called or emailed me back. Please help!