When my tire was split open by a rock I took it to nearest repair place (do not have an America's Tire nearby). Tire was judged unsafe to be repaired and the tire person plugged the hole until a new tire was ordered and put on a few days later. Then I returned old tire to America's Tire in Mission Viejo, 200 miles from where I live, who claimed that the tire was repairable, and did not want to pay for the new tire. I had purchased a road hazard warranty. America's Tire refused to speak to local tire dealer regarding the safety of the tire. I told them to destroy the repaired tire since I would never trust driving on it again.
Consumer Complaints & Reviews
I had a screw in my tire and a slow leak and had it plugged from the outside at the closest repair place. I then went to America's Tire a few weeks later to "do the right thing" and get it inside patched. I found America's Tires has a policy that they will not touch any tire that has been plugged (unless maybe if it has only been plugged in the last few hours) and declared the tire (in this case, a low-mileage tire) has "irreparably damaged" and that it must be replaced. This was all without inspecting the tire. To make matters even more extreme, my tire model (Dunlop Z1) was no longer even available directly through America's Tire and had to be "Special Ordered" from Tire Rack undoubtedly adding replacement time and cost.
I refused their "awesome offer" and went to another tire shop and had the "totally destroyed" tire inside patched.
This is why the benefit of "free" local repair/service at America's Tire is a really a scam as they have crazy rules, like the above, where they want to force you to buy another tire and refuse to touch your tire. This is the second time I have been forced to go elsewhere to get something done with a tire purchased at America's Tire.
Replaced 8/21/2010 (driver side front). One tire GEO HTS YOKAHAMA due to tread separating. Noticed cracks in sidewalls of the other three tires. Told me that is normal for 30,000 mile on 60,000 mile tire. 9/3/2010, driver side rear separated on freeway causing major damage to truck bed and wheel well. Almost flipped over. Truck was thrown to right pointing me to the fast lane. Lucky I got control and got off the freeway. Tire still had air in it. Lost all tread.
On August 3rd, 2010, an order was placed with America's Tire, formerly Discount Tires, through Cole **, my cousin-in-law, who has a resort in Los Cabos, Mexico. He was in need of aluminum rims and tires for his business and was going to fly in that week to pick them up. The tire company took down all his credit card information over the phone to purchase goods, but upon learning he was in Mexico, the tire company informed him that he would have to physically be present to order the merchandise and thus denied using his credit card information to place the order over the phone. In order to expedite the order, my cousin-in-law called me on 8/4/2010 at 10:57 am PST to help out and give Amerca's Tire a deposit.
As soon as I was able to, I went to the store, and spoke with Terry ** regarding my cousin-in-law's order. He stated I needed to leave a $100.00 deposit. I therefore went home, picked up a check (US Bank) and returned to leave the deposit. I spoke to Terry ** and asked if he had the merchandise in stock, which he stated that he needed to have them ordered the following morning (8/5/10) from their Upland office and the merchandise would be in Hesperia by late afternoon that same day. On the evening of 8/4/2010, I spoke to my cousin-in-law, who notified me how upset he was that America's Tire did not honor is credit card as payment. I notified him that I had left the deposit as he requested, not knowing he had already purchased his rims and tires elsewhere in Hesperia.
Since it was after business hours, I immediately called America's Tire first thing in the morning of 8/5/2010 to cancel the order before it would be placed. I was told by Terry ** that the deposit would be retained just for placing the order. After requesting the deposit to be returned since no order had been placed, Terry again stated they had to keep the deposit due to company policy. In no way was I informed upon ordering the merchandise that if cancelled, my deposit would be kept for that reason, or any reason. I also have the receipt from America's Tire stating in bold letters: "This is not a sales invoice!-layaway deposit." Nowhere on the receipt was there any indication of the deposit to be kept in case of cancelling the order. I therefore asked my wife to place stop payment on the check. I received a letter dated 8/4/2010, postage stamped 8/18/2010 from United Tranz Actions stating the check had been referred to them for collection for a lawful debt for goods sold and/or services rendered, of which I had no goods and no service, since the order supposedly had not been placed.
On 8/23, my wife received a call from Jennifer with United Tranz Actions asking for details. She said they would contact America's Tire and call back if any questions or more info needed. On Monday 8/30/10, my wife received a voice mail on her cell phone from Linda with United Tranz Actions at 9:18am. My wife immediately called back using our home phone at 9:30 am and spoke with Linda and then handed phone to me for details of the transaction. After 15-20 minutes of trying to reason and explain the situation, I asked to speak with someone else's supervisor and spoke to Terry ** who listened to my side of the story.
