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Christine of Farmingdale NY (08/12/08)
I shop at the waldbaums on Main St. in Farmingdale NY all the time. I have a new baby boy and I love to walk to the store. I was walking this week and when I reached the store I noticed that the shopping carts were blocking the walkway. I needed to push the stroller into the street and parking lot to get into the store. I told someone at the front desk. There is plenty of room on the otherside of the entrance to have extra carts put there. They told me they would look into it, thankyou. I thought that something would be done.
I'm walking again to the store. On this day I see a woman comming from an assisted living community that is next to the store. The sidewalk that goes into the store is also connecting the assisted living community appartments. This woman had to also go into the street to get into the store. Not only go into the street but she couldn't even use the ramp to get into the street because the carts were in the way. I couldn't beleive what I was seeing, she could've fallen, not to mention get hit by a car. I was very concerned. I went inside and asked to talk to a manager. I told him what I saw and also reminded him that Waldbaums should be especially sensitve because of the community next door. These people use the carts to help them walk and they have to battle traffic to get into the store. Crazy. Now he told me that the carts would be moved, and they were by the time I left the store.
This was about 3 days ago. This morning,Aug. 11,2008, on my way over to go shopping with my child in the stroller the carts were not only back to where they were before they were also in the street. So not only did I have to go around into the street but also had to go into the middle of the street to go around more carts that were in the street. As I did this I saw that the cart in the street was covering a dip in the pavement. So not only is Waldbaums putting my life, my childs life, but the lives of everyone who needs to get into the store whether they are driving or walking. I hope that Waldbaums will make sure this problem is corrected, before anyone gets hurt and Waldbaums is sued for not ensuring a safe and proper sidewalk.
Hopefully the problem will be corrected before someone not only doesn't get hurt but before someone gets killed by the incompetance of the managing staff at Waldbaums, Main St, Farmingdale NY
Nancy of Stony Brook NY (06/09/08)
I went into the Waldbaums in Stony Brook and dealt with a VERY UNFRIENDLY front end manager. I just purchased $500 dollars worth of groceries, like i do every two weeks but before I went home I had to stop and get my tiny 3 pound puppy from the groomer. On my way home I noticed that I was charged twice for an item I only bought one of.
I passed Waldbaums on my way home and thought Id stop in for the adjustment while it was fresh on my mind. I didnt want to leave my puppy in the car because it was very hot out for I put him in my handbag. He was fully covered, and his head was sticking out. I walk in the door and proceed to customer service, which is just feet away from the door. The cashier noticed my dog and yelled to the front end manager that i had a dog, and then the front end manager screamed from across the store that I am not allowed to have pets in the store.
I went up to the customer service desk and began to explain what happened with my receipt and again the front end manager screamed from across the store, NO DOGS ALLOWED IN THE STORE MISS. MISS, ARE YOU IGNORING ME? MISS NO DOGS ALLOWED IN THE STORE. YOU HAVE TO LEAVE NOW!. The woman did not even approach me. She stood by the podium yelling at me.
The customer service girl wouldnt help me because I had my dog. I then walked up to the front end manager and very nicely told her what happened and why i had my dog in the store, but she didnt even listen to what i had to say. She told me I had to leave right this second. So, I left. I was very very embarrassed and felt very insulted about the way I was treated. I then, went home. Dropped my dog off and went back to the store.
Not only did I get fix the problem with my receipt, but i returned EVERY single item, i've purchased at waldbaums for the past month. Waldbaums returned to me, 650 dollars, all because that woman was rude and disrespectful and couldn't just ask me nicely to leave the store with my dog, but I wouldnt have been in the store at all with my dog, If the cashier hadn't made a mistake. Bad customer service all the time at this location. Everyone is rude and not helpful at all. I'll be shopping at Stop and Shop from now on. Waldbaums lost another loyal customer for their unfriendly attitude.
Saverio of Brooklyn NY (03/17/08)
This is like the 3rd time going into a Waldbaums that prices on the shelf are not the same price at the register. The girl at the register had to ask me what the price was on the item. I think this is unacceptable practice and should be stopped. If I did not check the prices I was being charged, Waldbaums would have gotten away with it. I would like this store to be investigated for its practices.
Brian of Breezy Point NY (01/03/08)
Their sale circular advertises Perdue Boneless Chicken Breasts Value Pact for $1.99 lb.and does not mention any limit. The store usually does not stock this item and will give you a Rain Check with a limit of only 2. Customer service (1 800 492-5322) states that the limit on Rain Checks is 4. Is this type of advertising legal? They get you into the store and a. Not have the item on the shelf and b. Limit the amount on the rain check (not within corporate policy).
I am unable to obtain sale item or the future promise to obtain this item as advertised.
Harriet of Flushing NY (11/29/07)
at checkout cashiers were very rude. I have rhumetoid arthritis. I asked the cashier to please put the bags closer to me so I could lift them to put in cart. she was rude , and sarcastic, causing me alot of pain. I had to go on the other side of conveyer belt, the side of cash register, bring my bags to the other sideto put them in my cart. I proceeded to try and pack my own things. I spend over 189 dollars a week on groceries. I am very sad with the cashiers they have hired there. I am 66. Do not need the treatment I have gotten there in the last several trips.I will try elsewhere. I can believe I am not the only complaint.
Faith of Huntington Station NY (11/11/07)
Waldbaums Supermarket sold cans of expired infant formula. The powdered cans were located on the shelf for sale to the public. I was a victim of this sale and when I came to exchange the product the customer service denied me the exchange. They proceeded to tell me that they cannot exchange without a receipt. I showed them the cans and also proof of my three-month-old daughter's spitting up the bad formula--an entire bottle thrown up.
I told them it should be illegal to sell expired items--especially infants' formula. They continued to go on talking amongst themselves about other things and totally ignored me. I felt hurt and disrespected. They were not couteous or willing to attempt any apologies. The formula sold was Nutramagen by Enfamil. I had brought two $24 cans to exchange.
Mary of Freeport NY (01/12/07)
On Wednesday January 10,2007, I went to this store in order to purchase a specific item (Birds Eye Steamfresh Vegetable)10 for $10, as advertised in the circular for the week of 01/05 through 01/11/07. At the checkout counter, I was being charged the full price for this item and I asked why. The clerk then told me that this was not the items that was on sale, even though there was a 10 for $10 sign in the case where the items were stored, and the items in my cart was exactly the item pictured. I asked to speak with the manager, Rob, who gave some lame excuse of not being responsible for typographical errors. In this case is the store not responsible for typograpical pictures of products? This is very upsetting to me, because I go to this store based on the service and cleanliness.
Einav of Flushing NY (09/18/06)
As I usually do every day, on Wednesday, around noon on September 13, 2006, I stopped at my local Waldbaums to pick up some food for my baby, Yonatan (Jonathon) who is 6 months old. The last time I had shopped at Waldbaums a few days before, I received some register coupons for Gerber products as well as some direct mail Gerber Coupons. When I presented the items to the cashier, I also presented the Gerber coupons. At that time, the cashier told me that I could use only two coupons for my entire purchase on over $40 of mostly baby food. I asked her to show me that limitation on the coupon but didnt and instead she was rude and unpleasant.
Usually, such bad customer service doesnt bother me so much but because of the harshness of her words, I started to cry, which caused my baby to cry. The whole experience was distressful. After checking out, I asked to speak to the store manager, and did get the opportunity to talk with someone. I believe his name is Dennis. He apologized on her behalf but since she was still working we did not speak again. The appearance that Dennis was condoning the cashiers behavior bothers me.
