Kroger

I was making homemade whipped cream with my Oster mixer, that I purchased a couple years ago at Kohl's. The mixer made a popping noise, and the inside actually was on fire. It scared me to death! I would like to get my money back, how can I do this?

I purchased a product, Acadopholis by Kroger. I have taken this product (from other stores) monthly. I took a chance with the product under the Kroger band. From my experience, the product was very unsatisfactory, and I believe that it should be taken off the shelves. I would also like a credit from Kroger, to purchase another brand.

I recently moved my prescriptions to Kroger because my insurance said, I could no longer use Walgreens . My first experience was very rude, people at the pharmacy that treated me as if I was an idiot and would not tell me the info that they needed me to get from my insurance company. Finally, when I would not walk away from the counter, they told me the information they needed.

I went home, called my insurance and got the information Kroger pharmacy needed and was told by my insurance, a simple call from Kroger pharmacy was all that was needed! After my second refill at Kroger Pharmacy, I tried to get another prescription refilled and Kroger Pharmacy said, I was out of refills and they would need to call my physician.

At the end of the day, my prescription was not filled, I was told by Kroger, as they told me the doctor had not yet faxed them. So the next day, I called my doctor's office and the doctor's office told me they in fact, had sent a fax to Kroger to OK my prescription. Then I called Kroger back and they said, they were so busy that day, they just did not get it filled. Now, I have had to order my prescriptions again, being told the items I need were out of stock and need to be ordered! Is Kroger Pharmacy putting people's lives at risk? To me, it seems that way if everyone is having the same problems I am!

Over a week ago, I purchased Digornio Pizza from the Liberty Fairfield store. When I got home, I went to fix it and noticed that the carton had been opened and scotch taped shut. Then yesterday, I purchased a Pepperidge Farm Chocolate Cake. When I went to use it, I noticed that the carton had been opened and scotch taped shut again. What is with these packages being scotch taped shut?

Received e-mail from Tim ** 1/27/12 ref # 11517902 and it is the most condescending letter I have ever seen. It is unacceptable. It does not tell me how he plans to rectify the problem that has existed from last Oct. Do I have to take to the internet to let everyone know how badly customers are treated by Kroger stores, i.e. Fred **, etc?

I transferred my prescription medicines from Walgreen to Kroger. I went to the pharmacy and I set up an account. Got my first prescription. I was told to bring all the boxes and containers with the medicine prescription numbers and take them to the pharmacy. I did. I asked if I had to get new prescriptions from my doctor, or there was anything else I had to do. I was told that it was all set - they would contact my doctor and they would send me an email when my prescriptions were due.

Walgreen sent me an email to let me know that one of my prescriptions was due, but I no longer get my medicine there. I called Kroger and told them that I had not received an email from them but that Walgreen had let me know that one of my medications was due. They said that because it was a controlled substance I would have to wait until Friday 27 [today]. I asked again if everything was set. They said that they would send an email on the 27 and all I had to do was pick up my medicine. This is the third time I asked.

Today, January, Friday 27, they did not send any email, I went to get my medication and they told me that now they needed an authorization from my doctor and he had to fax it to the insurance. My doctor had left for the weekend and we could not get his authorization, so I could not get my medicine and will not be able to get it because I am going on a trip.

So, I went there twice, and I asked if everything was set and even called to make sure, and I was reassured that everything was ready and I had to do nothing. Now I have to leave without my medicine. If my life depended on this medicine, I would be in big trouble. The way it is, it will still affect my health and my well being.

Really, why did they lie about this? I could have asked my doctor to re-write the prescriptions and taken them to the pharmacy. Their irresponsibility is dangerous. We are talking about medicine required to maintain health. I am extremely angry and I plan to move my account and my family's account to another pharmacy as soon as I return from my trip and I can get my doctor to rewrite my prescriptions. Meanwhile, I will have to do without my medicine. By the way, the pharmacist never spoke to me. I spoke to some very young girl for almost 30 minutes who kept repeating some lame excuse that made no sense about why they were not going to give me my prescription and why they had not told me before.

I tripped and fell over the express sign at the Kroger in Bonaire, GA hurting my right knee. In fact, it swelled up like a grapefruit immediately and the assistant manager saw this. They had me write a statement and then told me the manager would contact me to file an incident report. The manager never contacted me. Instead, I receive a call "unknown caller" and she said, "I know you're feeling really good today." I said, "Excuse me. Who is this?" She repeated again that I was feeling well and when I questioned again she said her name was (name redacted) and she was calling for Kroger insurance. I asked her what company and she wouldn't answer. I hung up. I then spoke to someone named (name redacted) and she explained they (Sedgwick LLC) represent Kroger and that "if" they found Kroger was at fault, they would only pay my out-of-pocket expenses. She repeated this several times so, as she told me, I would understand.

I emailed Kroger and tried to speak with the store manager several times to no avail. I then get a call from (name redacted) and he left a message on my voice mail stating that they have reviewed my claim (no claim was ever made and I never had the opportunity to complete an incident report) and that my claim was denied. He said on my voicemail that the sign was over 3 feet tall, black on a white floor and I should have seen it.

I called him back and left a message on his voice mail that the sign was in a bad place and the floor was dark brown concrete and that he should review the video and he would see. He then called me back and left me a voicemail (I have saved all the voice messages from him) and told me that he had watched the video and that I was wrong. The floor was definitely white and I should have seen the sign. He also said on my voicemail that no one had ever fallen in that store before me which I find hard to believe. The floor is brown so I know that he did not watch any video. He said again my claim was denied.

I faxed a letter with all the information to the Kroger corporate offices and they will not respond to me and the manager still will not return my calls. Even when I call the 800 Kroger customer service number and tell my story, I cannot get any type of answer. I have notified the Insurance Commission for Kentucky (Sedgwick LLC), Ohio (Kroger corporate) and Georgia (where the store is) filing a complaint. How can a claim be denied when one was never filed? Why am I being treated like a criminal when I tripped and fell in their store? Today, I went to the store and noticed that the sign is no longer there and neither are the barricades that direct you to the registers. Kroger is awful and after I hear from the Insurance Commissioner's Office I will then plan my next step.

I purchased a Kroger Original Crust Supreme Pizza. When I opened it I found it was covered in freezer burn and it had no instructions on how to cook it, making the product useless to me.

I worked for Kroger's in maintenance department. In July, one morning around 8:00 am, co-manager asked to me to clean outside and put umbrella in patio table. After setting umbrella in table, the patio exploded. There where several customers come running over telling me they seen everything, that there was something wrong with that table because it was not supposed to do that. They were amazed how it load the explosion was and how it just happen, and if I was okay. I was bleeding anywhere so I thought I was okay.

After blocking off the area and calling my co-manager who told me to clean it up because he was doing paper work, I did. I did have a piece of glass in my elbow from grabbing the umbrella before it fell into another table, that a co-worker pull out. A couple hours later, I pass an employee and they ask why I had glitter all over me? I said I don't have glitter on me. After looking in mirror, I had a white powder and glitter all over me and try to wash it off the areas of my skin where my Kroger shirt didn't cover me. Some came off but most of it didn't so I figured that after work taking a shower would remove it. Well, I was wrong. I didn't know that your skin pores could absorb fragments of glass or you could get this in your eyes. Until now.

I had Kroger's worker company doctor refer me to skin and eye specialists, which I still have seen as of today, because Risk management of Kroger's said that the table would not explode, it was a figment of my imagination and refuse to get me the referrals. I lost my job because the medication that Kroger's worker company doctor prescribed me, causes hallucination and confusing, and Kroger's used that to say I was stealing. And I have Police department saying that I was not, I was having a side effect from medication I was on. My eyes are still bothering me and I still pull fragments of glass out of my skin. Still, nobody is doing anything to stop the selling of this patio table.

Every time I go in to customer care, there is no one there, because they want to stand around and talk to the rude management, who never help. Spills are rarely cleaned up, and outdated tags are always left up, and some supervisors and managers, just stand around and stare. Somebody should turn this place in to the Better Business Bureau.

The new store manager Ed ** is not very people-friendly. The front-end manager is very rude. She never helps. She stands around or sits on lazy. But all day water puddles are never cleaned up when you report them to management. I will shop at Wal-Mart from now on and some should turn this place in to the Better Business Bureau.

My wife went in to use our Kroger bonus bucks this past weekend at the Kroger Marketplace in Dublin, OH. When she got to the customer service center to ask how much she had to spend, they told her $70, but that someone had already used them the previous day. I contacted the store to speak with a manager but they were all on a conference call and I was told someone would be calling me back...wrong!

I called back the following day and was directed to speak with someone in loss prevention. I was told that I would have to make a police report to be able to have access to the security footage. They have the whole transaction on tape. With using my phone number, the perpetrator left an electronic trail. I have the time, the lane # that they went through, how much was spent, what was purchased etc. I will be making a police report this morning and hopefully find out who stole my money.

I realized that there was an error over the employee credits toward housewares/holiday item this past week. However, due to the error, many customers were able to use their money toward items. When I went in to question what it was about, the cashier looked at my receipt and said someone already used my $130.00. Just then, an employee was going to each cashier telling them that the customers needed a plus card, not a phone number to use the holiday money. No one in my family used the $130.00, someone had to key in my phone number and receive my rewards. I was then worried about them using my gas points. So I changed my home phone to my cell phone. I feel that I should somehow be compensated for Krogers' mistake for not demanding plus cards be used to receive rewards.

We were unable to use our perks this weekend, because mostly there was no merchandise, the lines were too long, and Kroger was not prepared for the traffic. We have been a supporter of our local Kroger store on Refugee Road, since it opened. We will need to look at other options, if Kroger does not make the perks right. We were very disappointed in the way the store on Hill Road handled the situation, and also the advertising of the promotion. Would I encourage anyone to shop Kroger after this mishap? No! Use your points somewhere else. We have other options to shop such as Giant Eagle, Meigers, Wal-Mart, etc. I never had an issue to change, until now.

I walked in around midnight at Kroger in Lake Orion, MI 48362 and no one said anything to me. When I got in, I heard "mrah mrah blah blah" from the speakers, like someone was trying to talk but the quality was so low I couldn't understand anything. The lights went dark so I went over to the only cashier open and she had like 4 people with her. I stared right at her and said, "Are you guys closing or something?". She was a tall woman with brown, curly hair. She looked at me as I asked the question, then looked away without saying anything. How extremely rude.

They were checking out this man with his kid or something and the man said with a snotty attitude, "yeah, we're closed", so I said "okay, I guess I'll leave then". This man was shorter and older and I think he had brown hair and a mustache or something. I'm guessing he was a manager because he was acting like the world revolved around him. No one said anything to me. I'm never going to this Kroger again, neither are my roommates and no one I know in the area is either. How extremely rude.

First of all, I'm guessing that the mumbling I heard over the speakers was supposed to be their way of telling me the store was closed or something? Because it was awful. How about they have an associate walk up and politely inform me that the store is closed? But no, because they were all so arrogant. Secondly, everyone was so rude when I had to go up and ask for myself if they were closing. What a bunch of **.

Repeatedly, Kroger digital coupons are not credited at check-out. Since the beginning of the year, about $12.00 was not credited. Correct gas credit is always given so it is clear that my account is being accessed. Sometimes the coupons are credited.

