Kroger

I have been trying for over 2 months to do a seemingly simple thing - register my account on Kroger's website. It gets me to one screen where it gives me "error" messages that are bogus (such as I know my last name is correct and the number I put in from my card is correct. I shop with the card.). I called again tonight and spoke to two reps who were useless in getting the problem solved. One told me to wait 30 minutes, because I was locked out. I knew this was not going to work, and it did not.

So once again, I got on the line with Kroger; and this rep did nothing to solve my problem or even to explain to me why this was happening. She sent a message to Kroger's website people and supposedly they will call me back within 48 hours. We'll see. This is absolute nonsense for a company of Kroger's size. I am so frustrated and tired of dealing with Kroger's incompetence.

I called Kroger on N Limestone in Springfield, Ohio 3 times in a week to be sure I could get a NY Times on Sunday, May 20. My last call was at 7 that morning to be sure they would put my name on the paper and they said they would. I said I would be there in 1 1/2 hours, which I was and the lady said "Oh, we sold it." She said that she asked the manager, Terry, I think that was his name and he said to go ahead and sell it. I was so angry. I am a good customer and go in there almost everyday to buy for the family. I was so disappointed and I will not shop at Kroger anymore. If someone says that they are going to do something, why don't they? That says something about Kroger.

My son and I went shopping at Kroger last night. First of all, we did not buy any meat. The reason: the meat looked old and about to expire. So we have to venture to another store today to buy meat. Secondly, and wouldn't you know it, there's a cart full of groceries and there is no cash-out stand open. The only thing open is the self-service. So, here I was with a cart full of groceries and my little was son trying to help me and trying to get it all to work on their ridiculous self-checkout stand. This is totally unacceptable. There should either be a discount for doing it yourself or a clerk to help those who do not want to use the self-service checkouts. Needless to say, I will never shop at Kroger again! Lesson learned.

I just finished a bowl of Kroger brand (QFC) Frosted Flakes and found several pieces of wood chips!? I am appalled and plan on examining the rest of the package, but I wonder how many of those little pieces of wood I actually ingested. Is this why the Kroger brand is significantly less expensive!? Wow!

I have worked as a peer to peer support advocate for the disabled and frequent at this Interbay QFC store on 1600 W. Dravus and see ** behavior. A swing shift manager ** or ** has been a bully, messing with a disabled person that is a nice harmless fellow, as well as messing with certain other people also in a disrespectful, bullyish sort of way that is completely uncalled for and unacceptable. ** is scaring this disabled man along with several other people that are good customers, in a way that completely lacks decency and compassion. ** does this bullying and targets whoever he can get away with. This needs to stop or ** should face termination as this disabled fellow and the others ** picks on are good human beings, thanks.

I asked for items in the bakery. I am told they will be ready on Saturday, but it wasn't ready. The employees said it is the manager, Karen **, who won't let them bake them for us. I spend at least $100 every time I go into the store. I think I will go to Wal-Mart for items I want from Kroger. I will drive way out of my way just to deal with nice people. You need to talk to your bakery manager if she has a problem with us. Just tell us and we will be glad to go somewhere else. We are anyway. The bakery on 231 has the nicest people. They go out of their way to help. I love the Kroger on 231 but it is so far out of our way. I think I will leave Kroger. This has been going on months and if she sees you, she will turn and go the other way. I do not blame the bakery employees. They tell us they would bake them if they could.

I shopped yesterday and put in my buggy, what I thought amounted to around $15.00. Upon check out, I discovered the cost was over $20.00. It's that rip-off thing you do with 10 item thing. One item showed $1.39. It turned out to be $1.79. I would have had to buy ten to get the $1.39 price. As a single person, I can't use ten of anything. It would spoil before I could use it. I left everything at the register and walked out. I'll never shop at Kroger again. I have Alda, Public, Food Depot, and Trader Joe's close by and they don't play games and try to fool the customers.

I purchased your Home Sense tall kitchen bags (13-gallon; 80 bags; IBM # 11110 79715 5). In trying to use (just below the drawstring), the bags were stuck together. Trying to open would tear it, rendering the drawstring useless. I wrote on March 15, 2012 and sent a sample to marketing, but there's no answer to date. I have been a customer of the store for 14 years and this is the first problem. I only wanted you to correct this problem. I would grade this store 5 stars.

Plus card points: Again, problems. Yesterday I had 163 points; today, 9 points. Where did my 163 points disappear to? I had this problem several weeks ago and got a new number.

I received a $50.00 gift card from Verizon. On or about 17:00, I stopped by to get gas at Kroger and the teller at the station outside, **, who is not trained to work in that area, charged my card twice for gas. The first time, he charged my gift card in the amount of $25.00. The pump was not working so he said, "Okay, let me fix this but I need your card again." I said no because it has only $50.00 on the card and I'm going out to eat. Well, he said that would not happen and of course, it did. Now my card is zero balance and nothing to spend. I went into the Kroger store and they told me I had to wait 3 days for the $25.00 to be refunded. After an hour of going back and fourth with this, the managers told the clerk to give me a $25.00 gift card.

This is the second time this store did not try to help me, but make up excuses. The first time, a friend was sending me money from Western Union and the store told me they had no money and to come back later. This is right. The store is located off of Mud Lane Louisville, KY 40229. I have been through so much I really hate to shop there, but it's close to my house. They should send me a $500 gift card for all I have went through and some not reported. I am reporting this because I'm tired of feeling this way and someone should help me. Thanks for your prompt attention. God Bless.

Every time I go to the Kroger store at 18030 Fm 529 Rd, Cypress, TX 77433, I come home with stuff out of date. Is there anyone who checks the dates on the food? I have gotten to where I check at least 80% of the food that I put in my basket. This time, I make it home with Light Thousand Island Dressing that I bought and it expired 06/20/2011. I bought Fresh Gourmet Crispy Jalapenos lightly salted on 04/14/2012 and it says best buy Nov 11, 2011. Other things I have made it home that are out of date are eggs, Twinkies, frozen pizza and grape jelly. I spend enough time in the store to where I shouldn't have to check the date on every single item. I pay enough for the food that I shouldn't have to check every single date. I don't know who else to complain to. I spend over $200 a week in that store. I guess I will go back to HEB!

I buy Pop when it's on sale for resale in a store I manage. Sometimes what Kroger sells it for is less expensive than what Coke or Pepsi sells it for. With that being said, if there is a quantity limit, I abide by it. When there is not, I purchase 15-20 items, sometimes a little less, sometimes a bit more. I buy small amounts to hold me over until the following week. My wife and I also shop at that same Kroger for most of our groceries for us and our four children (ages 2 - 9). Every time I go to my neighborhood Kroger, I have to put up with a barrage of degrading comments from the Kroger staff. But today, a manager crossed the line with me and it was the last straw.

This is what happened as I was going through an aisle: Greg, the manager, kept looking at my basket and then said, "I don't have to sell that to you." I shut up and kept walking. I then went to the register and the cashiers started to make their own comments like, "Thank God, I'm going on break" and "What the **?" under their voices. I paid for my stuff and put away my purchased stuff in the car. I was really ticked and went back inside to ask Greg, the manager, why he said he doesn't have to sell to me. He then said, "I let you buy them, didn't I?" That made me even more furious! I told him, "I did nothing wrong for you to let me or not let me buy anything and that it was my hard earned money that 'let me buy them."

That's just today. There is not one time I walk in there without a barrage of unwarranted comments. Honestly, I'm sick and tired of it. I am of Lebanese decent and a Muslim American. I'm a proud American firstly and a hard working, law abiding citizen and don't deserve to be treated with any less respect than any other shopper at your stores. I work for CAIR and sometimes write for the local Arab-American News. I don't want to write anything degrading about any local stores but I will be forced to if any employees of Kroger make any more unwarranted and unnecessary comments about what I or anyone else purchase. The reason I mentioned my religion and ethnicity is because there seems to be a racial overtone to their comments.

Several months back, a Kroger clerk looked at me and said, "You guys buy them here and sell them to us for more at your stores." That is one of the many comments I get. Again, if there is a limit or any other restriction in place, I abide by it. Please leave me alone if have done nothing wrong!

I purchased a deli sandwich this morning for my lunch at work. It was about 10:00AM EST and now at 1:30PM EST, the sandwich was sitting on my desk and sealed in one of their container things and it tasted weird. I thought it was just me. Then I took another bite and had dirt in my mouth, looked at the sandwich again and there was sure enough dirt like sand and rock. This is disgusting and obviously made and packaged within the local store I purchased it at. I think cameras need to be reviewed and I want action taken. Definitely going to watch the next few days. I hope I didn't contract anything major from this, it either fell on the floor or some intentionally put dirt in the sandwiches.

I stopped by Kroger to pick up ingredients to make Cuban tacos. I bought a whole pork loin which was dated to expire five days in the future and got it home. I have never smelled a more awful smell; the meat was like decomposing. I took it back to the store. The manager wasn't concerned and said that sometimes it happens. For the meat to be in that state of decomposition, the exposure to improper temperatures most certainly happened. I wonder what other food safety issues they have broken.

I have been a customer of Kroger for nearly 13 years and have been satisfied with the company overall. In the last 9 months at your store located at 2525 West I-20 Grand Prairie Texas, the following problems have been occurring. Please note the following comments attached. Please be aware that there are really good people working at the customer service level that are doing their very best to help the every day customers. Texas customers require a different kind of shopping experience. We are typically a one-stop kind of customer.

Please review the following: Meat market - No tenderized or cube steak available. We Texans like our chicken fried (steak). I had to shop at Wal-Mart or Alberston's in the last few months to get what I needed. A nice lady tried to help me out several times and told me the equipment to tenderize the meat had been broken for two weeks.

Safety Hazard - In the cold cut aisle, I tripped over a step ladder that was left next to the display aisle that was about 12 inches high. I am a rather short person, therefore, I was looking at eye level to scan what I needed and fell down, catching myself before falling completely down. I did say something when checking out, but did not make a big deal about it. My comment was, "This is a safety hazard and your safety team should be informed."

Check out area - Two times I have had to return to the store to pick up item left out of my cart. This is really embarrassing as the last time I went back and asked about my purchase the manager implied that I should have paid more attention to my bags. I would think good customer service people would be aware of what they are loading up in the basket. After all, it is good for your bottom line as well as your customers. Your feedback would be appreciated. Thanks.

I was discriminated against or called a thief. I visited the Kroger's in Galveston, Texas at 5730 Seawall Blv. on March 30, 2012 at 5:05 p.m. The staff was so friendly and cordial whenever I asked where certain items were located in the store. At 6:20 p.m. I went to the register to check out. While standing there watching the cashier ringing up my items, the cashier made the first mistake by charging me for three cans of Rotel tomato sauce. I informed her that I only had two cans and her attitude had started to become an issue. She smacked her lips and then said "I took it off, see?"

I then noticed that she was through ringing up my groceries but she was putting them in another basket instead of placing them in the plastic bags. I then asked her why she was putting my groceries in a basket instead of the bags. Her response to me was, "I'm waiting for you to pay!" I then asked her, "Is this a new policy or rule that Kroger's has adopted? Customers have to pay for their groceries before they are bagged?" She did not answer the question but kept asking for my payment and still had not bagged my groceries. I then asked to speak with a supervisor or manager and she called for one over the phone.

A second later, someone called her back and was asking her to explain what the problem was. While she was explaining to whomever she was talking to, I noticed that each cashier was sacking groceries and taking the customer's payment afterwards and not putting their groceries into other baskets. While on the phone, I noticed that the cashier was trying to not let me hear what she was telling the other person on the other end of the phone. Whoever it was told her to tell me that they were too busy to come out and speak to me. I stood there and told her politely that I needed to speak with a manger and I will not leave until I do.

A couple of minutes later, a manager by the name of ** came over. At this time I was furious because I felt that I was either being discriminated against or being called a thief by this cashier, and for the manager or supervisor to tell me they can't come and speak with me to resolve a problem that a customer has, was a lame excuse especially when they were standing there watching. After ** arrived, I explained what was going on. His solution was that, "She needs behavior training," this sounds like she has a behavior issue, "that is not our policy to ask a customer to pay for their groceries before they are put into the bags."

** apologized for her behavior and I left, but I stopped at the customer service booth and looked over and saw ** and this cashier laughing together which didn't sit very well with me. I am very angry at this store's attitude at the way I was treated. I am a frequent customer of this store. I would like an apology from this cashier and the supervisor ** with a meaningful meaning. I have never stolen anything in my life. I am sadden to know that this store has decided to hire someone who has no consequence of how to treat people of other races, but other than to judge them.

Not all African-Americans go to the store to shoplift just like not all Caucasians go to the store to shoplift. Everybody should deserve fair treatment and not be judged because of their appearance and skin color. Not sacking my groceries until I pay crossed the line, especially, when I patronize all Kroger stores. I look forward to hearing from someone within this corporation within the next week. If this is the way the company is training employees to treat their customers, I need to take my business to another store.

But before I do, I will make sure everyone in the City of Galveston and everywhere else knows how I was treated in this store and nothing was done about it. I am sure this is probably not the first complaint that you all have received from this store, but it doesn't matter to me. I am complaining in reference to how I was treated on March 30, 2012. Thank you for your time and prompt attention in this matter.

Poultry wrapped/packaged by Kroger contains an excessive of fat tucked on the underside of the poultry. The poultry also contains an absorbent pad under the meat that is totally saturated. When the pad and fat is weighed from 4 different packages of chicken thigh/leg quarters, they weigh from 3/4 to 1 pound. I can see an "oops" on occasion, but all 4 packages. Makes one think if this is a way of doing business by soaking the pad to increase the weight and tucking more fat in for the same reason. Kroger at Greenbush, Lafayette, IN.

I went to my Kroger to pick up few items today. I go about every other day and noticed the sign going the door stating "We have lowered our prices. Watch for the New Low Prices etc." I only need a couple of items. One was Kroger ginger ale which I purchased just three days ago at same store for $2.50 a 12-pack. The new low price was now $2.77 a 12-pack, an increase of 27 cents a 12-pack. I noticed all the other prices on items I usually purchase had gone up in a similar fashion. Folks, please insult the intelligence of your customers. I realize we are being ripped off by the oil companies causing you to have to raise your prices but please do not take us for fools and have the gall to call them new long prices. Wal-Mart, here I come.

They had advertised in the case "Buy 10 and get the price of $3.99" on Jimmy Dean Breakfast Sandwiches, but they also had in their Jimmy Deans Breakfast Delights as well as the regular Jimmy Deans Breakfast Sandwiches. There was no sign stating that there was a difference in price, so I got both but was charged instead of $3.99, $7.29 on the Jimmy Deans Delights.

This was misleading, and there should have been a sign. They were in a special sale case. I even asked at the registrar, and she stated they were all $3.99 on sale. Then when I got home and looked at my receipt, I saw that she had charged me $7:29. This is the third time this has happened at Kroger. I want this to go to Kroger Corporate office.

On March 12, 2012, I bought just over 1/2 lb. of rotisserie chicken salad (in-store made) from Kroger's. I was eating a sandwich and some chicken salad fell out of my sandwich onto my plate. I found a 1-1/2 long needle-sized sharp bone in the chicken salad. This could have stuck in my throat or I could have swallowed it and had other health problems.

I bought a prime rib roast from Kroger on the Clinton Hwy store 6702. I paid $88.99 for the roast. When I opened it to bake it on Sunday for my family, it was awful. It had about 3lbs of meat and the same amount of fat rolled up inside and hidden with styrofoam and saran wrap that I couldn't see. The weight of the meat was supposed to be about 8-10 lbs. I took the fat and all the bone to the store where I got it and the guy at the customer service counter said he cannot accept this because I had bought it in December and I didn't have a receipt, but the price label was still on the meat and also the date. He said it was too long and he cannot refund my money or give me store credit.

What difference does it make if I bought it today or a year ago? The meat department messed up and that store does not want to take responsibility for it. I wasn't purchasing 5lbs of fat and bone, I was purchasing a prime roast. This is not good when the meat department hides fat inside a roast and we are thinking we are buying a prime roast. The date when I got it is out of the question. I was very angry when I opened the packet on Sunday to prepare it. I think that Kroger should stand behind their products. The fact that the person who told me that he cannot refund my money saw the condition of the product. I told him that I was robbed of $88. I will also tell all my friends about this incident so they in turn will not get trapped like I did. I will be purchasing my meats from Ingles in the future.

