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Michelin Tires |
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John of Shelby Twp. MI (11/05/08) On 10-29-08 I returned to Discount Tire after discovering there was a screw in the right rear tire, upon completion of the repair I was informed that the area between the rim and white wall was separating. To say the least I was shocked as I have had Michelin tires on every one of my vehicles since 1983, never to have had any problems (All Lincolns). I payed top dollar for this product and now for the first time have a problem.I was informed that this is not a safety problem, however after planting the seed of doubt I am reluctant to continue to drive on these tires espesially at highway speeds of 70 MPH. Discount Tire offered to replace the tires at my expense (365.00 and change). As of today the tires have 16,183 miles on (2) two and 12,067 on the remaining (2) two. All of the tires have the same problem separating at the white wall. This is not a off the road vehicle or a BEATER. The vehicle is driven and maintained very carefully. I purchased the Michelin Tires because of the Quality that they and their dealers profess. I am extremely disappointed, I realize the tires have 12 &16 thousand miles on them but this to me most certainly has to be a major defect in the tires. I am asking for a full replacement of all (4) four at no cost. The tires appear visually to be falling apart. Barry of Gambrills, MD October 30, 2008 Barry of Gambrills MD (10/30/08) Today I noticed a massive tire defect on one of my three year old 20 thousand mile tires, a Michelin MX Energy Plus. A sidewall bulge protruding 3/4 by 2 wide by 12 around the circumference. I removed the tire and took it to NTB where I bought it. NTB called Michelin. NTB told the Michelin representative that the tire is well maintained with even wear and no sign of impact or road hazard. I heard the NTB salesman say in my 23 years working here Ive never seen a defect like this on a Michelin tire.? Michelin offered me 75% off the price of a replacement tire. I took the deal to get back on the road but I know I will always have this in the back of my mind when traveling at highway speed or when my daughter asks to borrow the car. I will inspect all my tires regularly and when it eventually becomes time for replacements I will probably look very hard at other brands. It only takes one quality defect for a manufacturer to go from the best? to just another whats on sale?. Joan of Holiday Island, AR October 23, 2008 Joan of Holiday Island AR (10/23/08) Roger of Scottsdale, AZ October 22, 2008 Roger of Scottsdale AZ (10/22/08) Richard of Bloomfield Hills, MI October 17, 2008 My car requires a size tire that is generally offered by Michelin. When my existing Michelin tires started to wear out, I went to a large national tire dealer and they ordered that model and size Michelin tire directly from Michelin. When the tires arrived, the tire dealer contacted me to setup an installation. I went to the tire dealer and they took the wheels of my car. Then the dealer's manager came out to see me and explained that Michelin had shipped him the wrong tire entirely. In fact, he shoed me his order and he showed me the tires he received from Michelin. So then he tried to reorder the tires, but Michelin told him they were on backorder and he was unable to determine when the tires would be back in production. So I started to call Michelin as a consumer. It has been about 4 months now from the time I visited the dealer. Every time I called up until about two weeks ago, the customer service people at Michelin have been totally useless. They are not told when the tires will be produced, they only know that the tires will not be in production some number of weeks out. Typically this is three or four. Two weeks ago, I called Michelin customer service and was told that the tires would be in production in the last half of the month; probably in the last week of the month. So I let my tire dealer know to reorder the tires. Today (midway through this month) I called Michelin customer service again and the representative told me that the tires are not on their production schedule. He told me that he has no way of knowing when or if the tires will be produced. So I asked to speak with a supervisor. The supervisor was quite rude and told me that he had no record of my conversation two weeks ago and that there is no scheduled production for the next three weeks. I have had to put my car out of service because the current tires are too bald to drive on them. While this size tire is available from other tire manufacturers, those tires either have a poor rating or are not suitable for winter driving where I live. It amazes me that Michelin has absolutely no idea when a tire will be in production, that they conveniently lose the record of customer conversations and that they would go out of production of a tire for this long, leaving the market unserved. Their customer service department should be called their customer dis-service department. I have had to drive another car for months now and the resulting mileage on that lease car will cost me thousands of dollars when I turn in that lease. I lost out on Michelin Promotions which would discount the cost of the four tires. I have one less car to drive and I pay insurance on that car. Linda of Benicia, CA October 14, 2008 Linda of Benicia CA (10/14/08) Advertisement
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