Ralph's

I have been shopping Ralph's since I moved to LA in 1992. I have been taking in my recycling for six years since 2006. I have cooperated with the multiple changes and requirement for bringing in recycling including times allowed, days allowed, separation of like type items, certain kinds of bags, place to leave them, book to record in, etc. It seems like every time there is a manager switch, there are new rules.

Never have I encountered the most unreasonable policy. Mr. Reuben **, front end manager, demanded my filthy recycling bags be opened in grocery carts in the front of the registers to count each and every item. Sometimes, I bring in hundreds of cans, plastic, glass, etc. OSHA would have a field day with this unsanitary policy. Are customers aware that the carts they are using are randomly used for sticky, moldy, smelly CVRs to be counted? And the poor guy who had to count them objected. He didn't even wash his hands before returning to bag other's groceries.

If this is Ralph's policy, then I'm alerting OSHA. The bottles and cans are wet and by opening the bags, it creates a negligence on the part of Ralph's in case someone slips and falls. If this was Mr. Rueben **'s new policy as front end manager, then he should be fired. It's gross. Even his own employees were talking behind his back about how ridiculous it is. If the store has been short changed by "a few bad apples" according to Reuben ** then Ralph's needs to switch to a weight system or add a machine that customers throw one bottle in at a time. But this new, current policy is disgusting! And Reuben should be held accountable.

Now, to write to the Daily Breeze and the LA Times...

i had a very bad experience at Ralph's with this cashier named Patty ** who attended to me. She was very rude and had a very bad attitude. On top of that, it looks like that very same cashier has taken an already bought merchandise from other customers.

This store has a pretty unfriendly staff. One in particular motivated me to file an official complaint. Her name is Jasmine. I only had one encounter with her a few days ago and yesterday I went out of my way to not go to her register. She actually walked up to the register I was at and stared at me. It made me feel so uncomfortable. Then, she whispered something into her co-worker's ear. How professional! The only other encounter I've had with her was the day before where she was unbelievably rude to me for no reason. I even tried to make a couple of jokes and comments, but she didn't even try to be pleasant.

She was so slow so I asked her if she was new (she had to ask the co-worker behind her a few times how to ring something up). She glared at me and said, "No, I've been here a year and a half." Wow. Then, to prove a point, she started ringing up my items super-fast and practically throwing them to her left. And when I handed her a few coupons, she went up the list on her screen and checked for every item I had a coupon for. I've never experienced that. They usually just scan it. Another employee standing by actually apologized to me on her behalf when I was walking out.

The Ralph's market in Sunland looks like it is going out of business. Out of many items since before Christmas (i.e. A&W diet root beer in cans, many types of yogurt and more) the store is not clean. The other day I purchased quite a bit and needed help out; the checker told me to be careful as the bags were heavy. What's up?

I walked into Ralph's Market on 160 N. Lake Ave., Pasadena, Ca., with an empty canvas-bag, didn't find what I wanted and walked out. Before I reached the exit, an employee named Lisa came after me and said, with a loud voice in front of many people, "didn't you come in with an empty bag?" I asked, "what are you telling me?" And she repeated it. At that time, no manager was present.

Next day, I met the manager with the same canvas-bag in my hand describing what happened the day before. He told me Lisa had no right to 1st follow customers & 2nd saying things like that. He offered me their probably "usual" check of $25.00.

I have been a customer there for quite some time. It was an extremely embarrassing, insulting and humiliating situation anyway but in particular in front of many other customers.

I got to the store at 6:06 am. The right door was locked. So I went to the left door thinking maybe they only open one door that early in the morning. It was locked. In the meantime, another couple had arrived and they went to the right door. We both started tapping on the door. Finally at about 6:10, someone opened the right door. They left me standing there at the left door. I continued to pound on the door by this time because I was really getting mad.The doors aren't next to each other; they're about 200 hundred feet away from each other. By now it's the principle of the whole thing. I kept pounding on the door and an employee had now arrived for work at the door. When she started tapping on the door, they came and opened it. They never apologized.

12/15/11 Ralphs on Whittier/Colima

Store ad reads 30% off "all" wine/spirits when you buy six or more 750ml. The person checking us out insisted that this is only on certain items. The ad states "all." The manager would not honor the ad. We will not shop at Ralph's anymore. We don't reward liars.

They advertised liquor buy 6 get 30 percent off. Well bright ones, when you don't have six on the shelf and none in stock, consumer loses again. Don't advertise something you can't provide without inconvenience to those very people who keep your doors open--the consumer.

I am complaining one the cashier in Ralph's store#159 (Alta View corner Woodman). Her name is "Suckey **." She's very rude and unprofessional. I don't understand why she is but I guess she grew up rude and I don't understand why some matured woman can't shut her mouth because it's not her own business. I guess she's just unethical woman. All I know I was a shamed by her and that alien.

I received a set of coupons in the mail, via the Ralph's rewards promotion. One coupon would give me a 50-cent discount on any $2.00 or more purchase on soup. While ringing my order out, the cashier would not honor the coupon saying that I had purchased Chicken Broth, and that Broth (although it is stacked in the soup section) is not soup! When I asked him to get a manager, the fellow in line behind me went on a expletive rant calling me everything that starts with either an 'M' or an 'F' for holding up the line.

It was only when this individual began to obscenely threaten me that the cashier (himself now frightened) accepted the coupon and rang me out. I understand that the world is full of psychotic lunatics unable to speak in complete sentences without the use of explicit language. But since when is Swanson's Chicken Broth not a soup?

The product advertisement was wrong: the Ralph's 12- to 16-oz cheese was "buy one, get one free." No 12-oz products were included. Did not ring up or all of the products delivered were only 16 oz. There's no rain check or was it in the computer system? The store's located in 16940 Devonshire in Northridge, CA 91325. Additional number is **. I was purchasing this product and had no limit to amount purchased.

Store policy states that if the product is wrong, the product is free. For my inconvenience, I would like my standard purchase for the week which would be equivalent to 12 packages for the week for free.

The store located in Hawthorne, CA at 118 Hawthorne Blvd. is changing prices on meats. They are changing dates on meats. For example, ox-tails were dated for the 12th, on the 11th you go in and the same meat date have been changed to a new date, now the 20th. I have seen that practice happen over and over, mostly on high-priced meats.

On more than one occasion, I have noticed that you can see where the old price sticker was. Another policy there is, when items are marked down, they cover up the expiration dates.

I purchased a reload for the first time on my Ralphs Rewards Visa Card. I paid the $103.00 for $100.00 credit.

When I called to load the card, it would not load. After trying 5 times, I talked to a Ralphs Rewards Visa representative. He told me I would be contacted in 24 - 48 hours and there was nothing more I could do. I asked for my money back and was told that was not an option as Visa takes the money as soon as it is paid for and there are no refunds.

