Stop & Shop

I live in RI but I shop at the Stop & Shop on Marianno Bishop Blvd in Fall River, Ma. Let me add this ladies room to the list of unbelievably nasty filthy restrooms that seem to be the norm for Stop & Shop stores. No hooks on which to hang a purse, doors that don't lock properly, toilet tissue holders held to the wall with masking tape, two sinks and only one works, waste basket way too small for the amount of trash being deposited in it. Floor is always filthy. I am amazed that the board of health has not closed it (they should). Someone really needs to do something before there is an outbreak of disease.

I was appalled by a recent encounter with one of your employees, someone who I hope is not representative of your company as a whole. When you hear what transpired, I am sure you will agree that action must be taken. On an otherwise remarkable Sunday morning, I had the displeasure of being verbally assaulted by an employee of the Stop and Shop in Jackson NJ on County Line Road. I call to question the qualifications for hiring within that Stop And Stop Supermarket facility. I have filed several complaints and will follow up with police report for harassment against one of your employees Gracie ***, receiver at such facility. I was food shopping with my two young sons who are 7 and 10.

While near the dairy section, I heard the employee yell something to my son in a very nasty and unprofessional demeanor, which caused him to start crying. I questioned her as to why she approached my child and did not come to me, his mother, if there was an issue. My son had on heelys and rolled about two feet within her view and so she took it upon herself to severely reprimand him. When I questioned her behavior, she became irate and proceeded to say, "You should be a better mother and watch your kid." She then proceeded to come towards me in a threatening motion violating my space and attempted to push me.

At that point, she stated, "You better walk away you ***!" This she followed with other profanities and threats. This was overheard and seen by other Stop and Shop customers, whose information I have obtained for my reports. She admitted saying these things in front of the manager on-duty Rich *** and the security officer on duty and several other store employees. To make matters worse, I have a cast on my right arm in a sling which was plainly visible because I did not have a jacket on. My children were scared and crying and I proceeded to the store manager Rich *** CSM and informed him of the incident and he assured me that she would be dealt with accordingly.

I did not feel confident that this employee would stay away from me as I was still shopping and she was still floating around the store. I proceeded to call my husband to help me with the children as they were extremely upset and emotional. Upon his arrival, employee Gracie *** became even more irate knowing I was following up with a report and began an argument with my husband Anthony *** in front of the entire store. My husband and I are both retired NYC police sergeants and have been loyal customers of Stop and Shop for over 10 years that we have lived in Jackson. Other store employees came over to me, hugged me and said, "I can't believe this happened to you." They see me and my family in that store constantly. I have never, ever experienced anything like this in my life in front of children no less. Never have I been so demeaned and verbally assaulted as I was on Sunday, January 15, 2012.

To threaten an innocent customer, to inflict emotional distress on two young children by using scare tactics, threats and profanity against their mother, to demean a parent in front of her own children are all foul actions that should not be tolerated. I understand that the policy regarding children using heelys in the store even for a second is a safety issue and I am in complete compliance with that rule. I would have willingly and calmly explained to my son that he could not use the heelys in the store even though he only did for a second. He is a very well mannered and timid 10-year old boy! I do not believe that her assault and humiliation on me and my family were the proper tools to accomplish her task.

I am not confident that this matter will be handled appropriately at the store level. I ask that those responsible for the monitoring of employees re-evaluate this particular employees' poor behavior, prior to retaining such a repulsive representative. I cannot let this pass by. I along with my family and friends have been loyal customers of your supermarket for over 10 years now and I respectfully request that this complaint be taken seriously if you would like to continue service with us. I hope this complaint reaches your office and necessary actions will be done as soon as possible. I look forward to hearing from you soon. Thank you.

For months now, Stop and Shops' glass recycle machine has been stealing all my bottles. I put a bottle in, and after 5 tries (on average), the machine takes the bottle. It states "cannot read barcode, please try again" and crushes the bottle without giving it back/without giving me 5 cents for it. This happens often for the plastic machines too, but they only steal 1 or 2 of my bottles.

The ladies' room is a mess, half the time there is no soap and the hand dryer has not worked in over a year. I have seen employees not bother to wash their hands, as well as customers.

I have reported this so many times and it's like nobody cares. I would like someone from the corporate office to take care of this. Otherwise, I guess I will have to go to Price Chopper. Can you confirm receipt of this complaint? Thank you.

The Stop and Shop brand frozen pizzas have no flavor at all. They are terrible. What a waste of my food stamp money. Thanks for nothing.

On numerous occasions at both ffld ct stores, my children and I have used the scanner guns and when we get up to the register all of a sudden they shut the self scanners down and said that they need to re-scan all our items. They obviously suspect us of shoplifting and I have talked with the managers at both stores and complained, yet it continues to happen. I have had this happen six times and never a discrepancy.

I am always embarrassed and never got an apology. I want to talk with someone at the stop regarding this issue.

bought the stop and shop store brand water chestnuts and are covered in brown moldy spots,best before date is feb 21 2012, other code on top line is s66 8241 4500/01053m

On Thursday evening of July 21th, I went to your Stop & Shop store in East Providence because I was in the vicinity to shop. I picked up everything I needed, and went to the check out to pay for my items. After leaving the register, I was walking to the exit door when I started slipping. I tried to hold on to the carriage to keep me from falling, but the floor was too slippery to keep me from falling. Also, the lady behind me had to lean on me, to break her fall, as well. I fell on my knee and right side, which was bruised and quite sore.

The only person who came to help me was a lady walking behind me; she had seen me fall, and she went to get the manager. Remember, I was in front of the store after the check out, and no cashier or worker came to assist. I was told that someone had dropped a soda earlier on the floor, and a substance was put down to absorb the liquid. However, it did not, and the floor went unattended. Of course, after I had fallen, the area was then cleaned properly. I was disappointed, and I wanted to bring this incident to your attention because the floor went unattended, until I had fallen and your employees did not act immediately to assist. Customer's safety should come first.

Geraldine **

I have been a loyal customer at the Super Stop & Shop, 1710 Avenue Y, Brooklyn, NY 11235 for many years. I have never had a problem at the self check-out lanes with any of the store employees assisting people in those lanes. However, today, June 17, 2011 at approximately 9:45 am while I was trying to make my purchases at the self check-out lane, after scanning all of the purchases I was trying to use some of the manufacturer's coupons and had trouble with the scanning machine. After a couple of times when I needed assistance of the on-shift morning self check-out clerk, he became very agitated because it was very busy and most of the other customers had problems with machines as well.

Due to my having coupons to scan and not being able to do so without his assistance, he decided to accuse me of using too many coupons and having him too much work. He told me that he would not assist me any longer and that I would have to pay the whole amount and then take it up with customer service. He was extremely rude and was verbally offensive. He turned off the scanner and then the assistant manager of the store came and said that they will not be able to help us with "all those coupons". They loudly told me to unload all my purchases onto the belt and get out of their store. Unfortunately, I didn't get any of their names because there were no name tags visible on their uniforms. I am extremely shook up and very weary of going back into the store because I felt intimidated by the behavior and verbal outburst of the self check-out clerk and the assistant manager on shift. I know that most employees are very accommodating and customer friendly. This was the first time that I was almost ambushed at a super market where I go almost every day for many years.

I bought a bag of broccoli cuts, Stop & Shop brand. They are the steam package. When I opened the bag, they were 95% broccoli stems! I can't believe I spent money on this product and could not eat any of it and had to throw it away! I lost my confidence in Stop & Shop products. I'm very disappointed!

Disgusting bathroom. Please change it. All the other Stop N Shops I've visited are clean except this nasty one. And it smells. Let's not even speak about the baby changerit's not fit for a dog. The smelly old bathroom makes me want to puke.

I was at the Deli counter. I ordered 1/2 pound of Boar's Head Deli Turkey. The price on the product was $7.99 per lb. They cut and bagged my order, but when they handed the bag to me, I noticed that the price was $5.00. I questioned the young man who took my order and pointed out to him that the price should be about $4.00 because the price shown was $7.99 per lb., and I ordered 1/2 lb. His response was, "that was last week's price."

I was disgusted after having stood in the line waiting for my number. I refused the package, he took it and literally tossed it on to the counter and I left.

I went to Stop and Shop Sunday morning and brought my canvas grocery bag. I bought alot of produce as well as ice cream, cheese. I spent over $45. I was using the self service lane and because there was someone waiting to use the lane, I put everything in the canvas bag after I paid for it and then took a few plastic bags, so i could bag my produce at home. A black woman with long braids bore down on me and literally grabbed the bags out of my hand and said I didn't need the bags. I'm a middle aged woman with a quiet demeanor. I did not raise my voice, I said I did need the bags. She then said "You're a !@%, and you're not taking MY bags". and she called security. From the way she was speaking, this behavior did not seem uncharacteristic for her. I'm shocked more than anything that Stop and Shop would allow employees to talk like that to customers, to curse and humiliate them. I usually shrug at discourtesy, but there is something very wrong here. I'm not going to let this drop.

I live in Quincy, Ma just south of Boston. I just want to know why grocery prices are so high here. 20 miles south of here and they are one third cheaper.

I saw new orange-colored special offer label, for customers with frequent shopper card, on cereal which said "buy 4 / save $4" and assumed that this discount would apply even if i bought 1 item. This assumption was based on previous purchases with green-colored special offer price labeling of the form "4 / $4" (for example) which resulted in the discount being applied even when I bought only 1 item.

I asked the manager about this discrepancy as there were green and orange labels in the same aisle, and her response was that the "buy n / save $m" labels did not apply if you bought less than n items, but the "n / $m" labels did. I think her justification had something to do with the word "buy" but honestly, I don't see that distinction.

The upshot of all of this is the intentional ambiguity of multi-item "n for $x" style labeling (does it or does it not apply to single items) is serving to "trap" consumers. It is impossible to tell from these labels what the price of a single item really is.

I am writing you to tell you about my experience with your store last week. It has been about a week now since my experience of poor customer service and limited store policies still lay heavy on my heart. With $1,500 deposited in my check account with your partner whom you must have a contract with Citizens Bank, I spent two hours filling my basket with glee all the while thinking I could finally not have to worry about where our next meal would come from. I got to the register and I asked for a pack of cigarettes which were handed to me so I placed them in my purse. My total bill was $250. I wrote out my check and handed it to the cashier. She happily accepted it. For some reason, she needed a key to complete my transaction. By this time, I had three people processing my order. When the head cashier came over, all of a sudden I was informed that Stop and Shop could not accept my temporary check.

As my heart sank, I stated, "But I just deposited $1,500 with Citizen right here yesterday." The head cashier informed me that it didn't matter. So I ask you to think at this time. Does this make sense to you that I show a picture ID and have a check from your partners whom I assume your company makes money from? By this time, I got very upset and embarrassed while holding up the line with everyone watching me. Frustrated, I took my check and started out of the store. Then I realize an employee yelling at me and running after me because in my frustration I forgot about the pack of cigarettes in my purse. I have a rather large purse and started digging through it looking for them while trying to escape my embarrassment.

The cashier proceeded to tell me that she would follow me into the parking lot. I said fine and continued walking and searching at the same time. Next thing, I know I turn around to see assistant store manager, Paul N, and two other people pursuing me in the parking lot. I was so upset when I saw this. I stated that the store just lost $250 because your store would not accept my check. I also said that I would let other people know about my experience. Paul N stated, "That's okay. We don't want thieves shopping here anyway!" Just imagine how I felt that someone would treat a customer like that. I was like a stabbed in my heart especially to me being in customer service and giving so much back to my community. I felt that the situation was handled very poorly. I threw the cigarettes to them and proceeded home. They were returned as planned originally with the cashier that was supposed to walk out with me and was turned into a circus. When I got home as I sat down on the couch crying, my son came up to me and said, "Momma, I'm hungry."

Here it is almost a week later and I entered your store to retrieve Mr. N's name from the pictures posted on the wall up front. I figured I would do my one stop shopping while I was there. I got my coffee and picked up my lunch. Much to my dismay, my experience was very uncomfortable again. Mr N. was lurking in every aisle. I was in pretending to be busy. I felt so uncomfortable that it reinforced my experience. Please understand as you can see I was trying to escape my embarrassment and frustration as your cigarettes were returned and I am still being marked as a criminal. So, you surely can see why I will never shop in your store again, and I welcome you to visit my forum online. I guess word of mouth can be your best advertising or is it your worst enemy? By the way, I went to another store and they took my temporary check.

There is no need for any legal action. I just think someone should check out this store before anyone gets sick. God only knows how many products should not be sold in this store. They may be selling other products that are old. So far my friend did not get sick from these chestnuts.

I placed an online order for a Canon SD780-IS (red) for $128 with free shipping. The description page listed availability as "usually ships in 1 to 2 business days". The next day I received an e-mail saying they needed to confirm with me via telephone. When I called, they said they were surprised that I had not ordered the rechargeable battery and recharger as they did not come with the camera. The camera comes from Canon with these items as evidenced by the fact that everywhere else I looked, they were included.

ShopNStopDigital.com did not list these items as being included, but rather stated simply that a "battery" was included (along with a few other accessories). The salesman stated that I could purchase the rechargeable battery for $59.99 right then or call later and it would cost $99. The recharger would be $69.99. Moreover, once I declined both items, he informed me that it was backordered and would not ship for 7-8 weeks. The advertised price for the whole package at major retailers was $199 at the time. Clearly they are advertising low prices to draw consumers in, then attempting to get more money out of them than honest competitors. Having read other complaints about them after the fact, I feel extremely grateful that they gave me the option of cancelling the order.

On August 26, 2009, I called StopandShopDigital.com (hereinafter "stopandshop") at 1-800-481-6102 to purchase a Canon T1i Digital Camera Package. The package was listed at $759.00 on their website and included: Canon EOS T1i Camera Body, Canon EF 28-135mm f/3.5-5.6 IS USM AF Lens, Canon EF 70-300mm f/4-5.6 IS USM AF Lens, 4GB SD Memory Card, Secure Digital Card Reader, Deluxe Medium Camera Bag, 50 inch Deluxe Tripod, Lens Cleaning Kit and LCD Screen Protectors. The salesman's name was David. David said the battery and battery charger were not included and must be purchased separately. The battery cost $90.00 and the charger $119.00. David said stopandshop was running some specials: 1) A "free upgrade" to a "high capacity battery" and "quick charger", 2) A "free upgrade" of the 4 GB Memory Card to an 8GB High Speed Memory Card, 3) Buy 1 Lithium Battery get 1 free. David then said the "import camera package" I wanted was unavailable but he could substitute an equal package with a much superior lens. He changed the lenses to a EF-S 18-55mm f/3.5-5.6 IS/AF and Sigma 70-300mm f/4.0-5.6 DG Macro SLD, then rattled off a list of items and got my Discover Account information. He gave me a confirmation number and told me the total would be $1,389.98. I told him I did not want to pay that much and he said "I think you will be happy with these lenses" and hung up.

I looked up the "substituted lenses" and they retail for $129.00 and $159.00 respectively. I realized I was being scammed, so I called stopandshop back to cancel the order less than 5 minutes after David hung up on me and was put on hold. When no one answered after more than 45 minutes, I hung up. I called back the next morning at 9:30AM when they opened to cancel the order and was told to call back at 11:00AM to talk to Customer Service. I called at 11:03AM and spoke with Allan in Customer Service who said my order had shipped, but that if I was unhappy with the lenses or anything else they would work with me and make it right. I was uneasy, so I did more internet research and found that the Better Business Bureau had 73 complaints against stopandshop and found many articles on the internet about Brooklyn, NY merchants involved in camera scams. Essentially, they advertise very low prices on cameras and lenses, but when you call to order the item they deceive you and convince you to buy different items or unnecessary accessories. If you refuse to upgrade or buy additional expensive items, the original item you wanted suddenly is "out of stock/backordered". They also tried to deceive me by saying that the camera I originally wanted to purchase was an "import model", that the menu, manual and buttons were not printed in English and that it was "backordered for 17 weeks".

