Just Tires

Theresa of District Heights, MD September 21, 2009

I receied a coupon in the mail for an oil change. When I went to get the oil changed 1 day before the coupon expired 5/21/2009 I waited for an hour only for them to tell me that my oil filter wasn't available. I had to wait for them to put oil bakc in my vehicle and was almost late for work. I was told my options were to go to the nearest Pepboys or Auto Zone purchase a filter and they would put it on for me in which I felt wold have defeated the prupose of going there for a FREE oil change. Well the manager told me they would call me when the oil filter came in and even said he would ake a note of the situation in the computer. It's been 4 months. Well, needless to say I will NEVER go to Just Tires for anything free or not! They just don't seem to genuinely care about the coustomers. How do you offer a Free oil change and not hae all of the products for the completion of the job?

Cherry of Garden Grove, CA April 16, 2009

Cherry of Garden Grove CA (04/16/09)
1. 5/9/08: Tire purchased cost 219.36 including alignment @ 77, 396 miles 2. 10/28/08: Alignment was done and paid for as warranty had expired 3. 3/6/09 (Friday 8:27am): Took in for alignment and was told alignment cannot be done as I needed 2 new tires. (2) P195/65R15 89S SL Eagle LS2 VSBRPTL purchased plus alignment a total of 271.35 @ 89,590 miles. Over the weekend, the tires vibrated when I drove.

4. 3/10/09: In the morning I called and asked for Rocky who I dealt with. He was not there, per Josh, so I left a message that apparently the car needs the alignment re-checked and that I would bring it in on Friday 3/13/09. 5. 3/13/09: I took the car in at 9:13am. After Israel checked the tires, Rocky told me that there were bald spots on the two tires. I asked how can that be, I was just there the week before. I got the tires replaced at 89,590 and it was 89,889, a total of 299 miles.

He called Joshua D. M, manager. Joshua told me that I have bald spots on two tires caused from stepping on the brakes and he could not do anything for me. I told him that his reason for baldness of tires does not make sense and telling me that he cannot do anything for me is not acceptable. I told him I will take the matter further and he told me he did not care what I did. I did not sign the work order and Joshua told Rocky to give me the phone number to call.

6. 3/13/09: I called the Goodyear # on the invoice and spoke to Janie? and explained what had happened. She directed me to Mountain View Tire & Service with an authorization # to seek help. On inspection, it was found that there were no bald spots on the tires. 7. I called the number for feedback on ?3/17/09 and requested a call back but got no response.

64.95 plus tax Wheel alignment fee. I will have the work done elsewhere. 27.00 plus tax Wheel balance computer Spin. I will have the work done elsewhere. 62.50 2 hours/25.00 of my time wasted at the tire store

Shane of Placentia, CA February 4, 2009

Shane of Placentia CA (02/04/09)
Worst experience ever, twice. Bought rims and tires from this location and have had nothing but problems. Had rims and tires installed and alignment done. Alignment had to be redone, twice. Balance was bad and had to be redone. Tech told me the machine was to blame. Keep in mind, brand new tires and rims. Went back to have lug nuts torqued and tech slammed torque wrench into brand new rims like nascar. Manager gave me attitude when I complained. Went back to have rotation and balance done second time, tech didn't balance rims the way I asked. Tech told me that there would be a wobbly wheel if he static balanced them with pound on weights. Took the car and called the manager the next day.

Mike (manager) told me that he has been in the buisness for 30 years, and that there are not pound on weights made for aluminum wheels. When I asked him to refund my money for the road hazard and lifetime rotation and balance, he told me that I have had the rims and tires for over two years. I bought them in nov. of '07. That makes them just over a year old with 5,000 miles on them. There are so many problems with this Just Tires location I don't have enough time to list them all. By the way, Mike told me that he owned the store when I asked to speak to his supervisor.

When I asked him if he owned the store again he told me that he owned the inventory. When I asked him who owned the buisness and the building he then told my that Goodyear owned it and gave me the 1-800 number with much hesitation. Do yourself a favor and take your buisness elsewhere, it's not worth the aggravation. Having been brought up around cars all my life and working in the industry for years myself it is very hard to have a manager of a tire shop tell me that I don't know what I am talking about. By the way, I took both of my vehicles to the Big O tires a couple of doors down and the gladly took care of my issues without a problem.

Damage to rims when tech repeatedly hit rims with torque wrench. Also tech put car on lift with a socket on the lift and when he raised the car it damaged the pinch molding on the bottom of the car Had to remove glue from all rims due to stick on weights that I requested not be installed on my rims Lost a lot of time dealing with employees and managers who don't seem to care once you have given them your money. Lost the money I paid for road hazard and lifetime rotation and balancing since I will not take my car back to just tires Had a rear shock leaking oil and not functioning properly that the facility did not warn me of. I found out when I got underneath the car to check the rims for damage.

Bright of Durham, NC December 22, 2008

Bright of Durham NC (12/22/08)
I took nine tires mounted on Mercedes rims to this shop and spoke to Joshua to dismount the tires. I needed the rims only. He invoice me on eight tires and rims but I dropped nine tires and rim.[Mounted] I had my wife and adult daughter as we dropped off the tires and rims.They are my witness. Joshua stole my rim. I picked up eight and the nineth rim was stolen. He knew it was nine rims even though the invoice said eight. AND HE IS A MANAGER FOR THIS STORE?

Gerald of Aston, PA November 22, 2008

Gerald of Aston PA (11/22/08)
have road hazard on tires, had tire going flat went to get fixed was do for tire rotation. the following week i was walking down my driveway and saw my lug to the same car sitting there.took the lug to the car and saw that the tire we thought was fixed was half flat.my wife had to drop me off at doctors appt.took car to above location she seat for 3hrs+

ps took then over 20 min to find the paperwork

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |