Costco - Tires

Everyone that complains about Costco installing new tires on the rear axle, I again recommend that you do some research. It is done to protect you in wet weather driving situations. It doesn't matter if your car is front or rear wheel drive, they should be placed on the rear. If you think otherwise, you're wrong! Everyone that complains about Costco not honoring warranties, I suggest you stop blaming others for your mistakes. Your tires wore out because your alignment is off, which caused the inner or outer shoulders to wear prematurely and that is your car's fault, not the tire's fault. You never rotated your tires and the fronts wore out prematurely. Well, that's your fault and not the tires. Take responsibility for your mistakes and don't blame Costco.

Yes, certain tires do last longer than others, but a tire (regardless if it has no mileage warranty or 100K mile warranty) will last based on how you maintain them. It's your responsibility to do so. I've been buying tires from Costco for as long as I can remember. I am an extremely satisfied member and appreciate the fact that Costco requires their members to purchase the correct tire for their cars. After all, the only thing between your car and the asphalt is your tires. So tires are pretty important, don't you think? Thank you Costco. If only all tire centers could do what you do.

After the vehicle was serviced for a tire rotation and subsequently returned after their 25-mile re-torque requirement, the car was found to have all lug nuts loose and studs broken. Costco denies all liability of wrongdoing. But their forensic metallurgist states in his report that all lug studs must be replaced due to metal fatigue as a result driving on loose wheels. Obviously, the damage is greater than what was initially suspected and I realized from his report that I may be driving a "ticking time bomb" that may detach a wheel at any moment.

I went to Costco Tires on 4/9/12 in Salinas, CA. I wanted to get my tire patched, and they refused. They said the tire was too thin in the middle and could not be plugged. I said I don't like plugs and that I like a patch. They said, "Well, we do both, but we still can't repair it, because the tire is too thin." I said the tire is not thin where the repair needs to be. I told him the wear was in the middle of the tire and occurred at 8 thousand miles. I told him the tire pressure on the 265/75/r16, which they sold me, said air pressure was 44psi, not 35psi. I also said that most of the tire wear stopped when I set pressure at 44 psi. They said the pressure on the door said 35psi, and it did. But that was for the 245/75/r16.

I believe the warranty is 50 thousand miles, and I'm under the miles. The tire wear occurred at about 8 thousand miles in the middle. The tires were no good after 8 thousand miles. In the past, I tried to get Costco to honor the warranty, but it always seemed that I have done something wrong. if I wanted to have my tires rotated, I was discouraged for various reasons. So I rotated myself.

My family and I went to Costco to purchase new front tires for my wife's car. It was a rainy day and her front tires were bald. The gentleman behind the counter informed me they would have to put the new tires on the rear and transfer the back tires to the front. I explained to him that it's my car and my money and I don't want that. The car is front-wheel drive and I want the new tires on the front. He again said he could not do that. So to make a long story short, I would not recommend anybody to purchase tires from Cisco if you can't purchase tires and decide where you would like them installed. Why would you purchase from a company like that? A big thumbs down. Shame on you, Cisco.

I recently went to Costco to have my Bridgestone Potenza RE92 tires rotated and replaced a bad valve stem that was leaking air. The Costco manager refused to do it because of a Costco policy that will not allow him to touch any tires that are over 10 years old. The tires are in excellent shape and show no damage or deterioration whatsoever. They still have lots of tread on them because I rarely drive the car (1997 Honda Prelude Type SH) they are mounted on. I took it to the Honda dealership and they replaced the valve stem and rotated them with no problems. The Costco manager was rude, confrontational and argumentative. I had another Costco tire manager tell me that I should not "lecture to him". Can you believe that? Who is the customer here? They also broke off one of my lug nuts due to over-torquing.

I do not know what's happening to Coscto these days, but they do not seem to take their customer service as seriously as they once did, at least not when it comes to their tire dept. I think they have gotten too big and too profitable, and do not see a need to focus on such matters. As a result of their recent poor customer service and rude tire dept. managers, I will no longer be doing anymore business with Costco. The few dollars I might save is not worth the hassle of putting up with their rude employees.

First, let me start off by stating that for everything else, I love Costco! I will never buy tires from them again, however. I purchased four BF Goodrich Radial T/A tires P215/65 R15 for my 1999 Toyota Sienna XLE in 2008. Within a few thousand miles, the fronts were wearing out more rapidly than the rears.

