Waldbaums

Today is 4/26/12. It has been a full week to this day that I have been waiting for the Purdue Chicken Breast packages to arrive. Not only that, but when I go every so often to check if it is in stock yet and ask them if there are any in back yet, the people working there sure have attitudes like I am bothering them asking the same question so often. If it was in stock, I wouldn't need to do this. Also, I had purchased some red meat to make up for the chicken. Every single package of red meat In the smallest package available were marked on sell by dates that expire the following day. I had gotten one anyway and 85% of the inside was brown already. What a waste of money.

Not only that but my next comment is about the people in the fish market section.The fish market section is always empty of customers it seems. Every time I happen to walk past from a distance, they stare and make me feel very uncomfortable. Many times passing, I even heard them comment to each other about how people look such as if they had a walking problem, such as a limp. In particular, last time, I heard one of them comment to the people in the section with him look how skinny that guy is. After that, they have nothing better to do than to speak about it afterwards to each other.

Before noticing this, I have always noticed them staring as I passed which I didn't appreciate and a particular other person in the scan your own section the day prior was staring at me as well as if he was security and I were to steal something, making him stand a good 2-3 registers over from his section. For what reason is this? People should stand where they are stationed. Am I wrong? These situations sure do make me consider shopping at the farther distance King Kullen. Feel free to reach me if you wish regarding these complaints of mine. I would be more than happy to discuss them.

This is the third week in a row that items on sale were not in stock. Today is Thursday, 2/2/2012. I went to get spinach on sale, and there were none. I looked for flaxseed, and there were none. Last week, when soda bread was on sale, I went there for 4 days in a row, twice on one day, but there was no bread. I have lived in Center Moriches for 38 years, and I despise shopping there, but it is up the block. The foyer smells from the bottles. Move it. The bench is by the door, and we must walk past smokers, yuck! Move it. It's time for a new store to take over. Take a lesson from Stop and Shop, Riverhead. I try to shop there whenever I can. I have spoken to the manager, but he was not too helpful.

I am being harassed again by the same individual that ** me out a few weeks ago for no apparent reason. I contacted again the department of human resources and as usual, it probably is not going to do anything. At this point, just talking to Mr. ********* is not going to be enough. For years Mr. ********** has been harassing people and always gets away with it because he is a full-timer and not a part-timer.

The union (local **) always protects their full-timers, but has no respect and does not care about the part-timers. It's all about the money. But for me harassment is harassment, regardless of full-time or part-time status. For that reason alone, I have no respect for local **, they treat all the part-timers like second class citizens, even though the majority of employees is probably part-timers at this point. Also, for the simple fact that I have been working for Waldbaums for a long time and I have seen a lot of other people being harassed, and as usual the management does nothing.

While I was working, a fellow employee I work with cursed me out for no reason. I told the department manager as well as the store manager. The department manager said he would deal with the issue, yet he did nothing as far as I am concerned.

He asked the person why he cursed me out, he claimed he did not like the way I was talking to him, which is utterly ridiculous. But he did claim that he cursed me out to the produce department manager. This person has a history of using foul language and harassing people. The department manager told me and thought that was the end.

I decided to call the Department of Human resources and told her (Vicki) the whole story. She showed up at the store on a day I was not working and confronted the foul-mouthed employee. But now all of a sudden, he is denying it. Now he is claiming the issue never happened. How convenient.

The reason I am writing this story is not so much about this particular issue, but because I have been working for Waldbaums for over 10 years. Not only have I been harassed from time to time on a more serious level, but I have seen others as well. Most people never even defend themselves and are afraid of making complaints. I have seen too many times where the management treats the victims like the villains.

I remember one case where a girl pointed a knife at another girl, and threatened to use it, they even had it on video camera. They even had a meeting, yet they did nothing. The rational was, if they fire one of the girls, they will be short-staffed at the salad bar. But the same girl threatened the other girl again with a knife because of the meeting. Eventually the victim quit and never came back.

The full-timers pay more in union dues, plus the union gets more money from Waldbaums per member if they are a full-timer because the full-timer gets full benefits, whereas a part-timer gets very minimal benefits.

As far as I am concerned, in most cases, Waldbaums is very weak when it comes to dealing with harassment complaints.

I had a coupon for a free $2 container of AC Seafood Soup. The seafood manager "never heard of it". A $2.00 coupon from a receipt for $2.00 off my next purchase of shampoo or conditioner. It does not say for 1 bottle worth at least $2.00. I was purchasing 4 bottles of shampoo and was told I could not use the coupon. I also had a coupon for a free pizza, you guessed they were out of them. No rain checks. I pass Stop & Shop on my way to your store, I can easily shop there.

I was looking at soda products and was not sure if the Coke product was on sale. An employee who was directly next to me was putting the items back on the shelf. As she began to walk by, I said, "Hello" and she looked at me and I then observed she was on a cell phone. I said "Hello" again in a very friendly manner. At this time, she put the phone down and said, "Do you know me? Do you know me? I don't think so. Don't talk to me while I am on the phone." It was extremely nasty. I had my 3-year-old grandson in the cart so I didn't have no intentions of even responding. The next thing you know, her Manager Mark who is a very tall guy walks up and knows by the look on my face that something is not right. The employee closes her phone and continues to walk away. He then asked me what was wrong. He was very understanding and apologized.

A few minutes later, I observed him talking to her. As I was on the line checking out, for the last time because I will never shop there again, he walked by and I asked him what was her story. He said he observed her on the phone and she had an emergency call. He said that he would document this. He did say that she accused me of sticking my foot out. A total lie, as I did nothing of the sort. In today's economic world, you would think that people would not act this way fearing they would lose their job. I am sure that this woman has done this numerous times and it always swept under the rug! Stop and Shop just opened a new store a few months ago, I will make my first visit soon unfortunately!

