Safeway

I have shopped at the Safeway in Guerneville, Ca. for more than 18 years. Slowly, Safeway brands have been replacing name brand products. I can now only buy eggs and non-organic milk that are Safeway brands - not much of a choice. It's not like they don't have the room. When I requested that they return the brands that they dropped, the reply is always the same - they won't. They have a monopoly in this small town. The next nearest store is 18 miles away.

You sent me Just for You coupon deals and weekly sales items and 90% of the time, I can't even log into the Safeway website! Almost every time, if/when I do get to see what my sale items are and I go to purchase them, they are not loaded in the computer at the price you have given me in print and when I am at the register trying to get the items at the prices you have stated are for me. I should not have to fight with the cashier and should not have to print out a copy of the sale items and prices as proof to get the sale prices. Remember, you came to me with the lowered prices to entice me back in your store. That is very poor business. I should not have to fight for a price that you mandated! Note that I have also called many times about these issues but nothing has been accomplished.

I shopped at Safeway on the 4th. I went with a coupon for canned tomatoes and canned veggies. Well, I could not find the tomatoes but did pick up the can of Safeway ones. Then, a checker who has worked a number of years said they would honor it. Well, the checker I had did not honor it nor the veggie one. One was beans, and one was peas. The beans were honored but not the peas. So what is going on with the coupons? It seems of late the ad is a problem. And I am 79 years old and have shopped many years. Also, I worked in retail for 30 years. Anyway, I returned the items. Thanks.

I have been denied my medication by ** at Safeway on Pine St. in Redding, CA 96001. He has called me a drug seeker and took my medications from me and selectively decided which doctor medication he would refill and canceling others. This is not right as I know my insurance will cover and calculate amounts. My doctors know exactly which medications I am taking. This has caused me great pain as I speak the truth. I have spent thousands of dollars seeking medical attention as I have had surgeries and more to come. I have been denied my basic rights. ** has offended me and has violated his position. Please look into this matter.

I bought a T-Mobile refill card and the cashier did not scan the card all the way. When I went home to put the money on my phone, it said that the card was defective. I called T-Mobile and they said to take it back to the store to get my money back or get another card. So, I went back to the store to talk to the store manager and he wanted nothing to do with me and told me that there was nothing he could do and that I can't get my money back. There's nothing that T-Mobile can do and now, I am out of $50 and a phone. The store manager was so rude and had a really bad attitude. What can I do to get my money back?

Car was towed after 15 minutes. My daughter is a cancer patient at Johns Hopkins in Baltimore with leukemia. Last Saturday, April 21, was my birthday and since my daughter has been in the hospital for 30 days, she did not want to eat any more hospital food. I went to the Safeway at 2610 Boston Street in Baltimore MD to get some food from Outback and buy birthday cake and ice cream to celebrate back in her room. When I came out after getting the food and heading to Safeway to buy the ice cream so it wouldn't melt, my car was gone and towed by Henry's Tow Service located at 1410 Shoemaker Road. It cost me $280 to get my car back in the rain and in the dark.

The ** at Henry's had no sympathy for my plight and just wanted to collect his money in cash, no less. I went back to the Safeway on the 22nd and spoke with the manager on duty, **, and he told me there was nothing he could do for me at the store and I needed to contact the Public Affairs division of Safeway. I told him how could he treat his customers like this. My daughter's mom has been shopping in this store for a month obtaining food and items to make my daughter's life a little easier while she fights leukemia.

I told him that according to this policy, I would have to move my car 10 feet from one parking lot to another. It just seemed ridiculous and that as a corporation they shouldn't treat their customer like this. There were plenty of parking spaces and lots of empty ones in the far end of the parking lot where I parked. It didn't inconvenience any of the other shoppers. I now need to contact the corporate office and try to get my money back. Don't shop Safeway.

Car towed after 1.5 hrs in parking lot - My daughter was in the Junior Daffodil Parade, so needing to get things for dinner and pick her up, I parked in the Safeway lot so I could do my shopping as soon as she was done. Upon returning to the lot, I found my car being towed, and the driver said it would be $109.40 to drop my car off the tow truck. I asked to speak to the manager at the Safeway but other employees said he was in a meeting. I asked them to get him out of the meeting, since at this point they had the entire parking lot blocked with tow trucks and were actively towing a handicapped person's car. Still, employees refused to get the manager.

A customer service person came out and when I asked them why they would tow someone from a handicap spot, he said and I quote, "Just because they are handicapped doesn't mean they can't read!" Let me make this clear, there was no manager to speak to, and they had a very young girl outside taking down license numbers and going back inside, calling them out inside the store. If the customer didn't come up, they towed the car, how is that any kind of community service, not to mention customer service? I mean really, people are going to a parade for 2 hours at most but somehow, that was hurting their store?

I do not understand. Not to mention other cars that had been there longer had not been towed. There was no organization to their enforcement. Safeway customers were blocked into their parking spots by tow trucks, and no new people could not enter. It was outrageous! I shop at Safeway almost everyday... that has changed after today. I have never been so mad, and the comment that that store employee made to me about "that just because they are handicapped doesn't mean they can't read," I will never forget. What an awful person to say that.

I was billed twice for a grocery delivery I had through Safeway.com. I sent an email and never got a response from their grocery delivery customer service. So, I called their customer service line and spoke with a representative. She was quite rude. She said, "Your account shows we billed you once. You will have to have your bank figure it out." I did file a dispute with the credit card company. It was the way the CSR spoke to me that was frustrating. She was condescending. I never shop at Safeway in the first place. I don't like that you must have a card to get their sale prices, but the delivery was convenient. I will go back to my old store where I don't need a card and they have always been very helpful.

They do not put the total cost in the newspaper advertisement of "BOGOF." I want to know the price before I take the item off the shelf and not find out the total price at the check-out counter. This policy is very confusing, especially for senior citizens. Most ads include the price per pound or per item. That is how it should be when they advertise a "BOGOF" item.

I have been in correspondence with Safeway's CA headquarters over the last 3/4 years with nothing to show, except a big runaround. I have copies of that correspondence I sent and their replies. Thanks in advance for your interest.

My name is **, I am a Deli Manager with Safeway at Store 2664, in Sheridan Wy. We have this 'special customer' as the store manager calls him. All he does is complain. The more I am nice to him, the more verbally abusive he gets. He has even filed a complaint with corporate about the district manager. If anything is not the way he thinks it should be, the first thing he says is, "I want to speak with the store manager," and then says he will call the district manager. He has complained so much he has her cell phone number. My department is short-staffed. There are only 2 of us doing 9,000 a week. No overtime is allowed.

Last night, he came into my department and I was not in the department. When I came back, I apologized to him for the wait. He said he did not care, being short-staffed is not his problem. He was very rude, insulting, disrespectful. He said he was going to call the district manager. Another customer was there, after he left, she said she could not believe how he talked to me, and said he was only there waiting a minute. She gave me her phone number and name. Next thing I know, I am called into the office and suspended, pending an investigation. My service score is a 96. I feel insulted, disrespected, hurt. I have been in this business 30 years. This customer is the most abusive person I have ever met. Help.

I have used this pharmacy for one reason: Glen **, who has given me perfect service. I am Medicare/AARP insurance user and you know how difficult it can be working with them on things like, medicine changes in number and strength of medications, etc. Glen knows my history which is very complicated and has always worked to expedite such problems. Last year, my out of pocket cost for meds was $18,000. Please reconsider this change and reinstate Glen to the pharmacy at Market and Church.

I am disabled with numerous serious diseases and physical problems. Just yesterday, we had a problem ordering a new medicine. When my wife asked one of the new people to fax my doctor for a change, she was treated in an abrupt manner and was told it would take 3-5 days to do it and that was it. She is a retired nurse who spent 30 years working at one institution. We would have never been treated like this before.

Every Friday, we go for your adds, and they never have the things. They are either already sold out (and I mean, in the morning) or they never get their order. This happens all the time, not just once . And they don't seem to care that we drive from Ocean Shores to Aberdeen. Not just us, but a lot of people from here.

The manager of the Safeway in Sedona always asks me if I want help out. I told him I consider that an insult. I am not elderly. He said they ask that of everyone. I repeated I considered it an insult. Every time he checks me out, he asks me again. He knows me but asks again just to bug me. Today, I had just two plastic bags with only a few items in each one. He asked me again.

I consider this phony PR. Almost no one takes the checkers up on this. It sounds good but is phony PR. It is obvious if someone really needs help, that person would ask for it. I do not look infirm; in fact, I'm pretty muscular, going to the gym everyday. I am gray-haired and have a full head of hair. Ha. But that manager really bugs me. There is an easy solution. I won't let the manager check me out anymore. Only one other checker ever asked me that question, and I told her the same thing. Or I can just ignore them. If they repeat it, I'll still just ignore them. But that manager really bugs me. I will avoid him.

I bought the veggie patties from Safeway, but the plastic wraps are torn and patties are in the box without plastic . Barcode is 7989380072.

Their return policy on baby items really suck, as they explained about some state law. Okay but that is for open items, mine are not. Store manager is Mike ** and ** like that is very rude. I won't shop with them anymore. Customer service is blaming him. They're all the same **. They are not the only store. It's just closer to my house. I will spend that on gas instead.

This is the third time I have gotten home and discovered that the Blueberries in the exact same size and similar packaging which I obtained from the organic section are not organic. I have mentioned this twice before to their employees in person and every time, we have had to drive in from our ranch, 20 kms west of Cochrane, to return them.

The problem is that when you are looking through the packs to check freshness, they look so similar to the ones marked organic and it is misleading and extremely frustrating to customers to be stocking non organics in the area of their store which is exclusively marked organic.

I went in after work to buy groceries. I asked why the opposite door was blocked and the big, fat checker said, and I quote, "If you don't like it, Walmart has an door open for you 24-7." So took my happy ** to Walmart. It was 12:23 AM, 2/21/2012. All I can say is thank you, Safeway. For my 25 years of being a faithful customer, I will call the store manager in Kenai, AK and give him a piece of my mind. And I ain't kidding either! This is surreal.

I am sick and tired of buying ground beef from my local Safeway store (Branham and Ross in San Jose, CA) and getting my hands coated with fat while making burgers and having whatever I'm cooking swim in fat. I've had this same experience for 5 years or more. Every now and then, I buy some just to see if things have changed. I buy my ground meat from Lucky's where the quality is better. This is how I caught on to the scam (that's what it is), by purchasing meat from another major grocery store. The MaxPaks of hamburger meat at Safeway on Branham are huge! They are mostly fat! How can I work to stop this? Thanks.

Safeway has been "aggressively marketing" to Express Scripts users, who previously used Walgreens to transfer their prescriptions to Safeway for a $25 off a $50 purchase. I called to verify the coupon and let them know I was transferring my prescription from Walgreens. I said I would be using Tricare.

I showed up and they said that they would not be able to give me the coupon because I use Tricare. One of Express Script's largest clients in the United States is Tricare. Below is the verbage from their ad. It is grossly misleading. It aims to get Express Scripts' customers to transfer their prescriptions.

Transfer a Prescription Walgreens Express Scripts Plan Members, transfer a prescription and get a $25 reward coupon good on your next grocery purchase of $50 or more.

I witnessed a semi leaving Okotoks this evening, on 3/12, at 2150h. The lights he was coming up to were changing to yellow, and instead of slowing down and stopping, he gunned it. He drove through the lights and up the road going at east 80km, when the limit is 50km. For a professional driver, this is totally unacceptable, and in my opinion, a just cause for termination.

I made a special trip to the Cole Safeway in Cheyenne to purchase a Friday only sale item. The item was not on the shelf. As usual, the cashier asked if I'd found everything. I told her I did not find the specific item I was looking for and she offered to give me a rain check. I checked back weekly for my item. Today, I told my cashier that I had the rain check, but there was no product and did not appear to be a space for this particular item.

She told me I was in luck, as an assistant manager was right behind me. First this manager told me that it was a one time purchase. I said, "So, I was given a rain check Safeway and has no intention of honoring?" ans she said "Oh, I could check into it and order some in". Okay. The cashier has now finished my order and then I paid.

She asked me if there was anything else. I said, Yes, I want to know what you're going to do about this rain check". The manager looked at me and said, "I told you I'd check into it". This man never asked for my name, address, telephone number, how many of the item I held a rain check for, or anything else. The Safeway experience has diminished to a point where I'm not sure I care what the sale price is - they probably won't have it anyway. This a a pity, as Safeway used to be my favorite place to shop for food.

On Jan 22, 2012, I was at 6118 Arlington Falls Church in Arlington and I was really disappointed by the behavior of one of your employee, Dorothy **. As the express line was closed, one of the customer behind me asked her if she could open one. She did not open express line but a general line so we move over there. She took first the person behind me which was fine with me because she had only 2 items.

Then, suddenly, ** pushed me out of the line saying I was not there and took another customer. I told her that the person she already took was behind me so why I should go away especially that I had just about 6 items. She did not respond to that, and instead, she took a person that was again behind me in the line and had a lot of items. She said that everybody is waiting, and that person, too, and she should be in front of me so I cannot do anything about it.

I understand that maybe they are short of staff but there is no excuse for behavior like that toward customers by pushing them out of the line. I reported her to her supervisor. He apologized for her and said he would address her later on. Then I came back to her and said that she should change her attitude towards clients but she ignored me and did not even apologize for her behavior. I am really a frequent customer at Safeway and I have to admit that I have never had such experience before and never thought that I would feel so humiliated in front of other customers. It is not only that I was pushed out from the line unfairly but the way she talked to me and behaved was not acceptable.

Every week I find errors in my grocery receipt from Safeway. I am so tired of it. I had to stand in a CS line for 20 minutes to get a refund. The checkers do not know the codes for produce and inevitably enter the wrong ones causing me to pay more than I should. It's very frustrating. My suggestion is that you train them to make it their business to be knowledgeable about your code system.

Every time I buy their pre-packed specialty salads from Waimalu Shopping Plaza in Aiea, HI, the lettuce is always old and brown! Disgusting salads! They claim their salads get packaged elsewhere and shipped to the stores. I don't understand why they can't package their own vegetables at their own store. Why? Hello, it is a grocery store with a vegetable section! I've complained and exchanged about 15 salads in the past 6 months. This is ridiculous. I am so done getting my salads there! I'm getting another cash refund today!

I was so angry. One of their male cashiers was so rude, had little respect for me and my items.

As I was at the checkout, waiting and waiting as usual, I found one of their workers very rude and was not happy with how he handled my items. The man standing behind me didn't look too impressed either. He should remember to leave his problems at home and not bring them into the workplace. I like to shop here frequently, but if these foolish things keep happening, they won't only lose me as a customer, but everyone I meet will be sure to know about this.

I was walking home yesterday and I saw two Safeway employees from the Firestone, Colorado Safeway grocery store smoking weed next to some kids playing, late at night with kids around them. I always thought Safeway was supposed to have a positive outlook in its employees as well as its employers. I will not give any names, but one of the individuals handles vegetables and fruit in our market. Safeway should have its employers drug-tested.

This is regarding store #1596 in Gambrills, MD. Today, I bought Boost Kid Essentials for my 18-month old daughter. I got home and was holding it for her to drink out of and noticed the expiration date. Today is December 30, 2011. It had expired on May 17, 2011! This has not been the first incident, I've gotten expired baby food and formula from there. I've also noticed that they always have expired yogurt on the shelf. I have never had a problem with customer service, everyone is really awesome, though I had worked there in the past so I know everyone personally. I used to love shopping at Safeway, but this is the last straw. I'll drive the extra 20 minutes to get to Super Walmart.

I'm done with Safeway! I'm tired of the 1-day only sales when I live more than halfway across town. And I'm tired of the ** service. I was in line today with 4 12-packs of Coke and 1 jar of peanut butter. I gave the cashier 2 free Coke coupons from Coke Rewards. The first thing she did is stand there and read it, the whole thing, including the fine print. So ok, I waited, and waited. Then she scanned the first coupon and it said 'no such item found'. So she started in with, "What kind did you buy? Did you get the right amount?" And started reading the fine print again! Is she nuts? It's for 2 free 12 packs up to $4.99, of any kind, and all I had was those four 12 packs and my PB.

When I told her to just give me back my coupons then she started telling me they'll work! I don't think so. I took back my coupons, gave them back their Coke, and got out of there with my PB before she started questioning me again. The consequences are for Safeway because they have just lost my business forever. I'm done. With the high prices and rude service it's not worth going there. Not even with coupons. Not even for sales. Done. Done. Done!

On December 11, 2011 at about 7:15, me and my husband had just brought some food, and went to one of the self check-outs. When he went to pay for it, the machine did not give him his receipt. He went to Ms. ** to explain to her what happened, but she sent us to customer service. The lady was unconcerned about the problem. She sent us back to Ms. **, who claims she was not on duty, or standing there as a matter of fact. Ms. ** witnessed him looking for his receipt for five minutes, because he thought he lost it, and later came to find out that the machine did not give him one. Ms. ** was very out of line and disrespectful, when she lied to us, and said to the manager that we threw our receipt away! This was at store #2737 **.

I took my mom on Friday afternoon shopping at their 44th and Lowell store. My complaint: Only 2 registers were open, several customers in each line. I decided to take my items to self-check out. When I turned around to pay by check, the person who was watching over the self-check registers was herself at an express register. No one was around. I had asked a caddy if someone was there and she said, "Someone should be there." I asked the lady behind the customer service desk and she was helping someone, and it would take a minute or so. I waited awhile for the gal from customer service to help me while Vicki was in express lane checking. Then when I wrote a check, I was told, "It probably would be easier not to write one."

