Big O Tires

I went to Big O Tires and they said it would be $135.83 dollars to fix my wheel barren. When they took it apart, they found that the axle was bad. They took me in the back to show me and said it would be around $300 more to fix this. So they didn't fix anything but they still charged me $135.83.

I went to the Big O Tires located at Lake Mead and Civic Center in North Las Vegas. I asked to replace front brake pads and to resurface my front discs on my 2004 Dodge Ram 2500. My estimate was $191.00. When they opened my brakes, they discovered they could not resurface my discs because they were too thin. At this point, there was no use replacing the pads because the discs had grooves on them.

However, they still went ahead and replaced my brake pads knowing this is wrong. Any layman knows unless you make the surface of the discs smooth, the new brake pads will wear out quickly. The mechanics had my cell number and I was nearby having lunch. They did not call me to check with me. Later, they offered to replace both front discs and they offered to pay for one of them. I refused because I had lost confidence in them. If I don't get a full refund, I intend to file a small claim against the branch and the corporate office.

It was determined that my first tier extended benefits would be for 10 weeks. When I report to the system, it says that I only have 6 weeks left, which should be 8 weeks.

I had originally purchased 4 new tires from Big O on both my vehicles. My car had a nail in the side wall, and they replaced it. It was great! Then, during a snowstorm, my car had a flat tire, not even 1/2 block from their store. I drove (slid) down the street, to turn into their center to get it looked at, and they told me I needed another new tire, as this one had "melted", and they were not honoring the warranty, as I drove on it in front of their store! Well if my tire "melted", wouldn't that be a defective tire?

They had already put my spare doughnut on, which they took out of the back of my car, and threw the Christmas gifts I had in the back seat all over the place, breaking two of the gifts! They tried to sell me 4 new tires! They gave me a line saying I needed 4, as I was AWD. I spoke to other places, and a mechanic, and he said I really only needed 2, if the treads were not the same! When I brought this up to the rep, he got quite rude, and told me he would sell me 2 tires for over $200.00! I went elsewhere, and bought 2 new tires (better than what I had mind you) mounted and balanced for $120.00! I will never shop again at Big O, nor will I recommend them!

My seven-month old truck was scratched due to the negligence of agents or employees at Big O Tires store #005236 (on Parkmoor Avenue in San Jose, CA) on January 21, 2012. Someone had placed a sign in the street where it was hidden from the view of drivers exiting a common parking lot shared by other businesses. (It was hidden by a fat post. ) When I turned right out of the parking lot, I heard something scratch the side of my truck. I had no idea what I had hit since I hadn't seen the sign beforehand. But once I pulled over, I found the sign lying in the street.

When I spoke with a man who later identified himself as the store manager, he showed no concern for my truck. He removed the sign from the street before I could think to take a picture of it, though I did take a picture before he thew it in the dumpster. I repeatedly asked him to look at the scratches on my truck but he refused to do so. When I complained to corporate, I received one phone call from a rude man named Chuck who said that Big O Tires would not pay for my damage. He refused to have anyone inspect my damage. He refused to forward my concerns to the legal department. He refused to answer any further correspondence.

It will cost me about $1300 to repair the damage to my truck caused by the negligence of agents or employees of Big O Tires. That sign was in the street in violation of the City of San Jose's sign ordinance. Big O Tires is just fortunate that no one was killed or injured since the placement of the sign in the street would have forced a bicyclist to swerve around it, potentially into the path of a vehicle.

The Big O Tires store on Colfax and Grape on 12/26/11 told me I destroyed my car but they could recover it by doing gaskets and cylinder head work and the charge would be $2,670.20, nearly 3,000.00. Since Ken, the owner that I trusted for years was not readily available, I declined the work but asked for the paperwork showing work and charges, generated from their computer it was given to me by Tu **.

The experience made me do research. I was told the kind of work Kens store said they would do was against Big O Tires franchise policy agreement and the company website did not list that kind of work as one of their services. The next day, I called smiling, told polite Ken about it and he said he did not know what I was talking about and hung up the phone.

In the first week of January 2012, using Big O Tires email, I asked if they did the work I was quoted. Their process was to forward the email to the closest store and that was how Ken ended up calling me a couple of days later, leaving a message stating don't do cylinder head and gaskets. Had I agreed to their proposal Big O Tires on Colfax and Grape would have stolen nearly $3,000.00 from me and of course no work would have been done to save my destroyed car.

January 9th I spoke to a company agent and was told Ken informed them he called me to say they did not do that kind of work, so no price was ever quoted to me as I claimed. Also, he could recommended another shop to do the work, and the price I took as a quote from his store Ken said he was really quoting a price if another shop did the work.

Oh. I responded that I have the computer generated documentation from Big O Tires on Colfax and Grape that list services to be performed and charges. Ken, of course, could not quote prices of another business. Ken only told the truth in a phone message to me because it went through the company. But in leaving a message now meant I had his recording admitting the truth plus paperwork from his store proving the potential theft, thus exposing his lies.

The representative, to my surprised, said, There was a potential of stealing you out of that money. I did not expect that kind of honesty. The agent told me Ken is an independent owner which means he can do whatever he wants. The company have no records whatsoever from the store and since Ken did not get to steal thousands of dollars despite his effort there was no harm. The company only mediates but they take no ownership in how a store treats the customers.

How bad must it get before Big O Tires, headquartered in Juno Beach, Florida become interested in how customers are treated? I will ask them.

On December 29, 2011, I experienced a blown tire on S/B Hwy 101 in Ventura, CA. Upon inspection, there was a 1/2 cut in the sidewall of the tire (unrepairable). The mileage at this time was 134,340 - the tire only had 7,250 miles on it! On January 12, 2012 I went into the Big-O Tire Store #5208, San Jose, CA to make a road hazard claim.

I drove the vehicle to the store, which at that time had 134,885 miles showing. The assistant manager initially told me that I could not receive any adjustment, since the tire was over 3 years old. I pointed out the adjustment policy printed on the reverse of the original receipt: "100% replacement within the first 3 years, prorated credit based upon use for the remaining life of the tread". Then he advised me that I would have to return to the Big-O Tire store where I purchased to make a claim.

I pointed out the fold out brochure that listed all of the Big-O stores & affiliated chains where the warranty was valid. He then advised me that he'd have to get the original branch to authorize the claim. He telephoned them, after which he advised me that he'd have to forward the tire to the original store for inspection. In the meantime, he'd gladly sell me a tire, until the credit was determined. This time I pointed out the adjustment policy on the reverse of the original receipt. Since the tire still had 80% of its usable tread remaining, I was entitled to a 80% discount off of the same tires current price.

The assistant manager stated that he didn't know how to do an adjustment like that, though he had worked for Big-O for 4 years. He would have to have his manager inspect the tire & call me later. I agreed to leave the tire for the managers inspection. Later in the day, I received a call from the manager. He stated that the only credit that he could provide me was $28, since the 3-year protection policy had expired. I explained to him, that after the expiration of the 3 years, that I was entitled to a credit equal to the percentage of useable tread remaining.

Since the remaining tread had 80% of its legal depth remaining, I was entitled to the replacement tire at 80% off of the current price (plus taxes, remounting & balancing). The manager offered to provide me with a credit equal to the warranty purchase price ($50). I again explained that I was entitled to a 80% credit off of the tires current price. The manager stated that he could only provide me with a credit equal to 80% of what I initially paid for the tire. Though this was in direct conflict with the printed warranty terms, I agreed, as I needed to have the tire repaired.

On January 13, 2012 I drove to the store to collect my new tire. The manager had the invoice prepared, providing me with a $60 discount. I performed the calculations in front of him, & even read the warranty to him. I wrote the correct adjustment figures upon the estimate form, that he insisted I sign, before generating my final invoice. At this point I offered to pay the full price for the replacement tire, and retain ownership of the damaged tire. He refused to make the proper credit, or allow me to keep the defective tire. Instead, he offered to increase the credit adjustment to $70.

Though I threatened to report Big-O Tires to the CBAR (CA Bureau of Automotive Repairs) and the Santa Clara County District Attorneys Office Consumers Affairs division, he was unwavering in insisting that I was not entitled to a percentage credit off the current price (though it is clearly stated in the warranty terms). When I told him that I was upset because on the phone the day prior, he initially denied my warranty, then offered $28, he stated, "You must have misunderstood me. Everyone misunderstands me because of my accent."

I told him that we talked for 20 minutes, and at no time did I experience a language barrier. I clearly understood his scam under pay the customer & make a full warranty claim to the corporation, pocketing the difference. The original price per tire: $94.98 and 80% discount of original price: $18.99. So the current tire price: $119.99 and 80% discount of current price: $24.00. I should have received a $96 credit toward the replacement tire, instead of the gracious $70 discount provided.

I paid Big-O tires for an extended warranty, to be honored across the country. This store attempted everything possible to avoid providing the credit adjustment to which I am entitled. They tried to deny the claim because the 3-year term had expired. They tried to make me drive 90 minutes to the original store. They attempted to take the tire & submit it for inspection. They denied the claim again, since 3+ years had elapsed. They offered a token credit ($28), and when pressed offered a credit equal to the warranty cost. After much pressure they eventually raised the credit to $60, then to $70.

I stopped at Big O in Frisco, Co. I had a bad front tire on my camper. They said they could only, by law, replace both front tires. I said okay. They then said they could only replace the front tires if they matched the backs, and none in town had tires matching the backs! So I had to buy 4 tires to get outta there for $800. My wife went to pay and they added an optional $79 for roadside service without informing her or giving an option.

We took our truck home, 1,000 miles, stored it, then took it to Montana 6 mos. later. On the way, we had the tires rotated at Big O in Rock Springs, Wy. We then returned home to Tucson and my wife saw a knot in a tire. I took it to Big O here and they said it was bad and they would warranty it. I went home while the tire was ordered and noticed a knot in another tire. I called the Big O here and they said I'd have to deal with the Big O where I bought the tires, in Frisco, Colorado! I called Frisco and got Raul, the assistant mgr. Before we got far, Raul told me he knew that the problem was that I'd either under-inflated the tires or hit something! He was wrong on both counts. I took the car back to Big O Tucson, they pulled all the tires and guess what, they were all ready to blow!

Last December, I purchased new tires for my wife's 2005 Hyundai XG 350 at the Big O tire store on 5701 Folsom Blvd, Sacramento California. Big O has been getting my business over the last 10 Years. Anyway, my wife's car was due for new tires with original tires having about 43k on them. The car has custom rims on them whereby you need an allen wrench to remove the lug nut cover. Once the car was ready for pickup, I paid for the tires and drove the car all of 1.5 miles home. Upon getting home, I noticed one of the custom wheel lug nut cover was missing so I returned to the store to request it.

The manager said he would look for it and came back within minutes and said it must of fallen off while driving home. I made the point that it had never fallen off for the past 43k miles why would it fall off in the past 1.5 miles? He argued that he did not know but that the service shop had cameras and he would examine the film. Again, he returned minutes later and said the film showed that the workman put all 4 covers on. I said, "Okay, let me see the film," and that is when my respect and all my future business was going elsewhere. He refused to show me the film, which immediately told me he had either lied about the cameras or had lied all together. After 10 years of loyal service, this manager was willing to risk losing me over a part that could not possibly cost more than $20. I will never do business with Big O or recommend anyone else doing business with them.

I work for Costco. Sometimes we have to outsource tires if they are discontinued in order to honor warranties. In that way, we can save money on not having to warranty out 2 tires. This place is an absolute flagrant rip-off. The Bridgestone Turanza el400 215/60r16, although discontinued, was $157.99 at Costco. The Big-O, however, charged us $238.99 for the same tire. Another tire, which I can't remember the size, Bridgestone Turanza Serenity was $107.99 at Costco while Big-O charged us $174.99. I'm not trying to promote my work because I don't make commissions so I personally don't care if you go somewhere else but just don't go here. I hate seeing injustices practiced like this. On another time, a lady came in after getting quoted around $550 for 2 SUV tires which are a Big-O Brand. Our Michelins, which are higher quality than Big-O, were $410. The bottom line is, this place rips people the hell off. I would like to know how they stay in business.

I took my corolla to the big o tires in Huntington Beach at the end of October because my car was making brake noise. The Mgr. Josh **, said I needed back bracks. So he said it wouldn't cost that much. Then he said I needed a whole bunch of other things I just had done with them in June which cost me $500. He didn't bother to look up what I previously had done there. He charged me another almost $500 again!

I went back about 2wks later because my brakes were making a screeching noise when I put my foot on the brakes and I wanted to make sure it was normal with new brakes. One of his mechanics took it for a joy ride because he was gone for 45 minutes. When he got back, the mgr. said that the screeching noise was not from the new brakes but from the front brakes and said I needed new front brakes. I told them that they never said my front brakes were bad just 2 weeks ago from the time they put new back brakes. I left there and took it to a recommended place called KBrothers, and they said the noise was coming from the back brakes they had put on and my front brakes were fine! I will never go back there or any Big O Tires Again!

On Friday October 21, I went to the location at Colfax and Hudson in Denver, Colorado. I had a wheel alignment done on October 19, and either the alignment was done incorrectly or there were other problems that need to be corrected. Well, as I was waiting, I was resetting my ringtone when an employee that goes by the name of Vince, according to his shirt, told me that I needed to turn my phone off. I asked him why, and he stated that I was bothering other customers. I told him, "Well, there are no other customers here," and continued doing what I was doing.

Well this must have upset him because he walked back into the store a few times, looking at me in a threatening manner. So, rather than turn this into a negative situation, I asked the other associate for my car keys and left. a note saying that had this employee been doing his job, I wouldn't have been waiting an hour or more for my car to be finish or had he not been standing around the store with an attempt to provoke me, I could've been gone before he had a problem with me and my cell phone which seemed to have bothered him so much.

I took my Land Cruiser in for an oil change and for tires to be rotated. I left the vehicle at 1:00 pm for my return pick up guarantee at 3:30 pm. It had not been moved, no work was done or even started. This was the second time for this same complaint. I have previously bought all my tires for 3 vehicles there and I will never go back!

After I blew an RV tire I went to Big O on State Street in Boise, Id. The manager/owner Brian Ramos said he had the tires I needed but because I qualified for an FMCA Michelin tire program he refused to serve me. He stated he would not make enough money to warrant the service. He stated $150.00 labor charges were not enough for his men to do the work. Jack's Tire and Oil did the work within 1/2 hour and checked all my tires. Do not use Big O. They are a rip-off.

I just had the most unfortunate incident at the 3050 W Broadway location in Vancouver. As a customer who has bought tires at this location on numerous occasions (2 full sets), I went in for a routine air pressure check as the sign said free air pressure check etc. I wasn't informed there would be a charge for removing a nail therefore I wasn't able to choose whether or not to go ahead with the service. I was going to be gouged even more because I have 17" tires. I had a smug - 'have a nice day' goodbye, only because another customer walked in at just the right time (otherwise the rude factor would have been off the handle).

I definitely won't be back to this or any location for that matter. Also, one of the employees started smoking up right in the shop (right beside my car sitting on a tire and like no worries). I was charged without either authorization and basically extorted as I had no choice but to pay and deal with things later by taking my business elsewhere. Only consolation is that businesses like these will eventually come to nothing, as word of mouth and no-repeat customers are the coldest dish they will be served. They are rude, unprofessional and appalling!

Vancouver customer that won't be back

I took my new Dodge Journey to the Big O tires in Temecula, CA to get its first oil change done and was blown away by what I think was probably the worst customer service experience I can recall. I have taken my wife and son's cars to Big O Tires in the past and was always charged $19 for the service.

I walked into their shop and all of the mechanics were hanging out in the front customer area. They had tattoos all over the arms, necks, and some on their faces. Their appearances were dirty, disheveled, and they looked like ex-cons who could care less about serving a customer. I walked into the middle of an argument between the supervisor, Manny, and one of the mechanics. The mechanic was arguing that he wasn't going to clean up all the other bays, just his. The technician in the sales floor, drinking the customer coffee said, "Go over there. He'll help."

They took the car and performed the service, and when I returned, the Supervisor, Manny, says, "You owe me $46". When I questioned the charge, he stated, "I don't know what to tell you man. I just punch in the code and it spits out the price." When I told him that all of my previous services, which were on my account, were $19.99, he stated, "That's why the old manager got booted because he was giving people the coupon all the time. I ain't going to lose my job over a coupon, 'ya know what I mean?"

I couldn't believe what I was hearing and proceeded to pick-up a card for the store manager so that I could address the issue with him. I took my keys and went out to my car, only to find that the technician didn't bother to cover the seat, floor, or wash his hands. There was oil all over my new light colored seats, floor mats, and on the gear shift and steering wheel.

I returned to the shop and told supervisor Manny about the mess and he stated, "I can't help you man. You need to come back and talk to the manager." I said, "Okay, just come out to the car and see the damage so you can see for yourself." He followed me to the car and looked at the mess. The supervisor began a curse laden rant about the, "** kid" who performed my service and that he has told him a thousand times about this stuff. His rant lasted about 4-5 minutes and at one point, he said the he wished the, ** kid was still here so that he could ** yell at him. Then he pronounced, "That's it. This kid is gone!"

At this point, I had had enough and left the facility. The next day, the manager of the shop called and apologized for the issue and told me to go to the car wash/detail shop next door, to his store and to have them call him to authorize the cleanup of the mess. So, I go in on Labor Day on Saturday morning, dropped the car off, and expected the problem to be resolved. The car wash calls me to advise that the manager at Big O Tires has refused to authorize the charges. I immediately call Big O Tires and the manager advises that he needs to submit paperwork to their corporate office and it will take 3-4 weeks to get the oily mess cleaned up.

Really? 3-4 weeks to process a check request? Long story short, Big O Tires will not get one more penny of my hard earned money!

I went to one Big O tire to get the thermostat done. I didn't even stay as they were going to charge me 70.00 to fill the coolant tank (They claimed it was empty. Um, no it doesn't over heat all the time, so I'm sure you're wrong). I told them, "I'm not paying that much just for you to fill the tank." He then told me, "Well, you will if you want us to fix it!" I told him to give me my keys and left.

I drove over to the other Big O, and they managed to fix it. They gave me attitude after finally fixing it, stating my coolant was low and thinking I'm stupid because the radiator cap was off and to the side. The attitude picked up even more when I said they needed to call the manager at the other Big O as they are the ones that did it. He told me "No, you can call them." For the record, the second Big O only charges 8.00 to fill the coolant tank.

Third Big O happened well before this. It's the one in Sandy, Utah. I took it there to fix a starting problem. They drove it around for a few hours and told me, "Good news! We got something to break, now pay us 170.00 to fix the 2 hoses we blew!" For the record the issue there was a main relay in the Acura legend - common issue they didn't know about. In regards to the main relay, I called the Big O and asked them about the main relay. The answer was, "Um, what does it do?" I told them and they said they will call right back. It's been over a month, they have never once called back.