On 11/20/10, I noticed that similar size packages of chicken breasts that were regularly $1.99 per lb. were on sale for 3 days only at $1.49 per lb. The packages varied in price from $2.00 to $9.00 per package. I took a package to the produce department and weighed it. The package was marked 6 plus pounds and it actually weighed 4 pounds. I reported this to the meat department manager and the store manager. They both shrugged and said that the chicken was labeled in another location and delivered to the store. In other words, it was not their fault. To add insult to injury, the meat manager put a correct label on the package for a total of $6.12. And when I checked my receipt at home, the package rang up incorrectly at $8.18.

My complaint is the employees who are required to wear white coats. The reason to wear white coats is to protect the food from outside bacteria. The employees wear the coats outside when on their breaks smoking/eating/drinking, then going back to work in the same white coat. This is a health code violation but the manager listens with deaf ears.

You can't tell from a Waldbaums receipt what you are being charged for an item. I bought 4 12 packs of Coca Cola along with 3 other items. The Cokes were on sale 4 for $12. To my way of thinking, the receipt should show the price of the 4 Cokes, less the savings from the sale, then the net amount (what they are actually charging you). Tax and deposit should be separate items. This is the way Stop & Shop displays it. Waldbaums shows 4 cokes - $24, then a $6 deduction. 4 entries later, mixed in with the other items, is another $6 deduction.

Having confusing receipts that make it unclear what the seller is really charging is an old trick used by dishonest businesses. In this case I was actually charged correctly, but why should anyone have to calculate what they are being charged? The sale is 4 for $12, show that. When I complained that it was unclear, if I was being correctly charged, all the manager would give me was an argument, insisting that the receipt did "show" the correct amount. She wasn't saying it showed it after looking over the receipt. She insisted it was clearly shown. All they do at Waldbaums is argue with you. They never fix a problem. They are truly obnoxious and unbusiness-like. Their receipts are a travesty.

On 11/1, I bought an 8-pack of Pepperidge Farm whole wheat hamburger buns with an expiration date of 11/7 to make turkey cheese burgers for the evening. I toasted my burger and my son did not. The buns tasted slightly off but I thought that was from toasting. My son first complained that there was an ant in his plate, which I thought strange and then he screamed that it was many ants in the burger itself. While he was in the bathroom vomiting, I inspected the buns and the ants were crawling in the bag. I promptly closed the bag and went back to Waldbaums. The attending store manager took the buns out of the bag to inspect and we both saw the ants literally walking out from inside the bun onto the surface of the bun. It seems as if they had a colony because there was one hole where all of the ants walked out of. The manager closed the bag for the vacationing store manager to inspect when he comes back. I also received my money back.

My son continued to vomit until he felt a burning sensation in his throat and he said his stomach hurt. I felt nauseous. We were not seen by the doctor and by the afternoon of 11/2, my son felt better, but was mentally traumatized from last night's experience. It was 12PM on 11/2 and he hadn't eaten yet. I also did not eat bread the entire day. I will add that since the bag was opened on my kitchen table, we killed a couple of ants walking around and I had to vacuum to make sure they were gone. The ants were very small in size and light brown in color.

I specifically went back to Waldbaum's for the 2nd time this week to take advantage of the sale on Snapple drinks. The sale was for two 12-packs of Snapple for $11. Unfortunately, the store only had only one 12-pack of Diet Peach Snapple left. The girl at the customer service counter was very accommodating and gave me a rain check. However, I needed the product and wanted to buy the one 12-pack the store had for the sale price. I had also shopped to meet the required additional purchase dollar necessary to get the sale. The cashier called over someone, I assume an assistant manager, and she went and spoke to the manager. They refused to sell me the one 12-pack of Snapple for the sale price. Several times I explained that I would be happy to buy 2 of them, but they don't have two of them, they only have one. I ended up leaving everything and leaving the store very angry.

I am a weekly Waldbaum's shopper and I am very disappointed in what I consider to be a foolish business decision. I normally shop at the Deer Park store, but because I had something else to do on Route 110, I went to the closest store. I don't know if I will ever shop at Waldbaum's again. I did not get the person's name that I was speaking to, but she went and spoke to the manager and kept spitting back at me his stupid answer.

They were bad pork chops (smelled like bleach). I brought them back to the store, received my money back. The meat manager never came to speak with me. A week later, I bought Activia yogurt. When I got home, I noticed the date was 7-27 and iI bought it on 7-28. I brought it back and got money back. The store manager took a little more time and gave me a $20.00 gift card to make me "happy". I just opened a cup of Locatelli Romano cheese and it was moldy. I am not going back again. This is ridiculous.Ii want my $5.00 back for the cheese!

This is what's going on. This store is so lousy that it's not funny. I asked a person if they have an item I wanted and they said they ran out that's BS this store never restocks on anything. Also when I asked for a rain-check, one lady refuses to wrote me any and that what ** me off about that store. You know something, this store should be out of business in the first place because the service here is bad. Also on check out lines, the lines are so long they block aisles and people had a hard time passing through or going into the aisles they want and that happens because there are not so many registers open and people are getting furious because of the awful service of Glen Oaks Waldbaum's. I wish there was a Shop ritght around here because this Waldbaums is the worst ever.