Josephine Augugliaro of Hampton Bays NY (07/11/06)
On Monday,July 10th. I purchased a few pounds of bing cherries in Nassau County, NY for the sale price of $1.49 per pd. On Tuesday I went to another Waldbaums nearer my home and they wanted to charge me @2.99 per pd. Thet=y do not honor the sales advertisement. I thought Waldbaums wss the same company.
I was very disappointed and don't think i will shop there anymore.
Pat of Baldwin NY (06/14/06)
I was shopping in the store at 12:40pm, I spent $79.65(after coupons and card discounts). I came home, put my groceries away and noticed in the newspaper (Newsday) a coupon that I could have used for 3 cases of 24 bottles of Poland Spring for $10.00 if you spend $25.00. I also saw that the coupon was only good for 4 days. I knew I would not be back there within that time frame so I called the store and asked Karen if I could please bring back my receipt and the coupon from the paper and get the poland spring water. I told her I had just been there and spent almost $80.00. Her answer was NO. I have been living in Baldwin for 30 years and have only shopped in this store. I work for a large company that is nation wide and handle many customer service issues, I don't feel I was asking for any written in stone rules to be broken. I was very disappointed with these company policies.
Dianne of Eastport NY (04/30/06)
On Thursday, April 28,2006, I spent atleast an hour doing the grocery shopping I've done at Waldbaums for atleast sixteen years. Recently they required a license be shown to write a check. Without a problem I'd show my out of state license, as I'm back and forth from New England and the purchase would go through. This day; however, suddenly my license was not accepted, without warning and without even an appropriate, professional understanding by management, that this time my check would be okay. I feel I was discriminated against, and even more troublesome is that I have health problems with blood sugar and had expected to be home within the hour to cook. Sixteen years of being a trusting
customer of Waldbaums, spending a minimum total of nearly $78,000!!!
I am further shocked that I emailed Waldbaums that evening, and still have not heard a word. This is truly shocking to me, I feel very much discriminated against, and apparently, they could care less.
Virginia of Flushing NY (12/16/05)
After shopping at three Waldbaum's in the area, and not finding the item I needed, I decided to ask for a raincheck. I approached Hana, the customer service representative who was behind the counter to ask for a raincheck. While on the phone and with a nasty attitude, she said the service desk was closed. Mind you, the hours were not clearly posted by the counter. The hours were covered by other paperwork. I was appalled by her tone and attitude, but kindly asked where I can get a rain check since this was the customer service desk, and it was closed. Her response was I don't know. I am closed. I then asked to speak with a Mgr., who was conveniently on lunch. After waiting 10 mins., another worker walks by, so again, I asked to speak with the mgr. This time, I was told he was in the bathroom. I waited more than 20 mins. for service at which time Hana remained on the phone. When Al, the Mgr., finally materialized to handle the situation, he apologized for her behavior and said he would speak with her regarding this incident. He then explained that she was already off the clock and was on personal business. This is simply unacceptable! Abusing company assets for personal business and treating customers with an attitude because she was off the clock. This is one of the local supermarkets in the area, and if this is the training and attitude that is exuded by the staff at Waldbaums, I may need to go elsewhere for my shopping needs.
Camille Anspach of N.y. NY (11/18/05)
store is filthy the bin that holds the milk smells like feces
Marilyn of East Elm NY (09/29/05)
On 9-29-05 After picking out my groceries, I proceeded to the checkout where I encountered My Devon. My bill total was $11.01 I was asked by Devon if I had a penny, I had my purse on the coveyer belt in which I asked Devon to stop it so I could take the penny out of my change purse. His response was no I dont want to, to my disamay I said ok whatever. I retrieved the penny from my purse and laid it on the counter. His response was that was mad rude you throwing the penny down I said to Devon I did not throw it I laid it down. He gave me my change back by throwing across the counter. He then proceeded to call me stupid, your hair look stupid. I responded by saying he was stupid and ignorant.