Every time I've gone to a Big O, it's been a bad experience, and that's it. I am done. They are arrogant and condescending, especially when you do know what you're talking about and they can't BS you into buying things you don't need.

I can see why you have so many in the Salt Lake areas. You got to spread the bad service around. Keep this in mind; you are not the only tire/repair shops in the city. People will stop using your services.

After having my lower manifold gasket replaced, I needed a coolant flush. I took my car to Big O tires and left. The store called 30 minutes later to offer an oil change. I agreed. Then I was called about 20 minutes later to inform me that 3 of my fuel injectors were leaking. I had driven the car for two days. No leak. No gas smell. Now all of a sudden, my injectors are leaking like crazy. I was a bit suspicious. I took the car back to the mechanic who replaced the gaskets.

Injectors were leaking from the top of the fuel, WATER in reservoir and radiator not full. We took a sample out of the reservoir and indeed, it was WATER. Mark, Big O's employee, tried to convince me that WATER was antifreeze! I neglected to tell him about the sample we took. So he went on and on about how honest he was and indeed it was antifreeze for sure. He even told me he tested it! After another ** story via phone from Mark and a call from some GM in Glenwood, all they could offer was to drain my radiator and refill it. No thanks. I would not take my bicycle to Big O tires! I hope this stops someone else from getting flimflammed.

We have spent over $5,000.00 in the last 6 months with this company and when my 2003 PT Cruiser started to develop a growl, we took it in. They said it needed a rebuilt transmission, starting at $1,500.00. We took it to AAMCO and they found it was the bearings and fixed it for under $400.00. I will never do business with this company again.

On 06/02/2011, I took my 1998 Jeep Cherokee into the store to purchase two new tires. I was told that I needed to replace the shocks all around (4) and that I needed the engine flushed and an oil change. I did not need shocks and struts. All I needed were two new tires.

The oil had just been changed at Jim Marsh Jeep Dealer just 700 miles before, so I did not need an oil change. They could see the sticker indicating this on the window. They wrote the incorrect mileage as 102475 on the invoice when it was actually 118225. The bill for this scam came out to be $1,175.

Also, I had to go back two more times because the front was not properly aligned. They (Big O Tires) wrote down the wrong mileage so the warranty on the work expires sooner than it should.

On my third trip back to complain, they finally corrected the mileage error (118325).

I will never purchase anything from them again. Also, they acted as if they were doing me a favor by accepting my money.

Big O Tires offered a $125 rebate if I bought 4 tires last July 6, 2011. I bought the tires and sent in the rebate form. When no rebate arrived on August 5, 2011, I wrote to the CEO, John Adams, in Centennial, CO and sent him a copy of the rebate form.

As of August 15, I have no rebate and no response from Mr. Adams.

I bought 4 tires from this store. So as stated, I get free lifetime tire rotation. When I scheduled to do it on 8/12/2011 at 9am, I arrived at 8:55am and they have two cars on the rack. Okay, was I not scheduled? Then, I requested them for a ride back home which is 30 seconds out but without sidewalks. I assumed they will call if they have the car ready for pickup and maybe pick me back up. But NO, they did not care until I called back. The manager guy said, "Well, just wait for a minute and we'll get you a ride back shortly", sweet talks. They did not come to pick me up until I got my own ride 2 hours later. They didn't apologize for the inconveniences nor anything.

Later in the day, after 12pm, I went out for some usual driving like grocery store trip, fast food McDo's, and a trip to postal office to FedEx. Okay, after I get back home at night, when I was about to recharge my car battery as a monthly stuff I do; I found that my right front wheel cover was gone! Then, I went to check the others and the left front was loose too. I've never touched these wheel covers ever, so it made me very frustrated. I immediately linked the incident to the CARELESSNESS of Big-O-Tire staff. I will visit the store tomorrow as well as calling the Corporate Customer Service and see what I can do. A new set of 4 covers costs $40, even when it's only generic (same shape, no Toyota label in the middle)! I'm not wanting to buy these stuff myself for something I didn't do!

Actually, last time when I went to do tire rotation; shortly after they rotated the tire, Camry's cooling system went down. It took me $1000 to fix the ** thing that I bought for $4000. Maybe it was them too!

I took my truck in for an alignment and Big O said I need ball joints (850). It still drove bad.

I went back and Big O said I need shocks (752). It still has tire hop. I went back and Big O said I need to replace factory linkage, it's undersized (771). The drive's still the same. Now Big O said it's the tires. I have paid 2372 and my truck still drives the same and they wanted me to spend more money?

Logic dictates that they are the keystone mechanics or they are ripping people off on purpose. If Big O tells you that you need something other than what you drove in for, get a second opinion.

We have to drive 60 miles to get to Sterling so it only makes sense to get as much done there as you can. Each time we go to have my tires rotated, we are treated with unfriendliness and like we are ruining their day. Also each time, we are told (for various reasons) that it will at least 1.5 hours before they can get to us.

So the last time we went, we arrived at 7:05 AM and found out they did not open until 7:30 AM. When the manager got there, I went in to see how long it would take since we were the first and only customer there. He replied, "It takes us at least 1.5 hours to get the shop set up for customers." I have never in my life known anyone to advertise a certain time to be open but, in reality, they aren't.

That is the last time I purchase anything from Big O Tires. I always went to them in Utah and was treated very well and they were friendly to everyone. This manager needs a good dose of **.

I am writing to report a negative experience that I had recently at a Big O Tires store in Idaho Falls, Idaho. I had a tire repaired at this store on Saturday, July 16th. I also paid for a tire rotation at the time the tire was repaired. I did not purchase the tires at Big O, but I have had good experiences with this company in the past, so I decided to use their services out of convenience. Today (July 19th) I got a call from my mechanic who was in the process doing an oil change on the vehicle and he reported that there was a nail in one of the tires. I called the store where I had the tire service done and explained the situation to a person named Joe.

I asked him if I could bring car by and have him fix it for free since it had been overlooked during the last service visit. He told me that he would have to charge me as he thought that the nail got in the tire after I had left the store. I asked him if he would at least give me the benefit of the doubt since I was there just a few days before, and he said that he would not accomodate me.

On June 4, 2011, I took my wife's Toyota Corolla in to the Big O Tires' branch in Madera, CA for just a simple oil change. The sales associate, Jeff, called my wife 15 minutes into his job needing to tell her something. My wife told him to hold on for a second so she could raise the volume on her phone, and when she finished Jeff hung up on her. Out of courtesy, my wife called him back and Jeff mentioned that she needed an air filter for the car. My wife replied that we would skip that service this month.

After saying this, Jeff hung up on her again without acknowledging her or giving any kind of comment. I find this to be extremely disrespectful on behalf of the Big O Tires' staff. This is not the example of proper common courtesy displayed in a business setting. This upsets me only because my family and I have been loyal customers for a few years now. Because of this event, we will no longer utilize Big O Tires' services. They have just lost our business. I hope they can learn from this and also take into consideration the various complaints against them on the Consumer Affairs website.

On 4/21/11, I went to Big O tires for an oil change. The 'special' was an oil change and tire rotation. I noticed that within a couple of days, that the coolant lite went on in the car. Then I noticed the squeak when I would turn the wheel. I popped the hood to find both empty, and the clips holding the grill on were all missing. I contacted Waylon at the shop, he gave me nothing but lip. So I then got Adam's phone number from Waylon and he slammed the phone down after giving me the number.

I called Adam twice. When I did speak with him this morning, he was oblivious and unconcerned about the level of service I received on 4/21. He also gave me attitude and said "I'll call you back in two hours." And he hung the phone up on me without asking my phone number. Obviously this is the standard of service they apply to people with concerns. They choose to mistreat the customer, and then they ignore them. I am seeking reimbursement for $31.68. I am skeptical that I in fact received an oil change at all. They did not rotate the tires, they did not top off fluids, they did not put the clips back on my Volvo that hold the grill on the car.

I hit a rock on a fairly isolated mountain highway. I tried to change the tire but the locking lug nut would not budge. After two hours, and without cell phone reception, a state patrol came by and also could not remove the lug nut. A piece of the nut broke off and the lug nut tool cracked. So, during implement weather, very cold temperatures, my car had to be towed, all four lug nuts replaced as I was in a Colorado mountain town, and a set of new tires.

When I call the storer who had sold me the tires and rotated them, I was told that they use a pressure torque tool to tighten. I stated that they were over-tightened, and could not be removed and broke the lug nut. They offered some services (this was actually the third time I have had an issue with this store), and the manager called to state that the locking nuts were hand torqued. He offered a free oil change and to replace the locking tool (now that I already had the locking bolts removed). The nuts were obviously not hand torqued, the manager stated he cannot watch his staff all the time.

I am stranded on mountain highway, single female, snow showers, and no cell reception. If the nuts were truly hand tightened, a tire change could have been done in a reasonable amount of time by myself. Instead, I waited for two hours, $230.00 tow charge, $40.00 for replacement lug bolts, had to replace all tires. It was stressful and I lost a day of work; they would give me a free oil change.

My wife took our Toyota mini van in to get tires put on. When she arrived home, my son took off the hub cap to find one lug nut missing and two put on backwards. All three were together and over time, the other two would have worked themselves off by centrifugal force leaving two lugs left on the left front tire. I took it back the very next day and pointed it out to Dylan and took pictures. They repaired the problem as I watched them. The next day my son tried to remove the lug nuts off our truck and could not get them off. We took that back to Big O Tire and they could not get them off either. They continued to work at it. Then Dylan came out and informed my son we were not welcome there any longer, and my son got back in the truck and went home.

I now have to drive 25 miles to have warranty, rotate tires and/or flat repair because they refuse to work on our vehicles. Does this make any sense to anyone? A consumer points out a mistake that could have deadly consequences and they are asked to not come back. I never raised my voice, but thought to point out the legal ramifications in Colorado. Tampering with motor vehicle is a class 5 felony. Some say it was an honest mistake. The worker had 4 opportunities in which he saw that tire.

When he started the lugs, tightened with air wrench, torqued them down, and finally, when he put the hub cap back on. It sure seemed deliberate, calculated and down right incompetent, and he had worked there 6 years.

I have a Chrysler 300SRT-8, which is a high performance car that costs $50,000.00. I asked the staff at Big-O if they were qualified to work on my car and if the parts for my car were accessible to them and they said yes. My brakes were "squeaking" and I wanted them checked. They inspected the car and determined that my front brakes need rotors and pads. This work was done and cost me $500.00. The brakes continued to squeak, so I took it back one week later and they said that the front brake pads were "glazing". When I asked them why this had happened, given that they had just replaced the rotors and pads, they accused me of "being rough on my brakes and driving the car too hard". I told them this was not true. They said that they would replace the pads with a better pad at no charge to me and acted like it was a "favor". They went on to say that the rear brakes now needed rotors and pads. They replaced these and this cost me another $500.00.

During both visits to this store to have this work done, I asked the manager to be careful with my car, I explained that the front end is very low and the car cannot be parked into the curb, especially the curb at their store, as it has rocks inlayed in the cement that protrudes and would damage my car. I tell them this at every visit. I was waiting for my car and I observed the mechanic drive my car and park it into the curb. My front spoiler was crushed into the rocks and he left it parked that way. The mechanic was not sitting on a protective seat cover and there was no floor cover in my car either. I was upset and asked him to back my car up (he had the keys) as it was on the rocks. He did it. I informed the manager (Justin) that I am upset that after giving specific instructions not to park my car against the curb, he was careless in his communication with the mechanics and did it anyway. Justin looked at my car and told me "it's fine", there is no damage.

I took my car to Chrysler the next day and they told me that the spoiler was not ripped or torn, but there were several scrapes and scratches under the spoiler that Big-O should fix. In addition to the spoiler issue, my brakes are squeaking again. I had asked Big-O for the old parts from my car, but they did not give them to me. Chrysler also told me that Big-O had put "after market" parts on my car, which I have no problem with, but they did not put the correct type of rotors on my car. My car requires a rotor that has holes in them to cool off the brakes, as a result of installing different rotors, my car will run hotter and the brakes will wear faster. I had just bought new tires for my car here, which they installed, but did not align the car so I went back and asked them to do that, which I paid for. If you put tires that cost $300.00 a piece on a high performance car, you should align the car, or at least ask. It was out of alignment.

All of these issues led me to believe that Big-O does not care, does shoddy work, and has no regard for the customer's satisfaction or the expense that customers will have to pay as a result. I paid Big-O several thousands of dollars only to be in a situation where I have to correct problems with another mechanic. I do not have the money to do this right now, as a single parent with a child in college and one at home, it was a strain on the finances to accomplish this work.

I purchased 4 Kumho Eco Solus KL21 tires in May 19, 2010, which have a 60,000-mile warranty on them. In December 2010, after only 21,000 miles, one of the tires developed a bubble, indicating a separation of the tire tread, which warranted the tire defective and dangerous to use. I then went back to Big O Tires to exchange the defective tire, which was under warranty. However, Big O Tires would not exchange the defective tire for me, and instead tried to convince me that the tire was not defective and that I should get other unrelated services done for my car. After being turned away, I researched the anatomy of a car tire and the possible problem that can cause a tire to fail and found that a "separated tire" is indeed a manufacturing and design defect, which should therefore be covered by the tire's warranty. The following is an article that discusses tire separation: **.

I am fortunate that I did not get into a car crash due to the defective tire. I am also concerned that the tire was part of an entire batch of defective tires that other drivers are using. The tire separation problem is the same as the well-known problem that Ford had with Firestone tires installed on the Ford Explorers and which resulted in a mass recall. Big O Tires did not take the problem of my defective tire seriously, which means that they are continuing to sell the tires to other drivers, who may then be at risk of having a serious car accident. They seem to be concerned more about maintaining a profit than customer safety!

I was not given the right quote by your Canon City store, instead they gave me a new quote. They did the work and charged me more than double. I am not happy about this so I called but no one returned my call. If that is the way you run your business, I won't be back!

The tires were on sale. It was a buy 4 get 2 free sale. I bought 4. The total price of tires was $115.99 each, for a total of $463. When I left the store with all other things, they charged me $457, saving me $6. When I reviewed my bill when I got home, I was **. I called Dennis and told him that I thought I was overcharged. He said it was a package deal. It would have been nice if I had been told this before. It turns out that this wasn't such a good deal.

On December 22, 2010 at approximately 10:27am, I brought my C-class Mercedes into Big O Tires located on Rocks Springs Drive in Las Vegas, NV. I talked to a guy named Tim and explained to him that my car was making a noise when I accelerate slowly, and slow down. Tim said, "Well it sounds like the bearings". I did explain to Tim I had an appointment with Car Max where I purchased the car, he said they would take a look over the whole car and let me know the results soon and where the noise was coming from.

I got a call back from Tim telling me it was the bearings. The front left bearings and the front right bearings needed to be replaced. I let Big O tires do the work on my car, which was partly covered under my warranty. Tim told me that the car would take a few hours to finish and it would be ready about 5pm. After about six to seven hours went by, we decided to go to Big O Tires and see if the car was complete. When my fiance and I arrived to Big O Tires, Tim explained to us the work was complete, but he could not release the car to us due to non-payment from my warranty company.

We tried to contact the warranty company, but had got no answer and we could not pick up our car. Tim told us he wanted to take us to the back to let us hear a noise coming from the back end of the car, he explained, "You can only hear the noise when it is in mid air, elevated on the car lift and with someone in it pressing the gas pedal. You should go get it checked by Car Max". The next day on December 23 at approximately 11:26am, we drove to pick up the Mercedes from Big O Tires and was told by Tim that the problem was fixed and he had test drove the car and the car drove like a Mercedes should. A few days later on Christmas night, we drove to California and noticed the noise was still there. We returned to Las Vegas on December 28 and noticed the noise was worse than before.

The next day on the 29th at approximately 10am, we brought the car back to Big O Tires and we told Tim the noise was still there. Tim said, "Oh it is, yeah I think it's that back end I told you about, but we will double check to see if the bearings are on right." I let Big O Tires check it over. Tim gave me a call back and said, "Yeah, I think that sound is coming from the back end. The bearings are fine and they just got to get the car ready to go so it will be about 15-20 minutes." My fiance and I went to pick up the car. Tim said, "Yeah man, I think it's that back end, I'll go see if your car is ready to go." Tim came back inside the store and told me when the mechanic went to pull my car around the front, all of the sudden, the ABS light came on.

I explained to him that the light never came on when the car was in my possession and I never had any problems with the ABS. I asked Tim if any one did a test drive to the car to hear the noise. Tim said, "Yes, the mechanic test drove the car, but he does not speak very good English and I could not test drive the car because I am the only one at the desk." I then asked Tim why is the ABS light on in the dash. Tim said, "We don't know why it's on because we do not have the proper device to hook up to a Mercedes to tell us the problem. Drive the car as least as possible until your appointment at Car Max."

At this point, I was upset and I just wanted my keys and to just leave the place. When I drove from Big O Tires I came to the first light, stepped on the brake and heard a loud grinding noise, which I have never heard before. I felt the car was unsafe to drive. I feel that Big O Tires is responsible for the ABS light coming on, my brakes grinding, and the original problem not getting fixed. So $484.86 was put into the car to fix a problem that never got fixed.

I brought my c-class Mercedes into Big O Tires, located on ** in Las Vegas, NV on 12/22/10, at around 10:27 AM. I talked to a guy named Tim, and explained to him that my car was making a noise when I accelerate slowly, and slow down. Tim said, "well it sounds like the bearings. " I did explain to Tim I had an appointment with Car Max where I purchased the car, he said they would take a look over the whole car, and let me know the results soon, and where the noise was coming from.

I got a call back from Tim, telling me it was the bearings. The front left bearings and the front right bearings needed to be replaced. I let Big O tires do the work on my car, which was partly covered under my warranty. Tim told me that the car would take a few hours to finish, and it would be ready at about 5PM. After about six to seven hours, we decided to go to Big O Tires and see if the car was complete.

When my fiance and I arrived at Big O Tires, Tim explained to us the work was complete, but he could not release the car to us, due to nonpayment from my warranty company. We tried to contact the warranty company, but got no answer, and we could not pick up our car. Tim told us he wanted to take us to the back, to let us hear a noise coming from the back end of the car. He explained, "you can only hear the noise when it is in mid air, so he elevated the car on the lift with someone in it pressing the gas pedal. You should go get it checked by Car Max".

The next day, on 12/23/10 at around 11:26 AM, we drove to pick up the Mercedes from Big O Tires, and was told by Tim that the problem was fixed, and he had test driven the car, and the car drove like a Mercedes should. A few days later, on Christmas night, we drove to California, and noticed the noise was still there. We returned to Las Vegas on 12/28/10, and noticed the noise was worse than before.