They advertised Barilla pasta sauce, assorted varieties 3/$5 and told me when I got to the register that the garden vegetable wasn't included. I explained that the ad said assorted varieties and did not say excludes. The store manager there does not understand what customer service is all about and should be fired. Waldbaums continues to do things like this and unfortunately, their managers aren't smart enough to make good business decisions.

Yesterday (6/09/10), I went to buy the 101 oz. container of Capatriti olive oil as advertised in the Waldbaums flyer for $8.99. In the ad, it shows a photo of the oil and on the can it says "extra virgin olive oil" and under that in smaller letters "first cold pressed." I purchased the oil along with other items and the oil rang up $24.99. I told the cashier that it should be $8.99 and when she looked at the ad in the flyer, she called another person over. The other person said, "That's not the one." I said that I picked the exact same one that is in the photo but she said the ad states assorted varieties. I told her the ad should have said extra virgin was excluded. So I left without the oil. I think this is false advertising and not fair to customers who believe what the ads say. I just want to register a complaint and let others know that Waldbaums engages in a kind of bait and switch tactic.

Here's what the problem is--when something goes on sale and then the next thing you know is they don't have the item on the shelves. The next day, I went back for the item that's on sale and it is still not there. This Waldbaum's of Glen Oaks is so cheap they never restock the shelves of items that are on sale. Also, on check out lines, there are only few registers that are open so when the lines are beginning in the aisles, some people are saying if can they open another register but nobody does--and that's ridiculous. Most of all, this store has nothing when I go shopping there for items that are on sale. It's not there and this happens every time. When I asked some woman for a rain check, she would refuse to write me one and that's when I became ** that I never want to shop there again.

This supermarket is the worst ever since I returned bottles here, the machines get jammed and when I call for service nobody comes out and that makes me mad. Plus every time when something goes on sale and they don't have it on the shelves and when I asked some lady at customer service for a rain check, she refused and that makes me mad. Also, when I was checking out one time a lady yelled at me and my mother one time for double bagging and that's how I broke a jar of jelly for them not double bagging.

Another cashier yelled at me cause I didn't know the limit of the produce and I had every right to report her to the manager. This supermarket service is the worst they are so cheap and they never restock the shelves and refuse to give rain checks. Cashiers yelling, no assistants coming out for bottle machine and those old bottle machine gets jammed every time and no one comes to help. This supermarket is the worst I liked Douglaston better but now it's not there anymore but I really hate this waldbaums of Glen Oaks.

I bought 3 sheet sets from the store, 1 twinset, one full set, one queen set. They were all $9.99 .I knew they were not going to be the greatest, but I have a cat & dog that dig on my beds, so I am constant replacing, so I did not care so much. Anyway, I put mine on, this past week, and it was so thin. There is no thread count, and I was like, okay, now I know why it's $9.99. It was nice, like silky though and I have a terrible virus, so it felt good. I also started on a new medication this week and I am getting itchy. My doctor would not move me up to the full dose because of it (getting little blisters). I was going nuts, and I took a cotton ball and facial toner and ran it down my arm. The cotton ball is bright blue.

Forgetting about the sheets, I think I am sicker than I thought. Then, I look at my cat, the paws of my white cat and the stomach of my white cat. She is blue. We have blue dye all over our body. I do not have the receipts for the other sets. They are not used, but getting ink into my pores, causing an allergic reaction. Thankfully, it was a mild reaction. But whoever, whatever decided to sell these sheets as closeouts, should be fined. I am out $30. because I can not, will not use these. I have been extremely uncomfortable, going through Benadryl, etc. My cat is okay at this point. But I am watching her since she licked a lot of this off her paws. I want to know if this dye is poisonous

I've been shopping at Waldbaums on Jericho Tpke in Garden City Park for a long time, spending between $600-$800 a month and always packing my own groceries for them. Not one of the employees over the years have ever been pleasant to me, but today "Kim", a middle-aged cashier, called me a ** today, I was leaving her register. She said it loud enough for me, my daughter and all of the other customers to hear. It was totally unprovoked and I was mortified as well as appalled to say the least!

When I turned around to confront her, she was still too busy talking crap about me to realize that I had heard it. By the time I got her attention, she arrogantly denied it, with a smirk on her face. I immediately requested to speak to a manager, and I eventually spoke to Franz. He explained to me that "they are union workers" & "that there wasn't too much that he could do". He was sympathetic to me, (especially when I asked him how he would feel if his wife was called a ***, by an employee in a store, in front of his daughter). His response indicated that he would be livid. That being said, local 338 is the union that this low-class hillbilly works for, and I'm confident that there will be no accountability on their end.

I have emailed Waldbaums corporate office, their parent company Atlantic & Pacific Tea company, and posted this experience on the internet. My experience can be found on Google by searching for Waldbaums *****, and I've submitted very negative reviews about my experience on Yelp, Merchant Circle, Yahoo local and now this forum.

What has this world come to when in a historic recession, with some of the highest unemployment rates, that a "customer service rep/cashier (who has a job), verbally abuses a customer? If it was any other non-union job, she'd be on the unemployment line, exactly where she belongs!

Kim, you are a low-class skunk, and you have no business working with the public. You are a used-up, nasty looking, poor excuse for a middle-aged woman and I hope that your bosses do something to encourage to act like a lady, who's grateful to even have a job. Waldbaums, you lave lowered the bar as far as your employee standards are concerned, and it's time to be accountable for your poor choices.

