Goodyear Tires

Jutikadevi of Atlanta, GA May 23, 2009

I purchased, Threadlife Warranty Claims for my 3 tires, but once a tire need to be replaced after driving, they handed me a bill for 122.00 expecting me to pay that with a smile..... The warranties there mean nothing....... Buyer beware!

Desiree of Davenport, FL May 17, 2009

I took my SUV in for a break check and an alignment. It took them an hour to look over the car and call me to let me know that I needed rear break pad and rotors and that I would also need a break fluid change. After finding out that It was going to cost me about 600 with the alignment I went ahead and authorized for them to do so because it was something I needed. In the mean while my husband and I along with our 4 children ranging from 5 months in age to 6 years old, the oldest being special needs, we continued to shop in the plaza behind the Good Year shop. After two hours had passed, a total of three hours since they had the car, we went back over to see if they were getting close to being done.

I asked the sales manager and he said about 30-45 min's. I thought that's fine we can wait to go and get something to eat if its only going to be that long. The kids started getting anxious after a while as we took them out of the waiting area trying to not disturb any other waiting guests even though it was 90 degrees outside, no over exaggeration.

An hour passed and I approached the sales manager again to find out what was going on at that point the service manager came in and told me that they were having problems with a rotor and that he was putting it all back together right now and we should be leaving. Another 20 min's passed and all we saw was our SUV going up and down on the lift and going for another test drive. They continued to check the vehicle over and over when I started to question if they even had any clue what they were doing. I then asked the sales manager again how long. I told him my kids were starving please let us know if it's going to be longer so I can get them something to eat if it is. He came back and let me know yes it's going to be a while longer we may have to order another rotor. We decided to walk to a near by restaurant and eat something.

When we came back the car was still being looked at and not fixed yet. By this time the store was closing and they told us that they put our old rotor on the wheel and that it wasn't making any sound but we had to come back tomorrow to get another one that they were unable to get a new part today. When I went to pay I was charged for the part that is not on my car yet which shocked me enough. I then go to get in my car and notice there is grease all over the inside of the driver door. The test drove my car for a total of 9 miles which I think is absolutely ridiculous.

They said by putting the old rotor on there was no sound, well when I stopped the car at the first stop sign it sounds just like it did when I brought it in and still is not breaking well. When I got on the highway to come home I let my hands off the wheel to test the alignment and I instantly was crossing over three lanes of traffic. Not only did I spend 6 hours waiting for my car but at the end of the day my car wasn't even fixed... at all! I am now expected to go back to the store tomorrow to get the part put back on though they have not even shown that they have the competence to fix anything that I asked in the first place.

Todd of Soquel, CA April 26, 2009

In 2006, my wife leased a new VW Beattle from a dealership in Santa Cruz County, California. The car came with a set of new Goodyear Eagle RS-A tires. My wife coummutes 40 miles round trip five to six days a week to work. The car has approximately 60K in miles on it. The tires have not been mistreated- surface streets and freeway use only.

On 4-25-09, my wife drove to work and parked in a public use garage and spent eight hours working. When she returned to the car the driver side front tire was flat. A tow service was called and they put on the spare tire. It was at that time the tow service driver showed my wife the inside sidewall of the replaced tire. In brief, about 90 percent of the side wall had separated from the main tread to the point the metal bands were exposed.

When my wife got home I crawled under her car and saw the passenger side front tire was also in the same defective condtion. I took pictures of both tires and downloaded them onto my computer. The cost to replace all four tires will be over 500.00 based on a Sear's estimate. I checked the internet for recalls and safety bulletins on Goodyear tires. I found there was no formal recall of this tire, but Goodyear was doing a "silent recall" replacing tires for customer satisfaction. I found many similar complaints about these tires, the Eagle RS-A, separating at the sidewall on the internet.

Aleksandr of Wilmington, DE April 23, 2009

Goodyear’ associate yelled on me and he humiliated me So I stay here a defenseless. I bought tires manufactured by a Goodyear Tires Company. Free rotation came with the purchase. Last rotation I did in Goodyear shop located in Claymont, DE. For the next rotation I came to Just Tires shop on Kirkwood in Wilmington, De. The written conclusion states: “Drivers side, front and rear, and passenger front, one lug each rim, cannot get to come off. Goodyear was the last to put wheels on. Nuts appear to be striped on. Shop’ technician did not try to remove wheels forcibly.�

In other words, they did not want to do repairs for their cost. Neither did I for mine cost. I had to bring car to Goodyear in Claymont, De. That is the place where previous rotation was done. Associate, on his blouse was name Manny, took a look at both invoices, and started loudly yelling on me, calling me “motherfucker� ( I am not comfortable to mention this here, but what can I do?). He was forcing me to leave the shop, he wanted call the police, he yelled that G-d will take care of all of us, etc. On my request to speak to manager, he showed me on the door out. After all of that he went to service bay. He came back with mechanic. That mechanic called himself Ray - a manager. He said he did not want to know what was going on in between me and Manny. He also took a look at the invoices, we went outside to write down numbers from the label located on the frame of the car. He promised call me the very next day, and to take care of the problem.

