Just Tires

I purchased 4 new tires from Just Tires, Culver City, CA. At the time of purchase, they charged me to replace all valve stems. None were replaced and I had to argue for my money back. I was told the charge was there as the State required replacement of the stems, yet it was not done. Today, I had a nail in a tire and took it to Just Tires for a fix under the Road Hazard Guarantee. I was told the tire was not repairable and would have to be replaced. A charge of $14.95 for balancing and $22.20 was proposed for the new tire. One would think this would not be due as the tire had a warranty. The car was put in the service bay and 2 people opened the hood and started to put a meter on the battery. I told them to close the hood and was ran out of the shop. The manager subsequently refused service and I left. The tire was quite fixable with an inside patch, which I had done at a local tire shop here in town. I will now try to collect the billing from Just Tires.

I put my 09 Tacoma in for a $19.99 oil change. The next day there was an oil spot in my driveway that was never there before. Oil spilled on the inside of the chassis and eventually leaked to the underneath of the body; thus in my driveway. Upon confronting the manager he said he would wipe the oil up from the truck, top and bottom. When I realized I shouldn't have to go back to complain about this I realized, I got a $19.99 oil change from a chain store and that this wouldn't have happened at the dealership, he then asked for a chance to remedy it.

Who the ** is going to clean up the oil spill in my driveway? He had his chance. Aren't people busy enough and shouldn't have to put up with mediocre performance when there are so many people out of work? I will not be returning to Just Tires nor will anyone else living under my roof! Do not go to the Just Tires in Turnersville, NJ!

I went in for a tire rotation, which was advertised on their board for $20.00, and after waiting an hour and a half for it to get done, I was handed a bill for $21.40. When I asked, "What for," The manager just laughed at me and said that was for shop fees. I asked what that was for and he said, "We do that to everybody." Deceptive advertising and I will never buy anything from them again, especially with the smart-aleck attitude they used.

I have been a customer of Just Tires for years. I have taken all my vehicles, a total of four, there for tires. Most of the time, I'm not researching other tire shops, just customer loyalty. On November 11, I went to Just Tires in Raleigh at Crabtree Valley Mall to have tires installed on my son's car. There was a sale for his tire size at that time. But once I arrived, we were told his car needed a special tire. Previously they had installed a tire with a special rating and were trying to do so again at a cost of approximately $230 more, for a total cost of $430 without the road hazard. The cost would raise another $60-$80 for the addition of road hazard, instead of $200 that was advertised.

When discussing this with the manager, he was nonchalant and had a "I-don't-care attitude". I then asked him if there were any discounts for Veterans Day (since I was a veteran). He told me there was nothing he could do for me. When I heard this, I did some quick market research and found they had been less than honest before and was trying to scam us again. The tire they recommended was for cars that would be going 119 mph. My son has a Ford Escort, the sport edition. Now there is no way he would be driving this speed, and for sure they knew that. I went to Discount Tires up the street and purchased all four tires with the road hazard for $400. The salesperson there was polite and exhibited that he wanted my business.

Called ahead to see if 13/175 tires available rep said yes. I pulled up along bay and parked and took out two tires on rims while 3 men stood and watched me, offered no help. Tried to make it easier for them. Went and parked up by front door went in to talk to rep. He had a bad attitude right off the bat in the way he spoke to me. Should have left then. I have worked with the public forever. He took my personal info and then I asked him what my pricing options were. He told me I had none because they don't make tires this small any more. He told me for two tires it would cost me $105 each. He was so poor at customer service.

I then called my mechanic because we had discussed prices before I left..he was waiting for me to come back with the tires. My mechanic told me we could find them somewhere else and I should not let anyone treat me this way. I called Wal-Mart (5 minutes away) and they said to come on down. I had an estimate ready for me had my tires put on quickly, friendly service and they cost $120.00 for both. Before I left Just Tires I asked this jerk his name and he said Matthew and his attitude changed. I will always tell people now not to go to Clayton Just Tires. My mechanic will no longer use them nor my neighbor. Word spreads in a small town.

I scheduled an appointment for 8:30 a.m. I got there early and three walk-in customers in front of me were waited on and serviced before me. I purchased 4 tires and 2 hours later they were done. I left the store and drove and the tire sensor lit up, telling me I was losing air in one tire. I stopped to add air and found out that the tire was leaking air. I called them and they sent me to the nearest Good Year store. The tire sensor was not installed properly in two tires. I was very inconvenienced and upset with the service I received.