I double-checked and totaled each bill on a spreadsheet before calling customer service. I was told that sales are prices change on Friday, so the order I put in on Thursday reflected the new prices for what I thought were sale items. (Entered on Thursday, but processed on Friday, get it?) I asked where this information was on their website. It's buried in the FAQ section! Typical Waldbaum's Gotcha. I'm out $11.64 plus my faith in W'baum's honesty.

this place place is totally mismanaged from start to finish. sale items are never available. long lines form and only two registers are opened and complaints produce no results. the store is not clean and theren is never anyone available to complain to to correct the situation. this situation should be looked into because this nis a constant problem and people look elseware to shop. If the situation does not improve I will be joining the unsatisfied and shop elseware.

I entered the Big Red Giveaways and won a Mustang convertible. When I went to Maribell to get the mailing in packet she told me to give her the card with the winning tickets. Maribell then removed the D21 from the lot and placed a dummy card there. I never noticed until I received a reply from the verification office that D21 was missing. When I went there yesterday, she told Virginia that she was kidding and thought I would have returned for the ticket. She should not have stolen the ticket in the first place because we are not friends just different races. The manager Jack M. told me after I complained to him that he believed her denial of theft of my winning card and would protect her because she had no right to touch the card and could lose her job among other things. I told him to check his surveillance cameras and he refused. This is very disturbing and I must tell you that I have also contacted customer service who is trying to reach the district manager. So far nothing yet. It's so ironic that everytime I went in there to make puchases they would usually insinuate theft and security check over the P A system and what do you know. They are the thieves. 7/29/09

I stopped at Mattituck on the way home, BUT their refrigerated meat case broke down (far from the first time for this), and I could not get the items I wanted in the circular.

In the last two weeks, I have purchased two items that were spoiled - sour cream and uncooked hamburgers. The expiration date was fine, but the products were still rancid. In addition, I have noticed that the yogurts and sour cream they stock are often in crushed containers covered with sticky residue and film. I am pregnant and I do not want to accidentally ingest spoiled food.

I am a 27-year old department store manager currently disabled with a head and spine injury due to an accident. I've been given a hard time and even denied to buy beer at this store before even with valid ID. I never took it personally because I know they they hire mentally disabled people who can't really make decisions. Those few inconveniences were excusable. I am very polite and don't lose my cool but a supervisor named Zach really got to me the last time.

I had to buy a week's worth of groceries plus some things for a BBQ including a 12 pack of Beck's beer. My younger sister was there to drive me and help me shop since I'm disabled. After she helped me on the self checkout, I put my final item (beer) on the counter and showed my ID to the clerk. A young supervisor rushed over and told me it's suddenly the store policy that my sister also needs to show her ID for me to purchase beer. Then he hastily grabbed the 12 pack and power walked it to the back of the store in a very impolite way.

I'm sure he was lying or exaggerating about that policy because in that case, a parent would not be allowed to buy any age restricted items if their children are with them. Obviously, they can single people out at their own discretion. I didn't feel like a welcome customer and I don't consider myself their customer anymore since I will never shop in that Waldbaums again. I should have left of all my groceries on the counter to hold up the line and make them put the rest back but I didn't do that.

Waldbaums had a 4 day sale of ham and cheese for only $2.99 per pound. It was a great deal! My friend and I both showed the deli rep the ad, and asked for l pound. The deli rep said it would come off at the register. When I got to the register, it rang up over $6.00 a pound. It did not come up $2.99. First, the deli manager said she rang the code wrong. Then, he said I should have asked for the ham on sale. I shared that I showed the circular to the girl behind the counter. This also happened to another customer I knew. Not only are they not ensuring that the customers are getting the right sale, but they are rude! I returned the ham and cheese, due to their rudeness.

Store would not accept bottles to be returned at the courtesy counter after the bottle room was closed. The bottle room is suppose to close at 8pm and they are always closed early. I repeatedly have this problem at this store. I have never heard so many excuses as to why they cannot take them back. Its not like i have bags of bottles I usually have less than 10. I never have a problem at any other store just this one. Isn't it illegal not to accept bottles back for a recycling refund?

i always shop at this supermarket and i buy at least $50.00 of soda from them and get charged the 5 cents deposit so I would like to know why is it when me and my son go to cash in my cans which we had $40.00 worth why they only want to give us $12 a day back Why do I have to save so many cans I might as well don't recycle cause this a waste of time and storing cans there should be something done

My son was pretty upset after all his hard work

I feel that I was discriminated against because I use Food Stamps. I was spoken sarcastically to in reference to my complaint and when I called to find out the outcome of my complaint I was referred to the foodstamp woman!!

I shopped in Deer Park Walbaums on 3/18/09, carefully planning my choices so as to be with in the foodstamp guidlines and not incurring any extra expenses for unqualified items. When I checked out in Isle #10 {cashier Jaclyn} I paid for my order with my food stamp card. After I paid, the cashier said I owed an additional amount of $15.35. I was tired and needed to take my heart meds. I just wanted to get out of the store so was not thinking correctly . So I gave her a $20.00 bill, she asked me for a penny which I gave her, and she gave me four singles and change back.

After I finally got home and checked my sales slip which I routinely do, I discovered there was not only nothing that I should have been charged cash for, but there was no notation on the receipt that the cashier charged me the $15.36. I was really upset to find this error so I immediately called the store and asked to speak to the manager. A boy who did not give his name said he was the manager and I would have to come in with the sales slip to have it checked. So I drove all the way back(I live about 20 miles from the store) I showed the customer service girl and the head cashier my slip and explained the situation. They found two errors in totalling which the cashier had made and said she must have done something else wrong but I needed to call the next day and speak to the bookkeeper. So I had driven there for nothing and had to wait yet another day.

