Costco - Tires

Well, I found this site this morning, silly me! Two years ago, I had purchased four tires from Costco. About a few days afterward, my 21-year-old son was driving to work on the highway and proceeded to lose a tire driving 55 mph. Needless to say, if he was not driving a Volvo and is an avid body builder, which I believe helped to steer the vehicle to safety, he wouldn't be alive today. The cause of the accident was either the lug nuts were torqued too tight or not at all.

Last week, I purchased four tires again from Costco to only have the mechanics not properly mount and balance my tires. I found this out from another car auto shop, which was doing a four-wheel alignment for me which is something Costco does not provide in Massachusetts. My belief shared with the store manager is that I don't believe the Costco mechanics are being held responsible for their actions and corporate has not done anything to remedy the lack of their attention to detail or workmanship amongst their mechanics. By the way, the car auto shop manager asked, "Why would go back there again?" I agreed with him that it wasn't wise on my part. I proceeded to justify my actions by saying that I renewed my membership about two months ago because I preferred their everyday consumables better than BJ's Wholesale. File this under I should have known better!

Jeez people, stop whining about Costco and the tires or service you get from them. In reference to a few complaints, if you had been in the business, then you would definitely know the difference between v-rated and h-rated tires and you would want your kid on the correct ones. When people whine about the speed rating of tires, then why did they buy a vehicle that takes performance tires to begin with? And all the whining about rotations, if you fail to maintain your vehicle according to a schedule either by Costco or by your owners manual, then for God's sake do not blame Costco for not rotating your tires if the fronts are down to 2/32 and the rears are new.

Do some research on this instead of blaming Costco for your lack of maintenance. It is always someone else's fault, stand up and take responsibility for your own actions once. And Costco does not use anti-seize on anything no matter what you saw and most of the time when you come in with your fancy rims and then try and blame Costco for scratching them, you are only trying to scam a new set of rims from them. If you paid 400 bucks to have one stud replaced, then you were assuredly overcharged and then it was not a reputable shop as you say, they were a ripoff place at least. Your mechanic might have been a mechanic for 30 years but that does not mean he knows squat about tires. Kinda like saying your general MD is qualified to be a brain surgeon. Tires are a very specialized field at Costco and the techs go through more training than any other tire shop or dealer out there. So at least before you go crying on a forum, do some research on the subject. Rant over, now back to your normally scheduled whining.

I ordered tires for my son's 2003 Honda Accord 4-cylinder car online to have them installed at Costco, Bricktown. Being in the business for 30 years, I ordered H-rated tires that are good to 135 mph. Heck, the kid barely goes over the speed limit. The tires came in and my son went down to have them installed and, low and behold, I get a phone call from my son stating that they would not install them because the car should have a V-rating, 149 mph.

Every other website including Tire Rack and Sears calls for as low as T-rated tires which are good to 118 mph, which is less than the tires I ordered from Costco. Now I have to go down and pick the tires up and get a refund on my credit card.

I have issues with tire repair three times now. Once, they failed to follow instructions and put the wrong tires on the car. It should have been obvious. I've had what I believe to be undue flat and hold air issues. They sold me on the nitrogen. I now believe that it's no better than normal air. It's worse and I have to take it to them. I can't just go to my local service station. Yesterday I needed a tire repair, but I had to wait an unacceptable 3 plus hours. Meanwhile, they had customers stacked up a dozen deep; one guy was working 4 service bays, and one guy was working non-stop on the counter. I should add here that his patience and focus was incredible. Kudos to him! There were two other guys running around doing who knows what. My biggest complaint is that on the busiest known tire day of the year, they should have been overstaffed, not understaffed. Also, a tire repair of one of their own tires should take precedence. It would have been nice to have been able to take it somewhere and get it done. But because of their warranty, I can't. Meanwhile, I'm driving around on a tire in need of repair.

Costco South Calgary. Costco will void warranty unless Costco purchased winter/summer tires are rotated at Costco. The only problem is people wait from 3am so that they can get in to have their seasonal tires changed. They broke my lug nuts and the nut key. I wasted another five hours waiting at my Lexus dealer to have the broken nuts and key removed! Savings of few dollars to have the tires not worth it. Absolutely, last time I purchase tires at Costco. To make matters worse, a lousy and rude manager named Will! Of late, Costco appears to be taking customers for granted. Customer service grossly lacking.

I bought 4 new tires in Aug. 2011. I stood outside the bay and watched the mechanic removed and installed the tires. When installing, the clerk approached me and said that one lug was stripped and they could not place it on. They did not approach me when they removed, that cost me $125 to have it repaired plus more of my time at another shop. Three months later, when I wanted to have the tires rotated to meet their requirements, they had the car for an hour and a half. They said that they could not remove the lugs due to breaking the wrench while trying to remove the lugs. They obviously cannot fulfill their agreement of tire rotations, so I will go try to get a full refund at this point. I hope they do not cause any more damage to my lugs! Never again!

I took my BMW for 4 new RFTs; I waited almost 2 weeks to get them. When they arrived, I was told that they had trouble installing RFT and that it would take longer than normal to install. When I finally got the car 3 BMW rims (each retails for about $600) was badly chipped, from where they had used pressure to install the tire. At that moment, before even driving the car, I let them know about the damage. First they said, it was like that when you brought it in. I then told them I had checked it before turning it over to them, and the guy simply said, "Well I took precautions". No one seemed to care, from the people in corporate to the store manager. I wish I had found this forum before I put my car in their hands.

I've bought tires from this store many times over several years. They have left lug nuts loose, mounted the wrong tires, used the wrong replacement valves (low pressure instead of high pressure) and over-torqued lug nuts and stripped threads. The time they stripped the threads, the tech showed me the nut and it was dripping with "never seize" compound. He had "never seize" compound all over his hands and tools because he couldn't get the lug nut started right. My experience with "customer service" has been like many others --crude, rude, and unacceptable. Anyone who goes to Costco for tires needs to make sure they have their insurance paid up. There's a good chance you'll need it.

I took my vehicle in to the tire shop for a scheduled tire rotation and they broke a stud on my Honda Pilot. They told me and wrote on my receipt that they would reimburse me for the repair to the damage they caused.

I took it to a reputable repair shop and the bill came to $438. When I took this bill to Costco for reimbursement, they told me that it should have only been $40! They referred me to their claim center and I have gotten the runaround. I finally heard from their claims department and was offered only 50% reimbursement! They are not taking full responsibility for their actions and the damage to my vehicle.

People, do your homework on tires. Don't trust your old-time mechanic or the stuff your daddy told you when you were 15 because things have changed. The tire technology has undergone major changes in the last 5-10 years. Rotations are not performed on tires that are unsuitable for rotation. Your inner tire wear is not a warranty issue. Five-year old tires or more might not be serviceable. "Cracking" or "ozone checking" cannot be warranted by Michelin. Stupidity cannot be warranted by anyone. A tire shop is not always a repair shop. Research your $1,000 purchase before you make it.

