Vons

Caveat emptor. My husband and I went shopping at Vons this past weekend, and saw they had their turkey meat on sale, buy one/get one free. I asked the stockman if he had any more in the back, since there was none in the case. I also asked why they filled in the space with the Jennie-O brand. His response was, he was told by his manager to do that. They knew that folks would see "buy one/get one" sign and pick up two of the Jennie-O brand, that was $6 per package, thinking they were getting 2 for the price of $5.

Nice profit of $7 by taking advantage of their shoppers! I let the checker know how terrible their practice is, and that I will no longer shop at their store. She said she'd sell me the meat at the sale price. I didn't take the offer. I told her there are many unsuspecting customers, and asked if they were going to give them the same break, even if they don't speak?

My daughter went in and asked Corey, the manager, if they were hiring. He said, yes, and to please go home, fill out an application and come back tomorrow and ask Patty to pull the application. They needed a few people to pull stock for email and phone order preparation. She was so excited, a great first job.

She went in the next day and did what Corey told her to do. Patty was extremely rude and basically said she was lying about the entire thing and blew her off. This was my daughter's first experience at 16 years old of dealing with so called adult professionals!

I will never ever shop at Vons again and encourage my friends to go to Smiths or Albertsons. Wow! Way to treat people Patty! I hope you or your daughter never needs a job, karma. By the way, I've been a loyal customer for over 12 years.

This is a small town. Patty is not doing Vons any favors by working there and being the "asst. manager". I would re-think her employment there.

I purchased a $50 Amazon gift card and was given a receipt. On the receipt, only the last 4 digits of the card are provided. The rest are xxxxx only. Amazon will not put a hold on the card or provide credit for the purchaser without the complete 16 or 17 digit number. For some unknown reason, the recipient never received the card. I contacted the store manager twice and the bookkeeper three times requesting the full number. I was advised by Vons that as a matter of 'policy', they will not provide the complete number. So basically, the receipt is useless.

I logged in to vons.com. In the Search Box, I typed "whole frozen turkey" and about 10 results came up. I chose 28 turkey at $13.00 each, scheduled delivery time, and entered my credit card details.

On the day of delivery, I received a phone call that they cannot honor the sale price of $13 because somewhere on the website it says one per customer. It is not my fault that their software doesn't work properly. If I add more than one turkey to shopping card and there is a limit of one, the rest of the turkeys needed to be recalculated at full price. I called corporate office and all they can say was sorry for inconvenience and they can't deliver at that price. I bought it for my employees because they can't afford to buy their own turkeys and it's a holiday. I told my employees about the delivery time, they are all coming to pick up their turkeys and I got nothing.

On 10-04-11, I went to Vons # 2442 to purchase 4 12 packs of soft drinks. There was a sale of buy 2 get 2 free. The soft drink isle had the same signage for both the Pepsi and Coca-Cola products with the added "mix and match". I purchased 1 12 pack each of Mountain Dew, Coke Zero, Coke Zero Vanilla, and Cherry Dr. Pepper.

Upon check out, I was charged for 3 of the 4 12 packs. Now, I expected that I will pay for the CRV and sales tax for all 4 12 packs, but not for 3 of the 4 when they label everything buy 2 get 2 free. When I inquired, the response was, "Well, that's how it rings up."

The employees don't care or can't adjust anything, so I imagine that just leads me to believe that Vons does this as an attraction and then pockets the proceeds. With dishonest business practice, I'm done with Vons. Costco, Smart and Final, and Walmart, here I come.

This is my first complaint to any store ever. When I pay T bone steak prices for hamburger at $6.99 a lb. and bite into a piece of bone as big as a fork prong over a quarter inch long, you're going to hear about it! I have never paid so high of a price for hamburger, let alone had bone in any of it from any other stores. You need to fix your over priced bone problem!

There were no checkers. They were on break or just starting their break. That was the response when one of the baggers returned from going up to the break room. I was standing outside of the line for ten minutes with an 80-year-old lady who could hardly stand up after getting a few things from your store. During that ten minutes, one of the checkers asked over the intercom three different times for help with two more checkers immediately. There were eleven people in one line, nine people in another, and eight people in the express. There were not that many people in the store. What is the problem? There were still no checkers.

You people should be ashamed of yourselves, of the prices Vons charges. And you stand there while your frozen foods melt. I am a 60% disabled Vietnam veteran. I was medically retired from the Dept. of Defense and I am now totally disabled. My back, legs, and hands are a mess. Fifteen minutes of shopping is about all I can stand. Now I have to stand in a line that is too long because some ** checker that is too busy feeding their face while the elderly, the disabled, and the rest of them standing in line, wondering where the hired help is. Vons is paying the help too much when the people or the customers who put Vons on top have to deal with the checkers you have in your employ. It's a sin.

On top of that, when I was walking out the door because I could hardly stand anymore, I was questioned, "Is that your cart?" I said, "Yes, and I am leaving it there until you get someone to help me." Check out my Vons card for purchases. Yes, my purchases from Vons have recently gone down as I now go to stores with checkers and baggers, sometimes as far as Bakersfield when applicable. This type of customer service is going on all the time it seems, except on holidays when the store is so jammed. You drive around for half the day looking for parking places. Who has to go to your store that bad? Shame on Vons and your so-called union employees. Put them on the disabled list with real disabilities and see what they say. Get rid of them. Hire people who need a job and grateful to have one. Maybe you can lower some of the prices Vons brags about and then watch the people come.

I was sold undercooked/raw fried chicken. I had food poisoning.

I walked into my local Vons Store on 6/30/11 at about 4:15 pm. I proceeded to purchase a Fountain Drink and Chicken Tenders and paid for my two items a total of $4.96 with a cashier named Monica.

Since I was waiting for my sister who was purchasing some items at the neighboring Rite Aid, I stayed in the market, looking at other items. I began noticing the store manager and another employee following me and asking if I needed help. After being followed around by both manager and employee for over 10 minutes, I proceeded out of the store. The manager and another employee told me to stop and that I needed to come with them. He retrieved the soda cup I had paid for from the trash. He proceeded to demand that I pay the soda and the other item I had purchased. As I was retrieving the receipt from my pocket, the store manager got on his walkie talkie and said, "I need some security here." I provided him the receipt. The other employee took it, looked at it and both store manager and employee turned around and walked back into the store.

After my sister was done in the drug store, we even proceeded back into the store to purchase ice cream. The store manager and employee looked at me then looked away.

My car was damaged by carts in the Vons parking lot on 02/16/11 at around 3:45 p.m. I completed an accident form with Ignacio *^ and he took pictures. The car is damaged and I need my $500.00 to be covered by Vons as well as the rental and the time.

I am a working mom with 2 young kids with a very busy life schedule. On Friday October 22, I was thinking what to feed my kids for dinner; being tired I decided to go to the Vons close by my work and get something from the deli and not having to deal with cooking. So, I went there and at deli's warm food section, I noticed Friday five dollar special on all natural roasted chicken. I thought that would be healthy choice for my family. I paid for the chicken at the deli and walked out.

After picking up my kids from school, I was ready to warm up the food and have dinner. As I was opening the package I noticed an unusual smell. I looked more carefully and on the bottom part of the packaging there was a sell by date October 08, 2010. I just could not believe that Vons would sell 2 weeks expired food. I searched the store online, found the phone number and called them. After being on hold for about 15 minute, I finally talked to a supervisor and explained the situation. She said she has to talk to the deli department about it.

After she walked to the deli and came back her response to me was that: this is impossible, all our deli food has been labeled October 22. I told her we are not talking about space science, the label that I am looking at says October 08. She said she has to see the label in person and she would also need a receipt. At this point I was losing my patience. I told her, do you think I have time to drive all a way there just for you to believe what I am explaining. All I need is an explanation about the situation. I was very shocked when she responded that she is sorry and the only possible way to explain how the deli can serve 2 weeks expired food is to see the labeled packaging and the receipt. I told her that if you really want me to drive there, then I should be compensated for my time and commute. Again very irresponsibly she responded that is fine I need to see it. I responded that if that is the only way, I will drive there and hang up the phone.

After I got there and she looked at everything, she said I don't know how that happened. All I can offer is a refund. Now I was really upset I told her what if I had given the food to my kids and they would get sick. She treat me that since I am talking loudly she can ask the security guard to through me out of the store! I told her I don't need my money back, but I will report them to the health department. Then she said why don't you give me your information and I will have my manager to call you. Sure enough the manger did not even care to call me.

Von's is constantly leaving items out of our order. On our first order with them for New Year's dinner, they delivered to us a rotten leg of lamb. It was completely sealed, so when I opened, everybody had to leave the house because it spread so fast. Today, we had a delivery of about 8 items. We are both disabled and cannot drive and really needed cat litter, so also got a couple additional items. The driver told us everything came except the Chinese yard long beans, but I unpacked and discovered the two packages of pepper jack cheese (on sale, two pound packages $3 off) and the Hebrew National Hot Dogs (expensive! ) were not in the bags.

