Tire Kingdom

For a job of a couple hours to change the ball joints on my truck, the parts coast $80.00 with a wheel alignment for $79.99. I am charged for $600.00.

Got 2 new tires and front end alignment. Drove car approx 10,000 miles and tires are bald on outside. Called tire store 151 to see what they would do. They told me when the work was done in FL that I could take my car to an affiliate in another state. Well car is in NY and no store honors them. I called and told them I would bring my car back to FL for new tires. I was told because I bought one got one free it would still cost me 95 bucks plus install charge. They are 65000 mile tires. You certainly don't honor anything reasonable because 10000 miles I will still have to pay for the one I got for free because TK doesn't have that special anymore. Really. I had the car aligned also so the tires are not any good to me because 10000 miles is nothing. *** is customer no. Store 151 and Pat *** is my name. ***@yahoo.com is my email. It was put on my boyfriend's credit card. I think your policy stinks and so do the tires. I will never purchase anything from TK again or will tell on anyone who asks. This is really sad.

I went to tire kingdom for 4 wheel balance, Rotate tires, 4 wheel alignment, oil change w/ Filter .Upon receipt of my vehicle, I drove My vehicle 3 blocks and it pulled to left Lane. I then proceeded back to tire kingdom and reported it to the manager. He directed another employee name (tom) to correct the problem. I departed again and came back. The problem had not been Corrected. I asked the manager to ride with me and he did. And upon riding, he agreed to correct the problem.

When we got back, I walked around and seen that oil was coming from under the hood. I then open the hood and found that whoever change the oil fail to put back oil filler cap causing oil to blow out all over the engine compartment. I then got the employee that had done the work. He went to find the oil cap. Tom the manager came back and I informed him of that and he wapped oil up and went and got the oil cap. He Again tried to correct the problem and he drove the vehicle and said it must be A low tire. Upon checking the tires, the correct tire pressure was not the problem. After this, he replied that I should return On Monday, when they were not too busy and gave me a slip for a free oil change.

I came home, and Sunday morning, checked the oil and they had over filled the engine. It was half way up the dip stick 4 inches above the full marks. Then I inspected the tires and found that they never placed tire weights on inside of tire from their shop. I called the guy I last had balanced the tires and he came (mike), and he said that was the weights from his shop and he put them on the tires. Tire-kingdom did not put any new ones on the tires. Just pure neglect. I then called the manager and inform him Of the problem and he said I should drive back on Monday and he would get it corrected. I informed him that should he has a way wrecker or what I should do I was think of oil seals braking under pressure. I then informed him that maybe I should sign a warrant on the man that did this to my vehicle and think he should be given a lie detector test and charged with false report on work order, ie doing a job and it wasn't done and attempting to damage private property. I then notified the bank to stop payment, work not completed.

Purchased for four new tires for my 2010 Nissan Altima. In the process of changing tires, employee damaged 3 tire pressure sensors. Tire Kingdom refused to replace them. The sensors are on warranty, however said sensors were damaged by technician and therefore they were not will to replace. I had to purchase new sensors from dealer. Tire Kingdom does not have expertise, technology or staff to get new sensors to work . So I had to take care back to Nissan dealership to fix.

I took my car in for an oil change with coupon. They told me that I needed new brake pads and it would be done in an hour. The workers all looked like they were in high school. Three hundred twenty dollars and 3 hours later, late for work, I had to get a call my boss for a ride. The best part is that the next day, I noticed the lug nuts on the right front tire were sticking out. All 4 tires were loose and hanging on by a thread! I had driven all over town without the lug nuts tightened! So, taking a closer look at the brake pads, they still looked rusty. I don't believe that they were replaced.

I took my car in for an oil change and bought an oil treatment to be put in with the oil. When it was finished, I drove the car for about 20 miles before it started to sound horrible. I took it in to Midas and surprise, there was no oil in the car.

To make the long story short, there is no leak in the car and yet somehow all the oil leaked out of the car in that small amount of time. Amazing. So basically, the engine is ruined because of driving it with no oil in it.

What I believe happened is that they put in the oil treatment but then forgot or something to actually put in the oil. The car is ruined and TK claims department says, "Well we can't prove TK didn't put the oil in the car, so we can't prove it's TK fault." Even though their own report doesn't indicate any oil leak. So the question is where did all the oil go? TK answer's is, "It's not our job to answer your question, we need to prove TK didn't put the oil in the car." We will be moving on to a lawyer next, but seriously what a lowdown crooked company.

We are supposed to tell that your alignment is off 100% gross profit. We sell defective Chinese tires. Why do you people go there? Want good service? Go to Firestone. Do not work for TK, they'll fire you as fast as they can.

On Sunday, October 2nd, I took my Ford Explorer in for an oil change and a tire rotation. When I spoke with an employee, I told him I just had the front end done and the tires in the back might not be any good. So before you put them on the front, please check them out. If there's a problem, please call me at ** and I will make arrangements to buy 2 tires.

Well, me and my girlfriend went to have lunch and never heard from them, so I assumed the tires were okay. I went to pick up my vehicle and asked the salesperson if the tires were okay. He said, yes they were fine. So I took off and the steering wheel started to shake a little. So I thought since I had my front end done a week before, I thought well maybe it's supposed to do that. The next day, my girlfriend went to take the car to work. She got 1/2 mile down the road and the steering wheel shook violently and she could not hold the wheel. She pulled over and called me. I told her to try to get it to our front end mechanics. She did and they took a look at the tires and ran. They said one tire was separated and the other one had two bubbles on it. My girlfriend takes I-95 to work. She could have killed herself and others.

I need to update my complaint against the Tire Kingdom in Suntree. That complaint stays. There supposedly is a big sign that the Lake Andrew sign displays; telling customers that if you are not satisfied with your tires, we will replace or make you happy. The Suntree store/Tire kingdom knew we were unhappy, as did the corporate, from the very beginning of this year. Yet, they never did anything but repeatedly tried and balanced these tires. Thanks to the Lake Andrew store! The Lake Andrew Tire Kingdom not only found the problem but they fixed it!

They got zero money for this as it was all due to the Suntree Tire Kingdom not finding the problem and not even trying to find the problem. They were just obviously having fun at my emails to the corporate and then "attempting" to balance three times. They never did all that the Lake Andrew store did, which was to drive the car and recognize that we really did have a problem. That it was not in our minds nor was it in the car itself or any other parts of the car. They drove it 3 times and found the unround tire. The Lake Andrew Tire Kingdom replaced that tire and even though we would have preferred a different set of tires rather than the "crap tires" the Suntree Tire Kingdom sold us, the Lake Andrew Tire Kingdom took care of that round tire that Suntree Tire Kingdom sold us.

The tires run rough. They are hard tires and as I explained before, beware of Suntree Tire Kingdom. They will sell you and then leave you! We gave them 5 to 6 opportunities to try and fix the problem. They wouldn't even look for what it was and wouldn't acknowledge any problem. But I am happy to say that Lake Andrew Tire Kingdom in Viera did! Thank you!

I was given a complementary wheel alignment check with my purchase of 4 new tires. I was then told that the front end needs to be aligned when in fact, it didn't as I then had it checked by another local alignment shop. I was sold an oil change and lube. I didn't get a lube and was told there were no fittings on my truck when in fact, I had personally lubed a grease fitting on each side of the front end. During the lube job, I asked the manager to ask the mechanic to check the transfer case to the 4-wheel drive. The mechanic walked back to the rear differential and looked at it, then wiped it off and walked away.

I was told that my brake fluid needed replacing and showed how bad it was when compared to a swatch of new brake fluid. I said yes at a $49.99 brake fluid change and all they did was suck the fluid through a handheld suction pump into a bucket and then poured less than a quart of fluid back into the reservoir. I watched this all take place from the bay door! One year before I sent my wife to get a set of tires at the same Tire Kingdom location and she was also told she needed a front end alignment after buying 4 new tires. She called me on the phone. I asked her if her car was swerving or pulling and she said no, but they had her concerned so I said go ahead with the procedure. I can only think that Tire Kingdom lied and stole from her like they did to me.

I was told that a tire mount and balance job would take 45 minutes. I left for two and a half hours, and when I came back, the job is not being performed. I then took my keys and drove away.

I took my car into Tire Kingdom located at 4626 Clark Road, Sarasota Florida. I originally brought my car in to get my tire fixed due to the fact there was a nail inserted into it.

Once arriving at this location, an employee named Jason offered to fix the issue and it would take about an hour to get this issue fixed. When I returned to get my car, Jason informed me that my lug nut on my tire was stripped. They were the last company to fix my tires, which in turn means this issue had arisen from their inexperience. I informed Jason to fix the issue and left.

No five minutes later, Jason had called to inform me that there were a series of problems going on with my car and that it would now cost me $500 to fix it, and not the original $150. At this point I informed Jason to put my car back together and that I would bring my business elsewhere to get this fixed. He then called me back to inform me that he made a mistake and that the issues he spoke about earlier were in relation to another customer's car, which shows that they are unorganized and have lack of experience in regard to maintaining a professional outlook by keeping their customers organized.

Once Jason and I had gotten off the phone, he fixed the tire and I had picked up my car later that day. When the car was returned to me, I noticed my alignment was messed up, which I had gotten done a month prior to bringing it to this company and the issue was not there when I originally brought my car to them. As soon as I noticed this, I returned to Tire Kingdom for the third time and Jason informed me that I was incorrect. They did not mess up the alignment.

I had to return to Tire Kingdom five more times informing Jason they he did not in fact fix the issue. At this point, Jason informed me to bring my car back tomorrow for the sixth time. I had done just that. I brought my car to them at 10:30 am and was informed that it would be ready by 12:00 pm. I went back at this time and was informed that they did not work on the car yet and would have to come back around 2:45 pm. I arrived at this location at 2:45 pm and they informed me that this was not completed at this time and they would have to call me and let me know when to pick the car up.

I did not receive my car back until 10:00 am the following day. When I had my car back, the final time I noticed that it was not sounding right, again I had brought it back for them to fix the issue and they stated that it was just road noise. I had to bring my car to another location who informed me that the bearings on my car were only hand-tightened and barely held together. Another issue they found was they did not tighten anything around my entire wheel. I was informed that I could have flipped my car and gotten severely injured--if not died--due to their failure to do their jobs.

To top it all off, they got oil all over the tan interior of my car. This issue goes to show that as a woman, you are treated as though you have no clue about cars and this company tries to scam you out of what needs to be done correctly.

On 8/22/2011, I was leaving my apartment. I noticed a large nail or screw in my tire at approximately 5:30 PM. My usual mechanic was closed, and I did not want to get stranded. So, I drove to Tire Kingdom to purchase a new tire. The attendant looked at the tire and the other one, and said I really need two new tires (I knew that) and an alignment. I stated I am not working many hours, and can only afford to have the tire with the nail replaced. I waited during the two hours while they "replaced" it, and I left thinking all was OK, but things were not OK because the total expense wax $71.46.

I have a 2010 Mazda 3 five-door hatchback that had original Yokohama tires that were smooth after only 22000 miles. I called Yokohama. They said carry it to their nearest agent Tire Kingdom, Davie.

I took it there and spoke to Tony. He looked at the tires and said that they were cutting and asked if I did any alignment on the car; I said no. He said that Yokohama would do nothing for me. We talked about pricing of new tires, installation, balancing and alignment. I said that I would get back to him after I do some research online.

I decided to buy four new Kumho tires from Tire Rack and have Tire Kingdom install balance and aligned. This was done on 8/22/11 at a total cost of $203.62. The car started to drift and shake so I returned the car on 8/23/11. The car continued to shake and drift so I returned the car on 8/26/11.

Today is 8/30/11. I called Tony at TK to tell him that I am still getting a strong shake from the steering. His reply was that something was wrong with the new Kumho tires and gave the impression that he was not going to attempt to fix the problem again because he believes that he fixed it already.

I believe that this Tire Kingdom has received moneys from me but has not repaired my vehicle to at least a safe standard.

On 01/31/11, my husband brought one of our vehicles for an estimate on four tires even though ours were not all ready for replacement; we had one. He said they were going to give a "free" wheel alignment with purchase of four new tires and they do free rotation. Of course they're new tires, so? Then he also got the oil changed and keep in mind, this is a little PT Cruiser. So he got home and showed me the "receipt". Of course I "screamed" and said, "what the ** did you buy?". Because now I look at the "receipt" and not only is the "bill he paid" a total of $693.95, but the tires have zero mileage warranty.

So guess what? Ever heard of an upsell? If you ever worked retail or have been ripped off, you'd know what it means! So he got four new tires, those were with no warranty. The manager said they don't give that anymore with these tires. Oh, so they can rip you off when they sell you their "HP King's Royal Tire Service"! How about they call it, "Royal Ripoff Service"!. This is purely an upsell. So now he tells me when I asked him why did he also got charged $79.99 for a wheel alignment? He said, "well they said the check was free, but we needed it" --no we didn't. Later you'll find out why!

Then there's the charges for oil disposal fee for $3, then there's the Florida new tire fee for $4. Oh, then there's the tire disposal fee of $14. Wait not yet done. There are also more fees! How about $13.76 and they call that fee, "shop fees"! So after adding all that and getting no free alignment and no new tires with any warranty, so you had to buy their coverage (upsell) for $143.96 and then the other taxes on all that $39.29. You get to the total of $693.95.

Okay, so you're thinking well. A few things I can see why she's pissed. This car never shook and did shimmy until we got these four new tires and paid almost $700 for the privilege! Okay, so I went in to see the manager. Immediately, he of course (if you read this site) you'll know what the outcome was. I got no where, I explained it all and tried to. I got on with "life" and then got into that car again because I have my own vehicle and I said "nice, you pay almost $700 and the ** car is still shaking and obviously out of balance". Oh, I forgot to tell you, when we went back immediately, I told the manager that the car was not balanced and it was fine before these tires were put on. Of course, he explained that too and they said they just needed a little more "balancing"!

Fast forward to weeks later when I got in this car again and realize it's still unbalanced and shaking. My husband took it back again for more balancing! Now after 3 times, maybe 4 counting the one they did nothing because they said they were fine, I wrote to corporate. Oh yes, real funny! Why do I say that? Because instead of acknowledging my complaint, they just sent a copy to the Suntree store so they can all get a laugh at how pissed I was! How do I know this? Well, because when my husband went back this last time, and again they attempted to balance again, they told him "oh yeah, we got your wife's email".

At this time, my husband had told them that our daughter who lives in Orlando had a problem with a battery for her jeep and she had taken it to Firestone store and they had obviously tried "initially" to put the battery in improperly and blew out her gauges! To this they replied to my husband, "well maybe your wife needs to write them an email". Here's the thing, Firestone has since after my daughter wrote to them called, acknowledged her complaint and owned up to their mistake and reimbursed her for everything. Good going Firestone! A great company does exist! So you would think that's the end? Nope! There's more!

I wrote the corporate again and again, they ignored that and my husband (after now the 4th time) came home still totally unimpressed and still with a vehicle and now four new tires that were bought just in January. Here we are august and all this time, never have they "fixed" or acknowledged any problems. So the car is still shaking and horribly still unbalanced. So I decided, well there is a new Tire Kingdom and since we are stuck with these crap tires and the crappy tire service, we paid an additional $143.96 for let's see what they'll do?

So yesterday, my husband went in and they took it for no less than 3 separate rides. Low and behold, an out of round tire! At least that's what they found. They have ordered another tire and we will see if this "fixes" the problem we've now had for over 7 months, after spending $693.95! At least this store did spend the time checking the tires and the vehicle, ruled out anything else wrong with it, except the tires! And so now, we'll see if they can get the one tire and if this fixes the 7-month long problem.

Point also is: Do not waste your money thinking this company or after the "ripoff sale and payment" that this company cares anything about customer service! They do not know the meaning of that word! They would rather have a good laugh at your expense! I will follow up to see if this new store here in Melbourne does fix the problem. But they at least did try and locate the problem and are working to solve the problem! Much more than the Suntree Tire Kingdom or corporate ever did for the past 7 months! Good going though, Firestone in Orlando! Now I hope to be able to recommend the TK in Viera. Buyers, beware of Tire Kingdom and especially the Suntree store!

My timing jumped on my 2005 Dodge Stratus SXT on a Labor Day weekend of 2010 in Lake City. I had my car towed to Tire Kingdom where Brad, the manager, assisted me. My car was left there for over a week and when I returned to pay for the repairs, Brad advised me that the mechanic was unable to get my engine light to go off. The mechanic, Kenneth **, advised me that I would have to drive my car a certain way. He said to not try and pull off with speed until the speedometer reached between 30-35 rpm so the car would smooth out. So, for a year, my engine light was on and I wasn't able to gain any speed until I reached 30-35 rpm.

I know nothing about cars that is why I chose a reputable business to have the work done. I drove my car for almost a year until it was time for emissions. This is where I failed the emissions test because of the engine light. I went to two NTB locations, who, I must add, was very friendly and knowledgeable. They actually took the time to educate me on what was going on with my vehicle. I paid $1,039.00 to Tire Kingdom and my car was still a hazard on the road. I could have seriously hurt myself driving that car.

As of August 23, 2011, NTB at 1405 East Cobb Drive, Marietta GA 30068, finally fixed my car. The timing had to be reset and they did it in two to four hours, which took Tire Kingdom 10-12 hours. I feel ripped off. The mechanic at Tire Kingdom seemed to be intoxicated the two to three times that I spoke with him. I'm highly upset now. I'm looking to get a refund on the hours I was charged for the labor because the mechanic was nowhere near experienced to do the work. I would like to be contacted as soon as possible!