I went to Costco Tire shop for the first time to buy a new tire for my Toyota Corolla. I was told that the waiting time is one and a half hours and the technician on the counter gave me a plastic hat #34 to be put on the roof of my car.

One and a half hours later, to my surprise, my car was bypassed by car #35. I went to the counter to verify with Daniel ** why my car was not being serviced when I was supposed to be next on the waiting line. He was rude and told me he does not know. I talked to a white guy who said they don't have my car key. I told him that I gave my car key to Daniel ** an hour and a half ago. Finally, Daniel took my car in to replace the tire and it was done in 30 minutes.

Apparently, my car was left purposely hanging on the rack. Daniel took two cars in#36 and #37and started working on these two cars pretending that my car never exist. He made sure I am bullied and delayed to wait 40 minutes more to get my car. I did not beg them to get my car. I waited even though I am already late to pick-up my kid.

This is the horrible treatment I got for asking why my car was not being serviced when my number is next on the line. The Costco Tire technicians are bullies and hoodlums. We will never go back to Costco anymore. I am cancelling our membership.

As a follow-up to my complaint on 7/24/11, I took the tires to Discount Tires in Lynnwood where they honored the Michelin warranty without question. Very happy with their service and will never go back to Costco tire stores.

Tire tread is cracking and separating. The tires are 5 years and 3 months old. Costco warranty is for 5 years so the Costco Tire Center refused to replace the tires under warranty as the tires are over the 5 year limit. In checking the Michelin Tire Warranty, since the tires are Michelin they are warrantied for 6 years yet they declined to honor the Michelin standard warranty. Tire purchasers at Costco Tire Centers should be aware they are only going to get the Costco warranty and not the tire manufacturer warranty. Very unhappy client who will not purchase from Costco again.

30,000 miles ago, I purchased top of the line BF Goodrich tires for my SUV from our local Costco. After 13,000 miles since the last rotation, I asked Costco to rotate the tires for free as per the purchase agreement. Before even looking at my car, one of their "techs" (the guys who install tires and build the bicycles Costco sells) told me, to my surprise, that if they were considered worn in a way they didn't approve of (to paraphrase) they weren't going to rotate my tires. I expressed surprise at this, but he said not to worry - "99%" chance, it was okay. Sure enough, 40 minutes later, my cell phone rings. To cut the long story short, the technician claims that because my front tires show more than 2/32" more wear than the back ones, they won't rotate them. I told him never mind all that, just rotate them. He refused. I asked to speak with the manager, Jay, who was immediately smug and curt with me. He talked over my words, made every effort to be condescending, and exhibited very poor customer service skills.

Ultimately, Costco refused to rotate my tires. Nowhere do they state in the agreement that if you don't rotate at 7500 miles, they won't do it. Instead, they referred me to some obscure fine print about this 2/32" rule. They claim they follow tire industry guidelines, but it's hogwash. I'll surmise they figure if they refuse to rotate your tires, you'll need new ones faster - and maybe they have more grounds to weasel out of tire warranty claims (which generally aren't worth the paper they're printed on, anyway). Immediately, I called my mechanic who had seen the car the very same day for another routine maintenance item, and he called their refusal ridiculous. He's an outstanding, very busy mechanic with years of technical training under his belt. He works on complex problems every day, and knows way more about auto technology than the Costco tire guys. In fact, 3000 miles ago, I asked him about rotating, and he told me it was okay to wait til now. Also note, some time ago when I asked Costco to rotate my tires with less than 7500 miles between rotations, they refused me service at that time as well. In the past I've had tires rotated after 25,000 miles and not had any issues.

We have bought tires for several vehicles through Costco tires and, while the initial purchase price has usually been reasonable, the follow-up care is terrible. Every time we've returned for a rotation, they've told us they're marking down on the history uneven wear due to bad alignment or suspension or some other problem. I've taken my car for inspection after their "warnings", only to find out there was no problem at all. In my opinion, they invent problems so that they can opt later to deny tire warranty coverage. The Costco manager also warned me that the tires showed wear from over-inflation, which I told him was funny since they were filled with nitrogen and only his Costco had ever filled my tires. His response basically was, "well, if you can prove that..." Of course, there was no way to prove that at all. From here on in, I will never return to the Costco tire center for any work. I will pay our good mechanic to rotate our tires. And we'll buy our tires from a reputable tire shop.

At the end of my ordeal, after my wife was upset and we suffered through an embarrassing conflict in front of other customers, Jay tried to make amends by saying how sorry he was that I was frustrated by the experience, that he didn't want me to go away upset. I told him the damage was done, and that I would never return to the tire center. He went on, trying to explain their consumer-unfriendly policy with more tire jargon and finger-pointing. He gave me a gift card for my troubles, but it was too little, too late. I advise anyone out there to do your homework; do not buy tires from Costco as you too will be disappointed and frustrated in the long run.

I returned to Costco in S.E. Memphis to have my 4 Michelin tires rotated at Costco's recommended interval of 7,500 miles and after waiting 2 hours, I received my vehicle. On my drive home the vehicle started vibrating on the front right side (a condition that did not exist prior to the tire rotation) so I pulled over to inspect the area. I was unable to do much other than kick the tires to see if they were on tight, and it was too late in the day to return to Costco so I continued home.

Upon my arrival, I took a closer look at the receipt and discovered that only the right front and rear tires had been rotated and that Costco (at least Costco in S.E. Memphis) considered rotating only 2 of the 4 tires to be 1 rotation. I have never heard of such a thing. I have yet to figure out the vibration problem. I suspect some damage was done during the tire rotation that was performed and that the technician did not disclose what actually happened. I am not sure if it is safe to drive at this point. Fortunately I have 2 hours to waste tomorrow morning so I will be at Costco as they open the doors to attempt to find out what they did.

I bought four All Terrain tires with a 65000 mi warranty. I started having one tire losing air. I had it checked and learned that it is split on the thread due to dry rot and it could not be fixed. I then had the other 3 checked and learned that they are all dry rotted and splitting. I went to where I bought them, Costco, and they said the splitting was normal and is not covered under warranty. It is not acceptable. There has only been 48,000 mi on a 65000 mi warranty. There is still plenty of thread. I am disabled. I was told not to drive on a highway at any speed above 50 mph because these tires will come apart on me plus I am told that the All Terrain tire is no longer made. Is this why? I want these tires replaced. They are a serious safety hazard.