Coffee Creamer - I'm not sure, but when I put the powdered cream in the coffee in. It just didn't melt or break down. It was really thick and curdly.

On March 19, 2012, I was making my weekly purchase at Kroger. The cashiers are usually friendly and cordial, but this time it was different. I noticed when I got in line, there was a man I had never seen standing at the back of the opened registers acting kind of wired. I was rushed through checkout at an amazing rate. I asked what was the hurry, but the cashier was checking everything so fast that she didn't even acknowledge me. The boy bagging for me said there was a new manager.

I've never been treated so rudely in a retail store before, and I went to the new manager and told him I didn't appreciate the way I was rushed through. He said sorry. When I got home and checked my receipt, I found that I was charged with 41 ears of corn when all I purchased was 4 ears! This is just what I figured! Because of this, I have to use gas and time to go back and get this corrected. This is very bad customer service, even if no mistakes were made. I felt like a cow being prodded through the line. I promise you, if this doesn't change, I will be going back to Wal-Mart or to the new Publix store when they open.

Today, I decided to try Kroger Selections Hearts of Romaine instead of the Dole brand I usually buy. I was very surprised to find five big clumps of end pieces of lettuce that no one would use in my bag. I could have understood one or two pieces like these getting into a bag, but not five. I felt like I had purchased a bag of scrapes. Needless to say, I will not trust Kroger brand bagged ready to use salads again. I felt you should be told that the product you are selling is not up to Kroger standards that I am used to receiving for my dollars.

The checkers at Kroger in Woodstock, GA. 30188, go over a tiny, tiny, tiny coupon for 10 minutes and then call in a manager to inspect it! And then, the manager rejects it and then I leave! I am so sick of their rejection when I have been a loyal Kroger customer for years! So, I just walked across the street to Publix and they not only honor my manufacture's coupon, they also offered me more savings with their combined Publix coupon and they tell me I can save even more with any competitor's coupons! In other words, Publix will take three coupons on one item and Kroger is giving me ** about one coupon! This is crazy customer service on Kroger's part! I will not visit Kroger anytime in the near future.

I urge all consumers to boycott Kroger. I was falsely accused of shoplifting there and was arrested. I went into a Kroger store last week and was buying several bottles of wine for a party hosted by several members of my congregation. Let me also say that I am an ordained minister. None of this meant anything to the Kroger manager.

Anyway, they had a sale on a bottle that I buy regularly for everyone--a Cambria pinot noir that normally sells for $23/bottle was down to $18/bottle. So I took my little brown hand basket with four bottles of wine in it back out to where the shopping carts were to put them in a shopping cart and go get a few more bottles. But upon reentering the store, I was approached by the store manager, a white middle-aged overweight man who was very unhappy with me. After yelling at me for an hour, he had a police officer take me off to jail, where I was processed and forced to spend almost six hours.

I have never been so embarrassed in my entire life. I am angry. My God wants me to practice forgiveness, and given the situation, it is hard. I may be able to forgive them, but I will never shop there again. I know that this is only something that he can know, but I strongly feel that there was a racial aspect to this decision too. He frequently referred to "people like you" and "your kind." It was just terrible. It's not worth it. I'll just shop at Meijer or Bigg's. What a shame that a large, local public company can so easily lose sight of the importance of their customers and instead, treat them so shabbily that it has given me a criminal record? What will I tell my parish?

After waiting 1/2 hour, a women walks over to me with my prescription and a piece of paper and says "Ms. ** here is your prescription back. Your insurance won't cover it because you have had five different doctors in the last 60 days for narcotic pain medicine." I didn't understand why she was approaching me about why I have had five different doctors to begin with. She doesn't know my medical history or why I have had to see five different doctors in the last 60 days. Quite honestly, it was none of her business!

I called my insurance and the lady said all they needed to do was get a prior authorization. The last thing she said to me was "Are you going to different doctors for pain medicine?" She said it to me as if I was a piece of **/low life. I have called a complaint in with my insurance company because I understand she has probably the right to refuse service but to investigate my past business and use it against me as if I was a criminal! I went to my normal pharmacy where they know me and my history. I shop at Jay C's in Charlestown every day. This just goes to show you how negative, cruel and unfriendly people are to others.

The last four times we have been to the Kroger pharmacy on Scottsville Road in Bowling Green, KY, we have had issues. Three times I was told I didn't have refills on my prescriptions when in fact, I did. The last time they said I had no refills, they went so far without my consent to call my doctor for a refill. Today, my credit card was charged $50.00 too much for a prescription. I called the pharmacy, the girl admitted it was a mistake, instructed me to come in and she'd refund the money instead of just crediting my credit card that was used to pay for the prescription. I contacted the store manager and after some time, he called me back and told me the pharmacy did not make a mistake and that they would refund the difference anyway, but I still had to come back in!

I am so angry that I could literally scream! It is the store's mistake, not mine. My allergies are so severe that I cannot go outside. My daughter, who picked up the prescription, is at work right now. We spend a lot of money in that Kroger, but know this, if my money is not credited back to my credit card, not one more cent will be gotten from us. We were loyal customers. Regardless, no more, not one more cent! I am extremely upset and I am going to complain on every social networking site from Twitter to Facebook about how poorly I have been treated. This is ridiculous and should be addressed immediately! The pharmacy in that store is in major need of some management!

I would like to chime off, as a former employee, about Que-Vision. At my store, 109 Clute Texas, it has ruined the entire store. The checkers, department staff, even the managers hate this system. People will say it's because they are lazy or slow, but the truth is no one can get anything done anymore because of it. Am I slow? No, usually I'm in the top 5 of my store on Elms. Am I lazy? I ran that front end so well that after being given 2 days a week to work in a department it was taken away after 2 weeks because their score was suffering too much for it. Even now that I have been gone from the company for over 8 months, the 2 FES that I trained to replace me still make higher scores than any other super that works there. They have never increased the hours of the people on the front end, and to compensate, they pull people out of the departments. They can't get their work done and it has literally made the floor supervisors the villains of the store. They are treated so poorly and abused by the other departments in the store because they are the ones that have to call departments to come check. Everyone hates them and it has pitted every department against each other because they all think that their department is called the most. They are resentful at each other and everyone else.

This presents 2 problems. Firstly, they don't know their product codes, procedures, or a lot of time, they don't even know how to change the receipt tape! They weren't hired to check, they get minimal training, and are expected to get a line down? The second problem is that nothing gets done in the store because everyone is always up front. Things are not stocked, rejects pile up cart full after cart full, and worst of all, out of dates are not being pulled and the bathrooms are filthy all the time. Since I've quit, I hardly recognize anyone there. We had 5 managers; 1 store manager, 3 co-managers and 1 closing manager. Out of those 5, 1 is still at that store only because she's been to 3 different stores and has been run out of every one of them. No one wants her, 2 transferred out of our store and 2 aren't even with the company anymore and they will tell you that Que-Vision is the number one reason they left.

Not the program itself, but the upheaval of the whole store that it has caused. Aside from that, the people I know that do still work there don't even look the same. I myself lost over 40 pounds due to stress and the constant running back and forth to keep lines down and try to get help from the front end. People are moody, unhappy and stressed. There is also a young man that works maintenance that has lost a significant amount of weight and is actually losing his hair because of the pressure the managers put on him to not only clean but stage receiving, unload trucks, do all the supply ordering, and be the very first person they call every single time they need anyone up front. He has started seeing a psychotherapist because of the stress of being expected to get all those things done or be written up for it. He has also recently started talking about suicide because he is going as fast as he can, but is being given far more responsibility than the other maintenance employees and is constantly getting "talked to" about not completing tasks.

By the time I left, I had to do my paperwork (break schedule, lot schedule, pass the baton, and order bags) on my lunch break because I would literally get yelled at if I got a red for that 5 minutes in order to do the work while I am on the floor. As for now, the turn around is so high that there are new people there every week. I refuse to shop there for anything that isn't sealed tightly and shelf stable. Even then, I have to check the dates on everything. The meat department smells disgusting and no matter how many times we've talked to them and the managers, nothing is done. I bought a pack of pizza rolls a few months ago that was over 6 months past its expiration date.

I was also very good to my customers and when they come into the place I work, now they tell me how rude the managers are, actually grabbing their baskets without asking and moving them to another line. They say they feel like they are cattle being herded into slaughter. The cashiers aren't friendly because management won't allow us to give them breaks when it is busy even though we only have a specific amount of time to get their Union mandated breaks out. Also, the surge checkers are angry about having to be up there knowing they are going to have to stay past their shift to do their job, but they can't win either way because they are going to be yelled at for staying late, but if they don't stay late they will be yelled at for not doing their job.

I have worked retail for 20 years and Kroger is by far the worst company I have ever worked for. They care nothing for their employees or their customers, it's all about not having to explain why they made less than 85% the following day. If you think I am overreacting, go do a Google search of "Kroger Que-Vision" and you will find page after page of your "valued employees" saying the exact same thing. If something doesn't change, I will write to, post on, and call anyone that will listen and tell them every dirty little detail about it. About the filth, the treatment of the employees, the customer complaints, I will pay out of my own pocket to have meat looked at to see if it is rotten. I will walk in that store and take picture of the restrooms and post them. I will take testimony of customers that have been treated poorly, I still speak to a lot of them. I will monitor temperatures on cooler and write about it and anything else I can think of to draw attention to this situation!

Kroger values the fact that they have overtaken Albertson's in the last few years to be one of the best grocery store chains in the county. No matter how many customers you can get out the door in 5 minutes is not going to matter one bit when there are no customers to shove out the door because you don't sell anything fit for consumption. I have found maggots, roaches, weevils, and mice in that store and all it is going to take is 1 phone call to a news station with nothing better to do than "uncover" what's really going on inside the friendly neighborhood Kroger. Please do not think I am threatening, I am simply saying that if something isn't done to support these people that I love and spent more time with than my own children, I will try everything in my power to fix it myself. I care about those people and they should, too! They maybe peons to them, but they are the back bone of their paycheck and they won't give their customers the experience they would like them to have when they are so very unhappy. They can hire someone else, but they will be just as unhappy if something doesn't change. What is happening at that store and others disgust me and there is not enough money in the world to make me want to come back there as an employee or a customer. Not when there is a Walmart, Randall's, HEB, Food King and Target all within 10 minutes of that store.

Short on time, I attempted to buy a bag of birdseed advertised "Song Bird", 10 lbs bag for $5.89. Only to find out at the checkout line it was marked for $8.99. I got my money back and complained about this to the floor supervisor later after checking out. On that shelf were two different bags of "Bird Song" Bird seed and Wildlife Mix. The Wildlife mix was advertised for $5.89.

There is another store across the street that has never deceived me with their advertising as I now feel I cannot trust Kroger to be honest.

We believe what we have here is a case of discrimination against Medicare recipients and it should be brought to the attention of the people. We have all heard about the fuel rewards given by Kroger Pharmacy. Did you know if you are on Medicare you don't qualify? Kroger has told me on several occasions that the $4.00 prescription program is not a state or federal program. But because we are on Medicare we can't get any fuel rewards for medications. How about our out of pocket expenses? They are not paid for by a state or government agency. Even the people we have contacted at Kroger say it seems unfair. Therefore, we believe Kroger is discriminating against Medicare recipients.

The root of the problem started with Kroger store #216 on E. Main St. in Reynoldsburg, Ohio. I was a loyal customer for over 10 years at that store. I never had a problem until 2006/2007. They really started treating me very nasty with looks as well as talking to me very nasty when I had to bring something back or when I was going to the customer service desk. Also, they were watching me in the store for some reason and I never stole anything. This became very bothersome to me. I could not understand why they were treating me this way, but it was not right. I have so much to report but I would like to receive a phone call first. I have previously filed a complaint against the management about the way the employees and management treat me when I came to shop at the store. Also, other stores did the same thing so as a result, I stop shopping there because I feel like I was being targeted for some reason and discriminated against. Store no. 216, 598, 315 and one more I can't remember the store name.

So now occasionally, I shop there now. I have never been treated like this just dealing with Kroger stores. They have no right to judge me. I never did anything wrong. After my first complaint against store 216 and manager ** and district manager, Mr. **, then I started receiving coupons for free items. Then I felt comfortable going back to the Kroger stores, but the harassment and nasty attitudes toward me started back up again. Then they stop sending me free coupons. They told me that they weren't really sorry for the way I was being treated. I want to get to the root of the problem of why after all this time, they are treating me bad. It is still going on.

I got my normal week's order of food, paid and said, I wanted $20.00 cash back. I was in a hurry and took what I thought was the receipt/ads/money and put in the bag.Upon putting the stuff away, I found the slips and no cash! I've done this transaction before successfully at this store before so I hope this was just an oversight/error on the teller's part but the security camera should show what happened,correct? I want someone from the store to contact me to tell me how to get the dough, please!

The manager of the Kroger pharmacy refused to let me make a complaint and then hung the phone up on me. When I went to the store, I was refused by the store manager to talk with the pharmacist and get an apology. I took the pharmacist picture and told him I would send it to Corporate Headquarters along with a complaint. He called the police and threatened me with charges of harassment. The police came and told me I was acting within my rights taking the picture but that I was ordered off the property by the manager.

I was publicly humiliated as I was detained by the police in front of other. I suffered a get deal of emotional distress as I was discriminated against by being ordered off the property without a just cause. It was the pharmacist that should have been asked to go home.

I bought 3 cases of Big K Diet pop and 2 cases were flat and stale. I was very unhappy and this isn't the first time this has happened. Sometimes one or two cans have never been opened but there's no pop in them.

Inaccurate and dangerous insulin syringes. Kroger sells "quality guaranteed" and its own brand of insulin needles. The 3/10cc, 8mm (5/16) short needle bearing lot no.131354 gauge 31 with half unit markings for use with U-100 insulin. It also sells the 1/2cc 30-guage needles bearing lot no. 124303 for use with U-100 insulin. One or both of these needles does not measure insulin correctly! If you draw in, let's say 15 "units" of water with one and inject it into the barrel of the other, they do not read the same! One draws more and the other draws less insulin! Since insulin must be precisely measured, this defect is very dangerous.

Today, I went to the Kroger's on Old Hickory and Edmondson Pike to use the coin star and buy some groceries. I first placed $10 worth of change into the coin star machine. The machine began to count the change, stopped, and went back to the start screen. The machine did not dump the remaining change into the lower slot and it only recorded cents of the $10. I had to ask for assistance five times. When I finally got someone to the machine, they treated me like I did not know what I was doing and did not offer to give me a refund. I was treated like I was a joke to them. This is the second time I have reported a bad experience with that location. Obviously, they have done absolutely nothing to resolve the lack of customer care at that location. Since there are three grocery stores in that same area, I will go to the other grocery stores to my friends, family, and neighbors in my large apartment complex. Employees at that location do not act like they need customers, so I will do my best to make sure they don't have any. I will transfer all my prescriptions and do any other business elsewhere.

Over and over, I have used this store because of the location to my home. But i have to say, on walking up to the store from the parking lot, the first thing you see are the employees at a picnic table they put under the overhang so they can sit there and smoke. How gross is it for a person who does not care for the smell, let alone, I am sure this is not corporate policy or the image that Kroger is trying to set.

There are trash all over only to be picked up and placed in a cart outside and left there. in the summer time, they will even use the display outdoor furniture to sit and smoke at, who would want to buy that ? I can say it won't be me, and thanks for letting me vent.

Two days ago I purchased a Smart One brand frozen dessert at the Kroger located at 3600 Dallas Hwy in Marietta, GA. I opened the box up and thought the dessert looked funny. The date I bought the dessert was Feb. 15, 2012 and the date on the box was March 2009. I was appalled. Previously, a couple of months ago, I bought a pre-packed salad, Kroger Brand. When I opened the salad and began eating the salad, I noticed a dead big beetle lying in the salad. I reported it to the Corporate Office and no one responded. Of course, the dead beetle in the salad was found in the salad purchased from the same store.

I had transferred all my prescriptions from the Cleburne store #415 to Ft. Worth store #467. I had been getting the same prescriptions filled for over 3 years at the Cleburne location with no problem. The female pharmacist at store #467 refused to refill any of my prescriptions that were considered a controlled substance and refused to give me a complete explanation.