Costco refused to rotate the tires so they would wear more evenly because their policy wouldn't allow it. I guess if one pair of tires is worn a certain amount more than the other pair, they will put the better pair on the rear. They claim that is what the tire manufacturers recommend and showed me a pamphlet from Michelin.

I asked Toyota about it and they claim it's wrong. I asked several mechanics that I trust and they say they've never heard of it. I had Toyota rotate the tires so I could get more life out of them, but when I went back to Costco to get some air, they rotated the tires (despite me specifically telling them not to!), putting the more worn tires back on the front, thus guaranteeing that they will wear out much faster than the rears.

I finally had enough and decided to purchase four new Cooper CS4 tires from Alan's Automotive & Diesel in Colorado Springs (at a much better price than I could get at Costco or Discount Tire). The CS4 had good reviews from buyers and I'm hoping they will last much longer than the BF Goodrich's. My original Firestone Affinity tires lasted nine years and over 45 thousand miles. I barely got four years and 28 thousand miles out of the BF Goodrich tires purchased from Costco. I found the Costco tire guys in Colorado Springs to be rude & condescending. I'm happy that my Costco tire nightmare is finally over!

Well, I found this site this morning, silly me! Two years ago, I had purchased four tires from Costco. About a few days afterward, my 21-year-old son was driving to work on the highway and proceeded to lose a tire driving 55 mph. Needless to say, if he was not driving a Volvo and is an avid body builder, which I believe helped to steer the vehicle to safety, he wouldn't be alive today. The cause of the accident was either the lug nuts were torqued too tight or not at all.

Last week, I purchased four tires again from Costco to only have the mechanics not properly mount and balance my tires. I found this out from another car auto shop, which was doing a four-wheel alignment for me which is something Costco does not provide in Massachusetts. My belief shared with the store manager is that I don't believe the Costco mechanics are being held responsible for their actions and corporate has not done anything to remedy the lack of their attention to detail or workmanship amongst their mechanics. By the way, the car auto shop manager asked, "Why would go back there again?" I agreed with him that it wasn't wise on my part. I proceeded to justify my actions by saying that I renewed my membership about two months ago because I preferred their everyday consumables better than BJ's Wholesale. File this under I should have known better!

Jeez people, stop whining about Costco and the tires or service you get from them. In reference to a few complaints, if you had been in the business, then you would definitely know the difference between v-rated and h-rated tires and you would want your kid on the correct ones. When people whine about the speed rating of tires, then why did they buy a vehicle that takes performance tires to begin with? And all the whining about rotations, if you fail to maintain your vehicle according to a schedule either by Costco or by your owners manual, then for God's sake do not blame Costco for not rotating your tires if the fronts are down to 2/32 and the rears are new.

Do some research on this instead of blaming Costco for your lack of maintenance. It is always someone else's fault, stand up and take responsibility for your own actions once. And Costco does not use anti-seize on anything no matter what you saw and most of the time when you come in with your fancy rims and then try and blame Costco for scratching them, you are only trying to scam a new set of rims from them. If you paid 400 bucks to have one stud replaced, then you were assuredly overcharged and then it was not a reputable shop as you say, they were a ripoff place at least. Your mechanic might have been a mechanic for 30 years but that does not mean he knows squat about tires. Kinda like saying your general MD is qualified to be a brain surgeon. Tires are a very specialized field at Costco and the techs go through more training than any other tire shop or dealer out there. So at least before you go crying on a forum, do some research on the subject. Rant over, now back to your normally scheduled whining.

I ordered tires for my son's 2003 Honda Accord 4-cylinder car online to have them installed at Costco, Bricktown. Being in the business for 30 years, I ordered H-rated tires that are good to 135 mph. Heck, the kid barely goes over the speed limit. The tires came in and my son went down to have them installed and, low and behold, I get a phone call from my son stating that they would not install them because the car should have a V-rating, 149 mph.

Every other website including Tire Rack and Sears calls for as low as T-rated tires which are good to 118 mph, which is less than the tires I ordered from Costco. Now I have to go down and pick the tires up and get a refund on my credit card.