After correctly torquing my lug nuts close to the Toyota factory spec of 76 ft lbs for close to three years, Costco got new software that listed my Toyota truck at 101. A dramatic and dangerous increase in torque setting. Re-read my owner's manual, checked with the two local Toyota dealers and all agreed with the 76 ft lbs specified by Toyota. Brought my concerns to the attention of both the tire department manager and an assistant manager and they both held fast that they were legally obligated to follow the setting in their third party software and couldn't care less what the manufacturer said. Asked them to contact their third party software vendor and have them verify their data and they both looked at me like I was crazy.

Curiously, the 101 that Costco's third party software says, is the exact N.M (metric) setting that Toyota specs but Costco has SAE (American-English) torque wrenches set in Ft.Lbs. After screaming from the rooftops for all the years that Costco has been selling tires that "we follow manufacturer recommendations on tire size, tire rating, and torque specs, Costco now blindly follows what their third party software company says and completely ignores what the manufacturer says.

Check the torque specs for my Subaru and Costco is exceeding the Subaru specs on that car also but not by as much. Considering that this is only one model of Toyota and one model of Subaru, I wonder how many of the torque specs that Costco's third party software vendor is wrong on for other models and other brands of vehicle and how many lug nuts have been over torqued by 30% or more by Costco and, how many stripped lug nuts Costco's customers have been paying to repair or replace?

The moral of the story is that, Costco knows how to be a warehouse and does that really well but there is more to being a Tire Store than buying machinery and sending your tire jockeys to Michelin School. I call them tire jockeys because the Costco tire people don't rise to the level of mechanic or technician because they never questioned so dramatic a rise in torque spec for so common a vehicle as a Toyota pickup. Costco is not a Tire Store it is a tire warehouse and you let them touch your car at your own risk.

October 20, 2010 I bought new tires and had them installed. My husband picked up the car close to the Costco closing time and it was getting dark. The next morning when I took a look at the new tires, I was 3 huge gashes in the rims of my wheels on the back left tire. I called Costco that day and they said bring the car in and they would look at it and make a report. My husband took the car back that day (the day after the tire installation) and the Costco employee said it was caused by hitting a curb. I am the type that keeps my tires sprayed with wheel-wet products because I like to have nice shiny tires. I would have noticed 3 huge gouges on the rim. So that's it, they said it's from a curb and they aren't going to honor my complaint. I would say take photos of your tires and rims before you take them to Costco, they'll mess them up and claim it was "a curb". They are always too crazy busy that they don't care if I never go back.

The Costco Tire Center refused to honor a guarantee and repair a nail hole in one of my tires because they deemed it and another tire unserviceable. Per the duty manager, the Costco tire shop was trained by Michelin and that they were told by Michelin that sidewall damage like that on my tires makes them unserviceable. The damage tires are on the right side of my vehicle and the wear was the result of the tire rubbing the straight edged curb where we park the vehicle.

The rear tire has some of the lettering scuffed and a couple of white spots, while the front tire has most of the raised white lettering rubbed off with much of the whitewall portion of the tire exposed. The tread area of the tire has a significant amount of tread and the sidewall wear is limited to the raised lettering area. Does that limited wear render the tires unserviceable? If so, why does Michelin not warn purchases of that potential problem? I have pictures that clearly show the wear but was unable to attach them to this email format. Please let me know if you would like the pictures.

I bought four Goodrich tires from Costco for my Dodge Caravan. When I took it for rotation (after 7000 miles), technician refused to rotate because the front tires was worn out. So I rotated it myself and placed the front tires to the rear. After 5000 miles, I've noticed that the rear was so worn out that I got scared the tires might blow out. So I decided to check with Costco if they can replace it since I have only about 12000 miles on the tires since the last time I had it check. The tires were rated at 60000 miles. The supervisor said it was due to alignment. I complained that it won't go that really bad, especially if it has only about 12000 miles and the tires I'm complaining about are at the rear. He was asking for any alignment job, which I did not have because I don't feel any shifting or vibration while driving. Though there was no damage yet, I got scared that the tires might blow out while driving. So I decided to have the rear tires replaced.

I wanted to follow up on my July 11 report on Costco Tire Center, who damaged a sensor on my vehicle. After calling them several times, they agreed to reimburse me for the cost of replacing the sensor. Thanks for this forum! I know it gives the consumer a method for holding these large companies accountable and taking them to task when they don't stand behind their work.

I purchased 4 new Michelin tires for the Ford with a warranty of 60,000. I have had two nails in the tires, one was found today when I noticed a rubber slice in the front tire. These tires have been used for 40,000 but have plenty of rubber to them. I am concerned about the nail and the slice, but the tech said it did not affect the tire itself. I do travel on the highway a great deal and really do not want a blowout. This tire should have been replaced but instead, it was put in the back rather than leave it on the front of the car. What is happening with tires these days? The rubber is poor.

On Saturday, June 12, 2010 my son and I visitd the Costco Tire Center in Arundel Mills, MD. We were told the tire needed was out of stock. We then went to the Columbia, MD location where we told that the Arundel Mills location had 9 tires in stock but just didn't want to work. We proceeded to have two new tires installed at Columbia, MD. During the process, our car ends up with front end damage. We took pictures and filed an incident report. Today we are told that Costco is not responsible. I will proceed with cancelling my membership and telling everyone on Facebook, Twitter, etc about the incident. All I ask is that everyone be honest and fair.

I've purchased tires from Costco for many different cars. The prices are the best around. When you see in huge letters "Tire Center", you know what you are getting. If you're going to get upset because you cannot get an alignment there, then go somewhere else and pay a hundred dollars more for your tires elsewhere. Costco clearly states that all over their policies on the back of their receipts and online.

If you do not do your research, or ask questions, I'm sorry you deserve to be called an idiot. All of their tire center employees take tests, and attend classes, and yes they know more about tires than we do. This goes out to all these people who blame Costco for their tire "failing", because that curb jumped out at you, or maybe Costco put magnets in your tires to attract all of those mean nails, or maybe you were too cheap to pay $80 for an alignment, after buying new tires.

If you are not aware, there is this thing in the front of your car called an engine. It's heavy, in case you didn't know. Rotating your tires is for even weight distribution, and even wear. When you don't rotate them, guess what, your 65,000 mile tires won't last 65,000 on the front. People are too quick to blame other people for their stupidity. Because you didn't need to read the warranty information, it means nothing exists?

People who complain about these issues deserve to be called an idiot to their faces, because they are too self-centered to take blame for anything. Read things, maybe you will learn something like, how their warranty is pro-rated! You don't understand? Go read a dictionary. Maybe next time you will not be so surprised. Also, please when you walk in and see they are working on five or six vehicles, don't expect yours to be done in an hour.

Sure are a bunch of angry customers here. I'm writing to share a totally different experience at my Costco. I purchased 4 new BF Goodrich tires as a gift for my son's Honda CR-V. I had checked out the store's tire center several times to find the best time of day to come so that my wait was equal to my time shopping. The employees were courteous and installation was done on time.

