Goodyear Tires

Susie of Hattiesburg, MS November 11, 2009

I have a complaint with Goodyear regarding unprofessional and unethical behavior of the Goodyear Tire Store Managers located at the 4934 Hardy Street, Hattiesburg, Ms store today, 11/10/09. At approximately 3 pm today I called the store and asked pricing for front brake replacement on my 1999 Chevy Blazer. I was quoted a price of 159.95. I asked if my daughter brought the car in the next little while, could they replace the brakes today because she needed to take it out of state tonight. Mike told me yes - they could do it. I asked what time they would be closing and he stated 5:30 pm. I asked again if that was sufficient time for them to do this and he said yes. It took my daughter about 30 minutes to drive to the store. She left the car with them with the understanding that they should replace the brakes and call her if any problems arose.

At 5:10 pm, they called and told her they had to keep the car overnight because they had to order parts which would not be in until tomorrow. She again explained to them that she was going out of state tonight. They told her that her calipers needed replacing (this was just done a few months ago and she knew it and told them so.) She told them she must come and get the vehicle. They told her that she would be charged 40.00 for looking at the brakes. She called me enroute to the store to pick up the vehicle. I called the store and talked to the man at the desk again (Mike) and he told me that if she would not leave it, there would be a 40.00 charge and if she did not pay it, they would hold the vehicle. I reminded him that he had told me they would have time to replace the brakes and were supposed to call if there was a problem. He bgan yelling at me and said, "Lady, how did you expect us to do this when she didn't leave it until 3:30 or 3:40 when we close at 5:30. I reminded him that I had asked twice if there was sufficient time and he had told me yes.

I then asked to speak to a manager as my daughter was there by this time and unable to get the car. He put a service technician on the phone. I asked him what parts were being ordered since all we had agreed to were brakes. He stated the calipers were bad and have to be replaced. I told him that they were just replaced recently. All we asked for were brakes. He then put the service manager on the phone. The service manager answered very arrogantly that i should have known there was not enough time and that the calipers are truly bad and they ordered them. The only way that he would let her have the car tonight was if she paid 40.00 - or she could wait until tomorrow and have the brakes and calipers replaced. I explained to him again that was not possible. He said well she will pay 40.00 then. I asked why and he stated that there is a 40 charge to look at the brakes. I reminded him that we knew the brakes needed replacing - they knew they needed replacing also because she had just been there the day before to have a tired repaired.

Today was not for "looking" - but for replacing and was agreed upon beforehand. He then cursed me and told me to tell her to get the car and get out of there. I called her (she was afraid and standing outside the door of the store) and told her to go inside and get her keys and leave. She went inside and they threw her keys across the counter at her and turned around and walked off. I called them back and advised them that I would be filing a complaint. Mike laughed loudly and hung up on me. I do not appreciate being treated like this as a human being or as a customer who has throughout the years purchased Goodyear tires for my automobiles. Their conduct was uncalled for and unethical. Not only did they not provide the service they agreed to, but they also attempted to scam me with unneeded repairs, then treated me and my daughter with utmost disrespect. I plan to file a case with the BBB immediately but want Goodyear Corporate to know what type of representation Goodyear is getting in Hattiesburg.

CHET of NORTH, OH November 4, 2009

I have a fairly new truck, I keep it serviced every 3,000 mile rotate the tiresat the dealership where the truck was bought. These good year wranglers that came on my truck are really cupping really bad .The dealer told me their was nothing wrong with truck it was your tires. I feel you should do something about them. I just had to buy two more tires because of this problem. These tires make so much noise from cupping going down the road thet actually slap the pavement.

Rose of San Jose , CA November 3, 2009

I took my 2007 Jetta in for an oil change, 49.00, and got a call two hours later saying it was going to cost me 490.00, yes, 490.00 to replace the housing on the oil filter. I had taken it in to Goodyear who was running a sale on oil changes only to find that the filter was on so tight they could not remove it. VW had done the previous oil change so they are the ones who replaced it too tight. Now VW says Goodyear stripped the housing and it will cost me 490.00 to change it. Goodyear won't pay for damaging the housing and VW won't admit it is their fault for putting it on too tight in the first place. Funny thing is...I told the service writer at VW that I had taken it to goodyear and that they had told me they couldn't change it because it was on too tight, and only then did VW find something wrong with the filter. Think they would have just changed it if I hadn't mentioned going somewhere else first? I only mentioned Goodyear so they would match the 49.00 price of an oil change. Small claims court would be my next step but which one should I sue?

Cortney of Tustin, CA October 22, 2009

I came into Goodyear to get my headlights fixed and of course nataurally they find other things wrong... I told the manager he can do as much as he can in a two hour gap... Then went on to ask him if he could get even the lights done in 2 hours and he says yes... This Was at 9 am... It is now 2:30 pm amd I am still sitting here cuz he tore apart my deck panel and can't put it back together because he needs to order a part... Well from the get go I told him I have to be at work by 11 am and now I am running on almost 4 hours late because he was inconciderate about me, just wants to make his buck... I will not recommend this Goodyear to anyone, especially with a sales manager that will do anything to get your money... Definitely go somewhere else for great service... Also while I was sitting in the waiting room I came acroos another angry customer who had an issuer with a product he bought from here... All around not a good shop!