Took our truck to a local Tire Kingdom to get our tire fix. While my husband was waiting he looked into the bay through the window and to his surprise see the employee scraping something off underneath our truck. The employee completely scraped of the lock mechanism for the spare tire. We were told to take it to the dealer, because they are the only ones who could fix it and to bring the estimate back to tire kingdom and they would submit the claim for a half of bumper that NEEDS to be replaced.

We were assured that a check would be sent to the dealer within 2 weeks. It is now 2 1/2 weeks and the dealer has not received a check. The dealer had told me that someone from corporate had called and that he returned the call and left messages 7 times and no call back. I call and talked to the most unpleasant, nasty, customer service rep. from Tire Kingdom who then talked to the person who called the dealer and told me I needed to contact the area manager. OK, why do I have to hunt people down because THEY screwed up our truck? Poor customer service or just laziness? How about BOTH. I will NEVER go back to Tire Kingdom EVER.

I got 4 new tires balanced. I was not happy with the service. My car shook all over the place and I took it back three times but they kept telling me nothing was wrong. So finally I went to Tires Plus. I got two new tires and the problem was solved.

I went back to Tire Kingdom with one of the tires and they still would not do anything. Tires Plus told me to watch the other two tires so, now the tires are less than a year old and I have to have two new ones.

I think Tire Kingdom sucks and if I don't get something for all my trouble, me, my friends or my family and their friends will never get any work from you, if you get what I mean. Thank you for nothing.

After dropping my car off at TireKingdom to have four new tires installed and a wheel alignment, I returned home to wait for it to be completed. I received a phone call from the store stating that I was going to need to purchase a camber bolt kit at the cost of $400+ dollars in order to bring the cars alignment into specifications. I told them to stop what they were doing and wait for me to go back to the store so they can show me what the problem is. (At this point on the story I would like to add that I perform all the repairs on my cars, and have for over 25 years, and before taking the car into them, I performed a procedure to the lower mounting bolt hole in the front strut assemblies to allow for more adjustment of camber).

Arriving at the store, they led me to my car and they tried to tell me that there was no possible way to bring the camber more positive, because the best they could do was -2 degrees, and that it would go no further. When the old tires that they removed from the front of the car had very clear signs of wear that the camber was off in the positive respectively. I had to explain to them that they had to loosen booth lower strut mounting bolts to allow the spindle to move into place.

I stood their and watched as they removed the car from the alignment rack, and moved it to a vehicle lift so they could loosen the bolts. When the man with the air power tool massaged the last mount bolt, the spindle dropped into place from gravity alone, and such happened with the other side of the car also. The technicians all of a sudden became very quite and agreeable with me and started to echo to themselves the point that I was making on the method of action needed to be taken to rectify the issue, that should not have been an issue in the first place. When they finished the job, they showed me the screen on the alignment machine that displayed all the alignment figures. They said they could still not go any more than where they have it at now but was in the green. Meaning Ok.

On Saturday 12/11/10, I went to your store for 4 tires and service. I was told the tires Tire Kingdom show on TV does not come in 17 inch. Your ad says any size. You know the tires Tire Kingdom designed. Going to your store was a waste of my time.

I took my 85 Lincoln Town car in for an oil change on 11/05/10. I told them I wanted to use 10w40 in the car because of the age of the car. When I got the car back, I drove it to work one day and after that it was making a funny noise so I quit driving it and took it to my neighborhood garage to fix my heat and to check the oil.

Because of the noise it was making I left the car there and came back to pick the car up and he told me that Tire Kingdom had put 5w oil in it, according to the sticker on the window and that the oil filter was leaking so he changed the oil and filter again, after I just had it done. Now the rod bearings in my car are making noise and will have to be replaced. Well after finding this out, I went back up to Tire Kingdom to speak to the store manager and showed him the sticker they put on the windshield and the paperwork that specified that they use 10w40, not anything else. He told me that they did it according to the manufacturer's specs.

I just stood there and listened to him lie to me over and over again. After that, a girl and her mother brought their car in to get an oil change and heard me getting upset and just left because he told her it would be couple of hours because he was shorthanded. I told him I wanted my money back for the oil change because they did not listen to their customer, completely ignored my request on my oil specifications, and should help me pay for the rod bearings to be replaced. He still said the same old lie to me so i just left. I will never return to that store again. Please take me off your mailing list. I don't want to hear from you or your staff. You have lost a valued customer.

They have appallingly slow service and the manager is an annoyingly grouchy old man. No damage. Second time in 3 weeks vetting an alignment.

I have used Tire Kingdom at the Belcher Road location many times for tires and alignments. This is the first time that a major problem could have turned fatal. I took my 2005 Beetle to this store and said I think I need an alignment, the car is shaking as I drive. They recommended new tires, struts and shock absorbers. They told me the front tires were worn down to the "replace level" and that this should all be done to take care of my problem. After hearing the price, I told them to do the alignment only and I would have the rest done later. I was only back at the office a brief period of time when Tire Kingdom called about the struts, they said they really need to be replaced and quoted me approximately $500.00. I said no and said I would pick up the car. To may amazement, they said the alignment was done! I could come and get the car and pay for it, which I did.

On my way home (I live approximately 200 miles away), the car shook, the alignment did nothing to help this problem. The next day, I drove in to work, the car was shaking badly in fact, I called a local mechanic I know (he owns his own shop) and said I would be there soon. My car is shaking very badly. When I arrived, he test drove the car and said your car is shaking to the extreme but I do not think it is the struts or shocks. He put the car on the life and called me over to show me. The cause of the problem was the driver side axle! It was ready to break apart. When I drive to work, I am on highways with speeds of 70 or greater. I asked the mechanic, just what would have happened if that axle had broken? He said that axle runs at the similar speed of the car, it would have separated and tore into your transmission. Meaning, I would have lost control of the car on a major highway without warning, leaving my wife and daughter to plan my funeral at a time of year when we normally celebrate Christmas.

When you tell a store what the problem is, you expect them to investigate the possible problems. In this case, had I let Tire Kingdom replace the struts, shock absorbers and tires (costing over one thousand dollars), I would not have solved the problem but also in this case, I would have left family without a husband and father.

I took my Honda Pilot for a synthetic oil change, I asked if the tires would be rotated and how long would it take. He told me it would be fast because there were cars, business was slow, but then he said it would probably take an hour. This was at 3:30 pm and there were no cars being worked on. There was one car with its hood up but I watched them for over 45 minutes and no one touched the car. The employees are the laziest people I have ever seen. They were all leaning up against a table talking to each other. I was very patient, they left my car in the parking lot for 35 minutes and then when they brought it in, they let it sit there for another 10-15 minutes.

Finally, when he took the wheels off, he came in to inform me that my Honda needed new front brake pads. They asked if I wanted to replace them. I laughed and said, "Are you kidding me? You people are so slow, you haven't even changed the oil yet and it's been 50 minutes." He informed me that he had told me it would take approximately one hour, true, but when they finally put the tires back on, which they did not even bother to check the tire pressure, I asked if the windshield fluid had been checked and the man assured me, "Yes, we even added fluid." What a liar. I watched them do the work through a window and they didn't check anything!

When I finally drove off it had taken over an hour and a half. I left Tire Kingdom so upset at myself for not speaking up. But I can assure you this, they are lazy people, and to think that the store manager doesn't tell them to get to work, at least when a customer is waiting for her vehicle. Instead, they were talking, laughing and just leaning against a table doing nothing! It was a nightmare going to Tire Kingdom, I will never take my Honda back to them! By the way, the estimate they gave me for front brake pads was with an 11-hour labor. They way they work or don't work would probably take them 11 hours.

What a joke. The car sitting in their garage with no one touching it for over an hour while the poor owner is paying labor charges. That to me is stealing from the consumer.

I took my 2002 Kia Sedona to have the tires rotated at this Tire Kingdom because I bought the tires from this store and bought the service to have them rotated for the life of the tire. They told me that I needed two new tires and they had found a bad wheel bearing on the left front wheel. I agreed to the two new tires, which they never showed me to be bad.

I told them to go ahead and replace the left front wheel bearing. They came into their waiting area and informed me that they could not remove the bearing and would have to replace the entire drive axle. I asked to see the problem and I talked to the supposed-to-be mechanic and he showed me where he had beaten the old axle until he had a mushroom where the wheel nut goes.

By this time, I was anxious to get my vehicle and go home, so I agreed for them to replace the entire axle. Hours later, they told me that the van was ready and handed me the center hub caps in a plastic bag saying they could not get them on the hub, they had taken them off. My bill was over $600. I paid the bill and got in my van to drive home. It jumped up and down, sort of pitching to one side or the other.

I took the vehicle back the next day and told them something was wrong with the struts on the front. They drove it around, came back and told me it was alright. I knew it wasn't and took the van to another shop. They found that Tire Kingdom had jammed the left front strut in an open condition and it would not move up and down like it supposed to.

To make a long story short, it cost me another $1650 to get my van operating and riding like it supposed to. I'm 78 years old and did most all the mechanical work on my vehicles since I was 18 years old. I just don't like to crawl under them any more. Therefore, it's hard to fool this old man when it comes to whether something is done right or not.