I called my doctor to see what could be the problem and he requested to have the pharmacist call his office to clear up whatever the problem may be. The female pharmacist, and i quote, said "I already told you I am refusing to fill these and I'm not calling your doctor, he can call me." I told her she was rude and I hung up to call my doctor again to relay the rude message.

I then called the Kroger in Cleburne #415 to see if someone in that pharmacy can give me a reason so that I could, at least, get a reasonable explanation. I spoke to one of the male technicians that politely gave me a very simple answer to all this. He said the other pharmacy just needed the D.E.A. # from my doctor. I believe there is no excuse for the female pharmacist to be rude and not have given me this simple explanation when a tech at store # 415 is able to supply me with a simple answer.

I wasn't filling my prescriptions before the due date and neither had refills. I have no insurance and I pay out of pocket so that was not the issue either. I and my friends will be transferring to a completely different-owned business if this how we will be treated at that location. I am on several medications that should not be stopped suddenly and I can't afford to miss work due to this rude person that should not be allowed to work with the public! I would like this to be resolved and would like a response to this issue. Thank you.

I have scheduled a dentist appointment because as I was eating my sausage which is Kroger brand Beef Smoked Sausage, I about cracked my tooth on a piece of metal that was in the meat. After contacting Kroger of the situation, they said they would exchange the meat. That's ridiculous to think that I would continue to use them, much less another sausage product from them.

What floored me, was when I asked what will they do to ensure that there isn't more tainted meat, they said, "After our investigation, we will determine if a recall is needed", I then asked how long does an investigation take place and they said 30-45 days! They won't even run the possible tainted meats through a basic metal detector.

This to me speaks volumes of their care to their customers. I have informed my home owner association and friends not to purchase from Kroger till Kroger proves themselves worthy of their services.

All of my and my daughter's prescriptions are filled at Kroger while my husband has his filled at Walgreen's (where he never has an issue, mind you). Today, my 10 month old daughter has a fever of 103.2, so we visit the doctor and she calls in an antibiotic. We drive to the pharmacy where I am told by one tech at the drive-thru window that it will be 10 to 15 more minutes before the prescription is filled. So I pull to the parking lot where I sit in a space for 15 minutes while they work on the Rx.

Fifteen minutes later, I pull back up to the window and give a different tech my daughter's info so that she can pull the Rx. While she is doing that, I politely ask her if she would mind grabbing some Infant Ibuprofen for me as well. Please note that today it is 26 degrees outside, my daughter has a pretty high fever, and her warm jacket and blanket are covered in vomit from her getting sick at the doctor's office. After my request for the ibuprofen, the tech never looked at me or answered my request but faced her computer screen and cut her eyes toward me as if I had just asked her to do something for me that was not her job. Well, I let that part slide and apologized to her that I am not able to get out and come in to get it myself or I would then explained why.

She could have cared less and simply cut me off while I was speaking to say it would be an additional 25 minutes without bothering to find out why first before telling me this. At this point, I am getting perturbed with her attitude so I let her know I've already been there once and was told it would only be 15 more minutes. She hangs up the receiver without a word for me to please hang on and walks off. When she comes back, her attitude and tone of voice were nastier than ever and she says, "The reason the prescription is not filled is because your doctor did not put the dosage on it so it's going to be another 25 minutes!"

I finally let her know that was fine but this will be the last time I will have my Rx filled here. I let her know that she was extremely rude, uncompassionate and inconsiderate of sick people and that she is horrible at her job. I also let her know that I know the general manager because I shop there all the time and have spoken with him on several occasions and that I would be complaining about her. Needless to say, the pharmacist helped me from there who wasn't much help either although she did apologize for her inferior.

From there, I was told that they do not have our Rx insurance on file as we have recently switched insurance companies. So I gave her the only card given to me by my husband but it was the medical card. Instead of her picking up the phone and calling the insurance company to verify our Rx coverage, I had to pay the full price for the medicine which I was told would be $100.00. I could not get my husband on the phone to get the Rx card numbers so I paid and it was only $50 pre-insurance. They told me I could come back later with receipt and insurance card and they will refund the difference.

I won't be back but my husband will to get our refund. I am just appalled at the customer service at this Rx drive-thru because this isn't the first time I've been treated ugly there. This is just the first time I've been mad enough to say something about it.

I get to the check out. I have all my coupons, scan the items (it is self check out). I give the lady my coupons and as she scans as I put my items in my cart. I watched her closely and she took the wand scanner thing to them all. I get in my car and noticed that there were numerous coupons not taken off. I called the store and the lady I spoke to said, "Well, you could come back tonight but we don't know what we are doing. It would be best if you wait till tomorrow." I asked, "What about my coupons? Is it my word against theirs?" She said, "Hold while I go get them." She goes and gets some. I asked, "What about the rest?" Her response was, "maybe I will get them later if I want and if we are not too busy." It was 10 o'clock. It was dead at this point when I left store. Even if you are busy, it is your job and your fault.

I was making homemade whipped cream with my Oster mixer, that I purchased a couple years ago at Kohl's. The mixer made a popping noise, and the inside actually was on fire. It scared me to death! I would like to get my money back, how can I do this?

I purchased a product, Acadopholis by Kroger. I have taken this product (from other stores) monthly. I took a chance with the product under the Kroger band. From my experience, the product was very unsatisfactory, and I believe that it should be taken off the shelves. I would also like a credit from Kroger, to purchase another brand.

I recently moved my prescriptions to Kroger because my insurance said, I could no longer use Walgreens . My first experience was very rude, people at the pharmacy that treated me as if I was an idiot and would not tell me the info that they needed me to get from my insurance company. Finally, when I would not walk away from the counter, they told me the information they needed.

I went home, called my insurance and got the information Kroger pharmacy needed and was told by my insurance, a simple call from Kroger pharmacy was all that was needed! After my second refill at Kroger Pharmacy, I tried to get another prescription refilled and Kroger Pharmacy said, I was out of refills and they would need to call my physician.

At the end of the day, my prescription was not filled, I was told by Kroger, as they told me the doctor had not yet faxed them. So the next day, I called my doctor's office and the doctor's office told me they in fact, had sent a fax to Kroger to OK my prescription. Then I called Kroger back and they said, they were so busy that day, they just did not get it filled. Now, I have had to order my prescriptions again, being told the items I need were out of stock and need to be ordered! Is Kroger Pharmacy putting people's lives at risk? To me, it seems that way if everyone is having the same problems I am!

Over a week ago, I purchased Digornio Pizza from the Liberty Fairfield store. When I got home, I went to fix it and noticed that the carton had been opened and scotch taped shut. Then yesterday, I purchased a Pepperidge Farm Chocolate Cake. When I went to use it, I noticed that the carton had been opened and scotch taped shut again. What is with these packages being scotch taped shut?

Received e-mail from Tim ** 1/27/12 ref # 11517902 and it is the most condescending letter I have ever seen. It is unacceptable. It does not tell me how he plans to rectify the problem that has existed from last Oct. Do I have to take to the internet to let everyone know how badly customers are treated by Kroger stores, i.e. Fred **, etc?

I transferred my prescription medicines from Walgreen to Kroger. I went to the pharmacy and I set up an account. Got my first prescription. I was told to bring all the boxes and containers with the medicine prescription numbers and take them to the pharmacy. I did. I asked if I had to get new prescriptions from my doctor, or there was anything else I had to do. I was told that it was all set - they would contact my doctor and they would send me an email when my prescriptions were due.

Walgreen sent me an email to let me know that one of my prescriptions was due, but I no longer get my medicine there. I called Kroger and told them that I had not received an email from them but that Walgreen had let me know that one of my medications was due. They said that because it was a controlled substance I would have to wait until Friday 27 [today]. I asked again if everything was set. They said that they would send an email on the 27 and all I had to do was pick up my medicine. This is the third time I asked.

Today, January, Friday 27, they did not send any email, I went to get my medication and they told me that now they needed an authorization from my doctor and he had to fax it to the insurance. My doctor had left for the weekend and we could not get his authorization, so I could not get my medicine and will not be able to get it because I am going on a trip.

So, I went there twice, and I asked if everything was set and even called to make sure, and I was reassured that everything was ready and I had to do nothing. Now I have to leave without my medicine. If my life depended on this medicine, I would be in big trouble. The way it is, it will still affect my health and my well being.

Really, why did they lie about this? I could have asked my doctor to re-write the prescriptions and taken them to the pharmacy. Their irresponsibility is dangerous. We are talking about medicine required to maintain health. I am extremely angry and I plan to move my account and my family's account to another pharmacy as soon as I return from my trip and I can get my doctor to rewrite my prescriptions. Meanwhile, I will have to do without my medicine. By the way, the pharmacist never spoke to me. I spoke to some very young girl for almost 30 minutes who kept repeating some lame excuse that made no sense about why they were not going to give me my prescription and why they had not told me before.

I tripped and fell over the express sign at the Kroger in Bonaire, GA hurting my right knee. In fact, it swelled up like a grapefruit immediately and the assistant manager saw this. They had me write a statement and then told me the manager would contact me to file an incident report. The manager never contacted me. Instead, I receive a call "unknown caller" and she said, "I know you're feeling really good today." I said, "Excuse me. Who is this?" She repeated again that I was feeling well and when I questioned again she said her name was (name redacted) and she was calling for Kroger insurance. I asked her what company and she wouldn't answer. I hung up. I then spoke to someone named (name redacted) and she explained they (Sedgwick LLC) represent Kroger and that "if" they found Kroger was at fault, they would only pay my out-of-pocket expenses. She repeated this several times so, as she told me, I would understand.

I emailed Kroger and tried to speak with the store manager several times to no avail. I then get a call from (name redacted) and he left a message on my voice mail stating that they have reviewed my claim (no claim was ever made and I never had the opportunity to complete an incident report) and that my claim was denied. He said on my voicemail that the sign was over 3 feet tall, black on a white floor and I should have seen it.

I called him back and left a message on his voice mail that the sign was in a bad place and the floor was dark brown concrete and that he should review the video and he would see. He then called me back and left me a voicemail (I have saved all the voice messages from him) and told me that he had watched the video and that I was wrong. The floor was definitely white and I should have seen the sign. He also said on my voicemail that no one had ever fallen in that store before me which I find hard to believe. The floor is brown so I know that he did not watch any video. He said again my claim was denied.

I faxed a letter with all the information to the Kroger corporate offices and they will not respond to me and the manager still will not return my calls. Even when I call the 800 Kroger customer service number and tell my story, I cannot get any type of answer. I have notified the Insurance Commission for Kentucky (Sedgwick LLC), Ohio (Kroger corporate) and Georgia (where the store is) filing a complaint. How can a claim be denied when one was never filed? Why am I being treated like a criminal when I tripped and fell in their store? Today, I went to the store and noticed that the sign is no longer there and neither are the barricades that direct you to the registers. Kroger is awful and after I hear from the Insurance Commissioner's Office I will then plan my next step.

I purchased a Kroger Original Crust Supreme Pizza. When I opened it I found it was covered in freezer burn and it had no instructions on how to cook it, making the product useless to me.

I worked for Kroger's in maintenance department. In July, one morning around 8:00 am, co-manager asked to me to clean outside and put umbrella in patio table. After setting umbrella in table, the patio exploded. There where several customers come running over telling me they seen everything, that there was something wrong with that table because it was not supposed to do that. They were amazed how it load the explosion was and how it just happen, and if I was okay. I was bleeding anywhere so I thought I was okay.

After blocking off the area and calling my co-manager who told me to clean it up because he was doing paper work, I did. I did have a piece of glass in my elbow from grabbing the umbrella before it fell into another table, that a co-worker pull out. A couple hours later, I pass an employee and they ask why I had glitter all over me? I said I don't have glitter on me. After looking in mirror, I had a white powder and glitter all over me and try to wash it off the areas of my skin where my Kroger shirt didn't cover me. Some came off but most of it didn't so I figured that after work taking a shower would remove it. Well, I was wrong. I didn't know that your skin pores could absorb fragments of glass or you could get this in your eyes. Until now.

I had Kroger's worker company doctor refer me to skin and eye specialists, which I still have seen as of today, because Risk management of Kroger's said that the table would not explode, it was a figment of my imagination and refuse to get me the referrals. I lost my job because the medication that Kroger's worker company doctor prescribed me, causes hallucination and confusing, and Kroger's used that to say I was stealing. And I have Police department saying that I was not, I was having a side effect from medication I was on. My eyes are still bothering me and I still pull fragments of glass out of my skin. Still, nobody is doing anything to stop the selling of this patio table.

Every time I go in to customer care, there is no one there, because they want to stand around and talk to the rude management, who never help. Spills are rarely cleaned up, and outdated tags are always left up, and some supervisors and managers, just stand around and stare. Somebody should turn this place in to the Better Business Bureau.

The new store manager Ed ** is not very people-friendly. The front-end manager is very rude. She never helps. She stands around or sits on lazy. But all day water puddles are never cleaned up when you report them to management. I will shop at Wal-Mart from now on and some should turn this place in to the Better Business Bureau.

My wife went in to use our Kroger bonus bucks this past weekend at the Kroger Marketplace in Dublin, OH. When she got to the customer service center to ask how much she had to spend, they told her $70, but that someone had already used them the previous day. I contacted the store to speak with a manager but they were all on a conference call and I was told someone would be calling me back...wrong!

I called back the following day and was directed to speak with someone in loss prevention. I was told that I would have to make a police report to be able to have access to the security footage. They have the whole transaction on tape. With using my phone number, the perpetrator left an electronic trail. I have the time, the lane # that they went through, how much was spent, what was purchased etc. I will be making a police report this morning and hopefully find out who stole my money.

I realized that there was an error over the employee credits toward housewares/holiday item this past week. However, due to the error, many customers were able to use their money toward items. When I went in to question what it was about, the cashier looked at my receipt and said someone already used my $130.00. Just then, an employee was going to each cashier telling them that the customers needed a plus card, not a phone number to use the holiday money. No one in my family used the $130.00, someone had to key in my phone number and receive my rewards. I was then worried about them using my gas points. So I changed my home phone to my cell phone. I feel that I should somehow be compensated for Krogers' mistake for not demanding plus cards be used to receive rewards.

We were unable to use our perks this weekend, because mostly there was no merchandise, the lines were too long, and Kroger was not prepared for the traffic. We have been a supporter of our local Kroger store on Refugee Road, since it opened. We will need to look at other options, if Kroger does not make the perks right. We were very disappointed in the way the store on Hill Road handled the situation, and also the advertising of the promotion. Would I encourage anyone to shop Kroger after this mishap? No! Use your points somewhere else. We have other options to shop such as Giant Eagle, Meigers, Wal-Mart, etc. I never had an issue to change, until now.

I walked in around midnight at Kroger in Lake Orion, MI 48362 and no one said anything to me. When I got in, I heard "mrah mrah blah blah" from the speakers, like someone was trying to talk but the quality was so low I couldn't understand anything. The lights went dark so I went over to the only cashier open and she had like 4 people with her. I stared right at her and said, "Are you guys closing or something?". She was a tall woman with brown, curly hair. She looked at me as I asked the question, then looked away without saying anything. How extremely rude.

They were checking out this man with his kid or something and the man said with a snotty attitude, "yeah, we're closed", so I said "okay, I guess I'll leave then". This man was shorter and older and I think he had brown hair and a mustache or something. I'm guessing he was a manager because he was acting like the world revolved around him. No one said anything to me. I'm never going to this Kroger again, neither are my roommates and no one I know in the area is either. How extremely rude.

First of all, I'm guessing that the mumbling I heard over the speakers was supposed to be their way of telling me the store was closed or something? Because it was awful. How about they have an associate walk up and politely inform me that the store is closed? But no, because they were all so arrogant. Secondly, everyone was so rude when I had to go up and ask for myself if they were closing. What a bunch of **.

Repeatedly, Kroger digital coupons are not credited at check-out. Since the beginning of the year, about $12.00 was not credited. Correct gas credit is always given so it is clear that my account is being accessed. Sometimes the coupons are credited.

I also had a problem with Kroger recently. I shop at the Kroger in Frisco, the one on the corner, and have never had a problem until last night. I worked very late and got there after midnight. I noticed that it seemed very quiet and darker than normal, but I went ahead with my shopping anyway. Because the lights were so low, I had a hard time finding what I needed and had to resort to using my phone for light in some aisles. I looked for someone there to complain, but it seemed that I was alone. Weird. But I needed food for my family and kept shopping. By the way, I came across the Diet Coke and noticed that it was $3.00 for a six pack when it used to be $2.50. Weird.

