Publix

I was in Publix and the woman handling the bread dough did not have latex gloves on.

On Wednesday, January 15th 2012, I went into Publix to purchase 5 lbs of Snow Crab legs. I asked for frozen ones so I could put them in the freezer until Friday when I was going to cook them. I told the gentlemen behind the counter and he apparently weighed in 3 lbs and then said, "you wanted 3 lbs right?" I told nicely that I wanted 5 lbs and that seemed to fluster him for some reason but I eventually got my crab legs and went to pay for them.

I noticed that one package said $54.87, the next package said $18.96. I knew at $10.99 a lb. that 5 lbs of crab legs shouldn't cost that much but the cashier had already rang up the first package so I told them I didn't want the second package. I pushed my cart to the front counter after paying for my groceries and took the crab legs back to the seafood counter and asked him to re-weigh them. He hesitated several times and said they were correct. I told him to humor me and weigh them again. He seemed a little upset for me asking this but I didn't care at the time and I wasn't paying for more than they should be.

I found out that he had weighed all the legs together then divided them into two groups to package them easier. He put the ticket on the first package then package the second group, weighed that package and put a ticket on it. Once I figured out what he had done, I told him I would just take the first 3 lb package and come back on Friday to get the rest since I needed shrimp also and didn't want to purchase them till the day we were going to eat them.

Anyway, I wasn't too upset about it since I got everything straightened out but it did take me a lot longer than I anticipated being in the store. I came back Friday and purchased the other 2 lbs. of crab legs and the shrimp. I went home and opened the packages and they were extremely dirty-looking so I rinsed and scrubbed them as much as possible. I cooked them and sat down to eat; I could tell they were very old legs. I know how to cook crab legs and this meat wouldn't come out of the shell. Then I put some in my mouth and spit it out quickly, it tasted like ammonia. It ruined the whole dinner.

I smelled each leg before cracking it and eating it. There were three complete groups of legs that were rotten. This has happened twice to me now after buying them at Publix. I will ask to see the crab legs before they wrap them the next time. If there is a next time!

At Publix, you pay a premium price and expect a good product not something that's rotten! It was disgusting smelling and tasting! To top it off, when I went to purchase the 2 lbs on Friday, they were on sale for a $9.99 a lb. I was there on Wednesday and paid $10.99 lb. They went on sale Thursday. I think the guy behind the counter should have mentioned that but never did. This was a terrible experience that I will not go through again.

I have been to the Publix by my home to redeem my WIC checks on multiple occasions. Of the times I went, I have received at least 5 gallons of milk and one gallon of orange juice that has spoiled well past the date on the gallon. I am always brushed off and told to get another one to exchange the product. But as a mother of 3, I am concerned to know if it is their product or delivery manner that is causing things to spoil so rapidly. I think this needs to be investigated since many people purchase things from the store for their families and the manager does not seem to care about my concern.

I went to the seafood department to order a pound of shrimp(21/25) and as I was standing there a worker was there doing something except helping me after still standing there for about 3 minutes another customer walk up and another worker walk up from the back and ask can he help her and the worker that was already there didn't say anything and the other worker never ask who was first or nothing just went straight to that customer, now 7 minutes has pass and the first worker who was there from the beginning still never ask me how can he help me, so I yelled can I get some service.

Once I did that a female worker came out of the back and went straight to the other customer and ask can she help her instead of asking who's next and this is not the first time this has happen to me at Publix 800 Belle Terre Palm Coast, FL. (386)437-2426. It's like all the time when I go there I'm a black man and I see that mostly all Publix stores doesn't have that many black worker in there store or have been told by management to over look black customers and put white customers first and the reason why I say that is because even when I've complain to your managers there is nothing never done about it and now I'm tired of this treatment from your store and your workers, and managers.

On 10-08-11, approximately 9:10 am, I went to the 20425 Old Cutler Rd. Cutler Bay, Fl. 33189 location to return a watermelon purchased, on 10-05-11. When I advised the cashier at the service desk that I had purchase the melon from the Quail Roost location she suggested that I exchange the melon for another melon. I told the cashier no and I advised her I would like a refund because was my second melon that was over ripe. The cashier stated, "You should be returning it to them not us". I informed the cashier that her sarcasm wasn't helpful to me. I explain to the cashier that I reside close to the Old Cutler location and the Quail Roost Store is near my job. I further informed her that the first over ripe melon was purchase from the Old Cutler Store. I didn't get the cashier's name, but she was a middle aged, heavy statue European American. My reason for this complaint is the cashier works customer service, so I feel you should be polite to customers and be helpful. Geographic of this area can be a safety issue, meaning everyone in this area isn't law abiding. So not only is this cashier endangering herself but also her co-workers. For the record, I'm employed with the US Dept. Of Justice. Thank you for assistance in this matter.

I was in the store last Saturday 09/17 around 2PM. I went to the deli section and asked an employee there if they have any fried thighs. He said that they are not yet ready and he can cook them but would take about 15 minutes. I agreed to that and told him I will browse the store for 15 minutes and pickup everything else that I need and come back. So I did. I browsed the store for almost 20 minutes. I went back to the deli section and asked the same guy about the thighs, he said that he would need to cook them. I told him that's what he said 20 minutes ago and he pretended like he never saw me. He started laughing with his coworkers. That is lame and rude if you ask me.

Yesterday, I bought a premade (Boar's Head) Cuban sub at Publix. The sub contained ham, swiss cheese, pickles, mustard and mayo. I was late for work today and stopped at a 7-Eleven to see what I could pick up for lunch. Wow! They had a Cuban Sub that contained pork, ham, swiss cheese, pickles, etc.

As I have eaten Cuban subs at Cuban restaurants many times before, 7-Eleven's sub was supreme compared to the half sub I purchased at Publix for a dollar more, that was really just a ham & cheese sub.

