Below are brief points based on a timeline of events. I had purchased 2 brand new Michelin tubeless tires, which I had been using on my Toyota Innova since then (Chennai). The 2 new tires had been used for less than a year (approximately 10000 km). When scaling of the tire edges had been noticed on both the tires, I had immediately taken it to the tire dealer, who then informed the Michelin Advisor about the defect. The Michelin Advisor, after taking a look at the tires, informed me that it is normal for the Michelin Tires to show such scaling due to the Indian road conditions and the composition it is made of. Scaling might happen in Toyota Innova cars since the front of the car is very heavy. The Michelin Advisor also advised that the scaling is not at all a matter of concern and he asked me to continue to use and observe the tires for a period of 2 more months.
In January 2012, I had a flat tire and took the tire to the same dealer (from whom I had purchased the tires) for repair. On close observation it had been noticed that it is punctured in 3 or 4 places where the scaling had been earlier observed. Also, since I could get repeated punctures in all places where scaling had been observed which runs all around the tire, as advised by the dealer, I had to put a tube inside the tubeless Michelin tire to keep it running.
My comments: I am currently being forced to use new Michelin tubeless tires by putting tube since I had no other choice but to keep the tire running. This makes the Michelin Tires only at par with any other locally available cheap tires that runs on tubes. Had I known earlier, as advised by the Michelin Advisor that it is normal for such scaling to happen to Michelin tires on Indian road conditions on Toyota Innova cars, I would have kept my options open while deciding which tires to purchase for my car. I would also be vociferous on my recommendations to my friends. I am sorry to state that I am grossly displeased with Michelin's attitude towards a customer such as myself for providing me with a defective product. This is followed up by immature responses given to me by the Michelin Advisor when the defect had been raised up.
Highlights: I have used these tires only on normal Indian city roads and had never used them off-road or on un-tarred roads. The dealer found it too strange and hence requested the Michelin Advisor to come and have a look at it. The Michelin Advisor also stated that this happens very rarely and he has just seen one case like this before. Thinking of the above, do I consider these as defective tires or that I made a wrong choice by choosing this brand for my car on Indian roads?
