Kroger

Jim of Cincinnati OH (01/09/08)
This extention of KROGER FOODS, sends invoices two days before the due date, so you are ALWAYS late and get assessed Late Fees on credit card. They operate through RBS (Royal Bank of Scotland) in Bridgeport. Then they start calling 8 to 10 times a day (Documented) to harass you for the late payment.

Credit report is scarred, my home phone is tied up with automatic calls every two hours - (Have received 86 Documented calls since 12/24/07, Even Christmas DAY !!

Dennis of Pearcy, AR November 10, 2007

Dennis of Pearcy AR (11/10/07)
GLASS-TOP TABLE Self-Exploded!

I purchased a 10-piece set of outdoor furniture from Kroger. It consisted of a large round glass-top table, a small glass-top table, six chairs, and two footstools. We really liked it. Unfortunately, the large round glass top table self-destructed into thousands of little pieces of broken glass. I do not know the name of the manufacturer, only that it was sold by Kroger two summers ago.

Don of Louiville, KY November 7, 2007

Don Fedrick of Louiville KY (11/07/07)
Mr. Dave Dillard, CEO The Kroger Company 1014 Vine Street Cincinnati, OH 45202

Dear Mr. Dillard:

On Saturday morning, September 22, 2007, I went to your Kroger store located at xxxx Westport Road, Louisville, Kentucky, 40241 to have some balloons blown up for my Grandson's 1st birthday. I was charged 20.00 - 1.00 for each .10 balloon which is far too expensive.

When I went to pay for the service in your flower shop, there were several buckets of water with flowers in them. Due to the location of the buckets, and my juggling the 20 balloons, I couldn't get close enough to the checkout register. In all of the maneuvering that I had to do in order to pay, I dropped my cell phone into a bucket that had water in it.

I know that I have some culpability, but I believe that Kroger shares some too. There shouldn't have been flower buckets full of water placed around the checkout register. If I had dropped my cell phone in your phannacy or deli, the worst that would have happened is some dents and scratches on the phone, but it would still work. I feel strongly that Kroger has some liability - you should not have buckets full of water at the checkout register where your customers pay.

I am a former corporate Vice President of Sales and Operations until retiring following a stroke, so I know about customer service. One caveat is you don't clutter up your checkout area under any circumstances. Also, it is a safety issue and concern.

I have been a Kroger customer for over 30 years, spending thousands of dollars during this vast period of time. It would not make a lot of sense to lose me as a customer over approximately 200.00. One unhappy customer can cause irreparable damage in the Louisville market through word of mouth, telling people at church, writing a letter to the Better Business Bureau, the consumer trouble shooter at a local television station or newspaper, etc.

I returned to the store and was told that it was entirely my fault and that they wouldn't pay for my cell phone. I then called your Corporate office in Cincinnati on Monday and was told that there was no way that I could be reimbursed for the cell phone. I wonder what W AL-MART and MEIJER would do?

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