I also had a problem with Kroger recently. I shop at the Kroger in Frisco, the one on the corner, and have never had a problem until last night. I worked very late and got there after midnight. I noticed that it seemed very quiet and darker than normal, but I went ahead with my shopping anyway. Because the lights were so low, I had a hard time finding what I needed and had to resort to using my phone for light in some aisles. I looked for someone there to complain, but it seemed that I was alone. Weird. But I needed food for my family and kept shopping. By the way, I came across the Diet Coke and noticed that it was $3.00 for a six pack when it used to be $2.50. Weird.

I finally headed to the checkout lines and found no one there. I called out, but no one answered. It was then that I noticed the slime on the floor. It was greenish and very unusual. As I looked behind the Customer Service desk, which by the way had a notice that there was a special price for renting a carpet cleaner, I saw something moving. I said hello and a creature with one eye came up dripping with slime. It started growling and I noticed some horrible teeth. I did the only thing I could think of at the time, I asked it about the special on the carpet shampooer. It just shook its head as if to say no. So, I ran my debit card to pay for the groceries that I rang up myself because this thing had tentacles with no opposable thumbs. The transaction was approved, which was weird because I didn't have the money in my account at the time, but I think it used some sort of power to alter the time space continuum. I slid out of the store on the slime and got home. I'll never shop there again because they didn't honor what the sign said about the carpet shampooer price. Weird.

I used to believe in Dillons and I even worked there for years because the prices always rung up right. Now, they are frequently wrong and they are not honoring their "get it free" credo which they've always had. Watch your receipts!

Today, 10/21/2011 at 6 am, I decided to get my grocery shopping done early because I'm having a dinner party tonight! I always go to Kroger, even though the produce isn't that fresh. I like most of the people in Kroger that work there, even though I don't know their names, but in the last 6 months, I've noticed that the bitter little old lady at the Starbucks stand has a horrible attitude, complaining to me that she is so busy that she can't make my coffee right now because her co-workers haven't showed up on time. I don't care because I don't go to Starbucks in a Kroger if I'm in a hurry! Also, the boys that collect the shopping carts outside hangout at the end side of the building, smoking and hanging out instead of collecting carts or helping people get to their vehicles with groceries like H.E.B. does.

But today at 6 am at 4747 Research Forest, The Woodlands, TX, I walked in to do my shopping for the dinner party and started with the deli for fresh sliced cheese. The only people working were the bakery ladies; 1 Hispanic lady and 1 African-America ladies. I was standing there, just waiting for assistance while the bakery ladies were having a deep conversation. So, I asked them if I can get some help and Marie told me that she doesn't work in deli and she doesn't know anything about it! That's exactly what she said! Then, she turned around and started talking again like that was it! So, I asked if she could find me help or a manager because I needed to get what was on my list. She said that she didn't work in deli and doesn't know anything about it, so she just didn't know!

Then, the African-American lady went and got me a manager like I asked, but instead, this big burly guy comes walking up to me to tell me that I can find other meat and cheese on the other side of the store! So, I was like, "Fine, whatever," and proceeded with my shopping, irritated that I'm even going to shop here! Then, another lady walks up to me also irritated, looking to tell me that we were there shopping too early and that the vendors who worked there and at deli doesn't show up until 7 am. I went to look at the store sign and it showed that the store opens up at 6 am.

Then, I finished my shopping and the only cashier in self-checkout is blowing up balloons and two other people are waiting for assistance! Kroger commercials show customer service is a big deal but really, they don't care! H.E.B. is so busy that it's hard to move around, but I guess I understand why!

At the pastry counter, I saw signs behind each of the varieties that read "Chef prepared in our store". I told the lady that I hadn't known they were baked here. She said "they're not". I asked if that wasn't misrepresentation of the products. She smiled and said "I know". I saw a manager on the way out and told him. He said he was going to take "another" look at it.

Watch the prices ring up at checkout like a hawk. Advertised prices, on produce especially, are frequently wrong --to Kroger's benefit. The store management is disinterested in resolving the problem, leaving the customer feeling they are at fault for Kroger's errors. Complaints filed with Kroger about this problem go unanswered, leaving the consumer no alternative but to state that Kroger engages in false advertising and fraud.

Last night, I rushed to the bathroom and got pinched by a dirty needle. I took it to the manager. Another employee looked at me. She said that the needle was already there before I got there. And she asked maintenance to clean it up as if it was no big deal, that she could have prevented me from getting hurt. I'm so upset that someone would be so malicious. And it's sad that the manager didn't care at all of my safety. She kept repeating we aren't responsible. She got smart with the emergency room nurse. She hung up on her as she asked why didn't she call the police. I do plan on taking legal action because I love going to Kroger. But I've never felt so unimportant as a person before. Imagine if that was my baby instead of me. Now I will never use a public bathroom again. And I may never go into another Kroger again!

I used to shop exclusively at a Kroger-owned store but not anymore. Maybe an item or two but that is usually it. There seems to be an "arrogance" about this company that I never noticed before until I had a problem in one of their stores. I've made the switch to Wal-Mart, as lately I have been treated rudely by employees and made to feel like I was the cause. Nothing could be further from the truth. I'm a mild-mannered senior and disabled. Too, Kroger's digital coupon program is a fraud. The program simply doesn't work! I truly wonder how many other customers have found this to be true and been had. Yes, I notified employees and told this information in Kroger's "Tell It To Kroger" customer surveys. Each time I tried using digital coupons, I checked online and made sure the coupons were loaded onto my card. It just doesn't work and nobody cares. At checkout time, nothing.

The third reason I rarely visit Kroger, is their extremely high prices. Yes, everyone's prices have gone up but everyday, prices at Kroger have become like shopping for groceries at a convenience store. Kroger thought they had Wal-Mart's "number". Well, the tables have turned. Wal-Mart's now got theirs in my opinion, at least in my area, Wal-Mart's prices for the most part are far lower than Kroger's. Wal-Mart's employees here are friendlier (never been treated rudely at Wal-Mart), sell-by dates on products much, much better. Stores are cleaner. Wal-Mart has added back just about all of the products they haphazardly discontinued awhile back. Out-of-stock conditions have improved and, the price match policy Wal-Mart has, after a few bumps in the road, works perfectly for me.

A couple of things regarding being treated rudely by a meat department employee at Kroger. One, I did speak to the store manager and although he listened, I'm not sure he cared if I came back as a customer or not, he just went through the motions. The meat department employee himself is dangerous. He flew off the handle and I only asked him a simple question on how much a product was as there was no shelf tag. Anyone with a violent temper like that should not be working retail, period. The guy was downright scary.

I have been a customer with the Kroger pharmacy for a while now. I haven't had any problems in the past with getting my medications filled promptly, with friendly and caring customer service up until now. This incident happened, this being the third time that I have not gotten my prescribed medication of one particular named Stratera. I don't know why every time that medicine is ready to be filled, I have always a hard time with the pharmacist and the assistants there at the Kroger pharmacy trying to get my due medicine refilled. It never is on time. They have to order it from another store in which I am told that it could be up to three to four days before I can get it. Well, by that time, I am out of my medicine, and my doctor says that I am not to miss a dose.

All I hear from the Kroger pharmacy is to call a week in advance if I am running low on my medicines and they will place an order. I am not responsible in calling a week prior to getting my medicines filled, neither am I supposed to constantly have to worry about running out because they are not being professional and thorough in their work. I am very disappointed and feel singled out in dealing with their rude, unprofessional and poorly displayed customer service. Kroger has lost me as a customer and, by far, going to lack more customers to not spend their money by the time I get done. What would you suggest?

I am done with Kroger. I will make the 20-extra mile trip to avoid the scams Kroger has to offer. You people have completely lost your minds. Not only do you constantly put Kroger brand sale prices in front of name brand products and price signs in the middle of other products that are "near" the sign, your prices are also outrageous. I have been a loyal customer for 24 years and spent several hundred dollars a month on food and gas, well that's over. I realize Kroger could probably not care less about losing my business but I'm sure Publix will be happy to reap the benefits of Kroger's loss.

This store has the worst manager ever! Mr. ** is his name. He's the manager of the store at 552, Huntsville, AL.This man has no communication skills whatsoever with employees or customers. He always has a mean look on his face and always has a negative attitude. With all the complaints, I'm wondering why he hasn't been removed. Nobody likes this guy.

Since Schnucks decided to leave Memphis I went to Kroger. The stores was trashy and ghetto looking. I love seafood but I am deadly allergic to shellfish, so I went to buy a catfish. When I got to the case, the shellfish was touching the catfish. Even if I was to cook the catfish, I would have died, due to the shellfish touched the catfish.

When I use to shop at Schnucks, they had everything nice, neat and space out, to where it was shellfish on one side and fresh fish on the other, nowhere near each other. I went to at least three Kroger that day, "trying" to find fresh fish that was not touching shellfish, to no avail. That is a total heath violation. People can actually die from this.

Several times last year, I have seen expired food on the shelves of the Plainview Kroger here at Louisville, KY. More recently, just last July, I purchased NY Strip Steaks from them, and when I opened it up to cook it, it had a very sour/bad smell to it. I brought it back to the store, and the customer service department gave me a store credit in the amount of the steaks, but did not seem phased by the fact they sold bad meat.

More recently, the other night, my husband brought home "fresh" chicken, and when he opened it up to make dinner, again - it has a bad smell. He immediately went straight over to the store to report it, and again, they seemed indifferent on the matter.

Doesn't the management know that Food Safety and Poisioning is a serious matter?

The carts have always been in the middle of the two doorways. The manager decided they should be all at one end of the store. There are two entrances, with handicap parking spaces at each door. For the handicap, it is very inconvenient to walk the full length of the store for a cart. I feel that there should be carts in the middle of the two doors. I asked the manager about it and he said, "Sorry but that is the way it is going to stay." He was very sarcastic.

If the carts were to be only at one end of the store then there should only be one entrance and handicap parking only on one end of the parking lot. I do a lot of shopping in this Kroger store because I am on a fixed income, and it is the closest store to me. I do like most of the people who work there but this is not only inconvenient for me but, I am sure, for many others as well. I hope you will take this into consideration and possibly solve this problem. Thank you for your time.

Joan

I was sold an outdated bag of rice which I cooked twice out of this particular bag. I noticed that me and my son both had nausea after eating but didn't think of anything. After the second day of eating it, I discovered that the rice was full of mold. I just bought it 8/23/2011 and made the discovery on 8/27/2011. I did notice that the water was cloudy when I cooked it but I thought it was the seasoning. The bag has a sell by date of 8/12/2011.

I entered Kroger at 7:30 a.m. and I had a whole cart of groceries. No one could be found at a register or within sight. They are short of self-checkout attendant. I had to scan and bag 57 items for a total of $185 while the attendant watched without offering any help. I was late for work because I was doing the Kroger employee's job. I was there for one hour when it should have taken 30 minutes or less.

I bought assorted pork chops at this Kroger in the morning of 8/10/2011, when its weekly ads first went effective. The package said it was good through 8/16/2011. My home is just minutes away from the store.

After I bought from store, I went home immediately and stored the pork chops in my refrigerator. When I opened the package in the afternoon, I found out the pork chops were sticky. I did not pay that much attention, thinking it could be things Kroger usually adds to its meat products to keep it tender. I usually trust things I bought from Kroger. I cooked the pork chops for dinner.