The sale is over tomorrow and I don't want to spend another $50 plus shipping for the delivery. After my son spoke to them on the phone, they said they would deliver them tomorrow, except what lesson did they learn then? Deliver it today! I don't want it for free or as an apology. Just deliver it in the order. Geez. Come on, guys. A monopoly on grocery delivery does not entitle customers to be treated like second class citizens. People like us who are disabled cannot just hop in a car and run to the store, plus there is no Von's or Pavilion's in our area for miles.

Von's is constantly leaving items out of our order. On our first order with them for New Year's dinner, they delivered to us a rotten leg of lamb. It was completely sealed, so when I opened, everybody had to leave the house because it spread so fast. Today we had a delivery of about 8 items. We are both disabled and cannot drive and really needed cat litter, so also got a couple additional items. The driver told us everything came except the Chinese yard long beans, but unpacked and discovered the two packages of pepper jack cheese (on sale, two pound packages $3 off) and the Hebrew National Hot Dogs (expensive! ) were not in the bags.

The sale is over tomorrow and I don't want to spend another $50 plus shipping for the delivery. After my son spoke to them on the phone they said they would deliver them tomorrow, except what lesson did they learn then? Deliver it today! I don't want it for free or as an apology. Just deliver it in the order. Geez. Come on, guys. A monopoly on grocery delivery does not entitle customers to be treated like second class citizens. People like us who are disabled cannot just hop in a car and run to the store, plus there is no Von's or Pavilions in our area for miles.

I purchased Gogurt yogurt on Aug. 1st, 2010. A few days late,r I got food poisoning while pregnant, due to the fact that it had expired on July 10th, 2010. That's almost a whole month expired! Gross!

I went to Vons, me and friend from church (old lady senior citizen). We both wanted to get salsa on sale, but they where out. So we both stand in line to get rain check. The cashier told us, I could only gave out one rain check per family. I told her, so we are two different families. We have different names and different card numbers. She called the manager Jerry ** and still refused to give us rain check. I explained to her again that we are two different families. She called the supervisor and still no rain check. The line for rain check was getting longer and people in line were looking at us. Even demand to see the supervisor or manager, I was told that they are busy and can not come. I guess when you go to Vons, you're not suppose to talk to anyone when getting rain check or you will consider to be a family member. I will not shop there again. I felt discriminated against and people around me were looking at us, like we're doing something wrong. The supervisor even looked at us and nodded her head like she accomplished something. The old lady that came with us felt bad afterwards and she have a heart condition that she got rain check and we did not. It was a very upsetting day for us.

My friend and I were visiting this particular store on Saturday afternoon, (3/27/2010). It was approximately 2 pm and we had stopped in to buy some food from the service deli for a picnic we were having at the beach. I have always been a Vons shopper since 1988 and I specifically went out of my way to patronize a Vons location even if I am out of town as was this case.

I sent my partner into the store to get the deli items while I waited in the car outside. He was gone no longer than 5 minutes and a security guard, a bald black gentleman wearing a blazer and carrying a clipboard approached my car. He rudely said, "you need to move on". I asked why and he said I couldn't wait there for some crazy reason. We are not suspicious people. We are middle aged, (44 yrs old) and professionals. I was taken back by this and replied that I was going to wait. Where was I going to go? I was a customer, shopping in that store, using the parking lot to that store! He then replied, "Well, you don't have to be a (cuss word) about it". Now I was very upset. Just as he made that comment, my partner came out with the groceries. I shut the car off and we both went back into the store to let the manager know that the security guard in the lot outside had been rude.

Upon re-entering the store, I asked Luis, a supervisor on the front end, that I needed to speak with the store manager. He pointed off in a direction and said, "He went down that aisle". No greeting, nothing, as if I was a bother. I said, "Well, do I need to go after him?" and he said "yes". Luis was obviously too busy counting a drawer or something because he wasn't interested in inquiring about my circumstances and had no customers in line. A few minutes later Mr. ** (I believe that was his name) came up to the front and confronted me. I began to explain my problem and the first words out of his mouth were,"Well, what did you say to him?" as if I provoked him to call me a (cuss word). I immediately knew that this was going to go nowhere and no resolution was going to be found to this issue, at least at store level.

