Kroger

matt of nicholasville , KY July 7, 2009

when i came to the checkout lane the cashier (the reciept says tammy) started scanning my items and another person started bagging them. i didn't realize at the time it was the cashier from the next lane. about halfway through the checkout process another customer approached her (the other cashier) lane. she left and i proceeded to start bagging my own groceries. after just a couple of bags the cashier (tammy) said she was finished scanning and i needed to pay.

I looked up and saw that nobody else was in the lane and waiting. so i said sure just let me finish bagging these last few bags (3 bags) and i was told "NO YOU NEED TO PAY NOW." I was a little confused as to the statement but i went ahead and paid the bill. while i was paying she quickly threw my items into bags (jars of salsa on top of bread and hot dog buns in the same bag and lg. cans of soup on top of tortilla chips, etc.) when i finished paying i noticed some items still on the belt (already scanned) not bagged. i turned around and realized why she had wanted me to pay so quickly. it was so that she could throw the other customers (next lane) into bags and then resume standing and talking to the other cashier while i bagged the little bit left.

i was furious but i held my tongue and proceeded to unbag everything i hadn't bagged and put it back on the table and rebag it to keep from damaging the fragile items. while they stared and kept on talking. she has got to be one of the rudest cashiers i have ever seen.

if it happens again and no one else is in line i'm probably either going to keep bagging or say "thank you i've changed my mind about providing business to a store that doesn't care about the way they treat people" and walk out.

Vera of Howe, IN July 3, 2009

I shop my local Kroger store between 8:00 am and 10:00 am. They always have just the U-Scan or the U-Scan and 1 lane open. I don't like to use the U-Scan so if that's all that's there I'm not a satisfied customer. If they do have one lane open it is always their worst cashier, a woman named Char. It takes 10 times longer to check out with her than with any other cashier, and she is rude has no clue how to do the job properly. I think if Kroger is only going to have one lane open they should at least have someone who can do the job and be at least a little bit friendly. I just went there this morning, which is the day before a major holiday, and the situation was the same. I do not use the U-scan because I believe they eliminate jobs, so, I had no option but to go to Char. Several times over the last few months I've had other people in line with me complain about the same things. Quite of few of them indicated they would just go somewhere else from now on. I will too.

Jackie of Lake Charles, LA June 19, 2009

I went to customer service booth to pay my utility bill. The lady behind the counter walked away without saying a word. Another store employee told me that she had closed the booth for lunch. This aggravated me since is was only 11:00 a.m. and had been open for one hour. I had to drive accross town to another Kroger, but it was worth it because the lady behind that counter was friendly.

Douglas of Englewood, OH May 26, 2009

My wife and I purchased a Kingsley patio and chairs from Kroger in Englewood Ohio in May of 2009. They cost 750.00 I put them together and placed it on the rear patio. One week later the glass exploded for no reason at all. My wife called me and told me what happend. I could not beleave it. We where wondering how we where going to explain this to Kroger and the manufacturer. My wife called Kroger they thought our story sounded untrue. They did give us a new glass top.

I called the manufacture Courtyard Creations in Woodbridge,On canada they said they had not received any complaints about this product but sent us a top as well. DHL delivered the new top about 4 weeks later the driver told me they must have had a defect in these tops. He had 4 of these to deliver that day,and 3 the previous day.

So now I know that their is a problem with the manufacturing of these table tops. I sure am thankful that me or anyone was not sitting at this table when it happend. We dont feel safe now that we know this is a hazzard for everyone. My kids and my self have been stepping on the glass and getting cut or glass splenters in our feet. Now we are wearing shoes at all times. It is a pain because we have a pool and have to keep taking our shoes off and on every time we go swimming. My kids and my self have been stepping on the glass and getting cut or glass splenters in our feet. Now we are wearing shoes at all times. It is a pain because we have a pool and have to keep taking our shoes off and on every time we go swimming.

Howard of New Castle, IN May 18, 2009

I asked the employees on duty to get a brownie(s) from the case... I was told no, I was informed they had no time to help me come back tomorrow. I then came home and called the store, I asked for the customer service phone number and the lady on the phone told it is too late... and told me no she will not give it to me. I asked for her name she then told me "it did not matter" then hung the phone up on me... I have proof from my detailed billing,and I do not appriciate the attitude of the employees @ the store. I shop at kroger, yet; if this is the attitude of the company I will shop @ wal-mart...

peggy of Texas City, TX April 24, 2009

It was around or about 415 on thrusday april 23 2009 Im won 330 on lottery im went to cash in so im could put some money my metro card first thing she holla im dont that much money today is paid day she was rude if cant cash lottery winner why sell lottery and

Debra of Viriginia Beach, VA April 23, 2009

I was buing some candy. The signs were 2 for 1.00. They did not have the sign up for the kind of candy I wanted. So one would assume that all were for 2 for 1.00. As it came out the price was more. My problem is, that if they have a sign for all the rest of the product then there should be a sign there also. I did not buy it for that reason. That is one way to make more money on a customer. I was very dissapointed, my Mother would have paid for it but the store is not dealing with he , which is 86 years and can't see the signs. She is one not to make a fuss , but I am. Please correct this matter or we will shop else where.

Brendalyn of Los Angeles, CA April 9, 2009

Brendalyn of Los Angeles CA (04/09/09)
My complaint is with Kroger credit card a part of Ralph Grocers. They have a credit card I have had for over two years and have always paid on time but for some reason I guess because Iam always at my limit they dropped my limit down. Even thou I am never late. The problem is I never realized that they have this trick of getting people to pay a late payment by setting the the payment due date before the statement date this is very confusing . This way the payment due date comes and you are not aware of it and then your statement comes a few days later and your payment due is on it but it has already passed and then you are charged a 30.00 late fee because you did not pay it.

I called them and told them I was going to report this and they said this was legal. The reason it only happened to me this last time was because I would go on the computer before and see the due date and go ahead and pay the account but for the month of March I didn't do this and they caught me for the late fee and I was very upset and asked them to take it off and they refused. Not only did they charge me but it took me over my limit and they tacked on another late fee.

This should be illegal what they are doing with these statements. They are hiding the due date and then showing it on the statement after it has passed so if you were to wait until you received your statement to pay your bill you would be already late and would have to pay the 30.00 late charge. I asked them how they could send out a statement with a due date that had already passed and expect someone to have already pay it. It would be close to impossible unless you did like I use to do in going on the computer and taking a look or have a crystal ball. They should not be allowed to get away with this. This is a blatant theft.

In this economy I can not afford their arrogance and complete disregard for human kind.

Ann of Spring, TX April 3, 2009

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |