Publix

susan of stockbridge, GA November 11, 2009

Publix grocery store refused my coupons because they were internet and do not double. I understand the do not double but the manager would not accept them at all, after taking the exact same coupons from my daughter and doubling the face value, whom he had cashed out previously right in front of me in the same line with the same cashier/ Manager . This manager humiliated me in front of his peers and other customers. I feel like there was some age discrimination issues with the whole transaction. I am 52 and my daughter is a hot 30 year old. I am very proud of her, yet I refuse to accept less than the same treatment in public and/or policy.

Franklin of Tallahassee, FL November 8, 2009

the problem is I cannot get cases of the publix diet ginger ale or a case of publix diet coke. This would be a guarantee. They tell me that I have to buy from the shelf. I have a bone disease that is eating away at my bones. I still look like a healthy man, I'm not. I have to take a small suitcase of medicine everyday. The publix diet ginger ale helps with my nausea so much that if I could get some, I drink about 2 or 3 liters everyday because of the sick feeling that I have when taking this medicine. I already have two pins in my hips, both of knees have to done. I have two fx's on the both sides of my neck. I am having a major surgery on Tuesday on my left arm first.

I was trying to stock up that when I got home, I would have some. I live alone. I haven't been able to go and buy groceries in like 2 years. The Doctors are trying to keep me out of a wheelchair. I don't why they act like it is goal. I need it. I can go and get it. I know why it is so special to me. Isn't that goal to sell the stuff. The publix staff basically refuses to sell me boxes. Instead they want me to buy from the shelf. I can only lift my arms up just about as high where they are even with my shoulders and that is on pain meds.

Pami of Auburn, GA November 4, 2009

My daughter and I (who both work at this Publix) too a neighbor with us to shop on Wed 11/04/09 and the cashier that waited on us seemed very tired and gave my daughter a hard time about the cupons we used. My daughter is a bagger/cashier and knows how the coupons work and the cashier gave her a hard time. I immedialtley spoke up and said my daughter is a "customer and spending her money here" and the cashier said she didnt care. The neighbor we took was appalled and said she would NEVER shop there again. So I guess since we are employed at this Publix, we are NOT treated the same way as a customer that doesnt work sor Publix. Its a shame for my neighbor to see that happen.

Jim of Smyrna, GA October 28, 2009

Started working with this not to long ago after being laid off from a corporate job. Part-time is all they offered and I had also applied for the stock crew. In any event, when I was hired they needed help in the meat department. I accepted the job as they indicated that I would more than likely end up getting full time with a position became open and would then receive benefits. I learned that I had replaced an individual that management deemed as being too slow. Well, one of the coworkers ended up being pregnant and was put on maternity leave, another one of the workers took a leave of absence for medical reasons. This left myself and and meat cutter along with the manager and assistant manager. The manager ended up telling lies to the meat cutter about me and also constantly getting onto her because she would not have time to do certain things because as stated in previous post by others.

Management walks around and does not bother to help customers or their employees. My manager(s) will see customers and simply walk the other way and tell you to help them. Then be on their cell phones. I'm sorry but a Meat manager has no reason what so ever to be on a personal cell phone in a supermarket. He is not that important and they job doesn't consist of that type of work. The meat cutter ended up complaining to the district manager and as a result ended up being moved to the dairy department. Well here is the kicker. They took and moved the guy that i replaced back to the meat department (i guess he automatically became fast) and gave him full time.

In this mist of all this they are working me full time hours as a part-timer forcing me to do all of the work because he is in fact slow and new. I come in and do my job to the best of my ability but they will find simple things to complain about like not putting 1 box of frozen out. Basically if it requires them to work they will complain. However, if you do your job above and beyond you get no recognition for it at all. The meat manager even lied to another employee stating that my hands were too big for the cheese case. The assistant also stated that she would throw the cube steak at me if I didn't tuck the fat under it to her specifications. I told her it would be advised that she didn't do that.

They constantly threaten to write me up. They have in the past for the stuff that i speak of. Simply work an entire truck by myself and close basically by myself on a truck night handling both seafood and meat then fail to do something as simple as block a case or put out a box of chicken and get wrote up for it. A person can only do so much. And they make it look on paper as if i'm the bad guy. This type of attitude toward workers will cause publix as a whole to fail. They will end up running off all their good help, customer satisfaction will go to the toilet. we have mystery shoppers come in and the departments use to get 100s but now they get like 25 percent and 50s then they wonder why? If an employee is miss treated generally he will take it out on his/her customers...

Jacob of Ormond Beach, FL October 5, 2009

In less than one year period I had purchased seafood and brought it over to our condo which I live directly across the street from the Ormond Mall. In three seperate occassions while opening up the packages the seafood smelt like ammonia which was awful and when I contacted the store they promised to take care of it but never did. I contacted the area customer support group I believe in altamonte springs, florida. He advised me that some changes were going on and would be sure to make sure that I was taken care of. Yet just prior to them taking the store down it happend again and this time they gave me a refund. How can this happen so many times and from them telling me that things were to be better in the future. I am still awaiting for someone to contact me and making it up to me. Yet as I still go to Publix to shop, I find myself buying less and less since their prices are or should be illegal. They come up with imported from some other country yet there are many farmers in this country with great products for such better prices. I just know that they must be running some kind of a pricing scam because the prices I see here in Florida are crazy compared to pricing in other states. Does anyone know of anyone that takes these complaints serious and actually does something about it. If you do please contact me.