Cheryl of No. Babylon NY (07/22/05)
Last night 7-21-05 I shopped at Waldbaums. One register open for multiple items, one register for 10 and under were open. OK I will deal with that. What absolutely drives me wild is I am waiting 3rd on line and more behind me for this one register. Girl was busy doing her job. A gentlemen calls for another register to open. He walks away and young lady opens and the first person on her line was the last person on my line. I guess this person felt she didn't have to wait the l5 minutes I had been waiting along with the others. That is just rude. But the real problems lies with the Manager and his staff. I can only assume it should be fair that the next person on the long line should have been called over. This happens very often but unexceptable. I have shopped Waldbaums in both Nassau County and Suffolk County where I reside for 36 years. My loyalty has been with Waldbaums, but where is their loyalty to me??
Felicia of Wyandanch NY (07/02/05)
On July 1st around 4:30pm I visited the Hicksville Waldbaums to cash my payroll check. I usually cash it at the Waldbaums in Deer Park and I never have a problem. That all changed yesterday. I went straight to the customer service counter and when I approached it the clerk didn't ask how she can help me She just looked at me as if i was bothering her.So I Stated I wanted to cash my check. She readily and very nasty stated they don't cash payroll checks.I thought to myself that's strange because the one in Deer Park does. The clerk then called over what i assumed to be the manager and i said to the manager the store in Deer Park Cashes my payroll check I go to them every week She said well we don't. Before writing this letter i checked store policy and it clearly states you will cash payroll checks if it's accompanied with a check cashing card Which i do own. I also called 6 differnt stores and they all said yes they do cash payroll check as long as you have a check cashing card. I'm going out on a limb here by saying they did not cash my check because i am black. I could be possibly wrong maybe that one store out of a whole food store chain is the exception and they don't cash payroll checks.
Tanya of Brooklyn NY (06/24/05)
On June16 2005 @17:13,I purchased two packages of meat totally $5.14. I driven myself home and notice a smell. I get home and notice the same smell. When I opened the bags the meat was bad, really bad. I refused to store the meat in my refrigerated. I could take the meat back at the time because I needed to sleep for other job. The next day I returned to the store with the receipt and demanded my money back. The manager refused because I did not bring the meat back....O.K I went back of the store to the meat dept. went to the same set of meat only to find more bad meat. I showed him the meat right in front of his face with the mold on it and smelling. Security was there at the scence along with other sale assoc. He still did not want to refund me my money. Question.Who's more in the wrong the person who sales the bad meat with other meat still on the shelves with the proof or the person who purchased the meat and did not bring it back?
Daniel Dimatteo of Miller Plce NY (02/06/05)
The lactaid milk I wanted to purchase had expired. The NY Daily News only had the main section. The other sections were nowhere to be seen. When the cashier asked if I found what I was looking for, I explained everything. He just said he,s sorry. Why bother asking that question.
Jo of Glen Oaks NY (09/27/04)
On Sun. 9-26 I was at the store on Union Tpke. I went to get a pkg. of water - the pkgs. were piled high and on a slant and kept coming forward every time I went to get a pkg. When I finally got a pkg of 6 pack water, the others began to fall. I tried to prevent it, but hurt my finger. If a small child went down that aisle and brushed up against this mound of water, they would have been sincerely hurt. I told the manager, FRANK, who is a useless manager. He looked at me as if to say why are you bothering me. By the way, that's always his attitude. He is never helpful, always looks annoyed if you ask him something and is quite rude to customers. He wasn't even concerned about this incident.
Joanne of Brooklyn NY (6/21/00):
On June 8, 2000, my husband and myself went into the store and I slipped on a broken jar of mayonaise and cut my leg in 3 places. This is the 3rd time I have slipped in this particular store. My husband had passed by that aisle about a half hour before and noticed it, but was in another aisle when I fell.
I had to go to the emergency room, Kings Highway-Beth Isreal. I was also not able to work 2 days after because of the discomfort from the shot and some pain in my hand & wrist.
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