I finally headed to the checkout lines and found no one there. I called out, but no one answered. It was then that I noticed the slime on the floor. It was greenish and very unusual. As I looked behind the Customer Service desk, which by the way had a notice that there was a special price for renting a carpet cleaner, I saw something moving. I said hello and a creature with one eye came up dripping with slime. It started growling and I noticed some horrible teeth. I did the only thing I could think of at the time, I asked it about the special on the carpet shampooer. It just shook its head as if to say no. So, I ran my debit card to pay for the groceries that I rang up myself because this thing had tentacles with no opposable thumbs. The transaction was approved, which was weird because I didn't have the money in my account at the time, but I think it used some sort of power to alter the time space continuum. I slid out of the store on the slime and got home. I'll never shop there again because they didn't honor what the sign said about the carpet shampooer price. Weird.

I used to believe in Dillons and I even worked there for years because the prices always rung up right. Now, they are frequently wrong and they are not honoring their "get it free" credo which they've always had. Watch your receipts!

Today, 10/21/2011 at 6 am, I decided to get my grocery shopping done early because I'm having a dinner party tonight! I always go to Kroger, even though the produce isn't that fresh. I like most of the people in Kroger that work there, even though I don't know their names, but in the last 6 months, I've noticed that the bitter little old lady at the Starbucks stand has a horrible attitude, complaining to me that she is so busy that she can't make my coffee right now because her co-workers haven't showed up on time. I don't care because I don't go to Starbucks in a Kroger if I'm in a hurry! Also, the boys that collect the shopping carts outside hangout at the end side of the building, smoking and hanging out instead of collecting carts or helping people get to their vehicles with groceries like H.E.B. does.

But today at 6 am at 4747 Research Forest, The Woodlands, TX, I walked in to do my shopping for the dinner party and started with the deli for fresh sliced cheese. The only people working were the bakery ladies; 1 Hispanic lady and 1 African-America ladies. I was standing there, just waiting for assistance while the bakery ladies were having a deep conversation. So, I asked them if I can get some help and Marie told me that she doesn't work in deli and she doesn't know anything about it! That's exactly what she said! Then, she turned around and started talking again like that was it! So, I asked if she could find me help or a manager because I needed to get what was on my list. She said that she didn't work in deli and doesn't know anything about it, so she just didn't know!

Then, the African-American lady went and got me a manager like I asked, but instead, this big burly guy comes walking up to me to tell me that I can find other meat and cheese on the other side of the store! So, I was like, "Fine, whatever," and proceeded with my shopping, irritated that I'm even going to shop here! Then, another lady walks up to me also irritated, looking to tell me that we were there shopping too early and that the vendors who worked there and at deli doesn't show up until 7 am. I went to look at the store sign and it showed that the store opens up at 6 am.

Then, I finished my shopping and the only cashier in self-checkout is blowing up balloons and two other people are waiting for assistance! Kroger commercials show customer service is a big deal but really, they don't care! H.E.B. is so busy that it's hard to move around, but I guess I understand why!

At the pastry counter, I saw signs behind each of the varieties that read "Chef prepared in our store". I told the lady that I hadn't known they were baked here. She said "they're not". I asked if that wasn't misrepresentation of the products. She smiled and said "I know". I saw a manager on the way out and told him. He said he was going to take "another" look at it.

Watch the prices ring up at checkout like a hawk. Advertised prices, on produce especially, are frequently wrong --to Kroger's benefit. The store management is disinterested in resolving the problem, leaving the customer feeling they are at fault for Kroger's errors. Complaints filed with Kroger about this problem go unanswered, leaving the consumer no alternative but to state that Kroger engages in false advertising and fraud.

Last night, I rushed to the bathroom and got pinched by a dirty needle. I took it to the manager. Another employee looked at me. She said that the needle was already there before I got there. And she asked maintenance to clean it up as if it was no big deal, that she could have prevented me from getting hurt. I'm so upset that someone would be so malicious. And it's sad that the manager didn't care at all of my safety. She kept repeating we aren't responsible. She got smart with the emergency room nurse. She hung up on her as she asked why didn't she call the police. I do plan on taking legal action because I love going to Kroger. But I've never felt so unimportant as a person before. Imagine if that was my baby instead of me. Now I will never use a public bathroom again. And I may never go into another Kroger again!

I used to shop exclusively at a Kroger-owned store but not anymore. Maybe an item or two but that is usually it. There seems to be an "arrogance" about this company that I never noticed before until I had a problem in one of their stores. I've made the switch to Wal-Mart, as lately I have been treated rudely by employees and made to feel like I was the cause. Nothing could be further from the truth. I'm a mild-mannered senior and disabled. Too, Kroger's digital coupon program is a fraud. The program simply doesn't work! I truly wonder how many other customers have found this to be true and been had. Yes, I notified employees and told this information in Kroger's "Tell It To Kroger" customer surveys. Each time I tried using digital coupons, I checked online and made sure the coupons were loaded onto my card. It just doesn't work and nobody cares. At checkout time, nothing.

The third reason I rarely visit Kroger, is their extremely high prices. Yes, everyone's prices have gone up but everyday, prices at Kroger have become like shopping for groceries at a convenience store. Kroger thought they had Wal-Mart's "number". Well, the tables have turned. Wal-Mart's now got theirs in my opinion, at least in my area, Wal-Mart's prices for the most part are far lower than Kroger's. Wal-Mart's employees here are friendlier (never been treated rudely at Wal-Mart), sell-by dates on products much, much better. Stores are cleaner. Wal-Mart has added back just about all of the products they haphazardly discontinued awhile back. Out-of-stock conditions have improved and, the price match policy Wal-Mart has, after a few bumps in the road, works perfectly for me.

A couple of things regarding being treated rudely by a meat department employee at Kroger. One, I did speak to the store manager and although he listened, I'm not sure he cared if I came back as a customer or not, he just went through the motions. The meat department employee himself is dangerous. He flew off the handle and I only asked him a simple question on how much a product was as there was no shelf tag. Anyone with a violent temper like that should not be working retail, period. The guy was downright scary.

I have been a customer with the Kroger pharmacy for a while now. I haven't had any problems in the past with getting my medications filled promptly, with friendly and caring customer service up until now. This incident happened, this being the third time that I have not gotten my prescribed medication of one particular named Stratera. I don't know why every time that medicine is ready to be filled, I have always a hard time with the pharmacist and the assistants there at the Kroger pharmacy trying to get my due medicine refilled. It never is on time. They have to order it from another store in which I am told that it could be up to three to four days before I can get it. Well, by that time, I am out of my medicine, and my doctor says that I am not to miss a dose.

All I hear from the Kroger pharmacy is to call a week in advance if I am running low on my medicines and they will place an order. I am not responsible in calling a week prior to getting my medicines filled, neither am I supposed to constantly have to worry about running out because they are not being professional and thorough in their work. I am very disappointed and feel singled out in dealing with their rude, unprofessional and poorly displayed customer service. Kroger has lost me as a customer and, by far, going to lack more customers to not spend their money by the time I get done. What would you suggest?

I am done with Kroger. I will make the 20-extra mile trip to avoid the scams Kroger has to offer. You people have completely lost your minds. Not only do you constantly put Kroger brand sale prices in front of name brand products and price signs in the middle of other products that are "near" the sign, your prices are also outrageous. I have been a loyal customer for 24 years and spent several hundred dollars a month on food and gas, well that's over. I realize Kroger could probably not care less about losing my business but I'm sure Publix will be happy to reap the benefits of Kroger's loss.

This store has the worst manager ever! Mr. ** is his name. He's the manager of the store at 552, Huntsville, AL.This man has no communication skills whatsoever with employees or customers. He always has a mean look on his face and always has a negative attitude. With all the complaints, I'm wondering why he hasn't been removed. Nobody likes this guy.

Since Schnucks decided to leave Memphis I went to Kroger. The stores was trashy and ghetto looking. I love seafood but I am deadly allergic to shellfish, so I went to buy a catfish. When I got to the case, the shellfish was touching the catfish. Even if I was to cook the catfish, I would have died, due to the shellfish touched the catfish.

When I use to shop at Schnucks, they had everything nice, neat and space out, to where it was shellfish on one side and fresh fish on the other, nowhere near each other. I went to at least three Kroger that day, "trying" to find fresh fish that was not touching shellfish, to no avail. That is a total heath violation. People can actually die from this.

Several times last year, I have seen expired food on the shelves of the Plainview Kroger here at Louisville, KY. More recently, just last July, I purchased NY Strip Steaks from them, and when I opened it up to cook it, it had a very sour/bad smell to it. I brought it back to the store, and the customer service department gave me a store credit in the amount of the steaks, but did not seem phased by the fact they sold bad meat.

More recently, the other night, my husband brought home "fresh" chicken, and when he opened it up to make dinner, again - it has a bad smell. He immediately went straight over to the store to report it, and again, they seemed indifferent on the matter.

Doesn't the management know that Food Safety and Poisioning is a serious matter?

The carts have always been in the middle of the two doorways. The manager decided they should be all at one end of the store. There are two entrances, with handicap parking spaces at each door. For the handicap, it is very inconvenient to walk the full length of the store for a cart. I feel that there should be carts in the middle of the two doors. I asked the manager about it and he said, "Sorry but that is the way it is going to stay." He was very sarcastic.

If the carts were to be only at one end of the store then there should only be one entrance and handicap parking only on one end of the parking lot. I do a lot of shopping in this Kroger store because I am on a fixed income, and it is the closest store to me. I do like most of the people who work there but this is not only inconvenient for me but, I am sure, for many others as well. I hope you will take this into consideration and possibly solve this problem. Thank you for your time.

Joan

I was sold an outdated bag of rice which I cooked twice out of this particular bag. I noticed that me and my son both had nausea after eating but didn't think of anything. After the second day of eating it, I discovered that the rice was full of mold. I just bought it 8/23/2011 and made the discovery on 8/27/2011. I did notice that the water was cloudy when I cooked it but I thought it was the seasoning. The bag has a sell by date of 8/12/2011.

I entered Kroger at 7:30 a.m. and I had a whole cart of groceries. No one could be found at a register or within sight. They are short of self-checkout attendant. I had to scan and bag 57 items for a total of $185 while the attendant watched without offering any help. I was late for work because I was doing the Kroger employee's job. I was there for one hour when it should have taken 30 minutes or less.

I bought assorted pork chops at this Kroger in the morning of 8/10/2011, when its weekly ads first went effective. The package said it was good through 8/16/2011. My home is just minutes away from the store.

After I bought from store, I went home immediately and stored the pork chops in my refrigerator. When I opened the package in the afternoon, I found out the pork chops were sticky. I did not pay that much attention, thinking it could be things Kroger usually adds to its meat products to keep it tender. I usually trust things I bought from Kroger. I cooked the pork chops for dinner.

We had rice and pork chops for dinner. Both my wife and I had upset stomach and felt nauseous after eating the pork chop. I could not sleep because of my upset stomach. Still, we waited to see other symptoms to come up. Now, in the middle of the night, I realized that the sticky were bad. I suspect the meat was repacked from old meat.

Please send inspector to this store before others get sick!

We have been with this pharmacy for 15 yr with the same home phone number. A prescription was called in on Thurs for refill when we went to pick it up on Sun we were told they did not have it in stock and did not have a good phone number for us. Nobody seemed to care that the prescription was empty and we gave plenty of time to refill. This is not the first time this has happened.

I bought strawberries. Next morning I was going to eat it, I found fungus on it. I called Kroger to talk to the manager and let them know so they can remove the product from the shelf. But the manager was too busy, so the customer representative asked me about the problem. Their answer was pretty simple, please bring it to store and we will refund your money. It's disgusting.

I worked for Kroger's since I was 17. I loved the people I worked with, my job, customers, and management--until we remodeled. We remodeled in Sept. 2010, we got all new management, and they transferred lots of people whom they thought couldn't do their job to keep up with H.E.B. The new management sucked!

I had a level four job and did more than meet expectations. I was loyal, never called in, hard working, dependable, got my tasks plus more done, and helped out above and beyond my job duties. The management however, is lazy! They do not treat employees, or at least treat me, fairly. I felt like a slave. I was never appreciated, never got a "hey, thanks for being here, and getting things done!" like the old management team did almost every day! I couldn't talk to them about it because they always said "It's Corporate".

I was never able to request time off because my back-up couldn't work a full shift, or couldn't get off early to be at close family member's graduation and be with my family when they are ill. I feel very sad knowing I am not an employee there anymore. I wish things could have been different, and I was still a part of the Kroger team.

But at store 590, there is no team. The CSM seemed to be racist, and I know I'm not the only one who feels that way. It also makes me upset because they put me as non-rehireable. No, I did not give my notice, which I feel terrible about, and wish I had done it differently but there have been many people who quit without notice and have been rehireable. It doesn't make sense to me.

I am happier now that I'm not at 590, but wish it didn't have to be that way. I would always want to work for Kroger, but not with that team. Please do something, 590 needs another management team! Thank you.

sometimes kroger advertises discounts on items, but when you go through the check out the discount was not applied, so when i shop kroger , i scrutinize the sales receipt, the coffee filters militta advertised at $ 1.49, when i checked out the receipt showed $ 1.99,,, with a little plus sign by it, when i asked the cashier about this she said, its only $ 1.49 when you buy 10 or more, which is 40 per pack ,lasting 400 days , making one pot per day, lasting over a year , its not the cost, its the trick or scheme , kroger applys into making you buy it! i hate to be tricked like this ,i am on ss disability and it takes all i can do with a wife and 3 kids in school!

I ask why any "supermarket" still carries the tobacco drug, which KILLS 500,000 American addicts and another 65,000 INNOCENT citizens (who breathed toxic tobacco smoke) every year!

The manager said they are working to end tobacco sales and plan to be tobacco-drug-free shortly.

This is good news - hooray!

I was getting my groceries on check-out, and I asked if the items that I saw had the appropriate discount. The cashier, Johnika, yelled at me, saying, "With Kroger's Card"; and on top of that, I had to wait for a price check while the manager was on her way out and doing her shopping right behind me, and witnessed what was happening. She saw Johnika making a laugh after I told her that she did not need to yell at me. I want to make sure that this level of customer service will not happen again. It is very upsetting to have to handle people with bad attitude; and I have been a customer of this location for the past 7 years. I never felt so angry and disgusted about the way they treat me.

On May 30th, I purchased one T-bone steak for $10.99. I used tenderizer and grilled steak. It was so tough that I couldn't chew it. Today, I returned it to the store, and I asked for the manager. She told me that they weren't responsible; they received a slab of beef and then slice. She was disgruntled that I didn't have the wrapper it came in. I had given her the sale receipt. She asked me if I had purchased two in a package, and she told me that she needed to check what they were selling for today.

During the conversation I indicated that I thought she might give me a more tender steak. She said she couldn't do that. Again, she said, "we are not responsible". Well, you are responsible. She never said she was sorry, or she considered my inconvenience or expense. My debit card was credited. I have been shopping at this store for ten years. I can't tell you how disappointed I am with their train of thought and lack on consideration.

The quality of rice is extremely poor and had all kinds of what appeared to be mouse droppings in it, which could have been hulls but there were a lot of them. It was gross! I could not feed this to my family so I added it to the dog's food (and thought twice about that) instead of wasting it.

I needed inexpensive rice and got several bags at Dollar Tree and they are great! No mouse droppings to speak of.

This man called and in broken English said that I should come to work (Kroger). I needed to fill out some papers upstairs and I said that my asthma was acting up and he asked if it meant coughing all the time, I said no it was an allergy based illness. I asked if I could fill out the forms downstairs and he said no don't bother coming in.

I feel that I was discriminated against because I have asthma and this is not fair as this has never stopped me from doing my job and I told him that I would work anytime or day and he just would not listen. Now I need a job and he is refusing me and he can't even speak good English. I feel that I deserve the chance for this job. It is not a rocket scientist job.

I was fired from my job because of E.R. and doctor's appointment. The lady was rude and nasty; she was in the office hitting her desk. I lost my job--was told that I couldn't get my pocket book and I would be put in jail.