I bought two new tires. I waited while the tires were put on. As we paid, the clerk told us that an employee broke off the apparatus that auto monitors tire pressure. The employee said they did not know what it was and just pried it off. We were to return when they called us when they got it, maybe next week. Three weeks later, they never called. We went back. Again, they were sorry as they could not fix it because the dash light that is related to this monitor will not go off, i.e., shows constant need of attention. It is negating the purpose of the tire monitor. They want $49.00 just to research to see if it's really faulty or just false alert. How stupid was that! I took the name to mean they knew tires. It's a big mistake. Avoid this company.

I sent my husband to buy a new tire and after they put it on, they told him that it needed an alignment so he called for me to talk to the service manager. I asked if he was sure that it needed an alignment and he got loud! I said, "Sir, l am only asking because I just came from the GMC dealer and they told me everything was alright." He got mad and screamed at me saying, "Look Miss, I am not going to argue with you."

l told him he had no right to talk to me the way he was talking to me now. He is overboard. l hung up and called my husband back and told him to tell them to take the tire off my truck and the service manager said he would not take it off. So my husband put me back on the phone and l told him l would pay for the tire, and then he said he would take it off. After that, I asked for the store manager and the service manager said, "I am the manager," and in a minute, Aurther got on the phone. I hung up and went down there and yes, I was very mad.

I had a slow leak in LR (a roofing nail). The price was outrageous! The price was bad enough and when I got it, the seat was moved as far back as possible and every A/C vent was moved to blow on driver. Why? I can not believe $36.22 to repair a flat and why everything had to be moved to drive it.

I arrived at 9:28 AM and the car was finally loaded onto lower rack at 9:45 AM. At approximately 10:20AM, while the car was on the lower rack, I noticed a technician checking under my hood and messing with wires, moving my battery around etc. I asked John why would the tech be under my hood since that has nothing to do with my tire. John went out and asked the technician that question. John then advised me that on back of handwritten work order it stated 'check battery'. He then went on to say that according to the technician, my battery was 'low'. I stated that I did not authorize such action. I also explained to John that my printed and signed work order did not include check battery' or any words to that effect and that I never authorized that service (free or otherwise). Further, my battery was not low (5 year battery with only 2 years of use) and had just been checked the week prior.

My vehicle was then moved from the low rack to the higher rack. Within a few minutes, a technician came into the waiting area and stated that I needed an alignment and that would cost $79.95. I declined, stating that I didn't like being held hostage (car on rack) and to please complete the tire installation and remove my car from the rack. The tech became somewhat rude after I declined the alignment and left the waiting room a bit abruptly.

My car was then removed from the rack and parked in the customer parking area. I paid the $118.31 with my Amex card. I asked John about the 30 minute' guarantee and he said that it only applies to the actual tire installation, nothing else. I then said to John that the '30 minute' guarantee is inaccurate because it does not state "excluding other services'. I further suggested that prices for the other services and/or products' available should be posted in plain sight in the waiting area.

I would like to also complain that when the technician parked my car back in the customer parking area, he left the windows down and the key in the ignition, in the accessory position. So when I retrieved my car approximately 10 minutes later, the headlights were on, the radio was blasting and the air fan was also blowing (I would like to know why the key was not brought back into the waiting area and given to John to give to me). And if they were so concerned about the status of my battery, it certainly didn't help to leave all the accessories on, without the engine running, not to mention the possibility of some stranger walking onto the lot and driving off in my car.

My battery is just fine. It has a 5-year warranty and was just checked the day before and was found to be working fine. As to the alignment, it too seems to be just fine.

I really felt that I was targeted since my car is an older model (1991). I am female and over 50. I work in the automobile sales/service industry and I know how that process works. Thank you.

I made oil change at this location. That guy screwed up with something.. After oil change, I am hearing some bad noise, when I drive my vehicle. Its 2002 Toyota Camry. I am having this vehicle for more than 2 1/2 years. So far, I dont have any issue. When I brought the vehicle, he did nt pay any attention and without looking at it, he says "I DONT KNOW"... Better bring it to somebody else.. You can't hear this answer from anybody.. This shows his attitude

one new tire is defected - need air all the time. same problem from them

Worst experience ever, bought 4 new Good Year's tires. Woke up the next morning, all four tires were flat, call road service to put air in tires, so I could get back to Just Tires. They told me what the problem was and that they will fixed it, that was my first return. Before the day was over I was back again, they said something was wrong with the stems, it was leaking air, again they fixed it. I went a couple of days and I was back again, listening to another lie.

They said that the sensors in the tude was off, and of course, they fixed it. On Sunday morning, I was going to church and had to stop and put air in the tires. After church, I went back to Just Tires, they said that somebody had left the bar codes on the tires, and again they fixed it. I drove for about two weeks and early Wednesday morning (12/01/10) my light can on in my van to let me know that I needed air in my tires. I have a Family Day Care, how can I take care of my children if I am always at Just Tires.

The Manager Phyllis, told me that I should take my van to the dealer. I told her that the dealer didn't put the tires on my van for $816.28. So, why should I take my van to the dealer when I have spent that kind of money. The 4 Good Year's tires was put on my van on November 9, 2010, and I am still putting air in my tires.

Today is Thursday, 28th of April. We always joked; I always let you all do my service. This day, the guy said one hour for an oil change and tire rotation. I waited until about 3:55. I asked for the paper and the bill of sales. I know it was every bit of 2pm when I arrived. And the rest of the staff disappeared. I guess they went home. But one of the mechanics said, "I will look into your car." I went outside, and my car was just sitting in the bay. I saw people go and people come. That's not business. I was very dissatisfied with the service this day. They need help there bad.

I receied a coupon in the mail for an oil change. When I went to get the oil changed 1 day before the coupon expired 5/21/2009 I waited for an hour only for them to tell me that my oil filter wasn't available. I had to wait for them to put oil bakc in my vehicle and was almost late for work. I was told my options were to go to the nearest Pepboys or Auto Zone purchase a filter and they would put it on for me in which I felt wold have defeated the prupose of going there for a FREE oil change. Well the manager told me they would call me when the oil filter came in and even said he would ake a note of the situation in the computer. It's been 4 months. Well, needless to say I will NEVER go to Just Tires for anything free or not! They just don't seem to genuinely care about the coustomers. How do you offer a Free oil change and not hae all of the products for the completion of the job?

1. 5/9/08: Tire purchased cost $219.36 including alignment @ 77, 396 miles 2. 10/28/08: Alignment was done and paid for as warranty had expired 3. 3/6/09 (Friday 8:27am): Took in for alignment and was told alignment cannot be done as I needed 2 new tires. (2) P195/65R15 89S SL Eagle LS2 VSBRPTL purchased plus alignment a total of $271.35 @ 89,590 miles. Over the weekend, the tires vibrated when I drove.

4. 3/10/09: In the morning I called and asked for Rocky who I dealt with. He was not there, per Josh, so I left a message that apparently the car needs the alignment re-checked and that I would bring it in on Friday 3/13/09. 5. 3/13/09: I took the car in at 9:13am. After Israel checked the tires, Rocky told me that there were bald spots on the two tires. I asked how can that be, I was just there the week before. I got the tires replaced at 89,590 and it was 89,889, a total of 299 miles.

He called Joshua D. M, manager. Joshua told me that I have bald spots on two tires caused from stepping on the brakes and he could not do anything for me. I told him that his reason for baldness of tires does not make sense and telling me that he cannot do anything for me is not acceptable. I told him I will take the matter further and he told me he did not care what I did. I did not sign the work order and Joshua told Rocky to give me the phone number to call.

6. 3/13/09: I called the Goodyear # on the invoice and spoke to Janie? and explained what had happened. She directed me to Mountain View Tire & Service with an authorization # to seek help. On inspection, it was found that there were no bald spots on the tires. 7. I called the number for feedback on ?3/17/09 and requested a call back but got no response.

$ 64.95 plus tax Wheel alignment fee. I will have the work done elsewhere. $ 27.00 plus tax Wheel balance computer Spin. I will have the work done elsewhere. $ 62.50 2 hours/$25.00 of my time wasted at the tire store

Worst experience ever, twice. Bought rims and tires from this location and have had nothing but problems. Had rims and tires installed and alignment done. Alignment had to be redone, twice. Balance was bad and had to be redone. Tech told me the machine was to blame. Keep in mind, brand new tires and rims. Went back to have lug nuts torqued and tech slammed torque wrench into brand new rims like nascar. Manager gave me attitude when I complained. Went back to have rotation and balance done second time, tech didn't balance rims the way I asked. Tech told me that there would be a wobbly wheel if he static balanced them with pound on weights. Took the car and called the manager the next day.