Robert of Boynton Beach, FL September 29, 2009

I went into Publix on Thursday Sept. 24, 2009. I was very shark to see that the Deli-Manager walking around and one person is working waiting on customers. I waited for about 15 min before I can get a sub that is so wrong for someone in her place to not get in and help when it is needed. I have shop at Publix for years and never a bad experience as I had that morning, something really need to be done about alot of the managers there in store 196. I ask her can I get a sub, she turn to me and said someone will be with you shortly when you only have one person working

Lucy of Cincinnati, OH August 14, 2009

Unfortunately, Publix has declined over the years in their customer service, store policy and the fact they don't care about their employees. George Jenkins must be spinning in his grave. This is not how Publix is advertised, but is the true reality of what is now Publix 2009. Very sad. Both customers and employees are hurt by this "new" Publix attitude.

Gabby of Naples, FL July 31, 2009

On my last trip to Publix I was terribly perturbed to hear the cashiers and baggers complaining that the female supervisor had taken away the stools used for elderly/disabled employees. I actually heard that a 77 YEAR OLD CASHIER was forced to no longer have this privilege. I was disgusted to see that indeed, there were no longer any stools in sight. Shame on you Publix!

Shayla of West Palm Beach, FL June 9, 2009

On Saturday June 6, 2009 at approximately 5:30 p.m. I was coming out of the Publix Super Market parking lot and there was a Publix worker that intentionally left 3 to 4 shopping carts on the side of my car while he proceeded to walk off and have a conversation with another shopper meanwhile after securing my child ion her car seat I began to back up after checking to be sure no objects or people were behind me and as I backed up at about 5 feet a basket swiped my car resulting in my passenger side mirror being damaged and taken off.

I immediately went into the Publix to speak to the Manager Michelle Milam to tell her what happened and she came out to the parking lot to check out the incident and file an incident report to send off the Publix Corporate office. I also called the Orange County Sheriff’s Department to receive an incident report and they refused to send an officer out to assist me claiming that they can not handle the issue as it was not an immediate emergency and they do not consider it a crime.

I have called and left several messages with the Claims Department representative Carmen Davis not been contacted by anyone in the Publix Corporate Office concerning this matter and I has been a great inconvenience to me as a tourist to the Orlando area to travel back home with my toddler on the highway with a damaged side mirror that posed great danger to me and her as well as the risk of receiving a driving violation all because of a Publix worker who was intentionally negligent in leaving shopping carts to damage my car. I would like this matter to be solved as soon as possible as I am not able to drive myself or my daughter around in my vehicle with this liability.

ilana of Miami, FL May 22, 2009

A couple of weeks ago I purchased 3 trays of Publix brand "Skinless, boneless chicken breast - 97% fat free" and when I open them to cook, I found a lot of fat hidden underneath - maybe 20% - and that really irritated me - I don't like to waste my money or time. Yesterday (May21, 2009) I picked up a tray of Publix brand "Skinless, boneless chicken breast - 97% fat free" and I could observe enough fat to make me suspicious - I waited 5 minutes by the meat area (there was no one in there), then a big guy came by to help me and I asked him to open and trim the chicken, and if more then 3% of fat was found, I wanted a price change. He said that was not possible, no price change, it was the policy... I asked him to call the manager, then someone else came, not the manager, I explained the situation, and had the same answer, but this time the employee went around looking for someone, finally came back and told me that the "meat area manager" was not in the store, I would have to talk to the store manager - after waiting a while no one came, I said I had to keep shopping, and that I would look for the manager "Tania" (he gave me her name) before paying. When I went to look for Tania, I explained the situation, she took the tray, looked at it and said "that was the policy" and she was not the meat manager, she could not change the price or do anything. I said again, and again, that I wanted to check the amount of fat underneath and if it was within the 3% displayed and advertised, I would pay the price, but if not, I would like the price changed to a fair price. She said she could not do anything, then I asked for the complaint book to write a formal complain, she turned around and entered her office. They LIE, they HIDE, they are RUDE, MISLEADING, they wasted MY MONEY, and HUMILIATED ME - Wasted 1 hour of my time trying to do the right and most reasonable thing, but they refused. I could not buy the chicken there and had to go to Winn Dixie, wasting more time and gasoline, and felt really bad for being treated like that. I was waiting for a while, had to ask someone to call her, she comes back and said that they "opened the tray in the meat department" but there was nothing to be done" !!!! I asked her why did she do this hiding from me, when this is all I asked in the first place? I was going to buy that tray!!! I said I wanted to see for myself and she agreed to open another tray - we went back to the meat dept. I picked up the first tray in sight, they open and there was a lot of fat. By then, another meat employee, very rude and speaking in a loud voice, said “that was within the 3%” - when it was obviously much more - I asked him to trim and weight the fat, he refused - even when Tania asked as well, and said that they would not change the price anyway !!! If you buy by the pound, you have the right to pay for the right weight of what you are buying. Fact is, they are selling fat for the price of chicken breast - and they need to be inspected!

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