The next day, on 12/29/10, at around 10 AM, we brought the car back to Big O Tires, and we told Tim the noise was still there. Tim said, "oh it is, yeah I think it's that back end I told you about, but we will double check to see if the bearings are on right". I let Big O Tires check it over. Tim gave me a call back and said, "yeah I think that sound is coming from the back end. The bearings are fine, and they just got to get the car ready to go, so it will be about 15-20 minutes". My Fiance and I went to pick up the car. Tim said "yeah man, I think it's that back end. I'll go see if your car is ready to go". Tim came back inside the store, and told me when the mechanic went to pull my car around the front. All of a sudden, the ABS light came on. I explained to him that the light never came on when the car was in my possession, and I never had any problems with the ABS system.

I asked Tim if any one tested the car to hear the noise coming from the car. Tim said, "yes, the mechanic test drove the car, but he does not speak very good English, and I could not test drive the car, because I am the only one at the desk". I then asked Tim why is the ABS light on in the dash. Tim said, "we don't know why it's on, because we do not have the proper device to hook up to a Mercedes to tell us the problem. Drive the car as little as possible, until your appointment at Car Max". At this point, I was upset, and I just wanted my keys and just leave the place. When I drove from Big O Tires, I came to the first light, stepped on the brake, and heard a loud grinding noise, which I have never heard before. I felt the car was unsafe to drive. I feel that Big O Tires is responsible for the ABS light coming on,my brakes grinding, and the original problem not getting fixed. $484.86 was put into the car to fix a problem that never got fixed.

The physical damage is the brake system. My brakes grind now, and the abs light is on. The noise in the car seems worse than it originally started. I should not bring my car into a shop and pull it out with a new problem, with the original problem not getting fixed. I am completely inconvenienced. Also, I can not drive my car, due to it being unsafe. Now, I am going to have to spend more money to find what is wrong with my car.

I drove my car there because the check engine light was out, because there was too much oil over flow. They kept it for many days and when they called me to pick it up, I paid them for the work and I was told that it needed more work so they kept it longer. And when I did come to pick it up, it would not run anymore and I was told that my engine failed so I had to pay a tow truck to come get my car. I feel that I was taken advantage of and I have no car to go to work because of trusting my car in their hands. Each day they kept it, when I kept calling them about my car, they would tell me that they had to send it to some outside source to do work on it. Plus they wanted to charge me extra for what I have already paid.

Brought my Dodge truck in for a front end alignment on 12/21/10. After driving home, the truck was still pulling to the right. I took the truck and they said new upper and lower ball joint. Why was I charge for an alignment when I needed ball joints?

Brought my Dodge truck in for a front end alignment on 12/21/10. After driving home, the truck was still pulling to the right. I took the truck and they said new upper and lower ball joint. Why was I charge for an alignment when I needed ball joints?

It's absolutely the worst experience I ever had. I went to get an oil change because I had a coupon for $19.99. It's not even that cheap, but I thought, well, it's Big O tires, they will do a good job. They finished in about an hour, but when I got back, apparently there were 3 other things wrong with my car that needed to be fixed. The person I spoke with, Tim, said, "Oh well, these mechanics don't really know what they are doing, let me go look."

Apparently I needed some sort of seal for my oil pan. I said no thanks, and left. My car was acting bad, and my transmission seemed to be missing as soon as I left. I called them and Tim answered and said sorry, we are closed. I asked if I could please bring my car back and find out the issue and he said no way. We are closed.

I told him my transmission was acting bad right away as soon as I left and he said he couldn't do anything. I took it to a real mechanic. Apparently someone drained my transmission there and burned my transmission up. Also the seal on my oil pan was completely intact. Nothing was wrong there. I looked on my receipt and it said 'needs transmission service'.

I called and the owner called me back and said, "Well, we didn't even do anything to the transmission." I asked how he knew it needed service and he said he's not sure. I asked why they said my oil pan had a leak when it does not, and he had no answer for that either. All around they were so extremely rude and unhelpful. I went all the way to corporate, and no one helped me whatsoever.

They do not stand behind their work at all, and Tim says they do not even hire 'real mechanics'. He stated that they hire people that only know how to change oil, nothing else. And they are not even certified. It makes me very angry that I took my car there and got very badly hurt. It will cost me over 2500 dollars to fix the mistake Tim and Big O tires slapped me with. They eventually offered me a free oil change. I asked them who would be doing it. They said they would. I declined for obvious reasons. And I no longer need my oil changed. My car is parked. They killed it.

I took my car into Big O Tires numerous times because my breaks were shaking when I was using them. Big O could never seem to fix the problem. They performed a wheel alignment and resurfaced the front rotors ($118.98), but the problem was never fixed.

After returning four times and never having the problem fixed, I took my car to Lowe's Auto Repair in Springville. After driving the car around the block, he knew instantly what the problem was. I didn't need the front rotors resurfaced. I needed entirely new rotors ($134.70). I told Mr. *** that I had taken my car to Big O Tires and he was completely disgusted that a tire shop could not figure out how to fix the problem. It took him less than five minutes to diagnose the problem. After he put new rotors on the car, the car worked perfectly again.

I asked if they could take me back to work if I dropped off my jeep. They said yeah, they weren't busy at all. I walked in and let them check in my jeep, then waited for almost 15 minutes while they looked for the keys to the company van to take me back to work. Finally, a young man decided to take me back to work in his own car. I was late to work. He said to call when I was ready after work to come get my jeep and they would come after me. I called 2-1/2 hours before I got off work and a woman said they would be waiting for me outside the lumber doors at 3:30. I didn't want to make them wait, so I clocked out a few minutes early and went outside. I told them what I looked like and what I would be wearing and that I would be right outside those lumber doors. It takes almost three minutes to get from their front door to where I work, even if all of the lights are red.

Three minutes, no one was there waiting for me. I waited for 12 minutes and was freezing. I went back in and called and they said they would be here in 10 minutes. Yeah, so I went back outside in the cold to wait some more. It was 4:10 when I couldn't stand outside anymore and went back in and called again. "Oh, yeah, he left 10 minutes ago. He should be there by now." I went back out to look to no avail. I waited about three more minutes and there was a van driving all through the parking lot. I told them where I would be waiting! I chased him down. I asked him what the deal was. He told me that he had been told a little after 4 that I needed a ride. The keys were locked in the van and it took him awhile to break into it.

Why didn't someone keep looking for those keys when they discovered they were missing at 11 am? Why was I lied to and told that they would be waiting on me at 3:30? Why was I lied to again and told that I would then be picked up at a later time when the driver claims he wasn't even told that someone needed picked up until 4? I don't know that the work was even done on my vehicle, but I sure will remember the lack of service when they claimed they weren't even busy. Several people asked if I needed a ride somewhere and every time they did, I said it was to Big O, but they were coming and I didn't want to pass them and be rude, the people told me they wouldn't hold their breath. Another lady told me her story that they told her they could change her oil in an hour as she was the first person in at 7 am. It was 9:30 when they were done, and they told her it was because they had cars waiting from the night before. Why didn't they tell her that? Not very good stories coming from this store. I will not frequent it again.

I went to this Big O because I had previously had work done at their Dublin branch which did a good job. The workers at the above must have thought that I had just won the lottery. I got a quote to have the timing belt, kit and water pump replaced which quote came to $957.00. I had a feeling that that was entirely too high so I went to their Dublin branch and the same work was quoted as $570.00. How can any business justify overcharging by $407.00? These two facilities are the same company, Big O Tires. The work was done at the Dublin branch and I feel they did a good job.

This ripoff by a business in San Ramon is typical of the city's quest to be an upscale, overpriced, elitist community. When I want to buy something, I go to nearby cities as I am well aware that people here think that if you live here, you must be rich. Not so! I resent this attitude to the nth degree. Elitism is what is wrong with this country. Check out the Congressmen and Representatives in the federal government. They don't even want us to eat cake.

I brought 4 new tires on 4-23-10. The tires are Cooper Discover LSX OWL. They were installed at 31209 miles. Today, on 11-26-10, I have 47350 miles on my truck. The tires have only 16141 miles on them and they are already on the wear bars. I drove over 232 miles from my home to the tire shop only to be told that there was nothing they could do because Big O Tires does not honor any mileage warranties. The web page for Cooper tires show that these tires have a 60,000 mile warranty. The tire shop said all they could do was sell me a new set of tires and hope that I have better results. 16141 miles div. 60000 miles =.269 . $810.52x.269 = 218.02 . $810.52 - $218.02 =$592.50

I purchased four Bridgestone WTD tires (245-55R19) for my Toyota Hybrid. After 19,000 miles of freeway driving, rotating the tires twice, I have no tread left. My Big O Tires dealer (#4100) says I should have got 40,000 and that they are dangerous to drive on. They say only Bridgestone can help; the two customer service lines Big O provided go nowhere. One is disconnected and the other rings and then disconnects. I'm left with dangerous tires and no one interested in really solving the problem.

I went in for an alignment check on my S-10 truck. They told me that there was a lot of issues. The lower control arms were not tight when someone else tried to replace the ball joints. The lower control arms needed replaced at $150.00 a side, and the labor on top of that. Plus, the ball joints needed to be replaced again at $65.00 a side and labor on that. Then shocks were going to be needed in the future. I went to another alignment shop and they said Big O likes to hustle the customer on that.

First of all, Big O doesn't drill out the old ball joints. They buy control arms, which all of us guys know the ball joints come already in the control arms, that's why they just order control arms, which didn't need to be replaced, and just pass the bill on to the customer. The shocks didn't really need replaced. One of your competitors told me Big O is good for charging people that don't really need work done. The boulder Big O (tel # 303-449-5393), tried to say 50,000 miles ago that I needed lower ball joints.

Hello, it's still running without them until January 2010. That manager has been replaced and no longer working there is what I'm told now. I also got told I have bad credit and they wouldn't give me a credit card. I own my own business for thirteen years now. I felt you might be interested why people go elsewhere.

My problem is not with any specific Big O Tire store. In fact, I have no complaint with my tire purchase from Big O Tire. My problem is about a rebate offered with the sale. On 8/14/2010, I purchased 4 tires from Big O Tires. The purchase came with a $90 rebate. The claim was mailed 8/16. I finally received an acknowledgement on 9/3 (three weeks) and that a rebate check would be mailed 4 to 6 weeks after the date of the claim submission. It's now November 4th, 8 weeks have passed with no sign of a rebate. I used their "contact us" to email an inquiry on the status a week ago, but have had no response.

I had my 1994 Civic's front brakes serviced. After the brakes were done, I picked up my car. Two miles down the road, I heard a thumping sound coming from the front. I returned the car to have it looked at. The service person told me everything is all tight and right. He told me it was the control arm bushing's and that the sound was vibrating hitting the frame, and to replace it would cost $736. I took my car to my mechanic. It was loose lug nuts. I had to drive my car 37 miles away to have it looked at from a real pro. I could have been in an accident.

I bought tires a couple of years ago and was assured when bought that these tires would always be carried when they were trying to get me to get the road hazard warranty. I went to the store Saturday, 10/16/2010 12:20PM because I picked up a sharp object on the outside last row of the tread right rear tire. I was told that I declined the warranty when I purchased the tire but that they could get me a tire from the Folsom Store. I agreed and the Rep Fuji called the store to make sure they had it to match my tire. I was told indeed it could be done. I agreed and waited for approximately 2 hours after giving my cell number and waiting in their waiting room. I was then approached to let me know the job was done.

As I approached the counter to pay, the rep Fuji told me that he wanted me to be aware before paying, while holding my credit card, that the tire was a black wall. All my tires are white wall facing out. I asked why no one told me and was there nothing else to match? I was told that the tire is discontinued and that there are no white walls that the rep could get until Monday. I was left in a real bad predicament, but decided not to pay for a black wall that was already put on the vehicle and told the rep to put back the tire I had on and I will go to the establishment across the street (Firestone). I do not like Firestone, but I was given no choice. The rep apologized but I feel it was just to humor me. I used to do a lot of business with Big O as did my family, but that will stop because of this deceptive and corner-your-customer attitude to force a decision and sale deceptively.

We bought tires about a year ago and decided while we were in for tire rotation, we would also get our oil changed at the same time. Bad decision. On three different occasions, when my wife brought the car home after an oil change, we would have large amounts of oil on our driveway and in our garage. I would clean it up and call them to see why they didn't clean the oil off of the pan and it was ignored. The last time my wife took the car in for the oil change, they gave her a card and on the back of the card was written, oil pan gasket Parts $12.99 Labor 3 Hrs $224.94 Total $237.93 and was told it needed to be done as soon as possible.

I told my wife, we didn't need a gasket and that was confirmed today. It was time for an oil change. She took it to where I have all my work done on my truck,and there was no mention of an oil pan gasket. So I think, they were setting us up on the 2 occasions before, by spilling oil all over, so we would think we needed a gasket.

We are senior citizens, and I don't like being taken advantage of and I wonder just how many other females and or senior citizens this has happened too.

I took my car into Big-O Tires for new tires. I was told I needed $400 in brake repairs (worn front rotors, worn front pads, worn rear shoes and rear drums, all bad). I was told, "I can't even let you drive out of here because your brakes are dangerous." The thing is, I am a mechanic and I had just done a complete brake job on the car that day (new front rotors, new front pads, new rear shoes, new rear drums). I let the manager write up an estimate and then I told him that I was a mechanic and had just replaced all the brake parts he had told me were worn/bad. He did not say a word more, and would not even look at me until I walked out the door. Stay away from Big-O-Tires in Vallejo, California! They are thieves.

On 10/16/10 Saturday, I drove my SUV to Big O Tire on Crissmon Rd, Mesa, AZ. The salesperson (Bill) came out to my vehicle and I asked for pricing on a tuneup. He gave me the "good guy price" of $129.00. He mentioned that the plugs would cost about $10.00 each for this type of vehicle (the one that he was looking at and talking about). As I was on my way to a football game, I told him that I would come in the next morning. The next day, I returned to the store and Bill was off duty. I told the staff person of the price I was quoted. To make the long story short, they said that they would have to catchup with Bill to find out why he gave me such a low price. I was not sure that I was relaying the right price.

After some jousting with the sales boy and his trips to the manager the price was raised to over $300.00. I called the customer relations department and informed them of the above. Later the same day Gabriel, the store owner, called me and started with the shimmy talk. Gabe contended that Bill was giving me the price for a tuneup on a Honda Civic that I don't own. He went on about the price of 8 plugs and this is where he lost me, he asked me how do I imagine the $129.00 with parts and labor.

I told him that I'm not imagining anything, I'm just telling him what his employee told me. He started to talk about prices at dealers and others, as if he was talking to an employee so I just hung up on Gabe's word. I will never get service from another Big O Tire again. If you're in need of an honest auto services, don't go to this store.

Staff was very friendly. Offered good tires. Salesman told me of promotion to get free oil changes when I purchased 4 tires. Salesman told me that oil changes are accepted by all Big-O tires and when I went to another store I was refused and told that service has to be done by selling store. Unfortunately, because of this one store I will never buy from any BIG O again. Too bad I just gave $1000 to Goodyear.

I bought a new set of BF Goodrich Commercial T/A radials for my truck in a Mesa, AZ store. I lost my paperwork and thought nothing of it. I had two tires separated within one month from each other. One was replaced at a Phoenix dealer but when it came to the second one, it happened in Bullhead City. When I was at the Big O Tire store, I was greeted by Rick who told me that he was the manager and said it was my problem that the paperwork was lost. He tried to contact the store in Mesa, but they seemed to care less about finding anything to help warranty anything. My issue is that I have returned from Afghanistan in mid 2005 with a head wound that left me mentally challenged. But I am not a retard--the term he described it with! He also said hat there was no district manager and it turned out that he was not the manager either. I paid good hard money for these tires and want them replaced.

Big O Tires sold me the tire they wanted. I specified what I wanted. They put a different tire on, the replaced rim is very pitted, I didn't notice how bad it was till I washed it. I brought the vehicle back 3 times, and spent $2,257.87 and I settled for how it looks. I called them 6 times to discuss what they did, with what I really wanted. Discount never has ever treated me like this. I only wished I had my SUV towed to Discount.

I took my car in for a 4-wheel alignment. They blew out my Kumho Solus 225 60 R 16, $100 tire on a test drive. They did not do the alignment and would give me no compensation for the blown tire. This tire looks like they hit something as there are 1" wide strips tear on the rim to the thread of the tire, plus the sidewall being totally ripped. I had to buy a new tire and I still need an alignment.

Today, I called and made a 3:45PM appointment to have my front end aligned here because the tires had been bought here and alignments were covered as part of the purchase. I arrived exactly on time. After checking in with the store manager, I took a seat in the waiting room around the corner and waited there for one hour before coming back to the desk to inquire as to how much longer it would be. The manager acted confused and asked me what I was there to have done. I looked out the window and saw my car still sitting as I left it in the lot. Meanwhile, the manager was going out into the shop to find out what was going on with my ticket. He came back in smiling, apologizing and said that his guy got "hit hard" all of a sudden.

I knew this was a lie as three of the four bays were empty and the only car in the bays was one that had been there when I pulled up an hour ago. When I asked him if he had just forgotten that I was in his waiting room for the past hour, he didn't have an answer except to apologize again. I told him that I was leaving and would never buy tires there again (I had been a customer for over ten years). My complaints are: a) They don't honor appointments they make, b) the manager has no idea what was going on in his store, even on a slow day and c) the manager lied to my face rather than admit that he screwed up.

I used to recommend them to others, but I will be sure to now warn others about using them. Sometimes when businesses fail, they only need to look at themselves and not blame the economy or government. I own a service-oriented business myself and I find it hard to imagine these guys have so much work that they can afford to blow customers off like this. Now I know what the "O" means in Big O --**.

But three weeks later, I took my Jeep to the local Jeep dealer to discover major damage totaling over $1300. The damage made my car so unsafe to drive. The service area would not initially test drive it.

The damage discovered could not have been missed if my car was checked at Big O as I was told it was. This incompetence thankfully did not lead to any harm to me, but it would have had I not felt things were not correct. Had anything happened that would have lead to a crash, injury or death, this terrible lack of judgment could have caused Big O huge sums of money in a lawsuit. Please reconsider using Big O. The jeep dealer also stated I needed an oil change. So that wasn't done either! The sticker from my previous oil change is still there as well. Extensive missed damage not caught! What else did they neglect to do?! Huge costly mistake to take my car to Big O!

I have been a customer of Big O's for over 20 years. I went into the store at So Jordan to have my tires rotated and balanced. I knew I needed tires but since I was recently laid off from my job, I was trying to get as much wear out of the tires as possible plus I was waiting for your fall special of $100 off if you purchased 4 tires. They came out and talked to me about how I needed to replace the tires and I told that I needed to wait until October for the fall special so please rotate and balance. They said okay.