I am a long time customer of 8 plus years. On Saturday, August 27, 2011, I phoned in a refill prescription on the pharmacy automatic phone system. After entering my prescription number, the system advised that it could be refilled and gave me a time that the order would be ready, that same day. I went to the pharmacy to pick up the script and was advised by the only person on duty that the script would not be ready until Monday, August 30 because my physician would have to be called. I was not able to pick up the script until today, September, 1, 2011. I went to the pharmacy after working a full day at work and was advised the script was cancelled, no explanation. I also never received a call that there was a problem with the script.

The clerk on duty tonight advised that she could fill it in about 10 minutes. Okay, no problem, but I would also like to purchase an OTC sinus medication that requires my ID, signing a book, etc. No problem again, except that of the three people on duty, no one there could do whatever is required to allow them to ring up the sale. So, after almost a week, I do not have my script, I do not have any explanation of why the script was cancelled in the first place and was not able to purchase OTC medication for a chronic sinus condition, all because no one could unlock something that would allow me to purchase the OTC medication.

I slipped and fell last week outside of the Publix store. I do not blame Publix for the fall since it was raining and I had slippery shoes on.

What I am very upset about is the manager came out when I slipped and very rudely asked me to get up and move because I was blocking traffic.

You are all a bunch of liars! As for the old lady who mentioned that Publix took all these jobs away from Albertsons employees! ** That company was doing bad financially and we gave them an opportunity to work for Publix or opt for their severance pay.

Publix bought the Albertsons properties and we were able to give people jobs! Get your facts straight.

I live in Southwest Florida and I would go to Publix at least once a week. I am on dialysis so I get a check sometimes from the American Kidney Foundation. I have cashed this check a few times at this Publix with no problem, except for the last time.

I guess the people at the service desk pick and choose by the way you look or how you feel if they will cash your check for you. I went to the service desk and signed the check. I handed the check to the cashier and she looked at the check then looked at me and said I've never seen this type of check before. What is it? I said it's from the National Kidney Foundation. The girl then asked well what is it like an insurance check? I responded by saying no.

I almost went into the whole story about how I'm on dialysis and I get a check from the kidney fund, but I decided that was none of her business. She didn't even try to cash it at that point. She said, well I don't think I can cash it because I've never seen this type of check before. I said OK, I've cashed this type of check here at this store a few times before so I know that's not a valid reason.

I asked her to call the manager, who was standing on the other side of the counter on the phone. While the manager was on the phone, she told her she doesn't think she could cash that check because she's never seen it before. The manager just shook her head in agreement with the cashier and continued her phone call. The line was getting long and I was completely embarrassed. I felt discriminated against due to my situation. I felt humiliated and I wanted to cry.

Needless to say, they did not cash my check and I left my voice shaky when I tried to explain what happened to my mother. The worst thing about it is that they made me feel like a second-class citizen because I didn't give them information about why I was getting a check from the kidney foundation. I am sensitive enough about the fact that I'm on dialysis.

That was a case of discrimination. I didn't even ask their names but I will never forget their faces.

There is a relatively new store in Plantation Florida on University Drive and Peters Road. The overall service leaves much to be desired. Specifically, I have complained numerous times that whenever I shop there, the public brand of orange diet soda is not available. This occurs weekly. I don't know if the store really doesn't have them or if the help is not motivated to go to the back to look.

I think the help is very poorly trained. They generally cannot tell me where items are located and they have not been trained to bag properly. I have, on occasion, found that perishables are packaged with non-perishables.

I have shopped at other Publix stores in Fort Lauderdale and frankly, I never had to complain about the employees or the fact that somebody is not paying attention to serious shortages that seem to occur on a weekly basis. Perhaps the manager of one of the other stores in Fort Lauderdale should advise how to train employees and control stock inventory.

I normally would not shop at Winn Dixie, but I've reached a point where I think if I can't get better service or find the products that Publix offers, I may as well save money by going to Winn Dixie.

I would very much appreciate your comments.

I cash my check weekly at this Publix. Three weeks ago, when a different girl was behind the service desk, Britney, she had to check all of my information and then cashed my check. The normal girl was behind the glass window and verified that she knew who I was. I asked the new girl then if all of my information are updated so that I would not encounter this problem again. She curtly, but pretending to be nice said, "I took care of it for you."

Well, needless to say, the following week I encountered the same issue with the same girl. She eventually cashed my check after checking the book and not seeing my information that she had just a week ago claimed she entered. Liar!

So, today, May 24, 2011, I run in after work at 8:15 pm expecting to be able to cash my check, and lo and behold, Britney gives me the run-around. I asked for the manager.

Here steps in the night Manager, Tammy **. They call the job, first they claim that the number in the computer is wrong. I told them we had a new number. At first Britney did this and refused my personal number. The manager took it and spoke with my night shift manager at work and she verified who I was.

Then, the manager did something I had never experienced from Publix ever, she ran my license in a new system, I questioned her about it and she told me it was a third-party verification. Bingo! Certegy! She told me that there was a problem with a previous check that has bounced. I never write checks! Besides, my account has been closed for 2 months. So I know that was a lie. So, she called Certegy for me and I spoke with an agent, who said that there was no problem with my license or me, but with my company! I asked this agent what was the issue and she said she could not tell me!

So, I am pissed, but I know I will get my check cashed. I was past empty on my gas tank, I had a couple of dollars to scoot to the gas station. I called my job and they claimed they knew nothing of anyone else having issues with Certegy. My supervisor never heard of Certegy. And I missed American Idol finale, but I can catch that on YouTube!

I am wondering if Tammy ** as a Manager knew how to run my license in this system, knowing it would "prevent" me from being able to cash my check!

No food, no gas, embarrassed. I felt bad because I am the only African American in the locale at the time. No black work behind Publix counters or registers in New Port Richey, Florida. I also let Britney and the manager know that I was a reporter for BET news. Yes, a former reporter, just looking for a good story to tell the world! They messed with the wrong person!

I opened a white solid albacore tuna can 5 oz., and as I took a bite, a piece of sharp metal was in my mouth from the tuna. It wasn't the same metal material as the can but solid metal.