We had rice and pork chops for dinner. Both my wife and I had upset stomach and felt nauseous after eating the pork chop. I could not sleep because of my upset stomach. Still, we waited to see other symptoms to come up. Now, in the middle of the night, I realized that the sticky were bad. I suspect the meat was repacked from old meat.

Please send inspector to this store before others get sick!

We have been with this pharmacy for 15 yr with the same home phone number. A prescription was called in on Thurs for refill when we went to pick it up on Sun we were told they did not have it in stock and did not have a good phone number for us. Nobody seemed to care that the prescription was empty and we gave plenty of time to refill. This is not the first time this has happened.

I bought strawberries. Next morning I was going to eat it, I found fungus on it. I called Kroger to talk to the manager and let them know so they can remove the product from the shelf. But the manager was too busy, so the customer representative asked me about the problem. Their answer was pretty simple, please bring it to store and we will refund your money. It's disgusting.

I worked for Kroger's since I was 17. I loved the people I worked with, my job, customers, and management--until we remodeled. We remodeled in Sept. 2010, we got all new management, and they transferred lots of people whom they thought couldn't do their job to keep up with H.E.B. The new management sucked!

I had a level four job and did more than meet expectations. I was loyal, never called in, hard working, dependable, got my tasks plus more done, and helped out above and beyond my job duties. The management however, is lazy! They do not treat employees, or at least treat me, fairly. I felt like a slave. I was never appreciated, never got a "hey, thanks for being here, and getting things done!" like the old management team did almost every day! I couldn't talk to them about it because they always said "It's Corporate".

I was never able to request time off because my back-up couldn't work a full shift, or couldn't get off early to be at close family member's graduation and be with my family when they are ill. I feel very sad knowing I am not an employee there anymore. I wish things could have been different, and I was still a part of the Kroger team.

But at store 590, there is no team. The CSM seemed to be racist, and I know I'm not the only one who feels that way. It also makes me upset because they put me as non-rehireable. No, I did not give my notice, which I feel terrible about, and wish I had done it differently but there have been many people who quit without notice and have been rehireable. It doesn't make sense to me.

I am happier now that I'm not at 590, but wish it didn't have to be that way. I would always want to work for Kroger, but not with that team. Please do something, 590 needs another management team! Thank you.

sometimes kroger advertises discounts on items, but when you go through the check out the discount was not applied, so when i shop kroger , i scrutinize the sales receipt, the coffee filters militta advertised at $ 1.49, when i checked out the receipt showed $ 1.99,,, with a little plus sign by it, when i asked the cashier about this she said, its only $ 1.49 when you buy 10 or more, which is 40 per pack ,lasting 400 days , making one pot per day, lasting over a year , its not the cost, its the trick or scheme , kroger applys into making you buy it! i hate to be tricked like this ,i am on ss disability and it takes all i can do with a wife and 3 kids in school!

I ask why any "supermarket" still carries the tobacco drug, which KILLS 500,000 American addicts and another 65,000 INNOCENT citizens (who breathed toxic tobacco smoke) every year!

The manager said they are working to end tobacco sales and plan to be tobacco-drug-free shortly.

This is good news - hooray!

I was getting my groceries on check-out, and I asked if the items that I saw had the appropriate discount. The cashier, Johnika, yelled at me, saying, "with Kroger's Card"; and on top of that, I had to wait for a price check while the manager was on her way out and doing her shopping right behind me, and witness what was happening. She saw Johnika making a laugh after I told her that she did not need to yell at me. I want to make sure that this level of customer service will not happen again. It is very upsetting to have to handle people with bad attitude; and I have been a costumer of this location for the past 7 years. I never felt so angry and disgusted about the way they treat me.

On May 30th, I purchased one T-bone steak for $10.99. I used tenderizer and grilled steak. It was so tough that I couldn't chew it. Today, I returned it to the store, and I asked for the manager. She told me that they weren't responsible; they received a slab of beef and then slice. She was disgruntled that I didn't have the wrapper it came in. I had given her the sale receipt. She asked me if I had purchased two in a package, and she told me that she needed to check what they were selling for today.

During the conversation I indicated that I thought she might give me a more tender steak. She said she couldn't do that. Again, she said, "we are not responsible". Well, you are responsible. She never said she was sorry, or she considered my inconvenience or expense. My debit card was credited. I have been shopping at this store for ten years. I can't tell you how disappointed I am with their train of thought and lack on consideration.

The quality of rice is extremely poor and had all kinds of what appeared to be mouse droppings in it, which could have been hulls but there were a lot of them. It was gross! I could not feed this to my family so I added it to the dog's food (and thought twice about that) instead of wasting it.

I needed inexpensive rice and got several bags at Dollar Tree and they are great! No mouse droppings to speak of.

This man called and in broken English said that I should come to work (Kroger). I needed to fill out some papers upstairs and I said that my asthma was acting up and he asked if it meant coughing all the time, I said no it was an allergy based illness. I asked if I could fill out the forms downstairs and he said no don't bother coming in.

I feel that I was discriminated against because I have asthma and this is not fair as this has never stopped me from doing my job and I told him that I would work anytime or day and he just would not listen. Now I need a job and he is refusing me and he can't even speak good English. I feel that I deserve the chance for this job. It is not a rocket scientist job.

I was fired from my job because of E.R. and doctor's appointment. The lady was rude and nasty; she was in the office hitting her desk. I lost my job--was told that I couldn't get my pocket book and I would be put in jail.

I had bought cereal and it was stale. Kroger would not replace the cereals I bought and I bought 6 different boxes. I'm very upset. I want coupons sent to me for Sugar Smacks, 2 Frosted Mini Wheat, Frosted Flakes, Raisin Bran, and Fruit Loops.

Kroger supermarket, in my opinion, has unethical and deceitful business practices. With all the complaints here, hopefully, they will be out of business very soon. The horrid Kroger experience for me was I slipped and fell on a liquid in the store. I struck my head on the shelves, which brought down drink mixers on my head, neck and shoulder. I struck my knee on the hard Kroger floor. The store manager was more concerned with instructing the Kroger to get orange cones and to take pictures than about my welfare.

The store manager said, "Get up! Get up!" I told him that I was dizzy. He got into an argument with another customer about calling an ambulance. The store manager did not want to call paramedics. Of course, I chose the litigation route, which took nearly ten months. The straw that broke the camel's back is the crooked Kroger's lawyers had a "judge" rule that there was no proof of negligence on Kroger's part the day before mediation. The entire Kroger company has unprofessional ethics and what goes around, comes back around. I hope and pray that they go belly up. This is what they deserve.

The only thing that changes at this store is the prices go up and the service goes down. I have been shopping at this store for 15 years and I am sorry to say it is now terrible. Many times, items that are on sale are out of stock. Then when you talk to management, all they do is tell you lies. Even the area manager is rude and of no help, just like the store managers. Then many of the employees are very rude and get upset if you even ask for help! Last week, when I did my shopping, about 40% of the sale items where out of stock as well as many bare shelves. This is more times than not! You have to check your receipt as many times they over charge you and do not give you the advertised discounts. Some items have been out of stock for months! All they care about is taking your money at the poorest service they can give. If a super Walmart ever opens on this side of town, they will lose much business. Most of my neighbors feel the same.

I was double charged $6.64 on December 23rd.Your machine, your store, but no refund. I called the main office and the bank. I did them all. Come on, it is $6.64. I am on disability. Who has more money and energy to put into this farce? This resulted to anger, frustration and trips that cost me gas money. 65 and mistreated.

After years of feeding, my dog Pet Pride dog food (Kroger generic brand), he became very ill with bloody diarrhea! This happened several days ago and I just heard today about a recall of the dog food. Apparently, the food may contain toxic products. Not only will I of course no longer use this product but I may no longer shop at Kroger! Thankfully, our beloved 12-year old poodle is still alive however I am out several hundred dollars of Vet and cleaning bills. $500 plus in Vet bills/medicine/clean up costs.

I am 74 yrs young and had someone pick up my meds when I was sick in bed and this is not the first time this has happened. One of my prescriptions that I needed was not given to the person who picked up prescription. This med was faxed on the 1 of Dec. and picked up 12/4/2010 and at that time was told by Stephanie they had gotten fax and would be ready for pick up next day.

I have been doing business at this location for more than 40 years and also worked for Kroger but this is very sloppy work and dangerous for a patient (mainly the truths) telling me it was faxed on a Sat. at 2pm. My doctor is not open on the weekends. Can someone help correct this or do I need to take my business elsewhere? I have a copy from doctor as to when it was sent.

Okay, so this happened Thursday, December 2 at around 2:30. I found a $10 bill on the floor and went to report it because I thought if someone needed this money to pay for their food and that's all they had to pay for it with. So I do the right thing and I go up to the front desk and the lady gets very smart with me and I told her that I found a $10 bill on the floor and wanted to report it to them to see who lost it and after I gave it to her I walked away slowly and she just put it into her pocket.

She didn't take my name down to see if I had lost it and then come back and tell me so I could just keep it! No! She puts it into her pocket and keeps it for herself! That is not right. She should be in lots of trouble for that! And I don't like Kroger that well as I used to because of what happened! So Kroger, why don't do something about this!

It's the Cave Spring store on Brambleton .Every employee in the store is in a frenzy about having few people on the lines, when in reality, that store has no heat. It's the coldest store in the world. Everyone working there keeps a cold. I think I am going to have to go to your rivals; at least they have heat.

I want to first point out the hilarity in the ignorance of this company. When I searched via Google for Kroger Complaints, the first complaint I saw was one on this site and of course from Texas.You know what I didn't see? A single link out of any on either of the first two pages of results that linked me to a Kroger website let alone their customer service page. My largest complaint is their deli services (I'm lazy so I don't go far for the standard tangibles) but I avoid any Kroger deli like the plague. My complaints will target this store but I value all Kroger's at the same level as I've been to many and the outcome has never been appropriate save maybe one special occasion.

Please teach your employees what the word "shaved" means. This is not sandwich slices. You do not just make a huge mound of shaved meats. Have you ever tried to eat a piece of prosciutto after it's been smashed into a one pound ball? Cheese, let's do the same, separate layers, neat and nice, so, I, the consumer can pull them apart one day. Consumers, please always ask for a tasting. Apparently, a dried or cured meat (especially prosciutto) is meant to be rock hard and void of all moisture. Consumers, once you have instructed your deli companion on how to present your meat watch them cut the meat. There is absolutely no understanding of how to cut meats.

Most meats are forgiving, some are not, and some will simply have a texture or chewy appearance just because the meat was not cut along the grain. I pride myself on being nice to others even when you fail at what you do (accepting those rude occasions where I'm treated as a nuisance for causing someone to perform in their job description) but today stood out for whatever reason. I've been in TX for five years. I eat a lot of good cheeses and meats. I've 'never' had a good deli experience (save one time when I had a new hire that I never saw again).

Purchased two Kroger brand sausage/biscuits. After microwaving the product, both tasted old (or like 'possum sausage). Threw both out after two bites. I know "good" sausage and biscuits. This ain't it!

I went to the Deli to get some popcorn chicken at 6:00 pm. The clerk told me that they were selling boneless wings. I asked her to make me an order of popcorn chicken. She told me no. I told her that I know that if I ask for an order of popcorn chicken that she should make me some. I didn't want the boneless wings. She repeated that the boneless wings were what they had to offer. I said do you have popcorn chicken in the freezer. She said, "Yes." I said, "So, you are not going to make some for me?" She said, "No."