I have issues with tire repair three times now. Once, they failed to follow instructions and put the wrong tires on the car. It should have been obvious. I've had what I believe to be undue flat and hold air issues. They sold me on the nitrogen. I now believe that it's no better than normal air. It's worse and I have to take it to them. I can't just go to my local service station. Yesterday I needed a tire repair, but I had to wait an unacceptable 3 plus hours. Meanwhile, they had customers stacked up a dozen deep; one guy was working 4 service bays, and one guy was working non-stop on the counter. I should add here that his patience and focus was incredible. Kudos to him! There were two other guys running around doing who knows what. My biggest complaint is that on the busiest known tire day of the year, they should have been overstaffed, not understaffed. Also, a tire repair of one of their own tires should take precedence. It would have been nice to have been able to take it somewhere and get it done. But because of their warranty, I can't. Meanwhile, I'm driving around on a tire in need of repair.

Costco South Calgary. Costco will void warranty unless Costco purchased winter/summer tires are rotated at Costco. The only problem is people wait from 3am so that they can get in to have their seasonal tires changed. They broke my lug nuts and the nut key. I wasted another five hours waiting at my Lexus dealer to have the broken nuts and key removed! Savings of few dollars to have the tires not worth it. Absolutely, last time I purchase tires at Costco. To make matters worse, a lousy and rude manager named Will! Of late, Costco appears to be taking customers for granted. Customer service grossly lacking.

I bought 4 new tires in Aug. 2011. I stood outside the bay and watched the mechanic removed and installed the tires. When installing, the clerk approached me and said that one lug was stripped and they could not place it on. They did not approach me when they removed, that cost me $125 to have it repaired plus more of my time at another shop. Three months later, when I wanted to have the tires rotated to meet their requirements, they had the car for an hour and a half. They said that they could not remove the lugs due to breaking the wrench while trying to remove the lugs. They obviously cannot fulfill their agreement of tire rotations, so I will go try to get a full refund at this point. I hope they do not cause any more damage to my lugs! Never again!

I took my BMW for 4 new RFTs; I waited almost 2 weeks to get them. When they arrived, I was told that they had trouble installing RFT and that it would take longer than normal to install. When I finally got the car 3 BMW rims (each retails for about $600) was badly chipped, from where they had used pressure to install the tire. At that moment, before even driving the car, I let them know about the damage. First they said, it was like that when you brought it in. I then told them I had checked it before turning it over to them, and the guy simply said, "Well I took precautions". No one seemed to care, from the people in corporate to the store manager. I wish I had found this forum before I put my car in their hands.

I've bought tires from this store many times over several years. They have left lug nuts loose, mounted the wrong tires, used the wrong replacement valves (low pressure instead of high pressure) and over-torqued lug nuts and stripped threads. The time they stripped the threads, the tech showed me the nut and it was dripping with "never seize" compound. He had "never seize" compound all over his hands and tools because he couldn't get the lug nut started right. My experience with "customer service" has been like many others --crude, rude, and unacceptable. Anyone who goes to Costco for tires needs to make sure they have their insurance paid up. There's a good chance you'll need it.

I took my vehicle in to the tire shop for a scheduled tire rotation and they broke a stud on my Honda Pilot. They told me and wrote on my receipt that they would reimburse me for the repair to the damage they caused.

I took it to a reputable repair shop and the bill came to $438. When I took this bill to Costco for reimbursement, they told me that it should have only been $40! They referred me to their claim center and I have gotten the runaround. I finally heard from their claims department and was offered only 50% reimbursement! They are not taking full responsibility for their actions and the damage to my vehicle.

People, do your homework on tires. Don't trust your old-time mechanic or the stuff your daddy told you when you were 15 because things have changed. The tire technology has undergone major changes in the last 5-10 years. Rotations are not performed on tires that are unsuitable for rotation. Your inner tire wear is not a warranty issue. Five-year old tires or more might not be serviceable. "Cracking" or "ozone checking" cannot be warranted by Michelin. Stupidity cannot be warranted by anyone. A tire shop is not always a repair shop. Research your $1,000 purchase before you make it.

I went to Costco Tire shop for the first time to buy a new tire for my Toyota Corolla. I was told that the waiting time is one and a half hours and the technician on the counter gave me a plastic hat #34 to be put on the roof of my car.