Loren **, the store manager, rudely dismissed my concerns in regards to an employee who argued with me (not once, but twice) in front of the public and they are still employed. I also was rudely dismissed by the district manager Matt **. After several phone calls, I was told by Mr. ** that as far as he and Mr. ** were concerned, the matter was settled and not to call or email the corporate office anymore and to shop elsewhere after being a loyal customer for 15 years. All I asked for was a formal apology and a gift card for my trouble.

I shopped at the Memorial Blvd location and purchased (cooked) Mardi Gras wings off the hot bar in deli. I have shopped there before and purchased the wings before. However, today I was thoroughly disgusted by the quality of the chicken. The wings were so fatty and tough that I just threw away the entire box.. I am done with Publix as the quality of their food/service doesn't merit the higher prices.

It is not the specific stores fault, but Publix bakery where they make their white sliced bread at the plant. I have a loaf I bought last week with preparing my lunch to take to work and pulled out two slices of bread to put in a baggie. I saw that the bread looked like it had a piece of crust in the middle of the bread and looked closer. I pulled it out and it was a cockroach leg and a another bit next to it. Absolutely shocked as I have never examined my bread like that.

I contacted Publix via the internet through their contact us button on Thursday morning and have not heard from them. I gave them them the bar code and expiry date and the reason for my complaint but I have not heard form anyone.

Do they not care that their main processing place that makes bread is dirty as far as I am concerned or that they don't take my concern seriously? I have been disgusted by the thought that other bread may have cockroach parts in it as well. I just think they could have at least called to ask about it or thank me for reporting it as I have shopped with them for over 40 years! Lax quality over their bakery department it seems.

Bought a can of Goya tomato paste. Put a can opener to it to open the can and it sprayed all over the kitchen! In the toaster, on the wall, the kitchen cabinet, the coffee maker, a child couldn't have made a better mess! Took pictures of the can, date code and the bar code. Emailed Goya. No response. Emailed again, still no response. At least an offer to replace the can or some coupons would have been nice, but no. Had to clean out the inside of the toaster, spray it with water and detergent, clean off the coffee maker and wash the wall and kitchen cabinet as well as the floor. Out a can of tomato paste.

I was shopping with my 8 year old son at Publix in the seafood section on a Saturday evening when I heard yelling down a few aisles. I walked over and in the bakery I saw a manager yelling at a small Hispanic employee while a customer stood by. Apparently the customer had been dissatisfied with her order and demanded a refund.

The manager was threatening to fire the employee in front of the customer as the man worked. He looked nervous and was trying to fix whatever mess had occurred. I couldn't believe that my son was witnessing this and I was so embarrassed I left the store. We went to Walmart instead.

quite upsetting! Is this a product made in China? Your package is not showing country of origin. If this is how your company increases profits, shame on you! Can you not find a way to support our farmers? How safe is this product? I do not get a warm fuzzy feeling after all that we are told of the poor quality that comes out of China. Can you not support the U.S.A.?

I have been shopping at the Publix in Easley, SC for several months now on Wednesdays. I always go there for the sale items and I always use coupons and have never had any problems before. On Wednesday, Aug. 25, 2010, I went shopping at Publix. Everything was fine until I went to check out. The lines to check out were already backed up. Pam, the customer service team leader, had been standing at one of the registers that was closed and as soon as she saw me get in line she opened up and had a bagger come and get me to come to her line and not the customers who were waiting in line in front of me. Why not get them, because they were there before me? At first I didn't think anything of it, but as soon as I started getting my groceries out of the buggy she got very rude.

She continued checking me out and after she was done ringing up all my items, I gave her my coupons. She got even ruder and more hateful. First, she told me that I didn't have the penny item. Then she told me that I didn't have enough groceries for that many coupons. She continued telling me that I didn't have the products to use the coupons, but I did. I'd point them out to her and she'd act like I still didn't have them. She'd roll her eyes at me like she didn't want to mess with me.

She got to my Ken's marinades coupons and I had 4. She's like I know you only got 3 of these; really hateful like I was trying to slip an extra $1 off coupon in without getting the product, which I'm searching through my groceries because I really thought I'd gotten 4. Then she kept on and on telling me that I didn't have this and I didn't have that. I'm still trying to look through my groceries to find the products she says that I don't have. Then she shoved 2 manufacturer coupons back at me and said, really mean, that I couldn't use them because I'd already used a Publix coupon to get them free. On a previous trip I had no problem using them with the Publix coupon because the policy is that you can use 1 Publix coupon with 1 manufacturer coupon per item and the other cashier had told me that it was fine to use them. All the cashiers need to use the same coupon guidelines. Plus, she'd only gotten slower when she heard my mom say that we had to go get my daughter and that this was ridiculous the way I was being treated.

She was so rude and hateful that my mom took her groceries off the belt, put them back in her buggy and went to another cashier just so she wouldn't have to be made to feel like a criminal for using coupons. After my mom left she grabbed a box of my Nature Valley Sweet and Salty Nut granola bars (Roasted Mixed Nut flavor) and was real mean saying you got these. I asked her what she was talking about, because the coupon she had was for any flavor of Sweet and Salty Nut Nature Valley granola bars. She looked back at the coupon then didn't say anything. I guess she just looked at the picture because it showed only the peanut flavor, but you have to go by what it says.

I had to leave because it was getting close to the time to get my daughter and son off the buses. I was late getting my handicapped daughter off the bus, which was ridiculous because I started checking out about 3:15 and it was already 3:35 and she still wasn't done. I have never seen it take that long to check anybody else out. She was discriminating against me because I'm from a lower income and have to use coupons.

I left my mom there and all my groceries and coupons. While I was gone my mom said that Pam got off of her register while they where still busy, just going through my groceries and saying that she knew there was too many coupons for that many groceries like I was a criminal trying to steal from them. She had several managers to look at my voided receipt and coupons. Then they took my groceries to the back. I was on the phone with my mom this whole time. My mom was scared they were going to call the law on me over one bottle of marinade I'd overlooked. My mom was horrified and humiliated, too, by the way I was treated because she was with me. I was very upset because I knew I hadn't done anything wrong on purpose.