I then went to the store manager and we called the number on the card but they were no help. I might also add the agent asked for my pin number which I gave him (clearly, he should not know this number and should not even ask). Rose called another number and after about 1/2 hour, my account was finally credited.

I was told by the agent I talked to that there was no way to avoid this in the future, and that he himself would not use this system. Rose, the manager was very helpful, but admitted after this experience that she would not use the Ralphs Visa Reward card either. She gave me a free coupon.

Ralphs needs to post a sign that states funds may not be available for 48 hours. So when you call the "help line", when your funds are not added, it would be nice if they could take care of it then give a number rather than steal your money for 48 hours. Clearly, I will not use the Ralphs Visa Rewards Card again.

Additionally, they also have a problem with paying for gas and not getting the money as they have a help line specifically for that purpose.

When two employees of Ralphs say they won't use the Ralphs Rewards Visa Rewards Card, it speaks for itself!

Same thing that happened to the shopper in Ontario, CA but in La Puente Ralphs. We lost the first quarter of points totally around $80 (8,000 points). Deceptive.

This store consistently overcharges on marked down items. I'm so tired of it. They will have a sign with the mark down under the item but then you go to check-out with the full price. I'm so tired of this. It happens every time I go there. Unfortunately, it's the only store that is close to my home. I have to always call to tell them I have been over-charged on an item. Of course, I will get an attitude. It is always my fault for not reading the ad right; really, the sign is right there. Why are they getting away with this? E-mailing Ralphs never gets a response.

Ralph's has a "rewards" program where they offer you points for shopping with them. You supposedly earn $5.00 for every 500 points you accrue. Back in December 2010, the cashier at Ralph's notified me that I had earned 500+ points, and that I would be receiving a $5 check in the mail within a few weeks. December came, no check. I asked the manager at the store from January all through March and they kept saying "it's coming, it's coming. Your address is being verified, and it still shows that you have 500+ points." By this time I'd earned a few more hundred points. Then today, I went shopping at Ralph's and according to my receipt I currently only have a few points left. I complained to the manager, and this time he had no explanation and gave me a phone number.

I called the phone number and was put on hold for 20 minutes before someone answered my call. The gentleman on the phone, although courteous was unwilling to help me in any way. His response? "Our systems only track points for each quarter, and right now you only have XX points." I said,"So can you look into where my points went? Or if you'd sent out a check? " The answer was no.

This is a big rip off! I'm just a simple shopper with simple shopping habits and they couldn't even handle my disbursements properly. I wonder how many hundreds of thousands of dollars Ralph's is ripping off their consumers.

The sign on Ralph's Ham clearly stated .88 per pound with a limit of one. The ham had a price sticker which states with your Ralph's card you pay .88 per pound. The sign over the ham display did not state, with minimum purchase. Their 150 flyers at the front door does not even feature the ham deal. So when I went to pay at the register, it rang up full price. I brought it to the attention of Ms **, the person in charge, and brought the actual meat sign to her, and she said that it's not mentioned on the sign, but it was advertised in the LA Times on Sunday. I told her to reproduce the ad so I can see, and she couldn't. Instead of honoring the tagged price on the ham, she gave me the number to the main office.

After speaking with Ms Shelly ** at Ralph's Main office, she said it was a complaint. I told her that it was a weights and measures violation, and that I was going to report it to the Department of Consumer Affairs. Her response was "Go Ahead". So, I did.

After work, I was curious and dropped into Ralph's Market #274 on Western and Manchester in L.A., and guess what, the same sign and the same scanning at a higher price. So what Ms ** of Ralph's Corporate Office is saying is that they really don't care; people won't catch the mistake and they will take that chance.

I went to the the Ralph's on the corner of Western and Martin Luther King Blvd. When I went in, there were two women who were going through the doors and another woman came in after me. All four of us had to go through the guide rails at the cashier's stations. I saw the security guard just inside the store. As I was through the guide rails, I heard a voice from behind saying, ''You will have to check your bag." I turned around and asked, "Where do I check my bag?" The security guard said, "Over at the service counter." So I went over to the service counter. No one was there so I waited for someone to come. I waited, waited, waited.

After 15 minutes, a young lady came over to get something from behind the service deck. So, I asked, "I need to have my bag checked." At first, she didn't understand what I was talking about. So I told her that the security guard had told me to check my bag. The young employee said, "Just put it over there by the service desk," and she walked away. So I put the bag full of things that you could not get in Ralph's (a new bicycle pump--the kind that you step on to pump up tires), where anyone can just pick thing up and walk away with them because no one was watching or at the service desk all the time.

I was at the service desk and the security guard was talking to the store director (Glenn **) and was looking at me. He had moved to the area of the store where I would have to go pass. I have only been in that store one time. I needed to get the hamburger so I walked back to where I thought I would find it. When I saw where I might get it--at the back corner of the store--I heard a voice saying, ''If you are going to buy anything in this store, you are going to have to check your bag!" I told him, "I did check my bag!" I told him to make up his mind and he told me that I better make up mine!

He then came from behind me and stepped in front of me as I was walking to the front of the store. The security guard got right in my face, nose to nose and chest to chest. He said, ''What are you going to do about it?"--like he wanted to fight me or get me to start it. I am an Army veteran. I was honorably discharged from the service and have never been in jail. I feel that I was not treated with customer service and I was singled out because I am white and a senior citizen. And the store is where the director let this security guard overstep his duties.

I went to see the director of the store, Glenn ** (Phone #: **). He said that the guard was just doing the job that he wanted him to do. Every time I would start to say anything, he would stop me by saying, "Calm down! Calm down!" Like I had taken something. He does not really wanted to listen to me. I knew that I was not going to get anywhere with him. I finally got to ask the director if part of the security guard's job was to get into someone's face and say "What are you going to do about it?" Nose to nose and chest to chest like he wanted to fight or provoke me into doing something. I got Ralph's customer relations phone #: 1-888-437-3496. Thank you.

I was overcharged. I bought three items and was overcharged on two of the items. I bought Ensure Focused Clinical Nutrition four pack package for $11.99 with a big sticker on it. It says, "try me for $3 off (manufacturer coupon)" and still, they charged me for the full retail price of $11.99. I bought black plum for $1.99 and I was charged for $2.99/lb. I was wondering why it was so expensive but I didn't check while I was in the store. At home, I checked the receipt and noticed that they overcharged me. I drove back to Ralph's, they scanned everything and refunded me by $4.45. The total bill was $11.99+$4.34=$16.33. It should be $11.88. They overcharged me by 37% so this is theft and robbery.

The produce section is terrible at this store. They continue to put out rotten fruit and vegetables. When I said something to the produce person, they said they hadn't reached that area: tomatoes, cauliflower, lettuce, apples, tangerines, the entire section. Then, the produce manager came over. I showed him the cauliflower (on special for 88 cents a pound) and every package/bunch had brown rotten spots all over. I even took pictures. I said I wanted to talk to the manager. The manager walked up (Dee ***) and said that I could cut off the rotten pieces and the rest should be OK.