Okay, here I go. First, where was the store manager, Tina **? Was she one of the women who opened the door to the cash room and was laughing as they looked out? Second, why only two check lanes open? Third, why if someone is watching the self-checkouts, why was she behind a cash register? And fourth, when can it not be "probably better" not to write a check? I will never ever shop at Safeway again, never. I'll take my mom to get her prescriptions, but I will never step another foot in the store, nope.

I shop at King Soopers and they have people directing traffic at the cash stations. I even was directed to go to an express lane with more than 15 items. I never wait in line there. They have several check registers running, and if more than 1 person is standing in line, they will call someone up to open. Never ever will I shop at Safeway again, never. That was horrible. I probably should have left my check at the customer service and left the store. That was pure ridiculous.

The Safeway Wyoming store in Riverton has the worst cashiers ever, because there is only like 4 cashiers total (including deli and liquor store). They are always bad to customers there. I complained and called customer service several times, and called their manager. They seem not to care and today some stupid cashier "rose" made me scan my Pepsi boxes myself and said that she couldn't push like a keypad for how many boxes I had, so I had to scan each pack myself. She explained later she has tummy ache and started to laugh with the huge line of people behind me. I don't know if this is because I have an accent or what's going on. It seems like each time there, they making fun of me. I hate driving for an hour just to go to different store, but maybe that's what I will have to do, from now on.

Safeway has a practice of putting items on a sale price and marking the shelf tags or items but not putting the sale price into their computer program.

I used an ATM at a Safeway store. The machine was broken and ate my card. The store had known about it, but failed to provide notice to customers. The store manager apologized and told me I could use checks and get cash back, as much as I needed. I got cash back, but later that day, I needed some more groceries. I went back to the store, and they told me they couldn't take my check because I had reached my daily limit. This is absurd, either take checks or don't. But most importantly, don't lie to your customers after they have been truly inconvenienced by a machine in your store.

My whole family prefers Safeway meats to any other store in the state but I think that is going to change now. Overall I like Safeway. My local store is clean and new. The employees are polite and helpful - I would say above and beyond exceptional. There are things about Safeway that used to aggravate me but Safeway is correcting those things like not requiring minimum purchase to take advantage of store coupon item. They are not always having the highest prices on everything but they are actually getting competitive with PriceWise whereas in the past only the meat prices were competitive. I am beginning to understand that apparently, all supermarket meat is injected with water to plump it out and make it look better plus make more money due to the water weight. If it is a saline instead of water, well, we older people with blood pressure problems find that saline injected meats really make our blood pressure uncontrollable so I do need to know.

I can tell because if 1 slice off some slim beef pieces to make fajitas for example, I want to sear the meat first before proceeding with the recipe. I cannot sear this meat. I have the burner on highest temperature possible and have to cook the slices for one half hour before enough of the fluids to cook off so I can sear/brown it. It just doesn't seem right. A few months ago, we purchased a value pack of hamburger. I immediately took this home and break it up into smaller portions to freeze. The interior of this bunch of hamburger looked like dog poop, smelled like dog poop and tasted like dog poop. I have never seen hamburger that color before.

Last week a cross rib beef roast was on sale and I purchased it with the intent of pleasing my husband's palate this Veteran's Day. We are on fixed income and everything has become extremely difficult for us. Our monthly income is not enough to keep utilities on and eat well. It is a serious problem and so I am forced to shop sales. So somebody else will just forget about it but for us it is a big deal plus with this meat I am afraid of what I ate. It was sold as beef but did not taste like beef. I am not familiar with goat but we thought perhaps that was what it was. Also the grain was thicker than any beef I have ever had, almost like a poor cut of pork. So we do not like the taste and I will have to throw it away but for me that is a lot of money to be out and I am afraid of getting sick now and wondering what is it that I ate? So it was not a happy Veteran's day dinner.

I like the staff at the Safeway but when I had the discolored hamburger they kept assuring me that was normal but it was not normal to smell like dog poop and now this. They are forced to support their employer so I will not bother them with this complaint although not having the meat is a hardship for us. I like the people at the Safeway quite a bit but I will have to find a new place to buy meat and I wish I could get organic beef not pumped up with anything for a price I could afford. My husband feels sick if he does not get some beef but I think the meat we are getting is helping us be sick too.

Safeway store #4114 on Superior Ln. in Bowie, MD is what I've had problems within the past 6 years. I do enjoy shopping at Safeway anywhere else and have never had the experience that I have when shopping at this particular Safeway closest to my home. This store is rarely stocked enough. Always out of sale items by the time I get there after work (around 6:00pm). I thought maybe this was just a 'one time problem', but for the last 6 years, I have noticed that the store is never stocked enough of the most popular items, especially the sale items. I used to work for Giant Food, Inc. and know that the store managers are supposed to order according to their volume. This store is never crowded and it's no wonder. I have to get a rain check on sale items usually because they are gone by the evening! That means I have to come back to the store later, which is an inconvenience.

The Deli has the slowest employees there too. I have to order what I want and then I go shop because it takes so long for them to slice up my order, I might as well get both things done at once! Plus, I can't give the Deli employee more than 2 things to remember because they will forget, then they come looking for me while I'm shopping. Also, there is rarely anyone in the Seafood Dept. or the Bakery. Last night, I was in the store, and when I went to check out, there was only one register open (as usual in this store). It was the "15 times or less" register and I had a full cart. After the cashier said, "Whoa, that's way more than 15". I said, "Where am I supposed to check out then?". He said, "the other cashier was on break." So I have to wait? No, I unloaded my groceries after I let 2 people in front of me with less than 15 items. I was in a hurry at that point and didn't feel as the customer I should have to wait for the cashier to return from break.

Then after I got home to unload the groceries, I noticed that the cashier didn't know how to 'bag' either! He put the banana's in the same bag as the canned food, the eggs in with the ground beef, the bread in with some canned foods, and then some bags had too many canned items in them, making the bag really heavy to carry. When I trained as a cashier, they taught us how to bag. What happened to that rule? I used to be faithful to Giant Food until I realized that Safeway had really good sales. Well, the sales are great if they're stocked! Now I have to drive another 10 miles to go to another Safeway that is always stocked, the employees are well trained, and polite. So it's not Safeway in general that is the problem. It's this one store, #4114!

And one last thing; I believe that in the Meat Dept., they ground the beef there in the store? Not sure, but as I was separating my large family packs of 80% less fat ground beef that I had a rain check on because they were out of the sale on beef 2 weeks ago, I noticed that in the beef were little pieces of ground up paper it looked like. Black, light blue and white colored pieces. As if the label was thrown in with the meat as it was ground? I saved these pieces so I can see about finding out what it is. Plus, the fresh beef was packed around what looked like older beef that had been 'almost' outdated (not enough to be bad because it didn't smell bad, but not fresh either!). The inside beef was brown! It makes me wonder. But I've noticed that many stores do that. Not sure if that is normal practice or not, but it's not too appealing.

I went to Safeway #1019 in Alexandria, VA at 7:00pm to get Hershey bars for the Veterans in our office (for Veteran's Day). I did find some large bars, but they were so dirty with dust that I had to lift the box off the shelf and dig through them to find 20 clean ones. I did complain to the manager, my hands were dirty from shopping! Then I got home and was dusting off the bars, discovered that the expiration date was May 2010! This really stinks because now I don't have anything to give to my friends who served their country!

I purchased a rotisserie chicken from the Safeway on Almaden Expressway in San Jose this morning. I took a bite of the chicken and it tasted horrible. I proceeded to check the label to make sure it was still good and I found that the label had been covered by other labels 3 times. The original package date was October 26th, nine days ago! The second sticker that was covering the first sticker said the chicken was packaged on October 30th and the third sticker said the chicken was packaged on November 2nd. Today is November 3rd so this chicken is nine days old. According to the USDA,cooked chicken should be eaten within 3 to 4 days. The fact that Safeway did this is absurd. For a store that prides themselves in freshness they sure aren't practicing what they preached. I will never shop there again!

The management and staff at the Honolulu Safeway should be ashamed for their treatment of the 30-week pregnant woman & her husband. Having them arrested for $5 in sandwiches which was clearly an oversight and not an intentional theft, resulting in their daughter being taking into CPS overnight, is reprehensible. I used to shop at Safeway a lot when visiting my parents. Never ever again. I will spread this news to everyone I know to never visit a Safeway again.

After having heard about the horrible incident in Honolulu, HI, where a married couple was arrested for ''accidentally'' not paying a $5.00 worth of sandwiches. I will never, ever shop at any of Safeway's Stores again! Furthermore, I will contact all of my friends about this and I will relate this story and urge them not to shop at Safeway any more. Hopefully, my actions will cause your national business to suffer. This is really bad!

I am an ex-employee of a Safeway store, not Safeway but a chain owned and operated by Safeway, so I am familiar with an employee's perspective as well as a customer's perspective. While Safeway management is notorious for being incompetent and rude, you are also equally, if not more, out of line. Let us first start with your racist remark which is completely uncalled for. I am not an African-American so I am not pulling out a race card in your face. Your remarks are juvenile and a sad attempt on your part to seem educated and witty. Sorry but you failed miserably.

The pallet that you claimed fell on you. Were you trying to reach for items on the pallet? It seems silly that a random box or two fell on you if you had not tried to reach for something on the said pallet. I will point out that Safeway should not have had pallets on the sales floor, that is their mistake but something tells me that you are not being 100% honest about what really happened. As for the manager brushing you off, he would not have done so had you presented yourself as a serious human being. These managers have worked in the customer service business for years, if not decades and they can detect sane customers from those who are attention seeking troublemakers. You seem to be the latter. The Just4U Program coupons have something called expiration dates. An expiration date means that after that date passes, the coupon is no longer valid. Understandably, these coupons are digital so it may be difficult to keep track of the expiration dates. Try to remember that coupons are a courtesy to you and you are abusing this courtesy.

I have worked part-time at the customer service desk while going to college and also as a regular cashier that's why I know exactly what type of customer you are. There are always a handful of you that regularly visit every grocery store. You come in and before you step through the doors you already have ten complaints lodged in your brain. You have a giant bundle of coupons that you probably stole from Sunday paper inserts, clipped and misread because 95% of you always pick up the wrong item or the wrong quantity. If you have read the coupon correctly then you have misread the stores coupon policy. You people attempt to purchase groceries at less than 10% of the cost by throwing massive amounts of coupons in the cashier's faces in an attempt to confuse and manipulate them. No, cashiers are not geniuses. These people are working part-time jobs for the most part trying to support themselves and/or their families. These people do not have the free time that you have to sit at home and clip coupons and pay for the <10% remainder on their food stamp card. No, these people work and put up with people like you to earn their minimum wage. So, have some respect and hold back from calling these employees stupid.

I will not stand up for the manager that you dealt with on that night but I also despise coupon monsters such as yourself. If you have nothing better to do than cause a scene over a hunk of cheese I suggest you try signing up for some community arts and crafts classes. Some enrichment might benefit you. Let me just say that I have worked for both horrible and great managers while working under the Safeway logo. The customer is always right motto is one of the most foolish ones in existence today. If all retailers lived by that motto then all retailers would be out of business.

The store I worked at had low sales volume so they could not afford to have more than one cashier after 8 pm until closing. This is not the cashier's fault. When a customer such as yourself chooses to shop late in the evening and cause trouble while in line with several other people, it is rude and inconvenient. Ring up your purchases and take your questions to the customer service desk. Most people who shop in the late evening are running out to grab last minute groceries/items. You have inconvenienced them a great deal and management saw this and tried to do their best for their other customers who were waiting in line because of you. And what is with the two Asian men comment? Why must you label each minority in your story? You are just incredible, ma'am and I do not mean that as a compliment. Furthermore, you are in no position to beckon people over in the manner that you did with the store manager. As an ex-employee, I do believe your story, except for the pallet, because I have witnessed and dealt with people like you. Good luck getting a case. I will be e-mailing your rant to Safeway headquarters and I will most definitely point out your racist remarks as well as stand up for the poor employees that you have harassed.

Few months ago, Safeway (639 S. Bernardo Ave, Sunnyvale) installed a permanent cooler in the outdoor loading area. Three times a week, a truck delivering frozen goods drives in and waits to be unloaded by the Safeway's night shift. The truck comes either late in the afternoon or early in the evening. Waiting to be unloaded, its engine runs without interruption until 10, 11, even 12 p.m. The engine noise is so loud that it disrupts evening time of all the people who live in residential areas facing the Safeway's loading ramp. Because the Bernardo Ave Safeway functioned without this particular arrangement for years the same way it functions now, there should not be a problem to organize the necessary deliveries without a total disregard for people who need rest after work, some quiet evening time, and sleep. The managers were contacted about this problem--the day manager in person, the night manager by phone-- to no avail.

Every time you go into the store, you are asked when you check out if you want to donate to a charity. Even the credit card scanner has you check whether you will donate or not before you proceed. Lately, they have employees sitting at a table in front of the entrance doors asking you to donate. Is it legal for Safeway to use customers donations for tax write-offs for the store? I have asked if the store makes matching donations. They do not. Other stores in the area give to charity, but they give from their profits, they do not ask you to give.

I find this way of operating unethical and I wonder if it is legal. It would be like, me walking around the neighborhood, asking people to give to a charity, not giving anything myself, and then using it as a tax write-off for my benefit. Safeway must be benefiting from this because they are really cheap about paying cashiers to man check out lines, yet they pay an employee to sit at a table and ask for donations.

Safeway Just For U program, along with customer card, appears to be set up to deceive and defeat the customer. More often than not, there are coupons disappearing from the card (unknown to the consumer) so there is no savings or discount at checkout. As other people have mentioned, "selected items" wording on offers is deceptive and leaves the consumer with no way of knowing what qualifies for a discount unless the consumer asks the clerk to price check before buying. Safeway makes the program so confusing and difficult knowing that most consumers will not take the time to try to argue or go to Customer Service to get the money back. I now do most of my grocery shopping at SaveMart, Grocery Outlet and other stores with no card. I also spent way too much of my precious time trying to beat this situation, including taking photos of a shelf tag or computer screen coupon to show the Customer Service. I strongly believe that there should be a class action lawsuit for deceptive marketing and cheating customers out of thousands of expected savings (dollars).

Safeway Pharmacy is under investigation for the use of sub-standard generics, mislabeling pharmaceuticals, negligence, professional misconduct, incompetence, prescription errors and HIPPA violations. If you have concerns or complaints about Safeway Pharmacy please contact: California State Board of Pharmacy ** ** **.

I was given the wrong prescription by a Safeway pharmacist and had a terrible reaction. When I tried to return it for the right prescription, the pharmacist tried to confiscate the remainder, so that it couldn't have the evidence analyzed by a lab. It turned into quite a ruckus; I prevailed. I'm still waiting for the lab report. Then after 32 phone calls, they agreed to refund my money. While waiting for the manager to hand me the refund, a gentleman in line overheard me commenting on the incompetent pharmacist and he told me, do not use Safeway Pharmacy, they are under investigation by the State Board of Pharmacy. On the prescription bottle, there is a code that indicates which company manufactures the tablet. I called the manufacturer's 800 # and they do not make that pill. Another dozen phone calls and the head of Safeway Pharmacy Northern California has admitted that it was mislabeled. This is criminal activity.

I am tired of being asked for donations every time I shop. Enough is enough. I can hang up on telemarketers, but must I be rude and tell my checker to shut up? Safeway needs to allow a person to make his own choices in the privacy of his own home. Most people only want to shop.

This is just a little bit different. This is about how Safeway Distribution Centers abuse the truck drivers that deliver to their centers. They don't hire their own dock workers but rather use contracted workers called "lumpers." For anyone who don't know what a lumper is, it is someone who unloads your trailer for a charge of around $180 - $250. It sounds simple enough, back the trailer in, hand off the paperwork and wait for your trailer to be unloaded. The you give the guy a check and off you go. Your wrong! After backing to the dock, you will wait and wait and wait. The lumpers could not care less how long it takes or how hot or cold it is outside. If you dare ask how long, they will keep you waiting longer for an average time of 5-6 hours.

Almost all drivers don't get detention time and they are all working with hours of service laws. When they refuse to unload you for hours upon hours, their clock runs out and they have to shut it down. It actually costs the driver a day's pay and adds one more day that they have to be away from their families.

I am not saying other shippers and receivers don' t have wait times. I'm saying that Safeway is the absolute worst. I only see my husband about 12 hours a week. Safeway could not care less about my husband to not see his son. I simply refuse to shop at Safeway. Yes, they will carry out your groceries but they are a rip off store without any values!

I purchased a meat item, frying chicken on 9/13/11. On 9/14/11, I opened it and it had a really bad smell. I called Safeway on Nave Drive, where it was purchased, and the woman I spoke to, Maria, said to come in and get a refund if I felt that the product could not be used. I reiterated that it was bad.

I went in an hour after I spoke with her, and went to get a replacement. The refrigerator was emptied and it seemed like they were having a problem with the temperature. I picked a different frozen chicken part and asked about the empty cases. She suspiciously rolled her eyes and did not say anything. I asked her again if there was a compromise with the temperature of the refrigeration. Again, she rolled her eyes, and I just waited for her to process my return. She said I owed $1.76 for the return. She said that if there was another problem, I should feel free to return. Hmmm, I did not want to fuss, so I paid it and left.