I have an inspection company that when I go do inspections I put several miles on my car. I come to find out they did not balance the tires at all so when I was on the freeway, my car would start shaking so I could not go any faster than about 62 mph. It was so bad that I decided that I better go get new tires as I could not drive it the way it was. I went to your store on 12300 So in Draper. I asked them what it would cost for the 4 Big O tires and when he quoted me, I could not pay that much for the tires. He worked with me to get a price I could pay. He also checked to see if the tires had been balanced recently when they were done and he told me that they had not been done.

While there was no damage or problems other than it took me longer to do my inspections, there was no problems. If your store on 12300 South had not treated me so well, which is what I was used to getting from Big O, you would have lost a customer. Now I know that I am only one person but you know the saying that if a customer is happy they will tell 20 people, if they are unhappy they will tell 40 people.

I will never go back to your store on Redwood Road. They are jerks and it could have been worse if something would have happened. From now on, my business will go to your store on 12300 Draper Utah. They did a great job. I guess this will only matter if it matters to the people or corporate people of Big O.

I bought rims and tires for my vehicle, that came to over $1,300 for the set. I requested the 90-day same-as-cash, but they informed me that they had a program that fit this mode of financial request. Instead of getting a 90 day same as cash, it basically turned into a Citi account, which I wanted to avoid because of all the bad press. Well, it came true. They sent me a late bill, even when I tried to pay directly to the account at the Big O location.

One of the personnel stated that the manager was not there, and nobody else had the knowledge to enter the information. So I made a choice to wait a little while. The reason for me wanting the 90 days same as cash, was so that I would not have the burden of paying out all the cash, at one given time, even though I had the money in the bank. I wanted to allow a few more paydays to pass, so that I sustain my account balance at a certain level, that keeps me at peace with my finances.

The economic damage is that, I have a payment due, which I had already placed $300 down. That is a payment bigger than you would want or need, but my objective was that I did not want any interest payments or penalty, for no reason at all. This turned out to be the worst deal I have made in a while, because the account is at around 27% interest. If this had been discussed to me properly, I might have paid for it all, in one payment, or I would not have bought the tires, until I had saved all the money.

I hate the financial institution that we have now, because they are not doing good business for the public. Although, they indicate there is no interest, or charges on my bill, when I requested the payoff. It changed the amount from the current balance of $952.37 to a payoff of $969.37. That increase is a charge for something. So today, I sent my payment in full, so they can no longer affect my financial condition. I also cancelled my account with them.

I had my brakes worked on and they welded the rotors on and I didn't find out 'til about a year later when trying to replace front rotors! I thought because they had asked me if I wanted them to do work that would cost over $200.00 or told me what they could do for $130.00 so I took the cheaper route. If only I would have known they had done that!

I bought tires from Big O in Cathedral City CA. last year and I noticed my tires felt like they were feeling unbalanced while I was driving around 70 miles an hour so I went to see Dave, the manager of Big O, and he looked me up on his computer and said, "You are under the miles but we will have to re-balance the tires so we can find out if I might have another problems" (which I didn't). He said it would cost me $60 to speed balance the tires but when I pointed out that a tire was missing a weight, he said sometimes they only put one weight on one side but clearly there was a spot where a weight was missing. I could not see paying $60 for re-balancing when I am a repeat customer and that should have been covered on my tire purchase so I went to Discount Tires down the street and explained my dilemma with Big O.

They balanced my tires, rotated them and even checked my brakes for $10.99 each tire. Not only did I save almost $20, the manager at Discount Tires said if I would have bought the tires there they would not have charged me. You may think you just lost one customer but I have six adult children whom I'll be telling what happened to me and they won't go to Big O and I'm sure they'll tell their friends and so on. I truly hope you treat your next customer fair or they won't come back.

I have been going to Big O for a few years now, and have been happy with you, until last week. On 10/10/09, I purchased 4 new, "best" tires, as well as, all new front brakes, for $896. I wanted the best tires so I would have no worries for a long time. I've been back to have them rotated as recommended, and also had oil changes, so I have been a great customer. The problem occurred on 08/22. I was simply driving onto a highway exit ramp, when my left rear tire blew out, and I almost went off the ramp.

When this happened, the tire sensor was broken, due to how hard I went to the side. The cost to replace that at Big O was $151.99. The mechanic said it was just a worn sensor, and broke on its own, and Big O was not responsible. Totally false. Jeep informed me that the sensor does not just break, and that the blow out definitely caused the damaged sensor. I have spent a great deal of money at Big O, and plan to return, so all I am requesting is reimbursement for the broken sensor from that blown out tire. I have receipts to verify my purchases and and regular maintenance with Big O. My 10 month old P215/60R17 BIG O Euro Tour T rear driver side tire, simply blew out causing a broken sensor in that tire, which cost me $151.99.

The front brakes did not need any work and I bought the rotors and pads for the rear at Advance Auto Parts for $104.91 (that included the tax). As the rear pads cost me $22.99, it would appear Big O was charging 4 times the going price for the brake pads at $88.54. Perhaps this was an honest mistake. Unlikely, because the same mistake was made on the price of the front pads. I have the estimate.

If my wife had agreed to this estimate, she would have paid 4 times the going price for the parts (pads) and would have had unnecessary work performed on the front brakes. Because she did not, the only damage will be Big O losing all future possibility of working on our vehicles.

Big O Tire store #5225 is very rude and have very bad service. On 8/13/2010, I went to this store for tire alignment and the technician took my car out for a test drive and came back with deep dent on driver side rear bumper. Bumper is also pushed in and has white mark on the dent. Total amount of damage they caused is around $700. I never had any damage on my rear bumper before I went to this Big O Tire.

They didn't even have manager there, so I talked to the owner's son but he didn't seem to listen or take care of the problem. Instead the technician was lying and blamed everything on me. They were very irresponsible and didn't even fix the damage that they caused. When I put my car into the shop I want my car to be repaired, not damaged. They are suppose to take good care of my car but instead they are taking advantage of the customer like this. I feel very disappointed and mad. How can they just damage someone else's property and lie like that. This is very unfair. I need someone who can help me in this situation.

I had alignment service at BIG O tires #5225 and right after alignment. Big O tire technician went out for test drive. After the car came out from the shop, I found out that they made deep dent on the driver side rear bumper. I never had any damage on my rear bumper before I went to Big O Tire. So, I complained to the owner's son but he didn't seem to listen and care at all and the technician who did test driving my car, he was lying and blaming everything on me. They do not want to take responsibility to solve problem.

Big O tire is treating customer with bad service. They don't even greet or appreciate customer being in their store. They just stare at customer and not even willing to help out; what kind of customer service is that! I never had any damage on rear bumper before I went to Big O Tire. Aren't they supposed to repair rear bumper damage that they made on my car? I've been customer since before the new owner was there. How can they treat customer like this!?

I took the truck in for rotate and balance. When picking the truck up, Rory ** said that one of the left rear wheel studs was missing when we brought it in. Rory mentioned since the stud was missing that it would cost $258.00 to fix. When my husband Corey **** confronted them about this issue, he was told the same story. But while talking, there was an employee that had overseen it and said that the mechanic had broken it when removing the tire. When Rory found this out he offered to make repairs but this is the third time this has happened when taking the truck in for rotate and balance. A decision was made to take the truck somewhere else to make repairs due to lack of confidence in their ability to make repair.

The repairs should have been done before the truck was released to the customer. Upon inspection at home, we found that the right front brake caliper mounting bracket had been removed. We had not been informed that this procedure had been performed or why. We looked at the wheel weights on wheels and we could not find where any had been moved, removed or added. The tires had been purchased on December 20, 2008. The mileage on the truck was 19,447. I took the truck in on June 20, 2009 and the mileage was 25,882. There were 2 right rear wheel studs that were broken. The truck was again taken in on August 12, 2010 and a left rear wheel stud was broken. I will not be doing business with Big O Tire business any time soon.

When Big-O saw the ad, they said they could honor the price, however, when all was said and done they decided to add a shipping charge to the cost of the tires, making Big-O's "final shipped price" much higher than the competitor's "final shipped price". This is clearly false advertising.

Took car in for a tire rotation. Had them check everything out on car because I was going on vacation. When I got the car back, the engine warning light was on. The brakes were down almost to the metal. The tire pressure wasn't checked, had every tire a different pressure. The radiator was low on fluid. And the car tires was out of balance. Told Ray **, the ass. manager the next day and he said everything was checked. A lie. I want this posted so nobody else will depend on their service department. Thank you.

I took my car to Big O Tires for repairs. They told me it needed a new timing chain. They charged me $889.00 for repairs. When I got the car back, I found that no repairs were done. I made a police report and confronted Big O Tires. They admitted fault and fraud.

I tried to work with them to fix the car. They replaced the fuel pump and lines. When I got the car back, the check engine light came on. They had emptied the radiator knowing that the car could blow up. They promised to refund my money but I have not received my money, nor did I get any kind of apology.

I purchased new tires on March 18th 2010. Today, on my way into town accompanied by my wife and two grandchildren, I was traveling 65 mph when my truck began to jerk severely to the right. A few seconds later, the wheel was violently wrenched from my grasp and I grabbed it again, barely missing a guard rail and going down into an embankment, where the truck finally lunged again and fell to a nasty leaning angle. When I got out, the whole sidewall had blown and the remainder of the tire was back inside the wheel well.

AAA was called to change it and I called the tire shop at the same time. They told me to come in and they would replace the tire. We limped into town and sat two hours waiting to be told that they didn't have enough tires to satisfy my needs. I had told them that I didn't want the other three tires on there if this was what I could expect from this brand of tire after they told me that it happens all the time. Frankly, I was petrified to drive it! Then they put three tires on and one of the old tires that I wanted replaced (and yes I have already paid the difference for them) and they told me that I had to make another trip back into town on the next day to get the last tire. When I asked who was paying for the fuel for the 60 mile trip, it was me.

I am out the difference of tires that I feel comfortable with of $173.00 plus a 60 mile trip for the second time! There's no tires to fit my truck even though I paid additional for road hazard and all the hassle. The guy was telling me that it was normal for those tires to blow out the sidewall. Later, he said that it was punctured but I was never allowed to see it. After being all over the road, it should have been more than punctured I assure you.

I took my car into this store to have it checked out for the trip cross country to NJ, and also to have the check engine light being on checked out. They rotated the tires, changed the oil and charged me a diagnostic fee. They reset the check engine light and told me it was a bad plug or wire on cylinder number one, and replaced the plugs which it needed anyway. About two days later, the light came on again and they checked it again for free.

They told me that my transmission shift solenoids were bad and wanted to refer me to a local transmission shop. I called Signature Lincoln Mercury and took it to them. They found the problem, a bad coil solenoid pack, bad fuel injector wire and bad gas cap. I spent an additional $750.00 on the car that Big O completely misdiagnosed. I had to put the tires on the car as well in Illinois at a Firestone shop. They showed me that one had hardened and was starting to separate. How can you put a car out on the road like this when you are a tire store supposedly?

I got four new tires from them with a 40,000 mile warranty. I have less than 25,000 miles on them and they are balled and worn out and they won't replace them because I can't prove I had them rotated every 5,000 miles.

I'm sure this will fall upon deaf ears, however I now understand why they are closing so many Big O dealships throughout Northern Utah. My wife and I purchased 4 new tires high performance tires from Big O several months ago. Today, Wednesday June 23, 2010 my wife had the back rear tire blow-out. She took the tire in with all her receipts and was informed that the tire was mounted incorrectly and they would not warrant the tire. (So much for the Big O hazard warranty). Come to find out and brought to the locations Managers attention, the tire had been flat once before and was repaired and mounted, by you guessed it, the same Big O.

The Manager accused my wife of lying and suggested that we had change the tire and mounted it incorrectly ourselves. My wife had been going to the same Big O for the past six years and had kept all her recipts indicating that all services rendered to the tires were done so by the same Big O located in Ogden Utah. After much debate and bittlement by the Big O Management team, I sugeested to my wife to take the car over to Buffalo Brothers located in Roy Utah. Buffalo Brothers were not shocked at all to the treatment received and indicated that it happens all the time.

On 6/14/10 I went back to this location because the new water pump was leaking.The manager wanted to see the receipt thinking I did not have one and when he looked at it he said well if the water pump is warranteed we will get it but you will pay total labor.... Well I took my van some where else got it replaced and a life time warrantee labor and parts as long as I own the vehicle....

My car overheated Big O fixed the warped head $1,800. then after a week the seal failed gasket and they redid it over plus a $300 bill for the engine sensor replacement. 2 weeks later the engine started blowing oil out the tail pipe. A los of compression botom half of engine going bad. Now no car and over $2,100 and no car left. What can I do?

We were staying in AZ for 5 months. We notice that our tires were wearing and had them replaced. We were advised to have the alignment checked to ensure that the tires would wear evenly. We went to Big O Tires on Main Street in Mesa AZ. We were told that we needed a realignment, and that our battery had only 13% left on it and should also be replaced. We just purchased a new battery 3 months prior to our trip and asked for the replaced battery back (to take back to the original store we purchased it after our trip). The Bill was almost $800.00. We left the store and immediately realized the truck was pulling to the left.

After calling the store back, we were advised to return first thing in the morning. The store opened at 7a.m. We arrived at 6:45 a.m. the next a.m.,(to avoid having to spend another 4 hours, as we did the day before). The store never opened until 8:00 a.m.- We were told that the tires needed to be rotated and that "You only get what you pay for" implying that we bought cheap tires. The tires were $900.00. After leaving the store for the 2nd time we noticed that when we turned our steering wheel right or left, we would experience a "jar" or a "pop" in the steering wheel- feeling like metal was rubbing against metal. It did not happen every time we turned the wheel, however, it never had done this before we took the truck to Big O Tires.

We stopped back in the store for a 3rd time, and explained what we were experiencing. We were told that GM had sent a letter out saying that this was happening in some of their trucks, and it was nothing to worry about and could not be fixed. We explained that it just started happening after we had the truck in their shop. We were told it was probably just a coincidence. Two weeks later, when we were packed up to drive home to MD, our steering went out. We could turn the steering wheel completely around and around, and nothing happened. Had we been on the highway going 60 mph, or on one of the many Mountain Trails that we spent more than 70% of our time on, we could have been killed, or caused an accident hurting or possibly killing some innocent person. We were going slow when it happened and were able to safely get to the side of the road.

We had to then pay $80.00 to get towed to Big O Tires- They told us that "someone forgot to put the cotter pin in the pitman arm" and that is how the steering gear came apart. They, of course, were not going to take the blame. They told us that is was the people that serviced the car in MD (5 months prior). This time the bill was another $457.00 and the front end had to be re-aligned. After getting home and taking the battery back to the store we originally purchased it from, we were told that the battery was fine. The experience, the time, the frustration, and the money were a nightmare. We will never use this company again. I tried to write a complaint to the company on their web site - and it wouldn't even go thru. It bounced back as an error.

I bought a set of tires and paid with a check from the wrong bank account. I received a notice from my bank that there were insufficient funds. I went to Big o immediately and tried to pay the bill. They refused and said the bill is automatically sent to collections. It was an honest mistake, but there is no difference. I'm treated like a dead-beat. I didn't even get a chance to make it right. I've been a good customer for many years. I told them I won't ever be back. $250 dollars plus bank charges.

vechile and did not need brakes. This resulted in a savings of about $600 dollars.

I went to big o tire on tuesday May 18, 2010. I asked to have the oil changed, tires rotated and a nail hole fixed. I knew that I needed new tires on the back but I did not have the money that day to get new tires. I was sitting and watching t.v. and the young boy (Chris) behind the desk came to me and said that I needed to have two tires aligned and I said if they needed to be aligned then do it. Then a few minutes later another salesman came to me and had me sign this paper that he had folded in half on a clip board and I seen at the bottom of the paper some numbers that said 1034.00 and I told the saleman that I hope that he was not excepting me to pay 1034.00 and he laughed and said no.

Then a few minutes later the saleman Chris came to me and said that my car was done. I went to pay for to repair that I requested and he said that my bill was $1034.00 and I said $1034.00 to have my oil changed, tires rotated and nail hole fixed was going to cost me $1034.00 and Chris said to me that he told me that I need new tires on my car and that I told them to put 4 new tires on the car (jeep liberty) so they put 4 new tires on my car. I said that I did not give the ok to put new tires on the car and Chris got mad and said that I did. If I would have agreed to putting new tires on my car I would have wanted to know before they put the tires on my car how much it was going to cost. Chris did not even ask me which tires I wanted on my car.

There was nothing wrong with the 2 tires on the front of the car. I just bought new tires for the front of the car 1 year ago and they have enough tread on them to last me another 2 years. Why would I have told them to replace 2 good tires. I asked to talk to the manager Joel and Chris said that he was not there that day cause his mother passed away. I was upset and crying cause I did not have $1034.00 to pay for new tires on the car. The older man came to me and said that they would work something out. Then chris said to me that I could get one of their credit cards and pay for them with their card and I said no cause I am trying to get out of debt not make more debt. I then told them to take the tires off of my car and put the old ones back and the older man said that 2 of the tires were bad.

So I told them to replace the 2 bad tires only. Which cost me $455.00. I then asked to see the tires that they took off of my car and they could not find them. I came back a couple of days later to talk to the manager and he still was not in the office and when the young boy Chris seen me pull into the parking lot he was laughing at me and making fun of me. I feel that they were taking advantage of me cause I am a women and they thought they could pull this over on me. I was very upset and crying and I feel that they should apologize to me for taking advantage of me. I am not a stupid women. I feel that Chris needs to be discipled for what he did to me and the way that he treated me with no respect.

I took my car in, to get my power steering leak fixed. They said it was the main hydraulic line, so they fixed that for $200. I still had the same problems, so I took it back, and they said it was the pump. They said they couldn't refund me for the other part, because they weren't sure if that was the problem. I dropped another $260 for them to fix the pump. Two days later, I am still having the same problems.

Again, they won't refund any of the money I spent. I shouldn't have to pay for a bunch of unnecessary parts. They say that it's hard to locate the problem. Aren't they mechanics? Shouldn't they know how to find a leak, without replacing every part, and charging me for it? Now I have to take it back in, and I'm sure they'll say it's something else, and they can't refund any money, because those parts they replace were "probably" defective too.

I spent about $600 after all is said and done. I have herniated disks in my back, and had to crawl under, to see if I could find the leak. It hurt real bad. I shouldn't have to crawl under cars, because of my back, but the mechanic is incompetent. Also, me and my wife were both very emotionally distraught. It caused such a big fight. I was afraid she was going to leave me.

I have Big O tires on my Chevy Suburban. One of the tires went flat. My wife took it to the nearest Big O with the warranty. The guy was very rude to her but she left the tire anyway. After about 20 minutes of hearing this guy complain about how he was so busy and working alone, I told him to give me back my tire and I will go elsewhere. I went to another Big O and explained what happened. The guy was very polite, told me the tire was discontinued but there was one tire in the U.S. and it was right here in Pheonix, Az.

