
Charles of Brighton, CO on June 8, 2007
I have a 2005 Nissan Xterra that came factory equipped with B.F. Goodrich Long Trail T/A tires. I have to date (at 20K miles) experienced a blowout that of course cannot be proven to be the result of defect and have logded multiple complaints regarding the wear on these tires. I currently have 28K miles on the vehicle and tires and they are ready to be replaced due to excessive wear.
After my initial contact in April this year I was requested to take the vehicle to a local dealer for evaluation and have the dealer call the service center for instruction. While at the dealer (who by the way made the statement at that time sometimes you just get bad tires) refused to call Goodrich. I returned home with the written evaluation and called Goodrich who then gave me a list of other retailers and asked that I repeat this process which I did with similar results each time with such variants as most likely aggressive driving, the vehicle is causing the problem etc.
In any event I took 5 hours off of work to complete visiting each of the retailers listed (and at least another 3 hours of my own time) all without success.
To this point I have been told be the retailers that the tires are definatley worn beyond normal, Goodrich has stated that the wear measurements (from the sheet I recieved from a retailer) is abnormal but, Goodrich is refusing to do a thing until they hear this from a retailer (this is a nice Catch-22).
I have made multiple attempts by phone and mail to resolve this and the last couple of mails from Mr. Tschappat are saying that they are not going to do anything as I am unwilling to do as they ask...and yes to a point I am as the only thing this man wants me to do is go to a local reatiler and have them call us.
Th epoint of all of this is that I am out one tire to a tire failure, I now have one that you can clearly see the top of Lincoln's head on a penny (which is marker that the tire is in need of replacement) and two others that are just marginally better, all of which as I say only have 28K miles and Goodrich maintains I should expect 50K out of.
I have in my last two mails requested that this issue be brought to management so that I may speak with someone else but to this point has gone ignored.
I find it absolutley unreasonable that I should have to shoulder the cost to replace a defective product and the manufacturer and it's representatives ahve clearly used any means available to evade their responsibility.