When I returned, I was squalling because I'd been treated so badly. I have never been treated so horrible in my whole entire life! My mother and I both were complaining to the customer service managers on how she treated me. I wasn't going to get my groceries at all, but one of the customer service managers said he'd ring me up. I was scared to use my coupons when he did and I know she had added some to them, but not sure which ones exactly. I know she had to add some because there were two in there for the penny item and I know for a fact I only had one. I gave it back to one of the customer service managers. He let me use all of them and told me not to worry about it, so obviously I hadn't done anything wrong.

Both of the customer service managers apologized for her being so rude. One of them even gave me a coupon for free Publix ice cream. From my experience working at BI-LO, I thought all stores had a scan system that could detect if you misread a coupon, got the wrong quantity or item that it would reject it, but as they explained to me Publix does not have this type of security. They also stated that they have had problems with customers using several coupons for items that they did not purchase. I believe they should upgrade their scan system so that people who may make mistakes who are trying to be honest aren't targeted and treated like criminals just for using coupons. I don't understand why they don't have security in their scan system. It just doesn't make sense to me. I had no way to know that their system was set up to scan any coupon to go through even if you didn't have the right item or quantity, but Pam treated me like I knew.

She was treating me like I was a criminal and humiliating me. She made me feel like dirt and belittled me and embarrassed me in front of all the other customers and employees, because I have to use coupons to buy groceries for my family of five. She targeted me out and discriminated against me just because I wasn't dressed fancy like her other customers and assumed that I was one of the customers trying to scam them. I've seen her check out several other customers before on previous trips who were more well to do than I am, and they'd use a lot of coupons and she wouldn't be scrutinizing them or belittling them like she did me. Plus, I feel like she targeted me, because a couple of weeks before this incident she'd bagged for me and asked me how much I had saved. She couldn't believe how much I'd saved and asked me how I did it. I told her I only bought items that are buy one get one free and I use a coupon on each one, which is within policy guidelines.

I don't think it's right to be treated this way when all I was trying to do was save a little money. Just because other customers are scamming them doesn't give her the right to treat me like I was. If they are having that many problems they should upgrade their scan system. It is totally uncalled for to treat anybody the way that I was! I know she had a job to do, but do it respectfully, accurately and within a decent time frame! I was humiliated, belittled, demeaned and embarrassed in front of all the customers and employees in the store. I was targeted and discriminated against and made to feel like a criminal when all I was trying to do was save a little money. There was no physical damage, but it hurt me emotionally.

Your motto is, "Love to shop here, love to save here." I don't understand, save what? You're the most expensive food chain around. I know your prices are about 20% more than the grocery stores in my area. I shopped your store yesterday and was shocked on the price I had to pay for the small amount of items that I purchased.

I will never shop your store again, you guys are way to proud of the products you supply. I just want to give thanks to Sweetbay, Winn Dixie, Wal-Mart for being around. maybe Publix can be more like them on prices someday.

I have purchased the Goya Beans in can with red label. They are the ones that read "Heat and serve." The lid is an easy to open type; however, they have rust right underneath the pull. This has happened on more than one occasion. I let it go the first time but it seems like it's a continuous problem. I have had to throw away the beans, which is a waste. I did not return the product to the store. I thought that I should address it to your company. Perhaps I should have returned it to where I bought it from. I would appreciate it if you could look into this situation. A response from you on the matter would be greatly appreciated.

I do not like the fact that sales start on Wedesday in Tn. but we can not see the sales until sometime Thurs. on the internet. Why can't Publix get on board with their competitors and start their sales on Sunday? It would be a positive customer service move from the customer's view. Thank you.

Having received a prescription I was asked to sign through my credit card on a machine that was only in Spanish,I asked if the machine could be put into English so I could verify the transaction,sorry no English.I should have asked for my prescription back and gone to another Pharmacy.As I do not speak Spanish is this Legal?

The deli section was very rude with me. As a client, I deserve the utmost respect and best service possible. I was highly upset with my treatment and I would like management to know how their employees are treating the people who keep them in business.

I purchased 8, 2-cup glass containers with plastic lids. They state they are microwave and dishwasher safe. I use the dishes for portion control on meals and I do microwave them. I do not use the plastic lid when doing so. I place a loose fitting plastic wrap on the top of the glass dish instead. I do, however, place the lids in the dishwasher. All 8 of the plastic lids now do not fit the glass bowls and have become useless to place in the freezer.

I did have an Anchor 9x13 baking dish explode but am convinced it was our fault by placing a hot glass dish on a relatively cool surface. I have used Anchor forever and have never really had a bad experience except for the one mentioned about the 2-cup glass storage bowls. I have been cooking/baking for 47 years as a wife and all I would like is replacement lids for the 8 bowls I purchased. I will wash them by hand. I don't wish to buy more just to get the lids. The size is perfect for what I need.

Publix grocery store refused my coupons because they were internet and do not double. I understand the do not double but the manager would not accept them at all, after taking the exact same coupons from my daughter and doubling the face value, whom he had cashed out previously right in front of me in the same line with the same cashier/ Manager . This manager humiliated me in front of his peers and other customers. I feel like there was some age discrimination issues with the whole transaction. I am 52 and my daughter is a hot 30 year old. I am very proud of her, yet I refuse to accept less than the same treatment in public and/or policy.

I was trying to stock up that when I got home, I would have some. I live alone. I haven't been able to go and buy groceries in like 2 years. The Doctors are trying to keep me out of a wheelchair. I don't why they act like it is goal. I need it. I can go and get it. I know why it is so special to me. Isn't that goal to sell the stuff. The publix staff basically refuses to sell me boxes. Instead they want me to buy from the shelf. I can only lift my arms up just about as high where they are even with my shoulders and that is on pain meds.