Keep in mind this was happening in the front of the store, in front of other customers/employees. He sent Luis over to open a drawer because we decided that we didn't want to buy our food from such a rotten store. We wanted our money back. Mr. ** then shouted across the front end, "You have a very rude friend. Make sure you get his Vons Card number" was then shouted to Luis to remind him to make sure that the refund we were getting deducted the Vons club savings. We were humiliated and embarrassed.

There was never an apology or anything that even remotely expressed the unfortunate circumstances that just occurred over the past 15 minutes. Never in my 30 years of shopping at Safeway/Vons have I had such terrible service. But it goes on. After we left the store and returned to the car, the security guard was standing behind our vehicle. I couldn't believe this. Out of the entire parking lot, he had to be standing 2 feet behind our car as if to taunt us. Much to my amazement, he had yet another comment. "You and your ugly boyfriend need to get on your way". This set me off. I said some things to that man that I don't typically say in public; however, I wasn't going to take anymore of this treatment for no reason. We then left the store and decided to just cancel our plans and go home.

I was a loyal shopper for many years. I was around when your company first rolled out their Superior Service program and I knew that I wanted to shop at a store that took service seriously. Shoppers have many choices when they go to buy groceries. You can thank Mr. ** for making my decision an easy one. It won't be at another Vons/Pavillions store, I can tell you that. What happened to the days when customers were listened to and unfortunate shopping experiences were dealt with a little bit of patience and service? This store has obviously forgotten the basics.

I guess what really concerns me the most and what is really disappointing to me, is that I myself was in Management at Safeway/Vons from 1987-2002. Surprised? Yes I have high expectations from the company I dedicated 15 years of my life to. What a disappointment.

We shopped at Vons in Temecula (store #1962) a couple weeks ago. One of the items I purchased was a 64oz bottle of "Organics" Organic Blueberry juice. After drinking the juice for over a one week period, my husband happened to look at the expiration date on the cap, and saw "best by 07/27/08", over 21 months ago! Disgusted that my husband and 2 year old might have been poisoned, I set up an appointment to speak directly, face-to-face, to the store manager, Cheryl, at 12:30.

During my quick 5 minutes with Cheryl, politely voicing my concerns with not only this drink, but the quality of other products I've purchased in the store, Cheryl seemed less than concerned. I voiced how harmful it could be to my husband and 2 year old daughter, who had both drunk the juice. I informed her if any illnesses came as a result of drinking the expired juice, I would hold the store responsible. Cheryl had no response to this comment. I continued voicing my concerns, hoping for a heartfelt apology. She gave an excuse, "we're not perfect, but we try to be, and that the store was remodeled last year, and it's possible the drink was overlooked".

I additionally explained I was willing to overlook the lettuce that was rotting, the tomatoes that go bad the next day, and the rotten avocados, but that a bottle of juice expired almost 2 years was unacceptable. She than stated she didn't know what I was talking about, because the store had the best produce manager in the cooperation. I told her I was questioning my return as a customer, to which she had no reply. Her only solution to my complaint was, "will this $20 gift certificate make it better?" She offered it in a way that seemed she wanted me to go away, rather than apologetic, and assuring me the problem would be taken care of. I left the drink with Cheryl, and left the store.

Five hours later I returned to the store to pick up items for dinner and to buy another Organics blueberry juice. Horrified, I found the exact same bottle I just returned back on the shelf, the cap seal broken, some of the drink missing, and the "best by 07/27/08" circled on the cap with a blue pen. I then looked over at the Organics Organic Lemonade, and noticed 2 of the bottles were expired late 2009. I immediately returned home to bring back a digital camera to record the incident. I returned to the store, and took photos of not only the open bottle, but also others just like it on the shelf showing expiration dates as late as August 2009.

I placed the opened blueberry juice and a couple other expired ones into a cart and wheeled it to the front. I placed them on the customer service desk and asked to speak with Cheryl, specifically. After a few minutes of waiting, she came down the stairs from an office above. When she saw me, she paused and had a look on her face as if to say, now what? I remained polite and pointed out that not only the same bottle I had returned earlier was back on the shelf, but that it was sitting directly next to other expired drinks since mid-2009. She stated, "oh, I set it aside, and someone must have put it back". She then gave me a snippy "thanks, sorry", and walked away.