My suggestion to anyone reading this, stay away from any Tire Kingdom store! The manager had the audacity to write me and tell me that I should buy two additional tires to make the vehicle ride better. They never quit trying to rip you off! There are four other persons that I know personally that have been ripped off. I'm still trying to find used center hub caps.

I went to Tire Kingdom to replace tires on my SUV and my husband's truck. The manager, Richard, was very professional and courteous. He convinced me to apply for a Tire Kingdom credit card and that was the biggest mistake I made. Richard told me that there was going to be no interest for a year after applying for the credit card but the agreement terms read that no interest was only for six months.

Then when I went to put the tires on, he told me that it was going to take about an hour but it took four hours. The tires were on special buy two get two free with the purchase of a premium package which included an alignment. After my SUV was aligned it was pulling uncontrollably to the left. I took it back and they realigned it for the second time but this time it was pulling to the right. I was fortunate that my husband is a mechanic so he ended up doing the alignment. My husband's truck, by the way, was not alignment to specific either.

Tire Kingdom is just a money greedy company, full of lies and trickery. That company has poor customer service consideration. They hire unqualified and inexperienced techs. Being a first-time customer of Tire Kingdom, I was very disappointed with the service that was rendered to me and the inefficiencies of the supervisor and the manager so for that reason, I would not recommend their business even if they have a special deal. Don't let that fool you. Saving a few dollars on tires by going to their store is not worth the stress and aggravation. Take my word for it, I experienced it.

I walked into Tire Kingdom at around 8:30 am wanting an oil change and I was told to make an appointment or else, I would have a bit of a wait if I stayed as a walk-in so I made the appointment for 4 pm that afternoon. Now I have sat there for three hours and had to be in school at seven. I was so angry that I didn't get the attendant's name. I could not believe I had to wait 3 hours for an oil change and still did not get any service. So I would like to know what the point of an appointment was if I still was going to wait as a walk-in. It was totally uncalled for, very unprofessional and non- apologetic.

The service there was the absolute worse I ever encountered. The attendant that was there was very unconcerned with my time being spent there. He did not care to inform me of reasons why I had to wait beyond my scheduled appointment furthermore, I do believe that he needs a class on what an appointment means. A slot should have been open for my service and I should not have been treated so unfairly and on top of that, I missed important information in class from my instructor for being late over stupidity. The team needs to be re-trained on how to deal with unhappy customers. Don't schedule appointments if they are not going to be honored.

My wife had a coupon for a free alignment, signed by a previous manager, given as a door prize to the civic association. The expiration was marked through and the date he signed it was after the expiration date. So it had no expiration (not because the exp. was marked through, but because his dated signature was after said date. I don't think he was trying to con the Middleburg civic association. The manager of the Middleburg, Fl store refused to honor the Tire Kingdom coupon! My wife, being the compliant person that she is, let them go ahead and do the alignment and charge her. I had told her to get a readout of the alignment specs before she went.

Good thing I did. First they didn't put any "before" readings which I thought was suspicious. When I examined the "after" readings for the toe end, they were at the far end of the range. One more 1 hundredth of a degree and it would have been out of spec. on both tires. This tells me that they checked the alignment, found it in spec. barely, and charged her for work they didn't do. No one sets the toe end to the edge of allowable range when adjusting, they would set it close to the middle which is the spec number. That was the only adjustment they could do on this car, the chamber is not adjustable unless changes are made.

There is only supposed to be a charge if they actually adjusted something. So they ripped us off by refusing to honor a good coupon and charged $72.75 for work they didn't do! We want the coupon honored and our money back and the auto actually set close to specs, which are not what Chrysler lists, and is another matter altogether. We don't want some future credit, we want this made right.

I was looking to buy four new tires for my Dodge pickup truck. I did shop at other places till I came to Tire Kingdom on 325 West Vine Street, Kissimme, FL. We discussed about the tires and prices and we came to a deal. I asked the service writer, "How long will this take?" He replied that I was next in line and it would take at least one hour to complete the job. I said, "Okay, let's do it." After one hour goes by, I noticed that my truck was still at the same spot.

I have noticed that other customers that came after me was leaving and I noticed the mechanic was changing other tires outside the bay for another customers that arrived after me. If I had to write the bad things of what I witnessed about this store, it will take me 8 hours to write 2 hours of a terrible day I had at this Tire Kingdom. I will never go there anymore. I drove 18-wheelers for 22 years and I thought the truckers had it bad out there. Wait till you go to Tire Kingdom. This is not how you treat your customers Mr. Tire Kingdom.

When the mechanic changed the tires, he broke one of the tire pressure monitor then the guy that aligned the front end did not align the front end correctly.Now, I have two worn out tires on the front. I want something done. My life and my family is in danger. Tire Kingdom Waycross, Ga #290 **#A Waycross, Ga. 3150. My truck Vin# **.

On July 20th 2010, I took my Saturn Vue into Tire Kingdom to get a brake flush. My mileage at the time was 70,078. I paid $69.99 plus tax. Yesterday (10/14/10), I took my Saturn into a Firestone Auto Center to get my brakes done, mileage at this time was 74,644. I got a call from the service guy and he told me that my brake fluid needed to be flushed. I told him that was impossible; I had just gotten it done.

When I picked up my car he showed me a test strip which showed a level of 0 being the best and 300 being the worst, mine was a 300. He told me if they had done anything, it had been a very bad job. Today, I went to Tire Kingdom to try and get a refund. I spoke with "Moe". He tried to give me every reason in the book on why it would look like that, even telling me that they used the same test strips there and that they detected moisture and maybe there was condensation in my line.

It says right on the strip, "this is not a moisture or petroleum test; this tests the levels of copper" in my brake fluid. I told him that a brake flush is scheduled to be done every 15 to 30,000 miles, that if the flush had been done correctly, it shouldn't have needed to be done again 4,500 miles later. He refused to give me my money back saying it was impossible that they would do another brake flush for free but I couldn't get a refund.

He told me I could stand there and watch. I asked him if they would use the same strip to test the brake fluid after they were done, since he had said earlier in our conversation they used those, he then told me they were "out". I do not trust this place.

My husband is in the military serving in Iraq right now. In a few months, I have to drive 22 hours with my two children alone to see him home and I would like my car to be caught up on all maintenance. I do not trust that they will do it correctly . I shouldn't have to stand there and watch them fix my car to make sure it is done right. I would like a full refund of my brake flush so I could take it back to Firestone to get the service done.

My wife took the car in for new brakes. They said the brakes and calipers needed to be replaced and the cost was $950.00 to do the work. I am out of town and after some checking, I found that the calipers probably didn't need replacing at all (only have 50,000 miles on the car). She finally got them back on the phone and told them not to do any work on the car and she drove it home.

Our mechanic neighbor said there was no reason to replace the calipers, and the total brake work should cost no more then $300 for brakes and rotor work. Tire kingdom is a rip-off and will do their best to 'scare you' into getting unnecessary work done on your car.

I took some time to read all the complaints that were registered on this web site and others. I want to give closure to all of you regarding your complaints. I was a previous employee of Tire Kingdom. I gave two weeks notice and resigned on good terms. I want to tell every one of you that you are right regarding all of your concerns. Tire Kingdom seeks to employ only those who have no problem lying to the customer. A great manager is one who makes the numbers, at least in their eyes.

They offer a very strict training program. However, when you get in the real world as an employee, never have I seen such direct theft from the customer and employee. I could not believe my eyes when I saw first hand employees not only lie to the customer but go to great lengths to hide any mistakes. I discovered a serious error with their commission system. The company, in a very sneaky way, takes more then 10 million dollars back from their sales people each year. I am sorry that all of you were a victim to Tire Kingdom. You should get an attorney and file charges on them for their dishonest actions.

My husband ordered two new tires. The day we were called to have the tires installed, my husband was not feeling well; so he asked me to take the car in for the tires. He said it would take approximately 15 minutes to 1/2 hour. After a much longer time, Mr. N. talked to me about various other concerns. I called my husband to tell him I was still at Tire Kingdom and the car was not ready. When Mr. N. realized I was talking with my husband, he then also called my husband. The point of my complaint is there was no reason for anything to be checked on our car. It had recently been serviced. The only thing Tire Kingdom was to do was put the new tires on the car. We are not happy with Tire Kingdom. Do not e-mail me for any reason. I feel dishonesty was involved and it was a waste of my time. I left very upset.

I took my car in to have a repair done on a tire with a screw in it. After about an hour, I received a phone call from the store and they told me that the tire could not be repaired. They told me that it needed to be replaced and the cost would be around $350.

I told them I would get back with them and looked online for a price of the tire I needed. After finding out the tire could be ordered for $177, I decided to go back to the shop to discuss it. I arrived at the shop to find my car sitting half way in the stall with nothing done to the tire. I proceeded to ask the individual at the desk how they could tell it could not be repaired without removing the tire from the wheel. He told me that the screw was too close to the side wall to repair. So, I asked him why it would cost $350 for a tire when I could find one for $177 online.