He then he placed me on hold and spoke to America's Tire who told him the deposit was a restocking fee. Again, there was no disclosure on the receipt, nor was I informed of the full deposit to be used as a restocking fee in case of cancellation. I was told by Terry ** (United Tranz Actions) that it was a he-said, you-said situation and that the collection company had paid America's Tire the $100.00 deposit, which is to be collected from us adding a $25.00 fee.
We are out $30 from the stop payment and now the collection company wants $100 plus a $25 fee. This has been a stressful situation for me and my wife since we are on a fixed income of Social Security. Second, I am a diabetic and currently recuperating from back surgery. Third, I had tried to resolve in a timely manner the situation directly with the tire company. I am a reasonable consumer and am aware there can be certain fees associated with cancelling or restocking an order. However, since the tire company nor the collection company, does not want to work with me, I find it necessary to ask for help since this can also affect my credit rating. Please advise me of my rights as a consumer, if any, in this situation. Thank you.
I used this store on two different occasions to retire two of our cars. Both times were great. Everything they said would happen did. Price both times was below other local shops. Employees were very careful with what they did with our cars. It's nice to find places where the customer is still made to feel special.
I purchased 4 tires for my 2003 Nissan Pathfinder on 2/16/07 in Redwood City. Despite the fact that my car took 245/65-17, the sales person told me that the size was out and gave me 265/65-17. He convinced me that those tires were appropriate for my car despite me going back in after they were mounted because they rubbed against my car whenever I turned the wheel. I have been getting regular rotations and balances, both at American Tires as well as other tire places as there is no location in Oakland where I live.
I had 67,000 miles on my car at purchase, now I have 113,927 which means that I've placed 46,927 miles on the car since purchasing the tires. I checked the Dunlop website as well as others, apparently the tires have a 60,000 mile warranty on them. I took my car in for a rotation and balance on 11/11/09, the work was refused because "RF tire is bald from the outter ease". I had my tires checked and was told that the balding tire is due to the tires being too large for my car. Also, the right front tire seems to be the only one bald, although I suspect balding on the other tires as well due to size. I called the Fremont store today 11/21/09 regarding this issue and was told that the tires were optional tires and that there was no tread warranty listed despite the information on the Dunlop website which clearly states that there is a tread warranty of 60,000 miles.
I went in to get a patch for the slow air leak in my tire. The rep, Brian, took one look at my parked car and said that it was unlikely it could be patched, that it was probably destroyed because I drove on it and that I needed a new tire. (No reason for him to say this, since my car and tires are brand new and I only drove a couple blocks on it). After keeping my car for an hour and a half he claimed that the tire could not be repaired and tried to sell me a new tire and installation for $240. I declined and went down the street to another Tire Chain where I had it patched in 10 minutes for free. There was nothing wrong with the tire and in fact the hole was very small and they had a difficult time finding it.
On July 03, 2008 I took my car to get the air conditioner checked and the oil changed. I had 2 coupons one for the air conditioner, and one for the oil change. I presented them to the clerk. The coupon for the air was for them to check it. I asked how much it would be and he said about 79.00. The coupon said about 45.00. The coupon for the oil was about 18.00. They ended up charging me $333.19.
My oil light is on and my air won't work anymore.
I went to America's Tire to have a standard tire repair. I had a nail in my rear driver side wheel. I had been to this company numerous times. However on this occasion the employee Chris was the worst person I have every dealt with in any business. I requested to have the tire repaired and tires rotated--a basic and standard procedure. However after Chris went out to inspect the car he said he could not rotate the tires because two were bald. I was puzzled at his claim because there was just a little uneven wear on the driver left tire. I tell Chris I'll just have the tire fixed. After I take my seat at the waiting area within earshot of the counter I overhear Chris say to his technician to not fix the tire on my truck.
Fifteen minutes later a different tech called me over and said there was no way to fix the tire because there were two nails in the same hole. I got my keys back from the tech and went to a different tire business. In about 15 minutes they had fixed my tire and rotated them. They said I'd be due for new tires in about a year.... He also noted that it was a very basic tire repair and there was nothing unusual.
Alert of bad business practices and horrible customer service.
I bought 2 brand new tires on October 22nd, 2005 with a 60,000 miles warranty. I am hearing a rigid sound from these tires which are on the front wheels. My mechanic rotated these tires again and found out the noise has now gone back on the rear wheels. I went to America tire Co and compliant about the noise and he said my tires are good after checking them on his machines. But the noise is still there and he said that I need to buy a set of new tires. Now where does my warranty apply when they do not see any physical defects?