About 20 months later my son hit a curb and blew out the sidewall. We brought the vehicle and paperwork back to our Costco for repair. After a short wait (time spent shopping again) we returned to find that not only had the tire been replaced with a new one but the others had been rotated as well! The best part was that the entire cost was $28.00 prorated. My son was expecting the damage to be much more. No hassles, no questions asked. So not all Costco stores are a nightmare. Maybe you all need to come to Waterbury, Connecticut.

Included in the charge for tires is free rotation. At Costco in Yonkers, NY, they gave me so many excuses why they could not rotate the Michelin tires: 1) I took the tire at 2:00PM and they said I could only have it at 8:30 that night. 2) "The tread was close to the wear-bar". If Michelin wanted tires replaced earlier, they would have made the wear-bar higher. I cannot imagine Michelin dealing with subjective opinions like "close to the wear-bar". 3) "I had not rotated the tires with Costco for 40,000 miles and this negated the warranty and exposed them to liability". I told them I was not seeking warranty and just getting something I was entitled to. The next time I have to replace tires, I will look carefully at deals offered by others without totally trusting Costco as I do with all their other products.

In February of 2007, I purchased 2 'New' Tires from Costco Tire center in Hawaii Kai, Oahu. The 2 tires cost close to $300 when all the charges and tax were added. I was told verbally that the tires were going to last 40,000 - 50,000 miles, but no warranty ever stated that. These were BF Goodrich Steel Belted Radial Truck tires. I have less than 30,000 miles on the tires and both just suffered damage, one had to be fixed because of a nail, and the other one they said had a razor cut. Both tires still look good and with lots of tread. My Problem?

Well, when I went to get the 2 flats fixed, I found out from Lex Brodie's Tire Center that the 'new' tires I had purchased in '07' were actually 6 years old when I purchased them! They are now 9 years old and both tires will have to be replaced because they are well beyond the safe age for tires. I have found out that tires over 5 years old start to deteriorate and even if they look okay, it's unsafe to drive with them. Therefore, Costco actually sold me unsafe tires that were too old and they sold them as new! Because I have moved to the big island of Hawaii and there is only one Costco on the island and it's 100 miles from where I live, I have no intention of going back to Costco, even if they would prorate the age/tread and give me a credit.

Do not deal with Costco. You are putting your life and the lives of others on the line when you buy tires at their shop. Also, here is how to tell how old your tires are. Look on the sidewall for 'DOT' and the last numbers in that sequence, i.e. DOT ... 2901, the last 2 numbers are the year the tire was made. My junk tires have 01 proving that they were made in 2001. If you do not see this information on the outside sidewall, get on your back and look at the inside sidewall. The information is on all tires.

I bought 4 new tires from Costco in May 2009. It is now January 2010, and 2 of the four tires have been ruined, because they were installed improperly. That means that Costco Tires put my life in jeopardy 2 times in the past year! When I first went to Costco, they made me wait over 4 hours to get only 3 of the 4 tires installed, because they were too lazy to take a difficult lug nut off.

Then, one of the 3 tires that Costco installed got warped. In December 2009, I went back to get it replaced, and they accused me of lying about the fact that they installed it. I finally convinced them to replace it, and they made me wait over 3 hours more so that they could fix their mistake. Now, in January 2010, my second of 4 Costco-installed tires has exploded. This time I was driving on a crowded highway and easily could have been killed.

We ordered a set of tires from a Costco tire center in Norwalk, CT, and paid in full since they told us that the tires would arrive on Tues and they would call us to bring the car in. I called the Costco tire center on Tues and the clerk said they will check and call us back. After an hour, no call. I called back and the clerk said the tires just arrived and would call back in a few min. Another 3 hours passed, still no call.

When I called back and explained that I have been waiting for more than 4 hours to bring in the car, the clerk responded in a very discourteous manner saying "I understand but we have been very busy and you have been only waiting for a few hours. Also, it takes 3 - 5 business days for tires to arrive, thus tires wouldn't be in....etc." I asked for the supervisor and he said he is the one. After arguing for a few min, he took him less than 3 minute to check and the tires were actually in.

I can understand they are very busy but it doesn't justify the way they managed the customer expectation, and specially how the manager responded in a way to give an impression that we're bugging them for something unreasonable and it's OK for customers to wait all day if they are busy. After all, we are customers not beggars, and they are not the only tire center.

What most people don't understand about costco is, they are not tire professionals! Most of their employees just simply lack the knowledge of tires in general. Most costco employees don't even have product knowledge on what they are selling. As a consumer you think costco... Great price... When infact most actual tire company stores will beat costcos prices. Costco in general can't even service your full tire needs, such as a simple wheel alignment. Alignments are a major key factor in maintaining the mileage warranty on a tire. You wouldn't go see a plumber about electrical work, so why go to costco for tires and expect them to be great?

Bought 4 tires from Costco 5 years ago, now, they will not rotate my tires because they said the treads were too low, I measured and still have more than 3mm, then she said the tires are over 5 years, that make the warranty expired. I believe its life time warranty when I purchased these tires, I put 45k miles on a 80k miles tire, I don't think this 5 years = life time make sense. I will not purchase any tire from Costco, their service is going down a lot lately.

The Costco tire store in Santa Maria damaged my wheels when instaling new tires but will not accept any responsibility for the damage.

They blistered the finish on my BMW Honeycomb alloy wheels where they pried the tires on/off. I have been quoted over $700. in repairs to my wheels.

On 12/1/09 I went in for new tires on my car. As I was signing the final paperwork to proceed, I was told in an off-hand, oh-by-the-way manner that the 65K warranty on my new tires would not be upheld by Michelin because my car is a "business vehicle." When I asked how this conclusion was reached, the clerk referred to stickers I have on my back window advertising my home-based business. This is clearly my personal use vehicle. When I tried to explain this I was told the there is nothing they can do about it because Michelin "dictates" their policy. Costco is one of the biggest distributors of Michelin tires in the US and Canada and Costco makes a huge portion of its money on members who have home business. People like me often end up driving less than those with "regular" jobs because we are not commuting every day.

I can understand if the business is a taxi or delivery service and racks up tons of miles, but in this economy the majority of people have some type of home-based business. I lose my warranty on premium Michelin tires because I have a sticker on my car? What if I put the sticker on the day after I get my new tires, then I get the warranty? This exclusion is not advertised nor posted anywhere in the purchase agreement and is prejudiced against small business owners who use their personal vehicles for free advertising while they are out and about. Most people with advertising stickers on their car are like me - using their personal vehicle with normal or less than normal mileage. It seems like Costco is passing the responsibility for working the squeeze on their paying membership off to Michelin as the "bad guy" to give them an easy excuse not to uphold the warranty. Costco could require Michelin to uphold the advertised warranty as a "benefit" of membership at no cost to them. Michelin ought to be taken to task for this as well.