Get this one, I should pay for the entire rotten vegetable (priced per pound) and then I should cut the rotten pieces off. I said, "Are you kidding me? Why should I have to pay for rotten vegetables and how could you, as a store manager display this?" He simply said, "Thank you for your comments," and walked away. I also had mentioned that I drive over 12 miles to another Ralph's where the produce department is exceptional. The store manager in Mission Valley could care less.

I am a diabetic and I am dependent on insulin to keep my blood sugar within a normal range. On the morning of September 3, I used Ralph's Internet medication refill site to refill my insulin prescription. I checked as soon as possible button and the site said the insulin would be ready by 12:00 pm. My mother went to pick up the insulin a few minutes after 12:00 pm and was told by the person at the counter that the prescription couldn't be filled until Tuesday September 7. My mother found me in the store, told me there was a problem, and went back to the counter with me so I could learn more about this. I was told they could transfer the prescription to another pharmacy of my choice and pick it up at my convenience.

An attempt was made to call another Ralph's Pharmacy that was also out of the medication. No one apologized, no one expressed concern. I suddenly realized I was in the middle of a medical crisis that I had not caused and that I was going to have to find a way to resolve it because no one was going to help me. When I tried to express this to Mr. **, he began to argue with me. I stated that if I ended up in the hospital because of this problem, I would sue Ralph's for the medical costs (I am uninsured). I left the store after that, and then went back about 20 minutes later. I spent about a half hour trying to resolve this. During that time, Mr. ** was rude to me, smirking and sneering and rolling his eyes. I finally was helped by another person and she listened to what I had to say. I ended up transferring all my prescriptions to another pharmacy. During that time no one expressed concern over my well-being, even though being without insulin for a period of a couple of days could result in a medical emergency. During the discussion, the pharmacy manager, Kathy **, told me that they had gone from an automatic order system to a manual order system and someone had forgotten to order the insulin.

This was an emotionally traumatic experience for me. I did nothing to create this situation and yet, when I expressed concern about this, I was treated as if I had done something wrong. I was told I should have ordered my medication a few days before, even though I had never done that and neither the refill website nor the phone refill number state that. I was repeatedly told I was wrong about everything I expressed. When I finally left, I was extremely agitated and fighting off tears. I will be transferring all of my prescriptions out of that pharmacy and may stop shopping at Ralph's completely.

The date was 4 Aug 2010. The price for organic cauliflower posted at $2.49/lb was rung up at cashier at $2.99/lb. Drawing the cashier's attention to the overcharge, the supervisor changed the posted price up to $2.99/lb. I was refunded the money, but Ralph's is saying, we will overcharge you until we are caught.

I am very disappointed today with the service, veggies, pricing, and etcetera. First, I bought one red onion today and it cost $1.24? I examined it and it was defective so I took it back and asked the cashier about it. She said that I could get another or she could refund my money. I went over to the red onion section and noticed the entire shipment was in bad shape. I was shocked that they were displayed for sale. I went back to the cashier for a refund and she had trouble getting the full refund for me.

She said that they would throw the onions away. It would seem more compassionate if Ralph's would donate the entire bad case to feeding the homeless here instead of throwing the entire case away. The cooks in the homeless shelter can cut off the bruised and damaged parts and use the rest. Ralph's must make a greater effort to help the poor and the needy in California. Secondly, many of my neighbors are complaining about the high prices for fruits and veggies. The store seems reluctant to reduce the prices as the product gets riper.

Another concern is that many where I live claim that the measurements/weights of the produce seems higher than what they bought. Image problems? Fourth, the articles in the papers and on TV about the fines Ralph's had to pay for incorrect pricing problems. Fifth, the soups Ralph's have are too salty and should be corrected. Many veterans in the area and older retired people who are dying from too much salt/sodium in their diet and too much sugar and etcetera. Another is, the cooked food is the same all the time, no variety, too much fried food and not enough healthy food. Look at what competitors are doing and try to match or beat them.

The store also is too cold and has too many bright lights. They can save the money by reducing the refrigeration and installing the new LED lights. Lastly, Ralph's need to work harder to get back all the customers they lost as a result of the strike. I had to drive back to the store to get the problem corrected and we were assaulted by the people outside collecting dollars which are supposedly for the poor. Ralph's should stop these people from using the store to coerce people into giving them money.

I asked them to email a copy of their policy to me (so I could have documentation of the policy), and she said she didn't think she could, but agreed to check and get back to me. At 3:18 p.m. I received a call from Michelle at their corporate office who offered to read me the policy but refused to send anything to me in writing. I will no longer shop at Ralphs and will let everyone know about my experience. Unable to utilize printed coupons for the free can of Libby's vegetables and will be unable to utilize any manufacturer's coupons if they are printed from online, including Red Plum, Smart Source, etc.

After 21 years of shopping at Ralph's I had to cancel my rewards card with them and thought others might to do the same or at least notify Ralph's that they want their accounts flagged to limit access.

Ralph's states on their website: "Ralphs has established a strong commitment to protecting our customer's privacy. Your information is not kept on-hand at the store. In fact, only a few individuals within Ralphs organization have access to your information." This is a false statement as I found out that anyone who has your last name and phone number can walk into any store and not only access your information but change it and add information to it.

I primarily shopped at Ralph's and after the rewards card changed last year with the big push to sign up for the new program I no longer received any of the rewards as shown on my receipts except for the instant ones at the check stand like movie tickets. I contacted Ralph's by phone and they informed me that I was being sent them but perhaps I was having a problem with my mail. Recently I contacted them again via email about the problem and was told by Cindy W in the consumer affairs department that my ex-wife of more than six years, who had a different last name and didn't live near me had gone into a store and added her name to my account and not only changed the mailing address to her home but may have been issued a card to my account and that all of the rewards that had been mailed out had gone to her address.

To try and make up for the mistake of letting someone with a different last name and mailing address access my account and change it, Ms. W said she flagged my account and offered to put a whole $18 on my rewards card for the trouble. She also suggested that I request a new card if I thought my ex-wife might have gotten a card to my account (from them when she changed my information) and delete my phone number from the new account, which is used if you forget your card, to help prevent it from happening again but did not offer a guarantee that it wouldn't and she refused to send me a letter stating in writing what happened by way of apology (although I do have the emails where Cindy W, the Ralph's consumer affairs department representative, informed me of what had happened but when I asked for the same information in an actual letter mailed to me she refused).

So anyone who has at some point ever shared knowledge of their phone number and last name with anyone who may want to access their "protected" information at Ralph's, "beware" as apparently there is nothing at Ralph's in place to stop anyone from obtaining your information or changing it without your consent.

Ralphs Supermarket chain has a REWARDS POINTS system, from which customers supposedly receive money back on purchases. I have been shopping at my local Ralphs supermarket for more than ten years and I have NEVER received any type of "money back" reward. When I phoned to complain about this fact, I was put on hold for a very long time, and then I was told that I had not earned enough points for the period in question. When I mentioned that my previous point total was well above 900 points, I was accused of having incorrectly written my own mailing address!

This is simply a clever trick to lure in customers. Like the dozens of other customers who've complained about this same problem, there will be no "money back". Solution: Shop somewhere else!

I have a rewards card, as do my two brothers. Last year we all received our individual rewards checks. In 2010, however, only one check was received in one of my brother's name. I do most of the shopping and earn more points than the rest of my family. I contacted Ralph's about this and received this reply back from Toni A:

"Thank you for contacting Ralph's. Reviewing your account, we show you linked into the same household with several other card holders. Sharon, Joni, Ian, Syliva, and Celia all have cards and are all addressed to the same household as you. We only distribute mailings to one person in the household. The rewards and mailings that are sent out are a combination of all of your shopping habits as a household. If you do not reside in the address listed, or if any of the other members I have listed do not reside in the household, please let us know and we will update your records. As long as all of you reside in the household together then your accounts will automatically be merged.

When applying for the card it is not stated that it is only one card per household. Their policy may have changed this year, but they never informed consumers of that fact. I have written Toni Adams again stating that 3 of the people she states are living in our household are either dead or no longer living here. I also stated that consumers should be informed that only one person in a household can use the card and be rewarded. What they are doing is fraudulently advertising.

When I got to Ralphs, I noticed how the outside of the store was getting even more in need of repair, and that the carts looked like cast offs. The inside of the store was fine, but when I was at the register, I asked the sales manager what was up with the outside of the store--were they closing? Or were they going to clean it up? Both the sales manager and the bag boy indicated that this was a low class town and they were glad they didn't live here, and that's why the store was a mess on the outside. Since this Ralphs stopped maintaining the outside of its building, other shops in the center have suffered. The whole shopping center looks run down now. I guess it's back to Vons.

On March 17, 2010, I went to purchase some cookies for a St Patty's day potluck at work. There were several types of cookies marked at $2.99, which is a dollar savings as listed on the sign. So, I went to the deli to pay the $2.99 price and was told that the cookies were $3.99. I, then, pointed to the sign. Collen, a deli employee, went to look at the sign and flipped the sign around which had a price of $3.99 for the red velvet cookies, which are the only cookies at $3.99, which I had selected. She agreed that no one would look behind the sign for another price, then I asked that she call the manager.

After approximately 5 minutes, Juana came to inform me that the cookies in front of the sign was $2.99 and those at the back of the sign were $3.99, and she knew because she had put the sign there. I stated that I would not have waited to discuss this for just a $2.00 discount. I was willing to pay the $2.99, since all cookies on the shelf were by the same manufacturer, anyway. I believe it was bait and switch. I told Juana that I'd write the Headquarter office, but noticed they didn't have a complaint page online. So, I'm writing here.

Needless to say, I did not purchase the cookies. I had 2 witnesses that saw the sign, who where making purchase for the party too, and they didn't see the $3.99 either. My husband told me I was supposed to get the item free if there was a price error. However, my concern is that the manager was not trained in handling customer policies or issues effectively. I feel I was dismissed and presumed to be a liar by that manager. She reiterated that those cookies are $3.99.

I bought an anti-fungal cream at Ralph's Pharmacy. I came up to the pharmacist and he suggested that I buy this cream. When I came home and opened the box, I saw that the expiration date was August 2009. Today when I brought the cream back they didn't even bother to apologize. When you buy medication don't forget to check the expiration date.

We recently purchased steak from this store and we put it in the fridge. The next day, we opened it and it was almost black on bottom. My wife took it back and wanted new ones. They didn't care one bit about the situation. Just told her to get a new set. We did and the next day, one of the steaks had already turned a different color. Costco's steak never does this. We will never shop there for anything. I wouldn't buy groceries there if they were the last store on earth. They suck, all locations! Their seafood was the worst we ever encountered also. I lost money from the filet mignon I bought. Time loss for having to go back and another loss for having to throw it away a second time.

Ralph's makes a claim to reward their customers $1 for every 100 points earned with a reward card. At the end of the quarter, they supposed to send you a check. During this promotion, which started last year, I received a message on the bottom of my receipt that I've earned $25 towards my 2009 rewards points and I will be getting a check in February. Nothing came. I contacted Ralph's. They are still getting back to me.

I'm surprised that a big corporation like that can get away with false advertisement. I could have taken my business to my preferred supermarket if I knew that it's a lie.

When I made a mistake at manual transaction, she uttered "They never listen". This is a condescending act towards me and racist. Be it color of skin or age, this is unacceptable! I, as well as many others, would like a respectable response.

On one occasion, a fat checker made repeated snide comments to the bagger because I requested paper bags. They never send rebate checks even after numerous phone calls. Today, I saw in their ad 4 boxes of Kellogg's cereal "17.6 Oz to 25.5 OZ for $10.00". I shopped for various items and after waiting in line for 10 minutes finally paying and getting my receipt, I noticed I was charged $16.74 instead of $10 for 4 boxes of cereal.

I returned to the same checker (whose name tag proclaimed her as a manager), showed her the ad and pointed out the mistake. She first loudly denied the mistake, then after I showed her again where the ad specifically said "25.5 OZs", she yelled that I had the wrong size, at which time her current customer called me "A rude [expletive]" drawing the attention of the entire store! Finally, the manager "Gary" showed up. I showed him the ad and waited for him to walk to the cereal aisle (for what reason I don't know). Upon returning, he refused to honor the printed ad and tried to talk me into accepting smaller boxes even though he acknowledged the ad saying 25.5 OZs. At this point, I demanded a refund and left. I will never shop at Ralph's or any other Kroger owned business again, even if I have to pay more at their competitor's stores.

This evening while I was at the self-checkout purchasing $6.26 worth of groceries I attempted to pay using cash, I insterted my change and a 5 dollar bill, the five seemed to become jammed in the insert, and did not apear on the computor, and would not take the $1.00 bill I still owed. I attempted to get the attention of the person on duty at the self-check, who was on the telephone facing away, and who did not respond after I tried to get her attention, so I walked to the stand and asked her for help, she interupted and told another employee at another check out to help me. I explained to the women what happened at that it wasn't showing my payment and that the machine wasn't accepting any cash now.

The information was relayed again, this time the original self check woman asked me in a derogitory mannor what I put in the machine, and if I really put anything in there. She asked me several times, was incredibly unfriendly and gave terrible customer service. I gave her the $1 I still owed and left feeling very embarresed and angry. This was embarresing, and this was on Ralphs to take care of offer assistance. Instead I was made to feel like I was in the wrong, and it was insinuated that I didn't pay and was attempting to steal. I can't believe the lack of customer service and rude employees I have dealt with. This makes me think twice about ever shopping Ralphs or Krogers again. I don't think when this machine is opened and my payment is found, that either employees would act any differently, and that is really bad for this store.

I had my service dog (chihuahua) walkjing in on a leash to buy gum & after a female employee asked me "Is that a service animal" I answered yes & asked "where's the gum", which she directed me- to aisle 18, then as I was walking back there I heard some one saying Ma'm in a male voice behind me & did not hear or see anyone again until I got to the gum

When I turned around there was a rather big Man standing uncomfortably close to me & he said" Ma'\m you will not be served with the dog here" I got my gum put it on a checker's stand & then walked my dog outside to stay tied up- when I returned to get the gum it was being carried by the big manager Regeonal F. back to the stocker's doors fopr employees, I asked him for it & his name , then - He said aometing that sounded a bit derogetory & habded me the gum, & as I started to buy the gum - he was phoning the checker to say "Don't sell her anythiung & don't tell her the answer to her question ", as I had asked for the contact info for the Store headquarters.

Then he said he was not going to be disrespected & that's the reason he would'nt seel me anything- so I said " Well it is I who am being disrespected by you & he continued to argue his point of View until I just left & said- I'm filing a complaint about you. The economic damage was really just time wasted, when I could have gone to a nicer Managed Store And I felt as though I had been grosely discriminated against.

Although I only live about two minutes walking distance from this store, I rarely shop here. After the employee strikes at Ralphs stores, this location deteriorated greatly in its costumer service, store presentation and felt kind of depressing to shop here.

In the past month, I have visited the store to pick up items for my mother. I was surprised to see the store looking better, improvements have been made and I was delighted to see this. Yet, the service from the deli employee's was lacking. Not very friendly, but did not think too much of it.

Yesterday, the service was truly horrible. From the guy stocking the dairy section who answered rudely, to the woman at the Deli who didn't acknowledge my presence, even though she looked over at me, to the Manager (I think Giardino) who appeared to be distracted and not involved with the customers at the register. My mother said her experience with him was the same, he never greets the customers and ignored her thank you...not a very polite man.

What's the use of the credit for supplying my own bag, when only a few checkers ever remember it?

I shop at Ralph's maybe once a week and because they are one of the few markets in my area. Their prices have become very high and so I usually only purchase sale items. For the last few months, every time I buy a sale item there, the computer has not been changed to reflect the sales price and I have been overcharged.

Example: Saturday, June 20th I bought white corn on sale 3 for $1. When I scanned them myself, they came up as 99c for 1. I called over the attendant and she said the high price was because I hadn't put my Rewards card but I had and I pointed it out to her. She then adjusted the price. However, had I not noted the error, Ralph's would have charged me the higher price.

Isn't this illegal, and they continue to do it, week after week and I know that it probably doesn't just happen to me. What can be done? Aggravation, but before I leave the store, I make sure the receipt is correct and I always have to go back to the cashier.

A few weeks ago I filled 3 prescriptions at the Van Nuys branch pharmacy to give me $60 in rewards credit from Ralphs. I went to use the credit on May 23 and was told that I did not have anything. The store manager told me to call customer service (he even wrote down the phone number for me) and said that they had a few other customers complain about the same thing. So I called and was told by your staff that ok I fixed the problem and it shows that you have $60.

So the next week I go back into the same store and go to use my credit and AGAIN they tell me there is nothing on it. Now I am very mad. So again I call customer service and this time I talk with Melissa there who tells me a totally different story. She tells me that I only have 2 credits (for $40) and that I used both of them! One on the 23rd!! She is arguing with me, pretty much telling me that I am making up this whole story. Then she offers to give me back one $20 credit, but will take away all my other rewards points that I have accumulated from my regular shopping trips there!!! She says that I have to take this up with the pharmacy and is of NO help to me. I am so mad at your company and would really just like the credit that is owed to me please and NOT have to bargain with your staff for them.

My wife and three children go to our local ralphs super market and there is this mentally handicapped person has followed my family and others through the store trying to take things from our cart also snatching a magazine from my 10 year old daughters hand, saying give it too me now repeating her self,she follows other families as well. My wife witnessed this person snatching a toy from a toddler . My wife made several complaints to the management and she was told that the lady gets dropped off by her family and comes to help out in the store ? How I donot know, besides scaring people harassing and just about assulting them. Yesterday was the last straw it happened again while my wife was shopping for mothers day dinner, and yet again gets comfronted by this lady, in which management is fully aware of this issue and has done nothing about it... Please help I am afraid one day this lady could hurt somebody or somebody might hurt her, I personally am not as forgiving as my wife and would not let any body comfront our 3 year old child.

not play cop, and and throw accusations.

The item was for a trial size of Clarin which was marked two for $1.99 on the shelf, but only one tablet was enclosed in the packets.

I could see maybe this being a mistake one time, but I find this happening a lot. I feel that is someone doesn't notice or pay particle attention, one could be significantly overcharged.

Be very careful when eating Ralphs Blueberry Almond Crisp cereal! On several occasions I have bitten down on small, sharp, hard kernels which could easily chip or crack a tooth. These kernels are usually 1/8 to 1/4 in diameter and are burnt orange in color.

I have now begun to check ALL expiration dates after purchasing unsafe food, such as yogurt, refrigerated salad dressing, egg nog. And the vegetabales are spoiled. How will I know that they will be in compliance?

Drove to a different store several miles away. Albertson's on Newport was even worse. I brought several exp. items to the check out in order to make them aware. This was about 3 weeks ago.

Why Shop at Ralph's Supermarket and Deal with Attitude and Bad Service?

As most of you know, shopping turns into a high-cost trip that fills your grocery cart with needed and frivolous items, but what the heck, it's almost Christmas, so let's get that spiral sliced ham, especially since we can save some money using our Rewards card. We fill up our basket with what should have been about $158 dollars in items total, but wait...there is a problem. The ham won't scan. The cashier tries to enter it manually, but it seems either she can't get it to take, or it simply won't go. So, she sends the bagger back to the meat department for a new label that will scan.

Here's where the trouble begins......

Then as we're driving home, we discover the cashier screwed us. Yes, screwed us by charging the full price for the ham, by somehow overriding the Ralph's Rewards reduced price on the label. In return for her inability to scan the ham and not accepting a higher price for a new label (San Diego County Weights and Measures will love that!!) she simply charged us full price to get us out of her line.

I called the store twice to speak to the manager. Terminal hold, followed by rollover to terminal ringing both times. Finally called their corporate offices and spoke to a customer service person, who didn't seem all that concerned, but said she would place $5.00 on our Rewards card to make up for the overcharge. Big freaking deal. We'll use that card to get the money off and never shop Ralph's again.

