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Ralph's |
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Ellyn of Los ANgeles, CA October 25, 2009 I had my service dog (chihuahua) walkjing in on a leash to buy gum & after a female employee asked me "Is that a service animal" I answered yes & asked "where's the gum", which she directed me- to aisle 18, then as I was walking back there I heard some one saying Ma'm in a male voice behind me & did not hear or see anyone again until I got to the gum When I turned around there was a rather big Man standing uncomfortably close to me & he said" Ma'\m you will not be served with the dog here" I got my gum put it on a checker's stand & then walked my dog outside to stay tied up- when I returned to get the gum it was being carried by the big manager Regeonal F. back to the stocker's doors fopr employees, I asked him for it & his name , then - He said aometing that sounded a bit derogetory & habded me the gum, & as I started to buy the gum - he was phoning the checker to say "Don't sell her anythiung & don't tell her the answer to her question ", as I had asked for the contact info for the Store headquarters. Then he said he was not going to be disrespected & that's the reason he would'nt seel me anything- so I said " Well it is I who am being disrespected by you & he continued to argue his point of View until I just left & said- I'm filing a complaint about you. The economic damage was really just time wasted, when I could have gone to a nicer Managed Store And I felt as though I had been grosely discriminated against. ENRI of NORTH HOLLYWOOD, CA September 13, 2009 Although I only live about two minutes walking distance from this store, I rarely shop here. After the employee strikes at Ralphs stores, this location deteriorated greatly in its costumer service, store presentation and felt kind of depressing to shop here. In the past month, I have visited the store to pick up items for my mother. I was surprised to see the store looking better, improvements have been made and I was delighted to see this. Yet, the service from the deli employee's was lacking. Not very friendly, but did not think too much of it. Yesterday, the service was truly horrible. From the guy stocking the dairy section who answered rudely, to the woman at the Deli who didn't acknowledge my presence, even though she looked over at me, to the Manager (I think Giardino) who appeared to be distracted and not involved with the customers at the register. My mother said her experience with him was the same, he never greets the customers and ignored her thank you...not a very polite man. Robert of Venice,, CA September 8, 2009 What's the use of the credit for supplying my own bag, when only a few checkers ever remember it? Diane of Los Angeles, CA June 22, 2009 I shop at Ralph's maybe once a week and because they are one of the few markets in my area. Their prices have become very high and so I usually only purchase sale items. For the last few months, every time I buy a sale item there, the computer has not been changed to reflect the sales price and I have been overcharged. Example: Saturday, June 20th I bought white corn on sale 3 for 1. When I scanned them myself, they came up as 99c for 1. I called over the attendant and she said the high price was because I hadn't put my Rewards card but I had and I pointed it out to her. She then adjusted the price. However, had I not noted the error, Ralph's would have charged me the higher price. Isn't this illegal, and they continue to do it, week after week and I know that it probably doesn't just happen to me. What can be done? Aggravation, but before I leave the store, I make sure the receipt is correct and I always have to go back to the cashier. Melissa of Van Nuys, CA June 3, 2009 A few weeks ago I filled 3 prescriptions at the Van Nuys’ branch pharmacy to give me 60 in rewards credit from Ralph’s. I went to use the credit on May 23 and was told that I did not have anything. The store manager told me to call customer service (he even wrote down the phone number for me) and said that they had a few other customers complain about the same thing. So I called and was told by your staff that “ok I fixed the problem and it shows that you have 60.†So the next week I go back into the same store and go to use my credit and AGAIN they tell me there is nothing on it. Now I am very mad. So again I call customer service and this time I talk with “Melissa†there who tells me a totally different story. She tells me that I only have 2 credits (for 40) and that I used both of them! One on the 23rd!! She is arguing with me, pretty much telling me that I am making up this whole story. Then she offers to give me back one 20 credit, but will take away all my other rewards points that I have accumulated from my regular shopping trips there!!! She says that I have to take this up with the pharmacy and is of NO help to me. I am so mad at your company and would really just like the credit that is owed to me please and NOT have to “bargain†with your staff for them. steven of LOMITA , CA May 10, 2009 My wife and three children go to our local ralphs super market and there is this mentally handicapped person has followed my family and others through the store trying to take things from our cart also snatching a magazine from my 10 year old daughters hand, saying give it too me now repeating her self,she follows other families as well. My wife witnessed this person snatching a toy from a toddler . My wife made several complaints to the management and she was told that the lady gets dropped off by her family and comes to help out in the store ? How I donot know, besides scaring people harassing and just about assulting them. Yesterday was the last straw it happened again while my wife was shopping for mothers day dinner, and yet again gets comfronted by this lady, in which management is fully aware of this issue and has done nothing about it... Please help I am afraid one day this lady could hurt somebody or somebody might hurt her, I personally am not as forgiving as my wife and would not let any body comfront our 3 year old child. Genova of Sherman Oaks, CA March 13, 2009 Genova of Sherman Oaks CA (03/13/09) The item was for a trial size of Clarin which was marked two for 1.99 on the shelf, but only one tablet was enclosed in the packets. Chris of Valencia, CA February 25, 2009 Chris of Valencia CA (02/25/09) Advertisement
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