I am very disappointed with Costco and will not buy tires from them again. I have never had an issue buying tires from Sam's, and will be buying from them again. So much for trying to save a few dollars! In essence I paid $400 for two bad tires and got $147 worth of road life, so Costco and the Michelin tires cost me $253.

I would like to inform other customers that they need to use caution when purchasing Michelin Hydroedge tires from Costco and other tire centers. I lost 9 mpg when I switched to the Hydroedge on my 2005 Honda Civic Hybrid. I trusted the website and the tire technican information claiming better fuel efficiency. Very dissatisfied that Michelin doesn't make the Energy tire for Hybrid applications. I contacted my Honda dealer and Michelin customer service and both did not recommend this tire on Hybrid vehicles. I hope both Costco and Michelin websites begin posting disclaimers for hybrid vehicle owners. Loss of fuel mileage. Unhappy Customer.

Bought 4 Michelin tires at the Costco in City of Industry, CA about 4 years ago using my sister's membership. Everytime I wanted to have my tires rotated, my sister had to go w/ me. That was a hassle in itself. Then my sister got sick of Costco overall and moved her membership over to Sam's.

I tried to get my tires rotated after that and the guy I spoke to on the phone said I could bring in my original receipt and they would help me. So I do that and when I get there the guy there tells me NO, since the membership expired then they can't rotate my tires anymore. I told them I spoke to so and so on the phone and he looked at like AND???

So now I've been driving around without having rotated my tires in who knows how long and I need new tires cus the back ones are all worn down.

Anyway I ended up getting a Costco membership for myself so I could buy the Wii Fit a few weekends ago and decided to ask them about my tires. I'm sure you can guess what they said. Basically again the answer was NO. The tires go w/ the original membership and unless that is re-instated not only can I not rotate my tires but any warranty that existed on the tires expired w/ the membership.

WTH IS THAT CRAP??? I PAID OVER $700 for all 4 tires!!

I asked if they would pro-rate the old tires if I bought new ones and of course the answer was NO. But he did kindly inform me that I am welcome to still buy new tires from them. Um I don't think so.

he was trying to start off selling me brand new tires again. 20,000 miles on 60,000 tires- I told him I just wanted tires balanced and rotated. He said he would not rotate tires becuse in his eyes rear tires were better to stay on rear of vehicles - I said I want to balance and rotated- he would not - This ios the first time a jerk like this at costco have I run into. Talk to manager of store and he was useless too.

A routine nail in the tire, not the sidewall but the tire. this is something when I used Discount they fixed without a question. Costco is trying to charge me another $170 + tax. This should've been covered under their road hazard policy.

In February 09, I bought four new tires at Costco. After several months, in July 09, my mother went to Costco to shop and to put air (gas) in the tires. When she asked an employee at the tire shop to have air put into the tires, he acted like he doesn't understand her. How can he not understand "I need air put into my tires"? She was upset how he tried to avoid helping her. The customer service was unpleasant.

My wife and I went to the Costco tire department today, July 24, 2009 to purchase a new set of four tires for our passanger automobile. After waiting beyond the promised hour and a half we were told we would have to wait for the job we decided to ask a fellow named Rick at the counter how much longer we would have to wait for the car. My wife asked Rick how the job was progressing by saying to him we, and I quote her, "we were told that the tire installation would take no more than one and a half hour". The store clerk responded in a very discourteous manner saying, "I never told you nothing". I did not hear the conversation myself but I was confronted by my wife who was on the brink of tears. I will not stand for discourteous treatment of the ladies especially when it is my wife whom is being abused. Please excuse my typing.

I wish I had known about this site sooner. The complaints I've read regarding purchasing tires at Costco is right on the money! Their warranty is worth less than the paper it's printed on. They will do and say ANYTHING to get out of any warranty obligations. Here is my experience:

I had bought Costco tires about a year ago, just before our trip to northern California and down to San Diego. They advertise "free" tire rotation, balance, road hazard, etc. for the "life" of the tires. Well... I took the Sienna into Costco to get them rotated, etc. I missed a rotation, so the tires had about 12,000 miles on them. Apparently there's too much wear on the front tires compared to the rear tires so they refused to rotate them because it would be "unsafe." Also, the front tires have uneven wear - only about a millimeter! - between the inside and outside of each tire. That means they would refuse to honor any wear guarantees or any other warranties. These are 70,000 mile tires but they will probably be worn out under 30,000 miles. My original tires lasted nine years! I'll be fortunate to get three years out of tires I bought at Costco.

Discount Tire NEVER hassled me about tread wear or anything else. They always honored wear guarantees despite not having rotated a set of tires for over five years on one of my vehicles. I would rather pay a little extra at Discount Tire and know they are going to stand behind their product and service. They will get my tire purchases from now on.

My mechanic is going to rotate my tires for me and do some other maintenance. I won't use the entire word he used to describe Costco's way of getting out of a warranty, but it starts with bull. He thinks the tires will be ok if we can get the tires with the better tread on the front where the drive is.

I brought my car for a tire rotation. They lost my wheel lock key. I had to go to Pepboys to buy a new lock. They did reimburse me for the lock. However, my time was wasted and not to mention that in the past; they have misplaced my lock several more times. Costing me to comeback the following day.

purchase.

Since the tires were just over 5 years from when I purchased them, the second point did not seem to matter. Then, when I was going to bring in my second car after another tire blew, and this one was under 5 years I asked about the warranty. This is when Costco staff told me that Costco did not cover any warranties unless I had bought the tires from Costco.

the tread did not last properly. This made no sense, so I again contacted Michelin and found out Michelin pro-rates the cost of the other 3 tires to encourage you to replace all 4.

So, in effect,had I known this before I replaced the tires on my car at Costco, I could have gone to another Michelin dealer (like NTB as I did on my second car) and would have paid less as Michelin would have given a rebate to the dealer for the remaining tread on the tires which had not blown. Also, other dealers match prices, so there is no advantage at all to going to Costco and a major

disadvantage.

It also does not seem possible the manager did not know this, and if he truly did not then Costco is negligent in its training program.

lies to the customers. Then, if a customer complains they try to ignore them and destract them with other lies.

Michelin, by the way, was wonderful in all my dealing with them. NTB also was great in matching Costco's price, road hazard and all.

I bought a set of tires a week before Christmas and was told that they would be in before the new year. I had to leave town for my job at the first of the year. I called home and spoke to my wife and the the tires had not come in yet. On the 19th of Jan. I spoke with my wife and she had went to costco to see if the tires had come in yet, and they could not even find the paper work. After 30 minutes they found the paper work and the tires.