I'm not one to complain, and this is the first time I've ever done something like this, but if the manager would have been a bit apologetic, or shown any type of concern or embarrassment, or even cared, a loyal customer wasn't happy with the service, I probably would have just dropped the issue. Instead, I feel disgusted, and have no desire to ever shop at a Vons store again. Upon returning home, I located a phone number to the Business Ethics Hotline, and spoke with a female who seemed equally disgusted. She assured me she would personally call the store, and then submit my complaint, which would travel up the corporate chain to the top. As of the time of this complaint, we have not noticed any physical damage.

After the Slim Fast recall I called this store about returning the one six pack of Chocolate Royale that I had purchased there. The person on the phone said he would check on it. A few minutes later he returned to the phone and said they didn't recall that particular flavor. This of course was a total lie because I drove down to the store a few minutes later and all of the shelves were bare. I figure I have spent somewhere around $12,000 at this store over the past 4.5 years. This is how they treat their customers over a lousy $6?

I have lived here in Clairmont (San Diego) for almost 8 years now. In this amount of time I have been shopping at Vons Groceries and I have repeatidly been buying food that is un-eatable. First I bought bad Deli items and I would have to take them back to get re-imbursed for bad Deli items. I stopped buying the Deli items. I then bought bad meat from the Butcher section of the Grocery store, this has happened almost every time I have bought meat from the Butcher section, now I don't even want to buy food from the Meat Dept. because I have been getting bad meat from the Butcher section. I either get mad and throw away the item's that are bad. I now am mad enough to physically go back to Vons and bring meat back. I went to entertain tonight and have a barbecue here at my home and the Steak I bought was dated 2 days from now, but when I opened it, it was rancid. I am now having to bring the steak back. In the meantime this has caused me to not bbq or entertain tonight because the steak I bought from the Meat Dept. was rancid. I can't even store it in my refridgerator because it stinks so bad.

They always want me to bring back the un eatable items to get a refund. I am disabled, and it is a problem of me getting physically out of my home having to store the rancid meat somewher then to bring it back with a damned receipt. This has been a regular on going situation. I will no longer buy from Vons/Safeway groceries from their meat or deli section. This is a great big bummer tonight because I was embarrassed by not having anything to barbecue with. My friends and I are having to either go get fast food or order Pizza delivery in order to eat. I don't even want to give Vons/Safeway Groceries anymore. I had to bring this to your attention because there is something horribly wrong with the Managers or Associates that I have had to deal with in order to rectify the situation. I can't always take the items back! I have a $10.00 steak that I cannot even eat or store till I get back to this grocery store!

I am embarrassed tonight and am really mad about this. I think there is something wrong somewhere with Vons/Safeway meats/deli section! I now have to eat ice cream or just have a glass of milk to eat tonight, my friends have money to get their food, but I have already spent my money on this meat and they want me to store it until I can get back to this grocery store in order to get my money back. I am really upset. This creates a problem for me and my guests. I had to let Consumers know what may be wrong with Vons/Safeway meats and deli. I now will no longer buy meat or deli items because 9 times out of 10, the items are bad!

Beginning sometime in the last couple of months, Vons/Safeway toll-free number is no longer accepting phone calls from callers unless they disable Caller ID Blocking.

Vons/Safeway already gets my phone number when I call via Automatic Number Identification, even if I have Caller ID Blocking enabled.

Now Vons/Safeway are also requiring me to disclose my identity via Caller ID which contains more information than just my phone number.

This is particularly offensive because I was calling them with regard to a privacy issue (club card privacy issues).

Von's never got in touch with me and the person at the Board of Health called me over a week later to say that they just went out that day and checked their kitchen and found nothing wrong. I told them that the soup is poured from big plastic bags and is not prepared in their kitchen. They told me that they didn't have enough inspectors to check the actual soup or follow up on where the soup was prepared.

About three months later we, being too naive, figured that the problem was solved and purchased the soup again. We immediately found two worms without really looking thru the whole container to see if there were more. I took the soup back to the Sylmar Vons where I purchased it, showed the manager the worms (they were white with little horns - I guess more like a caterpillar). He wrote up an accident form and I had him sign it. I didn't hear back from him for several weeks so I asked him what the outcome was when I was in the store. He said that he checked the soup and there were no worms and acted like I probably put the worms in the soup myself!

Yesterday, I purchased two bananas. When I tasted one of them, it tasted funny, like ashes and I got my money, $0.60 returned to me from a different VONS STORES on my way back to the shelter.