So I walked away, and went to the seafood department. There was no one there. I stood there with another customer for a few minutes and she sighed in a displeasing manner, then she walked away. I wanted some salmon, so I shouted to the worker that was halfway down the aisle "Hey, is anybody working over here?" Then he came down and waited on me. After I finished my shopping, I went to the service desk and asked for the manager. Mr. L (that's all I could remember) was the manager on duty. I explained what happened to me at the Deli.

He proceeded to tell me that the Deli could not just make one order for me. I told him that I know that is not true. So, he debated with me for a few minutes. I told him that my wife works for Kroger and is a Deli manager in Beaver creek. He started asking me what was I doing in Middletown, I told him that I was going to church and I just wanted some popcorn chicken before I went to Wednesday services at church. He said that they couldn't make it in time for me to make it to church. I told him that service was at 7:00 and I wanted something to eat.

I didn't realize that I was going to have to answer a battery of questions, Is that Kroger policy? How does he know when I have to be at church, and what business is it of his anyway? After I passed the inquisition, he made his way back to the Deli and told them to make it for me. He walked back to the service desk and said they were making it. I had to walk all the way back to the Deli to a glaring Deli clerk and another who handed me an unsealed box, saying, "Oh, this for you."

I paid and left very dissatisfied. We shop at Kroger exclusively. I didn't appreciate the treatment that I received for being a loyal customer.

I was an independent distributor in Raleigh, NC for a Coffee Company but last November, it changed my life forever.

I was at my last store for that week and the date was November 10th 2009. I went through the back door as always and started going to the lane where my product was and there was a wet floor sign to the right of the lane. They had busted a jar of minced meat which is used for pies during the holidays; there is no liquid in minced meat but I still stop and there was a blob right under the sign so I moved all the way to the left and went to the front of the lane where my product was. I did my order and went back the same way and everything was fine. I went out and pulled the product and went back to the lane; everything was fine when I put the product out and remember that there is no liquid in minced meat.

At this time, I was finished and started heading to the back where my car was which is behind the store. I started walking and I noticed that the blob under the sign was gone. I stopped to look to make sure that nothing was wet and there was nothing wet. I started to walk again and next thing I know, I am on the floor. I hit the floor so hard that a man came from three lanes over because he heard me hit the floor and by this time the product before they cleaned it up was at least 30 minutes.

I was in shock when I hit the floor and I could not understand what I fell on. I looked at the floor and someone had come out and spread the product all the way to the other side of the lane. The reason why you could not see it is because of the lighting in the store and also the tile has specks in it, little brown specks, and the spread looked just like the tile because it is also brown and when it is spread out, it looks just like the tile.

The problem I have with this is why they spread it out because there was no reason for it. Whoever cleaned the blob up under the sign did not see where the product was spread out because you could not see it and that is why the person did not clean it up. After about 30 minutes, the ambulance finally came. I was lying on the floor and the manager was still letting customers come up the lane and at this time, he had no idea what I had fallen on.

The ambulance came and took me to Rex hospital. I had broken my patella bone and I had to wait two weeks for the swelling to go down before they did surgery. The surgery was done on November 23rd and they could not save the patella bone; the doctor said it was scattered. They found out that I had spinal stenosis which is narrowing of the spinal cord. Then I had spine surgery on February 25th 2010. This comes from a major fall or car wreck. Know that I have to stay on medicine for my nervous system because I have major nerve damage now. I know that there was a sign there but what happened to me should not have happened.

Kroger payed nothing for anything. I pray that there is a lawyer out there that will take this case whether I can win or not, they need to be exposed. Please help me to bring this to the light. I cannot afford to pay a lawyer but I pray there is some godly lawyers out there that will do the right thing and take my case. I am not able to work; my back is gone. I cannot bend my leg and my nervous system is gone. The only money I receive is $650.00 monthly from my alimony. I cannot draw unemployment because of being an independent dstributor. I went from $4,000.00 a month to $650.00 a month.

It has cost me my career; a career I have been in for at least 21 years and it has cost me everything and I also lost my car.

You have one working in your pharmacy that is under the influence of narcotics on a weekly basis.

I have written to Kroger on their site three times. I get no response. I wanted a new plus card as I have them from different cities. A clerk once was going to combine them altogether, but could not at the time. So I gave my card to some witch and told her and she deleted all my other past stuff and points and whatever. I want all my other points and ads back. When one clerk tells me they can combine them all then someone else deletes them all, something is wrong. I want compensation from Kroger for all that was deleted.

Not so much a complaint as a query to all who hold the Kroger 1-2-3- Rewards credit card. They are coming up with a sale of accounts from RBS Citizens N.A. to U.S. Bank, ND back on June 10th per news in MN paper, yet no notification was given to cardholders. Have we missed something in the news?

I had 2 prescriptions filled. I did not need them for a month and when I opened them, one looked way short. I counted them and I received 51 out of 90 pills. I counted the others and got 84 out of 90. I was told it had been a month and I was out of luck. Make sure you count the pills as soon as you get the Rx so you don't get screwed like I did. A better suggestion would be to use a reputable pharmacy.

[They] are selling the 10 oz package with large lettering "25-36" shrimp then in small letters below "in this package." The industry standard is to state the size of shrimp as count/pound. The way package says it is deceptive. I've been in the seafood business over 40 years and never saw it stated per package. I went to Safeway to buy my shrimp. [Kroger] lost a sale.

I had purchased a courtyard outside dining set and its glass top just shattered for no reason. Thank God my grand kids were nowhere around; they could have been really hurt. I paid a lot of money for this set. It should have never shattered like that. I'm totally out about $500.00 now I either have to throw the table away or try to get it replaced for around $300.00 for tempered glass. What is a consumer to do?

Sounds silly now but very annoying. I bought the large package of paper plates and every plate had to be torn off. They were stuck together. So glad to see the end. I had to vent.

On Saturday, July 10 at 6:26 pm, I visited Kroger food store located at 3305 North Dallas Parkway, Plano, Texas. The cashier refused to accept my US coins as a method of payment. My purchase totaled $32.19. As I am a single parent with no support and literally down to my last to buy food for the week, I counted my coins and went to my bank which informed me that it would take 7-10 business days before the coins would reflect my bank account.

My daughter could not wait 7-10 days before eating, and as I did not have that much in coins, using a Coinstar machine at 9.8 cents per dollar would have depleted what was needed to purchase 9.8 cents which adds up to a loaf of bread for me.

To make the most of my money and savings, I went to Kroger thinking this was the best place as I have shopped for years. Needless to say, I was wrong. Upon completion of the total for checkout, I handed the cashier, Matthew, one US ten-dollar bill and three ones, and I pulled out one role of quarters ($10) and dimes ($5).

He immediately stopped me and said, "No, Ma'am. I can't accept your coins." He called the lead cashier (I guess) who then proceeded to provide me with a lame excuse about how the coin machine would be affected by the coins, and he would ask the store manager if this was ok. Meanwhile, I am completely humiliated and embarrassed that everyone has now been exposed to the fact that I had to pay with coins.

As a frequent shopper of this establishment, as a degreed professional, and as a tax-paying citizen suffering from the results of the economy, who simply wanted food for my daughter without incurring a pointless $35 bank fee for bad charge on my debit card until funds posted, I was deeply insulted. Even the lady bagging my groceries, who (by appearances only) had once been in my shoes, did nothing but profusely apologize for what was happening to me.

While I waited for the return of the lead cashier, I counted out my quarters in front of Matthew and heavily thought about my next action, as by now I had little gas to leave the groceries and take my business and go elsewhere as I certainly should have at this point. The lead cashier returned with the approval of accepting only the quarters. My baby sister with me at the time gave me her babysitting money, because she was embarrassed and furious with the situation as well.

The purchase was complete as I received 3 more apologies, not from the lead cashier and the other cashier, but only from the bagger who again could identify with my situation of having no money but making do.

There are no words for my feelings of this establishment; the moment cannot be replaced. I am uncertain if my race, my gender, or my "assumed" economic status led to such discrimination. But nonetheless, I will never shop at Kroger Food Stores if possible. I will no longer use their gas services or donate my "coins" to their "coin" donation boxes at the registrar's, as they are undeserving.

I have attached a copy of the receipt, a copy of my value card, and an excerpt from the US showing my rights as a consumer and user of US legal tender. I would like you to know that had I foreseen the possibility of this event, I would have avoided it in total. Surely, my unfortunate experience is not in alignment with your reputation, which I hear is of high caliber.

He begrudgingly returned only my $8 (two $4) Kroger Brand med--I guess I couldn't compromise that or were they not so expensive? WHAT. I want Dennis' boss, Mr. H.'s BOSS to call me personally to explain this rudeness of dictatorship. Is it okay to spends thousands of dollars there but not return $50 of unused, unopened, non-expired items with receipts?! Dear God. This was actually was second poor experience over a return with them. Even after wasting my time then and contacting corporate, it still was never resolved, none of my questions answered. That time I had asked that the area manager, Mr. H. call me. After calling corporate twice just on that phone call request, I never got a call. Even their area/higher up managers do not value customers. Very sad company.

I went to the pharmacy to have my blood pressure medication filled,and when I picked them up I noticed they were a different color. I assumed they used a different company,so I took them. About 3 days later I noticed I wasn't feel myself my speech was slurred ,could not stay awake really tired and worn down. took the pills back to kroger pharmacy they took them back and told me none was missing that I Didn't take any . the bottle I recieved from kroger pharmacy had my blood pressure perscription name on the bottle and correct amt. that should have been in it, instead I recieved about 93 pills of ampitripolien. I do not appretiate being told that I didn't take the wrong medication when I know I did.

I picked up a gallon of milk on March 26, expiration April 5. This morning I went to open it up and noticed that the twist cap on top had been previously opened - I have decided to discard the milk, and I'm not going to bother taking my complaint back to the store, so this is my notification that a problem occurred.

On January 21, 2010, my husband and I entered said store to purchase a few items we required. While proceeding down an aisle, my husband and I were nearly run over by a man using a floor cleaning machine. The man stopped, sighed impatiently and began drumming his fingers on the control panel of the unit. After my husband and I moved aside, the said man began to proceed down the aisle away from us. Upon exiting the aisle, the same man nearly collided with the cart my husband was pushing. The man failed to stop and proceeded away from the scene of the incident. This same incident repeated itself several times until my husband and I exited the store.

I contacted the store manager, who identified himself as Don. Don stated that he was sorry for the incident, did not attempt to compensate me for my trouble and merely said, "I will speak to him." This is obviously not enough. What if the person this man tried to run over was physically disabled and/or hearing impaired? They wouldn't have been able to 'move aside' and/or known that the man was approaching them with this loud machine until they would've been struck.

Because of the failed attempt to resolve the matter with Don, I placed a call to the Corporate Office (located at *** street, Cincinnati, Ohio). While on the phone with a corporate customer service representative, I requested that someone return my call as to explain to them my feelings regarding the matter. The issue dragged on for months before I actually got through to someone who cared. This is ridiculous. As a result of this type of apathy by Kroger and the Kroger customer service representatives, I am now boycotting Kroger and all of its subsidiaries.

