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Ralph's |
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Genova of Sherman Oaks, CA March 13, 2009 Genova of Sherman Oaks CA (03/13/09) The item was for a trial size of Clarin which was marked two for 1.99 on the shelf, but only one tablet was enclosed in the packets. Chris of Valencia, CA February 25, 2009 Chris of Valencia CA (02/25/09) Jon of Santa Ysabel, CA January 13, 2009 Jon of Santa Ysabel CA (01/13/09) Bruce of Carlsbad, CA December 30, 2008 Why Shop at Ralph's Supermarket and Deal with Attitude and Bad Service? In preparation for Christmas dinner, we shopped at our local Ralph's Supermarket. Ralph's is owned by The Kroger Company and is a relatively prolific chain out here in California. Their prices, we have found, are higher than some other markets, so we shop there for convenience as it's only a few blocks away, and also for items that can be purchased with cents or dollars off by using the Ralph's Rewards card. As most of you know, shopping turns into a high-cost trip that fills your grocery cart with needed and frivolous items, but what the heck, it's almost Christmas, so let's get that spiral sliced ham, especially since we can save some money using our Rewards card. We fill up our basket with what should have been about 158 dollars in items total, but wait...there is a problem. The ham won't scan. The cashier tries to enter it manually, but it seems either she can't get it to take, or it simply won't go. So, she sends the bagger back to the meat department for a new label that will scan. Here's where the trouble begins...... The bagger comes back with the ham and now the price is higher than when she left with it. Same ham, and the new label is pasted over the old one! When I questioned why the price was higher, nobody could tell me why, and the cashier started getting an attitude. I told her I was not paying an up charged price simply because they put a new label on the ham. So, she makes a big show of trying to punch in numbers and swiping the ham across the scanner again...and finally says my total is over 163. At that point I thought she finally had gotten it right. We paid and left.
Then as we're driving home, we discover the cashier screwed us. Yes, screwed us by charging the full price for the ham, by somehow overriding the Ralph's Rewards reduced price on the label. In return for her inability to scan the ham and not accepting a higher price for a new label (San Diego County Weights and Measures will love that!!) she simply charged us full price to get us out of her line.
Don't stores get it? With times getting tougher, consumers not only have a choice where to shop, they're more likely to exercise it faster and tell others about their experiences bad or otherwise. We've suggested to numerous people they not shop at Ralph's and they agree. The new store is beautiful and it seems they let it go to their head and they're just not equipped to handle customer service like a normal business. This is not our first poor experience at this Ralph's, but it will be our last. We'll be headed over to Stater Brothers for our future shopping. No cards and no bull. Lynne of Woodland Hills, CA December 12, 2008 Lynne of Woodland Hills CA (12/12/08)
So WHY am I NOW PAYING 2/3's more iat Ralph's? I used to buy bologna at 1.79 (reg) then it went to 2.29 (reg) SUPPOSIVELY due to the increase in gas and shipping etc... I was paying that 1 month ago. The price of gas dropped 2/3's and now my bologna is 3.49 in a months time. I MUST HAVE missed something. SO I WENT TO THE DELI.....I pay 7.99/lb to 8.99 lb for GENOA Salami....now its 10.29, this all since last week.
I buy gummies for my daughter they are usually 2/4.00 or 2.29 reg price THIS WAS LAST WEEK now they are 3.29/box.
THE PRICES have dramatically increased all across the board at RALPHS in the LAST 2 weeks....just as our economy gets worse and the gas prices gets better...RALPH's raise their prices. THATS FUNNNY.
Thank goodness I have choices for supermarkets...I can now afford the extra 5 miiles to go to a store who won't overcharge me. George of Newport Beach, CA December 10, 2008 Advertisement
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