He then conveniently realized that he quoted for a more expensive version of the tire and that after install and shipping and all the other fees it would cost me $270 instead. I did not have a good feeling about the situation and decided to take the car and go somewhere else to see if I got the same story. I called around and found out I could get a new tire for $217 to $230 between a few different shops. I decided to take the car to Discount Tire who does free flat repairs and would replace the tire for $230 if needed.

I arrived and was promptly greeted and helped with the car. They brought it in the bay and took the tire off the car, pulled the screw out and sprayed the tire with some leak detect. The screw didn't even penetrate the tire all the way through. The mechanic looked at me and gave me a thumbs-up, saying you're good to go. He installed the tire and checked the pressure. Shined up all the tires on the car and I paid a whopping $0.00 for the service. Be careful out there: they will try to ** you if they get a chance!

On October 25, 2007, I went to Tire Kingdom to have new belts put on and a new battery installed. I walked over to a nearby shopping plaza to kill time and received a call from the mechanic who said my alternator was making some noise and it should be replaced while he's already in the process of changing the belts. He's the mechanic so I trusted him and I have been a customer since 2001. Yesterday, my truck started stalling on my way to work. I was driving 50mph. I pulled off the road and called AAA and they towed me to a garage and they said I needed a new alternator. The manager at Dougs BP called Tire Kingdom for me to let them know this alternator is defective.

I have all the Tire Kingdom receipts in my truck and it shows the alternator was an outside purchase. Tire Kingdom gave the phone number to Dougs BP and they called Bennett Auto Parts store. Bennett Auto Parts said they would give me a new alternator and all they needed was the numbers that were engraved on the alternator. There were no numbers on it! It was my old original alternator with the word Nissan on it! So 2 years ago I paid Tire Kingdom $268.64 for a part they never put in!

I was traveling from Coral Springs Florida to Tampa on a Sunday afternoon. Just before I got into the town of Okeechobee, my upper radiator hose blew out. I was able to drive my car to a Tire Kingdom store that miraculously was open on Sunday afternoon. At least I thought it was a miracle. I told the mechanic at the desk my situation that I was on my way to Tampa and needed to get it fixed as soon as possible. They seemed sincere in helping me but when I got the quote I wasn't so sure.

To replace an "upper" radiator hose, thermostat and gaskets, flush the coolant and replace with new coolant the price was a staggering $420! But, I was stuck and had no choice with no other alternatives. So I okayed the work and in two hours I was back on the road .While driving back, I noticed that my temperature gauge was running hotter than normal which worried me considering the work that was just done. Once I got to Tampa, I was able to check the work more closely and the first thing I noticed was that the coolant reservoir was almost empty and what fluid was in there was the old fluid. So the repair was only partial, the system wasn't flushed and no new coolant added. That part of the bill was over $100! Now I'm not even sure that they replaced the thermostat. The only evidence of any work being done is a new hose on top of the radiator. They either carelessly or purposefully did not complete the work that I was charged for. Either way, I got ripped off! I had to pay for incomplete repairs, inflated charges and then I had to buy coolant myself to refill the reservoir.

I bought 2 tires for my van. When I checked the wheels, one wheel was missing a lug and a small hub cap. When I asked the manager to look around for it, he went through the motions and obviously did not look closely for such small items and said, "see, you must have lost it." There was no further explanation. So now after 13 yrs, I have a van with no lug nut, and no hub cap. Either someone was neglectful and forgot to put these items back on or someone in the shop needed a lug and a hubcap from this model van. Running a vehicle without a lug nut on the wheel can be dangerous. I would like these items replaced or I will not bring my 3 vehicles back to Tire Kingdom.

I took my car in for oil change and tire balance and rotation. I purchased my tires there two years ago. The manager called me and said my front two tires needed to be replaced and that I had damaged them by running over or hitting something and my struts were going bad so that may also cause the problem. Since I did not purchase road hazard I would have pay full price for two new tires.

On top of that, they sent me a quote for over two thousand dollars worth of work that needed to be done my car runs fine absolutely no problems and my boss reviewed and he said it was ridiculous at what they listed and what the charges would be and what is ironic about this is the last time I took it in for service they said I needed a new serpentine belt ASAP and the charge would be approx $300.00 I declined the service and I called other mechanic referred to me. He quoted me a third of the price and when he looked at it said it was fine and didn't need to be replaced. now on the newest quote Tire Kingdom doesn't even mention this belt that I never had changed that they said was so deteriorated previously

Anyways, I did not have them change out my tires I picked up car took to another place to get second opinion, first only one tire needed to be placed but mostly they said there was no way I could've done that damage and the tire was in fact defective. They were able to contact tire manufacturer and give me a new tire at a pro-rated price obviously much lower than Tire Kingdom wanted to charge me. I also have had problems with my brakes since they did them, they first said it was my fault and after I threatened to call corporate they repaired them

Tire Kingdom told me my auto needed a new timing chain, cam sensor and magnet to stop it from stalling out. The total cost was $826.51. I drove the car about 3 miles and it stalled out exactly the same way as before. I returned the car and was told that a mechanic will call. After 3 days, I called and asked what is going on? I was then told that it was the transmission and I should take it to someone they knew in Oldsmar FL.

I am disabled in a wheelchair. I am afraid the car will break down and cause an accident. When I said that it was not the timing chain and that I get a disability check once a month, I was told that it was no good and now I would have to pay for transmission work. I am afraid to pick up my car. I called Tire Kingdom's Customer Service on August 3, 2010 and spoke to Mary.

She told me that it would go to the upper office managers, and they would call me at home. No call yet. I want my car. My wife of 28 years had a heart attack this Memorial day and was in Mease/Morton Plant hospital CCU for 18 days. She needs to see doctors and I have to pick up meds for her.

I went in on Monday July 26, 2010 to purchase one tire and a wheel alignment. Then the sales rep informed me that my ball joint were shot. I told him that I would take care of it. I was charged for one tire and wheel alignment, a total of $147.93. I went home, the next day I repaired my car. As I did, I noticed that no wheel alignment was done because there was grease and dirt on the parts that you adjust do align the wheels, they looked like they had not been touched.

On Friday July 30th, 2010. I went in to complaint about what was done and not done to my car, the manager got upset because I was complaining to him. His word were he had nothing to do with this. I tried telling him that he was the manager and that's why I was complaining. After 2 hours of waiting, to no avail. He came back and told me that the alignment machine was broke and he could not help me. He showed me the machine so that I would not think he was brushing me off. I then asked if I could take my car somewhere else. He said yes and pointed me to one other store. I went and made an appointment for Monday July 2. We will see.

When I told him about the employee at first, he said that man was fired then later he said he sent that man to another store. His remark was he is not here it's not my problem. If this is the way Tire Kingdom does business, you have lost four customers. My family brought their cars to this Tire Kingdom location. It is incredible that a company that does as much business as yours would have this attitude toward customers and still be in business. I have not decided yet whether to report your company to the B.B.B.

On March 15, 2010, I had a right hub bearing put on with a 12,000 mile warranty. A couple of weeks ago, I started having a loud noise at my right tire. On Friday 07, 2010, I went to the store and asked them to check my right tire. The sale person said my tire was cupping and gave me a price for struts and won't even look at the wheel.

Then on Saturday, my daughters boy friend went over there to tell them my tire was not cupping and it was probably a hub bearing. So on Monday I went back 2 times and they looked at it and said it was not the right hub bearing but the left one and James gave me a estimate order # 9249646. When I got home, he is charging me for 2 hun bearings. Now I've had the left one done some place else and I still have the awful noise on my right front tire.

If it is under warranty, why am I paying for it? Shouldn't it be fixed without me paying for it again? I do not want to go back to that shop again. If you have another shop who would take care of it I would appreciate it.

I'm not sure who to turn to with my problem. I already contacted the Better Business Bureau about this, and they seem to be doing their part, but I don't think it's enough.

Here's my problem. I purchased a set of new tires from Tire Kingdom a year or so ago for $1,000 dollars. Roughly 6 months ago, my family and I (including our 3-year old granddaughter) were on our way to Crystal River for vacation, and I had a front blow out. My granddaughter freaked out. Anyway, when we got back to Holiday, I went to Tire Kingdom and showed them the tire that blew. They said that it was my fault due to lack of air pressure in the tire. I drive an '04 F-150 that is in great shape, as in I take care of my vehicle. I know the difference between a fully inflated tire and a tire that's on the rim. Me and one of the store managers got in an argument, and they would sell me another new tire for $108.00 dollars. I got nothing accomplished that day.

I went back a few days later and talked to a different store manager. He said that same thing the first one said. Another argument formed, then I left. I contacted the BBB and they contacted Tire Kingdom, and a Joey **, Area Director of Sales. Tire Kingdom emailed me about my problem. I responded to his email by calling him. I left a voice message telling him who I was. He never called me back. So, I called him back two more times with no response. I don't know what is going on with this business. They are seeming a bit flaky to me. So I emailed the BBB once more about this so-called contact with Joey **. This was on Wednesday, I have yet to hear back from anyone. I have one blown tire and two more defective tires.