The next morning I called and spoke to a bookkeeper. She was cold and condecending and pretty much said it was my word against theirs since it ws not noted on the receipt but she would have a conference with the head cashier and call me back. Four more days went by without word, so I called that following Monday. The bookkeeper who identified herself as Mindy was rude and abrupt. She called me the foodstamp woman and said she spoke to the head cashier and checked the receipts of 3/18. She said the drawer was only over by 45 cents so there was nothing she could do.

She again reminded me there was nothing on the sales slip that would back up "my story" so the case was closed!! I cannot prove that I was cheated out of the $15.35 by that cashier so I am without reimbursement or even an apology. I am used to my Walbaum's in Baldwin and the lovely, caring people who work there and am insulted to be treated this way by a cold and uncaring staff in the Deer Park store. I would NEVER shop in that store again and neither would any one I know. I was discriminated against because I am unfortunate enough to need to use food stamps and someone in that store should be reprimanded for treating a disabled senior in that manor and cheating them out of $15.00.

I went into the store to buy something for lunch. The place is very dark and looked kinda dirty but since there "fresh obsessed" I decided to shop there. I went to the deli dept and bought a sandwich and a pound of red skin potato salad. Upon returning home i went to go serve the potato salad and found a piece of red plastic netting and paper in my potato salad. I have never been so disgusted in my entire life. I called to complain and of course the store manager is on a call. So they transfer me to the deli dept. And they seem like they have no idea where there doing back there. Telling me get it from outside venders.. FINE! if thats the case dont you see a big piece of plastic when your putting it into your try? and how come the lady at the counter didnt see it also? I will never shop at any waldbaums again.. and ill be sure to let everyone i know about what has happened.

I bought pedialyte freeze pops for my 19 month old son who has a stomach virus. I was showing his dad how they have an expiration date & when I read it, the date was Oct 10, 2008! That is almost four months ago. I went to the store to return it. I didnt get a thank you, a replacement or an apology. I got a refund. There were still more on the shelf. I had to goto another store to get it. I understand sometimes this happens, but what happened if I did give to my son?

Most people might not check the date, like I didnt in the begining so I just want them to be careful. Especially baby stuff

tlantic & Pacific Tea Company in New Jersey. I spoke to Michael and he appologized and said his company guarantees 100% satisfaction and listened to my story and said he was sorry for what had happened and he was going to send me a refund. Well he did but it ws only for the unopened packages and his butcher had opened one with his thumb I guess I paid for that one too.

I wrote them a letter demanding a ful refund. I an also concerned about the customer who came in and bought the spoiled chicken after I returned it. Very sad day in American life when a customer gets screamed at by a customer service person for returning spoiled chicken. Buyer beware

I want a full refund. AnD I am concerned about the safety of the stores meat. I will never step foot in that store again.

My complaint is our store is antique. No matter what you do it always looks dirty. We were supposed to have a makeover in 2008 but they changed their mind. Our store makes a lot of money(so i have been told) why do we have to be ashamed of our store,it seems no one cares that we look like a derelect store.If you need more information please contact me,i've lived in this town since 1962 also my son worked there in the good old days.

i purchased two bags of polly-o mozzerella cheese on christmas eve along with other products to make a lasagna for christmas dinner. on christmas day i put the first bag of cheese in and continued the layering. When i pored the second bag on top i noticed it was moldy and stinky. I figured i would just scrape it off the top, then i decided to check the expiration date on both bags and found that both bags of cheese had expired in july, hours of work and good food ruined! I was really upset with no main dish for christmas dinner.

My husband went to the store with the bags and reciept to get our money back for the food that was ruined. he was treated rudely by by the managers and one staff member when he told them what happened. They implied he was lying and we saved the bags since july. The man behind the customer service counter even had the nerve, when my husband told them his wife was upset and crying over the ruined dinner, to say does your wife get upset that you dont wear your wedding ring?

I am apalled by how my husband was treated, nevermind the extremely expired food, I will never shop at any waldbaums ever again. After a long fight he did get most of the money back!

I usually shop for me and my family at this walbaums , this morning I went shipping I noticed a Rib roast on sale for $4.97 per lbs. Without hesitation I brought the Roast to the butcher window. I asked the butcher to cut into steaks. He told me he doesnt do that???? The girl next to him supported him? Hes a butcher why is he there? I was in shock, I have never been told that before. I go the Path mark too, they always ask me if they can cut to my needs.

I went to the store Manager John, he gave me some BS he said they dont mix pork and beef on the same saw, than he said let me check it out while walking there another Rude person, a large dark man with a butcher jacket on, another butcher who dont practice their profession told the Manager we dont do that? he than said to me I should shop at another store.

I waited 5 more minutes for the manager to return, he never did, I went Customer service and the girl told me he was up stairs. The manager left me there! Not even a word. The fish is rotten from the head down, the manager was rude, the employees are rude, and they are all lazy! There was a time the store was empty, with economics down turn upon us do you think you have problem with store.!! P S I went to Pathmark and purchased a roast they where happy to cut to do their job as butchers and cut to the customer needs!

I read many customer complaints on here and I am disgusted. Disgusted at the fact that so many people are extremely inconsiderate. I work at Waldbaums on Long Island and many customers purposely do everything in their power to **** you off. Is it really that hard to find what you need? It disgusts me that the generation before me were raised horribly. Good job America.

Grocery department workers. Customers act like they never do anything wrong. Well, guess what? If you don't like shopping there then DONT. It won't affect my check come the end of the week. Jeeeezzzzzz

Why are there no paper bags in this store. Customes should have a choice of paper or plastic

when I ask for paper bags, I'm told there are none.