All that occurred on 04/06/09, at 5:00 PM. Today is 04/23/09. I have not received the call yet. I do not want to bring my car to that place anymore. I do not suggest to anyone to deal with that shop that is Goodyear, Tristate mall, Claymont, DE.

Don of Gainesville, FL April 21, 2009

Don of Gainesville FL (04/21/09)
On Friday April 10, 2009 I dropped my 2001 GMC Yukon off at Goodyear Service Center in Gainesville Florida for a resurfacing job on my rotors. I dropped the vehicle off and picked it up later that afternoon. It wasn't until the same night that I realized the right side mirror had been partially melted. This damage was NOT there prior to dropping off my vehicle.

The following day (Saturday April 11, around 4:15) I was able to make my way over to the same Goodyear and speak with the Service Manager Tom, who came out and took a look at it and could clearly see damage had been done. He agreed to re-order the mirror and would be in touch with me. I gave him over a week and re-contacted him on April 20, 2009 at roughly 9:20 a.m. Only to be told that his District Manager told him not to fix the damage that was done and he completely denied even having the capability of burning/melting the right side mirror (when every repair shop as some sort of blow torch for stuck nuts and bolts). This was a completely different tune than he was singing a week ago, where he not only acknowledged, but apologized.

I am frankly disgusted and perturbed that Goodyear would treat a loyal customer this way. In the last month and a half alone I have spent well over 1,000 at that particular Goodyear and have no need in general to try and scam my way into getting anything for free. Like I said, records show how much money I have spent with them. I understand in these tough economic times and District Managers are concerned about their bottom line and nothing else. But, to damage a vehicle while it's in their care and then refuse to right a wrong just shows how badly this particular Goodyear represents the overall company. I'm severely disappointed that Goodyear not only goes back on its word but does so in such a sad, pathetic manner, it's unreal. I would truly hate to see how they would treat a first time customer versus how they treated me, a long term customer.

I have to replace the mirror and repaint it, at a normal repair shop that may cost 3-400.

Eric of Wausau, WI April 9, 2009

Eric of Wausau WI (04/09/09)
On 4-7-06 I purchased four Eagle #1 Nascar tires. In December 08 I took the two rear tires off of the vehicle and I realized that two of the tires, two P255/70R15's were made in 2002. The paperwork for the tires indicated that the serial numbers were made in 2005. On December 30, 2008 I contacted Kent Olson about the serial numbers not matching and the three year discrepancy with the two tires I purchased. I was informed that there is no store policy concerning the selling of older tires. He said that it was not uncommon for incorrect serial numbers to on the paperwork due to the number of tires he sells.

Mr. Olson did not offer a replacement for the two tires or arrange for a reduction in cost for two new tires. I explained to the owner that due to the older tires, I did not want to risk driving a car with these tires. On 1-20-09 I sent a letter to the Goodyear Tire & Rubber Corp. Customer Service Manager informing him of the details; including sending him copies of the tire paperwork with incorrect serial numbers. I have not received a response from Goodyear as of this date.

The older tires are on an older muscle car that doesn't get driven a lot. No damage has occurred- yet.

Richard of Foothill Ranch, CA March 26, 2009

Richard of Foothill Ranch CA (03/26/09)
This store has tried to scam me twice on brakes. The first time, I went for brake work and was told that I needed a new brake drum. I knew the drum was nearly new, having only 5,000 miles on it. The DMV inspected the brakes, spoke with the shop that had previously replaced the drum, then interviewed the mechanic at the Goodyear shop and had them look at my brakes, again. Goodyear admitted that the drum was like new, but claimed that it had mistakenly read its digital micrometer. That was when this shop was new.

Recently, I made the mistake of having them look at another vehicle. They said it needed a front brake caliper, pads and rotors needed turning. Suspecting the caliper may be good, I took it to trusted shop that was further away. I told them that that caliper was suspect. They could have sold me a caliper, but said it was fine. They did the work for 255, which included new rotors, whereas Goodyear wanted 400 but would only have turned the rotors.

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