I shopped at the friendly VONs in Hacienda Heights, Calif on Father's Day (June 18th) and purchased $125.00 worth of groceries including three Father's day Cards and Pudding. I got home and realized that my cards were not given to me. I called almost immediately and a lady by the name of Audrey answered the phone. (I didnt catch her name at the time, but I knew it started with an A). She told me to return with my receipt and they would handle the situation. I wasn't able to return on that day for obvious reasons and decided I would return on either Monday or Tuesday. My male family members would unfortunately have to do without their cards.

I was home Monday night and decided to eat a pudding. I opened it and started to eat it (actually had some in my mouth) and realized that they had expired on May 12th...one month before. I thought that was the perfect time to return to Vons. It was after 9 PM, I was tired and didn't want to go, but I wanted to get it over with.

I walked up to the Customer Service Desk, and an employee approached me and asked how she could be of service. I told her the situation and she walked over to the night manager...MALLORY (she was working as a cashier at the time, directly in front of the Customer Service Desk) and told her the situation. Mallory said that there was nothing that could be done because no one told her about any cards and there was no one by a name starting with a letter A working as a manager (I couldn't remember the employee's name who answered, but I knew it started with an A). Mallory was instantly EXTREMEMLY RUDE, DEFENSIVE, MEAN, DEMEANING, BELITTLING, and CONDESCENDING...TO SAY THE LEAST. Her facial expressions were of equal nature. She was raising her voice almost yelling the whole time she was talking at me. She also knew that I had to return the puddings and told me in a RUDE manner..."Regardless, you have to stand in line". Not a please, a thank you, a sorry or eye contact when telling me that. I was on the verge of just leaving at the time.

I decided I did not want to stand in her line and walked over to another cashier, Joy. She and her assistant were friendly and helped me as much as they could. Joy went over to Mallory and again was told that they weren't going to do anything about it. I walked over to Mallory again and she was raising her voice at me in front of ALL the customers and employees telling me that they weren't going to do anything about it. Again, she was emphasizing in an awful tone of voice that no one told her about any cards, no one by the first name starting with the letter A is a manager and that she was working that night as a manager. I kept repeating myself telling her that I didnt ask to speak with a managerthat it was an employee who just happened to answer the phone, and that I was at the store at 12:30 PM, not at night. She refused to listen to what I was saying. It was like talking to a wall that yelled.

I walked out of the store embarrassed and furious. I shared the situation with my husband and he became furious too and called immediately to ask for the Districts manager's name and the store's main manager. What made me the saddest was that it was my husband's first Father's day, and he wasn't able to receive a cardand Mallory had just added insult to injury.

I went to bed that night promising that I would never enter that store again. Why would I want to return to a store where an employee raises her voice at me, doesn't listen to a word I say, embarrasses me in front of everyone, treats me awful and basically calls me a liar indirectly. There were other employees who witnessed the situation and they all witnessed that I was calm, and didn't yell back. I just ended up walking away because the problem was obviously not going to be resolved.

I called the next day to talk with the store manager, but I was informed that the store manager, Mike was in meetings. I was also informed that I was not the first person to complain about Mallory.

Even though it was one AWFUL experience with one RUDE employee, I will never shop there again.

might be other products that are already expired that are in the shelf and to protect other consumers, you need to look at every product they sell. Please look into this matter.

My car was broken into on 7-18-05 & my purse was stolen along with $80 cash, checkbook, wallet with ID & ATM card. After I called the Police, I called the Bank (Bank of America) to report it; at that time, they were helpful & put a stop on my account. On 7-20-05, an unknown person went to Vons & spent $79.97 & wrote a check for that amount (forged my signature) I guess no one checks ids anymore & the check # was one of the checks missing so there was a stop payment on it but in August, Vons put the check through electronically after receiving a copy of the police report. Not treated as a victim but as a suspect & it's so frustrating. So now I'm trying to get $79.97 back from Vons/Bank of America. No one from Vons or Bank of America seems to care that it's a fraud & forgery or be able to tell me what to do. Everyone's clueless.

My complaint is a longstanding one and I have been a long-suffering consumer and victim of the omnipresent "late" misdating of milk cartons. Although I have listed Vons and Trader Joes as being two companies that stamp dates on milk containers which far exceed the life span of the product, this practice is a common one with other stores.

Over the years I have had to throw away cartons of milk which have turned sour despite a date on the container which has advised me that the milk should be good to drink for at least a month past the listed date.

The two types of milk I purchase regularly are Lactaid and Silk Soy.

I made a purchase with my ATM card on 9/10/01 was charged $97.98 but should have only been charged $77.50. When I call the store, they gave me your phone # to call with my complaint.