I had bought cereal and it was stale. Kroger would not replace the cereals I bought and I bought 6 different boxes. I'm very upset. I want coupons sent to me for Sugar Smacks, 2 Frosted Mini Wheat, Frosted Flakes, Raisin Bran, and Fruit Loops.

Kroger supermarket, in my opinion, has unethical and deceitful business practices. With all the complaints here, hopefully, they will be out of business very soon. The horrid Kroger experience for me was I slipped and fell on a liquid in the store. I struck my head on the shelves, which brought down drink mixers on my head, neck and shoulder. I struck my knee on the hard Kroger floor. The store manager was more concerned with instructing the Kroger to get orange cones and to take pictures than about my welfare.

The store manager said, "Get up! Get up!" I told him that I was dizzy. He got into an argument with another customer about calling an ambulance. The store manager did not want to call paramedics. Of course, I chose the litigation route, which took nearly ten months. The straw that broke the camel's back is the crooked Kroger's lawyers had a "judge" rule that there was no proof of negligence on Kroger's part the day before mediation. The entire Kroger company has unprofessional ethics and what goes around, comes back around. I hope and pray that they go belly up. This is what they deserve.

The only thing that changes at this store is the prices go up and the service goes down. I have been shopping at this store for 15 years and I am sorry to say it is now terrible. Many times, items that are on sale are out of stock. Then when you talk to management, all they do is tell you lies. Even the area manager is rude and of no help, just like the store managers. Then many of the employees are very rude and get upset if you even ask for help! Last week, when I did my shopping, about 40% of the sale items where out of stock as well as many bare shelves. This is more times than not! You have to check your receipt as many times they over charge you and do not give you the advertised discounts. Some items have been out of stock for months! All they care about is taking your money at the poorest service they can give. If a super Walmart ever opens on this side of town, they will lose much business. Most of my neighbors feel the same.

I was double charged $6.64 on December 23rd.Your machine, your store, but no refund. I called the main office and the bank. I did them all. Come on, it is $6.64. I am on disability. Who has more money and energy to put into this farce? This resulted to anger, frustration and trips that cost me gas money. 65 and mistreated.

After years of feeding, my dog Pet Pride dog food (Kroger generic brand), he became very ill with bloody diarrhea! This happened several days ago and I just heard today about a recall of the dog food. Apparently, the food may contain toxic products. Not only will I of course no longer use this product but I may no longer shop at Kroger! Thankfully, our beloved 12-year old poodle is still alive however I am out several hundred dollars of Vet and cleaning bills. $500 plus in Vet bills/medicine/clean up costs.

I am 74 yrs young and had someone pick up my meds when I was sick in bed and this is not the first time this has happened. One of my prescriptions that I needed was not given to the person who picked up prescription. This med was faxed on the 1 of Dec. and picked up 12/4/2010 and at that time was told by Stephanie they had gotten fax and would be ready for pick up next day.

I have been doing business at this location for more than 40 years and also worked for Kroger but this is very sloppy work and dangerous for a patient (mainly the truths) telling me it was faxed on a Sat. at 2pm. My doctor is not open on the weekends. Can someone help correct this or do I need to take my business elsewhere? I have a copy from doctor as to when it was sent.

Okay, so this happened Thursday, December 2 at around 2:30. I found a $10 bill on the floor and went to report it because I thought if someone needed this money to pay for their food and that's all they had to pay for it with. So I do the right thing and I go up to the front desk and the lady gets very smart with me and I told her that I found a $10 bill on the floor and wanted to report it to them to see who lost it and after I gave it to her I walked away slowly and she just put it into her pocket.

She didn't take my name down to see if I had lost it and then come back and tell me so I could just keep it! No! She puts it into her pocket and keeps it for herself! That is not right. She should be in lots of trouble for that! And I don't like Kroger that well as I used to because of what happened! So Kroger, why don't do something about this!

It's the Cave Spring store on Brambleton .Every employee in the store is in a frenzy about having few people on the lines, when in reality, that store has no heat. It's the coldest store in the world. Everyone working there keeps a cold. I think I am going to have to go to your rivals; at least they have heat.

I want to first point out the hilarity in the ignorance of this company. When I searched via Google for Kroger Complaints, the first complaint I saw was one on this site and of course from Texas.You know what I didn't see? A single link out of any on either of the first two pages of results that linked me to a Kroger website let alone their customer service page. My largest complaint is their deli services (I'm lazy so I don't go far for the standard tangibles) but I avoid any Kroger deli like the plague. My complaints will target this store but I value all Kroger's at the same level as I've been to many and the outcome has never been appropriate save maybe one special occasion.

Please teach your employees what the word "shaved" means. This is not sandwich slices. You do not just make a huge mound of shaved meats. Have you ever tried to eat a piece of prosciutto after it's been smashed into a one pound ball? Cheese, let's do the same, separate layers, neat and nice, so, I, the consumer can pull them apart one day. Consumers, please always ask for a tasting. Apparently, a dried or cured meat (especially prosciutto) is meant to be rock hard and void of all moisture. Consumers, once you have instructed your deli companion on how to present your meat watch them cut the meat. There is absolutely no understanding of how to cut meats.

Most meats are forgiving, some are not, and some will simply have a texture or chewy appearance just because the meat was not cut along the grain. I pride myself on being nice to others even when you fail at what you do (accepting those rude occasions where I'm treated as a nuisance for causing someone to perform in their job description) but today stood out for whatever reason. I've been in TX for five years. I eat a lot of good cheeses and meats. I've 'never' had a good deli experience (save one time when I had a new hire that I never saw again).

Purchased two Kroger brand sausage/biscuits. After microwaving the product, both tasted old (or like 'possum sausage). Threw both out after two bites. I know "good" sausage and biscuits. This ain't it!

I went to the Deli to get some popcorn chicken at 6:00 pm. The clerk told me that they were selling boneless wings. I asked her to make me an order of popcorn chicken. She told me no. I told her that I know that if I ask for an order of popcorn chicken that she should make me some. I didn't want the boneless wings. She repeated that the boneless wings were what they had to offer. I said do you have popcorn chicken in the freezer. She said, "Yes." I said, "So, you are not going to make some for me?" She said, "No."

So I walked away, and went to the seafood department. There was no one there. I stood there with another customer for a few minutes and she sighed in a displeasing manner, then she walked away. I wanted some salmon, so I shouted to the worker that was halfway down the aisle "Hey, is anybody working over here?" Then he came down and waited on me. After I finished my shopping, I went to the service desk and asked for the manager. Mr. L (that's all I could remember) was the manager on duty. I explained what happened to me at the Deli.

He proceeded to tell me that the Deli could not just make one order for me. I told him that I know that is not true. So, he debated with me for a few minutes. I told him that my wife works for Kroger and is a Deli manager in Beaver creek. He started asking me what was I doing in Middletown, I told him that I was going to church and I just wanted some popcorn chicken before I went to Wednesday services at church. He said that they couldn't make it in time for me to make it to church. I told him that service was at 7:00 and I wanted something to eat.

I didn't realize that I was going to have to answer a battery of questions, Is that Kroger policy? How does he know when I have to be at church, and what business is it of his anyway? After I passed the inquisition, he made his way back to the Deli and told them to make it for me. He walked back to the service desk and said they were making it. I had to walk all the way back to the Deli to a glaring Deli clerk and another who handed me an unsealed box, saying, "Oh, this for you."

I paid and left very dissatisfied. We shop at Kroger exclusively. I didn't appreciate the treatment that I received for being a loyal customer.

I was an independent distributor in Raleigh, NC for a Coffee Company but last November, it changed my life forever.

I was at my last store for that week and the date was November 10th 2009. I went through the back door as always and started going to the lane where my product was and there was a wet floor sign to the right of the lane. They had busted a jar of minced meat which is used for pies during the holidays; there is no liquid in minced meat but I still stop and there was a blob right under the sign so I moved all the way to the left and went to the front of the lane where my product was. I did my order and went back the same way and everything was fine. I went out and pulled the product and went back to the lane; everything was fine when I put the product out and remember that there is no liquid in minced meat.

At this time, I was finished and started heading to the back where my car was which is behind the store. I started walking and I noticed that the blob under the sign was gone. I stopped to look to make sure that nothing was wet and there was nothing wet. I started to walk again and next thing I know, I am on the floor. I hit the floor so hard that a man came from three lanes over because he heard me hit the floor and by this time the product before they cleaned it up was at least 30 minutes.

I was in shock when I hit the floor and I could not understand what I fell on. I looked at the floor and someone had come out and spread the product all the way to the other side of the lane. The reason why you could not see it is because of the lighting in the store and also the tile has specks in it, little brown specks, and the spread looked just like the tile because it is also brown and when it is spread out, it looks just like the tile.

The problem I have with this is why they spread it out because there was no reason for it. Whoever cleaned the blob up under the sign did not see where the product was spread out because you could not see it and that is why the person did not clean it up. After about 30 minutes, the ambulance finally came. I was lying on the floor and the manager was still letting customers come up the lane and at this time, he had no idea what I had fallen on.

The ambulance came and took me to Rex hospital. I had broken my patella bone and I had to wait two weeks for the swelling to go down before they did surgery. The surgery was done on November 23rd and they could not save the patella bone; the doctor said it was scattered. They found out that I had spinal stenosis which is narrowing of the spinal cord. Then I had spine surgery on February 25th 2010. This comes from a major fall or car wreck. Know that I have to stay on medicine for my nervous system because I have major nerve damage now. I know that there was a sign there but what happened to me should not have happened.

Kroger payed nothing for anything. I pray that there is a lawyer out there that will take this case whether I can win or not, they need to be exposed. Please help me to bring this to the light. I cannot afford to pay a lawyer but I pray there is some godly lawyers out there that will do the right thing and take my case. I am not able to work; my back is gone. I cannot bend my leg and my nervous system is gone. The only money I receive is $650.00 monthly from my alimony. I cannot draw unemployment because of being an independent dstributor. I went from $4,000.00 a month to $650.00 a month.

It has cost me my career; a career I have been in for at least 21 years and it has cost me everything and I also lost my car.

You have one working in your pharmacy that is under the influence of narcotics on a weekly basis.

I have written to Kroger on their site three times. I get no response. I wanted a new plus card as I have them from different cities. A clerk once was going to combine them altogether, but could not at the time. So I gave my card to some witch and told her and she deleted all my other past stuff and points and whatever. I want all my other points and ads back. When one clerk tells me they can combine them all then someone else deletes them all, something is wrong. I want compensation from Kroger for all that was deleted.

Not so much a complaint as a query to all who hold the Kroger 1-2-3- Rewards credit card. They are coming up with a sale of accounts from RBS Citizens N.A. to U.S. Bank, ND back on June 10th per news in MN paper, yet no notification was given to cardholders. Have we missed something in the news?

I had 2 prescriptions filled. I did not need them for a month and when I opened them, one looked way short. I counted them and I received 51 out of 90 pills. I counted the others and got 84 out of 90. I was told it had been a month and I was out of luck. Make sure you count the pills as soon as you get the Rx so you don't get screwed like I did. A better suggestion would be to use a reputable pharmacy.

[They] are selling the 10 oz package with large lettering "25-36" shrimp then in small letters below "in this package." The industry standard is to state the size of shrimp as count/pound. The way package says it is deceptive. I've been in the seafood business over 40 years and never saw it stated per package. I went to Safeway to buy my shrimp. [Kroger] lost a sale.

I had purchased a courtyard outside dining set and its glass top just shattered for no reason. Thank God my grand kids were nowhere around; they could have been really hurt. I paid a lot of money for this set. It should have never shattered like that. I'm totally out about $500.00 now I either have to throw the table away or try to get it replaced for around $300.00 for tempered glass. What is a consumer to do?

Sounds silly now but very annoying. I bought the large package of paper plates and every plate had to be torn off. They were stuck together. So glad to see the end. I had to vent.

On Saturday, July 10 at 6:26 pm, I visited Kroger food store located at 3305 North Dallas Parkway, Plano, Texas. The cashier refused to accept my US coins as a method of payment. My purchase totaled $32.19. As I am a single parent with no support and literally down to my last to buy food for the week, I counted my coins and went to my bank which informed me that it would take 7-10 business days before the coins would reflect my bank account.

My daughter could not wait 7-10 days before eating, and as I did not have that much in coins, using a Coinstar machine at 9.8 cents per dollar would have depleted what was needed to purchase 9.8 cents which adds up to a loaf of bread for me.

To make the most of my money and savings, I went to Kroger thinking this was the best place as I have shopped for years. Needless to say, I was wrong. Upon completion of the total for checkout, I handed the cashier, Matthew, one US ten-dollar bill and three ones, and I pulled out one role of quarters ($10) and dimes ($5).

He immediately stopped me and said, "No, Ma'am. I can't accept your coins." He called the lead cashier (I guess) who then proceeded to provide me with a lame excuse about how the coin machine would be affected by the coins, and he would ask the store manager if this was ok. Meanwhile, I am completely humiliated and embarrassed that everyone has now been exposed to the fact that I had to pay with coins.

As a frequent shopper of this establishment, as a degreed professional, and as a tax-paying citizen suffering from the results of the economy, who simply wanted food for my daughter without incurring a pointless $35 bank fee for bad charge on my debit card until funds posted, I was deeply insulted. Even the lady bagging my groceries, who (by appearances only) had once been in my shoes, did nothing but profusely apologize for what was happening to me.

While I waited for the return of the lead cashier, I counted out my quarters in front of Matthew and heavily thought about my next action, as by now I had little gas to leave the groceries and take my business and go elsewhere as I certainly should have at this point. The lead cashier returned with the approval of accepting only the quarters. My baby sister with me at the time gave me her babysitting money, because she was embarrassed and furious with the situation as well.

The purchase was complete as I received 3 more apologies, not from the lead cashier and the other cashier, but only from the bagger who again could identify with my situation of having no money but making do.

There are no words for my feelings of this establishment; the moment cannot be replaced. I am uncertain if my race, my gender, or my "assumed" economic status led to such discrimination. But nonetheless, I will never shop at Kroger Food Stores if possible. I will no longer use their gas services or donate my "coins" to their "coin" donation boxes at the registrar's, as they are undeserving.

I have attached a copy of the receipt, a copy of my value card, and an excerpt from the US showing my rights as a consumer and user of US legal tender. I would like you to know that had I foreseen the possibility of this event, I would have avoided it in total. Surely, my unfortunate experience is not in alignment with your reputation, which I hear is of high caliber.

I went to one store today to return some OTC allergy meds the family no longer needs. None of the products were opened, none used, none expired plus I had all 3 receipts for them. Four days earlier, the same store, a different associate, I returned one OTC in same conditions as above with no hassle. This time since as said by the 'customer service' rep, she had to call the manager because it was over $20. She called. He said not to the return over the phone. I asked to speak with him. I asked to see a return policy. One CSR said, 'Well, we used to have a yellow sign." He begrudgingly returned only my $8 (two $4) Kroger Brand med. I guess I couldn't compromise that or were they not so expensive? What! I want Dennis' boss to call me personally to explain this rudeness of dictatorship.

Is it okay to spend thousands of dollars there but not return $50 of unused, unopened, non-expired items with receipts? Dear God. This was actually was second poor experience over a return with them. Even after wasting my time then and contacting corporate, it still was never resolved, none of my questions answered. That time I had asked that the area manager, Mr. **, call me. After calling corporate twice just on that phone call request, I never got a call. Even their area or higher up managers do not value customers. Very sad company.

I went to the pharmacy to have my blood pressure medication filled. And when I picked them up, I noticed they were a different color. I assumed they used a different company, so I took them. About 3 days later I noticed I wasn't feeling myself. My speech was slurred and I could not stay awake. I was really tired and worn down. I took the pills back to Kroger pharmacy. They took them back and told me none was missing, that I didn't take any. The bottle I received from Kroger pharmacy had my blood pressure prescription name on the bottle and correct amount that should have been in it. Instead, I received about 93 pills of Ampitripolien. I do not appreciate being told that I didn't take the wrong medication when I know I did.

I just want to complain about Kroger's meat department. Almost every time I buy ground beef for ground chuck, I find that the meat looks very red and fresh in the package. But when I get home and take it out of the package, just the outside is red and the center is older brown meat. I think this is very unfair to the consumer and should be stopped. The meat in the center is old enough that it is already starting to smell. This happens all the time in their meat department. I have to throw away the center every time and must use the outside layer.