I called Safeway main customer service and complained. The agent placed me on hold after apologizing, and I spoke to a manager at the store. He offered me a $5.00 gift card. I said, "Really?" Is that what it's worth to sell bad meat to customers? I expected at least emergency room coverage and a shopping trip worth what Safeway would have been sued for if I had not been smart about the bad smell.

I wonder about the elderly and if they had purchased the same item, they would have no idea because their senses are weakened. It makes me angry that this is the 2nd time in this past year that I received bad meat from Safeway! $5.00? Really?

Again, Safeway delivered expired food to me. I entered a note on their site stating that I cannot feed expired food to my rabbits without risking their lives. I spend hundreds of dollars weekly having food delivered, and 9 out of 10 times it has to go back due to the expiration date. They don't seem to care. They give me, a loyal and high-paying customer, the rot that no one will buy in person at the store.

On Friday, 8/12, I purchased a package Johnsonville Brats in response to a Just 4 U advertisement sent by email. The final cost should have been $0.00 but instead I was charged $4.08. When I returned home, I emailed an inquiry to Safeway. Their response was, "the Brats you selected were not part of the promotion". Sounds like bait and switch to me. Offer something for free, then conveniently limit the selection to items that the customer has no way of knowing which would qualify. This is not the first time I have experienced Safeway's deceptive advertising practice under their new Just 4 U Program.

Kelly is her name, as I heard someone said it, was in the deli department and was yelling at an employee with unprofessional like tone. I was trying to purchase something and she told me to wait until she is done. I could not believe this was the store manager. She was talking like a Nazi leader to the employee and that employee was in tears. This is not the first time she has done this, I told a few of my friends and they have seen her doing this with other employees. I will not shop there again until this manager is gone, the store does not look very good with all the renovations they have done and I will not support a company that hires employees with no professional morals with her staff.

Only 1 out of 4 handicap automated carts running. This is a tourist town with Safeway being the only major grocery store. We need more automated carts! They need to be repaired as soon as they are down, not wait for all of them to be down!

While shopping at Safeway on July 20, 2011, at 1:00 p.m., one of my 1 3/4", 14K, gold hoop, earrings accidentally fell on the floor. I returned an hour later, and found it on the floor beside the refrigerated orange juice.

I work for a nonprofit company. Part of my job duties includes working with Pharmacies. On July 11, 2011 I contacted Safeway Pharmacy in Oregon state. When a representative answered, I introduced myself and where I was calling from. As I was continuing talking, the representative stated 'hold on' and placed me on hold. Another representative answered, I was confused to why I was transferred, but I repeated my introduction with the new representative. The employee stated 'Let me get a pharmacist.'

Again, I was placed on hold and transferred to a third person. The pharmacist answered the phone and stated 'How can I help you.' For the third time I introduced myself and asked the pharmacist if he can inform me if my new client has any re-fills to his medication. The pharmacist rudely stated 'So what do you want.?" when I repeated myself, he stated 'What medications'. I read the RX numbers and the name of the prescriptions. The pharmacist state again 'What do you want'. this time loudly and with an attitude. I told the pharmacist 'there is no need to be rude.' The pharmacist stated he can not provide me the information without me specifying my need, since I was not clear enough.

The pharmacist continued to tell me how to do my job and call back. I informed the employee I know how to do my job and I will not be doing business with them anymore.

I went to shop at the Safeway in Mountain View on June 25, 2011 at 2 p.m. I went to the deli to buy some fried chicken. They said there were 8 pieces of it for $7.99 and 16 pieces for $15. I agreed to buy 16 pieces for the $15. Five minutes later, she came out with the box. She placed in 12 pieces, mostly wings. I asked her if it were 16 pieces, and she said yes. I asked her again because I knew there were only 12 because I counted while she was putting them in the box, and she said yes again.

When I recounted it, there were only 12. So I went to speak with the manager about it. He went to talk with them, and she was mad and put in more wings. I asked why she only gave me wings, but she said no, she gave three breasts inside. Then she started being rude and shouting that it was just fried chicken. I doubt she would think that if it were her getting ripped off in my situation. Anyone who buys anything from Safeway should make sure they get what they pay for. I still can't believe her attitude when I wanted to buy stuff from her.

We have a baby that is very fussy about the formula she can tolerate. We usually do not buy at Safeway, but we ran out. I purchased the wrong type, so I went to returned it and found that they claim "federal regulations" do not allow them to accept formula returns even though I had the receipt. I talked to 2 assistant managers and this was repeated. There is nothing posted in the store, and the managers would not provide proof of the federal policy that they claim prevents this return.

I did research online and found that this is consistent with Safeway even though other stores in the same area, like Wal-Mart, Costco and Target will accept returns as long as there is a receipt, to stop low-income families from returning formula from the WIC program. I don't care if this is company-wide but there is no fair reason I can see if other retailers accept returns, we have returned formula at Costco. If the manager cannot provide documentation to back-up their claim, then they should accept the return. Otherwise, this borders on fraud.

On 6/16/11, I picked up a refill of Ativan after calling my physician for a refill the day before. The pharmacy claimed they called, but it had been a week and still no refill. When I brought the prescription home, I put it directly in my drawer. I never checked the medicine before. However, on 6/18/11, when I went to take a pill, the bottle felt "light" so I counted the pills and there were 50 of them. The bottle said "60" pills were prescribed. I called the pharmacy. Marlene was at lunch. Later, I went in and talked with her.

She told me a relief pharmacist had worked at that time, but since she circled the "60" that it was counted twice. She checked the amount left in the store and the numbers were correct. I said, her numbers might be right, but mine were not. Maybe she kept the 10 pills. Then their count could still be right. She said she really doubted that and I said something happened to them because they did not end up in my bottle. She was supposed to let me know something yesterday, but I've heard nothing. She is now off until 6/25/11.

I have been buying spring water in a 10-liter container recently. The bottles are neither refillable nor returnable. Because it is necessary to poke an air vent as it requests you to do so on the container. So there should be no deposit. Not only do they charge a deposit, they also charge a recycling fee on top of the deposit. It is $0.20 for deposit and $0.06 as recycling fee. On returning the empty container, they do not refund the deposit. This is stealing. When I pointed this out to the clerk, he laughed. Well, I am posting this to over 600,000 eyeballs and I will also laugh as I do it. I will also take my $400.00 a month food shopping budget and spend it elsewhere.

I will compose this experience to you in chronological order in an attempt to make it as easy to read as possible. I have been a customer of Safeway for many years. I am a disabled 55 year old Type I Diabetic on an insulin pump who also has an assortment of other fun ailments due to being a diabetic for 46 years. I take more than 20 different types of prescription medicine. It was nice to have a grocery with a pharmacy only about mile from my home.

I would like to preface reciting this experience to say that at no time while I was in Safeway (store #0722 at 457 West Main Street, Trinidad, CO 81082 on Tuesday, April 12, 2011 between 3:00 -4:00 pm) did any employee ask, How can I help make this situation better? Nor did anyone make any attempt to diffuse any aspect of this shopping experience.

1. 3:00 pm - I went to Safeway to pick up a prescription and shop for approximately 10 items. I stood in line at the RX counter for more than 10 minutes behind three other people.2. Asked Cashier #1 for my prescription and handed him my new Dexilant discount card.

3. After consulting with everyone else behind the counter (4 other employees) he returned to me and said I had to call a phone number on the card and have it activated.4. I asked if I could please do that from his phone as I did not have a cell phone.5. He just said, no and did not offer any suggestions.6. I went to the Customer Service counter at the front of the store and asked Cashier #2 if I could please use her phone. From the look on her face and loud huff in her voice I knew she was not pleased with my request but dialed the number for me anyway.

7. After activating the card, I returned to the pharmacy at the back of the store and was required to stand in line again, this time behind four people. Cashier #1 looked up and saw me, made eye contact but did not make any indication to me that I did not have to wait in line again.

8. Waited in line for another 15 minutes, picked up my prescription and proceeded back to the front of the store to pay for my groceries.

9. As Cashier #3 began to ring up my grocery items, I laid both my Colorado Quest Card (hereafter Quest Card) and my debit card on the little platform where one writes a check so that she could see how I was going to pay. (This was only the second time I had ever used my Quest Card as I just recently became eligible after becoming disabled and for being on a fixed income. The first time I used the card was at Wal-Mart a few days before and that transaction was handled exactly if I was using a debit card). I also relayed to Cashier #3 my phone number for my Safeway Member number and she typed it in to her terminal.

10. I realized that not all my items would qualify so when the card scanner appeared to have taken my Quest Card I then slid my debit card through to pay for the remainder of the items. The cashier bagged my groceries and handed me the receipt.11. I looked at the receipt and realized that the entire purchase had been charged against my debit card and that nowhere on the receipt did it show I had scanned my Quest Card.12. I told the cashier that something did not ring up correctly as it looked to me like everything was charged against my debit card.13. She exclaimed, The EBT didn't show up on my screen!14. I explained that I did not know what she meant by an EBT and held the card up to her.

15. Again she exclaimed, The EBT did not show up on my screen!16. I said that this was only the second time I used the card and that at Wal-Mart all I had to do was scan it just as I would my debit card.17. She then retorted that my food stamp card must not have been any good or the EBT would have shown up on my screen!18. I said there was nothing wrong with my card and to please void it off and re-ring it correctly.19. At this point she was getting red in the face and raised her voice to say, I can't do that here!20. I said, Fine, and then get someone who can.21. She yelled for another cashier to come over told that cashier, (you guessed it) The EBT didn't show up on my screen!

22. I told Cashier #4 that I didn't care who or how it was done but that I wanted my order re-rang correctly with most of the purchases charged against my Quest Card.

23. Cashier #4 said something to the effect that in order to re-ring it the way I wanted that she would have to void each item separately and then re-ring them all. (I got the distinct feeling she would have rather walked barefoot on a mile of hot coals than have to re-ring my order of 10 items).

24. Again I said, I don't care how you do it, just do it! I am on a fixed income and cannot afford to have those purchases come out of my bank account right now. 25. She directed me to the Customer Service counter and began voiding my transaction one item at a time. As I was standing there, the store manager (Steve **) came out from a back room. As he came through the door, I said, Sir? He continued to walk past the counter not making eye contact and I got his attention by waving my hand in the air and then making the come here finger gesture with my index finger. He approached and as he did I said that I had a bone to pick with him, with a smile on my face.

26. I then began to explain the above to him. As I spoke he rolled his eyes at a couple of my exclamations as to the way I had been treated thus far. By this time my frustration was palpable as it was completely obvious that he could not care less about my complaints. I am certain that body language, the tone and volume of my voice completely betrayed me as to my emotional state.

27. I finished by saying that his store takes in over $600 a month from my prescription and grocery business and would he prefer that I just take my business elsewhere. I received no response. 28. In fact, all he had to say in retort was that he didn't appreciate the manner in which I signaled him to come over to me and that I had no right to yell at his cashiers. 29. I returned that, Well, Steve, if I had known your name I would have used it but since I didn't and the only way to get your attention was to signal with my hand that is what I did.

30. I then told him l did not appreciate being treated like dirt by his employees re lines 1 thru 25 and that the work ethic in his store was horrible. I even asked him whatever happened to the old adage, the customer is always right. He immediately jumped to the defense again saying I had no right to talk to him that way or yell at him or his employees. 31. I told him that Corporate was definitely going to receive a nasty letter from me to which he threatened that he would notify them to look for my letter and pass along my name and address as he had all that information. 32. I realized at this point that the reason for the horrible work ethic at the Trinidad Safeway was because Mr. Steve ** led by example.

33. He began to walk away from me and as he did I said something to the effect and added you can just go ** yourself! He immediately turned back toward me loudly saying, what did you say?

34. I yelled, what I said was, go ** yourself! All the while Cashier #4 is madly trying to void off and credit my purchases back to my debit card.

35. He then loudly said to never come back in his store again, threatened to call the police and told Cashier #4 not to re-ring any of my items. He turned and walked away again. Side note: Why would a store manager turn and walk away from an obviously on the verge hysterical customer and abandon Cashier #4 when she was obviously having difficulty crediting my order. Moreover, wouldn't safety protocol and just plain common sense dictate that the situation could be potentially dangerous for Cashier #4? Of course so what does Mr. Steve ** do? Like a rat, he abandons ship!

36. After Cashier #4 had credited my items in two transactions (she said she could only credit $25 at a time), having me swipe my debit card at least six more times, she said, Ok that's it you're done.

38. She made the copy, handed it to me and I left the store.

39. Once home I took a look at my copied credit receipt and discovered that Cashier #4 had shorted me $9.61. My husband had to drive back to the store to get the remainder of the credit. At no time did any employee ask, how can I help make this situation better? Or make any attempt to diffuse any aspect of my shopping experience.

This Safeway has some scooters. Each time I have tried to shop at the store, the scooters are either not working or stop in the middle of my shopping. I am a senior citizen, who needs a scooter to shop. I have tried to talk to the staff and they appear amused, rather than working on a solution. I live in a senior HUD housing. There are 180-plus residents. We all know the economy is bad and this is the closest grocery store to my residence. I take a cab, which costs $5.00 each way. This costs me wasted time, money and aggravation.

My doctor is very good about ensuring that my prescriptions are on the Walmart $4.00 list. Safeway claims to honor that list but every time I try to get my medications, it is a problem. It has been an ongoing problem. The staff acts like I am not entitled to use the program and today I was told that they would no longer honor the price. I had to insist that they look up the meds and indeed they were on the current Walmart list. I am tired of the hassle but the store is only a block away from my residence so I have put up with the situation. Either they honor the prices or they don't, it is time to update their promotional materials to reflect their practices.

The Safeway on Webster is horrible. I keep saying I'm going to stop shopping there, but get lazy and go anyway. No more. As hard as I try to always respect others and behave with dignity, some people would walk all over you if you don't defend yourself. I can understand when a random ghetto chick cuts the bathroom line, telling the line she's going in first, and then gets in your face and uses the race card to intimidate both you and the line. Unlike the silent ones, I step up and defend myself and the chick backs down and everyone is relieved. That's funny, the pun.

But when store employees abuse you, it's an entirely different issue because it's not random. They use the line, the people behind you to put pressure you to be quiet while being mistreated. Mistreated meaning the price doesn't scan correctly or they say you haven't satisfied the requirements of a coupon when you did. But this Safeway goes too far when the cashier tells you the price of your order, bags it, and half of your stuff is still on the conveyer belt and she asks you if that's also your order.

There is no plastic divider separating the order, which is why it is a curiosity. The girl isn't stoned. She's stupid. Or, when you give your coupons and think they've all been scanned and credited to reduce your final total, and you go home and several coupons were not scanned nor were they returned. Incorrect pricing, being charged for something not in my bag, whether it was mine to begin with or some phantom item infuriates me.It gets me to thinking how much money does this Safeway generate in this dishonest way? I say dishonest because, as I've said, speaking out against it often positions you for condemnation from the line because the line must wait while either the cashier and you negotiate the issue and/or because sometime a manager must be called, which takes me to my next point, Maida, the manager.

That is the panned face manager who proves to me the cashiers are not entirely responsible for their ineptitude, poor training and attitudes. This woman is a fool. She corrects cashiers' problems but does not show them what the problem is. She cannot ascertain when a customer has complied with coupon requirements. She does not give the item free when it scans for the wrong price, as is Safeway's policy. I have observed her contempt towards black customers while stirring up the line of customers to use them to pressure the black individual who is not moving fast enough. I've seen Maida create conflict with a black customer who simply didn't understand the confusing market ploy of mix and match and buy five save five dollars. Instead, she berates old men and women and uses the line as a pressuring tool against them. It's despicable.

This brings me back to personal responsibility, behavior and dignity. Fact is this Safeway is corrupt. The employees are not invested in their position aside from the jobs paycheck. You can see this by their customer service and how many of them socialize with each other while ignoring customer service tasks. I know way too many personal details about these mostly young women.

Store guards look the other way when customers steal. Store guards are overzealous about ridiculous things like a customer service dispute over a coupon, yet do not stop young children from using the motorized carts for the disabled. Generally, the store guard behave like the Gestapo, but only when dealing with white women. They back down from the "sistahs" and "brothahs" and people who stand up to them.

Why the guards are dressed para-militarily is a mystery and an offensive one. Particularly, because I do not see this elsewhere. No, this Safeway, itself, is a problem and the problem is management. The real shame is so many problems could be avoided simply by making minor adjustments.

Two or three years ago, the upper contents of a stacked pallet fell on me and injured my shoulder, not severely but enough to concern me especially because I had surgery on that shoulder. After I calmed myself, I brought it to the manager's attention, the male manager who now limps. Initially he feigned interest but then became confrontational by making outrageous assumptions that perhaps the pallet did not fall on me, or that somehow I injured the pallet, thereby blaming me.

All I wanted to do was tell the manager the pallet is dangerous and needs to be dismantled before it hurts anyone else. I returned to my shopping, which took another hour, only to see the lopsided pallet towering hazardously.

That's when I knew for sure this Safeway is systemically broken. You are given information and the opportunity to correct a potentially dangerous problem, but deliberately decide to take no action. Because you want to stock the shelves before the store closes and before the store is empty of people, you would risk their safety and jeopardize their future wellbeing by letting stand a broken pallet that's already injured one disabled woman. It's one thing to jeopardize yourself or your employees. It's an entirely another matter to jeopardize the customers who patron your store. This level of arrogance is beyond the scope of reason.