As for the Rewards Card, Ralph's allegedly sent our $9.00 reward to our daughter who lived with us up until several years ago. But sent it to this address. We never saw it and we still get some of her mail. Personally, I don't think they ever sent it as she has a completely different card number. Great excuse that doesn't fly!

Don't stores get it? With times getting tougher, consumers not only have a choice where to shop, they're more likely to exercise it faster and tell others about their experiences bad or otherwise. We've suggested to numerous people they not shop at Ralph's and they agree. The new store is beautiful and it seems they let it go to their head and they're just not equipped to handle customer service like a normal business. This is not our first poor experience at this Ralph's, but it will be our last. We'll be headed over to Stater Brothers for our future shopping. No cards and no bull.

On July 1, 2008 I purchased three gift cards from the gift card rack at Ralphs. One of the three was a $25.00 Home Depot Card (at least that is what I thought I was purchasing).The three cards were a gift for my son. He asked if I could exchange the Applebee and Starbucks card for another Home Depot Card as he wanted to replace a sink faucet. I said no problem and went to replace the cards. Ralphs said they would not replace the cards, so I just purchased two more $25.00 Home Depot Cards. (Figured I could use the other cards for someone else or keep for myself)

My son went to Home Depot to use the Three card I had given him. Home Depot said that they were not Home Deopt Cards! That they were Tony Steward gift cards. I did not know who Tony Steward was, and only thought that the card was definately for a man and not a lady. The Home Depot logo in words, is spelled out on Tony Steward's shirt. It looks like a Home Depot Card. Even the workers at Ralphs said it looked like a Home Depot Card. Looks like false advertising to me when you buy a card that says Home Depot and really you can only use it for Tony Stewart merchandise.

I would never have bought it had I known it was not a Home Depot Card. You need to see the card to know what I am talking about. I have gone into Ralphs and talked to a Manager who said there was nothing they could do, but he did agree that it did look like a Home Depot Card.I called Customer Relation at Ralphs and I called the card company and they said they could not give me a refund. I called the Tony Steward number and they said they could not refund the money. I told Ralphs I would spend the money at Ralphs if they would just take back the cards. They still said no...On 11-14-08 a lady named Michelle called to say nothing could be done. I talked to a Billy and asked to speak to the CEO Dave D., but he had never called me back. I would appreciate any help you can give me. You need to look at these cards to see that indeed they do look like Home Depot Gift Cards. Thank You

Did you know the prices of gas have dropped 2/3's in the state of California? Three months ago I was paying $4.89 and ow I am paying $1.65 ....

So WHY am I NOW PAYING 2/3's more iat Ralph's? I used to buy bologna at 1.79 (reg) then it went to 2.29 (reg) SUPPOSIVELY due to the increase in gas and shipping etc... I was paying that 1 month ago. The price of gas dropped 2/3's and now my bologna is $3.49 in a months time. I MUST HAVE missed something. SO I WENT TO THE DELI.....I pay $7.99/lb to $8.99 lb for GENOA Salami....now its $10.29, this all since last week.

I buy gummies for my daughter they are usually 2/4.00 or $2.29 reg price THIS WAS LAST WEEK now they are $3.29/box.

THE PRICES have dramatically increased all across the board at RALPHS in the LAST 2 weeks....just as our economy gets worse and the gas prices gets better...RALPH's raise their prices. THATS FUNNNY.

Thank goodness I have choices for supermarkets...I can now afford the extra 5 miiles to go to a store who won't overcharge me.

Ralphs apple/cherry turnovers look great in the package, however there are no real cherries or apples ??? Only a thick syrup ????????Why is this so ??????When confronting the folks at the Corona Del Mar and Costa Mesa stores they had no answer nor did they offer a credit for a product that I was dis-satisfied with. Won't buy anymore as I do shop at Ralphs on a regular basis.

I purchased frozen (Ralph's brand) chicken thighs a week ago and got 2 wings in the package, this week I purchased the same thing and got 2 backs in the package. The backs were so small they looked like bird backs. Needless to say [Ralph's] lost a customer that has a business purchasing for seniors in Santa Barbar and will now go to Vons

Until September 2008 Ralph's had a community contribution program. Customers would use their Ralph's Card number when shopping and a portion of the purchase amount would go to a specified charitable organization of the customer's choice. Last June the company announced that the Ralph's Card would no longer work for charitable contributions. All customers who wanted to continue making contributions to their specified charities had to sign up for the new Ralph's Rewards Card.

Fair enough. That would involve telling everyone participating in the community contributions program for one's organization that they had to sign up for the new card. The second part to this new program, however, makes it exceedingly hard to use anymore by the nonprofits.

On my list of contributors, there are a number who are elderly or not computer savvy. I was the designated contact person for this program so that when these people would give their permission to be enrolled, they would give me their Ralph's number and address information. I would then sign them up using my computer. NOW Ralph's requires all contributors to the program to not only get the new Reward's Card but also to sign up using their OWN email address. What if,you ask, the person does not have a computer, an email address, or cannot get through the 20 STEP PROCESS (Yes!) for registering.

Well, Ralph's has an answer to that: They will happily mail a form that the participant must take to the store to be scanned along with the new Ralph's Rewards Card! Is this bait and switch or what? From an easy to use program to impossible to use. Now, in good conscience, I must advise my donors that they will NOT be making a contribution by shopping at Ralph's unless they want to do the above. Otherwise they will continue to throw business to Ralph's thinking they are makine a contribution to our nonprofit.

Loss of about donations to the organization. Much grief and wasted time going through this and contacting people.

This grocery store is always packed with customers in the evening hours. The managers do not have enough cashiers in place to accomodate for the number of people that come in each evening. The lines are extremely long, and usualy only 2 lanes are open. The conditions are rediculous!! People with children have to try and manage while others are trying to get through the front of the store.

Frustration and irritability is high. There is way too much time between customers. When we walk out into the parking lot in the dark there is no OBVIOUS security - they stand inside - we walk out into the dark lot alone. Customers are becoming more and more upset at the lack of consideration from management.

Ralphs operates two reward programs which promises their club card members money off their future purchases if they purchase a required dollar amount of either pet items or wine in 750 ml. bottles. It's $100 in pet items and $200 in wine and in return the customer will save $9 off their next $9 purchase of pet items or $10 off their next $10 purchase of wine. They use the customers loyalty card to track the customers purchases and automatically issue a savings certificate to the customers loyalty card number. Every time the customer meets the requirements another certificate is issued and so on and so on.

Here's the catch, the company will never automatically redeem the certificates and they fail to tell the customers how to properly redeem the certificates. Ralphs puts an expiration date of less than a month on these certificates which is not true. Every certificate issued has the same number assigned to it and the program is an ongoing program which doesn't expire.