I have notice every tine I go to Waldbaums In Patchogue that there are alot of items marked NOT FOR RESALE for sale at full price. when I question the management I was told it was a promotion , is this corect

I also noticed that there are always more pads in the bottom of the packages. What is this to add weight to the package? I tend to bring meat to my parents, I will not be using this walbaums any more. I find them to be in violation of the store . How can 1 store change the prices. They have the circualtor in the store. Although they do not go by it.

I have been over charged each time I have been in there. I check my receipt when I get home. Exspeccially the meat dep. The iteams are always higher than the sale prices. You do not get sale prices, they add weight to the packages so You pay more. They are taking advantage of their customers.

I shop at the waldbaums on Main St. in Farmingdale NY all the time. I have a new baby boy and I love to walk to the store. I was walking this week and when I reached the store I noticed that the shopping carts were blocking the walkway. I needed to push the stroller into the street and parking lot to get into the store. I told someone at the front desk. There is plenty of room on the otherside of the entrance to have extra carts put there. They told me they would look into it, thankyou. I thought that something would be done.

I'm walking again to the store. On this day I see a woman comming from an assisted living community that is next to the store. The sidewalk that goes into the store is also connecting the assisted living community appartments. This woman had to also go into the street to get into the store. Not only go into the street but she couldn't even use the ramp to get into the street because the carts were in the way. I couldn't beleive what I was seeing, she could've fallen, not to mention get hit by a car. I was very concerned. I went inside and asked to talk to a manager. I told him what I saw and also reminded him that Waldbaums should be especially sensitve because of the community next door. These people use the carts to help them walk and they have to battle traffic to get into the store. Crazy. Now he told me that the carts would be moved, and they were by the time I left the store.

This was about 3 days ago. This morning,Aug. 11,2008, on my way over to go shopping with my child in the stroller the carts were not only back to where they were before they were also in the street. So not only did I have to go around into the street but also had to go into the middle of the street to go around more carts that were in the street. As I did this I saw that the cart in the street was covering a dip in the pavement. So not only is Waldbaums putting my life, my childs life, but the lives of everyone who needs to get into the store whether they are driving or walking. I hope that Waldbaums will make sure this problem is corrected, before anyone gets hurt and Waldbaums is sued for not ensuring a safe and proper sidewalk.

Hopefully the problem will be corrected before someone not only doesn't get hurt but before someone gets killed by the incompetance of the managing staff at Waldbaums, Main St, Farmingdale NY

I went into the Waldbaums in Stony Brook and dealt with a VERY UNFRIENDLY front end manager. I just purchased $500 dollars worth of groceries, like i do every two weeks but before I went home I had to stop and get my tiny 3 pound puppy from the groomer. On my way home I noticed that I was charged twice for an item I only bought one of.

I passed Waldbaums on my way home and thought Id stop in for the adjustment while it was fresh on my mind. I didnt want to leave my puppy in the car because it was very hot out for I put him in my handbag. He was fully covered, and his head was sticking out. I walk in the door and proceed to customer service, which is just feet away from the door. The cashier noticed my dog and yelled to the front end manager that i had a dog, and then the front end manager screamed from across the store that I am not allowed to have pets in the store.

I went up to the customer service desk and began to explain what happened with my receipt and again the front end manager screamed from across the store, NO DOGS ALLOWED IN THE STORE MISS. MISS, ARE YOU IGNORING ME? MISS NO DOGS ALLOWED IN THE STORE. YOU HAVE TO LEAVE NOW!. The woman did not even approach me. She stood by the podium yelling at me.

The customer service girl wouldnt help me because I had my dog. I then walked up to the front end manager and very nicely told her what happened and why i had my dog in the store, but she didnt even listen to what i had to say. She told me I had to leave right this second. So, I left. I was very very embarrassed and felt very insulted about the way I was treated. I then, went home. Dropped my dog off and went back to the store.

Not only did I get fix the problem with my receipt, but i returned EVERY single item, i've purchased at waldbaums for the past month. Waldbaums returned to me, 650 dollars, all because that woman was rude and disrespectful and couldn't just ask me nicely to leave the store with my dog, but I wouldnt have been in the store at all with my dog, If the cashier hadn't made a mistake. Bad customer service all the time at this location. Everyone is rude and not helpful at all. I'll be shopping at Stop and Shop from now on. Waldbaums lost another loyal customer for their unfriendly attitude.

(This is a copy of the email I sent to Waldbaums customer service address.) Since 1991, I have been a regular shopper at Waldbaums, Hicksville Road, No. Massapequa, NY 11758 store. I have never had any reason to return anything for other than possibly purchasing the wrong item. Generally I've never had a problem either.

Today, I went into the store with two Stromboli products, one that was moldy and the other, only because while consuming it, realized it was spoiled (which I truly hope we don't get sick from it). When I returned the products to the store, I told the girl behind the courtesy counter that there was no shelf life date to even know how old they were. She took the time to educate me and showed me that it was right above the price. She told me they were dated 5/11/08 (expiration).

Regardless, I told her I purchased them not even a week ago but I didn't have the receipt with me and repeated that I purchased them a week ago. She then took them to the Deli Dept Manager, Debbie Kelly (that is the name the Deli Mgr gave me - a stout blonde woman about 5'2") who then told her that they came in the store frozen and were just put in the case at the end of the month. I AGAIN said that couldn't be so because I bought them a week ago. She told me she needed a receipt.

I then went to the Store Mgr, Pete Denbek, explained the situation to him and he then had the nerve to tell me that I could not have possible purchased them at the same time because the dates were different, (one of which was slight torn off so I cannot understand how he could have come to that conclusion). Again, I repeated that I purchased them at the same time and I didn't have the receipt with me, he insisted that I could not have purchased them together. Astonished that he would even suggest that I lie over $10.98!