Mike (manager) told me that he has been in the buisness for 30 years, and that there are not pound on weights made for aluminum wheels. When I asked him to refund my money for the road hazard and lifetime rotation and balance, he told me that I have had the rims and tires for over two years. I bought them in nov. of '07. That makes them just over a year old with 5,000 miles on them. There are so many problems with this Just Tires location I don't have enough time to list them all. By the way, Mike told me that he owned the store when I asked to speak to his supervisor.

When I asked him if he owned the store again he told me that he owned the inventory. When I asked him who owned the buisness and the building he then told my that Goodyear owned it and gave me the 1-800 number with much hesitation. Do yourself a favor and take your buisness elsewhere, it's not worth the aggravation. Having been brought up around cars all my life and working in the industry for years myself it is very hard to have a manager of a tire shop tell me that I don't know what I am talking about. By the way, I took both of my vehicles to the Big O tires a couple of doors down and the gladly took care of my issues without a problem.

Damage to rims when tech repeatedly hit rims with torque wrench. Also tech put car on lift with a socket on the lift and when he raised the car it damaged the pinch molding on the bottom of the car Had to remove glue from all rims due to stick on weights that I requested not be installed on my rims Lost a lot of time dealing with employees and managers who don't seem to care once you have given them your money. Lost the money I paid for road hazard and lifetime rotation and balancing since I will not take my car back to just tires Had a rear shock leaking oil and not functioning properly that the facility did not warn me of. I found out when I got underneath the car to check the rims for damage.

I took nine tires mounted on Mercedes rims to this shop and spoke to Joshua to dismount the tires. I needed the rims only. He invoice me on eight tires and rims but I dropped nine tires and rim.[Mounted] I had my wife and adult daughter as we dropped off the tires and rims.They are my witness. Joshua stole my rim. I picked up eight and the nineth rim was stolen. He knew it was nine rims even though the invoice said eight. AND HE IS A MANAGER FOR THIS STORE?

have road hazard on tires, had tire going flat went to get fixed was do for tire rotation. the following week i was walking down my driveway and saw my lug to the same car sitting there.took the lug to the car and saw that the tire we thought was fixed was half flat.my wife had to drop me off at doctors appt.took car to above location she seat for 3hrs+

ps took then over 20 min to find the paperwork

I have been doing busines with this location for at least 10 years. Every time I go in there and have to talk with Mr. Janowski it always appears as if he is being 'bothered' with what he may consider to be too many questions.

I was in recently and asked about a few different tires as I needed to be educated on which tire is best for me , etc.

Mr. Janowski began making the 'sign of the cross' over himself as if he couldn't handle the questions any longer. He did this on more than one occasions. I witnessed him doing this with other customers as well.The straw that borke this camel's back is recently I went in there to look at another tire.

I then decided i would purchase that particular brand. I aske Mr Janowski about scheduling an appointment. I asked if he had a calendar and he didin't He said to simply give him a call when I was ready-fine. I then came back in and told him that my cell phone had a calendar and that I will set the appointment now.At that time i headr him mumble,JESUS CHRIST!.

I LOOKED UP AT HIM AND SAID ,. What did you say ? If I am bothering you just let me know ! I was totally upset at this time. He said, No , I didn't say anything etc.
This person should see a Psychiatrist. His body actions and nervousness is unacceptable and he always answers questions in a manner of TALKING-DOWN to the customer.

I would rather call the consumer complaint dept. to discuss this with someone but there doesn't seem to be any way to do this.

Just Tires Store Number 2352 Sales rep. orederd wrong tires 255 instead of the correct order that I called in which was tire size 225. I live an hour and 15 minutes away form the store when I was informed by my tire speacialist,(who were responsible for putting my new tires on) that the company had infact ordered, which were not the tires that I had requested. This resulted in me having to re-rent a-car which was supposed to be turned in today at 3p.m.

Now I am paying unexpected inspenses that could have been avoided had the store rep just ordered the right size tires in the beginning. I have had to hire someone to return the tires just to get a refund because I have to go to work and can't return the tires today in person myself. So needless to say my car is still undrivable because I still have no tires and my expenses have already gone over $300.00 because of the mistake made on Just Tires sales rep.'s mistake. When I spoke to the manager Jimmy he never even apologized about the mistake and was very blount in saying well when you give us our tires back, then I will refund yuor debit card, That's all I can do for you.

