Mavis Tire Company

I bought 4 snow tires for 2 different vehicles and paid to have them studded. I did not have them mounted cause I went to a salvage yard to get rims for them. I am a mechanic at a large vehicle fleet and have all the equipment to do tires. After mounting the tires myself and balancing them myself, found that they needed massive amount of weight to get them to balance, looked for a reason.

The guy at the shop didn't finish studding the tires and left empty spots of not stud holes causing the tire to be out of balance. I went back the next morning to tell them what had happens and they made me weight in line to finish studding. 2 hours later, they told me not only were there missing studs but they were the wrong studs and would require new tires. 1 more hour goes by and they give me the tires back stating that they were unbalanced when they got them intact. I balanced them myself 12 hours before.

I took my car to Mavis Tire in Yorktown Heights, NY to get inspected. They told me I needed new wipers, I know they don't make money on inspections and will always find something to pad the bill and you should really change the wipers every year. Then the guy told me my brakes were barely legal and should be replaced along with the rotors. I had just put new brakes and ground my rotors 3 weeks ago. I went home and checked and my pads were well over 1/4 inch thick and the rotors were pristine. I never let on to him that I knew he was trying to screw me over. He didn't know he was talking to someone who knows about cars and that I was on to him from square one. He didn't get me with his scam, but how many people has he screwed like that. This wasn't trying to pad the bill, it was out and out him trying to rip me off big time.

Fortunately, he didn't screw me because I was a lot smarter than he thought, but I'm sure a lot of people have been screwed by them before and will be in the future.

Friday, 22 July 2011 after 5 pm, Mavis Tires in Kingston, NY replaced my rear tires, brake pads and rotors (a rear tire blew a couple of hours earlier). During the subsequent week the Subaru dealer worked on my power steering, replacing a knuckle). This work entailed the front of the car.

On 24 September 2011 at 5 pm, while driving 40 mph, my rear left tire fell off. The rear of the car suffered damage because it bounced on the road. The tire was wedged under the guard rail. It was luck no person was hurt.

When I called Mavis Tire, not only were they unsympathetic, they were unprofessional. They told me to rent a car, it was my problem and they opened at 8 am on Monday. On Monday they refused to look at the car, told me the dealer must have done something when they worked on the power steering. Many hours later and after the dealer replaced the wheel and ensured that the car was safe again; it was evident that Mavis had not done something correctly. And it most likely entails not cleaning the wheel and mechanisms when they did their work on the tire/brake pads/rotors. The dealer said there was considerable crud that had not been cleaned off so the tire installation had not been flat. The subsequent breakdown of the crud and ensuing vibration took time to result in lug nuts flying off, stripped and broken screw posts. Mavis Tires said they reviewed their video and that they completed the work correctly, but they refused to let me see the video.

Do not go to Mavis Tires in Kingston, NY for anything.

I was let go from Mavis tire and was given no reason, but the manager in-charge told me the higher ups in N.Y. were watching me on camera and didn't think that I was going to work out. Now, I was there for three week. I left a good gob to take the one at Mavis, and now, I have nothing; no job and with a family to take care of, and not much out there for work. This puts me in a bad place. In the three weeks that I worked there, I did great work with no returns, making my quota for the week. Also, the manager told me that I was doing a good work and that the higher ups didn't know how I was really working and it was a mistake for letting me go.

On June 25, 2011 I purchased 2 Front tires for my 2007 Chrysler PT Cruiser. On July 26, 2011 whikle my husband was driving to a job site in NYC, the left front tire exploded on the Saw Mill River Parkway near Yonkers NY. He hadn't run over anything, or run thru a pothole, so he was quite suprised!!

He called for road service to change the tire to the donut as he is handicapped & this was beyond his physical capabilities. He then followed the service truck into Yonkers and went to a local used tire shop, as he didn't want to drive all the way into NYC then back home on the donut.

Upon returning to Mavis in Thornwood that night, they said that we must have hit a pothole, which we assured them wasn't the case. They then told us that they would have a new tire at 8 AM the next morning.

When he went back there this morning, they basically disavowed any responsibility for the tire failing and we had no option but to pay for another tire.

I brought my 2004 Pacifica to Mavis Auto on 11/19/10 due to front end noise, clunking on the front end when going over a bump. I was informed by their manager that the vehicle needed extensive front end work, tie rods, shocks engine mounts and struts. I trusted his advice and informed him to go ahead and change it.

I then received a phone call that night that my vehicle is ready but that they broke my power steering hose and that they will not be able to replace it until the following day. I stated that as long as it is fixed by tomorrow, it's fine. About 30 minutes later, someone else called me back and said that my car is now ready. I then questioned about my power steering hose and I was told that the car is fine, "We bypassed the system. It works and that the part will be in this week and we will call you to bring the vehicle back." I picked up the vehicle that night and I still have the same clunking noise coming from under my car. It seems that they did not fix anything.

I went there the next morning and questioned them about the noise and they said that when they changed the power steering hose that they will look at it again. They called me within two weeks and told me to bring the car back so they can change the hose and look at it. They then changed the hose and told me that the car needed new stabilizers on both ends and that they would pay for the parts and all I had to do is pay for the labor. I agreed. Now when I returned the car again, I was told that the car needed differentials and that they are unable to fix this problems and that is where the clunking noise is coming from. So now I'm wondering why I paid $1494.48 for work done to my car that there was no need for. When I questioned them, they looked at me as if I did something wrong.

I purchased three new tires from Mavis in NY before driving back to my home in Montana. Within 24 hours the front left tire was low. I suspected they did not mount it correctly. Since I was traveling across the US, I stopped once or twice a day and put air in it. When I arrived home I took the rim and tire to my local Pro Tire and they told me that whoever had mounted the new tire cracked my rim and it could not be repaired.

When I contacted the Peekskill store, I was transferred three different times before reaching the manager who told me that it was my "misfortune" for not still being in NY where they could see the rim. I asked for an email address to send the pictures to and was directed to "Mavis.com", which by the way, was not an email address and their message system does not allow pictures to be attached to messages. I took pictures and sent them to the District office after speaking to a District Manager. A man by the name of Joel took my complaint, but insisted that they did nothing wrong. (I had also taken the rim and tire to another company locally, Tire Rama, and they also told me that the damage was done by whoever mounted the tire.)

Joel was rude, abrupt, unprofessional, downright hostile, and would not let me speak on the phone. He interrupted me, spoke over me, and mocked me like I was an idiot. He kept saying the rim was rusted (by the way even I know that aluminum rims don't rust!) and pitted. I live on a red dirt road and I did not clean the rim before taking the picture so that he could see the fresh, new damaged marks on it for himself. There are long scratches, hammer marks and bent spots along the edge from the tech trying to "fix" the damage he did. When I brought the car in, the bad tire was holding air just fine and I didn't encounter a problem with it until after they mounted the new tire.

These people ruined an Infinity rim for my car and refuse to repair or replace it. Now I can not drive my car until I find a new or used rim. I am still trying to see what I can do about them replacing or repairing my rim.

Don't ever trust them with your car. It is just a bunch of young, inexperienced, untrained people that are working on your car. What's worse, the fact that they are so rude and pompous to believe that people will continue to do business with them even after episodes like this. In these economic times they should be trying to get or keep customers, not chase them away.

I purchased 4 tires. Two of the rear tires were hand tightened causing them to malfunction on the expressway. This almost caused a catastrophic accident that could have resulted in a fatal accident to my family. I had to be towed off the expressed and had to pay for this service. My concern is that the work done was unprofessional and could in the near future lead to an accident.