It is irrationality begging reality to distort itself and say, You are rational. Reminds me of Shakespeare's Taming of the Shrew. Maybe that's what all the silence about. Maybe that's why I find myself engaged in conflict almost each time I shop at this Safeway. I am sure some employees think I am a shrew quibbling over a dollar or two.

Since I shop daily, this adds up. Also, sometimes it's been over ten dollars. The fact is this type of enrichment is prohibited by law. The problem is you can't get anyone to enforce it. Hence, I foresee a civil suit. The only reason I did not file one for the pallet is I have Kaiser and aside from discomfort and anxiety, lost no money.The police are summoned to Safeway at 11:45 because I am in a dispute with pan-faced Maida, the manager, who claims I did not satisfy the coupon's requirement that I buy California cheese. I reach into the bag saying I did satisfy the requirement and pull out the cheese and she gets *** off and starts mishandling my groceries by dropping them into the bag. I can see she is very stressed, she's not looking at me, she's looking a the long line behind me. About ten minutes earlier, I heard over the intercom the 20 minute warning.

I tell her I'm going to pay with EBT and Visa and scan the EBT card. She leaves the register to open the security cap on a bottle of Gentleman Jack bourbon and can't get off. This is a regular thing with these caps. Anyway, I can see her temper escalating and I am sure she is stressed thinking about the length of the line and closing the store.

She comes back and revisits the coupon issue again asking me for it. I tell her I gave her the coupon, but she says no. Rather than fight with her, I told her to cancel my order and credit my EBT. I am sure this woman is unaware that I shop for a very elderly, frail woman who is my neighbor, and returning the groceries is more of a hassle for me than her, since I was forced to go to Cala on Hyde Street. Anyway, I digress. She refused and told the guard to call the police. Imagine!

Summoning the police to support a warped perception and falsehood that somehow I am the problem and not you. The fact is you wanted to move that line as quickly as possible and in that rush made a mistake regarding the coupon. But your ego would not permit you to admit that and correct, which informs me you are mentally ill.

But telling the store guard to call the police was an outrageous act of defiance, not to mention abuse, (not surprising we revisit this issue again) and misuse of what functions to preserve social order and protect people from harm. I decided to wait for the police taking the position I do want these groceries and want my EBT refunded, as I had asked.

While we waited for the police, Maida bagged the groceries, put them in cart and moved the cart toward the door and then rang up people in line. The man behind me said AA. I said I am not alcoholic. Then two young Asian men in the line began to berate me for causing a disturbance meaning holding up the line. This is what I meant when I said the line is used as a tool. While it is true I drank wine with my late dinner with the elderly woman, I was certainly not intoxicated. I tried to explain the problem but the fact is the customers wanted the line to move and it would have moved had Maida not made a minor error that she blew way out of proportion. She dominated me and forced me to buy groceries and pay more for them without the coupon. She took something from me without my permission and this is always wrong.

The police came and asked me to leave. They would not listen to my complaint nor would they take a police report. One police officer grabbed my arm to steer me to the door but stopped once I told him to take his hands off me. I left the store with the groceries and decided to address the matter differently. I filed a police report and have a meeting with my lawyer.

Yes, this Safeway is different. It is different because this store is terribly mismanaged and even corrupt. I cannot patronize or support a store that abuses its patrons, decent patrons who go there to shop only to encounter problems at the checkout stand, time and time again. The fact is problems would be few if employees were trained to negotiate conflict in productive ways instead of exacerbating them.

Calling the police was the final straw. Pity how Safeway doesn't call the police when they are actually needed: when bullies cut the line, or for aggressive panhandlers and con artists, some who follow mostly women to their cars in the parking lot, the homeless drug addicts camped out on the side of their store, drugs being slammed in the bathroom, the gypsy cab scabs poaching customers from Luxor. What saddens me most, however, is the silence of patrons who withstand this mistreatment and who sometimes act on behalf of employees who instigate them to gang up on a customer with a bona fide customer service complaint. What is certain is Maida is a fool and most certainly a liability to Safeway. The Webster store is sketchy because she is sketchy. It is that simple.

Luckily, upon moving to Denver, I was able to hook up with and share an apartment with a few friends who I had known prior to moving out. One of those being Alyssa **, who shortly after my move, acquired a job at Einstein Noah Bro's Bagel Company (now to be referred as ENBBC) as an accountant. ENBBC, in an effort to welcome their new corporate employees gifts to them a small goodie bag of treats, including an ENBBC coffee mug, a few discount coupons, and a bag of ENBBC signature whole coffee beans (ungrounded).

On the morning of November 11th, 2010, a week before finals, I realized we were out of ground coffee in our home and seeing that I wanted to pick up a few sandwich-making ingredients for lunch I decided to visit the local Safeway market located on Federal Blvd. and 26th street, a market I frequented often as I was an advocate and loyal customer of Safeway. Prior to leaving, I asked for Alyssa's permission to take the whole coffee beans to the Safeway in order to grind them up, while also picking up sandwich ingredients.

On November 11, 2010, I entered Safeway store #. As I entered, I informed the front register that I was picking up a few things but also brought a bag of coffee beans to grind and the register acknowledged. I immediately went to the coffee aisle. Dumped the whole beans into the grinder, ground them, and proceeded to purchase 5 or 6 other items including. I also purchased a buy 1 get 1 free Reeses Pieces Peanut Butter Cup two pack.

I approached the self checkout register, informed the register attendant once again that I had brought the beans from home and was only using their grinder in which she acknowledged. I paid for all the items (except for the coffee beans which I had brought from home). Then I proceeded to walk out of your Safeway store. On my way out, I was stopped by two of your security guards, an older and a younger.

The younger, I soon realized, was in training as the older security guard kept on informing him what he was doing and why he was doing it. The two stopped me by the front door and explained to me (in a surprisingly professional manner) how they had seen me steal the coffee beans and that they wanted me go upstairs and "talk it over".

Being a reasonable and innocent individual, at first, I was reluctant to go upstairs with them, never resisting, or being impolite. I actually couldn't believe this man was accusing me of stealing. I almost thought it was a practical joke. A minute or so passed after which I asked the security guard if they had video cameras, he said "yes". I thought, why not just work with the guards and clear this problem, I was innocent, and the tape would prove my innocence, so why not work with Safeway and resolve the discrepancy.

I agreed to go with them upstairs to review the videotapes. I followed 2 security guards up the stairs (to what led to the break room), the older guard kept on putting his hands on me, pushing my back (not hard at all, but I guess he wanted to make his point that he was in charge). Once upstairs, I asked to see the videotapes, in which he replied, "We don't have videotape here, what do you think this is, King Soopers?". I had been tricked. I started getting a little upset and to tell you the truth, scared. We argued, why would he tell me they had security tape, when in fact they didn't.

Then he then put me in handcuffs, all the while teaching his new trainee how to put the handcuffs on me and what to say to me as he was putting them on. His reasoning, "Sir, you're getting a little bit wild, I fear for my own life, so I am putting you in handcuffs, and that it is for my own protection". All the while I had made no aggressive gestures. I may have raised my voice because I was trying to protect my innocence, but never had I become erratic. I was being treated like a criminal when I was just an ordinary customer. I believe anyone would have acted the same way, if not worse, had they been put into the same position.

I asked to see a lawyer for wrongful detainment. He said, "You're not under arrest, so you don't need a lawyer". They searched my pockets, asking about a prescription drug I had in my pocket (this is an invasion of privacy), of which I am prescribed. They then slapped a paper in front of me and told me to sign. This paper, to sum it up, was my plea of being guilty to their alleged shoplifting of coffee beans claim. It stated that Safeway could recourse a minimum of $1,000.

I refused to sign. There was no way I was signing a paper that said I was guilty of something that I didn't do. I've never shoplifted anything in my entire life, and I wasn't going to start at 23 years old, with an $8.00 bag of coffee. The cost for a bag of coffee is not a significant amount of money being that I had a $28,000 per year tuition. The older security guard then gave me an ultimatum- If you don't sign this paper I'm going to call the police. This was now extortion. I told the security guard that they had better call the police because there was no way I was singing a paper that admitted my guilt to something I didn't do.

The older Security guard then got up and walked to (I'm guessing) the manager's office, closed the door and called the police. This left me in the room alone with the younger security guard, who for the most part, had said close to nothing during this whole situation. I turned to him, looked him straight in the eyes, and asked, "Are you sure you saw me steal those coffee beans?. At first he didn't reply, only stared back at me. Then I asked him again, "You saw me steal those coffee beans?". His face started to move and I knew the next words out of his mouth were about to be "I don't know" - he seemed very confused.

Then out of the back room, the older security guard yelled out, "Don't say anything to him". The younger security guard stopped acknowledging me completely. 2 minutes later, the younger security guard got up (the older security guard was still calling the police), went over to my bag of groceries, and flipped through the receipt. "Ahaaa" he says, "you didn't pay for one of these Reeses Pieces candy bars, there are 2 in here, and you only paid for 1". I told him to "take another look at the receipt- it was a buy 1 get 1 free deal". He realized his error and returned to his seat, tail between his legs. 20 minutes passed, in which the security guards went into my wallet, took down my information, wrote their security report. The officers arrived, they waited to see if I had any priors, were informed that I did not, and took me out of the handcuffs, and escorted me out of the Safeway store.

This incident occurred on Friday, November 19, 2010, 5 PM. A friend and I picked up merchandise, and were leaving with a cart. My friend was the one who purchased, and he was pushing the cart. As we proceeded out, his cart handle hit the display of gift cards, knocking a large amount down. Upon further inspection of the display, noticed that they placed a floor display on top of a smaller base, so the display area was wider than the base at about cart level. My friend tried to save the shelf/display from falling forward. He catches it half way down, and knocks over most of the cards. I'd say it was over 100. As we looked on in total shock, the assistant manager Castillo, while on a line servicing customers yells, "you aren't going to pick that up?"

I looked at him in disbelief, and say it was an accident, and why is the middle of the display jutting out. He proceeds to come by and tells us that the aisle is wide enough for a cart to go through. I explained that it was an accident, and that my friend even attempted to save the display from toppling over. He then tells us to leave. We walked to another store in the shopping center, and return to walk past the Safeway.

Now, the manager is out side standing in our way and intolerably "eyeballing" us. My friend asked if he needs help, and he proceeds to ask us why we didn't pick up the cards that were knocked over. My friend was so aghast, he simply continued walking to the car. I then asked for the manager for his name, and his supervisor's contact information, because his name tag only had "Mike **" labeled on it. He simply replied that this information was on the receipt. I told him I didn't make a purchase, so I asked him to get it for me. He continued asking why we didn't pick up the merchandise and I continued to tell him it was an accident. I asked, do you make your customers clean up accidents? He then walked me to the service desk ,where he preceded to hand me a receipt from a previous sale that belonged to another customer, while still refusing to give me his name, or any supervisor's contact information.

I told him I think I will have to call his supervisors, and he encouraged me to. As I was exiting, I saw assistant manager Castillo, who then asked me to come to his office. He asked why I was upset, and I told him it was because first, he asked why we weren't picking up the cards, then his manager was standing out in the front waiting for us so that he could confront us. He then gave me his name and asked me to stand outside of the office. I told him, "you just asked me to come in".

I tried to call their complaint line, but gave up after waiting for over 30 minutes. I just don't understand why the manager was being so confrontational. I have not been able to return to this Safeway, even though it is walking distance, because I don't feel like running into, either the store manager, or the assistant. I live within walking distance, and usually purchase items daily.

Safeway is advertising turkeys at 25 cents a pound even on television. It says nothing about a minimum $50 purchase. I bought a turkey for 25 cents a pound for my mother with her Safeway card. I went back to get another for myself and they then said I had to buy $50 worth of groceries. This also happened with some of my employees. I used my mom's Safeway card for hers and tried to use mine for mine. They need to make sure if they advertise 25 cent a pound turkeys that is is fair for everyone.

I just bought a few lunch items at Safeway. It's extremely busy during lunch (12-1.30). Only two cashiers were on duty today. One cashier was screaming to customers to hold their debit/credit cards at hand. I felt intimidated. I thought I had a deal when I bought 2 packs of Orbit (2 for $2.00). But on my receipt I see it's $2.78. I went to customer service. There was no one there! So I called them. After waiting on hold for 3 minutes, they were very unfriendly and told me they were too busy, couldn't double check if I was right and I had to go back to the store with my receipt. I told them I was just there. And I waited for customer service for 10 minutes and had to leave and get back to work. He told me he was busy and what to do again, saying "I am not repeating myself 3 times." It's the worst customer service ever!

I had my RX call in from my surgeon and when I went to pick up, I was told my RX needs to be special order, so I went back the next day October 26, 2010 and picked it up. I was charged $40 co-pay for a small bottle of 5cc eye drops that cash price list as $231.49.

I started using it for 30 hours, before I found out on the bottle mark by pharmacist in red, "Discard:10/10", which means it was a expired medication, so I contacted the pharmacy. Another pharmacist responded that she ordered a fresh medication for me, but she also told me that she'll order another bottle of 5 cc for me, because my RX was for 10cc, it clearly marks on the pharmacy paper "Qty:10ml", which I was charged but never was told and never was given the enough medication.

This store advertises and provides 10 cent/gal. reward at "participating fuel stations." But the station is in Farmington, New Mexico, over 50 miles away through very dangerous and bad roads. It is a 2-hour drive. They never mention this in spite of pushing their reward system. I confirmed this both on their website (safeway.com) and with their national customer service line at 877 723 3929. This is the number that appears on the receipt. I have accumulated $80.37 in gas rewards that I now find I cannot use even though they advertise this program.

The floral clerk was very rude and had a very bad attitude. She was one of the first people who ever treated us bad at any Safeway Store. Her co-worker, Fran, or something like that, was more important to her than us customers were. They seemed to be having some kind of special one-on-one discussion and we interrupted them. They did not even try to act like they like us. Never again will we be shopping at that Safeway store, it sucked big time. Fran, was a "some-what" supervisor, I believe, but believe me, she didn't act like one that day. Sorry to have bothered them at all.

I was trying to buy some chips that were on sale for 2.99 but I was charged 3.99 by a clerk whose name I cant remember when I asked about it. I was given a dollar back and told that I could not get a refund even though you had a posted guarantee. He made me go to customer service, I waited there for 10 minutes before I asked what's going on and they said, "Oh, the managers outside, I'll go get him". 5 minutes later, I decide to go outside to see what's going on and the clerk who wrung me up was out there and told me, "The manager was in his car and we don't have his number sorry" and I said, well, where's his car? And he went to the car to get him but still I had to wait another 5 minutes before the manager Francesco came out of his car to help me.

At this point, he made me walk around the store to check prices and finally gave me a refund. But he gave me 4.99 back and I paid with a $5 dollar bill when I confronted him he told me to, "Have a nice day". I had to ask him many times before he did it for me. I was very frustrated and wanted to send in a complaint about the worst service, I've ever had at any safe way but had to ask him for his name since he wasn't wearing a name tag. I don't like the way my neighborhood grocery store whom my mother worked at has changed.

I have multiple sclerosis and it is difficult for me to shop. Safeway.com is an outrageously overpriced scam. They did not deliver over half the items that I ordered. The produce was rotten. The poor driver was toothless. I called to complain and requested a credit which they could not arrange. They wanted to come pick up the rotten produce. After waiting for 20 minutes or more, I was disconnected. I told them I would file a formal complaint if they did not credit my purchase.

3 weeks ago, Friday, August 13, 2010 my daughter and I went in this Safeway store and spoke to a nice guy in your bakery department. We picked a custom bronco sheet cake for a birthday cake out of the book there. For Sept. 4, 2010, he wrote all the info down and assured me it would be here on time. A week before the order was to be picked up, I called to make sure everything was okay. They said yes. I went to pick it up and they did not have the cake. And the lady was really rude. She never said sorry once but did say I can have this one for half price. I told her nicely that's not what I ordered. Her remark was, "Well, we don't have it here. Take this basic bronco cake." It was not even close to it.

Then, she said, "Do you want it or not?" That's when I got upset. Now I have to take this cake to the birthday person who is going to be upset. And the cake was the center of the party. Everything was supposed to spin off that cake. I live 5 blocks from the store. I have shopped here for a long time, not because it's close, but because of the union. I respect that and I never have had a problem ever until this. It was a special party that required this cake. I'm very disappointed. I have relatives that work for your establishment, a truck driver, butcher, and cashier. I'm sorry to say I will no longer be shopping there unless the manager understands the situation and apologizes not to me but my wife.

I shopped Safeway on 8/30/2010 around 10 a.m., found the thick sliced bacon for $3.99 which looked like a great deal. To make sure I asked one of their employees who was passing by and she said they are all $3.99.

When at the register, it rang up for $9.99. We checked the price with the bagger named Richard, he said it was the wrong item and moved the four additional ones that were above the $3.99 tag and put them in the right spot above the $9.99 tag. That is when Raul from produce section who had witnessed me asking the question earlier told Richard that he remembers the female employee who told me that they are all $3.99 earlier.

The cashier called the store manager (Bill **) and he came down and said we can't make money doing it for that price after I explained the whole thing. This is switch and bait; the store, its managers and staff are responsible for the accuracy of their item's locations and tags. Specially given the times, consumers are taken advantage of when stores fail to accept responsibility for their poor business conduct and unethical practices.

I have been going to Safeway for years since it is only 5 miles from where I live. I have been using the bottle return there every week. Since the store changed to a new bottle return machines, first they reduced the number of machines, the machines are too big for the room which means consumers are now asked not to take carts in the room. Second the machines do not work properly. Third it took me 2 1/2 weeks to return $10 worth of bottles because there are so many people waiting to use the machines while the machines are breaking down. I have now begun to take my cans to Fred Meyers which is 16 miles from my home and since I am already there I now do my shopping there.

Today I happened to try Safeway again hoping they had fixed the problem but they hadn't and four different people who were waiting to do cans were complaining about the same thing. I told them I now go to Fred Meyers that they have a system where you can open a bin pour the cans in you don't have to touch them, it sorts out the ones that have no refund and does the rest, they have 8 machines and a huge room where you don't have to lug your bottles in by hand because carts are not allowed like Safeway does, I converted those four people and 3 of those said they were going to tell the friends they had that were having the same problem with Safeway's can return. So think of it this way myself and four people, plus any and all friends they are going to tell and shop somewhere else, and who knows how many more people have gone to Fred Meyers to return cans and do their shopping that I don't know about, all because your company can't get a simple things as can sorting organized.

My wife bought me what was supposed to be a pumpkin pie. It was the worse pie I ever tried to eat. It did not taste anything like pumpkin. I threw it away.

This week, my girlfriend came to stay the night. I live in Woodbridge and she lives in Alexandria. She went to do some shopping at our local Safeway branch as we often do. When she got back home, she was very upset due a comment made by the store manager that happened to be ringing her up that day. She stated that the tattooed manager made a racist and judgmental comment about her use of food stamps. When she presented her method of payment, the store manager said, "Figures!" I know that Safeway does not allow their employees to treat any of their customers in such a manner; be they pay by cash, credit, debit, or food stamp. This is no way for a store manger or any employee working in any capacity to act in customer service driven business.

I am asking that this matter be addressed and the tattooed manager be addressed as any employee that would dare to have the audacity to make such a comment! The location of the disrespectful store manager is Old Bridge Road, Woodbridge, VA 22192. He was described to me as a young white male with tattoos. She could not recall his name and I was unable to locate his after I came home from work. I tried to locate her receipt, but she said that she lost it after trying to exit the store after her encounter with the rude manager. Thank you for your time. I know that Safeway will not tolerate such behavior, and hopefully, a fitting sanction will be issued for such behavior.

I shopped at the indicated Safeway store on Monday, August 02, 2010. I checked out at approximately 3:30 pm with cashier Mercedes. The cashier failed to place some of my groceries in my cart as she had my other groceries (green bell peppers and Vidalia Swi onions). The groceries left out of my cart are only valued at $1.60 plus tax. But I called the store to request a refund on my credit card. I spoke directly with the store manager Terry. He only offered a refund if I would drive the approximately 40 miles round trip back to his store.

He indicated the store cannot issue a credit card refund unless I personally return to the store. He did indicate that I could go to any Safeway but there are no others nearby that I'm aware of. And I do not see why this should be a problem anyway. Today's error has a small dollar value, but is a major issue as the store will not refund my money unless I spend far more in gas and time to revisit their store. I was not asking for anything other than the refund, even though the error alters my dinner plans and I will have to shop somewhere before I can prepare the meal I had planned. I do not feel the store manager realizes the inconvenience and cost of his policy of not correcting this error without me having to return to his store. I tried searching online for Safeway but only found the safeway.com site, which does not provide a method to notify the national or regional office that I could find.

I was shocked that your Strawberry Safeway would have only 3 checkout stations open at 1 pm on Sunday. I observed 14 people in the express line and at least 6 in the other two lines. Are you so cost conscious that you would inconvenience so many people of your profits?

Customer Service Ends at 8:00. In this day in age where businesses are lucky to have customers, I came across a business that seems to want to get rid of them. It surprised me since I do all of my grocery shopping there and have always been happy with their service. There is always a smile and help when needed. They are very structured around brand, and I carry around a little card to prove that I am one of their loyal customers at Safeway.

I am going to backtrack a bit here and say that I still enjoy shopping here and this experience hasn't soured me to the point of never going back. I just want to point out how one person can leave a very negative impact on a customer, or should I say customers, because in the ten minutes of my life that was wasted at this store, two other customers beside myself were also impacted. The story starts with me buying one of the "Million Dollar" scratch off lottery tickets. Never having won over $5 on these things, I was very excited to keep scratching off matching numbers, thinking there was something special about this ticket--waiting for that Million to appear. It never did, but after all of the foil flakes hit the ground, I had won $100.

The next time I went into my favorite store, I headed towards the customer service counter (a misnomer) to get my ticket redeemed. There was a customer already at the window, who I could tell had been waiting for a while. All he wanted was a pack of cigarettes that were behind the counter. The clerks up front of the store were good at acknowledging him and calling for customer service (again, a misnomer). After about five minutes, one of the clerks paused his line and came over to get the customer his cigarettes.

He saw that I needed to redeem some lottery tickets and again called for customer service. Just when I was about to have them call the manager (where were they anyway), Belinda appeared, Pizza box in hand. The first thing that she said to me was "Can you see that the lights are off. When the lights are off, customer service is closed. I'll help you this time, but next time, if the lights are off, we are closed."

Now, I have multiple issues with this. First, don't lecture your customer about the time that customer service ends. If you are going to help me, then help me without the lecture. You are trying to make yourself feel better at the customer's expense. The customer who had been waiting ten minutes for you to get your pizza. Second, customer service never ends. It's part of doing business. The counter may be closed, but if someone approaches a customer service counter, you go up to them and ask how you can help them. You don't go up to them and say "Sorry, Customer Service is closed." You also don't expect them to know that "Light On - Customer Service. Light Off - you're on your own."

While Belinda was helping me, a nice lady came up to the counter. Belinda was nice enough to tell her that Customer Service was closed (she also mentioned the lights, just to be helpful). The lady had used the automated DVD machine and the machine had given her two movies instead of one. She asked Belinda how she was to know which movie was the one she ordered. "Just open them up and see," said Belinda. Ok, makes sense. She could have taken the movies and helped the Lady find which was the right one, but the logic makes sense. So the lady opens the movies and finds the one she wants. She tries to hand the other DVD to Belinda who says, "I can't touch the movies." "What should I do? " asks the lady. "Just put it back in the machine," says Belinda. The lady puts her head down and heads back to the machine.

I am not sure what she was thinking. She should have known customer service ended at 8:00. I got my money, after one more lecture about service being closed when the light is out. I headed over to the Scratch off machine -- going to feed it all back -- never did do well in Vegas. Scratch off machine had a big out-of-order sign on it. By this time, it had been about 20 minutes. Wife and dog were out front in the car and didn't want to get either of them mad, so I left. My one thought after leaving. I am not sure Belinda's service light ever really comes on during the day. Safeway, make sure the people who are responsible for customer service, understand what it means.

I went into Safeway on July 6, 2010 to purchase bing cherries on ad for $1.48 per pound. There was no limit stated on the ad, but this particular store in Estes Park was out. They issued a rain check. Yes, a large group of us went in together and pooled our money and I was the one picking them up. I have tried 4 different Safeway stores to use the rain check and, even talking to managers "you have to go back to that original store" which is an hour away! I've been told "we cannot honor 100 pounds in cherries on a rain check even though there was no limit stated on the ad or on the rain check" I've been getting a tremendous run around and am livid that Safeway cannot nor will not honor a rain check they issued. I still need 100 pounds in cherries and demand they honor their rain check.

On July 17, 2010, I was shopping at this store. While in the dairy/produce section, my son called me over to a clearance table to ask "what kind of bug was that?" I looked inside the dark shelf hidden amongst clearance items and saw a huge cockroach! Obviously, if there is one, there are many. This is a public health concern. Please advise.

Last Friday, 7-9-2010, just before store closing at 11 pm., I was in line with a female employee named Shastain who was conversing un-relentlessly with the customer in front of me for over 5 minutes while slowly checking out what couldn't have been more than 5 small items. When I politely asked her if she could keep going since I only had 1 can of dog food, she said abruptly, "You'll just have to wait!" Then she continued with the conversation arrogantly staring back at me as I stared at them both. She subsequently hissed and said to the other customer, "These white ** can't wait." Then, she slowly rang up my order and told me to leave my money on the counter under the credit card/phone number punch in device and said she didn't have any change left (5 cents. The sale was $1.05. I had $1.10). I had to dig for 5 pennies with my dollar.

I walked in the next morning at 9, but he was busy and I couldn't reach him by phone up to this time. I myself am a manager at Olive Garden Restaurants, and am an officer of the Baltimore City Board of Elections, and this employee is terribly bad for business. I had to advise everybody I know to discontinue shopping there.

Racial slurring is illegal under the Annotated Code of Maryland and the US Code. I expect to hear from proper Safeway management on their official rules. Add to that, the economic impact it has on shoppers in this lower-middle class neighborhood who can shop at locally represented discount stores like Save-A-Lot, Aldi's, and Deal.

Two weeks ago, I received a $10.00 of coupon for spending over $50.00. The fine print on the coupon stated that change would not be given for any orders under $10.00. The clerk ran up my order total as $13.95. I gave her the coupon and $10.00. She got rude with me and stated that I could not use the coupon unless I spent $50.00 or more. I told her that that is not what the coupon states. Please read the fine print. She said she didn't have to. I said I got the coupon for spending over $50.00 on my last visit. She said I had to again. I said I will not spend 10 cents in this store ever again.

I have called corporate and emailed them, and also, I left a telephone message for the store manager to call me as there was no manager available at 6 am when I was there and of course no one has called me. I will not shop this store again due to deceptive advertising on coupons given.

Safeway had an advertisement with the headline "Save Big when you Stock Up!" in the Oregonian that announced deal offering a "12-Pack Smirnoff Ice, Pyramid or Blue Moon" for $6.99. When we got to the store, we were informed that the ad was a misprint, and it was actually a 6-pack for $6.99. When we spoke with the employees, they told us that they wouldn't honor the ad, and our only option was to call the customer service line. I did so, and was put on hold for about 20 minutes before speaking with a service representative who, after telling me that there was nothing she could do, offered to call the store manager. She put me on hold for another 10 minutes, then came back on and told me that Safeway wouldn't honor the ad.

We then went to return the rest of the groceries we had bought at Safeway because we didn't want to give them any business. While a customer service representative, Lori, did the return, we discussed (amongst ourselves, not directly to the employee) how we were going to call the Better Business Bureau. At that point, she said, "You guys are pathetic, I don't have to do this." At this point, her supervisor, Krystal, stepped in and told us that she wouldn't even do the return for us because we had offended her employee.

She kept our groceries without giving us our money back and told us we would have to talk to Tom tomorrow to get our money back. We also found out that the service representative on the phone had talked to Krystal, a supervisor, instead of talking to the store manager, as she had told us she would. Krystal wouldn't give us any help, and we haven't talked to the store manager yet. We were denied the deal advertised. My friend was denied her return, even though Safeway kept her groceries. We wasted a bunch of time as well.

I have been a loyal customer of Safeway for over 25 years. I am about to quit you. Why? Several product reasons, not people (they are wonderful at the Sedona store). Let me give you some reasons. I have never had the problems before that I am encountering now. For example: molding bread on the shelf, bags of oranges that are molding, broccoli that I am told they no longer order with the stems, medium Calif Pizza kitchen pizza no longer being ordered from the vendor because of sales (I have been buying them for years), and milk that is outdated when I get it home. I didn't use to have to look at the date in the store. I could depend on Safeway.

These are just a few examples. I know they are replacing most items with generic brand and have been for years. But you and I know all things are not equal, and that includes product. Their policy of replacing items with theirs (bottom line I understand) just isn't flying with me anymore, nor to a lot of people in the clubs that I belong to here in Sedona. I spend approximately $800.00 to $1,000 per month in store. That is about to end. Life itself can be a frustrating experience, but I don't want my shopping experience to be that way.

I'm afraid I did not have time to take down names as I was already very late by the time I was allowed to leave the store, but the employees involved would have been those on duty at 8:38 pm, June 6, 2010. Basically, my checker forgot to give me back my validated parking card, and I did not notice this until 2 minutes later when I got to my car. I then proceeded immediately back to the same checker and said that I must have forgotten it. She looked at me, but did not speak. I decided to not be a pest and let her finish with the customer who was currently checking out, and was surprised when she asked me how I wanted my items bagged. I told her that she had just checked me out about 5 minutes earlier and repeated that all I needed was my validated parking card. She looked around a bit, asked me if I had checked my pockets (I did not mention that they were the first place I looked), and then told me that the manager would have to review the security camera videos before they would let me go home.

Again, I decided not to be a pest, but had I known that this meant I would be left to stand there wasting an additional 40 minutes, I would have most definitely made a scene! In the end, what must have been a very thorough analysis of the security video revealed that my parking card got stuck in the validation machine. I have been doing my shopping at this particular Safeway store ever since it opened. I do not expect the employees to know me by name, and I don't even really expect them to care how I'm doing, although this particular checker asked me "How are you today?" three times in a row, ignoring my answer each time. However, I think I speak for most customers of any place of business when I say that I do expect to not be treated like a thief when a store employee makes a mistake. In fact, I actually have no idea what incentive I could have to lie about this. Could I really have turned around this ticket on the "black market" inside of 2 minutes? Are stolen parking cards really a major financial burden on Safeway, Inc.? Has my neighborhood really gone that far downhill?

On May 15th 2010, I went to Leduc Safeway Pharmacy to get the last of my 5 refills of 200 pills of Metformin. I am a type 2 diabetic. I was told my prescription had expired, so the pharmacy refused to give me my last refill. The pharmacist gave me 8 days of pills and told me to make another doctor appointment and get a new prescription. As it turns out, the ten days of pills they gave me are finished today. My doctor is unable to see me until the 3rd of June. I went back to the pharmacy today and explained my situation to the pharmacist. They refused to give me any more Metformin. I have been denied medication I am entitled to for a second time, now.

I have just got off the phone and left a message with the Alberta Human Rights Commission. I have filed a formal complaint against Leduc's Safeway Pharmacy. It was explained to me they are following a college standard for prescriptions and refused to do anything about it. Obviously, this college standard needs revising. I refuse to believe I am the first person this has happened to and shocked that no one has done anything to correct this ridiculous policy. It's time for change. The Pharmacies and Medical community of Canada need to pull their heads out of their ** and do the right thing.

I started not getting prescriptions that I ordered three or four months ago. I took it as pharmacy errors for a long time. A girl, I think maybe named Brandy or Mandy started sounding really unfriendly as soon as I spoke on the phone. I would call my prescriptions in at the same time as others at my house and they would get theirs but I would not get mine. She has gotten meaner and meaner to me when I call to ask to fill a prescription if I get her.

Then I go to get them and they are not there, so I wait a couple days and go back and they are not there. The pharmacist says that it's in the computer that he already gave me my meds but he didn't. Most importantly, I have several witnesses since I purchase prescriptions for the other three people in my house and they pick them up with a business card I put in their name. They have even called them in so it's not me.

Twice now, she has taken the paper prescriptions from me and both times the pharmacist said that he doesn't have the order. I have had her do this several times and each time every one of my people gets their medications. So why are the homeless people who live with me getting meds and I am sitting here not having the medications that my doctor never wants me to miss? We have called them in on the computer and on the phone. We have punched in the numbers and then we have called. I had two of my people call them in for me and still I have not received them. Some of my medications are three months overdue. Some of my three month overdue medications are ones that my doctor said stopping taking suddenly could be very dangerous.

Some of my medications are the kind that needs a paper prescription each time and they have been taken but that is all. I was on a high dose of Concerta and that grumpy pharmacy lady has made sure that I didn't get them. Suddenly stopping Concerta is not recommended. Now she is withholding not only that but two more important medications. I am sitting here with the empty bottles. I called yesterday and she said it was too soon to get them. The date on the bottles are: April 3, 2010 and March 27, 2010. What is with that? Something needs to be done about this crazy mean lady! I wish I could remember her name. I have three witnesses. What should I do? Severe anxiety attacks when she withheld my Ativan until the middle of the month.

I don't have mild anxiety but as my therapist calls it "Severe"! So it caused me physical pain. I couldn't leave my home due to anxiety, chest pain, breathing difficulty, difficulty taking care of people and animals which I do full time because I have no job. I had this terrible pain and couldn't move from my chair. When she withheld my Concerta I made big messes. Again another thing that my therapist calls severe is my ADHD. So she really messed up my house and made me unable to run my online store due to concentration difficulties.

We were trying to send money via Western Union for a payment and the clerk in customer service mistakenly issued a money order in the amount of $568.42. I told her that she has made a mistake and she said that it wasn't her fault and that we could not receive a return of our money. I couldn't believe what I was hearing. It seems that Safeway can't even cash its own money orders, or refund a transaction. I am not sure how this is possible. They happily took my money, but refused to return it. I should have called my local police department. I will surely be following up on a complaint against this store. I am guessing that this is not legal. I needed to have a payment made within a certain time frame, and now I will have a late payment strike and possible default of contract with the payee. I will surely follow up on any possible legal action against this store if at all possible.

At 7:55 pm EST on 05/03/10, I picked up 2 separate retail store gift cards at the local grocery store, Safeway. Prior to having the cashier, Justin ring this up, I clearly asked him if I could get two separate activation slips for these 2 cards. He assured me yes he could give me two slips. After he rang up my purchases, I only received one activation slip. I asked why they were not separated and he stated that they needed to be rung up separate and he didn't realize that would happen. He directed me to go to the assistant manager, Lutan who could fix it. I walked over there within 2 minutes of my transaction and she told me that 'no refunds or exchanges' were allowed on gift cards.

I turned around to see Justin and another male cashier laughing about the situation since they were less than 15 feet away. No other customers were at their check stand. Is that a way to treat your customers? I told Lutan that this was not my fault, her cashier gave me incorrect information and that I didn't want to return them, I simply wanted to get two receipts. She would not help me. I asked her, well what happens if customers purchase multiple gift cards, how do they get their receipts. She stated, "Well, they can cut the receipts up to separate them' which is how she directed me to solve my problem." I asked to escalate this issues and she gave me the Store manager's name: Lester C, the District Manager's name: Ed M, and the VP's name: Henry B. I asked for their phone numbers and she said that I needed to phone the toll free number on the receipt.

I walked outside the store to phone number and got the main customer service helpline. I spoke to an Angela and a Katie, who both logged my complaints. I asked them to have the managers phone me but they stated "that no names or phone numbers are attached to my complaints" and I could not get a call back. What kind of selling practice is this? No one to phone me back and no way to purchase multiple gift cards unless they are separately rung up. My only resolve was to file a complaint with the BBB in hopes that someone from the BBB would help me with this issue. Spent almost 45 minutes on the phone with the toll free customer service number, had to pay cell phone charges for an issue that was not my fault.

On April 13, 2010, I purchased Cod Fillet from over the counter that was wrapped by the attendant on hand. When I arrived home, I unwrapped the package and there was a brown worm wriggling about on top of the fish. I don't know if it had worked its way out of the fish or if it was present when the attendant wrapped it, but it was not in view when I purchased it.

I immediately took the fish back and advised the customer service representative of the problem and she promptly gave back my money. She called for a manager but one did not come in a timely manner and I got tired of waiting and left. It is the second time this type of issue has happened with fish purchased from behind the counter.

The first time it happened, I purchased Red Snapper and had stored it in the freezer. Two weeks later, upon unwrapping it, silverfish bug was crawling from beneath the fish. I threw it away and did not contact Safeway, because I could not locate the receipt. I was advised by the FDA to contact Consumer Affairs because I contacted them as well.

On May 7, my brother tried to purchase 78 cards of $ 20 value Safeway Gift cards. First we went to the one next to my house. The clerk said if we need that qty, we need to fill in a request form in advance, but my brother needed those cards for the very next day Chinese's consulates party. The clerk then asked the manager to get permission of how many we can get by Credit card / debit card , the result was 25 cards, then we knew in order to get the total qty of 78 cards , we might need to go to at least 4 different stores. Here comes the nightmare, at the next Safeway store we went to, which is on 735 7th avenue CA, we encounter this:

The clerk asked the manager too, and she asked us the form of payment? we said credit card ( we can earn extra point by paying Citibank credit card) , Then the manager replied was we can only get $ 300 value of the card , which mean we can only get 15 cards of the $20 value Safeway cards at this store . But if we pay in cash we can get the total cards that we needed , I was very, very confused because Safeway is a big stores and everyone can see VISA , Master card, American Express , Discover etc., Logo on every register machines, and they means those are the forms of payment that Safeway would accept, aren't they?

So I requested to talk to the manager, the lady manager came and explain there were fault credit cards activities going on before, so she couldn't approve any amount ($ 300) beyond that. First, since my brother is a handicapped person, is she can do any convenience for my brother? Second can she just ID us by calling the card center (we have offered that already)? But she didn't do anything, instead, worst of all, she turned around and laughs and said to the other lady (Safeway employee but not wearing uniforms) something like why I have to give you an exception, they went back to the room. And I will never forget those faces when she laugh and said why I have to give you an exception Is that just because we are Chinese , so we got this treatment ? Or simply the manager at 735 7th ave. can act and said and laugh whatever, whenever she wanted to?

I don't expect I will get any response by this letter / email, but I will continue to write and to send this to the right person who would fix this kind of unfair treatment by this Safeway manager.

Safeway's grocery stores in Calgary stopped serving 3 out of 5 Baked Lay's flavors offered in Canada. Southern Western Baked Lay's and BBQ Baked Lay's were 2 of my favorite chips. They are a healthier, better- tasting alternative to just regular greasy fatty chips. I'm not impressed they still sell the original Baked Lay's which is always full (never seems too go down in stock, so I don't think it sells much), yet when they did sell BBQ and Southwestern, both were hard to get because they were always flying off the shelves.

Why? Is healthy not important too Safeway? I've stopped shopping at Safeway when I noticed all the Safeway's pulled those flavors, and when I asked, they said they have no plans on bringing them back and that it was upper management decision.

I have been shopping at Safeway the last 10 yrs since I moved here. They have become progressively worse. Originally they issued club cards. "This was to eliminate the need for coupons." It has become a farce. Their sales circular now has sales that require club card coupon. minimum purchase, specific days within the circulars' weekly paper. For instance, one Friday you could purchase 12 pack Coca Cola for $3.33 only on Friday with a club card. When I went to check it out I could not get the sales item because in the tiniest letters, it said $3.33 if 3 were purchased.

This has become a trying time each time I go to the market. Different days of the weeks have different sales, must have a coupon, must have a minimum purchase & then many times in the smallest print imaginable there are more requirements. Besides all that many times the correct price isn't in the computer. This goes on & on. Why have circulars, club cards, coupons, etc.? It has become a battle of wits. Why isn't this practice stopped?

It means making a customer go back to the store 2 or 3 times a week. Shopping has become a career. I have also caught so many overcharges in the last 2 yrs & Lord knows how many weren't caught.

My daughter recently had an emergency cesarean section, and afterwards, she and the baby came to live with me. She receives WIC vouchers, and when she picked up her card, they told her she could authorize one person who could purchase the WIC items using her vouchers. Since I am the one helping her, she wrote in my name while the representative watched. That night when I came home from school, she told me that she was out of formula and asked if I would go to the store and buy it with her vouchers, and she handed me the WIC card with our names written on it. I went to Safeway because they were the closest store.

At the check stand, the cashier rang up the items and then refused the vouchers because my signature did not match the one on the card, which my daughter had written in per the WIC representative's instructions while still standing in the WIC office in Medford earlier that day. I showed him my driver's license with my name on it. He still refused. I asked to speak with the manager. The manager asked him if I could just sign above the printed name. He refused because he said the WIC rules stated that there could be no more than two signatures. I pointed out that it was not more than two signatures because the printed version was not a signature and was the exact same name. He still refused and said his job would be on the line. I told him the baby was out of formula and I needed to make the purchase, and the WIC office had instructed my daughter to write my name in so I was sure they would be doing nothing wrong. He still refused.

Then the manager told me they could not accept the vouchers because they would both be fired. I explained again that the WIC representative had told my daughter to fill in my name while she was at the WIC office, and I was not able to be there with her. They still refused. I explained again, and I showed them that my identification (a local driver's license with a picture) matched the name on the card. They refused. The cashier told me I was on camera. I told him that was fine, I was glad to hear it. I was very calm throughout this whole episode, although I was increasingly frustrated, especially after being told I was on camera as if I was doing something illegal!

Finally, I paid for the items with an alternate method of payment which is her food stamp card. Because there were five cans of formula designed for babies with colic and two containers of milk, it took most of the money on her food stamp card so she could not buy any groceries. Not to mention the fact that he accepted her food stamp card but not the WIC vouchers.

If I had not been feeling so agitated, as the line behind me was really long by this time, I would have put everything else back and just bought one can of formula. Now I have to take a day off from school and work to take the items back so she can get a refund on her food stamp card and then drive her from Ashland to Medford to have WIC make a new card for us, or whatever they need to do, because there are no WIC offices in Ashland and my daughter does not have a car. All I have is a pick up truck which she can not drive because it is a stick shift and does not even have power steering.

I am in graduate school and have already fallen behind because of the many appointments and duties that came with the baby moving in with me so this is just another wrench in the works. I am sure things will work out, but I think that Charlie, the cashier, and the young manager were not wise in their assessment of the situation and I really feel that the intelligent and humane thing to do would have been to realize I was that person and use their common sense to discern that they would not be fired for letting a person who was authorized to use the vouchers to make the purchase. Instead they caused me a lot of stress after a long, tiring day and forced another difficult day upon me, my daughter and the baby. That is all I have to say about that.

I responded to the superbowl Sunday Ad offering "Signature Cafe" St. Louis-style Smokehouse Ribs as a $5.00 special "Friday through Sunday Only" and was told at both San Leandro stores that they were out. This was on February 6. So I obtained a "rain check" from both locations.

Today, I went back to both stores (for the third time since receiving the "rain checks". Needless to say, I was once more disappointed. They wonder why business is down? I will be back to Costco in the near future.

As a Qantas Frequent Flyer and Woolworths share holder i shop at Safeway. I am disappointed with the lack of staff at Wendouree Safeway. Today, I stood at the express check out for 5 minutes with seven people in the queue and one pleasant young lady serving us. There were only three other check outs operating which were also full. At 4:45pm on a Friday afternoon, I think there should be more staff to open more check outs.

My 4-year old granddaughter was prescribed Zithromax. One teaspoon at first then 1/2 day 2 through 5. The pharmacy gave her 2 teaspoons at first then 1 day 2 through 5. Within an hour, she was violently ill and threw up for nearly 2 hours.

I called in a prescription refill on 1-20-10, I picked it up on 1-21-10. When I got home I opened it and counted the pills. The prescription was for 30 and after counting what I received 3 times, I came up with 25 tabs each time. I called the pharmacy to report the shortage to the pharmacist, who said because it is a controlled substance that he would have to get another prescription from my doctor for the 5 tablets (they shorted me).

I told him it wasn't necessary and it was not a life or death situation, but I wanted to bring it to their attention. He said he would do an audit and call me back if they had an overage. You can guess where I'm going with this....amazingly no overage. So this controlled substance is not being controlled very well, because either someone received an additional 5 or someone in the pharmacy helped themselves to 5, or they can't count.

I told him that I don't need the 5, it's not a big deal, but I thought it was important for them to know that I was short. He told me that they counted the prescription 2 times, and will make note on my chart to count a third time. Hmm... I can only imagine what the note on my chart is going to say. I'm just trying to be honest so this doesn't happen to someone else, and I fear my honesty has flagged me and being dishonest or trying to scam them. I won't be using this Safeway Pharmacy ever again.

I bought a $15 package of filet mignon, consisting of 2 fillets. But when I got it home and opened it, I discovered that it was actually 4 small strips of meat scrap tied together with string to hide the fat. The meat smelled bad on the inside but looked fine on the outside.

It was too late in the day to return it so I cut off the bad parts and tried to cook the rest. I still got sick from the meat. Thanks, Safeway for scamming me on what looked like good filet mignon. I can't afford to splurge everyday on wasting $15 on bad meat.

This Safeway, was a wonderful place to shop until now. The employees make it a point to try to sell you items you don't need, or even request. I was buying steaks one day, and an individual in the meat department, started making suggestions, that I should purchase some shrimp to eat as an appetizer. He even placed the packet of shrimp meat in the cart I was using. I bought the items, and prepared them later that evening. I did not know it, but I found out that I am allergic to shrimp.

The shrimp made me so ill that I had to be hospitalized. Every time I enter this store, the people come up to me suggesting I buy this, or that. I would like it if they would leave me alone. The people there are not dietitians. They don't know if a person has severe food allergies, or is diabetic. Leave people alone. Only suggest something when the customer asks for a suggestion.

I shop with coupons. I purchased items and then when I gave the coupons to the cashier she started scanning them. She was making two piles of coupons: ones that scanned and ones that did not scan. She handed me back the coupons that did not scan and said I couldn't use them. I asked for the manager and he told me the same thing. After checking out, I went to the service desk to return the items that I could not use coupons for.

The manager was at the customer service desk. He said he could refund the money, but he would have to deduct that amount by the amount of coupons I used for my other items. I left. That is coupon fraud on his part because Safeway gets the money for the coupon plus 8 cents. And he would have been taking the cents off from me during the return of the items so Safeway would collect twice on the coupons. I think everyone is trying to save a little money when shopping and to just refuse me the right to use half of my coupons cost me a total of $9 more than I wanted to spend.

Right now, Safeway is running a sale on the Lucerne 8 oz cheese for 99 cents. There is a limit of three. So, I purchased three with my order. Then as in the past, I put another three in a separate transaction. The cashier said that he wouldn't sell me the three bars of cheese. So, I said okay I will go to another cashier. He watched where I was going and called the cashier to tell him that I had already purchased three. He then proceeded to tell, out loud to the other cashiers, that I had already purchased my limit.

The second cashier sold me the three anyways and I went to the cashier and asked if he were the one losing out on money due to the sale on cheese. He gave me such attitude. Anyways, later that night my husband and daughter went in to buy cheese. My husband's cashier said that it was such a great deal and if he wanted more cheese to just go through her line again. My daughter went through the nightmare cashier's lin and came out with three bars of cheese. My husband didn't want to go back in, so my daughter went in again.

The nightmare cashier watched her and yelled from his lane number 1 to the lane she was in, which was lane number 4, that she had already been in to buy her three cheese! It doesn't stop here...earlier I had called my friend and told her about the cheese sale and she had her daughter go in after we all left the store and the nightmare cashier thought that this young girl was part of my family and he refused to sell to her, saying that her family had enough cheese. The young girl didn't have a clue as to what he was talking about! She said it was the first time she went in for cheese and he told her that her whole family had been in already. Can you imagine the audacity of this cashier? My friend called me to tell me what had happened and I knew exactly who the cashier was referring to.

I will be meeting with the store manager tomorrow morning to formally complain about this cashier. I am not hopeful that anything will happen but his behavior is completely out of line.

They advertised shady brook farms turkeys as .89cents per pound. When I went to pay they said that was only if you spent a minimum of $25. I went back and pulled their signs and there was nothing about a spending minimum. The manager said, that info. is in their store flyer. He would not honor the sale price listed on multiple signs where the turkeys were and said he would put up a sign about the $25 minimum. He would not honor the price. I was really upset because I spent 10-15 minutes sorting through the freezer to find a small turkey just to get the one on sale. Had I known about the $25 I could've purchased one or two more items to qualify for the discount but I had just run in to get the turkey so I could get home quickly and was really upset at this. I feel it was really unfair and a clear case of false advertising.

They are often out of the sale items. This time I decided to ask for a rain check. The cashier gave me a huffy and irritated "Sure." Safeway can ask you for money TWICE at the checkstand for whatever causes they SAY they are helping (I think Safeway gets some kickback for sure)- but can't at all keep sales items on the shelf- or give you a raincheck when you need one and should get one without an attitude.

I stay 50 km. from the store where I purchased the machine, and now have to travel back to get my money back.

Another gripe I have is that I get advertising material in the post, and when I get to the store the assisants tell me the promotion is off! What is going on. Do Safeway South Africa, not have quaility control on their products? Please advise

Yesterday afternoon, Tuesday, August 11, I bought and paid $6.97 for just under a pound of wild Gulf shrimp that were being advertised as "10-15 count "Colossal" Size [supposedly normally priced at $14.99 per pound] and on sale at at the Chevy Chase Circle Safeway - Connecticut Avenue, N.W. in Washington, D.C.

I wanted the Colossal size shrimp because:
1. There are fewer shrimp to the pound, which means less work and time in preparation;
2. Colossal size shrimp should be the meatiest and

3. Colossal size shrimp are supposed to be the most expensive item category, which means, as a "luxury" item, their handling and packaging should be the most stringent.

When I got the shrimp home and started shelling and de-veining (and shelling and de-veining and shelling and de-veining) I found there were actually 24 shrimp in the .97 lb package. (Had the package been 1 pound even, this means there would have been 25 shrimp in the package.) 25 shrimp to a pound IS NOT COLOSSAL size. 21-30 size count is NOT COLOSSAL. 21-30 size count is NOT JUMBO.

21-30 size count is NOT even EXTRA LARGE. 21-30 size count is considered Large. (see web link and verification below)

Why does Safeway advertise that it is selling COLOSSAL size shrimp it is actually selling me something THREE SIZE CATEGORIES DOWN? [from on-line cooking information:] "Shrimp per pound: 10 shrimp or less = Colossal, 11 to 15 = Jumbo, 16 to 20 = Extra-large, 21 to 30 = Large, 31 to 35 = Medium, 36 to 45 = Small, about 100 = Miniature"

I spent more than 20 minutes shelling and de-veining and washing this many shrimp in cold water, figuring "I'm home and now I'm stuck with these stupid shrimp, so I might as well use them up." I went ahead with my recipe, and after washing the shrimp carefully in very cold water, I sauteed mushrooms, garlic, and finally the shrimp with Herbs de Provence, butter and white wine. When they arrived at the table, I immediately noticed the off-putting smell and taste of chlorine in the first bite. Off the shrimp went, mushrooms, white wine, and all, along with all my hard work and wasted time, into the trash.

"Shrimp should not smell like ammonia or rotten eggs - that would indicate the shrimp is old, according to Charles. She also says they should not smell like chlorine - that would mean they were washed in chlorine to kill bacteria. (Rebecca Charles is the chef and owner of the "Pearl Oyster Bar" located in New York City.)

Who are the wholesalers and suppliers from whom Safeway buys their seafood products? And why doesn't Safeway have in-house consumer advisors who are checking the quality of what they buy and sell (at a profit) to their unsuspecting customers?

I'd like to say that Safeway owes me $7.00 for the shrimp, but this is not about the money. But Safeway owes me for all the ingredients that were ruined: the shrimp, mushrooms, the butter, the wine, and most of all, 3. Safeway owes me for my wasted time, standing at the Safeway seafood counter, standing in the Safeway check-out line, de-veining, cleaning, and cooking an item which was ultimately inedible and destined for the trash can.

It is really sad that we as customers have to put up with rude demenors in this store and when other cashiers ask management questions they rudely address them as well in front of the customer. Where has true respect for one another gone. We are paying their salaries and they talk rudely and have attitudes when you ask for help. I truly wish they would close that Safeway its filthy and the management there is a poor representation of the Safeway chain

I strongly believe that Safeway is guilty of false advertising.Looking at their "Super Price Coupon Specials!" it had buy any two Pepsi~Cola 12~packs and get 3 more free plus 1 free participating bag of Tositos.The regular price for the sodas was $5.99 each,but with the club card they were to be $3.99 each and I used the club card.I was charged $5.99.

I spoke up and said I should have been charged the club card price.A supervisor and/or manager was called over.She said that you have to pay the regular price for the items.I asked her where did it say that on the ad and she said that is what it means(however it was not stated in the circular).I find it interesting that there are tons of disclaimers located on the weekly ad circular yet no where does it say one has to pay full price for these items.

When I went to Harris Teeter they confirmed that when they have a buy two get three free promotion and the item is also on sale,you pay the sales price.Safeway's customer service is lacking and I think they mislead customers on purpose since a lot of people who shop there probably don't want to take the time to complain about not getting an item at the price they should have to pay.The people in the long line behind me agreed that I should have been given the sales price.Beware of Safeway and let your complaints be known.

Well, I received a phone call from the local store doing the shopping for me, and putting it on the truck at 9:09 A.M. Friday morning, 1 minute after I stepped into the shower to get ready for work I might add, advising me that my credit card did not go through, and I needed to call back by 9:30 A.M. or the order would be cancelled. I called Roxanne at the Decatur store back at 9:31 A.M. and to no avail, my order was cancelled. She advised me to call customer service. I did, and they told me to call her back. No one at Vons.com or the local store was able to verify, re-run, or take another credit card. Apparently, when an order is cancelled, its gone from the system. The customer has to start all over. Apparently, all orders with problems are cancelled at 9:30 A.M. because its VERY important that the trucks leave on time.

From a customer service standpoint I have to say that Vons/Safeway executives have tied the hands of their employees that provide their services and products to their customers. It is also my opinion that they have seriously understaffed their delivery program. They have also falsely advertised this service to the public: www.local-grocer-deliver.com clearly states same day service is available. Well, giving them the benefit of the doubt, the next delivery day available was not until late Sunday evening, or Monday morning.

Despite several attempts and several phone calls, and several complaints to Vons/Safeway staff supervisors and store managers, not one employee was able to sell me groceries on Friday. The blame was put entirely on me, the customer, because it was my credit card that did not go through. Well, my bank advised they showed no attempt made by Vons/Safeway, and there was $1000 in my account ready to be used. My bank never refuses payments for me, even when I dont have money in my account, because of overdraft protection.

I also advised staff supervisors and managers that I was a long term customer of Vons on Maryland and Twain; six years and $3,000 to $5,000 per year according to my Quicken program, and that Ive waited in LINES at Vons longer than 20 minutes. So, why am, I, the customer, being punished and refused services by a company that is suppose to be in the business of selling groceries.

It doesnt take a rocket scientist to figure out the losses Vons/Safeway is experiencing with this little glitch in their computer system. If Roxanne shut off 10 customers like me that morning it would be a $3000 daily loss for that store alone. If 10 stores are doing the same thing, its $30,000 a day. Ten days, well, just keep multiplying. An investment in employees that have customer service skills would be my top priority, with an attitude of how can I sell my product to you today. My next investment would be in my multi million dollar computer system that sometimes drops Visa/Debit cards, perhaps developing a relationship with the bank(s) systems. And last but not least, an investment in the computer program that allows its employees the ability to see and take care of an online order if a credit card does not go through. Whats hard to understand is NO ONE could see my order to help me.

As for the timely truck departure over customers, I will give an inch. I think one minute past is ridiculous, especially knowing now that the employee had already pulled the items off the shelf and probably had not put them back yet. Im also sure that those trucks are occasionally late.

The top priority for Vons/Safeway should be to sell its customers products as advertised, and not put its inadequacies back on the customer. Obviously, my shopping order was filled just fine by Albertsons.com. They unfortunately dont deliver anymore. Perhaps because Vons/Safeway is the only game in town gives them the right to treat customers poorly. I, for one, spend a lot of money in Vons/Safeway annually, and, my wait in line certainly adds up as well, earning me an extra minutes grace now and then.

Get it right Vons/Safeway, because youre losing customers, which equates to losing money, if you havent figured that out yet.

this is a bit different than your standard complaint, but I hope you'll post it none-the-less. To verify, search the Austin American Statesman. I believe the article was June 27 or June 28.

I am appalled that Safeway fired US Army veteran Troy Schafer at the Randalls Round Rock, TX store for chasing a purse snatcher that stole a customer's purse. Police were able to capture the suspect and return EVERTYTHING to the victim only becuase of the heroic actions of Mr. Schafer. For his reward, he was fired by Safeway (owner of Randalls). I will not be shopping at the Lakeway store which is only two miles from my home. From now on I will be shopping at the HEB five miles from my home in Bee Caves. Safeway should be ashamed of itself.

Safeway have a program called Power Pump that reward points based on what you buy. Since Jan. 2009 to the present, I have reached the maximum of $400, $600, and $800 reward accumulation, but did not receive a gas card. I would notify the store manager. I was told to call 18777233929 with no results. Then, I noticed that each time I would be close or near the amount to obtain a gas card, I would be given, my sales receipt would print out another person's name after my card had been swiped or my pump credits would be wrong. For example, on July 5, 2009, I spent $322.52 using my Safeway membership card - **. I was told to call 18777233929 with no results. It seems to me that this Power Pump is a fraud.

I feel used, abused and lied to by Safeway. I also went out of my way to buy certain items that would give me points. Every time I would call the corporate office, I was given the run-around. I have had the same card since 1988, my phone number has been the same since 1999, and I have lived at the same house since 1988. I had my daughters check my receipts and they stated that something is wrong. This has caused me to become frustrated and angry. I have decided not to shop at Safeway any longer and advise others to not to fall into the trap of free gas.

I made a complaint about the Safeway store in Prescott Valley on 6-17-09. On 7-15-09, I went to the above store in Prescott. Someone at Safeway cancelled my club card and my PIN between these two dates. I too will not shop Safeway ever again!

I am sick of the automated TC screen and voice box in the pharmacy dept that is constantly "on" with high volume asking folks if they need help selecting their pharmacy products. There is no volume control so each and every customer that goes by is assaulted with the synthesized voice that blares out at them asking if the customer needs help. It's relentless. The cashiers and managers don't care when you complain and just say there is nothing they can do about it. They say to write to the Safeway Headquarters but then the managers also say that writing won't help.

Safeway doesn't care about its customers. The aisles are now blocked with merchandise jutting out in the aisle so one can't get their cart down the aisle if more than one other customer is in that aisle. They do this on purpose to slow all customers down in hopes that the customer will linger longer in aisles and buy more items. It's so frustrating. I stopped doing business with Safeway in Castro Valley, CA because it got so bad. Now my Dublin, CA Safeway is doing the same thing. Time to shop for groceries elsewhere!

I am writing this complaint because I am tired of complaining to Safeway store managers about how the cashier checkers and bag persons never fail to crush my chips or bread. I have complained so many times about this to management that I strongly believe that this Safeway store does not care about their customers when it comes to service. The only damage that has occurred is broken chips and crushed bread.

Safeway's ongoing ineptitude and steadily declining customer service have finally reached a point where they have lost a long-time customer (me) for life. On recent visits to the Diamond Heights Safeway, I had noted that very often there were no baggers. So unless I bagged my groceries myself, I would have to wait for the checker to do it. Then on June 27th, I had a cartload of perhaps $300 in groceries and when I went to the checkout, there was one register open and a line of 20 people ahead of me. The 15-item-or-less counter was open but that line extended halfway across the store. I abandoned my cart, filled with products, wine, frozen food, meat, fish, etc., in disgust.

If Safeway can't staff its stores in a manner that makes shopping there easy, I'm certainly not going to give them my business and instructing every person who works there to say hello to me isn't customer service, it's just window dressing and frankly it's also annoying. So I'll be going to Trader Joe's and Andronico's. By the way, I work in the retail industry and would be shocked if our customers were experiencing anything close to this level of service.

On 6-17-09 at 08:30, I went to Safeway to get some dog food and general merchandise items. At the front door, I got a buggie and noticed a display of french bread on sale for .99 cents. I grabbed one and got the above mentioned items. When I got to the checkstands, as usual, there was only one checker open with a long line so I was forced to use the self-serve checkout. The employee Diane who seems to always be there and is very unconcerned on a good day was very much involved with two men who appeared to either be Safeway managers or vendors. For the first time, after several times I have been forced to use these self-serve checkstands, Diane came over to my buggie. At first I thought she wanted to help me. Diane said very much as an order, "You don't need this buggie do you?". I was a little taken aback and looked at her puzzled. Diane repeated herself. She then addressed the two men saying, "He only got some bread, he doesn't need the buggie".

Diane went back to her stand. I said, "If you really need it, go ahead and take it". Diane said, "No, you wouldn't give it up!". Diane seemed to be more concerned with impressing these two men than me spending my money, which keeps her employed. I thought about it on the way home and decided to call the manager Don. At first, he seemed concerned but at the end of our conversation, he said he would get together with Diane and watch the video tape. Don could have watched the video tape without conveying to me he didn't believe me. I decided to call the 800 number for customer complaints. After being on hold for 20 minutes, an unknown woman listened to my complaint without asking even my name and hung up the phone.

I am sure my complaint didn't get filed. In closing, I would like to say I don't like Safeway forcing me to use these self-serve checkstands because they are too cheap to put in enough checkers to handle their business and the clerk who was assigned to assist me treated me like I am subservient or the hired help.

I have been overcharged so many times that I cannot even begin to list them. When I complain, nothing is done and I am told that the overcharge cannot be changed in the system, so everyone else who buys the items if overcharged. The latest was chicken breasts that should have cost $4.99, but I was charged $8.26. As I was buying my groceries, a man was complaining about being overcharged for cucumbers. I paid $3.37 too much. I am sure I will get a refund, but what about everyone else?

When I found them and picked up a container to put them in, that crazy lady yells across the deli counter, "What you need to do is say, Mam can you please help me - I need some hard boiled eggs from the salad bar". When she knew I wanted hard boiled eggs, why didn't she get them for me when I asked and then to aggravate me with a lecture on how to ask her properly! This behavior is outrageous and unacceptable!

When filing a complaint against this store, I was amazed to find how many other people have reported the same kind of disrespectful employee behavior I experienced. Never will I go to that store again and it appears others will not also!

My mother and I went to shop at Safeway today, as we do regularly. We decided to get a sandwich at the deli before shopping. The deli counter did not seem that busy, but the sandwich took approximately 15 minutes to make, which I felt was an excessive amount of time. The deli cashier was very slow, so we decided to eat our sandwiches, finishing our shopping and then purchase our sandwiches and groceries all at one time. We took the tags off the sandwich wrappings to ensure we paid the correct amount at the register.

Ms. F stated that she recognized my mother as a frequent shopper, but said she did not know me.

She then forcefully said we must follow her back in the store and pay for the sandwiches now. We complied and followed Ms. F back in the store to pay for our sandwiches. My mother and I felt especially disrespected and embarrassed, as other customers began to take notice of Ms. F's hostility. At this time, the general manager, Joe C, came over to see what was transpiring. Ms. F inaccurately told Mr. we were not planning to pay for our sandwiches. I showed the sandwich price tags to Mr. C, explained the situation and assured him we would pay for our sandwiches when our grocery shopping was completed. In an effort to diffuse the situation, I went to the counter and paid for the sandwiches. While I was leaving the store, I showed the receipt to Ms. F. She responded saying that my mother and I were no longer allowed in the store and should we return to the store, she will call the police on us!

My family has been loyal customers of Sacramento Safeway stores for more than 30 years. In that time, I have never been more offended and disrespected than I was today by Ms. F. As a small business owner, I know first hand that reputation is everything. I do not make it a habit of writing letters, but the treatment my mother and I received today, from an Assistant Manager, a trusted leader of your company, was just too offensive not to report. I trust you will take the appropriate measure to ensure Ms. F's actions do not become acceptable customer service practice at Safeway. I look forward to your response

I dropped off laundry/dry cleaning at Bergmann's at Safeway. Upon return the next week, one item was missing. I made note of the missing item on the spot and was assured I would be called the next day. I was not. I called two more times that week and was again assured I would be called. I was not. I emailed Bergmann's and complained. I was then called and assured that if the item was not located I would receive compensation. My wife called and left a message with the specific identifying details of the lost item.

We heard nothing back for several days. I left several messages with both Bergmanns and Safeway. Finally, my wife was called and told that they had located her item and that we should pick it up at the Safeway. When we arrived this past weekend, Safeway said they had no record of the item being found and suggested that we again phone Bergmann's. We have now phoned and emailed Bergmann's but they simply ignore us. We have a copy of the original receipt. This is not only a case of poor customer service on the part of BOTH Safeway and Bergmann's, but given the loss of the item, and their mutual acknowledgement of the loss and failure to act to resolve the matter, it borders on outright theft.

Upon getting home my wife saw the juices and asked me to return them because they were the wrong kind of juice.

On May 3, 2009 my wife and I went to store 1213 to return some juices and buy some milk. I went to buy the milk and my wife went to return the juices. It took some time, but once the manager was located via the intercom system, he came to the customer service desk. He told my wife that she could not return the items at his store. He told her that she had to go back to the store where they were purchased.

As I was getting ready to pay my wife approached somewhat confused. She told me what happened and thought it was strange. She thought it was strange because she had been able to return and items to a different store than she had purchased them before. I asked the cashier if Safeway's policy had changed recently regarding returns. He said that returns were completely up to the manager's discretion. He said most managers would take the return without issues, but he did not know why the one on duty today would not. The cashier thought it made no sense to deny our request since the items were not perishable and purchased recently.

I asked him if he would page the manager again so I could talk with him. The manager, a man with a name tag that read T. Bullock Asst Manager came to the check out. I told him that I had a problem with the decision not to allow the return. I then told him that I'd like to borrow a pen to document what was happening (since I saw two pens in his front short pocket).

I asked him not to leave because I was still talking with him, but he ignored me and left.

c) He has the authority to set his own policy and operated above all the rules and the company policies.

I will be writing Safeway and the store manager directly. I will also seek advice from an attorney to seek possible legal remedies against this manager and or the store. Now I have to make a special trip several miles out of my way to the original store where the Juices were bought to return the items purchased at a national chain store. This makes no sense whatsoever!

I'm growing increasingly irritated with the Safeway store checkstands collecting funds for charity. I don't think it's appropriate and I will not donate that way. Now my neighbors are beginning to comment on it.

If this begging for charities doesn't stop soon, I will take Safeway off my list of weekly food sources. That's a promise.

bought $50 Target gift card. It was activated same day. Wife went to use if (b-day) and Target states it was never purchased. Tried to get $50 back from Safeway and they state card has been activated/used. Target states card has no money left "on" card. Automated service to track purchases doesn't have any purchases, states card has no dollar amount. Can't get resolution from Safeway OR Target

For Christmas Gifts Dec. 2008 I purchased gift cards clearly displaying Home Depot logos on packaging and on the card itself very prominately. 6 cards valued at $50.00 each for a total of $300.00. These cards were promoted as Home Depot Gift Cards along with many other retail store cards at a Kiosk type display in the Safeway grocery store. The store also enticed the purchase of such cards at their retail location by rewarding gas card points to be used at BP gas stations. The cards are not redeemable at Home Depot. They must be used for Nascar mechandise at an outlet selling mechandise owned by Joe Gibbs Racing. The Home Depot employees (5 separate employees) tried to swipe the card to allow the purchase. The cards has fine print so small it is practically illegible to the naked eye. I feel duped and I believe this is a fraudlent sale by Safeway and Home Depot sponsored company. I purchased additional cards for J. Crew and the Gap at the same Safeway Store at the same time. These cards were legitimate and were redeemed without any problems.

Safeway, as well as all the other major grocery stores, are labeling their produce as having USA or Mexico origins. Very seldom do the labels call out only one country of origin. This seems to defeat the purpose and the intent of the country of origin labeling act.

I still want to know where my food was grown! I always try to buy domestic grown items!

Purchased 2,Maple Breakfast Sausage Links(12 oz.)Packages.consumed 1 package without a problem.Cooked half of the other package.Ate most of the portion cooked,had another bite and immediately had a bitter taste as I chewed and was instantly burned on my upper right lip and right side of my tongue.This was a chemical burn.And not a temperature type of burn.I spit it out on my plate.The Burning sensation is still present in my mouth,and it's been almost 2 hours later.

I have a Border Collie,and don't feed him people food.But I had left a couple of pieces on my plate to give him,yesterday as well as today.4/4/09.I had given my dog some yesterday,thinking nothing of it.On 4/3/09,I took my dog out for excercise and noticed he was gagging quite frequently.Took him to the Vet.Dr.to be looked over.I was worried he may have something stuck in his throat.

The dog was hospitalized,examined under anesthesized,x-rayed,half day in the hospital for monitoring,given a penicillin shot,and given anti-inflamatory meds(10 Temaril-P Tablets).I was informed,there was no obstruction in his airway.But the Airway was and is inflamed.

I brought the dog home.He(the dog)seemed ok at first.Border collies are the most active and intelligent of their breed. Breed to herd sheep &other livestock.He would'nt go near the kitchen when I was preparing the sausage.I thought it was a little unusual for him not to be at my side.I'm watching him closely as I noticed his breathing is a little labored.I have contacted the Safeway Store where I purchased the possibly tainted product.My first thought was that contamination may have occurred during cleaning of the meat processing equipment.Safeway told me to freeze the piece I spit out and the remaining portions of the product.

They wanted the UBC# and the expiration date on the suspect package.There is no ,best used by,or expiration date.The UBC# is,21130 14093.It is quite apparent to me that this once extremely active and very valuablePriceless pet,may have been a victim as I unknowingly fed him and myself a potentially fatal food product.So presently I'm no longer a safeway consumer.

Our Local Safeway is doing a good job promoting their gas stations by offering fuel discounts based on the amount you shop at their store over the month of March. I was the fortunate situation of having built up a 53 cent discount for each litre of fuel I was going to buy on my next gas purchase. Not being a regular customer of their gas stations I was unaware one had to scan their club card at the pump to get the discount.

When I approached the till the attendant informed me of the policy, admittedly it was fairly clearly marked on their pumps that the card had to scanned their first I did however find it annoying that it could not be corrected at the till. I wonder how many discounts' the corporation has been able to avoid by the scan before you purchase approach. Poor form Safeway...customer service could use some tweaking.

I purchased 3 money orders , when I got home I realized I could push bach a bill and decided to return 1 of the money orders for $150. The service manager lady told me that Safeway's policy will not refund money orders. I asked what about to buy groceries? no !!!!! nothing , worthless , not a roll of toliet paper . as far as Safeway is concerned you buy it , end of story .! Iwas very upset, I ended up going to a small ma&pa market, who for a small fee allowed me to get MY money back so I could make it till my next payday .

The reason made me even more upset , she told me "A WHILE BACK A BUNCH OF THESE WERE STOLEN " I stode there for a second , then said what does that have to do with me ? Oh nothing but we need to be sure we aren't giving money away . "EXCUSE ME HOW DO I KNOW I'M NOT BUYING STOLEN PIECES OF WORTHLESS PAPER ? I'M SURE I COULD HAND HER 1 FROM 6 MONTHES AGO AND WITHIN A FEW MINUTES SHE COULD TELL WHEN AND WHERE IT WAS BOUGHT OR IF IT WAS BOUGHT , FOR ME IT WOULD TAKE A WHILE IF EVEN THEN .

Just a few days ago another slap from Safeway being on a very tight budget , I gathered enough pop and beer cans to get food fo 1 more day till payday , It totaled $8.95 AAAAAAhhhnnnt Safeway policy or store policy not sure which . will not refund more than $7.00 in cans and bottles . in 1 day NOT FOR THE WORKING PERSON .

I am a handicapped man living in Keizer Oregon. On Wednesday February 11th I spent $200 on groceries which filled my Jeep Cherokee up in the back. At the same time I brought back 2 medium size coragated boxes that I had borrowed from Safeway to help my son move. I was tired and hurting so instead of walking to the back of the store I placed them against the wall in plain sight for employee pick up. Waht happened next will prohibate my family from shopping at Safeway ever again.

The Store head manager was outside on a ciggarette break and as I was pulling out he motioned for me to stop. I complied and he asked me if those were my boxes. I was surprised and embarassed and said no they weren't. He said he had witnessed me placing them there and I quickly admitted the deed and before I could get out of my car he threatned me with calling the police.

I swear on the Bible right now I had absolutely no angry language or harsh looks toward the man. I tried to explain that I was parked in handicap spot with my mirror sign on and that I was hurting too bad to walk them all the way back to receiving where they were given to me. Was I strated to explain he again threatened me with Police intervention. I kow I was wrong but I think your manager could have been a little more compassionate and taken at least a moment to hear my story. Again I am handicapped and had the proper sign showing and pulling out of a handicapped parking spot with a load of Safeway groceries.

This was NOT a drive by dump of old clothes or appliances this was a tired indivual who came to your store several times a week to shop because of the good meat department and supieor check out people. I know them all! I know I was wrong but I will never, never be threatened with police force when shopping at a grocery store again.

I bought 4 boxes of Safeway bottle liners for the playtex baby bottles the 8 Oz liners for almost 6 dollars a box over half the liners in each box had small holes in them and the water leaked right out! I'm very upset about this it was a waste of money and I could have spent more on the playtex brand and got more out of it because there would have been no holes!

Nine times out of ten, I have to go to another store to get items this store stocks, but the shelves are empty each time I shop there. The manager doesn't seem to care when you bring things to his attention. The fish department doesn't start setting up their counter until after 10:00 in the morning, when there are many customers who like to shop very early in the morning. This is a retail store who should cater to customers' hours, not employees' hours. Have someone come in and set up so that the fish counter is visible and put out very early in the morning, like 7:00 a.m.

There is a hispanic fish manager who (my guess) doesn't speak fluent English. Whenever I ask for something, he gives me this "deer caught in headlights" look like he doesn't understand a word I'm saying. The other day I wanted a piece of cod that was frozen, but he told me he couldn't cut it in half because it was frozen. What? The bakery department is just as bad, I'm lucky if I get anyone back there that speaks my language. The isles are always blocked with carts from workers. I'm surprised they haven't had any personal injury suits filed against them. My husband is Mexican so this is in no way racists statements. Please speak English when you're in America and working in retail stores.

Your express check out clerks can't count up to 15 items, I suggest that you request they take off one shoe so they can count up to the correct number.

It means everytime that I bring my 3 items to the counter I have to wait of find a shorter line in the regular lines.

I have had to endure numerous verbal abuse episodes, refusal to serve me, yelling at me in front of other staff and customers. Management tells me this is unexceptable and yet it continues. Store managers do not follow through with the complaint and I am still having to deal with this rude clerk each time I shop. Why are these clerks so protected by there union. This clerk told me her union said I did not have to be waited on and yet no one from management has related that to me.

Stressed as I have no choice but to shop in this location. I now have to seek legal action for harrassement which I have done

I purchased classic mac salad on 1-12-09 when I got home my wife ,myself and mother in law decided to have this macaroni classic salad. We found hair inside the macaroni salad, so it spoiled our meal, a big dissapointment. so the next day I returned to the store manager. I'd been customer for a long time. In order to make up, and to make my wife happy, is there a way [they] can send us some kind of free coupons or something.

This Safeway Stores parking is a private parking from the building where the store is located, so it is free for people buying at Safeway. After buying there, I realized that I have lost my parking permit so I couldnt validate it. Safeway people didnt gave any solution to get out of the parking, so I had to pay 20 dollars for it. People in charge of the parking didnt get me to go out even showing the proof of payment.

Gross black mold and a milky liquid filled one end of an uncracked organic grade a brown egg purchased at Safeway, roseville, ca. This carton of organic eggs certified by quality assurance international was purchased 12/24/2008, expired 1/10/2009 and was opened on 1/1/2009. I consider this grossly contaminated, unbroken, uncracked egg a major failure of safeway, lucerne foods, inc., and organic certifier processing, inspection, handling and food safety requirements. This product from safeway marked with a jan 10 pf 347-p-1686a expiration mark was a major, potentially fatal, food safety failure. It is a serious failure of safeway/lucerne policies and procedures. I requested that safeway contact me with a report on this failure and will repost when/if i receive a response.

On December 6th 2008, my 4 year-old daughter and I went shopping to the Safeway store located at the Safeway Store# 1213.

After waiting in a long line at the checkout register, I realized that the price for the two apple juices I bought was incorrect and I asked the cashier for a price-check. The cashier told me that she had to check the price from the shelve herself and told me to wait. After another long waiting period, finally she returned and verified that I was right and price was lower by $2.00/each. She told me also that she needed to get authorization from the manager on-duty. The line at the register was growing longer and my daughter's patience was stretched very thin, to the point that she was crying and fussing.

After many minutes passed, Teddy (the manager) showed up and the cashier told him that she looked up the price of the item and confirmed it was lower than the computer register indicated. But Teddy instead told me that he himself has to verify the shelf-price. At this point, my patience was over and I told Teddy that I had waited for a long time to get to the register and for the cashier to verify the shelf price, and that I simply could not wait any longer for him to repeat this process.

Teddy showed no sympathy and instead reiterated that he had to check by himself or no adjustments would be authorized. I warned him that if he had me wait for a long time again, I would file a complaint to his main manager and even the District Office. But he did not seem to care and instead, with a smirk on his face, had my daughter and me wait for another 10 minutes before confirming what the cashier and I had told him all along.

The day after this incident, I spoke with John (main store manager), and demanded some form of reprimand or disciplinary action be taken in regards to Teddy's behavior. John expressed regret over Teddy's behavior, which he said was totally unnecessary especially for price-errors less than $5.00. However, he told me he was unable to take any remedial action against Teddy and advised me to forward my concern to the District Manager.

In the end, I would like to see Teddy undergo some form of retraining, remedial or disciplinary action for his behavior. All of these facts can be verified by the John, the cashier, and store security cameras which undoubtedly captured the entire event.

You should try them. These must not be tested. I talked with the manager and he said he could not do anything it was corporates decision. I made some calls and a Mr. Ahley Butler told me these were installed to keep people from stealing groceries. Someone else said it was to prevent cart theft. Oh well. It will probabley be ignored until someone really gets hurt and sues them.

I have a family of 4 (2 boys) and I always shop on Sunday nights. My sons drink alot of milk so I switched to Skim Deluxe, thinking they don't need all of the fat and they really thought it tasted as good as anything else.

However, around Halloween, my son told me that he had to throw a half-full jug of milk out because it went bad. I felt terrible since I realized that we buy 2-3 jugs a milk a week and maybe they were going bad in the refrigerator downstairs.

And then, while shopping on November 16, I realized there may have been another answer to what had happened. I went to pick up a jug of Skim Deluxe and noticed that the milk had expired on November 14. I checked all the jugs that I could see -- all November 14th.

I went to the manager's counter. The first person I spoke with told me that the milk was still good after the expiration date. I explained that I did not want to buy old milk. I wanted fresh milk. Another gentleman at the counter came over and agreed to assist me with finding fresh milk. We returned to the cooler with another Safeway employee. The manager instructed the employee to take all the out-dated milk and throw it away.

Then, he found me a new jug and apologized, saying that I saved them alot of trouble.

I wouldn't be writing to you if this was the end of the story. The very next week -- November 23rd -- I went to Safeway to grocery shop. I pulled out a jug of Skim Deluxe and saw the EXACT same date -- November 14. I was so hurt and furious that I went and pulled out all the jugs that said November 14th. I finally found one in the back that said December 2nd and put it in my cart.

A shopper came by and scolded me for leaving all this milk out on the floor. It's all expired -- November 14th! I've already gone through this with them last week. This milk is too old to sell, and they promised they would throw it out.

I went to the front counter and sat an old jug of milk down hard in front of the same man who had helped me the week before. I stated, I only shop here once a week. And I want to buy fresh milk.

I told him how disappointed and concerned I was that the store was still selling the same milk that they promised to remove.

I don't believe the store has any intention of offering the best products to their customers -- and that's why I'm driving a few miles more to find a store that I can do business with.

The intent of this message is to hold Safeway accountable if anyone becomes sick from ANY of their produce, meat, eggs or dairy. They don't appear, by my experience, to have stringent health and safety practices.

The intent of this message is to hold Safeway accountable if anyone becomes sick from ANY of their produce, meat, eggs or dairy. They don't appear, by my experience, to have stringent health and safety practices.

I bought a bagette of sourdough french bread that was freshly-baked at that Safeway store. When I got to my car, I tore off a piece and ate it. Within 30 seconds to one minute, my mouth blistered. This was not an allergic reaction, as I often eat french bread, but apparently was caused by some caustic chemical in or on the bread.

I ate no more of it. Nevertheless, the single piece left my mouth and throat raw and they are still sore four days later.

Shopping Carts need some sort of regulation to make them safer. They are designed to have kids sit in them yet they have to safety regulations. While shopping at a Ross Dress Store, My son was able to fall out of the large basket part while he was reaching for someting in the store and fell to the ground (about a 4 ft fall). The basket was not deep enough and he may have been able to climb the wholes on the sides.

My son was traumatized by the incidents, I feel like i am a bad parent but how else are we supposed to go shopping without using a cart?

AVOID THIS SAFEWAY STORE LIKE THE PLAGUE! The employees, especially the night crew, are EXTREMELY hostile to customers. They treat customers like an enemy. They act like the customers are bothering them. They act like dealing with customers is a HUGE imposition. It is virtually impossible to have a friendly interaction with the night crew. Constant complaints to Safeway management have been ignore. Even Safeway employees from other stores have been treated like DIRT in this store. AVOID THIS STORE!

When purchased individually club price is $2.50. Must Buy 4 CLUB PRICE 4 FOR $6

When I made the purchase at the counter, the cashier told me that the item I am buying is not on sale, would I like to purchase it. What?!? I showed her the flyer and she starred at me like I was a complete moron to question her, again telling me that the item was NOT on sale. She even called over someone else to talk to me.

Lets see here, what am I doing wrong? I was thinking to myself. I got 4 boxes FROM General Mills, the exact same ones in the flyer, it is within the 11.25 to 20.25 oz as specified, and she said the item I was holding in my hands (14 oz) is not the one on sale. Is it me, or did she not see the one in the flyer is a 14 oz????

Well, I did not want everyone to stand behind me being held up. I told her I DO NOT want it and went home. Not satisfied with my treatment, I called the store. I explained to her (Linda) that I was just there and would like to find out what happened. Well, she said Its not on sale.? So I asked her, I bought the items down to the tee, why, please explain why your store can not honor your flyer.? She said, Hold on I have someone in line in front of me.? She stuck my on the hold, (I thought I was a customer, a person that needs to be taken cared of, just because I am not standing in front of you does not make me disappear), and after a while she comes back on, The ones you bought was not on sale Okay, because the size is not right Okay.? Yes, she actually got harsh with me, as if I a customer was taking up her valuable time.

I would like to buy the right one, which one are the RIGHT ones?? She paused and said We dont have any?. WHAT?!? I was just there; theyre rows and rows of cereal, but the ones that happen to be on sale is not in stock. Well, I asked her, is there someone else I can talk. Since I know for some reason she is ****** off at me.

The manager just left, you have to call him in the morning okay.? I asked her. All right, please give me a customer service number where I can speak to someone now.? She replies, Please hold, I have to help someone waiting in line.? She then sticks me on hold, after a while it starts to ring like last time, but this time instead of picking up like last time, the phones go dead. She hung up on me. Do not tell me the usual, it was an accident.

WHAT?!? First, Linda is a rather common name, like Kim, John, or Joe. So asking for a last name is not uncommon. Either way, not giving a last name does not mean she is not going to be responsible for her disrespectful manner towards me. And hanging up on me was beyond disrespectful.

My family, friends and I no longer shop at Safeway. I rather drive out of my way to shop elsewhere, but I am now lucky since Wegmans just opened in my community.

regular long time shopper at safeway. every time i am checked out by this manager,she's acts like i'm wasting her time by helping me. it's always been safeways policy to treat their customer with great service. if this is an example of their type of management, they should consider better people skills for this person. she's very rude and unprofessional. i'm considering taking my business elsewhere where i'd be appreciated for shopping at their store.i avoid her line as much as possible, but sometimes i have no choice. i understand people having bad days, but she has always had this attitude everytime i've been in her store.i don't understand how safeway would allow someone like this to represent their company.

will keep me and others from shopping at this store. i can take my business elsewhere and be treated with more respect as a consumer

I purchased Lucerene Lo-Fat cottage cheese at our local Safeway #1078 in September. I was eating on 09/27 & bit down on something solid & sharp in the cottage cheese, it was 2 fairly large fragments of white plastic.

I sent a complaint to Safeway that evening via email stating the problem & numbers on the container (53-41-11:24, sell by date 09/28/08). I received a generated email response stating I would be contacted. Approx. 2 weeks later my husband received a call saying they would contact via mail & wanted the return of the fragments. We have heard nothing since then. Safeway seems to be very unconcerned about this incident, I have emailed at least twice since my original compaint &
only received generated emails.

My concern was if there had been contamination of the entire lot & if a child or elderly person might have been injured by this product. I never intended to contact anyone other than Safeway uuntil they showed total disregard for the compaint.

Minor injury to the inside of my mouth & loss of confidence in Safeway products which I have trusted & purchased most of my life.

Year of going to Safeway and not getting the meat on sales. I start call to see if they have it in stock at store. I spoke Daryle. He inform me split chicken breast not in stock due to problem with supplier not being able to supply it.

I called the Public affair for Safeway and send letter to complaint. This occurs continously regards to buying meat product at Safeway. I request you go after 5P.M. and you will see that it is true. I request you to verify false adverising. This occur to often with this company. Even the Store Manager complain over the phone with me.

When I asked if I was suppose to know that was company policy or read their minds, the manager responded with a smug yes.