He was cold and showed no professionalism and I was hung up on by Mary, awho is a rep in the corporate office after requesting to speak with a supervisor. I have spent more gas in a day trying to resolve this than I normally use in a week! I have missed two appointments on my job, which just costed me $372.oo, trying to arrange how to get the wrong tires back to the Garner Just Tires Co. I mean these tire people have no idea the time, money, and inconvience that this has cost me!

This mistake has cost me over $450.00 and the company's rep. is to blame, yet their mistake is not only costing me more money, but I am mentally tired and frustrated by speaking with Mary, a worker who hung up on me and told me that their calls are not recorded,and the company needed to talk with other consumer's, as if my concern didn't matter at all. Her unprofessionalism has me outraged , because if Mary talks daily to consumers, I can imagine what type of experience they have. Where is the professionalism today? How did the tables turn that hard working Americans that have to spend their hard earned money end up paying for mistakes that a company made? It's not fair and I wonder how they would feel if they had to pay at someone else's carelessness. I'm a single parent and the money that this company's cost me isn't fair to my household or my daughter. I feel like I have been stolen from and no-one is doing anything to help, even though I know who stole from me.

The gentleman on the phone said they would take it care of it, it wouldn't be a problem.

After I dropped my truck off the gentleman at the service desk informed me that I had a screw in my tire. It was almost to the point where they couldn't fix it. He said it was good I brought the truck in when I did.

I was informed the tire was fixed and everything was fine.

Fast forward to last week where I started experiencing the same problem with the same exact tire. I wasn't sure if I had another leak or what the problem was.

I brought the truck back to the same Just Tires location in Norristown. They checked out the tire and Leroy gave me a call back within 10 minutes. He informed me that the tire was plugged and it could not be repaired. I told him that I brought the truck to the same location, they plugged the tire. Leroy told me that it was impossible. Just Tires does not plug tires, they only patch.

I honestly don't know the difference between a plug and a patch (that's why I took it to Just Tires). I informed Leroy that the truck is only 7 months old, the only problem I had with it was the tire. He told me that they don't plug tires again. I didn't watch the guy fix the tire nor would I have known the difference. Leroy told me that there was nothing that they could do. I would have to buy a new tire ($200).

I offered to Leroy to take all 4 tires off and inspect them. No other tire has been patched, so it should be conclusive evidence for Just Tires that it is indeed the same tire they worked on. All four tires have the same wear (about 10,000 miles) on the treads.

Just Tires told me that there wasn't anything they could do even though it was their craftsmanship or lack of that is at question. Even worse they are claiming that they didn't do anything to the tire. I feel mistreated and misled. I feel that Just Tires plugged my tire to give it a quick fix (since it was late at night on the first time I brought it in.

Economic damage - $200 for a new tire

On March 5, 2002, I took my 2000 GMC Yukon to your Just Tires Store at 2395 Welsh Road, Philadelphia, Pa. 19114. The reason for the visit was to have your staff remove and replace a damaged valve stem. It seems that three of my valve stems caps were stolen from my truck in front of my house and the forth was not taken because it could not be removed and was damaged. Rather than attempting to remove it because I did not want to damage my wheel, I brought it to Just Tires, rather than to the corner gas station, because of the equipment and expertise that an establishment of your kind has. I am meticulous about the condition of my entire vehicle.

The work was done but not inspected at Just Tires premises, but rather when I returned home. Upon examination of the wheel, it was obvious that there were gouges and scratches in the wheel that had not been there before I took my vehicle for repair. I returned to the store and the mechanic who worked on my car denied that he had caused the damage and alleged that the damage must have taken place at the time of the theft. Since I had examined my vehicle prior to bringing it to Just Tires, I am positive that there was no damage to the wheel before it was brought in for repair.

The very reason why I chose your establishment was because I wanted to be protective of the expensive wheels that were on the vehicle. I asked the employee why, if the damage was there before he did the work, did he not point it out to me, because they knew I was concerned about not damaging the wheels. His response was that if there is damage noticed at the time the work is done, it is noted on the receipt. I have a copy of the receipt and there is no such notation on my copy of this receipt - Invoice No. 082970.

I phoned Just Tires customer service line and spoke to an employee named Judy, who listened to my complaint, called the store, to hear their version and then called me back to inform me that the employee denied causing any damage to my wheel and therefore, any responsibility for the wheel.

These wheels were purchased in August, 2001. There were only 6,186 total miles on the truck (noted on your receipt) and not more than 2,000 miles since these wheels were purchased. I paid $350. Each for these wheels.

Physical Damage to wheel and emotional distress from being disrespected by the Just Tires Staff