I bought a set of new tires with balancing and alignment. After a couple of months, I noticed some instability from the front end. Upon inspection, both front tires were wearing noticeably on the outside edges. Tire Kingdom refuses to correct their faulty alignment. The tires are damaged and their life is now reduced. Also, the car's safety is compromised. I will have to spend additional money for realignment.

I took my son's car to Tire Kingdom for an oil change and was surprised to be called back in to the shop where I see all the tires are now off the car. Someone has taken it upon themselves to do a brake inspection even though I did not ask for one. I am given a quote for a very expensive brake job but decline as I can't get my husband on the phone. I'm glad that I didn't pursue the brake job as the oil change was faulty and I ended up with a driveway full of oil until my husband took the car back. Question - Is it customary for a car that comes in for a simple oil change to be checked for brakes? This question was not answered to my satisfaction.

I went to tire kingdom for an oil change. I walked out with 4 new tires. 2nd time i went for an oil change walked out with two new belts. 3rd time i went for an oil change, they told me i need new shocks. So yesterday i took my car to my own mechanic (after being taken every time i walk in there) and he told me my two front tire were bad, now that's after being at tire kingdom Saturday when they told me i needed new shocks. however, they failed to tell me about my two front tires (which supposedly are under warranty for 40,000 miles which is a lie).

I call Adolfo to tell him and see about my warranty and all he could tell me is that they would pro rate if i needed new tires (i would not buy nor have anyone from there touch my car again). When they put the new belts in my car squealed like a pig, i called to find out why and they told me it would take time for the belts to adjust,

well that was months ago and guess what they were still squealing when i went back Saturday for the oil change and they finally adjusted them. I don't know if it's because I'm a woman or they just take advantage of everyone that walks through the door. Adolfo was very abrupt and did not want to discuss anything at all. It cost me over $300.00 every time I went in there for an oil change.

I called them and they are trying to say that they have a receipt showing that it is brand new and that it only takes a few months for it to get that rusty. theres just no way a brand new part is going get that rusted in two months. I know thats the same part, and not a new part. I just want what I paid for. And I hope that part does not break when I am on my way to drop off my son at Jacksonville, Florida from Melbourne. The steering wheel is shacking and the right front side of the van feels like it would break at any moment.

My Mercedes needed two rear tires. I did some shopping around and made the huge mistake of calling Tire Kingdom in Crystal River, FL. I've never been to Tire Kingdom and had no idea what a terrible reputation they have. I liked the price I was quoted on the phone and had my car there within 20 minutes. The manager wrote up the order for the two tires that we talked about over the phone and somehow the tire price had jumped to over $100 more than what I was quoted 20 minutes before. I know inflation is taking its toll, but $100+ in less than 20 minutes? I said something to the manager about the price and he went over the bill and said, "Well, you won't need some of this stuff and the price went down to almost what I was quoted." I told the manager that the rims needed to have bead seal or they would leak. Something about the AMG rims never really sealed good unless you soap them real well or put bead seal on them.

That night, I needed to take a 200 mile round trip and this is where things started going bad. My car that handled perfect before the tires was now wandering and felt as if it was floating. On some corners, it felt as if the back was trying to come around to the front. I figured the alignment must be out and the new tires are exaggerating the feel of it. I called Tire Kingdom the next morning and took my car right over for an alignment. Alignment tech told me that Mercedes likes to wear the inside of the tire and that was just the way they were designed. I heard that before and didn't question it. After paying for an alignment, I was still getting that uneasy sway the car wasn't really handling any better than before.

The next day, I had to take my car to Tampa for a transmission service at a Mercedes garage. I noticed my right front tire was a little low on air before I left so I checked it for leaks, it was a small bead leak. So I topped the tire off and went on my way. After I got to the Mercedes garage, I bet I wasn't there five minutes when the tech servicing my transmission asked me to come out to the garage. The tech showed me that Mercedes AMG package has a wide rim for the back and a narrow rim for the front. I had one wide on the front and one narrow on the back. The tech said this car must handle funny. I told him that it was handling terrible. The tech also pointed out that they put the wrong size tires on the back. The tech said I probably didn't need an alignment to begin with.

After leaving the Mercedes garage, I went straight back to Tire Kingdom and showed them the problem. The manager came out and argued with me, telling me that the one wide rim and the one narrow in the back and vice versa on the other side wouldn't make a difference in the way the car would handle. I insisted I wanted them change around to where they should be and he did it at no charge. I told the manager that I would pay to have the front tire on the other side of the car resealed. The manager asked me how I knew it was a bead seal. I told him that I sprayed a little armor all around the bead and it was blowing bubbles. He then snatched up a bottle of soapy water and sprayed it for himself. I also was concerned about the alignment that I just paid for the day before being off, due to the rims being different. The manager said it wouldn't matter. I told him about them putting wrong size tire being on the back, but told him that at that point, I just wanted the rims changed around. The car now has the exact same size tires on all four wheels rather than 45s in the front and 40s in the back.

After paying for the tire to be resealed and having the other two switched around, I was on my way. The car handled a whole lot better as far as it was no longer floating. I did feel a little out of balance vibration at 55 to 60 but it wasn't terrible. Now, the car pulls slightly to the left, guess the rims did effect the alignment. The next morning my wife comes in and asks me to get up and take a look at the car. The two tires that Tire Kingdom switched around for me were both flat. The tire I paid to have bead sealed was flat. This is where I start getting a little irritated. I wake up to three flat tires.

I let my wife drive my truck to work and I got out the compressor and put air in the tires. All three tires had bead leaks. I decided that if you want anything done right you have to do it yourself. I took all three tires down. No bead seal on any of them, the bar code sticker was still on the bead of the tires (causing the leak on all three). Don't they check for bead leaks when they change tires especially when a customer pays you to fix a bead leak?

I made several calls and emailed complaints. I got a manager to agree to send me a check for the alignment that I didn't need and pay me back for the tire that I paid to have sealed that they made worse. I was given a reference number on my complaint and told a check would be sent out. I was also told that I would be called the following Monday to confirm that corporate was going to agree to the check. I have yet to receive that call, no check, no return on my email inquiries.

I will never use Tire Kingdom again. What should have been a simple tire change, turned into a nightmare. I know have to pay a reputable garage to do the alignment right and properly balance the tires. I had to fix the bead seals myself. The only charge I should have had to pay was for the tires and even they are the wrong size. All I can say is buyer beware. They don't even check for leaks before they put the tires on your car and send you on your way.

I took my 2008 350Z Nissan to fix the front driver tire it had a nail in it. I was told it will take a few hours, so I left the car. Came back to pick-up the car. It was dark so I left the next day. I was checking the job done and I noticed a big scratch on the passenger side wheel. Kept checking. Found out that they have scratched the wheel and switched with the passenger side and they said nothing to me.

I went to the store and I spoke with the store manager. Not only he was nasty about my claim he nearly called me a liar and finally told me he had someone who fixed that type of wheel but it will take a week. I agree and drove my car with the spare. A week later I went back for my tire. The big excuse: that can't be fixed. So I asked, now what? I commented that we should go to the Nissan place. He replied, no. I got another option. I commented to him I need my wheel fixed or replaced. He replied that one of his assistant manager was going to order one online; a week later, the wrong wheel. Again, frustrated I called the corporate office in Georgia. Within an hour I got a call from the store manager saying you did not have to call the corporate office. We are going to fix your car. I asked when. This is on a Saturday. Two weeks later after the incident, he responded we got to wait until Monday and go to the Nissan place and pick one up. I explained to him you should have done this from the beginning. But overall don't take your car to Tire Kingdom. They are rude and it seems like they do not train their techs properly and some managers are there just for their paycheck.

I went in for a simple oil change in January. The Tire Kingdom technician did what in the industry is known as "Double Gasket". No seal at the oil filter due to leaving the old gasket in place. The newly changed oil spews out. In my case, about 3 miles down the road (gross negligence on Tire Kingdom's part), engine was totally starved of oil on a Ford Mustang V8. Diagnosis and fresh oil provided by an auto repair station where incident occurred, but now, after refill, the amber Caution Light is illuminated. This light has never been on in the history of car. I gave Tire Kingdom an opportunity to fix it, but they were unable. Next stop is to the dealership where it was purchased.

The Ford dealership, they fixed it. No more caution light, but it took two attempts due to idiosyncrasies of the on-board fault detector. Tire Kingdom paid one bill, but stuck me with the second invoice of $926. The second bill was for doing the same work on the opposite side of the V8 engine (necessary to get the light to extinguish).

My position was that Tire Kingdom broke it, Ford fixed it, and Tire Kingdom should pay to get the car back to the state existing when I drove in for the oil change. The district manager was pretty good at shifting blame, obfuscating, and denying responsibility. The unpleasant conversation ended when he stated: "You can't prove we caused the light to come on in the first place." Do yourself a favor and go elsewhere for auto care. In not one instance was there an apology for their incompetence or hours I have spent attempting to get the car repaired.