One and a half hours later, to my surprise, my car was bypassed by car #35. I went to the counter to verify with Daniel ** why my car was not being serviced when I was supposed to be next on the waiting line. He was rude and told me he does not know. I talked to a white guy who said they don't have my car key. I told him that I gave my car key to Daniel ** an hour and a half ago. Finally, Daniel took my car in to replace the tire and it was done in 30 minutes.

Apparently, my car was left purposely hanging on the rack. Daniel took two cars in—#36 and #37—and started working on these two cars pretending that my car never exist. He made sure I am bullied and delayed to wait 40 minutes more to get my car. I did not beg them to get my car. I waited even though I am already late to pick-up my kid.

This is the horrible treatment I got for asking why my car was not being serviced when my number is next on the line. The Costco Tire technicians are bullies and hoodlums. We will never go back to Costco anymore. I am cancelling our membership.

As a follow-up to my complaint on 7/24/11, I took the tires to Discount Tires in Lynnwood where they honored the Michelin warranty without question. Very happy with their service and will never go back to Costco tire stores.

Tire tread is cracking and separating. The tires are 5 years and 3 months old. Costco warranty is for 5 years so the Costco Tire Center refused to replace the tires under warranty as the tires are over the 5 year limit. In checking the Michelin Tire Warranty, since the tires are Michelin they are warrantied for 6 years yet they declined to honor the Michelin standard warranty. Tire purchasers at Costco Tire Centers should be aware they are only going to get the Costco warranty and not the tire manufacturer warranty. Very unhappy client who will not purchase from Costco again.

30,000 miles ago, I purchased top of the line BF Goodrich tires for my SUV from our local Costco. After 13,000 miles since the last rotation, I asked Costco to rotate the tires for free as per the purchase agreement. Before even looking at my car, one of their "techs" (the guys who install tires and build the bicycles Costco sells) told me, to my surprise, that if they were considered worn in a way they didn't approve of (to paraphrase) they weren't going to rotate my tires. I expressed surprise at this, but he said not to worry - "99%" chance, it was okay. Sure enough, 40 minutes later, my cell phone rings. To cut the long story short, the technician claims that because my front tires show more than 2/32" more wear than the back ones, they won't rotate them. I told him never mind all that, just rotate them. He refused. I asked to speak with the manager, Jay, who was immediately smug and curt with me. He talked over my words, made every effort to be condescending, and exhibited very poor customer service skills.

Ultimately, Costco refused to rotate my tires. Nowhere do they state in the agreement that if you don't rotate at 7500 miles, they won't do it. Instead, they referred me to some obscure fine print about this 2/32" rule. They claim they follow tire industry guidelines, but it's hogwash. I'll surmise they figure if they refuse to rotate your tires, you'll need new ones faster - and maybe they have more grounds to weasel out of tire warranty claims (which generally aren't worth the paper they're printed on, anyway). Immediately, I called my mechanic who had seen the car the very same day for another routine maintenance item, and he called their refusal ridiculous. He's an outstanding, very busy mechanic with years of technical training under his belt. He works on complex problems every day, and knows way more about auto technology than the Costco tire guys. In fact, 3000 miles ago, I asked him about rotating, and he told me it was okay to wait til now. Also note, some time ago when I asked Costco to rotate my tires with less than 7500 miles between rotations, they refused me service at that time as well. In the past I've had tires rotated after 25,000 miles and not had any issues.

We have bought tires for several vehicles through Costco tires and, while the initial purchase price has usually been reasonable, the follow-up care is terrible. Every time we've returned for a rotation, they've told us they're marking down on the history uneven wear due to bad alignment or suspension or some other problem. I've taken my car for inspection after their "warnings", only to find out there was no problem at all. In my opinion, they invent problems so that they can opt later to deny tire warranty coverage. The Costco manager also warned me that the tires showed wear from over-inflation, which I told him was funny since they were filled with nitrogen and only his Costco had ever filled my tires. His response basically was, "well, if you can prove that..." Of course, there was no way to prove that at all. From here on in, I will never return to the Costco tire center for any work. I will pay our good mechanic to rotate our tires. And we'll buy our tires from a reputable tire shop.

At the end of my ordeal, after my wife was upset and we suffered through an embarrassing conflict in front of other customers, Jay tried to make amends by saying how sorry he was that I was frustrated by the experience, that he didn't want me to go away upset. I told him the damage was done, and that I would never return to the tire center. He went on, trying to explain their consumer-unfriendly policy with more tire jargon and finger-pointing. He gave me a gift card for my troubles, but it was too little, too late. I advise anyone out there to do your homework; do not buy tires from Costco as you too will be disappointed and frustrated in the long run.