Trevor of san Jose, CA October 14, 2009

I purchased 4 P265/70R17 113T WRL SLTARMAR SL OWL TL on 12-1-2006. The tires have very miles on them and 3 of the 4 are wearing perfectly. The 4th tires has a manufacturing defect which I have pictures of. Goodyear wants to charge me 203.23 to fix a tire that is defective and I have road hazard for and I only paid 166.00 for.

Kayla of Middletown, PA October 1, 2009

I purchased a 2008 Ford Fusion from in Harrisburg, PA which had Eagle Goodyear Tires. (18" 225/45R low profile tires). I recently had it inspected and needed for new tires because the tires had bubbles on the inside of the tire the tread was fine. I only had 20,000 miles on my car. I had to just have 4 new tires put on my car in the amount of 710.00. Is there anything I can do to have these tires looked at to see if they were defective from when I bought the car

Marcie of Moreno Valley, CA September 21, 2009

This particular store told me I needed to get new struts (I was told struts were leaking nitrogen fluid), 4 spark plugs for for front and back (cars only use 2), new front and rear brake pads, resurface the rotors, brake fluid flush, rear end brake fluid flush, and an alignment (which I had to tell him I had a 3 year warranty on, which he then looked up) and the grand total w/o tax would be between 1400-1500. The Manager (Marcos) was telling me that other places wouldn't use the good brands and saying things so I would buy their services.

Marcos' employee, Steven (I believe), was pushing me into getting the services done and didn't tell the mechanic to put my tires back on so I could leave, he just kept trying to pressure me into buying things. I believe he was intoxicated as well since he was slurring and swaying. He only stopped pressing the issue and told the mechanic to put the tires on when I raised my voice at him.

I went to Firestone, turns out I only needed new rear and front brakes with the rotors resurfaced and the brake fluid flush was optional not a must and that the car doesn't need an alignment when the brakes are replaced. The struts don't contain nitrogen. The total for that was only 404 and some change. Which I did pay for. I also went to D&C auto repair and Bud's Tires, they told me the same things and quoted me lower prices.

Patrick of Redlands, CA September 20, 2009

My car was running fine until I took it to Good Year both in Redlands and San Diego CA. The trouble begin when I took my car for a tune up that was due on my Ford Focus. I take excellent care of this car and desire to keep it for at least 200,000 miles. After the tune up the car started stalling. I took it to a Good Year in San Diego and they did work that was not required such as cleaning the fuel sensor. The next day I had to take it back and they discovered that it was the O2 sensor. Upon replacement it was discovered that defective spark plugs were put in. They replaced the defective one and told me to go to the Good Year in Redlands CA. I won't do that. I'd rather pay extra for a Ford dealership to do it right. Interesting thing to find out that Good Year is about making money but not high quality service. I plan to own several cars in my life. Good to learn early that Good Year is NOT the place to go for QUALITY customer care. At least for me it isn't.

Michael of Roxana , IL September 17, 2009

I am a long time buyer of Goodyear tires. In asking for an affordable Goodyear tire It was recommended that I buy Treva and Invader. I specifically ask if they were manufactured in the USA. "Yes" the associate replied "USA." I cannot invoke my Road Hazard because I have relocated to IL and, in trying to have a Dobbs Tire in St. Louis lool at a potentially bad tire the associate SAid he did not sell the Treva or Invader and he could not honor they Roadside Hazard. The Goodyear Tire and Auto in High Point NC has gone out of business. At phone call to Corporate ended like this. "we would be happy to refund your Roadside Hazard agreement." If Goodyear Corporate believes that answer is proper customer service I will be buying a competitors tires from now on.

Michael of Valrico, FL September 9, 2009

4 months ago i brought my 2004 Chevrolet Impala in to the Goodyear car shop close to my home. asked for them to service my brakes for a squeking that had just started a day or two before. The man at the counter told me "ok, 250 and we will take care of the squeek and get you taken care of..." i thought for a moment that i would be paying too much, but i went ahead and did it considering that a "franchise" company would do it right.

I dropped my car off for 4 hrs and later picked it up. Little did i know the squeeking was back the very next day, suprised, I called the Goodyear and spoke with the same guy that accepted my money(manager) he told me i will have to drive on the brakes for another 2 or 3 weeks. the noise got worse and worse. I brought it back and had to leave my job to do so.

the noise continued over the next week followed by a serious shaking of the vehicle. very very unsafe for driving. This shop caused me to leave work early a total of 5 times to have them service my Impala. this is ridiculous. thay charged me an additional 90 to shave my rotors. the shaking did stop but the original problem persisted.

Now it has been almost 7 months since I started dealing with this company and they are still giving me the run-around. I need help and dont know what to do about it. I have spent a total of 350+ at least 10 hours of lost wages at my job. Needless to say i am very unhappy and would like some kind of compensation for my troubles.

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