On the certificate it states that the customer must purchase at least $9 in pet items or $10 in wine 750 ml. bottles and that they must use their club card in order to redeem the certificate. Once the customer has fulfilled the requirements the company fails to take the $9 or $10 off their order. One of my customers had accumulated 36 $9 certificates and saved $324 off his order. He received $267 in cash back and the register for that day balanced. The company also has taken my money which I have earned towards my certificate. Every time I have shopped my pet rewards total starts at zero, meaning I will never get a certificate even after spending hundreds of dollars on pet items.

The company profits off every certificate which is not redeemed and is able to write off every certificate which is issued. Customers who do not speak English will never get their rewards in the form of money off their order.

The company also uses this program to terminate employees who assist customers in redeeming their outstanding rewards. I worked for the company for over 22 years and was terminated for helping my customers and for being honest with them. I know of another employee who also worked with ralphs for over 22 years and was terminated also. We were both managers and had been doing this for years and never warned to stop. The union does little to help these employees and helps the company in terminating them. I was told that in one month I returned to the customer $5,000 in rewards. Ralphs has 400 stores and a minimum of 6 cashiers at each store. Some stores have as many as 20 cashiers and if every cashier did what I did, I figure there would be over $20 million in rewards given to the customers.

Ralphs has two reward programs which are described on their web site under pet club page. They promise to reward shoppers if they spend their money at their stores on pet items, instead of going to pet smart or other pet stores. Every time I have shopped at this store, as well as the one in Brea and in Whittier, the money I have earned towards the pet program is reset to a zero amount. I will never be able to receive the reward which they have promised. Even if I did earn the reward and met the requirements of the program, they will not perform as promised in the contract established.

I have spent hundreds of dollars at their stores which I would't have if I did not expect to earn these rewards.

Every get a grocery store club card? Is your telephone number and address correct on the card? Do you even know how to update your info? Well you might want to make sure you do or your information could be routed to someone else's card.

I have had a grocery store club card for many years possibly as many as 12 years. Recently I need to get a copy of some receipts and thought wow! I can use one of the benefits of my grocery store club card! NOT! Because I did not update my telephone number all my transactions were being routed to another customer's club card and since they are on the wrong card I am not entitled to my own transactions, this is to protect my privacy. Does this make any sense??

I asked that my transactions be transferred to my card, the CORRECT card and was told that this would violate the company's privacy policy. I asked, to what part of their policy they were referring. I was told that they were not familiar with what part of the privacy policy or which part applies they just know that something in there prevents them from correcting the situation. Now if they don't know how do they expect their customers to be better informed than they are?!

The bottom line is that they are protecting my privacy by allowing my transactions to remain on another customer's card/account and that not even I am entitled to my transactions. Does this sound like protection or more like!@@#$!$!. Spoke to Shelly and Yvette both on May 8, 2008 and both gave me the same spheel.

need these receipts for my work

Ralph's Contaminated Organic Produce

Ralphs Customer Relations Hotline:

(888) 437-3496

Ralph's, West LA, Olympic and Barrington, Tuesday, February 5, 2008, around 8 9 PM. Manager, Mr. Tagami and Marco in Produce.

Open ceiling and dirty water and fine debris mist falling on organic produce. I found the manager in the front, laughing and talking to another employee. I asked him why the organic produce was not moved prior to work on the ceiling. He said the plumber was there but he thought the work was completed. He said it happened during the day shift and he'd only been at work 2-3 hours. I questioned why he didn't know more: didn't the day manager talk to the night manager? He replied he was only told the plumber was there and the area was blocked off. When we were there it was possible to get to the food because some of the blocked area was open.

I asked him why he didn't find out what the plumber was doing when he first started his shift? How in 2-3 hours he missed a HUGE red ladder by the food -- right at the entrance to the produce section? I asked the produce man the same thing.

I kept getting excuses or worse, no answer when I asked them why was it MY responsibility to tell them State Law and common decency regarding produce?

He never apologized, never admitted any responsibility and was exasperated I wouldn't let him finish a sentence. I said he kept giving me excuses and that's why I kept asking questions and making statements.

I asked him and I ask you:

Why doesn't Ralph's have a policy that ALL produce near work/repair areas FIRST be moved away?

I believe that if I had said nothing, the food would have been sold, even though a fine mist of debris and steady stream of dirty water was falling directly over and onto some of the food. Plus the debris was being blown onto the food by the air conditioning and movement in the store. Onto ORGANIC PRODUCE that IS NOT GOING TO BE COOKED.

Lettuces and other greens that would be eaten RAW CONTAMINATED FOOD!

Mr. Tagami told Marco to move the produce because the customer complained. I turned around and repeated that it is not my complaint. It's STATE LAW and COMMON DECENCY. I told him Ralph's customers, especially those buying ORGANIC, expect higher standards.

The public trusts Ralph's. Ralph's has betrayed our trust.

I have often remarked to those at the Olympic and Barrington store has not only a bigger selection of organic, but more produce, and in better condition than the one I walk to or can quickly drive to on Olympic and Cloverfield. I was seriously considering changing my habits and driving to the Barrington store. But after my encounter and Mr. Tagami's pass the buck, it's not my responsibility nor problem attitude, I will instead to drive south to Whole Foods.

The other issue is a problem with posted prices and computer prices. I have learned to ALWAYS check the prices of produce at the cash register, because several times I have been over-charged for grapes and other produce, but especially grapes when I buy them during the summer. I have repeatedly written to Ralph's and lodged a consumer complaint with Weights and Measurements.

I buy most of my produce at the local farmer's markets or health food stores, but Ralph's does have some items at better prices. I buy some household items, and as long as I'm there, I like to pick up produce.

Why is it only an ordeal at Ralph's? Think of all the customers who have no idea what is going on, between unsanitary conditions and overcharging.

I have been going to Ralph's for over 50 years, ever since I was a small child. Ralph's should be ashamed of themselves and change their policies. I am sending this to some MAJOR press outlets because otherwise, I don't expect any response nor change without some pressure.

The consequences are: Ralph's doesn't care if it sells TAINTED food to the public! Excuses and pass the buck is all too common from them.

Of course I submitted the above info to their online site and will call them. I even told Mr. Tagami I would do so and he shrugged his shoulders!

I want to do something so they pay attention to the LAWS that protect consumers, ORGANIC and others!

I would gladly pursue this if an attorney or anyone can assist me. I am so fed up with their crap. I will do it to protect others who have NO idea what they are violating LAWS and common decency.

I bought a metal table with glass top about three years ago from Ralphs. Today I went out to sit at the table and have coffee, and the top had completely shattered all over my patio. Shards of glass went everywhere! IT looked like someone ha dropped a heavy rock on the table - there were thousands of small pieces of glass everywhere!

This is not a Martha Steward table but it sounds like the same manufacturer!

I am sending this in for information purposes only! The set was NOT worth the money - not only did the glass top shatter without any reason, but the aluminum is rusting!