I called Canon USA and spoke with a sales manager and technical support manager and they said all Canon cameras are printed in English, the manual is in English, the battery and charger are included in the box, and that the menus are user selectable in 22 languages. I received the package at 2:00PM on 09/02/2009 and inspected it. I was charged for the battery and charger Canon said are included with the Camera, & there was only 1 battery(even though the special said buy 1 get 1 free). I called stopandshop several times over the next few days and tried to negotiate with Allan to allow me to return the package and get the package I had originally wanted, or to allow me to exchange the lenses for the lenses of the package I originally wanted. I got nothing but the run around and Allan became combative and threatened to charge a huge restocking fee and shipping fee if I returned anything. The only "deal" he was willing to make would have required me to pay them several hundred more dollars (remember the package I wanted was listed at $759.00 and I had already paid $1,389.98 for the same package with vastly inferior lenses). He threatened to refuse the shipment if I returned the items, but would not give me an RMA number. I returned the package to them which cost me $18.23. They credited my Discover card for $1,169.99 and I have disputed the transaction. I expect stopandshop to reimburse me for the remaining $219.99 + $18.23 shipping.

When I spoke to Scott back in February of this year about buying a Nikon DSLR camera, I spoke to him about just having a bad experience with another online store trying to sell me a Japanese model Nikon, and asked him numerous times, before purchasing it, if the one they were selling was a US model Nikon. He assured me that it was. Now, I love my camera and had had no problems with it until recently, when I noticed a slight delay when I take pictures.

I got in touch with Nikon and was delighted to find out that one of the only 2 Nikon Service Centers in the US was in Melville, NY, about 20 minutes from my house. I walk into the service center with my camera in hand and explain the problem, she said that as long as I had bought it in the last year (which I had) it should still be under warranty, great (I had also purchased an extended 3 yr. warranty with Stopandshopdigital.com) As she starts to take my information and turns the camera over to write down the serial #, she informs me that the camera I had purchased was not a US product and could not be serviced by them.

I then e-mail Nikon customer support asking more questions about the origins of my camera and was told that "The camera serial number you listed was not imported by Nikon Inc (USA) and was not meant to be sold in North America. Your camera is considered a "Gray Market" camera." This is exactly what I didn't want and the reason for calling stop and shop digital instead of just ordering the camera online.

I was told I was getting a US model and when I called them earlier today to argue this, I was hung up on the first time, and the second time I called Andy told me "you got the US model, all the materials that came with the camera are in English." I repeated again that it wasn't a US product and again he said that I got the US model.

I think I was scammed and I don't think they should be able to get away with it just because he was very careful with his choice of words. Like I mentioned before, I did purchase an extended warranty, and hopefully that'll cover the repair on the camera, I just don't see why I should have to pack up my camera, and pay for shipping to and from some repair center, when I have one of the only 2 Nikon Service centers in the US so close to my house and it could have been serviced within a few days.

I paid more for a grey market camera than I should have. I saw plenty of other Nikon D80's for sale for hundreds less than what I payed for mine. I have to pay for shipping to and from the repair center the extended warranty is with (a non-authorized Nikon repair center). I won't be able to photograph my products to update my website while my camera is being repaired (2-4 weeks), which potentially means hundreds of dollars in lost business.

Next problem: Blueberries and raspberries were on sale, three for five dollars. I asked the young man stocking the vegetables and fruits if the cashier would pro-rate the cost if I only took 2. He said yes. I bought two of the raspberries and two of the blueberries. When i got home and looked at the receipt, I saw that I was charged 2.99 each making the two I bought of each cost 5.98. That same day, I bought Izze grapefruit soda that was in the sale aisle and listed as being on sale. Since this is something I like, I bought 2 small cartons. When I got home and looked at the receipt, I was charged the full price. I also bought some cut celery in a container of water which is good for snacking. You guessed it. It smelled to high heaven when I opened it. It was bad. I have not complained to them yet, nor have I been in the store again.
It is very hard for me to find another grocery store

because I am 72 years old and not in great shape. I have been trying to make do with Whole Food Market and some other specialty shops.

On Monday July 27. 2009 I was at stop and shop with my 8 year old grandson Efraim Morales. We were at the frozen isle where there appeared to be a leaking refrigerator. In front of that leaking refrigerator was a very large and thick box when my grandson step on that box he fell and hit himself very hard. My grandson was hysterical but refused to go the hospital. Which at this point I checked him and he appeared to be ok but had a little bruise on his leg. So, I went to speak to the manager Mr. Joe and told him what was the problem. He ask me If Efraim was ok. I told him it appears that he ok. However, he told me that he was going to write a report and that someone would contact me and here it is wednesday 29 and no one has yet to contact me. There lack of saftey or concern for others seems vage. I am dissapointed in their lack of concern on children welfare.