I returned to Costco in S.E. Memphis to have my 4 Michelin tires rotated at Costco's recommended interval of 7,500 miles and after waiting 2 hours, I received my vehicle. On my drive home the vehicle started vibrating on the front right side (a condition that did not exist prior to the tire rotation) so I pulled over to inspect the area. I was unable to do much other than kick the tires to see if they were on tight, and it was too late in the day to return to Costco so I continued home.

Upon my arrival, I took a closer look at the receipt and discovered that only the right front and rear tires had been rotated and that Costco (at least Costco in S.E. Memphis) considered rotating only 2 of the 4 tires to be 1 rotation. I have never heard of such a thing. I have yet to figure out the vibration problem. I suspect some damage was done during the tire rotation that was performed and that the technician did not disclose what actually happened. I am not sure if it is safe to drive at this point. Fortunately I have 2 hours to waste tomorrow morning so I will be at Costco as they open the doors to attempt to find out what they did.

I bought four All Terrain tires with a 65000 mi warranty. I started having one tire losing air. I had it checked and learned that it is split on the thread due to dry rot and it could not be fixed. I then had the other 3 checked and learned that they are all dry rotted and splitting. I went to where I bought them, Costco, and they said the splitting was normal and is not covered under warranty. It is not acceptable. There has only been 48,000 mi on a 65000 mi warranty. There is still plenty of thread. I am disabled. I was told not to drive on a highway at any speed above 50 mph because these tires will come apart on me plus I am told that the All Terrain tire is no longer made. Is this why? I want these tires replaced. They are a serious safety hazard.

After correctly torquing my lug nuts close to the Toyota factory spec of 76 ft lbs for close to three years, Costco got new software that listed my Toyota truck at 101. A dramatic and dangerous increase in torque setting. Re-read my owner's manual, checked with the two local Toyota dealers and all agreed with the 76 ft lbs specified by Toyota. Brought my concerns to the attention of both the tire department manager and an assistant manager and they both held fast that they were legally obligated to follow the setting in their third party software and couldn't care less what the manufacturer said. Asked them to contact their third party software vendor and have them verify their data and they both looked at me like I was crazy.

Curiously, the 101 that Costco's third party software says, is the exact N.M (metric) setting that Toyota specs but Costco has SAE (American-English) torque wrenches set in Ft.Lbs. After screaming from the rooftops for all the years that Costco has been selling tires that "we follow manufacturer recommendations on tire size, tire rating, and torque specs, Costco now blindly follows what their third party software company says and completely ignores what the manufacturer says.

Check the torque specs for my Subaru and Costco is exceeding the Subaru specs on that car also but not by as much. Considering that this is only one model of Toyota and one model of Subaru, I wonder how many of the torque specs that Costco's third party software vendor is wrong on for other models and other brands of vehicle and how many lug nuts have been over torqued by 30% or more by Costco and, how many stripped lug nuts Costco's customers have been paying to repair or replace?

The moral of the story is that, Costco knows how to be a warehouse and does that really well but there is more to being a Tire Store than buying machinery and sending your tire jockeys to Michelin School. I call them tire jockeys because the Costco tire people don't rise to the level of mechanic or technician because they never questioned so dramatic a rise in torque spec for so common a vehicle as a Toyota pickup. Costco is not a Tire Store it is a tire warehouse and you let them touch your car at your own risk.

October 20, 2010 I bought new tires and had them installed. My husband picked up the car close to the Costco closing time and it was getting dark. The next morning when I took a look at the new tires, I was 3 huge gashes in the rims of my wheels on the back left tire. I called Costco that day and they said bring the car in and they would look at it and make a report. My husband took the car back that day (the day after the tire installation) and the Costco employee said it was caused by hitting a curb. I am the type that keeps my tires sprayed with wheel-wet products because I like to have nice shiny tires. I would have noticed 3 huge gouges on the rim. So that's it, they said it's from a curb and they aren't going to honor my complaint. I would say take photos of your tires and rims before you take them to Costco, they'll mess them up and claim it was "a curb". They are always too crazy busy that they don't care if I never go back.