On March 13, 2010, my husband purchased a package of ten Minute Maid Orange Juice boxes at the Kroger on S. Atlanta Road in Smyrna, GA. On Sunday, after my son drank 2 1/2 juice boxes, something told me to check the expiration date and it said "Best if Used By 01/15/2010". I am irate not only because this happened, this is the 2nd time it has happened at this store. I am completely going to discontinue service with your grocery chain. Our son's safety is very important and we will not continue to jeopardize it by patronizing your store.

I was unable to use my plus-card at the gas fuel pumps as the discount had been taken by someone who knew my home phone #. I suspect a co-worker of mine. I had 144 fuel points available per my receipt and got no benefit because of this thief. I request this phone # be deleted from my profile.

Argumentative assistant manager, not customer service oriented at all. An elderly lady complained about long line/wait time. The individuals did not say that he was sorry. He made excuses. He did not care. Then I asked if my daughter could place a container for donated shoes for Soles 4 Souls. Her Girl Scout Troop has collected shoe for this program. The "gently used" donated shoes will be sent to Haiti. The asst manager did not allow me to even ask. He merely shook his head no. How rude. He did not even give me a chance to speak before shaking his head no. This is not good customer service. I reminded this individual that our family has traded with this Kroger for the past 11 years. He did not care. I am sure that Kroger would not appreciate this individual's lack of respect and concern for customers. Point of interest, the National Headquarters for Soles 4 Souls is located in Nashville, TN.

I purchased the beefy onion soup and dip mix (Kroger brand) last 30 Dec 10. When I consumed the product, I became seriously ill and I went to the doctor. I had to take on medicines for salmonella poisoning. I am still very ill and currently on medications.

I was in their shopping and I heard a man screaming and cussing at a girl who was maybe 18. I asked the cashier what was going on and she explained that the new manager, Mr. Crosby, always treats the employees like this. I cannot believe that a company that has a union would allow this to go on. I will still shop at Kroger, but I will never step foot in this one again. I am also telling all friends family and anyone who will listen to do the same.

I attempted to use my $25 gift card for food purchase of $24.00. American Express or Kroger only allowed $12 of the charge to go through. American Express told me that stores withhold allowing the full amount to go through because they cannot confirm right away the actual amount available on the card. I have to wait up to a week before I can use it again. I had to return groceries to the shelf, except for the amount American Express or Kroger would permit even though the card had more than enough to pay for full purchase.

Don't need all their insurances nor other unrelated products - so raised our rates from 13.99% to 17.74% - now just before laws in effect - raised to 22.24% for absolutely No reasons beginning with the January statement. This is financial rape of paying always ahead and more than min. We have let the Kroger Corp office know - asking if more money in banking than groceries and that these increases amount to a good $50.00 less spent for groceries and that will be at Wal-Mart beginning on the 14th of February .

This has impinged out legal rights as payments were always made within 7 days of online statement - 12th and trying to obtain transportation to Wal-Mart is next to impossible - but it has to be done this way - Try contacting KROGER attorneys. As to economic hardship - with no cola this is a 25% reduction in income as it includes a 62.162% increase AEP-Elec over the same time period.

I went to Kroger to buy ink for my printer. I found 2 ink cartridges. Then I went to checkout and used my debit card. The boy said just push the green enter button. I did. I was going to was my PIN number but the screen came up for me to sign my name. I look at the boy and then I took my card and left the ink at the checkout line. Then I was charged for the ink that I did not get. That is not right? I lost money and I did not need my PIN or to sign to have them take my money.

I went to Kroger on the way from work around 7:15 pm. The store was semi-pack and had only 2 cashiers, 2 carry out people and 4 stockers and 1 manager on duty. When I came to the check out lane, the lady cashier ask for my Kroger card and also if I needed any help unloading my groceries and also did if I found everything that I was looking for. She was very courteous and also very friendly. She scan my groceries and the bill came to $60.00 and paid her and then she ask one of the carry out to help her to bag the items and she ask them again, and no response. Then I helped her bag my items and she told me that she was sorry that this had happen.

After I gathered all my bags up, then here comes the carry out person and ask if I needed help carry them to my car. I told him no but thanks for asking after I was mad. The 2 carry out was down there talking to some young blonde girl and joking around with her and talking to the other cashier. I felt sorry for the lady that was busting her hump trying to get the customers through the line so they wouldn't get upset. This happened 1 other time. I told some people about what happen and they agreed that those 2 carry out need to be replace because there are a lot of people looking for jobs that might do a better job. I know before I got do my shopping if those 2 carryout is working, I just turn around and go somewhere else.

I was picking up my prescriptions at Kroger's through the drive-thru located at the store. I was told this is how many they had for me. I paid a deductible for the one which I haven't had happen for a long time period, but I thought, well, it's the first of the year maybe there is one now. I'm on Buckeye Ins. through the Dept. of Job and Family Service. I went home and was questioning the number of prescriptions I had and looked through them. I had all but four of the ones I was supposed to get. So I was going to call my cardiologist the next day and check about them. I also found that I was given a prescription for another person with the same exact name as myself. It is an anti-depressant Celexa. I'm already on other medications for depression and an anxiety disorder, beside heart medications from having a heart attack.

I went back and told them about it and they took almost twenty minutes to get things straight with it. The Celexa has over 800 interactions with some of the medications that I take, ranging from major (at least 2 of them) to the low level. Most were in the category of medium risk. If I would not have checked the medications properly, I could have put it in with my weekly pills and with all the interactions that were possible that I may have ended up with some severe medical problems resulting from this. They said they were sorry about it. They also told me that they could not do a refund through the pharmacy; I'd have to go inside to the service desk to get it with the refund slip they provided.

I already have problems with anxiety and depression. There are also times of paranoia, and problems with people touching me and being in a place with a lot of people. I could not drive myself home until I called and spoke with my brother who knows all my conditions. It was enough to let me be able to drive home. I'm having a lot of trouble settling down from what happened and I'm shaking and very worried that someone intentionally did it to do harm to me. At this time I'm not working because of the problems I have and now I fell even more afraid of people and being able to trust people with any aspect of my life and I'm not sure how I can continue to trust any pharmacy now that this has happened. I'm scared that if I change where I get my medication that whoever will find out and try to do the same thing to me again. I'm afraid to leave my house without someone there with me to make sure nothing else happens. I would like to be contacted by an attorney if there is anything that could possibly be done about this. That's as much as I can convey at this point in time.

On 12/20/09 at approximately, 1:30 pm I was shopping at my local Krogers market with my daughter. I approached the register around 3:10 pm. A customer (caucasian) in front of me presented a personal check, which the cashier took and ran through the check verifying machine. When it came to my turn to cash out I presented a personal check with a valid drivers license, the same as the lady before me. The cashier began to skim my check and stated, "All the way from Lathrup Village, huh." (referring to the address on my check). I told her not anymore. She then stated, "Bestbank, I bank with there" I told her that the other Kroger where I used to live had a Bestbank in the store. She then excused herself to the customer service (CS) counter where she deliberated with another store worker about my check. She returned a few minutes later, holding my check in the air on display for onlookers stating, "she said we can not accept my check because some of the numbers were missing on the check. I told her that there was no numbers missing and these checks came for the bank. She then told me that I would have to discuss it with the lady at the CS counter.

I went to the CS counter where the lady was assisting another customer. There was a store manager (male) nearby, I began to describe my dilemma. The store manager stated, Its been a long time since I have seen a check and I do not know how many numbers are suppose to be at the bottom. He then asked the lady at the CS counter what the issue was and she stated, the numbers on the bottom were missing and that the way I looped my name on the bottom would probably not go through the machine. I asked the manager is that what the check verifying machine was for, he said yes, but failed to ask the cashier or lady at the counter to process my check. I then began to write down their names, (the manager told me his name) and I left the store without my groceries. I returned to the store about 15 minutes later with unopened checks from my bank, to show the store that my check were indeed printed in the likeness of the check previously presented. I asked for the manager.

The lady at the CS counter began to apologize to me stating, I made a mistake, right after you left someone presented a check from Bestbank and their check looked like yours. She said that she was sorry and she made a mistake. She said that it was a human error. When the store manager approached me, he also said that he apologized and that he was going to suggest that they ran the check, but you were already writing there names on the back of the check and I could see that you were upset and I did not want to anger you more. He then told me that they had gone through the register (which the cashier was still operating) and he found all the checks in the register had the numbers together except for the ones at Bestbank. I began to open my checks and showed him the checks. He looked over the checks and said that he noticed that the check that I opened were different, also. I told him that it was two different accounts.

Another store manager (female) approached me and wanted to know what was going on. After I explained my situation again, she began to give excuses as to possible reasons why the cashier verified my check. She said that a second form of identification is required when the address on the check does not match the check. I told her that my check match the address on the back. She also said that cashiers verify checks from long-long distances. My checks and ID is from the same state as the stores location. I told her that I presented my ID and that the customer before me wrote a check without a problem. I told her that I felt humiliated in front of my child and others in the store. I also told her that I had other issues in the store previously and that I should be able to shop in the store without feeling uncomfortable. The female store manager apologized and stated that this was not handled correctly and I can ensure you that this will not happen again. She also said that my check should have been processed through the check verifying system. She then asked if I had my groceries. I told her no and that I spent more than one hour and a half in the store and no longer wanted the groceries. She continued to apologize and stated that she would go over the check policy with the cashier again.

This SANE scenario happenens several time a year and I am responsible for getting corrected EVERY TIME!!! I find Krogers very inept here and failing to follow up with the Dr on the refill- leaving it to me! I have discussed this with them several times and the situation fails to change. I am very disgusted with their pharmacy service!!!

on Sunday 12/13/09 I went to Kroger store# 366 to buy 3 boxes of Over-the-Counter laxatives named Dulcolax for my dad. When I got home, my dad told me that the medication was right but not the dosage form (he wants the exact dosage form). I told him that I would fix that problem for him.

So on Monday evening on the way to go home from work, I stopped by the Kroger store#275 to see if I can return the medication that I bought from the other Kroger store and buy the right ones for my dad. The white man worked at Customer service booth told me it was closed, It was about 6:30pm. I asked him what time the Customer service is close. He said "8pm, but today we are closed at 6pm" ( I found out later it wasn't closed at that time). I was about to go home, then he called me back and asked what I needed. He checked my items then told me that the items cost more than $16 could not be returned! I aked him why, then he (I found out later his name is Scott) asked the store manager (her name is Marlene), who walked by, if he was right about that.

The store manager came. Firstly, without smiling or greeting me but having very unfriendly attitude, told me the same thing as Scott had told me, then she said that I had to go back to the kroger store where I bought the Item to return it. I told her that I could return my items in any kroger store. She told me that they could not take them back because they do not carry the same items in her store. I aked her if she was sure that they do not carry the same items as the ones I bought, and she told me that she was sure about that.

I asked her if they carry the same items then they would take it back. She agreed with it. I thought that was a logical explanation because that would be unfair for them to take the returned items back while they do not carry.

I got out of the store, but I went back to buy two boxes of Dulcolax laxative which were the right ones that my dad wanted. On the way home, I thought about what she told me and did not feel satisfied and comfortable with that. So I went back to the store to see if she told me the truth or not. I found out that they carry exactly the same items that I bought from the other Kroger store! I was stunned! because how come she lied to me. I think it is absolutely unnecessary to do that.