I then took back the items, went home, searched for the receipt (Ref # 08622B, 5/18/08, 15:16 0465 09 0070 054 - which reads across the bottom of the receipt) and returned back to the store, enraged, to say the least! Now it had to do with principle! How DARE he question my integrity! I have no need to lie for that trivial amount of money! To insist that I didn't purchase them at the same time when I KNOW when I bought them, is more upsetting than anything.

What on earth ever happened to customer service? Is it not enough that I purchased outdated and spoiled grocery, then to have to go home, return with a receipt to prove I am not lying? What a slap in my face! I did get the money back for the spoiled, outdated items, (I should be compensated for the aggravation and the insult, not to mention what I had to go through to prove I wasn't dishonest). The transaction number on that receipt that the courtesy girl (who was very professional, I might add) gave me was #0055, 5/26/08.

The best part? NOT EVEN AN APOLOGY, nothing but humiliation! That's the appreciation I get for being a loyal shopper at Waldbaums. Other than the embarrassment and aggravation and poor customer service, nobody got ill.

This is like the 3rd time going into a Waldbaums that prices on the shelf are not the same price at the register. The girl at the register had to ask me what the price was on the item. I think this is unacceptable practice and should be stopped. If I did not check the prices I was being charged, Waldbaums would have gotten away with it. I would like this store to be investigated for its practices.

Their sale circular advertises Perdue Boneless Chicken Breasts Value Pact for $1.99 lb.and does not mention any limit. The store usually does not stock this item and will give you a Rain Check with a limit of only 2. Customer service (1 800 492-5322) states that the limit on Rain Checks is 4. Is this type of advertising legal? They get you into the store and a. Not have the item on the shelf and b. Limit the amount on the rain check (not within corporate policy).

I am unable to obtain sale item or the future promise to obtain this item as advertised.

at checkout cashiers were very rude. I have rhumetoid arthritis. I asked the cashier to please put the bags closer to me so I could lift them to put in cart. she was rude , and sarcastic, causing me alot of pain. I had to go on the other side of conveyer belt, the side of cash register, bring my bags to the other sideto put them in my cart. I proceeded to try and pack my own things. I spend over 189 dollars a week on groceries. I am very sad with the cashiers they have hired there. I am 66. Do not need the treatment I have gotten there in the last several trips.I will try elsewhere. I can believe I am not the only complaint.

Waldbaums Supermarket sold cans of expired infant formula. The powdered cans were located on the shelf for sale to the public. I was a victim of this sale and when I came to exchange the product the customer service denied me the exchange. They proceeded to tell me that they cannot exchange without a receipt. I showed them the cans and also proof of my three-month-old daughter's spitting up the bad formula--an entire bottle thrown up.

I told them it should be illegal to sell expired items--especially infants' formula. They continued to go on talking amongst themselves about other things and totally ignored me. I felt hurt and disrespected. They were not couteous or willing to attempt any apologies. The formula sold was Nutramagen by Enfamil. I had brought two $24 cans to exchange.

On Wednesday January 10,2007, I went to this store in order to purchase a specific item (Birds Eye Steamfresh Vegetable)10 for $10, as advertised in the circular for the week of 01/05 through 01/11/07. At the checkout counter, I was being charged the full price for this item and I asked why. The clerk then told me that this was not the items that was on sale, even though there was a 10 for $10 sign in the case where the items were stored, and the items in my cart was exactly the item pictured.

I asked to speak with the manager, Rob, who gave some lame excuse of not being responsible for typographical errors. In this case is the store not responsible for typograpical pictures of products? This is very upsetting to me, because I go to this store based on the service and cleanliness.

As I usually do every day, on Wednesday, around noon on September 13, 2006, I stopped at my local Waldbaums to pick up some food for my baby, Yonatan (Jonathon) who is 6 months old. The last time I had shopped at Waldbaums a few days before, I received some register coupons for Gerber products as well as some direct mail Gerber Coupons. When I presented the items to the cashier, I also presented the Gerber coupons. At that time, the cashier told me that I could use only two coupons for my entire purchase on over $40 of mostly baby food. I asked her to show me that limitation on the coupon but didnt and instead she was rude and unpleasant.

Usually, such bad customer service doesnt bother me so much but because of the harshness of her words, I started to cry, which caused my baby to cry. The whole experience was distressful. After checking out, I asked to speak to the store manager, and did get the opportunity to talk with someone. I believe his name is Dennis. He apologized on her behalf but since she was still working we did not speak again. The appearance that Dennis was condoning the cashiers behavior bothers me.

I was very disappointed and don't think i will shop there anymore.

I was shopping in the store at 12:40pm, I spent $79.65(after coupons and card discounts). I came home, put my groceries away and noticed in the newspaper (Newsday) a coupon that I could have used for 3 cases of 24 bottles of Poland Spring for $10.00 if you spend $25.00. I also saw that the coupon was only good for 4 days. I knew I would not be back there within that time frame so I called the store and asked Karen if I could please bring back my receipt and the coupon from the paper and get the poland spring water. I told her I had just been there and spent almost $80.00. Her answer was NO.

I have been living in Baldwin for 30 years and have only shopped in this store. I work for a large company that is nation wide and handle many customer service issues, I don't feel I was asking for any written in stone rules to be broken. I was very disappointed with these company policies.