I went in for a simple brake change. After waiting for awhile, I went up to the counter where the older bold headed man got off the phone discussing my vehicle. I asked what the problem was. He told me I would need to change disc brakes, rotors and calipers at a $500 charge. I was doubtful. I told him to put the wheels back on. I then went to Sears where it was only the discs and rotor cost $300. I will never go to these little places again. Many people say that they should not be trusted. Now, I know why. They lie to make an extra buck. Stay away from Tire Kingdom.

I went to Tire Kingdom to purchase tires mainly because of the rebate they offered. Besides having to wait hours to get my tires and putting up with poor customer service, I was denied the rebate. Yet, that is what the manager sold me on in the first place. I just received a letter from Tire Kingdom informing me that my request for the $40 Visa rebate was denied because I did not meet the qualifications. They closed with these words: "We appreciate your value as a customer and hope that you will take part in future programs."

Unfortunately, I will not be taking part in future programs, because I am unhappy with the service of Tire Kingdom. Not only is the service very slow (I had to wait hours to get my tires), but they sold me on getting my tires there by offering this very rebate that was denied. I could have got it done cheaper and faster at another shop. Besides the other shop has better customer relations.

On March 30, 2009, I paid for four tires, alignment and brakes--front and rear for $1,094.52. On February 24, 2010, I noticed a grinding sound from the rear of the van and took it to Tire Kingdom. I was informed that the rear brakes were metal to metal and was going to cost $304.89 to fix. I explained to the manager that the brakes were only 11 months and 18,416 miles old.

I'm not telling my age but let's put it this way, I have owned many new autos and never had to replace rear brakes before 50 to 60 thousand miles at the earliest. He could not explain why they wore out so soon. He offered to not charge labor but I still had to buy new rotors, total cost $233.18. They also put the wrong mileage on the invoice--188,329 miles instead of the actual mileage of 148,329.

I called Tire Kingdom Corp. office and complained. A few hours later, the district manager called me and explained they did no wrong. After much discussion, he only offered to cover the cost of one rotor at $99.99. After declining the managers offer, I told him that I will call my credit card company to dispute the charges. The manager then started getting snotty with me, saying, "We will no longer negotiate with you," and quickly hung up the phone. Great way to treat your customers.

I had the Buick SUV state inspected and all was okay on 1/4/2010 except I was made aware that front brakes were nearing the replacement point, but a trip to Fl. would not be a great risk. While in Fl., it developed a thumping in/around right front tire area. Not wanting to do a lot of excessive driving to locate a Buick dealer, I came across above mentioned Tire Kingdom.

The service upon entering was great and they test drove it and was able to repeat the noise. Further evaluation revealed it was the brake rotor that needs replacing. They recommended that both sides be done and I agreed. The person also felt that the rears were in need of replacement and I didn't agree but he went on to state the hazard possibilities if I didn't. Not being an expert, I agreed but it turns out he was no expert either. Cost for services was $804.01.

Upon returning home with the pads, I went to the dealer that performed inspection and he showed me the brake results of the inspection. He removed the left front wheel, pad measurement were within limits, visual inspection of rotor was okay, removed right rear wheel, pad well was within limits, visual of rotor was okay. Showing him the rear pads I had, it was his professional opinion they didn't need replacing nor did the rotors.

In addition, the parts appeared to come from NAPA and having worked there for a few years, know that their price structure is based on the amount purchased by a business. So, in my case, I was charged 80-100% above their cost. An estimate at a Midas Muffler shop was more than $100 less as was Kost Tire. I feel I was taken advantage of because I was from out of town and their scheme is to scare one into more that the need really is.

Although they charged me for what they did, if only they did what really needed to be done, the cost would have been around $300-$350. Thanks for this opportunity to express myself.

I called about the coupon sale that expires February 28, 2010 regarding any size tire. It is the sales pitch used in display and advertisements. I called and inquired about this and was advised that this sale is not as advertised. My tire size is 245X65X17 and I was told that does apply to any tire Cooper Brand. Well, this store never sells Cooper Tires so how can you advertise that Tire Kingdom!? I'm disappointed because I drove across this city of New Orleans where everything is far apart due to hurricane to purchase and be advised this does not apply due to non-stock of Cooper Tires, but to come in and purchase other brand tires. Bad advertisement!

Customer No. **, Invoice No. **. I took my Ford van in for a tire and had a coupon for oil and filter change, which included fluid check, lube, inspection and tire rotation. I had my brake light come on a few days prior and asked to check my brakes. The tire I got has a big seam, 1/4-inch deep on their Stampede store brand which they said was a great tire. I wanted Uniroyal Tiger Paws to match the ones I had bought there. They said they were no longer made. They did not lube anything and did not see the brake fluid leaking from the right rear even when they rotated the tire wet with fluid. I checked the brake fluid and it was over a pint low. Then I looked under the van and saw the leaking fluid.

This was only 10 minutes, 5 miles to my home. They never checked fluids, rear brakes, or lubed anything! And this tire is defective. I got talked down to, verbal abused, and they wanted to charge me the mounting and balancing again. They would not give me tire prices as I asked, but tried to get me to pay a price on tire upgrade, not the tire matching the price they say in the ads. I got mad and left unresolved. I do not trust them to work on my van any more, or their tires.

I had upper ball joints put into my van, they require press-in and they installed screw-ins which they pressed in. I was driving when they popped out. I'm disabled and it scared me half to death. I have an anxiety problem and had an attack when it happened. My disabled daughter was also in the vehicle at the time.

They had to replace the control arms and upper ball joints again, which they were rude and irritated about letting other customers hear them talk to me the way they did. They had to align my front end 3 times. I had to go back to their store 4 times in order for they to try to fix the problem and they failed. I ended up going to another Tire Kingdom store to the fix problems.

My new tires which cost me $134.99 each resulted in the tires chopping. They refused to satisfy me, but not before insulting me, using profanity, and laughing at me in front of other customers. My husband lost time from work leaving us scrapped for cash, in these already hard times.

I was from out of town on business and took my car in for a front end noise, the assistant manager suggested I leave the car there and they would look at it and call me with thier findings, later that afternoon he called and said the tires were bad and it was out of line, causing the noise, we discussed the price and I gave them permission to replace the tires and align the front end. Late the same evening the car was delivered to me, and the noise was still there, I immediatly called them back and they told me to bring it back and they would look at it. I took the car back that same evening and the manager decided to take over. A seviceman took my car for a drive and found out it was a front wheel bearing noise, The manager worked up a price and demanded I would need to pay that before they would fix my car. I was told they did not even look at my car previously, but just assumed the tires were the problem, I told them to replace my tires with the ones they took off and they said they no longer had them, they were picked up by the disposal company, I argued with the manager until I finally left with no satisfaction other letting him know I was going to seek litigation. The next day the assistant manager I spoke with origianally called me and said he would make it right, so I brought my car back to him at noon on Friday and explained to him I needed it done as soon as possible because I needed to get back home in Naples, I again left my car there for them to fix it and after several hours, they called and said my car was ready to be picked up.

At around 8pm I picked my car up and started off for Naples, only to find out the car was still making the noise and not fixed, I immediatly called back and spoke with yet another assistant manager and told him of the problem, and told him I would take my car into a Tire Kingdom in Naples and the two managers can work it out, he agreed. The following Monday Morning I took my car into a Tire Kingdom in Naples, and had them look at it, after driving it the service manager said it was the wheel bearings, I explained to him what I had gone through in Apopka the previous week and the manager called the Apopka store, the Apopka store lied to him saying the tires were bad origianally and they were not liable. I left and contacted (left a message)at the corprate office, a day later a gentleman by the name of Jamie Ward contacted me and we discussed the issue at hand, after a lengthy discussion we both agreed in finding out how much the difference would be in the wheel bearing replacement versus the tires and get back to each other the next day or so, I called Jamie 2 days following that conversation, with no response, I t was several days before he returned my call, were as I was in a meeting and unable to discuss in detail my findings, he said to call him when I was freed up I agrred and called him about 2 hours later with no answer, I again left a message. there was no call from him, I contacted and left a message at corprate for someone else to call me, the following day Jamie called me and was unwilling to work with me on getting this resolved. I found out the parts and labor to have the wheel bearings replaced were at a maximum of $184.00 each side. I paid $409.00 for the tires which are in no way coparible to the tires that were originally on my car. I just want what is fair without having to go through all the hassles.