I brought my items back to the store and asked for refund. A white female lady worked in the front counter kept asking me what was wrong with my items and finally called Scott. He walked away and said he was not going to do it, and this is the third time I came to the store, without even looking at me. I asked for the store manager. She (named Marlene) came. I told her that they carry the same items. She went to check ( this clearly showed that she was not sure that they carry the same items). She went back, and simply told me:" yes, we carry the same items but I cannot take them back because the inventory is full"! I did not really understand what she meant by saying that. I said that I am not responsible for their inventory. She screamed at me that she was responsible for their inventory. That was her business, not mine, I thought.

I asked for her boss' name and phone number and the store information. The man, named Scott, once again walked by me and sarcastically said: " I am sorry, man" and walked away! when I was about to leave the store, they looked at me, made some comments about me ( I could not hear clearly but I know that they made fun of me)and laughed to each other!

I went home and called the Kroger customer service line. I told the lady who worked for customer service line that night about what happened to me ( I forgot to get her name). She asked me to hold, and she called the Kroger store manager. The lady got back to the line and told me that the store manager told her that I DID NOT have the receipt, and I just tried to get money back! I was speechless for a while because I was really in shock. The fact is I DO have receipt and at least showed my receipt to them 3 times!

After a while, I told the customer service line lady that how come I want to return my items that I bought without receipt. This is such a basic concept, and everybody knows it except the ones who are mentally disfunctional. This store manager clearly showed that she was very disrespectful to me and merely was a big liar. I felt bitterly painful, badly embarrassed,and greatly angry about what she did to me. I have tried to think very hard to come up with the answer why they did that to me, their customer, but I have not been able to come up with the logical explanations for this. I have not been able to sleep well since then. It is because I have been bothered with the thought of being labeled as a stupid cheater by the store manager. I think discrimination plays a role here bacause I am an asian. She probably thinks that I am a stupid asian who does not know anything, and she has rights to treat me that way. I feel like she thinks that she could overturn the case from black to white, and nothing is wrong with that. Nobody can do anything about that.

I used to work for Kroger for 9 years as a sacker/utility. I also later came back to do my pharmacy internship and worked for Kroger as a pharmacist for short period of time. I had been told and totally agree that we should give the best we can to serve customers because they are the only ultimate reason which makes the business sustain and gives us jobs to do. This store manager and people who work under her seem not to care about this principle. I had gone to this store a lot because this is a neighborhood store, but I do not want to go there any more. I will not do that.

I had received unfriendly, disrespecful, and rude customer services in this store several times before, but I did not response. I just wanted to go there to buy what I needed and left. But this time I experienced unexpectedly horrible customer service. I am not the kind of person who loves to bring problems or troubles to people. I try not have to deal with that, but this time everything went far beyond the limit. I was treated horribly, rudely, disrecpecfully, and unprofessionally as a person in general and as a customer in particular. What happened to me sounded like a joke, but it was a true nightmare to me.

I think all of these kind of things are absolutely unnecessary and unprofessional. I wonder if the store manager and those employees deserve for their positions. I can easily go to return the items that I had bought from the other kroger store, and I will. I think someones in the Kroger company who have authorities might want to take some actions about this. All I ask here are the equality and justice should be honored and given back to me.

Incident#30090961217-0001

What are my options?

My daughter and I visited the bakery at the Kroger store located at Treaschwig in Spring, TX on Saturday (11/21) at 9:45 a.m. A Kroger employee was standing behind the bakery counter, and we greeted her with a friendly "hello" as soon as we walked up to the counter. The bakery employee did not acknowledge our presence (we were the only customers in the bakery area), and continued to stare straight ahead with a slightly perturbed expression on her face.

We waited a few seconds and then tried again, by politely asking the employee if we could see one of the bakery's wedding cake sample books. The bakery employee then proceeded to lecture us for asking to see the wedding cake sample book. She demanded to know the date of the wedding, and stated that "wedding cakes take at least two weeks", etc. I was stunned. I very calmly replied that we were only in the planning stages for my daughter's wedding, and that we would really appreciate it if we could see one of the store's wedding cake sample books.

The bakery employee seemed to think about this for a moment, and then reluctantly handed me a sample book. My daughter and I looked through the book, and she found a cake that she really likes, but after the truly bizarre and rude treatment that we received from the Kroger bakery employee, I am sorry to say that I would be very uncomfortable trusting this store with my daughter's wedding cake.

I am complaining because I feel when a customer enters the store you should be able to get a basket to shop with. On several occasions upon entering the store on telephone rd. and bellfort there have not been any baskets to shop with and you can go out on the lot and still cannot find any baskets. Well on November 15th or 16th or there about I visited the store as I do 2 to 4 times a week and could not find a basket. This time I decided to inform the manager and she stated the baskets are being taken in the neighborhood and under the bridge. Then she turned around and continued doing what she was doing.

Now I as a regular customer cannot do anything about the loss of the baskets however as a paying customer I feel she should make every effort to satisfy her customers which is why she has a job. I am aware the baskets are in the neighborhood but I did not put them there and I want to shop without worrying about having a basket. She made no attempt to satisfy me. She kept doing her set up of decorations. I am so frustrated because not only do we have to look for our baskets more times than need be there are no lanes open except the self serve or just one cashier and a long line. Look you can see I have not complained in the past but enough is enough. This is our neighbor hood Kroger and we would like to have better service with more baskets available and more lanes open for our convenience. I would appreciate this matter checked on and a response.

I have been trying to find where I can make a valid complaint. I hope that this gets to those concerned about problems and concerns at a particular store. I have just arrived home. I work the late shift in a surgical department at a major hospital in Columbus and I live in New Albany, Ohio. Here's my complaint.

I frequently shop at Krogers in New Albany, the Hampsted Village Ctr. address. This particular store closes at 1 a.m. and I usually get there around 11:45 p.m or closer to midnight. I've been noticing that the employees that are usually there seem to "huddle" around and are talking but it never bothered me so I would just buy my items and leave.

However, tonight I ran in for some items and after doing the self-checkout the cash I brought in was about $3 short so I quickly left my items and walked outside, going by the "attendant" and the other workers whom I believe clean the floors etc. They were in the first checkout talking. I walked out and walked back in and over to the furthest self check-out where my groceries were and because there had been the delay it kept saying "attendant notified". Well, I knew she was talking and didn't look by way, although I had walked out and back in just a few moments earlier, so I just stood there pushing buttons to try to check out. I probably was there for going on ten minutes and kept looking over hoping someone would come over, as my child was very sick at home and the items I had were important to take home to her. Needless to say, she never even looked my way or anything.

I decided at this point, even though my daughter needed these items and liquids, that I would just forget it and go up the street to Giant Eagle. On my way out I interrupted her talking with her co-workers and asked was there an attendant over there? She kind of smiled and said yes and motioned like she was going to take care of it and I just politely said "no".

So, [they] have lost a very frequent customer, that shops there late at night and also on the weekends. I am not sure there is even a Manager on duty there, doesn't seem like it. Sadly, it has become not the store it once was, where [they] had employees there wanting to help you and attend to anything you might need. I am sure there are others just like me that probably won't take the time like I am doing to complain. I am hoping this gets to the correct people, Managers, whomever that may address this issue. Thanks. My daughter who was sick with the flu at home, had to wait on the items I was buying because I had to shop for them all over again at Giant Eagle further from home.

The last experience any customer needs while shopping is an altercation, especially with a customer service employee. However, there have been several disharmonious encounters with a particular Krogers' customer service employee where I routinely shop. Therefore, it is imperative to formally address the latest incident; thereby express my displeasure with the situation.

On October 8th, after checking out groceries at the self-service checkout, I realized that I purchased the wrong loaf of bread. Instead of Sara Lee's Soft & Smooth 100% Whole Wheat bread, I purchased Sara Lee's 100% Wheat bread. Since there was a dollar difference, I inquired about exchange with the clerk attending the self-service counter. She directed me to the customer service counter in order to exchange the loaf of bread. Thereafter, I got the correct loaf of bread and returned to the customer service counter.

Once there I explained the situation to the attending customer service clerk referred to as Nicky. She was handed both loaves of bread along with a receipt, which validated the bread being exchanged had been paid for already. Nevertheless, as Nicky began the transaction, she questioned which loaf of bread was to be exchange, and thus I pointed to the bread. Once the bread transaction was completed, I requested two packs of cigarettes. In the interim, Nicky began bagging the wrong loaf of bread, and so I brought the error to her attention. Immediately, Nicky became defensive as she grabbed the correct loaf of bread and began shoving it into a bag.

At that point, I offered to put the bread in the bag, and in doing so, Nicky's demeanor worsened. While mumbling something, in a sense of urgent resignation, she quickly raised her hands while pulling them away from the bag. Out of concern, I stated "calm down, it's not all that serious." From that, moment onward communication diminished. Finally, I requested to speak with a manager, which flared Nicky's less than harmonious disposition.

In short, a self-service clerk had to page a manager for me. Throughout the entire situation, Nicky exhibited less than mature behavior and professionalism for someone working in customer service. In other words, Nicky's behavior was not only rude, but also disrespectful. Such behavior is unnecessary as well as unacceptable. As stated earlier, there were other encounters prior to the October 8th incident, however. In the past, I have overlooked Nicky's rudeness to the point of avoiding customer service whenever she attended the service counter.

My drive to Krogers was a bit over ten miles, passing two local supermarkets, in order to shop at Krogers. However, the latest incident has ended my routine business with Krogers. Consequently, I refuse to continue to shop at a store where an employee's fickle disposition creates an unnecessary embarrassment for the both of us. Considering this was not an isolated incident, someone has to take the higher road. In the meantime, it is my wish that Krogers acknowledge my grievance with a response.

On October 1, 2009 I went to check at acout 12:30 P.M. and the cashier in the check out line I was in had finished checking out the person in front of me. I put all my item on the chout belt and stood there for several minutes waiting for them th end the conversation afet about 5 minutes I noticed the check next one over was empty so I put all my groceries back into my cart and went to the next checout counter. I got checked out , groceries bagged and on my was out the doo. The cashier named Ruth Ann who has work there for years was still talking to this woman. She saw me standing there and put my groceries back in the cart. I think this was very bad behavior to a cashier.

I went to customer service to get a rain check for an item that was not on the shelf. I was met by an Hispanic woman who said "Well you don't have to buy 3 of the item" I said to her I know that you don't have any of the item on the shelf the item was Diamond dry roasted peanuts 16 oz 3/$5.00. Then she told her coworker a white male clerk who checked the flyer to see if the sale item was listed in the Kroger flyer. Then he went to the isle and shelf where the item was to be. I waited and had to go to the isle and show the clerk where the item was not.

If what I experienced was good customer service I say no way. I believe I was racially profiled because I was Black and my frustration was not dealt with and the service was awful. I had no reason to lie about the sale they advertised it. I was not given the rain check until I showed the clerk the sale item in the flyer. I have been in customer service for 27 years and my experience at Kroger 9/30/09 was frustrating and time consuming.

I have shopped at this Kroger for over 20 years and I thought that being a senior citizen, living on a fixed income that maybe I made a mistake by not looking under the cart,but maybe he would consider giving me one of the items, he said it was my fault and there was nothing he could do, being a lontime Kroger customer I was really disappointed.