When I paid for the tires I told them that I wanted the old tires back, which was put on the paper work, and they threw the tires away and then charged me for doing so. I had told them that I had plans for the tires. When my wife asked them about the tires they were rude and short with her. I know that they saw a woman standing there and just wanted to brush her off. I am telling you now that when I get back in town I am going to go to the store and talk with them myself. If this is the kind of treatment I can expect to receive with this corp. I will move my business to Sams club.

I do not think that customers need to get this type of attitude or treatment no matter what gender they are.As you can tell I am not very happy with what has happened and I am going to keep my composer when I speak with the manager when I get back to Boise store.

I purchased a set of tires from Costco in 2005. One of the tires became damaged and I took it in to get replaced. They could find no record of my purchase and refused to honor the warranty. I've spent over 3 hours on the phone and in the store trying to locate the details of the purchase and they can't find me in their system. Since they won't honor the warranty, I have to buy a new tire. My car receipts and bank records are currently in a PODS storage unit that I don't have access to.

I'm frustrated that Costco lost my information concerning the sale. They don't exactly have an incentive to find it since I have to buy a new tire now at full cost. How could they lose all details of the sale? To purchase at Costco, you have to give them your membership number! They were very unhelpful to me and it's upsetting to know that all of my tires have no warranty now because Costco can't keep track of who they sold things to. They said I'd have to show them the receipt or buy a new tire.

I used to like Costco a lot, but my opinion of them is very poor now. If you buy tires from these people, make a copy of the receipt and keep it in your car. Don't count on your membership information to be accurate, because Costco doesn't seem to have a reliable system for keeping track of tire sales, nor do they care about finding your information when they lose it. I will never buy tires from them again. I think it's a big scam.

Tire should have been under warranty, but they won't honor it. Now I have to pay full price for a new tire.

I replaced my tire recently at Costco Sunnyvale, CA location. After replacing the tire, I start noticing that the steering wheel shakes after it passes 60mph. I went back to them and they redid the balance but the problem still exists. I went back again and they asked me to see a mechanic. This problem didn't happen before prior to the replacement of the tire. I don't see any reason why I should go see a mechanics for something Costco did wrong.

At 7 am I drove for half an hour to a Costco tire center in Calgary to have my winter tires changed. There was a lineup there and a staff started giving out numbers. After giving out 19 numbers, he claimed that this was all they could handle today and asked those who didn't get a number to leave. I was the 20th person in the line and the #19 was literally just 3 seconds earlier than me. They ruthlessly refused to serve me and treated me as if I was a beggar, not a customer!

I always think the membership fee of Costco is not worth it. And now I decided not to shop at Costco any more. The tire center said they have a labor shortage issue, but I don't care! It's their business and they can always hire more staff by increasing the salaries. We are paying $50 every year and deserve to get services of good quality.

I had 4 BF Goodrich tires put on my car in 2005. (1st time ever I bought BF's)I had a flat and at that time discovered the splits on the inside wall of the tire were the cause. After replacing the one, I found the other 3 needed to be replaced for the same reason. I had to pay for prorations on all 4 tires, Put on BF's again. I still had plenty of tread left too. I still thought the tires should have been called defective and covered @ no cost to me. I just had another tire go flat on me (about 1.5 years later) and still lots of tread left.

Cause again..splits on the inside wall of the tire (same area as last time on the tire). BF said Costco handles their own warranty status and Costco says they prorate on defects and ran it thru as a road hazard. I argued with BF rep. on the phone about the defective quality of their tires. I was actually told by the first guy who greated me with my problem (when I questioned him) that he has seen this with other BF tires before.

Despite the fact I got the run around by both Costco and BF, I just want to advise everyone to steer clear of BF tires (division of Michelin)I've had 4 cars and 30+ years of tires replaced due to nail flats or just plain wear, but never had this issue of split walls till I bought BF's and specifically from Costco.

I've come close both times to being on the highway when the tire walls split thru..though luckily I was not. I cannot believe what a racket Costco and BF have for repeat business with defective products and at my expense. Something needs to be done about these companies and the lack of responsibilty for producing poor products and decieving the public on quality. I will never buy another tire from Costco or BF Goodrich.

Both times these tires only had approx. 25,000 miles on them and plenty of tread left. Bf's customer service tried to tell me that climate, sun and chemicals can affect tires to this extent. I'm not buying this pack of lies. I NEVER had this problem with any other brand tire in my entire life. Firestone was forced to do something with their SUV tires when proven to be defective..why not this company? Before they kill someone, would be nice!

One year ago we bought Michelin tires (4) with a warranty rating of 45,000 miles. We have put 13,000 miles on them. I had the tires rotated at about 8,000 miles of use. I ran over metal today that caused a tire to go flat. The supervisor measured the tread depth on the outside edge of the tire, told me that both rear tires needed replacing, and would not honor any warranty or road hazard warranty. This is the SECOND time this has happened.

Every time I go in to Costco tires, they try and sell me tires when I do not need tires. A year ago after purchasing the set of 4 tires, I ran over metal, and ended up - after ONE WEEK OF USE - buying another new tire (for $140!). !!!!!

This is my second go around with the road hazard warranty - not to mention the manufacturer's wear rating warranty - that is being completely ignored, to the tune of $140 each time.

On July 2, 2008 had a complete blowout of driver side rear tire. Damage to undercarriage $593.00. We had to purchase a new tire in Broadus, MT. This being a small town the only tire that they carried for our car was a Yokohama Avid TR2 at a cost of 119.95. Approximately a week later we were in Colorado Springs, CO and went to the Costco Tire Center there. We gave the center manager the remnants of the tire (side walls only) he measured the other tire tread and gave us a rebate of $67.00 and told us he would send what was left of the tire to Goodrich.

On September 26, 2008 we experienced a flat tire on the front drivers side. We put the "donut" tire on and went to the Union Gap, WA center to get the tire repaired. We were told that the tire was not fixable. (Mileage on car 56,400) We asked how much allowance we could get toward a new tire. They came back in and told us that all of our tires needed to be replaced because they only had 4/32 left on the tread. After much discussion and having the store managers come in, they agreed to give us $50.00 off for the tire we had to purchase in Montana. They also mounted and balanced the tires at no charge. Then they said that they would give us $20 off each tire. (Michelin Primacy MXV4 60,000 mile warranty 195/60HR15) <>

We were tired of arguing with them so we agreed to pay $368.25 for the new tires. After they were mounted they informed us that our car was out of alignment and to avoid damage to the new tires we needed to get an alignment done as soon as possible. We went to Frank's Tire Factory and paid $75.62 to get the work done. When we returned home on September 28, 2008 I sent an email to BF Goodrich explaining the problems. Michelin Tires sent me an email in return asking to talk to us directly concerning the problems. Again we were told that there was nothing they could do without seeing the tires. We explained that Costco kept the tires.

I feel that both Costco Tire Centers and Michelin have not honored the original 60,000 mile warranty on the tires we purchased in 2007 in TN.