Brought my truck in for an oil change, but couldn't stay and wait like I normally do. Received a phone call saying my power steering fluid was black and needed to be flushed. I said, "no, only do the oil change." When I brought the truck home and checked the fluids myself, not only was the steering fluid a clear pink, but they hadn't bothered to top off the water or air the tires. I wonder if they even changed the oil?

on 5-06-09, a couple of female friends took there car into tire kingdom for brake work and a serpentine belt. this work was done. on 9-19-09, my friends were coming back from a short vacation to florida and were on I-26 coming back into asheville when there car broke down. They pulled the car onto the shoulder of the highway and opened the hood to see what went wrong. A passing motorist and a highway patrolman stoped to help them. upon inspection, they saw that this serpentine belt had come loose as to where the motorist could remove it by his hand. It was not broken and still in one piece.

They had to have the car towed to tire kingdom for repair, (sat. evening 8pm) on monday morning they got with the service manager and told them what happened to the car. They had no power steering and the cars heat lights came on. What was to be warranty work to replace this belt, now became a scam to have more things done on the car. A new water pump, power steering pump pulley and a complete radiator flush at a cost of $645.00. Needless to say, they had no choice but to get the car repaired as they need there car. Used parts were asked to be returned. I took these used parts to other mechanics to really see if it was necessary to have these parts replaced. From the 5 places i went to, no one saw a reason as to why this was done. Deceptive Business Practice on there part.

I went to Tire Kingdom for an oil change and they talked me into buying 4 tire because of the 500 dollar freegas voucher deal which turned out to be a scam. I would not have bought the tires if the free gas had not been offered.

I am now out 500 dollars because the free gas is a scam.

I purchased a set of tires from Tire Kingdom in Sanford and was promised $500 in gas vouchers back. I followed instructions and have had no response or refund.

I purchased the tires under the assumption I would have $500 back.

SUV was brought in on 1-31-09 to have tires replaced, talked with salesman came to a deal on replacing both front tires for $203.15 and that was mount, balance and alligment. Work was done as usual with no aparent problems until 2-17-09 I received a call from my sister that she had a one of the front tires to blow out. At that time I told her to take the truck back to Tire Kingdom because they were new. So she returned the truck and then was told that they could not warranty the tires because her bearings were bad and the truck didnot have an aligment done and they could not warranty the tires and gave her and estimate of $1,277.95.

So the next day I meet her their and talked with Lance which was the manager on duty that night which he was not helpful either, just wanted to charge me $800.00 dollars to repair some thing they caused by not servicing the truck properly. I have used this tire company for the past three or four years and have never been treated in this matter and never had to even worry about this kind of situation. I am upset to the fact that them not wanting to own up to their mistake. I don't think it is fair that the customer should have to pay for their mistake.

The result of their mistake was the two new tires were serverly damaged within 18 days of being installed (2-18-09) and could have caused a fatality with someones life if the tire had blown out will the truck was on the highway at a higher rate of speed, now we have to purchase more tires because of their mistake.

I have been a valued customer of establishment Tire Kingdom at E Independence. I have in my life time had more than five vehicles and I have always come to Tire Kingdom to have all of my car maintance needs, oil changes, tires rotated and changed. you name it I have had it done at Tire Kingdom. I went in May 2008 to have my oil changed and tires rotated like I always do. A couple of days later I noticed that the lug nut covers on my 2007 Saturn Vue were missing, I called back that next day to speak with someone at the store to let them know they were missing.

I spoke to someone claiming to be the manager by the name of Bob. I told him that I was in a couple days ago and had my oil changed and tires rotated and who ever did it forgot to put my lug nut covers back on. I also told him that I need them back on my car. The (manager) Bob placed me on hold for a few minutes and then came back to the phone and asked me for a number where I could be reached. I gave him my cell phone and my home number so he could call me back. It was 8:00am in the morning when I called; I was on my way to work. I called back the store at noon since I did not get a phone call back and spoke to Bob again and he told me that he was still looking for them and would call me back. That was Monday, he never called me back.

I waited all day Tuesday and still nothing, I finally called back on Wednesday and spoke to a female I told her what my situation was and why I was calling, she placed me on hold and for 10 minutes and then came back to the phone and again asked for my number and told me that she would call me back. That was around 5:36 pm I was on my way home form work, she never called back. I gave her a chance to give me a call back on Thursday, nothing, Friday nothing. I called back Friday morning and spoke to the (manager) and I use that term loosely, Bob he told me that they looked for the lug nut covers and they could not find them.

By this time I am [upset] completely. I had been getting the run around about these lug nut covers that your employees lost and did not want to take any responsibility for. I came in with them and left without them and they did not even seem to care. On Friday morning I spoke to Bob again, I was telling him that I was upset about the fact that I was told on Monday of that week that I would get a call back from him and never did. I went on to explain to him that I have been a customer of Tire Kingdom for over 7 years and I did not like nor appreciate the way I was being treated and my situation was being handled. I told him that one of his staff members rotated my tires and left the lug nut covers off and I want them back.

I came to his establishment with them on and I left without them. Someone needs to either find them or replace them. He proceeds to tell me that he looked for them and can't find them. So I asked him what am I supposed to do now. He tells me I don't know, but what I could do is go out and buy them and he would reimburse me for what I paid. After I got off the phone I was so fed up with Bob and Tire Kingdom, I called my husband and told him what I was told to do. He got very upset and called Bob back. He told Bob that it was not my responsibility to be riding all over town to find lug nut covers when I came to his establishment with them all in tact and through someone's negligence there, they forgot to put them back on. He told Bob that the same way he wanted me to ride around town he could do the same thing and either go or call Saturn and get them ordered and call me when they came in. He also told Bob that he did not appreciate the way they handled the entire situation. He was on the phone with the (manager) Bob for all of ten minutes if that and Bob was telling him that he would call Saturn and find out how much they cost and he would order them and have me come back in to have my lug nuts covered. This was one week ago and still nothing.

It is now May 28, 2008 and I had to call back again at 9:35am this morning. I spoke to Bob again and asked him if he had ordered the lug nut covers for my car and he proceeds to tell me that they have not come in. He took my number again this time I was at work and he told me he would call me back. It is amazing to me how this whole situation was handled. This incident could have been handled within a matter of days if Bob (the manager) really valued or cared about his customers. This is not even a major issue and he and the rest of his staff handled it poorly. I would hate to see how he would handle a situation that was much more difficult than this one. To me he is a poor example of leadership in your company and it is so called managers like him that would make your establishment loose business.

This was the last trip me or any of my friends and family make to Tire Kingdom for anything. You have just lost a customer for life and I will make sure that everyone I know who frequents the Tire Kingdom at E Independence Blvd location know what happened and how I was treated. This may not seem like a big deal to him or even to you but to me it is. I want my lug nut covers back on my car and an apology from your manager. And If I have to take this to the media I will. Don Griffith of action 9 would love to hear about this. Signed A lost Customer

I purchased 4 new tires on 10/6/07 and had an alignment done as well. On my way home, I took my hands off the steering wheel to make sure it drove straight, well, it immediately veered to the left really bad! I immediately turned around and went back (thinking the alignment wasn't done) but it turns out the store manager "Mike" told me it was the left front drivers side tire and that the radials inside the tire were bad. His exact words were "The worst I've ever seen and it happens in 1 out of every so many thousands of tires".

Well, they fixed it and everything seemed ok, until last night 12/2/07. I went out to run some errands and my right front passengers tire was completely flat. My first thought was, I had ran over a nail or something and was glad that I purchased the Tire Kingdom Road Hazard Warranty. I took the car back after work and had a friend follow me (since I had a donut tire on my car) and THIS time they said it was because "the barcode sticker on the inside of the tire was covering up the seal and due to the weather change, it caused the tire to lose air"! I will NEVER use NTB again!

went to Tire Kingdom in Salisbury NC on 11/9/07. I wanted two new tires, 4 wheels aligned, brakes checked for wear and an oil change. About an hour later I got a call telling me the brakes had quite a lot of life left. I declined replacing the brake pads. I signed the document authorizing the work to be done with a $4.00 shop charge (for consumables they tell me). Upon returning to pick up the car, I had an inflated shop charge of $14.00 and two unexplained $20.00 charges. They did an alignment check but nothing actually fixed--yet full charge for a 4- wheel alignment on the bill. A single print out still indicates the car to be in need of alignment. They were unable to produce the before alignment printout. All four tires were inflated to 70 psi. (I found this out after a short ride at 50 mph.)

I did not pay for the alignment , shop charge of $14.00 or the $40.00 fee. We took the car to another company to have an alignment done, and sure enough his starting numbers were the same as Tire Kingdom had tried to send me out the door with.

Since Tire Kingdom was bought out by Sumitomo tire in 4/05 their only thought has been on profit and not on customers or employees. I am an ASE Master Tech and was dismissed to make room for a tire tech to save a few hundred dollors a week at our store. They have little or no training and little or no expetise

with them!

The tires now have rounded edges with thin tread. Our question is, should we have not gotten more mileage out of these tires? We are both in our seventies and are normal drivers as best we can tell. No speeding, racing, etc. Our main concern is should we have these tires rotated now and/or plan on getting new tires. Is there another Michelin tire model that would be better service for us older folks? This is our first set of Michelin tires and we have always wanted to use your products, but was never able to work them in to our budget. Thank you very much for listening.