I purchased 4 bags of Steam Whole Green bean (Premium Select) because there was a sticker (white Sticker) showing 1.99 each (I forget what Kroger calls the sale). When it rung up, I noticed it rang up for 2.49, the cashier called a lady over (yellow shirt) after I checked out. She went to frozen section, came back and asked me to show her what I was talking about. I went with her, showed her, she said the numbers weren't the same. Said the package must have slipped over, I told her the sign showed exactly what I bought. Asked her how many steam whole green beans (Premium Select) they had. She said I could get my money back, took the sign off the frozen rack. I could not get her to listen to the fact they were on sale. The sign was there, the description matched, but I was charged .50 more for each package, plus tax is 2.14. That's a big deal to me. I waited to report t/his, but it just/ kept on bugging me. 8/30/09 3:27 PM, cashier Laquinta, total 42.35. Can't believe Kroger doesn't honor the sign posted and their Management isn't honest.

I normally shop at kroger between 8-10am. Today, 8/27/09 at 8:30am. I was at the U-Scan check-out. I bought just a few items. I had two packages of Danish (apple & cream cheese), both of the same size from the bakery. Both Danishes had a label "buy one get one free". I didn't notice the price difference with the original price ($4.99 & $3.99) when I was scanning. I just notice It didn't scan as taken one off.

I asked the lady right after I had scanned the danishes. She said it will be taken off at the end. Of course it wasn't taken off. Again, I asked her to show me where it was taken off on the receipt. She looked at it and said I didn't scan one of them but it was okay cause it was free anyway and sent me on my way. I was puzzled, I was sure I had scanned it, so I double checked all my items outside. Sure enough, both danished were scan and this was when I notice the price difference.

I had to go back in and went to the customer service desk. Lucky me, I got the same lady. I didn't even have to tell what had happen, She looked at it and told me I had to buy the same flavor danishes but when ahead and gave me back my money back with an attitude. The lower cost danished $3.99 she gave me $3.89. She cheated me $0.10.

I will never shop at Kroger again. The stores are loosing money and they are trying to find ways to scam people. I can barely afford my grocery and for Kroger to try and cheat like this. People need to be extra cautious when shopping these days. Angry that I still lost money after the whole ordeal.

When I am parking my car, I watch as many employees are leaving for the day. They have taken up all of the close parking places. I complained to the manager. She assured me that she would talk to the employees. I have gone back to the manager three other times. And today again I witnessed the same people parking in front of the store. So the best parking spots are in use for 8 hours every day for employee use instead of customers. Bad idea. I guess I'll be going to WallMart, from now on.

your company hired him and he is disrespectful and stinks has very poor hygiene. he did not help me out he did not know if he had that product he falls asleep at work too

i came in kroger to purchase a few items at 10:00 pm when i got ready to check out the self check lines were only open. i told the checker laurie i dont usually do self check i told her that i had 2 free coupon for cereals and regular coupon also i wanted to use my 25.00 gift card she said ok she will take care of it at the end. when she finish she did not take off the other coupons. laurie told me i need to come back the next day because she could not give it to me i ask where is manager she said that their wasn't a manager in the store that could reverse the charges for my groceries. i just want to know that kroger is a big store and they do not have no managers that is not on duty.

finally she call a night manager over stock eric he also said their wasn't a manager in the store. so anything can happen in your kroger store and their is no one their that can handle anything. i ask laurie to give me back my money she told me to come back in the morning when customer service open. and also she has been with kroger for 30 year and she knows her job. i dont think so because that did not train her to well i feel like i was treat unfairly she walked away from me she start talking loud then i told her "i am not stuck on stupid you are because you dont know how to take off coupons you are the first person i ever been to that could not and i will report you to the head office for having someone like you here late at night that dont want to help and need more training on the job. management need to have a person that she be more qualified to talk to people.

I lost $100.00. H informed me that this kind of circumstance happens at least once a week in the warehouse where the gift card packaging is done. This is not acceptable I bought the gift card in good faith and now no one is attempting to show me good faith. I would like to know if there is anything I can do in this case.

This is my second complaint about the Kroger store in Sturgis, MI. Again, no cashiers just the U-Scan was available this morning. Then the scanners would not scan the items. The lady next to us told the attendant that she didn't like not having any other option but the U-Scan either. She said if the cashier was on break they needed to have another line open so people didn't have to use the U-Scans. She was quite unhappy, as we were. While the attendant was trying to help her we were trying to scan our items. 3 items scanned before 8 wouldn't. Finally, frustrated we just left all of our items and walked out of the store. The other lady said she wished she'd done the same thing. I now know of 4 customers who will never come back to the Kroger store and now I won't either. Every time we try to shop there it's either no lines open, bad cashiers, or no baggers. Just a note about products, their produce sucks and is very expensive.

I had a brace on my ankle due to a sprain ankle and I was going to the check out counter when this manager or asst manager stood behind me with her hands behind her back watching me struggle to put basket full of groceries on the counter I then proceeded to push the basket around the side of the counter so the cashier lady could easily store the grocery in the basket when this manager or asst. manger abruptly leaned over to view the bottom of my basket when she thought I was not looking the cashier lady looked at me with shame and ampathy on her face and looked back at the manager or asst manager and then looked back at me and said sadly is there anything underneath your basket that I can help you with? I said real nicely no its not. My complaint is that the same age old thing still exist within the Kroger stores always looking and following the Black customer. I will nolonger shop at Kroger until there is a customer service training initiated training employees to treat ALL customers with respect reguardless of color or race.

We bought Salmon Filet SC 9009 on 07/15/09. We baked it and tried to eat. The first bite tasted horrible ane stopped eating. For two days we had bad stomach ache and throwing out.

We are disgusted of Kroger's bad service and claim compensation.

I purchased items totaling $84.25 in the Kroger's store on Sunset Drive, Johnson City, TN on Tuesday, June 30, 2009. A cashier named Phyllis rung up my order. Before she handed me my receipt, she look at it and said my Kroger Plus card needed to be updated. I asked her what she meant. She said "Your senior citizen's discount isn't showing up." I felt as if I had been slapped in the face. I am not a senior citizen and do not appreciate being mistaken for one. I told her that I was very hurt and offended, that I was not a senior citizen nor was I anywhere near that age. Furthermore, she had no business assuming that people were senior citizens.

She apologized but it wasn't enough. I have never been so offended in my life. I spoke to the manager, Jeff, and while he apologized profusely, he didn't seem to realize or care how I had been devastated. I called the 800 number for Kroger's when I got home and spoke to someone who took down the details, apologized yet again, and assured me someone would be in touch. I left my name, address, email and phone yet have not heard from Kroger's.

Today (7/20) I called the 800 again and spoke to Katie. She checked and said the matter had been resolved, that the manager (Jeff) said they had no way of controlling "these things." That did not satisfy me at all. I think Phyllis should be fired. She offended a customer of many years' standing. I will never shop at Kroger's again. I told Katie that in the three weeks since this happened, I had spent $700 at other grocery stores since I would not be shopping at Kroger's again. She said she would relay all this to the district office and someone would be in touch. She said she was sorry it happened. Sure she was.

Kroger gives a 5.00 discount but, you can buy the same wine anywhere in town for $12.00! This is dishonest.

when i came to the checkout lane the cashier (the reciept says tammy) started scanning my items and another person started bagging them. i didn't realize at the time it was the cashier from the next lane. about halfway through the checkout process another customer approached her (the other cashier) lane. she left and i proceeded to start bagging my own groceries. after just a couple of bags the cashier (tammy) said she was finished scanning and i needed to pay.

I looked up and saw that nobody else was in the lane and waiting. so i said sure just let me finish bagging these last few bags (3 bags) and i was told "NO YOU NEED TO PAY NOW." I was a little confused as to the statement but i went ahead and paid the bill. while i was paying she quickly threw my items into bags (jars of salsa on top of bread and hot dog buns in the same bag and lg. cans of soup on top of tortilla chips, etc.) when i finished paying i noticed some items still on the belt (already scanned) not bagged. i turned around and realized why she had wanted me to pay so quickly. it was so that she could throw the other customers (next lane) into bags and then resume standing and talking to the other cashier while i bagged the little bit left.

i was furious but i held my tongue and proceeded to unbag everything i hadn't bagged and put it back on the table and rebag it to keep from damaging the fragile items. while they stared and kept on talking. she has got to be one of the rudest cashiers i have ever seen.

if it happens again and no one else is in line i'm probably either going to keep bagging or say "thank you i've changed my mind about providing business to a store that doesn't care about the way they treat people" and walk out.

I shop my local Kroger store between 8:00 am and 10:00 am. They always have just the U-Scan or the U-Scan and 1 lane open. I don't like to use the U-Scan so if that's all that's there I'm not a satisfied customer. If they do have one lane open it is always their worst cashier, a woman named Char. It takes 10 times longer to check out with her than with any other cashier, and she is rude has no clue how to do the job properly. I think if Kroger is only going to have one lane open they should at least have someone who can do the job and be at least a little bit friendly. I just went there this morning, which is the day before a major holiday, and the situation was the same. I do not use the U-scan because I believe they eliminate jobs, so, I had no option but to go to Char. Several times over the last few months I've had other people in line with me complain about the same things. Quite of few of them indicated they would just go somewhere else from now on. I will too.

I went to customer service booth to pay my utility bill. The lady behind the counter walked away without saying a word. Another store employee told me that she had closed the booth for lunch. This aggravated me since is was only 11:00 a.m. and had been open for one hour. I had to drive accross town to another Kroger, but it was worth it because the lady behind that counter was friendly.

My wife and I purchased a Kingsley patio and chairs from Kroger in Englewood Ohio in May of 2009. They cost $750.00 I put them together and placed it on the rear patio. One week later the glass exploded for no reason at all. My wife called me and told me what happend. I could not beleave it. We where wondering how we where going to explain this to Kroger and the manufacturer. My wife called Kroger they thought our story sounded untrue. They did give us a new glass top.

I called the manufacture Courtyard Creations in Woodbridge,On canada they said they had not received any complaints about this product but sent us a top as well. DHL delivered the new top about 4 weeks later the driver told me they must have had a defect in these tops. He had 4 of these to deliver that day,and 3 the previous day.

So now I know that their is a problem with the manufacturing of these table tops. I sure am thankful that me or anyone was not sitting at this table when it happend. We dont feel safe now that we know this is a hazzard for everyone. My kids and my self have been stepping on the glass and getting cut or glass splenters in our feet. Now we are wearing shoes at all times. It is a pain because we have a pool and have to keep taking our shoes off and on every time we go swimming. My kids and my self have been stepping on the glass and getting cut or glass splenters in our feet. Now we are wearing shoes at all times. It is a pain because we have a pool and have to keep taking our shoes off and on every time we go swimming.

I asked the employees on duty to get a brownie(s) from the case... I was told no, I was informed they had no time to help me come back tomorrow. I then came home and called the store, I asked for the customer service phone number and the lady on the phone told it is too late... and told me no she will not give it to me. I asked for her name she then told me "it did not matter" then hung the phone up on me... I have proof from my detailed billing,and I do not appriciate the attitude of the employees @ the store. I shop at kroger, yet; if this is the attitude of the company I will shop @ wal-mart...

It was around or about 415 on thrusday april 23 2009 Im won 330 on lottery im went to cash in so im could put some money my metro card first thing she holla im dont that much money today is paid day she was rude if cant cash lottery winner why sell lottery and

So one would assume that all were for 2 for $1.00. As it came out the price was more. My problem is, that if they have a sign for all the rest of the product then there should be a sign there also. I did not buy it for that reason. That is one way to make more money on a customer. I was very dissapointed, my Mother would have paid for it but the store is not dealing with he , which is 86 years and can't see the signs. She is one not to make a fuss , but I am. Please correct this matter or we will shop else where.