I went in to return QT diet that had made me violently ill. I bought it from that store. Kroger has a standard lie that they tell that says they have not sold that item in 30 days. It is a trick they must play on people that take things. I went into the dumpster to get them the receipt. I told the manager either the machine or she was a liar or both. She was too nasty for words. I hate the store because customer service is way past bad and the stores are dirty and not organized.

Unopened Miller Lite 15 pack. Had receipt. wouldn't accept. Stupid liquor license laws. Ask Sue at MLLC (Michigan Liquor License Commission) about liquor license laws. Stores can't buy alcoholic beverages back because it is claimed illegal. This "illegalness" is the protection for the monopoly of authorized sellers, wholesalers, retailers. Michigan is a control state when it comes to alcohol sales. I want the laws to include refunds of unopened package products from customers and no fear of loss of liquor license. If it is illegal, ask why because of the Free Information Act.

No refund. I want a meeting authorized board and control state people. Indiana allows returns of alcohol with receipt except Sundays. I didn't ask about out-of-state returns.

I picked up a gallon of milk on March 26, expiration April 5. This morning I went to open it up and noticed that the twist cap on top had been previously opened - I have decided to discard the milk, and I'm not going to bother taking my complaint back to the store, so this is my notification that a problem occurred.

On January 21, 2010, my husband and I entered said store to purchase a few items we required. While proceeding down an aisle, my husband and I were nearly run over by a man using a floor cleaning machine. The man stopped, sighed impatiently and began drumming his fingers on the control panel of the unit. After my husband and I moved aside, the said man began to proceed down the aisle away from us. Upon exiting the aisle, the same man nearly collided with the cart my husband was pushing. The man failed to stop and proceeded away from the scene of the incident. This same incident repeated itself several times until my husband and I exited the store.

I contacted the store manager, who identified himself as Don. Don stated that he was sorry for the incident, did not attempt to compensate me for my trouble and merely said, "I will speak to him." This is obviously not enough. What if the person this man tried to run over was physically disabled and/or hearing impaired? They wouldn't have been able to 'move aside' and/or known that the man was approaching them with this loud machine until they would've been struck.

Because of the failed attempt to resolve the matter with Don, I placed a call to the Corporate Office (located at *** street, Cincinnati, Ohio). While on the phone with a corporate customer service representative, I requested that someone return my call as to explain to them my feelings regarding the matter. The issue dragged on for months before I actually got through to someone who cared. This is ridiculous. As a result of this type of apathy by Kroger and the Kroger customer service representatives, I am now boycotting Kroger and all of its subsidiaries.

On March 13, 2010, my husband purchased a package of ten Minute Maid Orange Juice boxes at the Kroger on S. Atlanta Road in Smyrna, GA. On Sunday, after my son drank 2 1/2 juice boxes, something told me to check the expiration date and it said "Best if Used By 01/15/2010". I am irate not only because this happened, this is the 2nd time it has happened at this store. I am completely going to discontinue service with your grocery chain. Our son's safety is very important and we will not continue to jeopardize it by patronizing your store.

I was unable to use my plus-card at the gas fuel pumps as the discount had been taken by someone who knew my home phone #. I suspect a co-worker of mine. I had 144 fuel points available per my receipt and got no benefit because of this thief. I request this phone # be deleted from my profile.

Argumentative assistant manager, not customer service oriented at all. An elderly lady complained about long line/wait time. The individuals did not say that he was sorry. He made excuses. He did not care. Then I asked if my daughter could place a container for donated shoes for Soles 4 Souls. Her Girl Scout Troop has collected shoe for this program. The "gently used" donated shoes will be sent to Haiti. The asst manager did not allow me to even ask. He merely shook his head no. How rude. He did not even give me a chance to speak before shaking his head no. This is not good customer service. I reminded this individual that our family has traded with this Kroger for the past 11 years. He did not care. I am sure that Kroger would not appreciate this individual's lack of respect and concern for customers. Point of interest, the National Headquarters for Soles 4 Souls is located in Nashville, TN.

I purchased the beefy onion soup and dip mix (Kroger brand) last 30 Dec 10. When I consumed the product, I became seriously ill and I went to the doctor. I had to take on medicines for salmonella poisoning. I am still very ill and currently on medications.

I was in their shopping and I heard a man screaming and cussing at a girl who was maybe 18. I asked the cashier what was going on and she explained that the new manager, Mr. Crosby, always treats the employees like this. I cannot believe that a company that has a union would allow this to go on. I will still shop at Kroger, but I will never step foot in this one again. I am also telling all friends family and anyone who will listen to do the same.

I attempted to use my $25 gift card for food purchase of $24.00. American Express or Kroger only allowed $12 of the charge to go through. American Express told me that stores withhold allowing the full amount to go through because they cannot confirm right away the actual amount available on the card. I have to wait up to a week before I can use it again. I had to return groceries to the shelf, except for the amount American Express or Kroger would permit even though the card had more than enough to pay for full purchase.

Don't need all their insurances nor other unrelated products - so raised our rates from 13.99% to 17.74% - now just before laws in effect - raised to 22.24% for absolutely No reasons beginning with the January statement. This is financial rape of paying always ahead and more than min. We have let the Kroger Corp office know - asking if more money in banking than groceries and that these increases amount to a good $50.00 less spent for groceries and that will be at Wal-Mart beginning on the 14th of February .

This has impinged out legal rights as payments were always made within 7 days of online statement - 12th and trying to obtain transportation to Wal-Mart is next to impossible - but it has to be done this way - Try contacting KROGER attorneys. As to economic hardship - with no cola this is a 25% reduction in income as it includes a 62.162% increase AEP-Elec over the same time period.

I went to Kroger to buy ink for my printer. I found 2 ink cartridges. Then I went to checkout and used my debit card. The boy said just push the green enter button. I did. I was going to was my PIN number but the screen came up for me to sign my name. I look at the boy and then I took my card and left the ink at the checkout line. Then I was charged for the ink that I did not get. That is not right? I lost money and I did not need my PIN or to sign to have them take my money.

I went to Kroger on the way from work around 7:15 pm. The store was semi-pack and had only 2 cashiers, 2 carry out people and 4 stockers and 1 manager on duty. When I came to the check out lane, the lady cashier ask for my Kroger card and also if I needed any help unloading my groceries and also did if I found everything that I was looking for. She was very courteous and also very friendly. She scan my groceries and the bill came to $60.00 and paid her and then she ask one of the carry out to help her to bag the items and she ask them again, and no response. Then I helped her bag my items and she told me that she was sorry that this had happen.

After I gathered all my bags up, then here comes the carry out person and ask if I needed help carry them to my car. I told him no but thanks for asking after I was mad. The 2 carry out was down there talking to some young blonde girl and joking around with her and talking to the other cashier. I felt sorry for the lady that was busting her hump trying to get the customers through the line so they wouldn't get upset. This happened 1 other time. I told some people about what happen and they agreed that those 2 carry out need to be replace because there are a lot of people looking for jobs that might do a better job. I know before I got do my shopping if those 2 carryout is working, I just turn around and go somewhere else.

I was picking up my prescriptions at Kroger's through the drive-thru located at the store. I was told this is how many they had for me. I paid a deductible for the one which I haven't had happen for a long time period, but I thought, well, it's the first of the year maybe there is one now. I'm on Buckeye Ins. through the Dept. of Job and Family Service. I went home and was questioning the number of prescriptions I had and looked through them. I had all but four of the ones I was supposed to get. So I was going to call my cardiologist the next day and check about them. I also found that I was given a prescription for another person with the same exact name as myself. It is an anti-depressant Celexa. I'm already on other medications for depression and an anxiety disorder, beside heart medications from having a heart attack.

I went back and told them about it and they took almost twenty minutes to get things straight with it. The Celexa has over 800 interactions with some of the medications that I take, ranging from major (at least 2 of them) to the low level. Most were in the category of medium risk. If I would not have checked the medications properly, I could have put it in with my weekly pills and with all the interactions that were possible that I may have ended up with some severe medical problems resulting from this. They said they were sorry about it. They also told me that they could not do a refund through the pharmacy; I'd have to go inside to the service desk to get it with the refund slip they provided.

I already have problems with anxiety and depression. There are also times of paranoia, and problems with people touching me and being in a place with a lot of people. I could not drive myself home until I called and spoke with my brother who knows all my conditions. It was enough to let me be able to drive home. I'm having a lot of trouble settling down from what happened and I'm shaking and very worried that someone intentionally did it to do harm to me. At this time I'm not working because of the problems I have and now I fell even more afraid of people and being able to trust people with any aspect of my life and I'm not sure how I can continue to trust any pharmacy now that this has happened. I'm scared that if I change where I get my medication that whoever will find out and try to do the same thing to me again. I'm afraid to leave my house without someone there with me to make sure nothing else happens. I would like to be contacted by an attorney if there is anything that could possibly be done about this. That's as much as I can convey at this point in time.

On 12/20/09 at approximately, 1:30 pm I was shopping at my local Krogers market with my daughter. I approached the register around 3:10 pm. A customer (caucasian) in front of me presented a personal check, which the cashier took and ran through the check verifying machine. When it came to my turn to cash out I presented a personal check with a valid drivers license, the same as the lady before me. The cashier began to skim my check and stated, "All the way from Lathrup Village, huh." (referring to the address on my check). I told her not anymore. She then stated, "Bestbank, I bank with there" I told her that the other Kroger where I used to live had a Bestbank in the store. She then excused herself to the customer service (CS) counter where she deliberated with another store worker about my check. She returned a few minutes later, holding my check in the air on display for onlookers stating, "she said we can not accept my check because some of the numbers were missing on the check. I told her that there was no numbers missing and these checks came for the bank. She then told me that I would have to discuss it with the lady at the CS counter.

I went to the CS counter where the lady was assisting another customer. There was a store manager (male) nearby, I began to describe my dilemma. The store manager stated, Its been a long time since I have seen a check and I do not know how many numbers are suppose to be at the bottom. He then asked the lady at the CS counter what the issue was and she stated, the numbers on the bottom were missing and that the way I looped my name on the bottom would probably not go through the machine. I asked the manager is that what the check verifying machine was for, he said yes, but failed to ask the cashier or lady at the counter to process my check. I then began to write down their names, (the manager told me his name) and I left the store without my groceries. I returned to the store about 15 minutes later with unopened checks from my bank, to show the store that my check were indeed printed in the likeness of the check previously presented. I asked for the manager.

The lady at the CS counter began to apologize to me stating, I made a mistake, right after you left someone presented a check from Bestbank and their check looked like yours. She said that she was sorry and she made a mistake. She said that it was a human error. When the store manager approached me, he also said that he apologized and that he was going to suggest that they ran the check, but you were already writing there names on the back of the check and I could see that you were upset and I did not want to anger you more. He then told me that they had gone through the register (which the cashier was still operating) and he found all the checks in the register had the numbers together except for the ones at Bestbank. I began to open my checks and showed him the checks. He looked over the checks and said that he noticed that the check that I opened were different, also. I told him that it was two different accounts.

Another store manager (female) approached me and wanted to know what was going on. After I explained my situation again, she began to give excuses as to possible reasons why the cashier verified my check. She said that a second form of identification is required when the address on the check does not match the check. I told her that my check match the address on the back. She also said that cashiers verify checks from long-long distances. My checks and ID is from the same state as the stores location. I told her that I presented my ID and that the customer before me wrote a check without a problem. I told her that I felt humiliated in front of my child and others in the store. I also told her that I had other issues in the store previously and that I should be able to shop in the store without feeling uncomfortable. The female store manager apologized and stated that this was not handled correctly and I can ensure you that this will not happen again. She also said that my check should have been processed through the check verifying system. She then asked if I had my groceries. I told her no and that I spent more than one hour and a half in the store and no longer wanted the groceries. She continued to apologize and stated that she would go over the check policy with the cashier again.

This SANE scenario happenens several time a year and I am responsible for getting corrected EVERY TIME!!! I find Krogers very inept here and failing to follow up with the Dr on the refill- leaving it to me! I have discussed this with them several times and the situation fails to change. I am very disgusted with their pharmacy service!!!

on Sunday 12/13/09 I went to Kroger store# 366 to buy 3 boxes of Over-the-Counter laxatives named Dulcolax for my dad. When I got home, my dad told me that the medication was right but not the dosage form (he wants the exact dosage form). I told him that I would fix that problem for him.

So on Monday evening on the way to go home from work, I stopped by the Kroger store#275 to see if I can return the medication that I bought from the other Kroger store and buy the right ones for my dad. The white man worked at Customer service booth told me it was closed, It was about 6:30pm. I asked him what time the Customer service is close. He said "8pm, but today we are closed at 6pm" ( I found out later it wasn't closed at that time). I was about to go home, then he called me back and asked what I needed. He checked my items then told me that the items cost more than $16 could not be returned! I aked him why, then he (I found out later his name is Scott) asked the store manager (her name is Marlene), who walked by, if he was right about that.

The store manager came. Firstly, without smiling or greeting me but having very unfriendly attitude, told me the same thing as Scott had told me, then she said that I had to go back to the kroger store where I bought the Item to return it. I told her that I could return my items in any kroger store. She told me that they could not take them back because they do not carry the same items in her store. I aked her if she was sure that they do not carry the same items as the ones I bought, and she told me that she was sure about that.

I asked her if they carry the same items then they would take it back. She agreed with it. I thought that was a logical explanation because that would be unfair for them to take the returned items back while they do not carry.

I got out of the store, but I went back to buy two boxes of Dulcolax laxative which were the right ones that my dad wanted. On the way home, I thought about what she told me and did not feel satisfied and comfortable with that. So I went back to the store to see if she told me the truth or not. I found out that they carry exactly the same items that I bought from the other Kroger store! I was stunned! because how come she lied to me. I think it is absolutely unnecessary to do that.

I brought my items back to the store and asked for refund. A white female lady worked in the front counter kept asking me what was wrong with my items and finally called Scott. He walked away and said he was not going to do it, and this is the third time I came to the store, without even looking at me. I asked for the store manager. She (named Marlene) came. I told her that they carry the same items. She went to check ( this clearly showed that she was not sure that they carry the same items). She went back, and simply told me:" yes, we carry the same items but I cannot take them back because the inventory is full"! I did not really understand what she meant by saying that. I said that I am not responsible for their inventory. She screamed at me that she was responsible for their inventory. That was her business, not mine, I thought.

I asked for her boss' name and phone number and the store information. The man, named Scott, once again walked by me and sarcastically said: " I am sorry, man" and walked away! when I was about to leave the store, they looked at me, made some comments about me ( I could not hear clearly but I know that they made fun of me)and laughed to each other!

I went home and called the Kroger customer service line. I told the lady who worked for customer service line that night about what happened to me ( I forgot to get her name). She asked me to hold, and she called the Kroger store manager. The lady got back to the line and told me that the store manager told her that I DID NOT have the receipt, and I just tried to get money back! I was speechless for a while because I was really in shock. The fact is I DO have receipt and at least showed my receipt to them 3 times!

After a while, I told the customer service line lady that how come I want to return my items that I bought without receipt. This is such a basic concept, and everybody knows it except the ones who are mentally disfunctional. This store manager clearly showed that she was very disrespectful to me and merely was a big liar. I felt bitterly painful, badly embarrassed,and greatly angry about what she did to me. I have tried to think very hard to come up with the answer why they did that to me, their customer, but I have not been able to come up with the logical explanations for this. I have not been able to sleep well since then. It is because I have been bothered with the thought of being labeled as a stupid cheater by the store manager. I think discrimination plays a role here bacause I am an asian. She probably thinks that I am a stupid asian who does not know anything, and she has rights to treat me that way. I feel like she thinks that she could overturn the case from black to white, and nothing is wrong with that. Nobody can do anything about that.

I used to work for Kroger for 9 years as a sacker/utility. I also later came back to do my pharmacy internship and worked for Kroger as a pharmacist for short period of time. I had been told and totally agree that we should give the best we can to serve customers because they are the only ultimate reason which makes the business sustain and gives us jobs to do. This store manager and people who work under her seem not to care about this principle. I had gone to this store a lot because this is a neighborhood store, but I do not want to go there any more. I will not do that.