The guy told me he would have to order it and would be here the following morning at 11:00. I came in the next day at 12:00 but was told it wasn't there yet. I left but I was starting to get upset. I returned at 2:00pm. I was now told he spoke with someone and the tire would be here at 3:00pm. This time I had my wife call and she was told it would surely be here at 11:00 the next morning and for my wife to be there at 11:30am. I asked my wife to call first. Now she was told they don't know what happened to the tire so they told her they had a tire that was comparable but did not match the look. Well I got there at 12:05pm. At this time I hadn't said very much only, "I am here to get the tire on my truck."

About 10 minutes later, a gentleman walked in and wanted his flat tire fixed. Instead they sell him 2 tires. I heard them say it it would take 45 minutes. Well at 1:00pm, I asked one of the employees what's taking so long. She went and got the manager Charlie. I asked him the same question. He told they were now working on my truck. I asked why this man's car was being done before me. He didn't answer. So I asked again but this time I used the @#% word. He told me I shouldn't cuss in front of a lady (the female employee) and told me he was not going to install my tire. I asked again why this man was first. He then said how much was his bill and how much was mine. Mine was free.

We continued to argue and he kept bringing up that I said the !@% word. Then out his mouth came out the words, "Your wife is a @$^!." I got real upset and he told me to leave the store and told me he was calling all the Big O not to help me, I refused to leave. He said he was calling the police. I said. "Go right ahead, I am not moving." He didn't call. I now asked for the owner. He said I can call the corporate office. Which I did. About 3:00 that after noon I got a call from the owner. Lo and behold it was corporate-owned. He asked for myself and I said, "this is him". He, this James **, just wanted to let me know that I can go to another Big O.

I asked, "You mean no apology for what your employee said?". He said no. He then asked what do I want. I said, "An apology from your employee", he said, "I apologize and that's all you're going to get." I then said, "I can understand why your employees act the way they do, 20 years of service don't mean nothing." I can now see why Discount Tires is so busy. They get a lot of business from Big O. They will get mine. Thank you!

Well, I took the car for tire rotation, then they said, "Brake fluid is cloudy and transmission fluid is burnt need to replace immediately." Okay, so being a trusty person, I said, "Okay, go ahead." The bill was $283! Surprise! 6k miles later, I go for another tire rotation, they said, "Power steering fluid is burnt, brake fluid is cloudy". That is when I knew someone was a crook!

The brake fluid is supposed to last at a minimum of 30K miles or 36 months, they had supposedly changed 6K and 3 months ago (?) Not being gullible, I took the car to other shop (one owned by a trusty friend of mine) He reported that indeed the brake fluid is cloudy and the transmission fluid is dirty! The people at Big O Tires sc..me really good. They did nothing and charged for all the work. When I called, they gave me the stupid explanation that the oil got cloudy with air in the bottle. Needless to say, I will never go back to Big O Tires! Ever! Ever! Walmart will rotate your tires for free and they open on Saturdays and Sundays! I wasted my time, $283 dollars and were deceived by these crooks!

In 2005 I took my car into Big O to get a tire repaired. They told me that the nail was in the "sidewall" and I would have to purchase a new tire. No problem. Two years later in late 2007 I went back in with a "slow leak" in the tire they had replaced. Once again I was told they couldn't repair because the nail was in the sidewall and that I really needed 4 new tires. I purchased 4 new tires along with the warranty and a punch card for oil changes, etc.

Two and half years later, today 4/2010, I go in to use the punch card for a free oil change. I had been getting my oil changed at Wal-Mart or Danny's every 3000 miles. The manager told me he would not honor the card because that particular store was no longer a franchise; this also led to conversation on how the economy was not really bad and it was just a rumor the "Dumbocrats" (his word not mine) had started. They (the Dumbocrats) always think the economy is bad when they are in office.

Anyway, he leaves and comes back and you guessed it: "There is a nail in your sidewall of one of your tires and it can't be repaired. Also, you need to replace all 4 tires because they are worn down because of your alignment. Who did your alignment?" Big O. I tell him just to do the oil change and I would think this over and get back with him. In the meantime I go home look at the contract from the 4 new tires that were only 2.5 years old with less than 15,000 miles on them and realize I have a warranty on them. I call back and yes, you guessed it. He told me that the warranty is no good because the tires do not have a "useful life" of 2/32 of an inch remaining, even though their contract states "Big O Brand Tires, Limited Lifetime Protection."

This tells you that "limited lifetime" of Big O tires is short lived. So my advice is to not purchase any Big O tire. He told me the "new tires" he wanted to sell me were a much better tire. When I commented on the price he told me that "tires took a big hit in price since the dope in office (Obama) decided to place a "rubber excise" tax on imported rubber this year, 2010. I have no idea if this is true but on top of not ever doing business with Big O again because they do not honor anything about their business and they also mix politics with business and spew their disgusting beliefs across the store room floor. I'm neither Democrat nor Republicanjust honor your contracts. Also, the car in question is a 2002 Altima with only 45,000 miles on it.

I had ordered 4 custom wheels, 17x7.5 MSR 049, which cost $751.00, which included dismount, remount and balanced. My vehicle is a 2007 Suzuki grand Vitara. the tire and service adviser name is Peter C., the tires were installed on the wheels and I was advised that my present lug nuts, which ere chrome accorn wouldn't work, being to short for the wheel. I was shown what the problem was and I was alright by that, which meant I had to get 20 new ones at the price of $59.43.

The problem with that is you have to have a special socket to fit over the lug nut which I bought. But, in the previous years in buying wheels and lug nuts, that was included. Mr. C. said that would be an additional $35.00 for that part but he had a used one for $5.00 and he could order one for me. I said, no, that I would take the $5.00 one. Other dealers I talked to said, the key should have been included, so I figured he kept the new one. I was there for close to 4 hours, waiting to have the wheels installed. Approximately 6:15 pm, they were done.

I went out to the lot to find that the right rear was nearly flat. I have factory tire pressure sensors on each wheel, as required by federal law, he stated that it was leaking at the stem so he tightened it down, approximately 2 full turns. I got home, approximately10 miles later, to find the right front was almost flat. I called the store and was told that they were closed and was checking out and didn't have time even to talk to me at which we got disconnected.

I got up the next morning to find all four nearly flat. I have a portable air tank in the garage to air tires. I went down to the store. I was told that my factory, federal mandated tire pressure sensors were leaking and wouldn't work, which they broke one but replaced it with a new one. Instead of correcting the problem, they installed regular tire stems and said, the indicator light would stay on but no problem? Well, to shorten the story, they would order a kit and charge $120.00 to try and fix it. I left that store with sensors in hand and went to East Valley Tire Service in East Mesa and had it taken cared of for $60. And no problems. Beware, a fact that it is against the law that knowing to disable a safety function on the auto. I could keep on going on but that it stay away from Big O. Thank you, it was more frustration than anything and workmanship and management, terrible and I think I am still owed a new locked nut key.

My husband brought our car in to Big O Tires while we were shopping at Walmart in Cortez to have our tires rotated and balanced. They told us the vehicle (2000 Dodge Durango) might still drive rough since it was out of balance so bad. That was an understatement! For 6 months, we have drove with it bouncing and bopping all over and finally took it into our local mechanic today, March 22, 2010 (Now you might ask, why we didn't bring it back and have it fixed. Well, we don't live in Cortez or Colorado. We live in Utah and have to drive over an hour to get there. Its not just something we can do to pop over and fix. Trips to Cortez are usually twice a year and in the late evenings, it was a rarity that day to catch Big O open)

His exact words were "Who did you have rotate those tires last"? He had never seen such a terrible, unacceptable balancing job in his career. The tires were over weighted by 3 or more ounces and the weights were strung all over the tires. I explained that we just had it done about 6 months ago in Big O in Cortez. He was dumb founded that you do such a thing and recommend getting a hold of you.

Our mechanic rebalanced the tires with significantly less weight. In fact most, if not all the weight your uneducated mechanic put on there was stripped off. Now my vehicle drives like a dream and we can feel confident in knowing we are safe with the work done. Our mechanic has done major to minor repairs for us for several years now and never over charged or scammed us. I will never recommend your shop, your company or any product of Big O to anyone, not even if it was last resort. I will publish this complaint to the web and make it known to everyone of the "services" you provide.

What a disgrace you are, my family is in close contact with the previous owners of the St.George, Utah branch of Big O's. We never had a problem there and always received honest work. You have ruined the Big O family to us. Never will I put my family's life in your hands. Whoever breaks down your tires, rotates and balances should be fired immediately and never allowed to touch them again!

On the morning of March 11, 2010, I noticed my tire was flat. I filled it with air and proceeded to Big O Tires in Alameda Ca. This is where I purchase all of my tires, tune-ups etc. Upon arrival, I advised Mike of the situation and he said he would take care of it. Later that afternoon, I received a phone call from Mike. He stated to me that I had a nail in the side of my tire. I was also advised that the tire was fixed for now, and I'll need another tire roughly $75. Mike mentioned that they were out of the white wall tires and will have to order me one. I was fine with all of this so far. Now what blew me away was Mike said you can come pick up your car with the following stipulations: (1) don't drive on the freeway, (2) don't drive too much even on the street because of the nail, (3) or just leave it until tomorrow and their replace once the new tire arrives.

I was completely floored because Mike mentioned the first (2) options first. Not sure if he was aware that I could get into an accident, or something even more serious. There was no mention of putting my spare on and come back in the morning. I asked about a loner tire that could be used until morning. I was told we don't have any tires we can put on your car not even for one day. I'm an honest person and don't think I look like a criminal. And for a Tire Co. to say they don't have any such tires, well let's say I felt, "like smoke was being blown up my **".

My thought was on the word "fixed". How can a tire be fixed but still has the nail in it? How can a tire be fixed but you have to buy a brand new one the following day. I then called back to see if they could at least put my spare on until the following morning. I was told this could request could be done. However, I'm having a hard time understanding why my spare wasn't an option when it was clear the tire couldn't be "Fixed".

I will never go back to Big O Tires in Alameda again. I felt like my safety was a factor in this situation, and was put in danger. I felt that the customer service I received was "I could care less". I normally let things roll off my back and move on. But this was something your consumers need to be aware of. Thanks for your attention to this matter.

My car would not start (Saturday 7 am) at my hotel Lucky I thought at the time there was a Big O Tire across the street. (PEP Boys two blocks away was not aware at that time and another place, another next door). I arrived early and there was Omar J (big overweight Mexican guy) cranking out his tunes. I told him to turn it down. He did with a bit of an attitude. I asked him to look at my car. Omar J said it would be $100 electrical diagnoses which was fine. Once I got my car in, this intimidating Omar J man told me another $70. I said, "What?" Omar J said maybe I can bring it down later. I knew then and there I was going to get taken.

I went next door to another place (forget the name). They did not have a diagnoses guy Saturday. In hind site, I wish they told me about PEP Boys. So I had to go back and deal with Omar J. I did tell Omar J firmly I'm at he end of my holiday with little money under $800 and only do the minimum it takes me to get back on the road and I'll sign any release forms on minimum work being done. I also let Omar J know I worked at Dave Buck Ford (Canada) in the parts dept 7-8 years and when I get back to Canada, I will have my BMW tech guy review the bill. Omar J says, "Yeah, no problem."

Next thing I know, he tells me it's going to be $1700. I almost cried. Omar J, quite serious and didn't even care, informed me there is nothing he can do to lower the bill except lower my electrical diagnosis from $170 to $120. With that, knowing I will have my BMW guy review the bill when I got home, I said, "Go ahead, Omar J, I trust you a lot."

My parents helped with the payment. My father knew I was getting taken for a ride on my other phone line. Omar J called back and said now this car needs new spark plug or the car may explode with my family in it, $600 more. I said, "No way!" Omar said I have to sign a bunch of waivers in order to get my car back. ***! Next thing I know, David H was there, I suppose the manager. I told him no more. He gave me back my car, no extra waiver were signed. Everyone, please beware of Omar J from Big O Tires Chula Vista, CA 91910 and manager David H, who lets his workers carry out this fraud to visitors of San Diego. I am never coming back or go to a Big O Tire.

I had two new Bridgestone tires installed on my car. I should have looked at the invoice closer, much closer. The same day after Big O put the tires on, I got a quote from Discount tires for the same tires in writing. The Discount tires quote was 20% less than what Big O had charged me. They also charged me $19.99 per tire for a Total-Care tire service that they didn't tell me about. I don't know what this is, what it is supposed to cover, and never wanted it.

Most tire stores will take care of you for free for any minor tire problems. In summary, I was charged $80.00 more for the two tires than another tire store and $39.98 for the two tires for some kind of a maintenance contract I did not want. That is $119.98 that Big O took me for, for two tires. They are not honest. They will charge you for whatever they think they can get out of you. I will never do business with a Big O Tire store again.

I noticed about a week later that one of my other tires was worn. I went to Big O in South Ogden and asked them if they could put the same kind of tire that I had gotten at the previous Big O so we could have them on the front of the vehicle.

They said yes but that it would need 3 days for it to come in. I dropped my car off three days later and when I called to get an update, I was told the wrong tire was ordered and it would take another 3 days to get the correct one in. Also, I needed to get all three remaining tires replaced. Why didn't the previous Big O tell me this and why should I have to take more of my time to come back because of their mistake in ordering the incorrect tire size. Isn't knowing tire sizes your job? On top of it ,they have no Customer Service. They are rude and do not care about their customer's satisfaction.

I purchased a set of tires from Big O about two years ago, and for the most part, I didn't have any problems. I noticed that I had a nail in one of the tires and took it in to have it removed. I really didn't like this particular store, (I purchased the tires at another store in Yuma) as the manager isn't a very nice person, but it was close to my home. And after all, how much harm could come from a simple nail removal?

I dropped my truck off when they opened. About 20 minutes later, I got a phone call from one of the employees letting me know that one of the tires was starting to separate. But the "good" news was that it was still under warranty. He explained it would cost $15.00 for the installation and another $15.00 for the warranty, I told him that was fine.

He then went on to tell me that I needed new windshield wipers and suggested an alignment and new brakes. I told him that at this time, it wouldn't be necessary. He said fine and that they would call me when my truck was ready. About 15 minutes later, I got another phone call from a different gentleman telling me that unfortunately the tire wasn't under warranty due to it not being road wear but due to misalignment. I didn't understand how at one point it was under warranty, but a few minutes later, it wasn't.

So I asked to speak to the manager. They told me he was busy working on another vehicle. I asked if he could call me when he got a moment, and they told me OK. About 20 minutes later, I got yet another phone call, and this time, they told me that they have a special deal for me. They have a $149.00 tire that they will give me for only $100.00 to make up for their mistake. I told them that I wasn't happy with that and that I wanted them to uphold what they had originally told me. They said no and that they were only relaying what their manager had told them to tell me--the same manager who had yet to call me back. I told him that I was on my way into Yuma, and I would stop in to talk to them.

The manager's name is Phillip, and when I got there, he was instantly defensive and basically talked down on me (much the same way I felt the prior two times I was in there). He admits to me that his associate did tell me that the tire was under warranty; However upon further inspection of the tire, they determined that in fact it wasn't road wear but an alignment problem and that his employee made a mistake.

I still didn't understand how they could not have all their facts straight before they called me. All I wanted was for them to uphold what they had originally told me. Phillip began to get loud and offensive in his own showroom in front of all his employees and customers and got in my face and told me in no uncertain terms that the tire problem was my problem and not his.

At this point, I realized what a bad mistake I made by going to this particular shop. I tried to get him to understand from a customer's stand point, in this bad economy, that great customer service is any retailer's bread and butter. He (Phillip) told me that if he put that new tire on my truck, and his adjustors rejected that tire, then he would have to make his employee pay for that tire out of his own pocket. How awful is that? At one point, he even told me that all I was doing was trying to get a brand-new tire for free! I came in there to get a nail removed for heavens sake!

I am 55 years old; it is not about money. At this point, it is the principle that I am standing on. I was told one thing, management didn't want to talk to me, and when they did, it was ugly. All I wanted was for them to understand that when you tell a customer one thing, you follow through with it. If it is wrong, then you stand by your company's good name and follow through with your word. They didn't do that! Then to add insult to injury, I wanted to get out of there, and I told them to give me my keys. They said that they had to take that "new" tire off my truck.

That's right, they had already put that new tire on my truck. Now they were going to take it off. They were going to put the spare on it. I didn't want the spare on it, as it is a larger tire. (I had put different rims and tires on it shortly after I bought it.) They refused to put the original tire back on, as they claimed that it is not a safe tire.

The only thing that they did was put a used tire on my truck and told me that they weren't going to charge me for it and made it sound like IU should be grateful. I am neither grateful nor happy. Yuma residents, be forewarned. Don't go tot the Big O Shop out in the foothills! I felt demeaned, embarrassed, cheated, and I felt like I was being talked down to. I now have mis matched tires on my truck. I have a trip to Tuscon next week, I travel alone. I know nothing about this used tire he put on my truck.

After I had taken my car, a 1991 Geo Prizim, to Wal-Mart for tires, I was told that a stud had broken off and they would not do the car for that reason. They suggested I take the car to Big O for the stud repair and then bring it back for tires. I then went home and called Big O to get a quote for the repair. I took it right in. I asked about tires there also and found that they were as much as the Wal-Mart tire and had a better warranty than the competition. So I got tires as well. During the repair, the technician had snapped another stud off on the same wheel.

Without delay I was informed of this, and I surmised that since the other stud was also a clean break that Wal-Mart was the culprit for the first broken stud and they didn't want to own up to their mistake so they refused to fix their mistake like an honest and accountable business should. David, the service rep at Big O said, "since we were the ones to break the second stud, we will replace that one free of charge." David and the Big O staff at this store were so good and honest to me that I will be a Big O customer from now on. Do Not change a thing about your service in this store. Others could learn from you about going the extra mile for the customer.

I would first like to explain that I'm a single disabled 50-year old and I live on an income of $650/month. So when a situation occurs, such as a minor (to most) tire problem, it's one for me that is a major. It's beyond what I could explain or have learned most don't want to hear. In the past week I have had 2 flat tires. My tires were or are in needing to be replaced. One wont hold air the went flat from a nail.

It took me all day to find a kind friend to loan me $10 for the repair. I called almost every tire store on Fillmore except Big O. My minutes ran out on my phone. So I decided to pull into Big O which by then it was a half hour before closing. I asked what it would cost for the repair, and was rudely notified it would be $13.00. Yet the rep demeaningly said he would for $10. Took my keys and in 10 minutes he came out and said that it was not fixable and he wouldn't charge me for the air. But when the employee who brought me my car when I was getting ready to leave he pointed out the wrong tire that I asked to repair. Leaving frustrated and about out of gas, I managed to drive my car to the next closest tire store and begged for help as they were closing. They were kind and quickly repaired my tire that indeed did have a nail.