My daughter and I (who both work at this Publix) too a neighbor with us to shop on Wed 11/04/09 and the cashier that waited on us seemed very tired and gave my daughter a hard time about the cupons we used. My daughter is a bagger/cashier and knows how the coupons work and the cashier gave her a hard time. I immedialtley spoke up and said my daughter is a "customer and spending her money here" and the cashier said she didnt care. The neighbor we took was appalled and said she would NEVER shop there again. So I guess since we are employed at this Publix, we are NOT treated the same way as a customer that doesnt work sor Publix. Its a shame for my neighbor to see that happen.

Started working with this not to long ago after being laid off from a corporate job. Part-time is all they offered and I had also applied for the stock crew. In any event, when I was hired they needed help in the meat department. I accepted the job as they indicated that I would more than likely end up getting full time with a position became open and would then receive benefits. I learned that I had replaced an individual that management deemed as being too slow. Well, one of the coworkers ended up being pregnant and was put on maternity leave, another one of the workers took a leave of absence for medical reasons. This left myself and and meat cutter along with the manager and assistant manager. The manager ended up telling lies to the meat cutter about me and also constantly getting onto her because she would not have time to do certain things because as stated in previous post by others.

Management walks around and does not bother to help customers or their employees. My manager(s) will see customers and simply walk the other way and tell you to help them. Then be on their cell phones. I'm sorry but a Meat manager has no reason what so ever to be on a personal cell phone in a supermarket. He is not that important and they job doesn't consist of that type of work. The meat cutter ended up complaining to the district manager and as a result ended up being moved to the dairy department. Well here is the kicker. They took and moved the guy that i replaced back to the meat department (i guess he automatically became fast) and gave him full time.

In this mist of all this they are working me full time hours as a part-timer forcing me to do all of the work because he is in fact slow and new. I come in and do my job to the best of my ability but they will find simple things to complain about like not putting 1 box of frozen out. Basically if it requires them to work they will complain. However, if you do your job above and beyond you get no recognition for it at all. The meat manager even lied to another employee stating that my hands were too big for the cheese case. The assistant also stated that she would throw the cube steak at me if I didn't tuck the fat under it to her specifications. I told her it would be advised that she didn't do that.

They constantly threaten to write me up. They have in the past for the stuff that i speak of. Simply work an entire truck by myself and close basically by myself on a truck night handling both seafood and meat then fail to do something as simple as block a case or put out a box of chicken and get wrote up for it. A person can only do so much. And they make it look on paper as if i'm the bad guy. This type of attitude toward workers will cause publix as a whole to fail. They will end up running off all their good help, customer satisfaction will go to the toilet. we have mystery shoppers come in and the departments use to get 100s but now they get like 25 percent and 50s then they wonder why? If an employee is miss treated generally he will take it out on his/her customers...

In less than one year period I had purchased seafood and brought it over to our condo which I live directly across the street from the Ormond Mall. In three seperate occassions while opening up the packages the seafood smelt like ammonia which was awful and when I contacted the store they promised to take care of it but never did. I contacted the area customer support group I believe in altamonte springs, florida. He advised me that some changes were going on and would be sure to make sure that I was taken care of. Yet just prior to them taking the store down it happend again and this time they gave me a refund. How can this happen so many times and from them telling me that things were to be better in the future. I am still awaiting for someone to contact me and making it up to me. Yet as I still go to Publix to shop, I find myself buying less and less since their prices are or should be illegal. They come up with imported from some other country yet there are many farmers in this country with great products for such better prices. I just know that they must be running some kind of a pricing scam because the prices I see here in Florida are crazy compared to pricing in other states. Does anyone know of anyone that takes these complaints serious and actually does something about it. If you do please contact me.

I went into Publix on Thursday Sept. 24, 2009. I was very shark to see that the Deli-Manager walking around and one person is working waiting on customers. I waited for about 15 min before I can get a sub that is so wrong for someone in her place to not get in and help when it is needed. I have shop at Publix for years and never a bad experience as I had that morning, something really need to be done about alot of the managers there in store 196. I ask her can I get a sub, she turn to me and said someone will be with you shortly when you only have one person working

Unfortunately, Publix has declined over the years in their customer service, store policy and the fact they don't care about their employees. George Jenkins must be spinning in his grave. This is not how Publix is advertised, but is the true reality of what is now Publix 2009. Very sad. Both customers and employees are hurt by this "new" Publix attitude.

On my last trip to Publix I was terribly perturbed to hear the cashiers and baggers complaining that the female supervisor had taken away the stools used for elderly/disabled employees. I actually heard that a 77 YEAR OLD CASHIER was forced to no longer have this privilege. I was disgusted to see that indeed, there were no longer any stools in sight. Shame on you Publix!

On Saturday June 6, 2009 at approximately 5:30 p.m. I was coming out of the Publix Super Market parking lot and there was a Publix worker that intentionally left 3 to 4 shopping carts on the side of my car while he proceeded to walk off and have a conversation with another shopper meanwhile after securing my child ion her car seat I began to back up after checking to be sure no objects or people were behind me and as I backed up at about 5 feet a basket swiped my car resulting in my passenger side mirror being damaged and taken off.

I immediately went into the Publix to speak to the Manager Michelle Milam to tell her what happened and she came out to the parking lot to check out the incident and file an incident report to send off the Publix Corporate office. I also called the Orange County Sheriffs Department to receive an incident report and they refused to send an officer out to assist me claiming that they can not handle the issue as it was not an immediate emergency and they do not consider it a crime.

I have called and left several messages with the Claims Department representative Carmen Davis not been contacted by anyone in the Publix Corporate Office concerning this matter and I has been a great inconvenience to me as a tourist to the Orlando area to travel back home with my toddler on the highway with a damaged side mirror that posed great danger to me and her as well as the risk of receiving a driving violation all because of a Publix worker who was intentionally negligent in leaving shopping carts to damage my car. I would like this matter to be solved as soon as possible as I am not able to drive myself or my daughter around in my vehicle with this liability.

A couple of weeks ago I purchased 3 trays of Publix brand "Skinless, boneless chicken breast - 97% fat free" and when I open them to cook, I found a lot of fat hidden underneath - maybe 20% - and that really irritated me - I don't like to waste my money or time.

Yesterday (May21, 2009) I picked up a tray of Publix brand "Skinless, boneless chicken breast - 97% fat free" and I could observe enough fat to make me suspicious - I waited 5 minutes by the meat area (there was no one in there), then a big guy came by to help me and I asked him to open and trim the chicken, and if more then 3% of fat was found, I wanted a price change.

He said that was not possible, no price change, it was the policy... I asked him to call the manager, then someone else came, not the manager, I explained the situation, and had the same answer, but this time the employee went around looking for someone, finally came back and told me that the "meat area manager" was not in the store, I would have to talk to the store manager - after waiting a while no one came, I said I had to keep shopping, and that I would look for the manager "Tania" (he gave me her name) before paying.

When I went to look for Tania, I explained the situation, she took the tray, looked at it and said "that was the policy" and she was not the meat manager, she could not change the price or do anything. I said again, and again, that I wanted to check the amount of fat underneath and if it was within the 3% displayed and advertised, I would pay the price, but if not, I would like the price changed to a fair price. She said she could not do anything, then I asked for the complaint book to write a formal complain, she turned around and entered her office.

They LIE, they HIDE, they are RUDE, MISLEADING, they wasted MY MONEY, and HUMILIATED ME - Wasted 1 hour of my time trying to do the right and most reasonable thing, but they refused. I could not buy the chicken there and had to go to Winn Dixie, wasting more time and gasoline, and felt really bad for being treated like that.

I was waiting for a while, had to ask someone to call her, she comes back and said that they "opened the tray in the meat department" but there was nothing to be done" !!!!

I asked her why did she do this hiding from me, when this is all I asked in the first place? I was going to buy that tray!!!

By then, another meat employee, very rude and speaking in a loud voice, said that was within the 3% - when it was obviously much more - I asked him to trim and weight the fat, he refused - even when Tania asked as well, and said that they would not change the price anyway !!!

If you buy by the pound, you have the right to pay for the right weight of what you are buying.

Fact is, they are selling fat for the price of chicken breast - and they need to be inspected!

I have shopped at Publix for over 5 years since I moved to FL. The stores are clean, the product is great and sometimes the sales are pretty good.

What I notice is a change in the employees. I used to get smiling faces and helpful advice, now it seems that they are all miserable and worn out. I overheard one lady in the deli, as she sliced my roast beef complain that due to the bad economy, she only received a 15 cent raise, and that it was a new mandatory Publix policy.

I think the way a company treats their employees is a direct correlation as to how they feel and act towards customers. I used to feel welcome.

This is not a complaint. I want to let Publix at Welleby as well as their corporate office know that I love their store. John in fruit is great. He is knowledgeable about all produce. He is an asset to Publix. Also the gentleman in the Deli Dept. is very accomadating. He is the only one I like to wait on me. I cannot remember his name but he is fairly bald. I will get back to you with his name. I'm sorry.

recieved death threats from publics managers, stalked by publix managers, made fun of because of disability. harrased at work, reporting harrasment to police caused me to be fired from my job. never recieved report back from fort myers police.publix district managers and corporate office will not return my calls about these serious complaints.

I went into a publix today to purchase some potato chips. When I arrived at the counter, I was told by the cashier, a young lady told me to give her my card for verification. As I handed her the card, she also asked me to go back to my car to get my Drivers License. When I returned she told me to rescan my credit card. I refused and she called her manager immediately. Then she became very rude as she stated that she saved the order so she could get more customers. I explained that if she saved the order, she should be able to bring it back up. She refused and began to be very rude to me and requested me to rescan my card.

I walked out of the store and went to Wal mart to purchase the chips. I had no requests for verification and no problems. I simply signed the recipt (for verification by my bank) and left. I never had a problem with card verification on small purchases before and did not expect this from publix. The behavior was simply rude and unacceptable. I am officially filing a complaint form for that publix as well.

As I went today to Publix, I experienced some difficulties at the counter. I went to pay a western Union as soon I reached the counter Lori asked me to sign the bottom of the paper, Then Sally asked to let her in. The next thing she asked was to have my Id. As I handed my passport to her Sally took it and start putting the numbers in there which she had no right too. Then she told Lori, Next time she comes here don't take her back. Then she made a racist comments about Indian and Caucasian

She refused to let me do the Western Union therefore it delayed the process of the person obtaining the money

As I went toay to Publix, I experienced some difficulties at the counter. I went to pay a western Union as soon I reached the counter Lori asked me to sign the botom of the paper, Then Sally asked to let her in. The next thing she asked was to have my Id. As I handed my passport to her she took it and start putting the numbers in there which she had no right too. Then she told Lori, Next time she comes here don't tke her back. Then she made a racist comments about Indian and Caucasian

I have never been so embarrassed in my life. I did my shopping and at the check out I paid with a gift card that I had the girl check before hand to see how much I had left on it as I had used it once, she told me there was $132.00 left on it. The cashier then told me I owed 94.80.My total bill was 119.88. And she said my card only had 25.00 on it. I told her my card had 132.00 on it. She said I'm sorry it does not. I insisted it did and was looking for the reciept the girl gave me when she checked it for me. She said she had to talk to the manager about it.

In the meantime I found the reciept and took it to the manager, who had already checked my card and said it had 132.00 left on it. So they said they were sorry for the error. I was very upset as everyone was watching and listening.That episode happened on Dec.18.2008.

On Dec.22, 2008 I returned to the store my son had given me another. went to check out my total bill was $58.01. I had my gift car d with $37.12 on it. And another one for $25.00 and she said there was nothing on it. again. She called the customer service manager over he checked it and said there was nothing on it.

I am very upset as my son gave me the card and the reciept was with it and evidently I threw it away on the 18th thinking I didnt need it. So now I have a $25.00 gift card that I can't use. I think this is a rip off on the part of publix, you buy a gift card for someone AND THEY CAN'T USE IT IF THEY DON'T HAVE THE RECIEPT. sO i AM OUT THE $25.00.