I had received unfriendly, disrespecful, and rude customer services in this store several times before, but I did not response. I just wanted to go there to buy what I needed and left. But this time I experienced unexpectedly horrible customer service. I am not the kind of person who loves to bring problems or troubles to people. I try not have to deal with that, but this time everything went far beyond the limit. I was treated horribly, rudely, disrecpecfully, and unprofessionally as a person in general and as a customer in particular. What happened to me sounded like a joke, but it was a true nightmare to me.

I think all of these kind of things are absolutely unnecessary and unprofessional. I wonder if the store manager and those employees deserve for their positions. I can easily go to return the items that I had bought from the other kroger store, and I will. I think someones in the Kroger company who have authorities might want to take some actions about this. All I ask here are the equality and justice should be honored and given back to me.

Incident#30090961217-0001

What are my options?

My daughter and I visited the bakery at the Kroger store located at Treaschwig in Spring, TX on Saturday (11/21) at 9:45 a.m. A Kroger employee was standing behind the bakery counter, and we greeted her with a friendly "hello" as soon as we walked up to the counter. The bakery employee did not acknowledge our presence (we were the only customers in the bakery area), and continued to stare straight ahead with a slightly perturbed expression on her face.

We waited a few seconds and then tried again, by politely asking the employee if we could see one of the bakery's wedding cake sample books. The bakery employee then proceeded to lecture us for asking to see the wedding cake sample book. She demanded to know the date of the wedding, and stated that "wedding cakes take at least two weeks", etc. I was stunned. I very calmly replied that we were only in the planning stages for my daughter's wedding, and that we would really appreciate it if we could see one of the store's wedding cake sample books.

The bakery employee seemed to think about this for a moment, and then reluctantly handed me a sample book. My daughter and I looked through the book, and she found a cake that she really likes, but after the truly bizarre and rude treatment that we received from the Kroger bakery employee, I am sorry to say that I would be very uncomfortable trusting this store with my daughter's wedding cake.

I am complaining because I feel when a customer enters the store you should be able to get a basket to shop with. On several occasions upon entering the store on telephone rd. and bellfort there have not been any baskets to shop with and you can go out on the lot and still cannot find any baskets. Well on November 15th or 16th or there about I visited the store as I do 2 to 4 times a week and could not find a basket. This time I decided to inform the manager and she stated the baskets are being taken in the neighborhood and under the bridge. Then she turned around and continued doing what she was doing.

Now I as a regular customer cannot do anything about the loss of the baskets however as a paying customer I feel she should make every effort to satisfy her customers which is why she has a job. I am aware the baskets are in the neighborhood but I did not put them there and I want to shop without worrying about having a basket. She made no attempt to satisfy me. She kept doing her set up of decorations. I am so frustrated because not only do we have to look for our baskets more times than need be there are no lanes open except the self serve or just one cashier and a long line. Look you can see I have not complained in the past but enough is enough. This is our neighbor hood Kroger and we would like to have better service with more baskets available and more lanes open for our convenience. I would appreciate this matter checked on and a response.

I have been trying to find where I can make a valid complaint. I hope that this gets to those concerned about problems and concerns at a particular store. I have just arrived home. I work the late shift in a surgical department at a major hospital in Columbus and I live in New Albany, Ohio. Here's my complaint.

I frequently shop at Krogers in New Albany, the Hampsted Village Ctr. address. This particular store closes at 1 a.m. and I usually get there around 11:45 p.m or closer to midnight. I've been noticing that the employees that are usually there seem to "huddle" around and are talking but it never bothered me so I would just buy my items and leave.

However, tonight I ran in for some items and after doing the self-checkout the cash I brought in was about $3 short so I quickly left my items and walked outside, going by the "attendant" and the other workers whom I believe clean the floors etc. They were in the first checkout talking. I walked out and walked back in and over to the furthest self check-out where my groceries were and because there had been the delay it kept saying "attendant notified". Well, I knew she was talking and didn't look by way, although I had walked out and back in just a few moments earlier, so I just stood there pushing buttons to try to check out. I probably was there for going on ten minutes and kept looking over hoping someone would come over, as my child was very sick at home and the items I had were important to take home to her. Needless to say, she never even looked my way or anything.

I decided at this point, even though my daughter needed these items and liquids, that I would just forget it and go up the street to Giant Eagle. On my way out I interrupted her talking with her co-workers and asked was there an attendant over there? She kind of smiled and said yes and motioned like she was going to take care of it and I just politely said "no".

So, [they] have lost a very frequent customer, that shops there late at night and also on the weekends. I am not sure there is even a Manager on duty there, doesn't seem like it. Sadly, it has become not the store it once was, where [they] had employees there wanting to help you and attend to anything you might need. I am sure there are others just like me that probably won't take the time like I am doing to complain. I am hoping this gets to the correct people, Managers, whomever that may address this issue. Thanks. My daughter who was sick with the flu at home, had to wait on the items I was buying because I had to shop for them all over again at Giant Eagle further from home.

The last experience any customer needs while shopping is an altercation, especially with a customer service employee. However, there have been several disharmonious encounters with a particular Krogers' customer service employee where I routinely shop. Therefore, it is imperative to formally address the latest incident; thereby express my displeasure with the situation.

On October 8th, after checking out groceries at the self-service checkout, I realized that I purchased the wrong loaf of bread. Instead of Sara Lee's Soft & Smooth 100% Whole Wheat bread, I purchased Sara Lee's 100% Wheat bread. Since there was a dollar difference, I inquired about exchange with the clerk attending the self-service counter. She directed me to the customer service counter in order to exchange the loaf of bread. Thereafter, I got the correct loaf of bread and returned to the customer service counter.

Once there I explained the situation to the attending customer service clerk referred to as Nicky. She was handed both loaves of bread along with a receipt, which validated the bread being exchanged had been paid for already. Nevertheless, as Nicky began the transaction, she questioned which loaf of bread was to be exchange, and thus I pointed to the bread. Once the bread transaction was completed, I requested two packs of cigarettes. In the interim, Nicky began bagging the wrong loaf of bread, and so I brought the error to her attention. Immediately, Nicky became defensive as she grabbed the correct loaf of bread and began shoving it into a bag.

At that point, I offered to put the bread in the bag, and in doing so, Nicky's demeanor worsened. While mumbling something, in a sense of urgent resignation, she quickly raised her hands while pulling them away from the bag. Out of concern, I stated "calm down, it's not all that serious." From that, moment onward communication diminished. Finally, I requested to speak with a manager, which flared Nicky's less than harmonious disposition.

In short, a self-service clerk had to page a manager for me. Throughout the entire situation, Nicky exhibited less than mature behavior and professionalism for someone working in customer service. In other words, Nicky's behavior was not only rude, but also disrespectful. Such behavior is unnecessary as well as unacceptable. As stated earlier, there were other encounters prior to the October 8th incident, however. In the past, I have overlooked Nicky's rudeness to the point of avoiding customer service whenever she attended the service counter.

My drive to Krogers was a bit over ten miles, passing two local supermarkets, in order to shop at Krogers. However, the latest incident has ended my routine business with Krogers. Consequently, I refuse to continue to shop at a store where an employee's fickle disposition creates an unnecessary embarrassment for the both of us. Considering this was not an isolated incident, someone has to take the higher road. In the meantime, it is my wish that Krogers acknowledge my grievance with a response.

On October 1, 2009 I went to check at acout 12:30 P.M. and the cashier in the check out line I was in had finished checking out the person in front of me. I put all my item on the chout belt and stood there for several minutes waiting for them th end the conversation afet about 5 minutes I noticed the check next one over was empty so I put all my groceries back into my cart and went to the next checout counter. I got checked out , groceries bagged and on my was out the doo. The cashier named Ruth Ann who has work there for years was still talking to this woman. She saw me standing there and put my groceries back in the cart. I think this was very bad behavior to a cashier.

I went to customer service to get a rain check for an item that was not on the shelf. I was met by an Hispanic woman who said "Well you don't have to buy 3 of the item" I said to her I know that you don't have any of the item on the shelf the item was Diamond dry roasted peanuts 16 oz 3/$5.00. Then she told her coworker a white male clerk who checked the flyer to see if the sale item was listed in the Kroger flyer. Then he went to the isle and shelf where the item was to be. I waited and had to go to the isle and show the clerk where the item was not.

If what I experienced was good customer service I say no way. I believe I was racially profiled because I was Black and my frustration was not dealt with and the service was awful. I had no reason to lie about the sale they advertised it. I was not given the rain check until I showed the clerk the sale item in the flyer. I have been in customer service for 27 years and my experience at Kroger 9/30/09 was frustrating and time consuming.

I have shopped at this Kroger for over 20 years and I thought that being a senior citizen, living on a fixed income that maybe I made a mistake by not looking under the cart,but maybe he would consider giving me one of the items, he said it was my fault and there was nothing he could do, being a lontime Kroger customer I was really disappointed.

I purchased 4 bags of Steam Whole Green bean (Premium Select) because there was a sticker (white Sticker) showing 1.99 each (I forget what Kroger calls the sale). When it rung up, I noticed it rang up for 2.49, the cashier called a lady over (yellow shirt) after I checked out. She went to frozen section, came back and asked me to show her what I was talking about. I went with her, showed her, she said the numbers weren't the same. Said the package must have slipped over, I told her the sign showed exactly what I bought. Asked her how many steam whole green beans (Premium Select) they had. She said I could get my money back, took the sign off the frozen rack. I could not get her to listen to the fact they were on sale. The sign was there, the description matched, but I was charged .50 more for each package, plus tax is 2.14. That's a big deal to me. I waited to report t/his, but it just/ kept on bugging me. 8/30/09 3:27 PM, cashier Laquinta, total 42.35. Can't believe Kroger doesn't honor the sign posted and their Management isn't honest.

I normally shop at kroger between 8-10am. Today, 8/27/09 at 8:30am. I was at the U-Scan check-out. I bought just a few items. I had two packages of Danish (apple & cream cheese), both of the same size from the bakery. Both Danishes had a label "buy one get one free". I didn't notice the price difference with the original price ($4.99 & $3.99) when I was scanning. I just notice It didn't scan as taken one off.

I asked the lady right after I had scanned the danishes. She said it will be taken off at the end. Of course it wasn't taken off. Again, I asked her to show me where it was taken off on the receipt. She looked at it and said I didn't scan one of them but it was okay cause it was free anyway and sent me on my way. I was puzzled, I was sure I had scanned it, so I double checked all my items outside. Sure enough, both danished were scan and this was when I notice the price difference.

I had to go back in and went to the customer service desk. Lucky me, I got the same lady. I didn't even have to tell what had happen, She looked at it and told me I had to buy the same flavor danishes but when ahead and gave me back my money back with an attitude. The lower cost danished $3.99 she gave me $3.89. She cheated me $0.10.

I will never shop at Kroger again. The stores are loosing money and they are trying to find ways to scam people. I can barely afford my grocery and for Kroger to try and cheat like this. People need to be extra cautious when shopping these days. Angry that I still lost money after the whole ordeal.

When I am parking my car, I watch as many employees are leaving for the day. They have taken up all of the close parking places. I complained to the manager. She assured me that she would talk to the employees. I have gone back to the manager three other times. And today again I witnessed the same people parking in front of the store. So the best parking spots are in use for 8 hours every day for employee use instead of customers. Bad idea. I guess I'll be going to WallMart, from now on.

your company hired him and he is disrespectful and stinks has very poor hygiene. he did not help me out he did not know if he had that product he falls asleep at work too

i came in kroger to purchase a few items at 10:00 pm when i got ready to check out the self check lines were only open. i told the checker laurie i dont usually do self check i told her that i had 2 free coupon for cereals and regular coupon also i wanted to use my 25.00 gift card she said ok she will take care of it at the end. when she finish she did not take off the other coupons. laurie told me i need to come back the next day because she could not give it to me i ask where is manager she said that their wasn't a manager in the store that could reverse the charges for my groceries. i just want to know that kroger is a big store and they do not have no managers that is not on duty.

finally she call a night manager over stock eric he also said their wasn't a manager in the store. so anything can happen in your kroger store and their is no one their that can handle anything. i ask laurie to give me back my money she told me to come back in the morning when customer service open. and also she has been with kroger for 30 year and she knows her job. i dont think so because that did not train her to well i feel like i was treat unfairly she walked away from me she start talking loud then i told her "i am not stuck on stupid you are because you dont know how to take off coupons you are the first person i ever been to that could not and i will report you to the head office for having someone like you here late at night that dont want to help and need more training on the job. management need to have a person that she be more qualified to talk to people.

I lost $100.00. H informed me that this kind of circumstance happens at least once a week in the warehouse where the gift card packaging is done. This is not acceptable I bought the gift card in good faith and now no one is attempting to show me good faith. I would like to know if there is anything I can do in this case.

This is my second complaint about the Kroger store in Sturgis, MI. Again, no cashiers just the U-Scan was available this morning. Then the scanners would not scan the items. The lady next to us told the attendant that she didn't like not having any other option but the U-Scan either. She said if the cashier was on break they needed to have another line open so people didn't have to use the U-Scans. She was quite unhappy, as we were. While the attendant was trying to help her we were trying to scan our items. 3 items scanned before 8 wouldn't. Finally, frustrated we just left all of our items and walked out of the store. The other lady said she wished she'd done the same thing. I now know of 4 customers who will never come back to the Kroger store and now I won't either. Every time we try to shop there it's either no lines open, bad cashiers, or no baggers. Just a note about products, their produce sucks and is very expensive.

I had a brace on my ankle due to a sprain ankle and I was going to the check out counter when this manager or asst manager stood behind me with her hands behind her back watching me struggle to put basket full of groceries on the counter I then proceeded to push the basket around the side of the counter so the cashier lady could easily store the grocery in the basket when this manager or asst. manger abruptly leaned over to view the bottom of my basket when she thought I was not looking the cashier lady looked at me with shame and ampathy on her face and looked back at the manager or asst manager and then looked back at me and said sadly is there anything underneath your basket that I can help you with? I said real nicely no its not. My complaint is that the same age old thing still exist within the Kroger stores always looking and following the Black customer. I will nolonger shop at Kroger until there is a customer service training initiated training employees to treat ALL customers with respect reguardless of color or race.

We bought Salmon Filet SC 9009 on 07/15/09. We baked it and tried to eat. The first bite tasted horrible, and I stopped eating. For two days, we had bad stomach ache and were throwing up. We are disgusted of Kroger's bad service and claim compensation.

I purchased items totaling $84.25 in the Kroger store on Sunset drive, Johnson City, TN on Tuesday, June 30, 2009. A cashier named ** rung up my order. Before she handed me my receipt, she look at it and said my Kroger Plus Card needed to be updated. I asked her what she meant. She said "Your senior citizen's discount isn't showing up." I felt as if I had been slapped in the face. I am not a senior citizen and do not appreciate being mistaken for one. I told her that I was very hurt and offended, that I was not a senior citizen nor was I anywhere near that age. Furthermore, she had no business assuming that people were senior citizens. She apologized but it wasn't enough. I have never been so offended in my life. I spoke to the manager, **, and while he apologized profusely, he didn't seem to realize or care how I had been devastated.

I called the 800 number for Kroger when I got home and spoke to someone who took down the details, apologized yet again, and assured me someone would be in touch. I left my name, address, email and phone, yet have not heard from Kroger. Today (7/20), I called the 800 again and spoke to **. She checked and said the matter had been resolved, that the manager said they had no way of controlling these things. That did not satisfy me at all. I think ** should be fired. She offended a customer of many years' standing. I will never shop at Kroger again. I told ** that in the three weeks since this happened, I had spent $700 at other grocery stores since I would not be shopping at Kroger again. She said she would relay all this to the district office and someone would be in touch. She said she was sorry it happened. Sure she was.

My complaint about Kroger is their deceptive practice of pricing products substantially above market and then claiming to give you a discount if you carry their card. I have compared wine they price at $16.99 for example. Kroger gives a $5.00 discount but you can buy the same wine anywhere in town for $12.00! This is dishonest.

When I came to the checkout lane, the cashier (the receipt says Tammy) started scanning my items and another person started bagging them. I didn't realize at the time it was the cashier from the next lane. About halfway through the checkout process, another customer approached her (the other cashier) lane. She left and I proceeded to start bagging my own groceries.