I understand there is a rule that tire stores have to go by and legally they cannot say they the tire is fixed and "your good to go" when they have been asked to repair a tire that indeed should be replaced. But I had and still have to keep on going as one would say until I can find the funds or an angel to replace these tires on my car. This is trivial, I'm sure, to most, but to me it's pathetically overwhelming. My complaint is at least look at the tire that the customer is asking to be repaired or state up front the liability was an issue and they will only repair good tires with nails in them. Thanks for giving me the opportunity to at least vent on what has been and still is a major problem in my life right now.

I took my Mustang Cobra to this store to put my Winter tires, and rims that are already mounted onto my car. I HAD taken my car there on April 24th, 2009 to have the Summer tires and rims mounted for the summer. There was no removal of the summer rims until yesterday 12/14/09 during the previous 8 months. I received a call from the store, and they said that "they" could not remove a "lug" nut from one wheel because it was on too tight. I spoke with Mr. M and he stated they might have to break the "stud" and he stated that if they did they would not charge me for the new 'stud". I reiterated that these tire stores "torque" the nuts too tight and that was the problem because I have had the same problem at "Discount Tire".

When I went to pick up my car about 3 hrs. later the sales person was charging me for the parts and the labor over and above the original order that was supposed to be $30.00 had now become $78.29. That is when the sales person told me that the employee had broken "2" studs off because the nuts had been installed too tight. I refused to pay for this charge because they were directly at fault for the breaking of the studs per their own statements. After having a rather heated discussion with the sales person I told him to just run my credit card so that I could leave. I have no problem with paying for the switching the tires and rims as originally I took the car there for.I belive that ther attempt to charge me for their employee mistakes is another example of bad business, and poor customer service. Also the mistrust that we consumers have in companies such as this is a prime example of why certain companies are a failure.

The salesman removed the original charges for the "LABOR?" to replace the studs, but would not budge an inch on the replaced studs that they had to replace because of their lack of care for customer's cars, and the customer in general. There fore I had to pay for the new studs before the gentleman would give me my keys to my car so that I could leave.

We were told that we needed to replace our lower ball joints ASAP; that they were in terrible condition and our safety was in danger. We have had two seperate mechanics look at them since and they both agreed there is nothing wrong with the lower ball joints.

2 years ago I bought 4 tires for my 01 T Tundra, In March of 09 returning from at trip a back tire blew up, In November 09 one other tire starting to grow a bubble. I was treated as though all these problems with my tires were my fault. The Manager was ready to sell me more tires but did not bother to find out as to why the tires were going bad. I am investigating my self. He stated that he could not do anything so I went to another shop to get better services. While I was there another person had just returned his car because there was a grinding noise coming from the front tire. He had brakes put in on the back not in the front. He found out that they did not install the front tires corretly when they rotated them. I do not recomend any one from purchasing anything from them or from any other Big O tires.

We've purchased four tires for our RV. We've had three blowouts while being on vacation. These incidents occurred within one yr. of purchase. We submitted two different claims. Both times we had damage to RV. Big O Tires says that it's not their responsibility and that it's manufacture defect. One has been taken care of. The latest claim has been a hassle. Getting Big O Tires to do their end of paperwork has been a headache. Either they misplace paperwork, they have trouble with postman pick-up or avoid my calls.

I went down to Big O Tires and spoke to Rich. His words were "they don't pay me enough to deal with this". He gives me two other names to contact (Gabe; owner and Craig) Their response was "what do you want us to do about it?". We have always taken four of our vehicles for tire purchases. No longer will we do any business with them. They make enough money to take our money, but not to deal with us when we have problems with cheap and dangerous products that they sell. Tires can be replaced but not our family. It's put us in a very scary situation. On top of our past experiences, we didn't expect to get such bad attitude with manager/owners. If that's how they deal with everyone, they will continue to lose good and faithful customers like myself. I will make sure to share our negative experiences with others. I would hate to find out that others were hurt because of another blowout.

Here is my bloody conclusion: Warrantee is such a lie, especially in Big-O tire store. Big-O tires are very bad. They are easy to wear; easy to catch a nail; easy to have small leaks; easy to blow up when hitting rough object, such as a rock. Big-O tire service is bad; their free rotation service is really for opening chance to make more money.

Labor Day weekend I was back home with family and friends. After I returned back to work after labor day weekend, I told the manager that October 23rd through November 1st, I would be going back home. So I turned in plenty of notice. On October 8th I was given the ok to take the time off. So I made reservations back home as well as arangements as I bought a truck and was going back to get it, and bring it back to here. On Thursday October 22nd, I was informed by the Co Owner that she wanted me back by Tuesday the 27th. Now when I was back home I ran into lots of problems. I had a death in the family that I needed to be with, and as well as getting the truck going. Told them I would be back for work on November 2nd. Now I informed my manager that what all happen and a death happen while I was back. I contacted by text message on Monday about this as I found out on Sunday October 25th.

On October 30th I get 5 text messages stating that after so many conversations with the Owner and Co Owner that it would be best in my interest to just stay in Wisconsin as we no longer are giving you any hours. So basically thats when they fired me. So with all the stress going on with the death and issues back home I was to stressed out to make the 1450 mile drive back to here, so I got a last minute flight on Sunday November 1st. On November 5th I went down to Big O Tires to pick up my last paycheck as well as my toolbox and used tires, and as I pulled up to the garage i noticed my lockable tool box was pried into and tools were taken.(have pictures for proof) I talked to the service writer manager as well as my own manager and they both had no clue to what happen. My manager still has not called me to discuss this manner, as he text messaged me and said that on Tuesday and Wednesday when he was over there never noticed it broken into. I had a police report made. So not only being fired while being out on a death in the family, my tool box broken into, and to much stress to not to be able to drive back has cost me alot. Also when working for this company i was scheduled so many hours and I was always or almost always sent home early.

After making a 40 min drive to work each way. I was scheduled to work wednesday-saturday, with about 35 hrs per week down to 3 days a week tuesday,thursday,saturday. with hours being cut badly. This place was full of promises about giving me hours, just as the conversation that came up after I get back from my trip I would be given more hours. Which never happen cuz she fired me while I was away. They also made me write up services that were not needed on vehicles and said at least each vehicle is required for some type of service. So it was either write up a service rec. or have no job. Told me they need to keep their numbers up. So this place was a total rip off since day one of starting there in april of 2009. I also got injured on the job, which happen the day after I got back from being gone labor day weekend. Someone thought it would be funny to put fresh oil on the yellow ramps going to the lube rack which you walk on to walk up to the vehicle, went to step up and lost my footing, and down I went, hitting my back area, my knee on the hard concrete, and hitting my shoulder on the rack itself. I went to the Co Owner to let her know about my fall, and figured she would at least write up a accident file, but never did.

Also 3 weeks prior to my leaving to go back home on October 23rd someone requested to have the 26th and 27th off cuz he was getting married, and of course they allowed that. But now because of this guy turning in about getting married then all of a sudden they are saying now I have to be back earlier because of this. Which no way in possible I could make it back that soon. I have never seen such a place that liked to take customers for granted.

Oct 09, 2009; 4:00 pm; I took my Blazer to have my tires switched and mounted at Big O Tires. We put my tires in my boyfriends truck because my Blazer is small and the tires were very dirty. Two hours later we receive a call saying my Blazer was ready. Chris said he forgot to ask us if we wanted the old tires back; so he put them in my blazer. He put the filthy, greasy tires on my seats with no protection. He offered to help us take them out; which he should have done himself and not us. When we were done, I had to start my truck twice; I dont recall having to start my truck twice in the past.

I put the truck in gear and started to drive off. My truck struggled. I barely made it across traffic. My top speed was 20 mph. I flashed my lights to get my boyfriend to stop and pull over; I told him my truck is running horribly and my Service Engine Light is on. He followed me home. I did not return to Big O, because I knew something was seriously wrong and Big O Tires also closed at 7:00. I did not want to leave my truck in their hands nor in their parking lot.

My boyfriend and I were questioning ourselves how Big O (Chris) was ratting and raving about how they (Big O) do engine work now and they had several Blazers in for repair and the book called for 6 hours and they could fix it in 4 hours. He kept talking about repairs.

My boyfriend and I went to Big O and asked who worked on the truck. No one answered. We told Chris what was going, and then all of a sudden the guy who worked on it said oh I noticed that it was running rough. He denied that he went under the hood. I told Chris to call Paul at Jim Paris; which he did. Chris denied that anyone opened the hood. We went home and waited for Jim Pairs to call. Paul called and said it was evident that someone tampered with the truck and there was so much damage that its going to cost me more money than previously quoted. Later Paul called and said the truck was ready. We pick up the truck and went straight to Big O. The manager had left for the day so we gave a copy of the work order to a worker. He said he would give it to the manager on Monday, Oct 12th.

On Sunday, Oct 11th, my service engine light appears and the truck still isnt running right. I have missed time from work and might suffer more cost to have them (Jim Paris) see whats wrong now. I have to wait until Oct, 17 to bring my car in because I cant get off work. This whole ordeal is very stressful.

The vehicle was not drivable so I called Hutchinson's Towing in IF and they towed me to "Rumbles" diesel for repair.

During the repair the transmission itself was found to be intact, but the case was split at the rear of the case. It was also noted that the first set of U-joints were damaged due to the loss of one of the "D" rings that hold the fitting together. According to "Doug" the owner of Rumbles, the failure of the joint, due to the loss of the "D" ring was the cause of the failure. He also stated that had the joint completely come apart, the probable drop of the drive shaft to the pavement could have caused a much more serious incident.

During the repair, he sent the drive shaft to Musselman Eq. to make sure the shaft was not bent, it was not bent and the u-joint was replaced at their facility. They are looking for the damaged u-joint, but the evidence points to a faulty installation. Totally negative experience, 1683.58 to repair, they offered 168.00

They also insisted on alighning my truck bechtel store could get it right after 4 different apointments they sent me to beavercreek store (30 minn drive)they finnaly got it right.whatt a joke

Our car was working perfectly good when we took it in for oil change...(we mean perfect)! They did a transmission flush, Because Bryan said we needed it. We agreed. The very Next Day, leaking Transmission fluid. Took back to Big O Tires, they said this happens, "We will fix for another $105"... no way! for something they did. We had already pd. $312. (we must add, they also did oil change, other services etc.)

We said later W/you, this should not have happened , if it was done correctly! "we should not be charged again"! We then took it elsewhere, another mechanic, paid more MONEY! but it was done correctly. (the reputable mechanic told us what was done Incorrectly by Big O.

We need to be reinbursed for that service. We can clearly see they take advantage of Women & Seniors! So very disappointed & ripped off!

I think that I have figured out how Big O got its name -- it stands for customer satisfaction!

I had been noticing an intermittent vibration in my steering wheel which felt like a tire going (harder to steer), but when I'd pull over, all tires looked fine. I took it to the Big O up here in Woodland Park to make sure it was safe to drive down to Monument, CO and they said my struts were bad, but it should be okay for a while yet. When I got down to Monument (50 miles away), the wheel actually started jerking HARD to the left & there was a simultaneous thunking from the left front wheel, though I could see nothing. Since there happened to be a Big O in Monument, I dropped it off there, telling them what the guys up in WP said. They apparently just assumed it was the "bad" struts (without checking out other possible reasons), charged me over $1000 for parts & labor, replaced a couple of belts & did an alignment, all of which ended up costing me more than $1350. Then while driving up the pass, THE CAR STARTED DOING THE SAME THING--that is, it felt like a tire was going flat & I had to pull over to make sure. I then drove the rest of the way at 45 mph with a continuous vibration in the steering wheel. The next day it seemed fine, but you can understand why I'M FEELING A BIT INSECURE! The guy in Monument said I should just take it back to the WP Big O, but by now I'm so broke and since I never paid them for their "diagnostic," what recourse do I have? I'm afraid to do another 100-mile round trip to Monument, and I'm sure they won't be refunding any of my money since the struts were probably in need of replacement (although a guy at a gas station pushed on the hood & didn't seem to think they were all that bad). All I'll have done in the future at Big O is tire changes!

I took my car in for a oil change on 9/21/09. I noticed my drive way was with a puddle of oil. I checked my oil and it was approx. 4 qts. of oil low. I replaced the oil loss and my wife took the car back to Big O Tires the following day 8/27/09. When my wife took the car in she spoke with the manager L. Goldstein and told him I think the oil drian plug must not be tighten because our drive way has alot of oil spilled.

After a hour waiting. The mngr. said that was not were the leak was coming from he then asked if I wanted to wait or a ride home till they figured out where the oil leak was coming from. I (Cathy) said they could drop me off at home and call me when the problem was found. Approx. a hour half later the manager L. called me and said there was two leaks they found one they were able to tightened and fixed that leak the other leak was due to I needed to replace intake manifold gasket which is $64.95 and the labor was 3.60 hrs neede@93.70 per hr. total labor cost is $337.32. L. said I should get the intake take manifest gasket replaced asap because I could damage the engine from loss of oil and would burn up the engine.

L. also found additional work needed strut rod brushing left and right side 2@27.50 each labor 1.50 hours @$93.70 per hour totaling labor cost to $140.55. I asked the manager how could this part need to be replaced because before the oil change I didn't have any oil leak problem. L. said due to the car being 18 years old it was wear and tear. After picking up my car I took it straight to our mechanic shop AA auto and spoke to our mechanic Fernando explained the problem to him and gave the paper work that i receieved from Big O tires.

My husband later in the aftenoon picked the car from AA Auto and the mechanic Fernando told my husband that it looks like the oil filter was loose because right below it was covered in oil he cleaned it up and then he checked the intake manifold gasket and didn't see one oil leak and said that was definetely not the problem. Fernando the mechanic then replaced the oil loss and ran the car for an hour and didn't see any oil leak after. Fernando said the car should be fine but driving the car with low oil may have caused permanent engine damage.

I took my sisters car in for tires to the San Jose Parkmoor store which turned into tires and struts, we did not deny that the struts likely needed to be changed at 100K.... we agreed to the added work. We we went to pick up the car and they only had one new strut in front as per the store "they shipped the wrong strut for the right side" Why weren't we called before you installed just one new strut, struts and shocks are Always changed in pairs and always balanced on passenger cars.

We agreed to wait for the replacement (that I already paid for) to come in, its been 3 weeks already and today were told it'll be mid July09 - do i trust this is true, absolutely not.

Avoid this store like the plague, they do not know what they're doing and do not know what customer service is. I see a lot of complaints on Big O store in general - hind sight is 20/20, had I only known

I have taken my car into big o for tires and oil change services quite often. I was told at my last visit that I needed to replace the oil pan in my 2005 VW Jetta. I asked the tech when that needed to be done he said by the time my next oil change was due. I decided to get a second opinion and took my car to out local VW dealership, the evaluated my car, did my oil change and told me "your oil pan needs to be replaced due to poor mechanical services provided elsewhere, where did you take your car" I explained to them that i had taken my car to big o tires and they had offered to fix it. Little did I know big o was the problem all along. I ended spending over 600 dollars in repairs because my extened warranty wouldn't cover faults by a mechanic. I feel like big o is responsible for doing poor service on my car. This is not the first incident ive had with them and Im not happy.

The tires did show some uneven wear and I had my wife take the truck back a month or two later for an alignment. They checked the specs and reported that the alignment was good. There was no charge. They could have easily charged me for an alignment that I didn't need, but didn't. I'll go back to them next time.

9/9/09 - I came in with a slow leak in one of my rear tires. After checking the tread on my tires it was determined I needed to replace the rear tires. I agreed to replace the tires. 6/6/09 - I went to Sears and had my brakes serviced, my tires were rotated. All was well I thought.

One of my neighbors was checking my car for me and noticed something was not right with my tires. He checked the notice on the inside driver wall and the label stated my rear tires required P255/45R17, what is on my car

are 235/50ZR17. According to specifications my rear tires should be P255/45R17. There is a caution note in the drivers manual stating that: mixing tires could cause you to lose control while driving. Also mixing tires the vehicle could cause damage to my car.

I went back to Sears and told them they did not rotate the tires properly and found the size difference.

I am going back to Big O tires this morning attempting to straighten this out.

I brought a newer tire in to be serviced that had a nail and was losing air pressure. I had the tire off of my car and brought it in by hand. The tire I brought in was a Big O Tire brand. After showing it to the manager, he immediately told me that the tire could not be fixed. The manager then proceeded to tell me it would cost $105.00 dollars for a new tire. I asked the manager why the tire could not be fixed and he told me to read the sign posted on the wall. The manage also told me that no other store would fix the tire as well. I left the store and went to Costco's tire service. I walked into Costco and was immediately told the tire was fixable and would cost me $14.00 dollars. After waiting approximately 45 minutes, I was given my tire and left.

I went back to Big O Tire's and showed the manager my receipt, telling him that I was able to procure another service department to fix my tire for only $14.00 dollars. The manager told me that if I didn't like his service that I could call corporate headquarters. I asked the manager why the tire couldn't be fixed at his store and againg he told me to read the sign posted on the wall. I advised the manager that on numerous occassions I had brought my vehicle's in to have the tires serviced only to be told that I needed new tires, my rotors were bad and not up to specs(even though I'd just replaced them at another store and they did not know this) and I also at times needed break pads (even after replacing them myself one time prior to having my tires looked at. The manager simply told me, If you don't like it here, then don't come back.

The only consequences of this incident was I informed the manager that I would no longer be coming back to ANY Big O Tire store to have my tires serviced. It cost me my time to go back and fourth from one store to another. I usually am told by this particular store during any time I need tire service that something else is wrong with my vehicle. When telling the manager that I had just replaced whatever the problem was (brake pads/rotors) his only response was to laugh at me.

the tow truck driver was seen smoking a joint while he was suppose to be working. the name on the tow truck a Big O tires was AIRWAY TOWING and not only that he was very rude for no reason at all.

I used to have Big O Tire for oil change. Last Sept, I had them to do 90k mile service on my Honda Civic, paid $300 and was told everything was fine. Two months later, there was oil leak. I went to Big O again, and was told the oil pan and gasketing was leaky. They replaced them and I paid $300. It was still leaky after I got home. They rechecked it and told me the part they put on had a tiny crack. So they replaced with a new one again. But I found it was still leaky. So I went back 3rd time for the leak. They put dye to track, and weeks later found the problem was from timing belt and water pump. It costs me $500 to replace timing belt and water pump. Two weeks later, smoke came out of the front trunk when I was driving, the radiator was messed up.

They said they never touched the radiator so they won't take responsibility for this. I went to another mechanic to replace the radiator because I decided never used Big O Tire again. The mechanic also found there was leak around the new water pump. So I went back to Big O. They told me they were fully booked and would not be able to fix it in 2 days.

That's Big O service! Did full service found nothing but things started to fall apart after. Took 4 times to fix oil leak then I had overheat issue 1 week later. Weeks later the new water pump started to leak but they were reluctantly to fix it!