The Costco Tire Center refused to honor a guarantee and repair a nail hole in one of my tires because they deemed it and another tire unserviceable. Per the duty manager, the Costco tire shop was trained by Michelin and that they were told by Michelin that sidewall damage like that on my tires makes them unserviceable. The damage tires are on the right side of my vehicle and the wear was the result of the tire rubbing the straight edged curb where we park the vehicle.

The rear tire has some of the lettering scuffed and a couple of white spots, while the front tire has most of the raised white lettering rubbed off with much of the whitewall portion of the tire exposed. The tread area of the tire has a significant amount of tread and the sidewall wear is limited to the raised lettering area. Does that limited wear render the tires unserviceable? If so, why does Michelin not warn purchases of that potential problem? I have pictures that clearly show the wear but was unable to attach them to this email format. Please let me know if you would like the pictures.

I bought four Goodrich tires from Costco for my Dodge Caravan. When I took it for rotation (after 7000 miles), technician refused to rotate because the front tires was worn out. So I rotated it myself and placed the front tires to the rear. After 5000 miles, I've noticed that the rear was so worn out that I got scared the tires might blow out. So I decided to check with Costco if they can replace it since I have only about 12000 miles on the tires since the last time I had it check. The tires were rated at 60000 miles. The supervisor said it was due to alignment. I complained that it won't go that really bad, especially if it has only about 12000 miles and the tires I'm complaining about are at the rear. He was asking for any alignment job, which I did not have because I don't feel any shifting or vibration while driving. Though there was no damage yet, I got scared that the tires might blow out while driving. So I decided to have the rear tires replaced.

I wanted to follow up on my July 11 report on Costco Tire Center, who damaged a sensor on my vehicle. After calling them several times, they agreed to reimburse me for the cost of replacing the sensor. Thanks for this forum! I know it gives the consumer a method for holding these large companies accountable and taking them to task when they don't stand behind their work.

I purchased 4 new Michelin tires for the Ford with a warranty of 60,000. I have had two nails in the tires, one was found today when I noticed a rubber slice in the front tire. These tires have been used for 40,000 but have plenty of rubber to them. I am concerned about the nail and the slice, but the tech said it did not affect the tire itself. I do travel on the highway a great deal and really do not want a blowout. This tire should have been replaced but instead, it was put in the back rather than leave it on the front of the car. What is happening with tires these days? The rubber is poor.

On Saturday, June 12, 2010, my son and I visited the Costco Tire Center in Arundel Mills, MD. We were told the tire needed was out of stock. We then went to the Columbia, MD location where we were told that the Arundel Mills location had 9 tires in stock, but just didn't want to work. We proceeded to have two new tires installed at Columbia, MD. During the process, our car ends up with front end damage. We took pictures and filed an incident report. Today we are told that Costco is not responsible. I will proceed with canceling my membership and telling everyone on Facebook, Twitter, etc., about the incident. All I ask is that everyone be honest and fair. The car is a 5-speed and we suspect that the Costco employee thought he put the car in reverse and proceeded to hit the gas pedal only to go forward instead of reverse. Now I have one angry 19-year-old son whose BMW is damaged.

Costco falsely claimed that they couldn't honor their Road Hazard warranty due to alignment issues. I had a tire fail due to contact with construction debris that fell on the highway in front of me. Half the tread remained in the central three grooves, but Costco claimed that because the shoulders (sides) of the tire were worn down that indicates they were not responsible. They said that uneven wear disqualifies the warranty. While arguing about this, they squarely placed blame on my tire aligner and said that I need to get another alignment.

I've gone to two different places to get tire alignments done and they both say that my alignment is fine and the slight uneven wear on the tires is simply normal variation. I am one of those weird people who actually pay to have my car aligned every 7500 miles, and rotate/balance them every 5,000. I do this so that my tire warranty will apply. When I've done everything totally by the books and have receipts, it's not fair for Costco to weasel out of their part saying that my uneven wear disqualifies me.

In fact, Costco's Road Hazard warranty says that alignment issues only invalidate it if the damage was caused by the alignment, which was clearly not my case. I understand that most tire shops play these games but Costco holds themselves to a higher standard of integrity and these games are not acceptable for a business that claims to care about customer satisfaction. This brings down the reputation that Costco pays so dearly to maintain with their return policy.