Everyone (with the exception of the original purchase and the person in Colorado Springs)that we dealt with concerning this situation have treated us unprofessionally and have been rude.

Thank you for any assistance you can give us.

1st set of new tires put on my vehicle for $600. Upon the ride home I had extreme shaking in the steering wheel. Upon my first chance, A few days later took it back for a balancing. Still the same result. I proceeded -over the next 2 1/2 months - to get 6 more balances (between Costco and my Dealer)

My Dealer finally said, the tires are balanced, you have bad tires - shown on the repair form. Costco, however, claims it's the type of tire (it's listed on their website and by the manufacturer as being perfect for my car) and gave me the only option of upgrading to a more expensive tire and paying for the install. Only 3 months with these tires and 6 balancings..what ever happened to the warranty and customer service?? Not here.

Lost work time, car rental expense, simply the aggravation of trying to fix such a simply problem and now jacking me with another $300 fee to fix a warranty issue.

I just want to answer some explain some complaints. As some are just misunderstandings.

#1 - Alot of people have to understand that not every costco is like this in the complains. Some customers expect too much.

#2 - Customers dont want to wait 1-4 hrs. I understand completely as i dont want to wait that long. But people have to understand tire installation isnt something you want to rush, your life is in these 4 tires.

To Mark of Corona CA, Its stupid how they wouldnt fix your tire, My costco cleans out that fix a flat.

Steve of Rockaway NJ

Yours tires wore out cause you over inflated them. you messed up.

Briah of Wilmington NC

Briah i can feel how disappointed you are, i would like to be informed about certain changes,

#1 - At costco they cant give you the price of a new tire under road hazard cause they dont know them selves witout seeing the tire first.

#2 - your tire wasnt a factor defect, you drove 9k miles witout a problem. Your tire was not repairable. Dont compare this situation to something that happend at walmart to a tire that was fixable.

#3 - they probably put that $10 more tire on cause your original tire was not in stock. and gave you something from what they had in stock.

Stephen of Newark CA
I can assure you that the newest tires ALWAYS GO IN REAR as 7 tire manufactures

recommend this. Costco should have told you before selling you the tires.

Costco forced me to purchase another new tire.

Costco Tire is the worst tire center around. First of all they will not / do not honor their tire warranty. They will make up some story all the time not to do the work. They would not rotate tires for me I purchased there; they make you wait hours before they tell you something is wrong! I had tires put on my wife's vehicle, and they were about 20 psi over inflated! Let me tell you, there are tire centers that sell the same tires, CHEAPER--and stand behind what they sell including preventative maintenance. I have not had a problem since going to another store. They have the same tires Costco sells, but this store has them $23.00 cheaper! Trust me DO NOT GO TO COSTCO IN WHARTON NJ FOR ANYTHING OTHER THAN BULK FOOD! THEIR TIRE CENTER AND THE EMPLOYEES THAT WORK THERE WERE NOT HELPFUL.

I purchased 4 new michelin tires ($500 on sale) in Jan. 2007 for my 2003 325I BMW from Costco. They said they come with a warranty of 45,000 miles and did free rotation and balance. I really only needed 2 new tires but they recommended all new ones because they would wear better and said I had bent rims. So I took their word and have had them rotated and balanced as needed. Well yesterday, I'm driving down the road and hear a loud noise and pull into my driveway and can hear air escaping. Sure enough, a flat this morning. Fortunately, I have a spare and was able to get my man to change it so I could take my car to see about repairing this tire.

Costco said the tire wasn't repairable but wouldn't tell me how much it was gonna cost until the work was finished which took 1 1/2 hours to change a tire and then they wouldn't rotate or balance them even though I had my receipt with me. The guy said it would be $68 because the tire was worn, so they could only credit $60 toward the new tire. This happened at Wal-mart a few years ago and it was repaired with no charge, no problems. A normal, intelligent person would think a warranty would cover factory defects and a tire that only has 9,000 miles on it, but not only did I get charged they acted with no cares and even told me I could fill out a comment card when I said I wasn't happy and would never buy tires from them again.

I questioned his math and asked him how he figured that amount. They put a tire on my car that was $10 more than the original without even asking me. What does a consumer do when a company is this deceptive and sly/sneaky with their business? It seems as if someone has informed them every way to get around doing honest business. Well, the word will get out, and sneaky business that doesn't take care of its customers will bite them in the rear in the future! Oh not to mention them charging my Am. Express card to renew my membership without even billing me first. Shady business, Beware!

I went to Costco Store to have 2 new tires installed on my 1996 Toyota Camry. The 2 front tires were in need of replacement, however the 2 rear tires still have some life left on them so I opted to keep them for a while longer. When I went through the process of buying the 2 new tires there was no mention that it was Costco Management policy that any new tires had to be placed in the rear of the vehicle. I was watching the tire installer and when I saw him taking the back tires off he told me that he had to do it and I could not have the new tires installed in the front of the vehicle. When I picked up the car I mentioned to the sales person that I was not told upfront of this policy. His answer was that if I wanted my 2 new tires in the front of the vehicle that I would have to do that myself or have it done somewhere else. It seems very likely that this is some sort of marketing practice to sell more tires. I sure wish that I was informed upfront of their installation practice. I have been a long time member of Costco for 15 years and have not had any problems until now. To me they were acting in a deceptive manner by not being up front with me. Sure is you look at the Costco.com site buried deep in their web pages is a blurb of this tire installation practice. How many folks take the time to read through all of their policies before purchasing? It should be mentioned up front when purchasing I believe.

Existing tires will wear out faster now that they are installed in the front of the vehicle. More weight, engine is in front, tires wear out faster. I would also think that having the newer tires would be safer. This could be more of a safety hazard.

My wife and I visited our local Cosco to have her new tires rotated. We dropped our car off and went inside to shop. They said it would be about 1 hour. When we returned, we were informed they could not rotate the tires because they were bald. These tires were not bald...they had plenty of tread on them...about 5,000 miles. If you look at the tires, they had some wear on the outside edge, but there was plenty of tread on the tire. First of all, they said we voided our warranty because we did not rotate the tires when we where suppose to.

They brought up our work history on the database to show us. We had the tires rotated at Wal-mart. They wanted to see the receipts. Which we didn't have on us. After they saw that wasn't going to hold up, they switch to another reason...we didn't have our tires inflated properly. Which might account for the edge wear. However, my wife had stopped by several times after work to complain about the tire being low and was told they were fine. No tire gauge was used...they just eye-balled it.

Needless to say, we ended up asking for the manager. We talked about what was going on and she held her ground and stated that because we did not follow the manufactures guidlines we had voided any Cosco service work. That was the last dime I was going to spend at Cosco's. Their terrible service and poor attitude towards its customers, I can't see how they stay in busines?