Everytime I go to the Ralphs in Venice, CA on Lincoln Blvd., I leave frustrated and bewildered. The customer service there is absolutely lacking. I bought several apples a couple of weeks ago, and the apples were listed as $0.99/lb. At the cash register, however, they're rung up as $1.99/lb. Naturally I refute this price.

Instead of asking another employee to check the price on them first, the cashier tells me that she knows these apples aren't only $0.99/lb. They're too big. So I tell her that that's the price I saw,and that she should have someone go check. She shook her head no, and I stood my ground two more times did she relent. Outwardly irritated and not afraid to show it, she finally does asks another employee to go check. Meanwhile, the line has now grown to five people. Excuse me, but can someone remind her (and the rest of the staff there) of the definition of customer service? Certainly customer service doesn't involve accusing the customer of lying -- until maybe s/he is proven guilty. I'm not asking for anyone to kiss up to me while I'm shopping at their store, but I do expect common courtesy. But evidently, someone ripped out the Common Courtesy section in the employee training manual.

I'll never go their again.

I feel ill to my stomach as well as having lost money on a purchase that I could not use.

When you complaint it to them,instead of apologizing they are very RUDE!!

While picking up a cardboard container of Heineken beer with hand inserts in the top of the carton, I cut my right thumb on the edge of one of the beer bottle caps. It was sharp as a knife. The cap punctured my thumb resulting in profuse bleeding and severe pain.

I asked a cashier to speak to the store manager. The manager on duty came over, appeared to be totally disinterested, and as he walked away, he told me to give the injury report to the cashier.

Ralphs totally ignored this injury report. I called the store manager, a Mr. Tom Gettings, several times to find out what they were going to do about my injury. He was never in and would not return my calls. I tried to call their district manager, but Ralphs would not give me his name or phone number.

I sent several e-mails to Ralphs and their parent company Krogers, and got only generic replies. I called them several times and after much persistence on my part, was connected to a Katerina Turner in Ralphs risk management department. She was unfriendly and argumentative, and told me that Ralphs was not responsible for my injury. She said that by agreement, Heineken was responsible. At a later date, Ms. Turner called me, referred to my hand injury as a scratch, and went on a fishing expedition. She wanted to know what other personal injuries I had sustained, when and where, and the details. I told her it was none of her business, and she accused me of having a history of injuring myself in stores, implying that I did this for financial gain. I immediately concluded the conversation with her.

I then wrote to David Dillon, the chairman and CEO of Kroger, Ralphs parent company. I never received a reply from him, only a non specific letter from their customer service department stating that I did not deserve this kind of treatment. Nothing was mentioned about their remedying my dissatisfaction.

I no longer shop at Ralphs and would advise anybody who does, don't hurt yourself in one of their stores. They will do nothing for you.

more money- This is wrong

Also the receipts fade so its almost
impossible to keep for large purchases.

What can we do about this

Recently I had gone to purchase several items from this store to entertain some out-of-town guests. Included was some beer, so I was obviously asked for identification. I produced my active duty Marine Corps Identification Card, only to be told that it would not suffice as identification. I was not looking for any special discounts, simply proving I am of the legal age to purchase alcohol.

My complaint is that an identification card issued by the federal government was not a valid form of I.D. at this store for some reason. I have never experienced this to be a problem previously - anywhere - in my 14 years of service, and have chosen to not shop at this store again because of it.

I am requesting clarification on the legality of the acceptance (or non acceptance) requirements of an active duty military identification card for age verification. In light of everything going on around the world I find this to be very unsettling. If I had the time to address this to a manager at the store I would have.

Currently no damage has been done; however, if this food chain can and does choose not to honor military identification cards I can only imagine the amount of business they could stand to lose in a large military city like San Diego if service members stop shopping there all together.

I was one of the many victims of the Ralph's Great Escape scam. After fulfilling the original $400.00 and receiving the request for the trip from their travel company I recieved nothing else. In their lawsuit settlement I had signed off on the waiver to actually receive what was originally promised by Ralph's. I has now been over two months (I belive I signed it in late October) and sent back the waiver to Ralphs. Again, I have received nothing for my trouble and no further contact from Ralph's Supermarket. So again I have been denied the original reward and now after signing off I expect I no longer have legal grounds to sue. Is there someone I can contact at Ralph's? Please call or email back.

Ralph's had a promotion called the Great Escape. You spend $400.00 in a certain time frame and receive hotel accomodations for I belive it was a 2 or 3 night stay. I spent the given amount and received coupons to redeem my stay. I needed to pick 3 different time frames for travel. I follow directions and patiently waited, heard nothing and then started investigating.

I then called and emailed Ralph's and they said the issue would be resolved. It has never happened.

Apparently, there are thousands of consumers affected by this false promotion. Something really needs to be done.

I would have not spent that amount of money at Ralph's had it not been for that promotion. I do shop at Ralph's, but I do shop elsewhere too.

I have also put a lot of time and energy calling emailing and searching for a solution to this issue to no aval.

Ralphs grocery store ran a promotion several months ago that if you spent $400 you would receive three days/two nites at a hotel with choices of 15 cities. We qualified & received a certificate(#73647),followed the instructions to the letter, called and give our three choices of dates for Las Vegas, the first one being September 19th. They said it would be 4 to 6 weeks before we'd receive a confirmation...when it didn't come, my husband called that same # (310-944-9222)& was given zero information. He then contacted Ralphs and was given reference # of 1427106. We never heard anything further until today we received a form letter that states we were not in compliance with the terms and cannot be honored.

We shop at the Ralphs at Van Nuys & Burbank. Apparently this Great Escape has not been honored to anyone...the Assistant Store Manager has had nothing but complaints from customers and employees that had received said certificates.

Apparently this Great Escape promotion was a fraud and the consumers are being screwed.

ON Sunday October 13,2002 approx. 1200 neen that day I went to the store and on going down the isle I slipped on something, flat on my back I tried to break my fall by trying to catch on my hand but ws unable to do so as I have under went surgery on my shoulder and palm prior to that. On Cslling the manager on duty they wiped the stuff from my back and shoes and discover it could be gell, at that time he offered me a gift certificate for $100 dolars and I told him know I needed to see a doctor as this was my back , I left there and went to Kaiser in Antioch California and took a copy of the doctors report to them which stated that I needed physical therapy.

I have contacted the abopve named individual who told me that she could not authorise me to see a physician that that ws totally up to me then I could submit a bill and they would decide if they were going to pay for my medical expenses. to date my own insurance has been covering me and I have not even been re-embersed for my lost day from works as was given by the physician. should you need any further information kindly email me and I will be happy to submit my fax number is 925-439-1180

I had lost of time from work per the doctor. My physical therapy was covered by my health plan, at present I am still having a lot of pain and need to get some Charapractic help as I believe I have soft tissue damages< I have asked Miss Mckinney to authorize the treatment and she refused, and at the moment I cannot afford to pay for this so I have had to contend with the pain