Organic produce is never fresh. The organic salad is sold on the expiration date. Publix Greenwise milk of often not as fresh as it should be. They are frequently out of items, and takes a while to get the items back in stock. Today they were out of Paul Newman's coffee, all types of Paul Newman's coffee! They are always out of something. Because of it's location and convince, I opted to shop there anyway for other items. On a weekly basis I would spend over $200.

Today, their customer service department decided to single me out and humiliate me. They refused to accept my check without a valid reason. The customer service rep stated that I wrote a bad check back in 2005 and that it was already taken care of, and she was unsure why the computer system would not accept a check from me. She went on to say that possibly I wrote a bad check at another store other than Publix, but had no other information. She grilled me asking where I had wrote checks and where did my check bounce.

According to my bank statement I did not have any outstanding dishonored checks. Any transactions with other companies are of no concern to Publix. I will now be spending my money buying my groceries somewhere other than Publix. This was a very unpleasant experience for my children, and myself. They have no regard for their customers. If it were not for customers they would not have a paycheck!

Lots of wasted time. Drove 20 miles to the store, and 20 miles home. Now I am very distressed over the situation. A mere I am sorry was all I got from the district manager. Needless to say I will be shopping at another store from now on.

I visited the store on 11/20/08 to purchse a sandwich from the deli and when I got home the sandwich had an extermely small amount of meat on the sandwich. I tried calling and no on answered it was very close to closing time. I kept trying and finaly spoke with IVY the assisant mgr. She was very rude when I explained the situation to her. I was also assaulted verbally by the store manager [Bob] who called me a liar and told me that the sandwich did have enough meat on it. They offered no resolution and did nothinf to offer me another sandwich.

I suggest never shopping at Publix Howell Mill in Atlanta, GA.

2008 Publix Supermarket RE: 11-11-2008 around 11:00am 12:30pm Incident in Publix supermarket where I was accused of shop-lifting and humiliated in front of every customer and employee at the front of the store by a representative of your company. Dear Publix supermarket, My family and I are patrons to your company; over the past 4 years we have shopped at your stores we have spent at least $30,000. We have proof of this through every receipt we have saved shopping at your various locations. I am writing this letter in behalf of my family and I to inform your company that me and my family were openly accused of shop-lifting and humiliated very openly by one of your general managers at The Publix supermarket located at the intersection of Barrette Parkway and Dallas Highway in Marietta, Georgia.

I thought I would just let you know that you should seriously consider the kind of people that you allow into higher management. my mom and I have been very depressed since the time of the incident and I was not able to sleep or eat last night. I dont think that I could ever shop at a supermarket again because I felt so humiliated at the way your General Manager, Chip approached my mom yelling at the top of his lungs and screaming in her face like she was a teen that was just caught maxing out his or her fathers $2,500 credit line waving his finger in her face and screeching how tired he was of her stealing at his store and I believe that we were discriminated because of our nationality. I have never seen him act that way to any other customer from the 4 years we have shopped there.

2 years ago I had tried countless times to fill out an application and get a job as a bagger at the checkout stations. I filled out and renewed my application at least 4 times while they where hiring for summer break and I got no feedback. I also recognized the fact that the General Manager would not call the police when we were so called stealing? from your company. He also did not even attempt to search us or even tell us what we had so called shop-lifted. He just offered to walk us through the whole store until we were done shopping or helps us out the front door. I could not find a single word to describe how my family and I felt at the time of the incident. The actions taken by your representative had left me appalled. As soon as the incident was over with My mom called the police to document what had occurred. I believe there should be actions taken to let your representative know that what he did is wrong. I hope you take this letter seriously and follow proper protocol. I would like an Attorney to contact me ASAP

I felt very depressed and humiliated, I did not want to be seen in public, I could not eat,it is easier to recuperate from a physical injury ex; a slip and fall than being emotionally hurt.

On 9/25/08 my wife was falsley accused of stealing. We were taking my 90 year old mother shopping, as we were leaving the store my wife was forced by security agents into a interogation room. She was detained against her will. She was told We watch all older women because they have been stealing alot from us.

Publix said Sorry we will give you a $100 gift certificate for your trouble even though we are not responsable. Our security firm Masters Security is who I have to contact.

I called Karen Santini at Masters, She confirmed that one of her employees in the Publix Store has been fired as a result of the incident but refused to Identify the employees involved. She said If your wife was in physical distress while being detained and questioned the paramedics should have been called and asked me why I did not call them..I told her I was not aware of what was going on since I was refused access to the interogation room and was told since Publix has made a offer of $100. gift certificate all she can do is increase that slightly but any attempt to get more than what she can offer would be considered Blackmail. She said I have already taken up 23 minutes of her time and hung up.

When my wife was released she was feeling better but was still in a state of shock. we were anxous to get back to my mother who I had to leave alone in the car while this was taking place. Through intimidation my wife was kidnapped, held against her will, profiled and slandered

My wife has been in a general state of depression, she has difficulty sleeping, is afraid to go into any supermarket, I have difficulty getting to sleep. and the accusations lodged by Ms. Santini that I did not care enough about my to call 911 while she was being qusetioned and that I am trying to Blackmail Publix have not helped with my emotional stress.

A 1 lb package of frozen Tilapia was purchased at our local Publix supermarket here is Sarasota, Florida. The problem was there was a lable on package that said product of Equador. If you wet this lable and peeled it of the real lable stated product of China.

The cashier scanned my groceries then started scanning my coupons. One was for a bag of Hersheys candy. My bag was a mix of Hersheys and she said I could'nt use it. I said I would grab the non mix bag. She was mad. The size was wrong now. So I said nevermind that I would do without. She then started scanning the next customers groceries and was furious that she had to void them off.

She was yelling at me at this point. So I turned to get the managager at the counter and turned back and she was turned around telling the other cashiers about it and laughing about me. She turned around and knew I had been listening and I said I had never had anyone be so rude to me. She screamed YOUR being rude to me. I would have been fired on the spot if I had treated anyone like that at my job. I am shocked that the manager did nothing to her she just keep working.