I will never go back to Big O again and will tell all my friends my story.

I took my 1986 Toyota motor home into Big O Nov. 4th 2008 to have the tires replaced, aligned , oil change and the transmission flushed. Nov. 8th on my way home the transmission blew up on the highway. I called Big O who came to see if they were the cause. They left and I had my rig towed to their shop in Mesquite. After a week of checking it out they had it towed to Mesquite Transmission And Performance to have it repaired. The owner, Allen,transmission shop said it was done and that I had to sign a release at Big O to get it. I signed the release Big O proffered and went back to pick up my motor home.

The overdrive unit no longer worked so I took it back. Allen said he forgot to check a solenoid and it needed replacing. The shop charged me $230.00 dollars for a new solenoid. I turned the receipt in to Big O even though I had signed the release because the transmission was not repaired as promised. They had not paid me for the towing expenses either and I figured they would soon settle up. Finally the transmission man's solution was to bypass all the electronics and rig the overdrive unit directly to the battery and engage it with a toggle switch which he would put on the dash board. I said that was not acceptable and I wanted my motor home just like it was before I took it to Big O.

He said then it was my problem and that he washed his hands of it, and I should take it to Toyota to get it fixed because he could not. I went back to Big O and spoke with the manager, Tom, about what the transmission man had said and he said my problem was with the transmission shop that Big O had finished things when I signed the release form even though the transmission wasn't fixed and I never took possession of my motor home, it was still at the transmission shop and it was now January 2nd two, months later. It was at this time he supplied me with the invoice the transmission shop presented him about the work being done. Had I been presented with that when I signed the release I would have noted that it said the transmission was complete all parts included and not paid him an additional $230.00 out of pocket.

I then got the name of the district manager in St. George , Utah (Terry) and he said not to take it to the Toyota dealership that he would get back to me with the names of other transmission shops that would be better in his estimation. I awaited his return call and even called his cell phone twice to inquire about the transmission shops he mentioned. That was over a week ago and he won't answer my calls or respond at all.

My out of pocket expenses for a new relay, solenoid and towing are over $400.00 and the transmission isn't yet fixed. I have an appointment to take it into Toyota in St George and have them fix it in two days. They charge eighty dollars an hour and I can see this is going to hurt.

They did the installation but told me the noise was from TWO lug bolts that were stripped in the hub. I had to have a new hub and bearing replaced at a cost of $430 at a repair shop where I have real confidence in their work. I contacted the previous owner and he verified the information and the fact that Big O had been the last place where that wheel was off the car. He is an attorney and offered to approach Big O at no charge to me because they had damaged the hub when he owned the car. I'm deciding whether I want to go that far but decidedly I will NEVER recommend Big O to anyone and intend to pass on my story whenever I can..

Cost me $430. With 3 lug bolts holding the wheel on I'm lucky I didn't have other problems

My check engine light was on so i took the car to have a diagnostic check. It did not appear to have any noticeable mechanical problems. Two hours later they called and said that i needed $2100 worth of work and that the car shakes. It never did that prior, but now it shakes and makes a loud noise.

On Oct. 23, 2008 I went to Big O Tires in Henderson, NV to buy new tires for my pick up truck. They didn't have the Michelin tire I wanted in stock, so they talked me into buying one of our Big O Brands. I put on about 500 miles driving around Henderson and noticed what seemed to be a slight vibrtion that I thought might just be the bumpy road. In November we drove down to Yuma for the Winter and noticed shaking at certain speeds on the highway and city streets. I thought the tires may need to be rebalanced, so I took it to Big O Tires in Yuma. They balanced the tires and said one had a flat spot. At that time I said I did not want these tires and could they give me a price to up grade to Michelin. They said they would credit me the price I paid for my tires and charge me the difference for the new tires plus parts & labor, but first they wanted the manager to check the tires himself.

So I brought the truck back when the manager was in. He didn't find a flat spot, but they rebalanced the tires and rotated them on the truck. During the next week, the problem was still there. I took it back and said I wanted to up grade to the Michelin. Now they will only give me half price for what I paid for my tires originaly. My tires only had 1100 miles on them when I first brought them in, now I have 1441. I feel there is an internal defect that they can't find and they should take these tires back, after proating for the slight wear, and let me up grade to Michelin. I paid $69.00 a tire and they want to give me $35.00 per tire. I feel this is unreasonable.

Now they tell me these aren't Big O Tires so they won't honor the warranty. They sell that brand, REMMINGTON MAXXUM, but it's not Big O. I have been driving this truck since new for 20 years. I know when something is not right. I'm not happy with these tires and all I want is a fair exchange. I purchased a warranty for road hazard and workmanship/material. I feel these tires have an internal defect due to workmanship/material. Regaurdless, I am not happy and do not want these tires.

On November 13, 2008, I took my car to Big O to have a coolant flush. A week later, my engine light was flashing. According to my car manual that if the engine light is flashing that I would need to take it to the dealership. I took my car to the dealership and they informed me that whoever did a recent coolant flush put the wrong anti-freeze in it. They explained to me that my anty-freeze's color is supposed to be orange, but when they showed me the actual color, it was green.

After getting my car repaired, I immediately went back to Big O and spoke to Kevin, the store manager. I explained to him that one of their men put the wrong coolant in my car and asked for a compensation (a free oil change would be nice) but he rudely interrupted me stating it was my fault for not taking my car to Big O in the first place when my engine light was flashing. The only reason why I didn't bring it Big O in the first place because I had no idea that the coolant was part of the problem. He also claimed that all of their coolant anti-freeze's color are all Green. That didn't sound right to me. The manager wouldn't even consider helping me at all.

I lost $261.00 out of pocket because of Big O Tires. It makes me wonder...if I was a man standing in front of him, would he give me the same bologne excuse that all of their anti-freeze's color are green or would he even consider helping me if I was a man instead of a woman. All you single women out there...don't waste your time and money on Big O. If you want to take a chance, bring a man with you.

Bought $900 worth of tires because they said if you bought tires you would get $500 in free gas. So they are suppose to send you cards each month to get your rebate but they will not send them. They say that they will but they never do. This has been going on for 5 months now. I will never go back to them ever again. I do not trust them anaymore.

Bought $900 worth of tires because they said if you bought tires you would get $500 in free gas. So they are suppose to send you cards each month to get your rebate but they will not send them. They say that they will but they never do. This has been going on for 5 months now. I will never go back to them ever again. I do not trust them anaymore.

On a routine tire rotation performed by BigO all four alloy wheels were scratched when they took off teh center cap.BigO refuses to do anything about the damage as I did not notice the damage immediately. I take great care of my vehicles and noticed the problem immediately upon had washing the truck. They said I can't prove it but I know the condition of the vehicle and would have noticed if the damage previously existed. Shame on BigO for not taking better care and putting a rag behind the tool they used to protect the finish.

Wheels valued at $1000 (upgraded 20 wheels on 06 F-150).

took my car to get a muffler in stalled. they had the car from 11 am to 4 pm. bout a month later i hear a grinding from my rear of the car. so me and my brother take the tire off and find that my rear drumb was cut from the inside so it would slowly come off and need to be replaced. very dangerous that they cut that on me i could hav lost control in a accident situation

rear right drums cut from the inside of the drum. could be dangerous in a accident. i will be getting it repaird at a another more repretable shop

I took my car there to be lubed and tires rotated. I had bought the tires from Big-O. I was told that my rotors and brake pads needed to be replaced. Also that by brake fluid needed to be flushed. The price for that would be $522.44. I am retired and a widow, and at this time could not afford that much money. I was also told that for my safety, I should not let this go very long. My son-in-law took the brake pads and rotors off and took them to a parts store where we were told that the rotors were fine. The $522.44 job ended up costing me $38.00.

Also at the time I was at Big-O I was told that the rotors should only cost about about $69.00, but their supplier was quoting $146.00, and he didn't know why, but that is the way it was. Also, at the auto supplier I went to the brake pads were $38.00, not the $139.00 I was quoted.

I think some of the men working in these places see a single older woman and think they can pull the wool over their eyes and get the customer to do whatever they suggest. I resent being taken advantage of. I will admit Randy did measure the rotors, and they were worn down hundreths of an inch, but did not warrant being changed.

The consequences were that by getting another oponion, I saved myself almost $500.00.

I need new brakes for my van. yesterday I called and went down to Big O Tires. I was given a quote of $178 for front brakes, $278 if it needed rotors. This morning all of a sudden that price has changed to $425 for front brakes with rotors. I was then told that NO ONE would be able to fix the brakes for under $300.

After a couple of phone calls I found that Pep Boys in Torrance will do front brakes, rotors AND an oil change all for $270, while they are at it they are going to change my tail light for free.

I was without my car for an entire night and 1/2 of the following day. I needed to have my step-dad pick me up to get my car from Big O so that I can take it to Pep Boys to get it fixed.

On October 25th of 2007 we dropped off a tire and rim to Big O Tires to have the tire replaced and to fix the rim. A employee of the company stole the rim and tire. When we tried to either have them replace the single rim and tire(they said that they could not find a replacement) they said we had to talk to a Steve to have the problem resolved. We have continualy every couple of weeks tried to contact this person Steve who is never in the office and never calls you back. This has been going on for a year.

For the past couple of months they now says that yes we are at fault and we know the employee stole our rim buy it is not our problem and literally go away On 10/29/2008 one of the Big O Tires on the Truck in question blew out a side wall. We went in to have it replaced under warranty and we brought up the rim replacement and they said again it was not their fault or problem. When we persisted they refused to honor the warranty on the tire (full rplacement) and they kicked us (my wife and myself) out of their store. The rims were 1 year old and cost $1,600.00. They were 20 rims. We were forced at the time to buy 16 tires (on the stock rims) so as to use the truck and they cost us $533.03.

Since one of those tires blew out. We have now had to buy another 4 tires for $600.00 because they would not stand behind the warranty and we were afraid since the tire that blew was defective the other tires were defective. We live in Mohave Valley were the summer temps stay over 115 consistently. My wife drives this Dodge 1500 every day in the remote desert. We cannot afford to have defective tires on this truck.

My wife has had extreme mental anguish and has been both abused verbally and mentaly in front of other customers by both Juan and Rich. We have been out approx. $2,734.00 (in uder a year). Time and effort to stay on top of the situation - hours and hours.

I purchase tires from Big O based on the fact that I would receive a $500 rebate in the form of $25 gas cards each month. You had to send in a certificate and $6 to start the program and then each month you would send in a receipt along with a form. They have changed the rules to include you have to $6 each month they changed and said the envlope has to be a peal and stick envelope. They state that the receipt has to be dated in a specific date range and then Received in their office in a specific date range. No rebate ever states received it always states post marked by.

If you make any mistake to their many changing rules you lose that months rebate and try again next month. They are making this so hard I am not sure how anyone is able to get their money. I emailed Big O Corporate office and no one replied,

I contacted the store and they gave me a contact that was hired specifically to handle complaints about this rebate. I have spent a month with this goof ball in the hopes that I could get a gift ceritifcate from the store direct and even received a message from him Friday (10.17) to call or email him and try to work this out. I emailed Monday with no reply and again today. He called me back and it was if we never talked before and started rambling on about my last certificate had a written note on it that it was mailed on August 14th but not post marked until august 17th. I told him I was very confused because that is the first I heard about that and it had nothing to do with any conversation we had previosly. This guy, Ken Lassiter, just short or calling me a liar about any of our conversation. I have never been involved in such a horrible program in all my life.

I bought a single tire from Big O at West Sahara ave Las Vegas, and they accidentally charged for two. They acknowledge the double charge, but have not refunded me. I have numerously asked for my money back for the accidental double charge, and they have not replied to me for the five calls and two visits to the office. I have DEMANDED a refund, and they told me it is out of their hands, despite agreeing that their store charged me twice.

I am $171 out of pocket on my credit card. I have wasted numerous calls, and time to get a response. I will also be charged interest on my credit card for the money that has not been refunded.

They also insisted on my paying to get them alligned even though I never had an allignment problem but I believed them when they said it was off but you can't always tell so I did. After about $1500 later, I got my car back and the allignment was totally off! I went to another Big O and they fixed it but just a few months later one of the new tires blew out on a road trip. Apparently their stock tires are cheaper because they sit on the shelves and get old and weathered and don't last very long. They have refused to reimburse me for the allignment or the weathered new tires I bought! What scammers!!

Since the 3 new tires I bought had completely different tread than my original tires, it causes my car to drift while I am driving. I never had an allignment problem until I went to Big O Tires!

I bought $800 worth of tires and was promised $500 in free gas. I should have known.. The routine is for me to send $100 worth of receipts each month and they are supposed to give me $25 worth of credit at the gas station. I have been very patient. I bought the tires 11/02/07 and have complied with their requirements for Feb., Mar., April, May, June, July, and August.

I should have received $175 in credit by this time. It would take forever to get $500 of free gas. The location of the company that is set up to do the reimbursement is located near Tampa, FL. It is a post box in a Kinkos, I believe. I was expecting to save $25 a month and haven't received anything. They call with empty promises.

My brakes were grinding and I was going on a long trip with my kids to SD. I went to Big O and had them do my brakes. Next day we left out of town to SD traveling in bad weather and had to go through 4 passes and lots of hills and curves. The brakes were squeaking so I called Big O right away and told them and they said it will go away. We left and it was still squeaking all through the trip we made it to Rapid City, SD. It was bothering me because we had to travel home yet and they were making these noises.

So I took it to a shop in SD they checked it and said since I had new brakes on that the squeaking should eventually go away. We headed back to Seattle after afew days. The squeaking gotten worst, so when I got back to Seattle. I called Big O again, he said bring it back in. He checked and he apologized and said I am sorry but whoever did you brakes didn't do a good job here. The brake pads were melted badly. He said he will fix them for free in which he did and now after afew months, they are grinding again.

This is a major safety issue for me and my kids on the trip. We could of had an accident if the brakes gave out.

I took my car in for an oil change, and it took two hours to have it done on a Monday @ 10:30am when ask why is it taking so long the manager told me that when it is done I will get, it so after asking him again ten min. later he told me not to ask him again(Art is his name) and told me that he not going let me complain in his store and what every it took he was willing do. He also stated the was a manager who did not fell the customer is always right and was quite loud in letting me know this. Other stood in disbelief as I did. His verbal assault left me concern if my car was safe for me drive.

Been a custumer for 20 years same store,allways buy top of the line tires,legacy.Any way my tires are 2 years old and one was cupped,I needed a new tire,and guess what they wanted me to buy it,I said is this how you do business and left.

No damage the tire is noisy

I bought two tires from Big O Tires. The mechanic forgot to tighten the left rear lugnuts and my tire flew off on the highway while I drove it off the parking lot of the tire store. The manager stated he would have my car repaired free of charge in addition to providing me a rental car while I was waiting on my car to be repaired. Two months after the whole process, the rental car company charged me for the rental car since Big O Tires refused to pay the bill even though they promised me they would.

I complained to the LEGAL COUNSEL. She ignored my calls several times and she said she would contact me in 48 hours and she lied and did NOT. I am still waiting to see if they will reimburse me $708.63 for the rental charge. It has been over 2.5 months since this matter initiated and I am still left in the dark.

I was charged$ 614.12 twice they swipe your card and say it did'nt go thru and swipe it again, never let them do this with out telling them to cancel the first swipe. When I called and asked for Mike- he would remember swiping twice- saying it did not go thru,say he was sorry and immediately credit my bank account.

They wanted me to prove they over charged me, Mike never came to the phone, Terri was explaining how I needed to fax her my bank statements. I went to my bank, faxed the report, and called Corporate HDQRTS big o fat deal, wait and see how long it takes for them to give me back my $614.12.

The work was dubious at best.I asked for them to save my parts to show me after the work was completed, when I asked about them they moaned and said they would have to pick thru the garbage-No good! The alignment was supposed to be discounted, vehicle pulls to the right, never did before. I went to Bigotires because of AAA's recommendations-I really regret using their Business and will never say a good word about them, I will make sure I take any opportunities to discourage other potential customers. At this time my $ 614.12 has not been credited back to my account

I had tire troubles my entire trip form S. Texas to Colorado this summer and went to 5 different tire stores and had an uncounted number of so called pros look at a tire i suspected to be bad but they all asured me it was OK.

Bouncing all the way from Taos, N.M. to Roswell, N. M. and pulled into the Big O store there., Manager asked me what was wrong and I told him I had been told I had a bad ball joint on my F250 that was causing the vibration but I had my doubts. He said he would have his mechanic check into it asap. I unhooked the travel trailer I was pulling and the mech got into the truck and in less than a block told me you have a bad tire. but to be sure we will put it on the rack and check it out. Truck was put in the rack and engine started and put into gear,,,, Helen Keller could have seen that out of round tire.

I purchased 4 tires for my 2001 GMC Jimmy in August of 2006 at the Big O store in Surprise, AZ. The manager, Dan Groman, proposed that I buy the Big O brand and I did at $130/tire. He assured me that they were 70,000 mile tires and I was good with that. Now it is 2 years and 22,000 miles later. Coming back from Los Angeles, I threw a balance weight off my right front tire. No big deal, changed it out and continued on.

In the middle of the desert I heard a rattle in the left rear area. We stopped at a rest stop 2 miles down the road and noticed that the left rear had a chunk of the tread missing. I already had used the spare, and now had a dilemma. I changed it with the unbalanced tire and drove the final 130 miles home.

Went to the Big O store the next day and they said it looked like an alignment issue and offered to check it for me. I am a mechanic and am not stupid. I would never let a tire shop do an alignment as they have something to gain by a mis-aligned suspension. He then offered me 2 tires for $190 and I refused. I called their corporate office and explained all of this. They promised to call back and never did,

I called them back and they said that tread wear would be used to prorate. I wanted mileage to be used and reported them to the Better Business Bureau. Got quite the response from Mr. Groman accusing me of taking his time away from his family. I know what tires mean for the safety of my family and check/service them every week. I rotate them every 3 months and check my alignment every 6 months. I will never recommend them to anyone again.

I have bought tires there for a number of years at least 5 sets of tires so far, up to this point, I have been very satified with my dealings with big O. But I took my truck in for an estimate for brakes and tha manager told it would be 500 plus, I said I can,t afford that much said thanks and started to leave when the manager said thanks for wasting my time. A few weeks later I brought my truck back for a tire rotation and now my truck shakes like crazy it did,nt before. I may never shop there again for my tire needs, because I believe they did something to my front end and now I don,nt trust your manager or mechanics.

I purchased Big O Exclusive tires all around on my 1996 Camaro. I purchased 4 Falken 329 series tires at approx. $500 for them with the install. After about 4,000 miles the driver rear tire has a blow out through the wall of the wheel. I call the nearest store since I am 25 miles from home and they inform me that blow outs aren't covered on the warranty offered with Big O EXCLUSIVE tires. So, like a sucker, I purchase another tire from them. I'll never use Big O Tires again. Not bad customer service, just a failure to back their product.