I arrived at a local Costco at 5PM today after prearranging to have a full set of 31x10.5 tires available for installation. After waiting the obligatory 2.5 hours for service, their going rate tonight, a tire center employee informs me he cannot install the tires he sold me hours ago because my truck is not stamped with those as standard equipment. After another half hours of going through assistant managers, tire center managers, and finally the store manager I came to the conclusion that not only will Costco not compensate customers in any way despite their screwups, but they will not post their policies in any way as a way to lock customers into a purchase.

Costco doesn't want to honor the extended service for its tires, a free service for members when you purchase tires there. It's happened now twice to me and once to my sister, and I wonder how many others out there have been turned away for some obscure reason--so they don't have to service your tires after purchase.

Costco happily took my money, nearly $600 minus some credits, for new Michelin tires. I've had 2 sets of new tires put on my 95 BMW over the years plus I've had the tires rotated and spin balanced periodically at Costco. All this over a period of 6-8 years.

Recently however, when you go to get your tires serviced, for safety and for the life of your tires, Costco seems to have every excuse in the book for why they can't do the work--and boy they suck.

First time they threw my keys back in my face and said they couldn't do the work was--are ya ready for it--I didn't have the right tool in my car for them to do the job!!! I fought back, calling in a manager, and telling them, I've never had that tool and since you managed to install and charge me for the tires in the first place--I think you can do the job. I won the point and they did the job--oh surprise they were able to!!!

Next I went in just a few days ago and was told, your BMW is missing rubber pads on the underside, therefore they wouldn't be able to lift the vehicle, therefore they couldn't do the warranty work. I came home, called a BMW dealership, they couldn't find where this car ever had lift pads, and the dealership even called BMW of North America-they confirmed, this year and model never had these pads. Only newer models.

So we called Costco again, they said to come in and meet with a manager. Oh really??? What's he gonna do, make me get something my car was never required to have? Can't we depend on mechanics, open to the public, accepting work on all makes and models, to have the proper tools to do the job? Seems like more bull from Costco.

Only compounding the problem more, this also happened to my sister up in Prescott, AZ when she went to have her tires serviced before a long car trip. They turned her away with another crap reason.

Seems....Costco doesn't care about our safety at all! We're there in the first place trying to keep our tires safe, and Costco resorts to every flimsy reason to not do the work!!

I deeply resent this kind of treatment to me as a woman--they're banking on the fact I don't know auto mechanics and have never seen under my vehicle.

I know myself and other moms like me, are driving ourselves and our children around daily, and our very lives are dependent on the safety of our tires. The other day, I found my tires to be dangerously underinflated, this is why I badly needed the work done by Costco where I spent my money.

None of these BS reasons were presented to me prior to making my purchase, nor did I agree to them, and if I'd been told I wouldn't get follow up service, like other tire centers offer, I'd never have spent my money at Costco. It wasn't disclosed to me until I needed service, and then oh too late! I'd already purchased--sounds like buyer beware to me....

I know we have consumer protection laws in this country, I'd like to know my recourse. I'd also like to know how many others have been screwed by Costco!

I, to date, haven't got service. I'm tired of fighting with them and shouldn't have to for something I've paid for.

I trusted Costco to do the job right and because of their carelessness or inexperience, I am out $400.12, which was a totally unnecessary expense to me.

My wife was going to work on the interstate last Thursday when a 1 month old Michelin tire blew out. She's a new manager on a tight schedule so, to keep her from having to wait for road service, I went myself to put on the spare for her.

I took the damaged tire - which had blown out through the sidewall without having hit anything - and brought it back to the Wharton NJ Costco tire department where it was purchased. The staff there was surly and distracted, as though a heated disagreement was in progress, and although this was a regular weekday morning, the line for service went all the way out the door.

When my turn finally came up, I calmly explained to Kerrie, the supervisor on duty, what had happened. She turned without a word and went to look at the tire, which I'd left in the service area. She returned, again without saying a word to me, and barked to a subordinate, Lock that back door - I don't want any more customers coming in that way! Finally, I asked her if she was going to replace the tire, and she said yes. I asked her if she could have it put it on the wheel and balanced, and my wife would come that evening between 6 and 7 to have it mounted on the car; she said that was OK. Because the communication seemed so strained, I repeated again, She'll be here between 6 and 7 to have it mounted on the car, are you sure that's OK? - she answered Yes again, and I left.

When my wife arrived at 6:30 to have the tire mounted, she was told, You missed your 6:00 appointment - you'll have to wait until we close at 9:00. My wife called me at around 6:40 to tell me what had happened, and I called the tire department back and explained to the counter person that there was a misunderstanding - the agreement was that the tire would be mounted when my wife arrived between 6 and 7, and that she other appointments and couldn't wait until 9.

He replied that the note Kerrie left said that the appointment was at 6, she'd missed it, and there was nothing that could be done. My wife put the replacement tire in the trunk and drove the 20 minutes home. Meanwhile, I called the store again and this time spoke to Mike, the assistant store manager on duty, who told me to bring the car back, and offered, We'll see if we can fit you in. I replied that a) we'd had an agreement, b) it would have taken only 5 minutes to mount the wheel at the agreed upon time, and c) after all the time we'd wasted, I'd only make the 40 minute r/t again if he assured me that the tire would be mounted promptly. But I got the same We'll see if we can fit you in.

Frankly, buying tires at Costco isn't such a steal; most of the same tires are available at similar prices at many local dealers. My wife and I have tight schedules and little free time, and had hoped to at least get civilized, professional service at Costco. But I ended up jacking up the car and remounting the replacement tire myself, in the dark, in my driveway.

I don't know what kind of service can be expected at other Costco tire departments, but I would certainly advise Costco members to avoid the tire department at the Wharton NJ store.

I purchased 4 new tires for my Suburban. Less than two weeks later I was driving in a construction Zone and cut a large gash on the outside of my front tire.

I went back to the Costco that I purchased the tires from and tried to explain what happened. The person helping me looked at the tire and then he went and got another person and they looked at the tire and told me that there was no coverage that I hit a curb. I again tried to explain, but they did not want to listen. The initial person I was trying to work with flatly asked me do you want to change the tire or not. This was a Saturday and I could not take a chance since my drive to work is over 100 miles each way.

Since I did not have a choice, I changed the tire and paid full price for the tire. It's very frustrating when all you see is signs stating customer satisfaction when all I got was attitude.

I know this is a gray area, but still it did not seem right how I was treated.

rest of the tires for $24.

Lost of almost 2 hours of work at the clinic, plus the anxiety of having to search for another Tire store at 6pm who could fix the tire.

On 03/16/07 I had 4 new tires installed on my 2003 Mustang. Today 03/18/07 I washed my car and was putting tire shine on when I discovered they had completely damaged and ruined the 2 wheels on the right side of my car. I will go to the store on 3/19 to advise them I nexpect payment for both Wheels damaged.