On Thursday, April 28,2006, I spent atleast an hour doing the grocery shopping I've done at Waldbaums for atleast sixteen years. Recently they required a license be shown to write a check. Without a problem I'd show my out of state license, as I'm back and forth from New England and the purchase would go through. This day; however, suddenly my license was not accepted, without warning and without even an appropriate, professional understanding by management, that this time my check would be okay.

I feel I was discriminated against, and even more troublesome is that I have health problems with blood sugar and had expected to be home within the hour to cook. Sixteen years of being a trusting

customer of Waldbaums, spending a minimum total of nearly $78,000!!!

I am further shocked that I emailed Waldbaums that evening, and still have not heard a word. This is truly shocking to me, I feel very much discriminated against, and apparently, they could care less.

After shopping at three Waldbaum's in the area, and not finding the item I needed, I decided to ask for a raincheck. I approached Hana, the customer service representative who was behind the counter to ask for a raincheck. While on the phone and with a nasty attitude, she said the service desk was closed. Mind you, the hours were not clearly posted by the counter. The hours were covered by other paperwork. I was appalled by her tone and attitude, but kindly asked where I can get a rain check since this was the customer service desk, and it was closed. Her response was I don't know. I am closed.

I then asked to speak with a Mgr., who was conveniently on lunch. After waiting 10 mins., another worker walks by, so again, I asked to speak with the mgr. This time, I was told he was in the bathroom. I waited more than 20 mins. for service at which time Hana remained on the phone. When Al, the Mgr., finally materialized to handle the situation, he apologized for her behavior and said he would speak with her regarding this incident. He then explained that she was already off the clock and was on personal business.

This is simply unacceptable! Abusing company assets for personal business and treating customers with an attitude because she was off the clock. This is one of the local supermarkets in the area, and if this is the training and attitude that is exuded by the staff at Waldbaums, I may need to go elsewhere for my shopping needs.

store is filthy the bin that holds the milk smells like feces

On 9-29-05 After picking out my groceries, I proceeded to the checkout where I encountered My Devon. My bill total was $11.01 I was asked by Devon if I had a penny, I had my purse on the coveyer belt in which I asked Devon to stop it so I could take the penny out of my change purse. His response was no I dont want to, to my disamay I said ok whatever. I retrieved the penny from my purse and laid it on the counter. His response was that was mad rude you throwing the penny down I said to Devon I did not throw it I laid it down. He gave me my change back by throwing across the counter. He then proceeded to call me stupid, your hair look stupid. I responded by saying he was stupid and ignorant.

Last night 7-21-05 I shopped at Waldbaums. One register open for multiple items, one register for 10 and under were open. OK I will deal with that. What absolutely drives me wild is I am waiting 3rd on line and more behind me for this one register. Girl was busy doing her job. A gentlemen calls for another register to open. He walks away and young lady opens and the first person on her line was the last person on my line. I guess this person felt she didn't have to wait the l5 minutes I had been waiting along with the others. That is just rude.

But the real problems lies with the Manager and his staff. I can only assume it should be fair that the next person on the long line should have been called over. This happens very often but unexceptable. I have shopped Waldbaums in both Nassau County and Suffolk County where I reside for 36 years. My loyalty has been with Waldbaums, but where is their loyalty to me??

On July 1st around 4:30pm I visited the Hicksville Waldbaums to cash my payroll check. I usually cash it at the Waldbaums in Deer Park and I never have a problem. That all changed yesterday. I went straight to the customer service counter and when I approached it the clerk didn't ask how she can help me She just looked at me as if i was bothering her.So I Stated I wanted to cash my check. She readily and very nasty stated they don't cash payroll checks.I thought to myself that's strange because the one in Deer Park does.

The clerk then called over what i assumed to be the manager and i said to the manager the store in Deer Park Cashes my payroll check I go to them every week She said well we don't.

Before writing this letter i checked store policy and it clearly states you will cash payroll checks if it's accompanied with a check cashing card Which i do own. I also called 6 differnt stores and they all said yes they do cash payroll check as long as you have a check cashing card. I'm going out on a limb here by saying they did not cash my check because i am black. I could be possibly wrong maybe that one store out of a whole food store chain is the exception and they don't cash payroll checks.

On June16 2005 @17:13,I purchased two packages of meat totally $5.14. I driven myself home and notice a smell. I get home and notice the same smell. When I opened the bags the meat was bad, really bad. I refused to store the meat in my refrigerated. I could take the meat back at the time because I needed to sleep for other job. The next day I returned to the store with the receipt and demanded my money back. The manager refused because I did not bring the meat back....O.K I went back of the store to the meat dept. went to the same set of meat only to find more bad meat.

I showed him the meat right in front of his face with the mold on it and smelling. Security was there at the scence along with other sale assoc. He still did not want to refund me my money.

Question.Who's more in the wrong the person who sales the bad meat with other meat still on the shelves with the proof or the person who purchased the meat and did not bring it back?

The lactaid milk I wanted to purchase had expired. The NY Daily News only had the main section. The other sections were nowhere to be seen. When the cashier asked if I found what I was looking for, I explained everything. He just said he,s sorry. Why bother asking that question.

On Sun. 9-26 I was at the store on Union Tpke. I went to get a pkg. of water - the pkgs. were piled high and on a slant and kept coming forward every time I went to get a pkg. When I finally got a pkg of 6 pack water, the others began to fall. I tried to prevent it, but hurt my finger. If a small child went down that aisle and brushed up against this mound of water, they would have been sincerely hurt. I told the manager, FRANK, who is a useless manager. He looked at me as if to say why are you bothering me. By the way, that's always his attitude. He is never helpful, always looks annoyed if you ask him something and is quite rude to customers. He wasn't even concerned about this incident.