My husband went to Big O Tires and Service Center in Indio CA. to have a tire changed and he spoke to Javier Plata and Mr. Plata said that he woud be happy to help him. So Mr. Plata lifted the car and my husband Francisco fallowed him out and heared an employee by the name of Angel call out to Javier did YOU TURN THE SWITH OFF and Javier said no. So when he put the car down it did not lift nor balance out any more. The car that they lifted is a Lincon Town car and this is important to know these procuder and be trained to do this .

Javier knew that they were neglegent in there part and to have this repaired woud be exspencive. We were diapointed to see that they washed there hands on the matter. This is a faluse andvertisment in the companys part that they have well trained staff and excelent guest service.

The damage that that was done to the car is that the springs that nolonger lifted because of not turning the swith off. Francisco and I only want to be reemberst for the cost of the parts that we bought, because this was not our fault and the cost of these parts where $407.00 and we only want what is fair. We have tried to contact the owners 4 times to get compensated and the only answer was will call you back. I think that as a costermer we deserver reembestment and answers.

My husband went to BigOTires in Indio CA. to have a tire repaired and an employee by the name of Javier Plata agreed to assist him. Our car is an Lincon Town car and before you lift these cars there is a swith that needs to be turned off before lefting. Javier lift the car to change the tire and when an employee by the name of Angel held at him to say hay did you turn the swith off he then stop to put the car down and the car never lifted and the was pure negligents in his part and of the company when we reported this.

We had this repaired and the only thing we wanted was to reemberst for then parts that we bought which was $407.00. BigO tires claim to have will trained employees and good costumer service. We have called the owner of the branch and just been jacked around.

The car when lifted and the swith was not turned off, when let down it nolonger balanced or lifted from its norm. The car stayed at about 6inch from the ground. We bought the parts from Ford to have this repaired.

On 3/20/07 I went to Big O Tires to have two new tires put on my 2000 LHS. Because the tires I wanted (which were the higher quality 80,000 mile warranty) were not in stock, they told me that I had wait for them to ship the tires from their warehouse. In the meantime, I had them replace both front and rear shocks. While installing the shocks, they told me I had to have a special dealer-only bushing replaced on all four shocks in order to complete the installation, costing me an additional $136.00 to the already $450.00 installation charge on top of the price for the Monroe shocks.

On 06/25/08, after 14,953 miles, I have a flat tire on one of my originally good tires not replaced by Big O Tires (a Good Year tire which still had at least 2/3rds of its tread life). I take the car into the same Big O Tire store, and they tell me they cant fix the tire. They then proceed to tell me that the two tires I purchased from them a little over a year ago, need to be replaced as well. I promptly informed them that I purchased the very tires from them less than 15,000 miles ago with a fully written FULL WARRANTY including a NO-PRORATED ROAD HAZARD at 80,000 mile rating.

The sales agent begins to inform me that the tires are no longer under warranty because it appears that the alignment is out of the car, thus causing the tires to be excessively worn. I informed the sales agent that THEY performed an alignment on the car when the tires were installed. The sales agent informed me there was nothing he could do.

I then asked him what the price of a new replacement tire for perfectly good tread tire that was flat, he quoted me $180 and some change. I asked him why the price was so high, and was informed that it was the only tire they carried in stock, and the ones which were on my vehicle (being a $30 cheaper) were not available any longer.

Tomorrow morning, I will call Les Schwab and take my business to them. I know what your thinking why not take it to upper management and force them to remunerate me for the defective tires and own up to their fraudulent lies?

The fact of the matter is, it would only aggravate me further knowing one day when my tires need attention again, that I would be forced to come back and deal with the same unethically minded crooks.

I have been purchasing Big-O tires in Redding, CA dealing with Jay since the mid 1990s. I have always been given great service and never had a problem with any of the tires I have purchased from them. I have never used another brand of tire after buying my first set of tires from Jay at Big-O Tire. The tires have always gotten every bit of mileage they were suppose to. The employees have repaired flats for free of charge and have always been courteous and fast in their service.

I now live about 75 miles from Redding but still to Big-O in Redding rather than deal with the Big-O Tire company here due to the great level of service I have received at the Redding store. Thanks guys for a job well done and excellent service and product!!

In March of 2007 I purchased four new tires from the Big O Indio location for my 1996 Volvo Station Wagon. I did not buy their Roadside Hazard Protection because Andy assured me that the manufacturers 45000 mile warranty was sufficient to cover defects in the tires I bought. In June of 2007 I brought the car back because the two front tires were BADLY worn. After inspecting my vehicle I was told that I Must have hit something in the road causing the alignment to go out. I purchased the premium alignment (6 month 6000 mile warranty) so they did the alignment again, but charged me for one new tire and two installations (Andy gave me one tire for free).

In May of 2008 I took my car in to Big O Bermuda Dunes for rotation and balancing. The car shook worse after balancing than before. I shortly returned and was told that three of my tires tread were seperating and that they have to be replaced. The technician advised me that there was minimal wear on the tires and this was due to a manufacturing defect and not any kind of road hazard or my driving. They quoted me for new tires and Installation. I told the service manager that I had purchased the tires about a year ago from Big O and that I have had problems with that type of tire before. I was told that the tire type I purchased was discontinued and that if I had bought the Road Hazard protection it would be easier to get me a discount due to the fact that my odometer is broken. I was told that since I could not prove how many miles were on the 45000 mile warrantied tire the best they could due was refund me $5.00 per tire. After looking at my reciept it stated that manufacturer warranties are based on tread depth.

I went back to Big O reciept in hand and was fed the same disclaimer about mileage and road hazard protection. I then went to three diferent tire vendors (Goodyear, Pep Boys, and Americas Tire) and was told that tread depth is the Industry Standard for warranty whether it is a bike tire or and automobile. Americas tire was the first to note that the tires for my car were obviously the wrong tire for a Volvo Station Wagon due to the weight limit of the tire. The tire size was sufficient but not the load classification. Larry at Americas Tire Indio related to me this is why there is tread seperation and uneven wear on all tires because the tires they sold me were never intended for the vehicle for which they were installed. I bought four new tires from Larry and he gave me a good deal on the correct tire for my car.

I needed to replace 4 tires after little more than one year and less than 12000 miles wear. Total cost with alignment $350.00

Having Big o tires on my truck. On 04-06-08 I had two flat tires. I went to Big O to have them repaired. they showed me the front tire had to be replaced at a cost of 135.00 and the other to be repaird at no cost. After 5 visits the repaired tire is not repaired and they said I have to buy a second new tire. this was after 5 visits on a defalted tire every morning as I would get ready to leave for work. All five times they looked and said they could not find a leak. I just wanted my tire repaired.

while I was having 2 tires installed on my truck, I had them change the oil, I was leaving for a new mexico later that week , well they only put 5 qts. in my engine and my engine takes 8 qts. I destroyed the engine, the owner tried to tell my the missing oil was in the transmission, that it was an old engine and just blew, well, thats impossible, his name is david copperfield if that engine oil got into the transmission, I have proof of the amount of oil they did put in on my reciept, yet they will not even negoitate a fix to this situation, an attorney told me I need 10,000 up front to sue them, I just want a long block and I'll install it , costs maybe 2,500, thier insurance , Zurich insurance just stonewalls me knowing I don't have the money to sue them

We purchased Michelin Crossterrain tires last night and was told they would be in the next day at 10:00am and because we bought the tires they would give us a free oil change they did not tell us the tires were special order and if we change our mind there would be a restocking fee of 30% and of course because they did such a lousy job of the oil change...

getting oil all over the engine to the extent that we thought the car was leaking oil or a lose filter we returned right a way to make sure it was not leaking but was so made at them and did not want anymore work done by them that the next day we wanted to cancelle the tires but, was told there are not cancellations and the tires were ours or pay a restocking fee of 30% wich adds up to 270.00 and by law they are not required to tell us about it. so please if you buy tires from Big O Tires make sure they really do not have the tires in stock and think twice about the purchase because it can cost you even if you are not told about the restocking fee fo 30%.

Jan. 16, 2008 I went to Big O to buy a set of Michelin tires for my 2001 Accord. I was told they didn't have the right size so they sold me 4 Hancock tires. Jan. 31, 2008 ,a cab driver informed me my right rear tire was flat. With the 'donut' on I 'hobbled' to Big O where they told me the tire had been ruined. I was asked 'what did you hit'? etc. I didn't hit anything and haven't been able to understand how a rear tire would blow out before a front one, even if I had hit something. They replaced the tire and charged me for the replacement. My contention is that the tire was either faulty, or installation wasn't properly done. I'm done with Big O and will never go back, or recommend them to anyone else. Discount Tires replaced all four tires with a good quality Goodyear tire, compliments of their district manager.

I'm out $452.48 paid to Big O for 5 tires within a period of 15 days...not to mention the hassle of driving several miles through city traffic to Big O on a donut that was also flat!

I put on new breaks both front & rear on 8/7 at 423244 miles on 1/2/08 at 63859 went for an oil change rotation & one new tire..I was told already need new front brakes..only had 20,615 miles on the breaks..I dndt need to replace the breaks before 423244.I felt that was really wrong.They said only guarentee breaks for 12 months or 12,000 miles..I never had to replace breaks that soon before..

There was no phy damage done..I just felt breaks should not have gone out so soon at only 20,000 miles when the original brakes lasted over 40,000 miles

one of the tires that i bought came apart while my wife was driving on the freeway.Broke the filler tube neck and the cover between the tire and the gas filler tube. took the tire back to Big O got another tire, but have not had anything done by big o totake care of the damages to my car. Its been 9 months and still don't know what if anything is going to done.

I brought my Honda to Big O Tires in Oroville on 11/10/03 for new brakes. Since that time I have only driven 24,000 miles. I was informed that a total brake job was done, which was not the case what-so-ever. This week my brakes started making a terrible noise so I took it to Big O Tires here in Oroville. I was told that apparently someone had done some brake work on my car and they couldnt get the rotors off so they were ground off and then pressed back on. On top of this only one rotor was replaced - no new brake pads were put on. I was told that you never just replace one rotor you replace both of them.

I know nothing about the repair of cars. I was told by Big O Tires that a total brake job was done and I took them at their word. I informed the man at Big O Tires that the work was done by Big O Tires and he verified it on the computer. I also told the man when I take my car to a service center to be serviced I trust that they know what they are doing. Apparently they did not.

i went in for a brake change (front) and to buy new tures i was told this would take about an hour .then i was told the total was 445.00 well 5 hours later they told me they took of a back brake and all the hardware just fell off. unbelievable to me but when a woman goes alone this sort of thing always happens so after 5 hours and 623.66 dollars later i was very upset 2 weeks later i was driving one block from my home and had a blow out i heard a loud noise got out and heard the air pouring out .i hurried and turned around just as i pulled up the tire was totally flat . i called them because i have roadside assistance they said sorry we cannot get anyone there until 9am i was already late for work .i went the next day and the person in charge said well we do not have that tire in stock we will replace it in the morning you have a warranty so the next day afer work i went in to get my new tire and Javier said no it is not ready we are going to patch it ~! i said there is a giant hole it looked like a zig zag cut or open place on the tire i think the tire was just a bad one .i was very mad after spending that much money on all the things to fix it .i went to the back the guy patching the tire said there is no way this is going to work but javier made him do it any way .my daughter went in and asked for the managers name and number they would only give her the name tommy staker they said they did not know his number i thank God my spare was new because i do not trust that tire with my family onboard thank you connie

Motorhome had 7 new Big-O Path Max tires installed in May of 2004 at 38,000 miles. 19,000 miles later, 3 have failed due to sidewall separation and bulging, one of them caused a blow out. One of them was replaced but they have refused warranty on last two because I wasn't the quote, original owner The previous owner bought the new tires in Modesto just before selling the motorhome to me. I'm really afraid to put a Big-O tire on the front for fear it may fail and have another blow-out.

I have to buy new tires to put on the front and then will likely be buying more tires as these fail.

On 8-25-06 They put a new serpentine belt on my 94 gmc, While having an oil change.On september 13, the belt came off beacause they put the wrong belt on,I was stranded 50miles from home, I kept the old belt and had it in my truck, So i put it back on, I returned to the site who was responable for this and asked for a refund! I was told after much argument that i would only recieve in store credit.I have done much business with them, but now am reluctent to return there for further bussness, I might have considered returning except they were so extermely nasty and inconsiderate!

Out $95.00, And had to change my own belt on the side of the road.

Near the end of a 12 hour shift as an emergency responder in Sacramento County, I noticed my tire was low. I went to four different service stations in the area only to find that none of them had a working air hose. Since I had done business with the local Big O in that area for over ten years, I went to them for help. I arrived at the store at about 5:35pm where I was given a surly greeting by a man behind the counter who asked me to wait over there while he finished a personal conversation with another man.

When he acknowledged me I told him about the problem and that I would soon be getting on the freeway for the 90 minute trip, in the dark, to my home. Further, I told him that if I broke down on the way home, I would be in an area without cell phone service. I reiterated to him that all I needed was some air to which he said, you've arrived too late in the day, we can't help you. The store hours are listed as 7a-6p and I would have gladly stayed late and paid someone just to get some air. When I left Big O I felt sorry that this young man had just ruined the reputation of a very good store. He also missed a most wonderful feeling of helping another human being in a time of need.

In October 2004 we purchased 4 tires for a 2001 Chevy Tracker. We were given 1 year warranty with these. In August 2005, we noticed a bulge and crease in the right front tire. My husband advised I take this tire back to Big O to get checked out. On September 3, 2005, I took tire in and spoke with Gordie C who is the regional sales manager in Cheyenne. He informed me this is a normal tire without removing the tire for examination. His determination was made on site only. He put this determination in writing, which we have.

On February 3, 2006, while going to work, the right front tire went completely flat. I brought this tire to Peerless Tire Center in Laramie, due to the fact we do not have a Big O tire center here. The manager at Peerless, Matt W, informed me that the tire failed due to a cut on the inner belts of the tire, which is also in writing. He instructed me to contact Big O to get all tires replaced due to all tires were showing same exterior dent and bulges. They refused to do so.

On Saturday, 1/14/06, I brought my set of mint condition $4500 HRE wheels to Big O Tires, located at 3040 Geary Blvd., San Francisco, CA 94118 to have my tires unmounted. While dismounting the tires, the technician damaged the polished lips on all four of my wheels. I advised the service manager, Carlos M, of the incident only to have him state that "There is no possible way we could have damaged your wheels. They were already damaged before we worked on them."

Mr. M's statement is both false and is an insult to my integrity. I have been a long-time repeat customer at this facility, having had multiple sets of customized wheels mounted and balanced with tires there, with no complaints or issues. Additionally, Mr. M fabricated a false statement on my final service order indicating that my wheels were damaged prior to the work performed, and then dismissed me.

Perchased four "legacy plus" touring tires, supposedly the best they had for my Honda Odassey. After going on the highway the following day the entire van shook. the tires I replaced were Michelens and they were very smooth. The next morning I went back in to Big O and told the store manager the problem. He pulled the tires and rebalanced all four tires. He said 3 out of the four tires were out of balance. His reasoning was the balancing machine was out of calibration.

The problem I had, was I was leaving to drive back to Iowa that morning, I didn't have the time to be messing around with something you would expect to be pretty darn simple. So off I went with my wife and 4 children all under age six. Right away I could feel the van shake, It was diffeernt than before, it was now comming from the back tires. I drove through Utah into Wyoming and decided to stop in Rock Springs to have the tires replaced with another brand.

The Big O tire guys in Rock springs said they couldn't replace my tires for another brand because they didn't carry another brand. But they could put the tires on this nifty little machine and see if the tires were bad or if I was an ultra sensitive nut job with some kind of fixation for wanting to drag my four little children and wife into a filthy hole to sit and get stared at by cowboy/grease monkeys for an hour. The machine they used was a road force measurement system. All four tires failed the test.

The shop in Rock Springs replaced the tires. I was on my way. Back on the highway the new tires seemed ok...for a while then some shaking started again and progressively got worse over the next few hundred miles. But it wasn't as bad as it was and its not as good as the tires I replaced. Bettendorf Iowa dosn't have BigO tires. So now I have to drive 70 miles to give them there tires back.

Big O has a unlimted replacement warranty. I had two tires go out on a road hazard and my truck was on the freeway, I called Big O tires and asked if they had the tires in stock, Ron said yes they do. I had a friend pick me up and take me and my two tires to Big O tires I had to have tires replaced. Upon arriving they said they would have to order them and I would have to wait. I didn't have much choice.

After getting the tires they charged me for mounting, balancing and deposal fee. I told them that I have had the unfortunate plesure of having tires swapped before and never been charged these extra fees. He asked me where I bought the tires? I told him San Diego County. He said well all franchises are differen't and this is the way it was and if I didn't like it I could go back to San Diego for replacement.

I brought in a flat tire to have it repaired. The tire needed to be replaced, so I received a quote of 371.00 for a new tire. I went to the local Acura dealer and purchased the same tire for 228.00. Brought the tire to this dealer, and when they removed it they used a all metal tool instead of the nylon one required for customer rims. The rims was gouged and scratched throughout its circumfrebce. the owner "Andrew" refused to replace it and wanted to "attempt" a repair. Mind you this was a brand new rim that was 120.00 each, the repair he stated would cost him 85.00. This was after 2 weeks of waiting to find out when this was going to be resolved.

Car shimmied @ 60 mph. They said I need tire balance but inspection showed stell belt exposed so I needed new tires. Asked if I could get Michellin tires. Gary said I would pay for name and not get road hazard insurance. If tire breaks you can go to any big O and get replacement or repair at their option. Luckily, they had only 1 set of tires @ 215x60/15. Guaranteed for 60,000 mi. Installed them.

When I returned to shop, Gary on phone with friend extolling the virtues of Michellin tires. Did not tell me that Big O tires rated A in traction and B in heat. Found out later that for less $ I could buy Michellins with 80,000 mi. warranty and cost was less. Next day, Gary was off. The tires are used so I'm stuck with them Did see on the net that specific tires had a 30 day trial period. I was not told that. My tires are not in that category. I was mislead and I needed tires because of the radial belts exposed, I would jeopardize myself and others if I drove on those old tires.

Too car in for pre eval told needed Front brakes, serpentine belt, new hoses, Then took it in for emissions and Inspection, they called me and said it needed new roters, and new front brakes,...I told them ok, they charged me for the brakes..said did we quote you 120..I said no.. 80 dollars they said ok, they charged to turn the roters but didnt charge for new roters..also they did not do the serpentine belt when told to..and when I retireved it, the front blinker light case was off, I asked they said it was off when I took it in..Not, I asked why they had passed it then, they said, we did you a Favor...I now have to replace that at sixty nine dollars, they treated me like I was an idiot. I resent it and they lost a good cash customer.