I left almost in tears. I will never go back. I spent almost $200.00 a week in that store. I now shop at Kroger.

Publix should be a shamed of putting over 5000 people out of work, especially during these hards times. The purchase of Albertson's because of corporate greed was not necessary. I have spoken to many loyal Albertson's customer's and all are in agreement, we will not shop at Publix, our business will be going to Winn Dixie, or are [they] planning on buying out all grocrey chains?

I had purchased sea food from Publix in Ormond Beach at the Ormond Mall. Numerous times in the term of one year we purchased snow crab legs, shrimp and found the stuff to be tasting of ammonia. Numerous times they just said that they would exchange it and sorry for the problem. Yet it continues. After speaking with the representative of Publix, he had assured me that this would be corrected; and he would be back in touch with me. I found this answer another way to just postpone or allow the issue to be gone. I am not gone and am really mad this time and would like to find out why it is continuing.

Yesterday I bought another $80 worth of groceries and found the fruit and the sea food to be bad--so bad that I threw it in the trash with disgust. It is just pitiful with the prices they charge for this stuff and the lies about the imports of their products. I can see how they are now using tactics for theft. It is all about the money with them now, and I hope someone can tell me who I can go to, to get results to stop these crooks.

I missed out on all current sales because I didn't have a current flyer not to speak of the time wasted.

put me in the position if someone behind or around considered me to steal from, might follow me to my car or home....my last name should be private.

My little maltese got really sick 2 weeks ago. I took her to the vet and the blood work showed that she had been poisoned. The vet said probably rat poison. She would need a complete blood transfusion. Angel weighed 3 pounds 7 ounces and the vet said that she had a 20% chance of making it through a transfusion. Angel was so very sick and we opted to have her put to sleep. This has been so very hard for our family, especially my 9 year old daughter. I would love to talk to an attorney. thanks so much!!

Worst shopping experience ever! I was with my 3 and 6 year old children shopping ,when my son had to use the rest room.I was told by a store employee that all restrooms were non-working.I then asked the manager if there was a another bathroom that he could use rudely he answered NO go to Ekerds. I then asked him if this was a violation to not have a rest room available He walked away from me and my kids.

I asked him for his name and he closed his office door to my face. I ask the other employees at the customer services desk for his name they shrugged there shoulders and would not tell me his name. I was so appalled that someone representing a Publix store would behave in this manner.I left the shopping cart full of grocery's and will never return.

i still have the lid...no refund...and feel cheated not to mention endangered.

A couple days later I was eating a peanut butter sandwich at work, when a coworker brought the recent recall to my attention. With half a sandwich gone, I glanced at the jar and saw 2111, I then ran to restroom and vomited.

Yuk...who wants to eat anything from that place!

the only economic damage is i have to drive farther to get my supplies. gas is expensive.i wish this store could get it's act together.

In May 2006 I went to Publix and ordered a cake with real strawberries on top. The lady in the bakery area taking my order warned me that they were $8.99 a pound and they had to use the strawberries they had and I would not be able to buy my own from Publix and give them to the bakery. I told the woman that was fine to make sure that there was strawberries covering the top of my cake. I went to pick it up and they had put a strawberry on each individual slice a cake rather than cover the cake with them. So I said nothing and just kept going.

Yesterday I went to Publix once again to order the same type of cake and was warned that the strawberries were expensive. Despite trying to tell the woman what I wanted she continued to argue with me until I cut her off and told her to have my cake ready by a specific date. Being a black woman I've encountered craziness but this is too much and I want my money back from the cake I purchased in May.

i'd like my money back from the cake i previously ordered and a sincere apology. You may not be able to tell that my husband and I make 6 figures but that doesn't give them the right to have assumed i couldnt pay for my order.

I am beyond humiliated and upset at this point because I just came from the above mentioned store and I always shop there because it is close to my new home and it is very convinient for me. I always pay by check and I always spend about 200-300 dollars every other week. I completed my shopping and my total came to about 313 dollars and I produced my check book and drivers licence like I always do. The manager took one look at me and said I need to verify your licence since it is out of state.

I waited for about 7 minutes while she did that and I finally went to customer service to enquire what was taking so long. I requested if someone could help me to my car while she verified my licence. As we got to the door, she came out running and said maa'm where do you think you are going and I said to her, this gentleman is helping me to my car and I will be right back.

She then said well, Bank of America is closed and I cannot verify that there is money in the account, if you can come with me and speak to them, then everything will be fine - I said to her that I shop there every week if not every other week and I have never had this happen to me.

I explained to her that I had just relocated from Delaware and that account had at least 10,000 dollars in it. I then told her that she was deliberately humiliating me and I could not stop calling out to God at this point because I could not believe that she was doing this to me. She said that her employees had been wrong in the past to let me shop there if I paid by check totaling more than 200 dollars!

Well, I am so sorry for spending my money at publix, I am so sorry for not following the rules. I AM SO ANGRY, and I am crying becuase this is just a disgusting way to end the year.

My gang includes 2 strays who, having gone hungry in their lives, will eat practically anything. After loving Publix cat food better than anything else for several years, they are now backing away with distaste from certain cans, and at times certain parts of a can.

I have taken steps to rule out the boredom factor with the food by feeding the Publix brand only once in a long while--this works with all other brands--and this is a consistant reaction with all three, two of whom, as I have pointed out have NEVER been finnicky eaters, and never turned down Publix brand before the last year.

What this says to me is that the cannery is either using rotten fish to save money, or adding something chemical that the cats know is unhealthy.

Once I put out the contents of a virtually untouched can and neither the wild animals (who can usually be counted on in my area) nor the ANTS would touch it!!! Ants will eat ANYTHING!

Those in charge need to check their plants or purchasing sources and remedy this. It definitely gives PUBLIX a bad name in terms of product quality, and it may be contributing to the illness or death of more sensitive cats.

I have a cat which has been diagnosed with multiple tumors. I do not know if there is any environmental cause in this, but it certainly crosses my mind that something in the Publix cat food could have been a factor.

For another thing, I have on my shelves a lot of wasted purchases!