After just a couple of bags, the cashier (Tammy) said she was finished scanning and I needed to pay. I looked up and saw that nobody else was in the lane and waiting. So I said sure just let me finish bagging these last few bags (3 bags) and I was told, "No you need to pay now." I was a little confused as to the statement but I went ahead and paid the bill. While I was paying, she quickly threw my items into bags (jars of salsa on top of bread, hot dog buns in the same bag, lg. cans of soup on top of tortilla chips, etc.).

When I finished paying, I noticed some items still on the belt (already scanned) not bagged. I turned around and realized why she had wanted me to pay so quickly. It was so that she could throw the other customers (next lane) into bags and then resume standing and talking to the other cashier while I bagged the little bit left. I was furious but I held my tongue. I proceeded to un-bag everything I hadn't bagged. I put it back on the table and re-bag it to keep from damaging the fragile items, while they stared and kept on talking.

She has got to be one of the rudest cashiers I have ever seen. If it happens again and no one else is in line, I'm probably either going to keep bagging or say "Thank you, I've changed my mind about providing business to a store that doesn't care about the way they treat people," and walk out.

I shop my local Kroger store between 8:00 - 10:00 am. They always have just the U-Scan or the U-Scan and one1 lane open. I don't like to use the U-Scan so if that's all that's there, I'm not a satisfied customer. If they do have one lane open, it is always their worst cashier, a woman named Char. It takes 10 times longer to check out with her than with any other cashier, and she is rude has no clue how to do the job properly. I think if Kroger is only going to have one lane open, they should at least have someone who can do the job and be at least a little bit friendly. I just went there this morning, which is the day before a major holiday, and the situation was the same. I do not use the U-scan because I believe they eliminate jobs, so I had no option but to go to Char. Several times over the last few months, I've had other people in line with me complain about the same things. Quite a few of them indicated they would just go somewhere else from now on. I will too.

I went to customer service booth to pay my utility bill. The lady behind the counter walked away without saying a word. Another store employee told me that she had closed the booth for lunch. This aggravated me since it was only 11:00 am and had been open for one hour. I had to drive across town to another Kroger, but it was worth it because the lady behind that counter was friendly.

My wife and I purchased a Kingsley patio and chairs from Kroger in Englewood Ohio in May of 2009. They cost $750.00 I put them together and placed it on the rear patio. One week later the glass exploded for no reason at all. My wife called me and told me what happend. I could not beleave it. We where wondering how we where going to explain this to Kroger and the manufacturer. My wife called Kroger they thought our story sounded untrue. They did give us a new glass top.

I called the manufacture Courtyard Creations in Woodbridge,On canada they said they had not received any complaints about this product but sent us a top as well. DHL delivered the new top about 4 weeks later the driver told me they must have had a defect in these tops. He had 4 of these to deliver that day,and 3 the previous day.

So now I know that their is a problem with the manufacturing of these table tops. I sure am thankful that me or anyone was not sitting at this table when it happend. We dont feel safe now that we know this is a hazzard for everyone. My kids and my self have been stepping on the glass and getting cut or glass splenters in our feet. Now we are wearing shoes at all times. It is a pain because we have a pool and have to keep taking our shoes off and on every time we go swimming. My kids and my self have been stepping on the glass and getting cut or glass splenters in our feet. Now we are wearing shoes at all times. It is a pain because we have a pool and have to keep taking our shoes off and on every time we go swimming.

I asked the employees on duty to get a brownie(s) from the case... I was told no, I was informed they had no time to help me come back tomorrow. I then came home and called the store, I asked for the customer service phone number and the lady on the phone told it is too late... and told me no she will not give it to me. I asked for her name she then told me "it did not matter" then hung the phone up on me... I have proof from my detailed billing,and I do not appriciate the attitude of the employees @ the store. I shop at kroger, yet; if this is the attitude of the company I will shop @ wal-mart...

It was around or about 415 on thrusday april 23 2009 Im won 330 on lottery im went to cash in so im could put some money my metro card first thing she holla im dont that much money today is paid day she was rude if cant cash lottery winner why sell lottery and

So one would assume that all were for 2 for $1.00. As it came out the price was more. My problem is, that if they have a sign for all the rest of the product then there should be a sign there also. I did not buy it for that reason. That is one way to make more money on a customer. I was very dissapointed, my Mother would have paid for it but the store is not dealing with he , which is 86 years and can't see the signs. She is one not to make a fuss , but I am. Please correct this matter or we will shop else where.

My complaint is with Kroger credit card a part of Ralph Grocers. They have a credit card I have had for over two years and have always paid on time but for some reason I guess because Iam always at my limit they dropped my limit down. Even thou I am never late. The problem is I never realized that they have this trick of getting people to pay a late payment by setting the the payment due date before the statement date this is very confusing . This way the payment due date comes and you are not aware of it and then your statement comes a few days later and your payment due is on it but it has already passed and then you are charged a $30.00 late fee because you did not pay it.

I called them and told them I was going to report this and they said this was legal. The reason it only happened to me this last time was because I would go on the computer before and see the due date and go ahead and pay the account but for the month of March I didn't do this and they caught me for the late fee and I was very upset and asked them to take it off and they refused. Not only did they charge me but it took me over my limit and they tacked on another late fee.

This should be illegal what they are doing with these statements. They are hiding the due date and then showing it on the statement after it has passed so if you were to wait until you received your statement to pay your bill you would be already late and would have to pay the $30.00 late charge. I asked them how they could send out a statement with a due date that had already passed and expect someone to have already pay it. It would be close to impossible unless you did like I use to do in going on the computer and taking a look or have a crystal ball. They should not be allowed to get away with this. This is a blatant theft.

In this economy I can not afford their arrogance and complete disregard for human kind.

Upon unbagging the the cigarettes, I noticed that the employee had made an honest mistake and handed the cashier one(1) carton of Marlboro red 100's "box"(as I'd requested) and one(1)carton of Marlboro red 100's "soft pack".

I called the store and explained the situation yet was told that I couldn't bring the mistaken carton back to the store for an exchange(I wasn't trying to get a refund...I smoke.)

I asked to speak to the store manager, Greg I, and he told me that there were "Federal" rules that don't allow for exchanges on alcohol or tobacco products once the customer leaves the store. I tried to explain to him that I do have my receipt for the purchase, I paid with "Federal Reserve Notes" and it was the store's mistake for retreving, ringing up and bagging the wrong item without me ever seeing what had been bagged until I got home. There is some store policy that doesn't allow the consumer to get their own cigarettes...a store employee must get them.

He hung up!

My son picked up 3 prescriptions. then my dr called in another after he picked it up. so I called when i got home. the next day they kept saying they didnt have it. i called my dr again. he said he called it in and he would do it again. so I called back and after asking do they have anything in the bin they finallyt said yes it was filled yesterday. now its 830 because finally someonw decided to check the bin anhd not the comnputer. I have beenj doing business with that pharmacy for over 20yrs and after lewis left over 10yrs ago the courteoues and concern and kindness left with him.

I have been a customer of Kroger's for almost 30 years and have had only a handful of complaints about purchased items, i.e.: milk spoiling within 2 days (expiration date was at least 1-2 weeks); bread molding within a few days; hot, fully cooked whole chicken from deli dry; and possibly a few that were nothing and not worth remembering.

Today topped it. I recently purchased a few Kroger brand raw whole fryer chickens, they were marked at 89 per pound. Upon opening the heavy plastic that encases the chicken, I immediately pulled out the thick paper packet within the chicken, I believe this is what Kroger calls the giblets. I was shocked and slightly stunned upon opening the thick paper wrapping. Within the wrapping was NOT giblets. A partial piece of chicken neck, 2 inches long, and not one BUT TWO fatty neck skins, which are about 6 inches in length. I do not know about everyone else, but what do you do with NECK SKIN and fat? Other than possibly boil it down for broth, or God forbid - fry it and eat it, maybe feed it to a hungry pet?

The outer bag notes, and I quote PARTS OF GIBLETS MAY BE MISSING, this would fine as is... MISSING, but not stuffed with items that are not considered usable. I believe these were placed to add extra weight to the bird, thus costing the consumer additional unnecessary money, especially now in this economic struggle. I look forward to defrosting the second chicken I purchased. Wonder if it has been padded for profit.

I am not certain if Kroger has their own processing plant for items such as these chickens, if they do own/run them, they need to correct this, give the customer/consumer what is promised. If Kroger purchases from a vendor, Kroger is paying a higher price than necessary and passing it along to us. In the end, I just wish giblets were giblets.

They threw away my written perscription. This pharmacy has the worst customer service of any pharmacy I have ever used in my 30 plus adult years. I now need to go back to my doctor's office for another visit and ask them to perscribe my medication again.

i CALLED to complain about a late fee that I was charged. I told the associate that I had paid my bill on time at the store. She said that I could not have because kroger does not accept payments at the store. I told her that for the past two months I have paid at the store, and as long as you have cash and pay the service fee, they will take the payment. She implied that I was lying, I told her that I had a receipt. She said it couldn't be right. I asked to speak to a manager. He said again that I couldn't be right, but gave me back the late fee. I did not appreciate the treatment and I am ready the cut up the card and find a friendlier verdor.

I used my rewards card to purchase gas and it only gave me 10 cents instead of 15 cents, I have more than 500 points and was quite upset. I called the Kroger office and they told me they were unable to help me. They said to call Master Card. which I have called in the past and they have nothing to do with the rewards.

I ended up paying more for the gas than I should have, which is upsetting.

went to Kroger purches Clorox bleach with other thing. it was put in the car back floor board. the next went to get it out of the car and it had spilled the cap on the bottle was not on there good.call store, talk to Dennis said bring it back, he looked at floor said it was bad and he would report it to the insurance company. which is Sedgwick

the floor board in my car is bleach mat and all. talk to Sedwick insurance and she wanted to give me 200 dollars and said she would denied the clam. her name is H. Rew. i will get the coast of getting it fix from the dealer that service my car.

So then he check me out shaking my milk all over the place and he ask for my number i told him but then changed his mind and said well put it in the atm machine that they have at the register i wa slike oh man .. he is just being mean because i gave him my number.all thought the process of checking out my milk he was mad i was a bad experince that when i was almost leaving he stated telling me thing under his breath i was sick of all this non sence ands i told him what is your problem ?? is it because i have WIC?? he was like yes . I was like was well im sorry but you dont pay fr my WIc and that shold notconcern you how i pay???

I've been a customer of Kroger for 46 years and my mother for 66. One day, there seemed to be a communication problem between the doctor and the pharmacy. Knowing the pharmacist,Tau as I do, I talked directly to her explaining my situation in which i was told very nicely that I would need to contact the dr. first and then he would contact them. So, I called the dr.'s office who said that Kroger would have to contact them. So I call Tau back and asked her would she please hurry and fax the request and it was getting late and the doctor may not get to it before closing.

I forgot to mention that this was for blood pressure medicatiotion that she had been unable to get for four previous days because of blunders such as these. The dr.'s office told me that they had as matter of fact taken special care to put her at the front of the line and had faxed the required approval ten minutes previous. I called my mom and told her not to worry it would be on the way.

She then said she took her own pressure 3 times (she has one of those machines) and it read 130/101. So I immediately called Tau back and told her of my mom's situation now and could she please go check on the approval? She immediately lost it on me. In her asian voice with was a little hard to understand she told me that she could not answer any blood pressure questions and what I needed was a medical doctor. She said that she had been there since 3 p.m. and I had called her 3 times already bugging her during the busiest time of the day. She would waste no more time on me, but if she had a dr approval she would fill prescription and that is all that is required of her!

She asked me to hold as she took care of someone else and when she got back on the phone to try to smooth thing over , at this point I had enough. Every pharmacist I have ever dealt with, even though they can't give medical advice, always had some basic medical knowledge such as when is blood pressure dangerous enough to get to a dr.,etc. I felt no empathy or compassion in her voice.

As she was trying to talk I flat out told her that I was quite aware of her feelings and I would only speak to her boss. So, instead of giving me a phone number, she transfers me to the store manager, who totally agreed with her and stated like a broken record they could do nothing without a doctors approval. I told him I was quite aware of that and if he would check the fax machine or the magic approval box it would be there. He said he had checked it three times and it wasn't there which I told him I thought was odd because by the time we all finished our dance it was faxed about 20 minutes before. He still just set there repeating We cannot help you without a Dr.'s approval. I told him his total sense of apathy surprised me more than anything else and don't be surprised to hear from me again.

I hung up and my phone immediately rang. It was my mother. To my surprise, she and Tau had been talking and Tau had told her she could give a loaner pill!!! If she had mentioned that to me on the very first call,all of this would have been avoided. So I sent my son to go pick up the loaner, called Tau back and instructed her to give my son the loaner and wait to fill the rest of the prescription so my mother would not have to wait 30 more minutes plus drive time to get her medication.

15 minutes later, I get a call from my mother saying my son is not there. Well, I thought, he had to stop and get gas so maybe that held him up some. We began to talk and he showed up while I was on the phone with her. She got her medicine and everybody was happy. I was still griping about Kroger to my mom when my son got home.

This is the kicker to the whole story. When my son got to the pharmacy, one of the techs went to give the loaner to him. Tau called her over and took the loaner back. Then she said to my son, You need to wait 5 minute. No s. I have this pet peeve about plurals but that is neither here nor there. It is just one more thing that irked me about the whole situation. Then she gave the tech the FULL BOTTLE OF ALTACE. It had been ready the whole time they were sitting there. She just had to be catty enough to make them wait 5 minutes.

Pharmacists have a lot of power when it comes to life and the quality of it. I would go so far to say that they sometimes have control over life and death. And to let petty differences come between that awesome responsibility is just unconscionable. When I try to get numbers for complaints,above and beyond the store manager who has already shown his true colors, I am told the only one that has them is the one true manager of the store.

My doctor telephone a new medicine in on 2/20/09. I called to inquire if prescription was there on 2/20/09, 2/21/09 and 2/22/09; each time the person I spoke with said no, nothing was there as of yet. I called 4 other prescriptions in on 2/23/09 and went over to pick them up at 8:15 p.m.

After receiving the prescriptions I had telephone in I decided to ask again while I was there if my doctor had call a new medication or changed any of the medication I was receiving. The clerk went to check and to my surprise another medication was in the pick up tray and had been t here since 2/20/09. Mine me I had been calling since 2/20/09 about this medicine. My blood pressure was 190/85 and this is the reason the doctor was starting me on another medication and I sould have started on it on 2/20/09 but unfortunatly the pharmacy said it was not there and it was and unfortunatly they did not call me and they knew I needed the medication. At the end of the transaction of paying for the medication--the four prescriptions I had telephone in and the new prescription that I should have been taking since 2/20/09, the pharmacy charge me for six (6) prescriptions instead of five.

Now I'll be inconvenience by going back to the pharmacy and standing in lines to get my $4.00 returned. Just a note: the pharmacist on duty on 2/23/09 at 8;15p.m. was very nasty and not very customer orientated. I spend a lot of money at Kroger stores along with intrusting my prescription health needs to their pharmacy and they did not think enough of my service to call me or tell me when I called that my medication was there. The pharmacist told me if the medication was not picked up within five (5) DAYS then they call the customer.

My blood pressure is very high and I have to confront these people that have no customer service training. I have bad knees and I have to stand and wait in line

I was at the leestown Kroger store in Lexington KY, buying light bulbs and thought I would pick up a pay as you go cell phone card for my financ'e and I thought she had a Tracfone so I bought it knowing I have always been able to bring back the card if the scratch off was in tack, I went through the auto check out and on the way past the cash reg the clerk handed me a receipt for the card. This was after I paid for it.

I went back and tried to get a refund and was refused and told gift cards were not refundable. I did not know I even bought a gift card I have always bought pre paid phone cards for us but not as gifts. No where is it posted anywhere this was a gift card nor is there any display telling anyone they are no refundable that we could find. I asked him why if I bought the wrong brands of cigarettes that they would refund it and he just said that's different and I should have known I bought a non refundable card for a phone. The ticket I got handed after I paid at the automatic check out said not refundable when I read it today. This is Just wrong. I had business and if there was no refund on anything I had to post it why does Kroger get away with it

I am out $40.00 and do not know anyone with a phone that can use this. I bought a $40.00 piece of plastic with no warning I could not get a refund in any type before I bought this card. Help me and others who do not know at Kroger's on Leestown rd deos not warn anyone that they can not get a refund or credit for there cell phone. We live on less than $1000.00 a month SSD this hurts us a lot by losing money and not being warned.