i went shopping on sunday morning at 11-11:30 and i went to ask someone at the meat department about a product and went to the window and suddenley they started arguing and cursing while the other two butchers were stading there watching them.. i was shoppig with my two kids and my son started saying the words that he heard... and it went on for 5 minutes and i walked out with no meat....

on 11/28/2008 i went to stop and shop brought a cake from the bakery and spoke to the bakery manager and explained to him thats not what i ordered.I had spent alot of money and it ruined my sons party he then look at me and said i"ll be right back and never came back i was really mad and walked out called the store manager left a message and never returned my call,I will never shop at stop and shop ever again and i hope that no one elese does!!

I bought a BONELESS package of Stop & Shop Brand of chicken cutlets and one of the cutlets still had a 2 inch skinny, jagged bone embedded in the cutlet. It was cooked and I nearly choked on it.

I nearly choked to death because I was unaware of the 2 inch skinny, jagged long bone embedded in the cutlet. I made spaghetti and sauce along with the chicken and I was going to serve the rest of the dish to friends and family for a dinner party. It took me a long time to make the dish and with all the ingredients it costed me nearly $30 plus the chinese food bill for my guests who I did not serve the dish to.

I work for a new york city firehouse and had to work on Thanksgiving. Stop n' Shop advertised pre cooked meals feeding 8 to 10 people. We figured this would work for us being that we are generally busy with not a lot of time to cook. We even orderd extra food because we have good appetites. The amount of food we received wouldn't have fed 8 to 10 children , with half of it being inedible. The suop said right on the container , three servings per container. How can that feed 8 to 10. Feeling hungry and ripped off for the holiday. The FDNY

I have complained to this store about the price of their gallon bottles of milk ($4.37). I am under the impression from the news that they are not allowed to charge the exact highest set price for milk. I also called the corporate offices, but nothing has been done about it. The Food Emporium in our area is charging $2.83, CVS is $3.99, and the local Mobile On the Run station is also $3.99.

Price gouging on milk is illegal, and for someone like me who consumes upwards of 6 gallons a week with my family, I do my shopping at Stop and Shop but then I go out of my way to buy milk elsewhere, an inconvenience and a pain.

bait&switch. priceses ring up higher than on the marked price.

wrong prices paid. always to the stores advantage.

the only reason as why i keep going to stop n shop is because of the great quality products you provide us customers with. but if i have to travel far to go to another supermarket just because cashiers are more pleasant than i will do just that.

no one was injured but now i have a patio table frame without a top, as well as an umbrella without a table to put the umbrella in...I would like the table top replaced free.

I shop there once a week and have been doing so for quite some time. However last week was the very last time I will ever step foot into that location. The food there is always expired and I am tired of telling the employees about it and seeing nothing being done about it.

One day, a worker emptied the freezer section when I showed him that almost evrything in it was expired and then the next week it was all back in there...the same expired food!

Last week I told a worker that the cookies and crackers were expired and she said ok and went about her way. I asked another worker if the date on the food was correct which stated it expired in February of 07, when we're in July of 07 and she said yes it's correct and went about her way. How this supermarket can over charge on most of their products and to top it off with expired food is unbelievable and it should be closed until things change. People spent their money and alot of it for their families to eat healthy and we don't deserve to be sold expired garbage. Thank you.

Many times I've bought items and didn't realised they were expired until I got home and then had to throw them out, I've wasted enough money and time with this supermarket as I'm sure many other have.

didplay of strawberries about 4 feet by 7 feet with three signs 1.99 above display at counter i was charged 2.50 for a box of strawberries two cashiers came back to display with me said i was correct and called the managerwho also said i was right and he would charge me 1.99 for the product i said i did not want the strawberries and that he should change the 1.99 price to 2.50 he stated he could not before he spoke with manager of fruit dept

the sign was not change while i was there and i found out later it has been there since saturday next to one sign was the tiny word plums and i asked where the plums were and not myself the manager or the cashiers could see them from where we were standing near the strawberries the sign remained and i left the store to inform consumer affairs dept

the store is selling above the advertised price and when some one complains the give you price avertised but leave and recieve the misrepresented price they do not change

I was thankful to get my keys back but this resulted in me having to change all the locks on my house.