My complaint is with Kroger credit card a part of Ralph Grocers. They have a credit card I have had for over two years and have always paid on time but for some reason I guess because Iam always at my limit they dropped my limit down. Even thou I am never late. The problem is I never realized that they have this trick of getting people to pay a late payment by setting the the payment due date before the statement date this is very confusing . This way the payment due date comes and you are not aware of it and then your statement comes a few days later and your payment due is on it but it has already passed and then you are charged a $30.00 late fee because you did not pay it.

I called them and told them I was going to report this and they said this was legal. The reason it only happened to me this last time was because I would go on the computer before and see the due date and go ahead and pay the account but for the month of March I didn't do this and they caught me for the late fee and I was very upset and asked them to take it off and they refused. Not only did they charge me but it took me over my limit and they tacked on another late fee.

This should be illegal what they are doing with these statements. They are hiding the due date and then showing it on the statement after it has passed so if you were to wait until you received your statement to pay your bill you would be already late and would have to pay the $30.00 late charge. I asked them how they could send out a statement with a due date that had already passed and expect someone to have already pay it. It would be close to impossible unless you did like I use to do in going on the computer and taking a look or have a crystal ball. They should not be allowed to get away with this. This is a blatant theft.

In this economy I can not afford their arrogance and complete disregard for human kind.

Upon unbagging the the cigarettes, I noticed that the employee had made an honest mistake and handed the cashier one(1) carton of Marlboro red 100's "box"(as I'd requested) and one(1)carton of Marlboro red 100's "soft pack".

I called the store and explained the situation yet was told that I couldn't bring the mistaken carton back to the store for an exchange(I wasn't trying to get a refund...I smoke.)

I asked to speak to the store manager, Greg I, and he told me that there were "Federal" rules that don't allow for exchanges on alcohol or tobacco products once the customer leaves the store. I tried to explain to him that I do have my receipt for the purchase, I paid with "Federal Reserve Notes" and it was the store's mistake for retreving, ringing up and bagging the wrong item without me ever seeing what had been bagged until I got home. There is some store policy that doesn't allow the consumer to get their own cigarettes...a store employee must get them.

He hung up!

My son picked up 3 prescriptions. then my dr called in another after he picked it up. so I called when i got home. the next day they kept saying they didnt have it. i called my dr again. he said he called it in and he would do it again. so I called back and after asking do they have anything in the bin they finallyt said yes it was filled yesterday. now its 830 because finally someonw decided to check the bin anhd not the comnputer. I have beenj doing business with that pharmacy for over 20yrs and after lewis left over 10yrs ago the courteoues and concern and kindness left with him.

I have been a customer of Kroger's for almost 30 years and have had only a handful of complaints about purchased items, i.e.: milk spoiling within 2 days (expiration date was at least 1-2 weeks); bread molding within a few days; hot, fully cooked whole chicken from deli dry; and possibly a few that were nothing and not worth remembering.

Today topped it. I recently purchased a few Kroger brand raw whole fryer chickens, they were marked at 89 per pound. Upon opening the heavy plastic that encases the chicken, I immediately pulled out the thick paper packet within the chicken, I believe this is what Kroger calls the giblets. I was shocked and slightly stunned upon opening the thick paper wrapping. Within the wrapping was NOT giblets. A partial piece of chicken neck, 2 inches long, and not one BUT TWO fatty neck skins, which are about 6 inches in length. I do not know about everyone else, but what do you do with NECK SKIN and fat? Other than possibly boil it down for broth, or God forbid - fry it and eat it, maybe feed it to a hungry pet?

The outer bag notes, and I quote PARTS OF GIBLETS MAY BE MISSING, this would fine as is... MISSING, but not stuffed with items that are not considered usable. I believe these were placed to add extra weight to the bird, thus costing the consumer additional unnecessary money, especially now in this economic struggle. I look forward to defrosting the second chicken I purchased. Wonder if it has been padded for profit.

I am not certain if Kroger has their own processing plant for items such as these chickens, if they do own/run them, they need to correct this, give the customer/consumer what is promised. If Kroger purchases from a vendor, Kroger is paying a higher price than necessary and passing it along to us. In the end, I just wish giblets were giblets.

They threw away my written perscription. This pharmacy has the worst customer service of any pharmacy I have ever used in my 30 plus adult years. I now need to go back to my doctor's office for another visit and ask them to perscribe my medication again.

i CALLED to complain about a late fee that I was charged. I told the associate that I had paid my bill on time at the store. She said that I could not have because kroger does not accept payments at the store. I told her that for the past two months I have paid at the store, and as long as you have cash and pay the service fee, they will take the payment. She implied that I was lying, I told her that I had a receipt. She said it couldn't be right. I asked to speak to a manager. He said again that I couldn't be right, but gave me back the late fee. I did not appreciate the treatment and I am ready the cut up the card and find a friendlier verdor.

I used my rewards card to purchase gas and it only gave me 10 cents instead of 15 cents, I have more than 500 points and was quite upset. I called the Kroger office and they told me they were unable to help me. They said to call Master Card. which I have called in the past and they have nothing to do with the rewards.

I ended up paying more for the gas than I should have, which is upsetting.

went to Kroger purches Clorox bleach with other thing. it was put in the car back floor board. the next went to get it out of the car and it had spilled the cap on the bottle was not on there good.call store, talk to Dennis said bring it back, he looked at floor said it was bad and he would report it to the insurance company. which is Sedgwick

the floor board in my car is bleach mat and all. talk to Sedwick insurance and she wanted to give me 200 dollars and said she would denied the clam. her name is H. Rew. i will get the coast of getting it fix from the dealer that service my car.

So then he check me out shaking my milk all over the place and he ask for my number i told him but then changed his mind and said well put it in the atm machine that they have at the register i wa slike oh man .. he is just being mean because i gave him my number.all thought the process of checking out my milk he was mad i was a bad experince that when i was almost leaving he stated telling me thing under his breath i was sick of all this non sence ands i told him what is your problem ?? is it because i have WIC?? he was like yes . I was like was well im sorry but you dont pay fr my WIc and that shold notconcern you how i pay???

I've been a customer of Kroger for 46 years and my mother for 66. One day, there seemed to be a communication problem between the doctor and the pharmacy. Knowing the pharmacist,Tau as I do, I talked directly to her explaining my situation in which i was told very nicely that I would need to contact the dr. first and then he would contact them. So, I called the dr.'s office who said that Kroger would have to contact them. So I call Tau back and asked her would she please hurry and fax the request and it was getting late and the doctor may not get to it before closing.

I forgot to mention that this was for blood pressure medicatiotion that she had been unable to get for four previous days because of blunders such as these. The dr.'s office told me that they had as matter of fact taken special care to put her at the front of the line and had faxed the required approval ten minutes previous. I called my mom and told her not to worry it would be on the way.

She then said she took her own pressure 3 times (she has one of those machines) and it read 130/101. So I immediately called Tau back and told her of my mom's situation now and could she please go check on the approval? She immediately lost it on me. In her asian voice with was a little hard to understand she told me that she could not answer any blood pressure questions and what I needed was a medical doctor. She said that she had been there since 3 p.m. and I had called her 3 times already bugging her during the busiest time of the day. She would waste no more time on me, but if she had a dr approval she would fill prescription and that is all that is required of her!

She asked me to hold as she took care of someone else and when she got back on the phone to try to smooth thing over , at this point I had enough. Every pharmacist I have ever dealt with, even though they can't give medical advice, always had some basic medical knowledge such as when is blood pressure dangerous enough to get to a dr.,etc. I felt no empathy or compassion in her voice.

As she was trying to talk I flat out told her that I was quite aware of her feelings and I would only speak to her boss. So, instead of giving me a phone number, she transfers me to the store manager, who totally agreed with her and stated like a broken record they could do nothing without a doctors approval. I told him I was quite aware of that and if he would check the fax machine or the magic approval box it would be there. He said he had checked it three times and it wasn't there which I told him I thought was odd because by the time we all finished our dance it was faxed about 20 minutes before. He still just set there repeating We cannot help you without a Dr.'s approval. I told him his total sense of apathy surprised me more than anything else and don't be surprised to hear from me again.

I hung up and my phone immediately rang. It was my mother. To my surprise, she and Tau had been talking and Tau had told her she could give a loaner pill!!! If she had mentioned that to me on the very first call,all of this would have been avoided. So I sent my son to go pick up the loaner, called Tau back and instructed her to give my son the loaner and wait to fill the rest of the prescription so my mother would not have to wait 30 more minutes plus drive time to get her medication.

15 minutes later, I get a call from my mother saying my son is not there. Well, I thought, he had to stop and get gas so maybe that held him up some. We began to talk and he showed up while I was on the phone with her. She got her medicine and everybody was happy. I was still griping about Kroger to my mom when my son got home.

This is the kicker to the whole story. When my son got to the pharmacy, one of the techs went to give the loaner to him. Tau called her over and took the loaner back. Then she said to my son, You need to wait 5 minute. No s. I have this pet peeve about plurals but that is neither here nor there. It is just one more thing that irked me about the whole situation. Then she gave the tech the FULL BOTTLE OF ALTACE. It had been ready the whole time they were sitting there. She just had to be catty enough to make them wait 5 minutes.

Pharmacists have a lot of power when it comes to life and the quality of it. I would go so far to say that they sometimes have control over life and death. And to let petty differences come between that awesome responsibility is just unconscionable. When I try to get numbers for complaints,above and beyond the store manager who has already shown his true colors, I am told the only one that has them is the one true manager of the store.

My doctor telephone a new medicine in on 2/20/09. I called to inquire if prescription was there on 2/20/09, 2/21/09 and 2/22/09; each time the person I spoke with said no, nothing was there as of yet. I called 4 other prescriptions in on 2/23/09 and went over to pick them up at 8:15 p.m.

After receiving the prescriptions I had telephone in I decided to ask again while I was there if my doctor had call a new medication or changed any of the medication I was receiving. The clerk went to check and to my surprise another medication was in the pick up tray and had been t here since 2/20/09. Mine me I had been calling since 2/20/09 about this medicine. My blood pressure was 190/85 and this is the reason the doctor was starting me on another medication and I sould have started on it on 2/20/09 but unfortunatly the pharmacy said it was not there and it was and unfortunatly they did not call me and they knew I needed the medication. At the end of the transaction of paying for the medication--the four prescriptions I had telephone in and the new prescription that I should have been taking since 2/20/09, the pharmacy charge me for six (6) prescriptions instead of five.

Now I'll be inconvenience by going back to the pharmacy and standing in lines to get my $4.00 returned. Just a note: the pharmacist on duty on 2/23/09 at 8;15p.m. was very nasty and not very customer orientated. I spend a lot of money at Kroger stores along with intrusting my prescription health needs to their pharmacy and they did not think enough of my service to call me or tell me when I called that my medication was there. The pharmacist told me if the medication was not picked up within five (5) DAYS then they call the customer.

My blood pressure is very high and I have to confront these people that have no customer service training. I have bad knees and I have to stand and wait in line

I was at the leestown Kroger store in Lexington KY, buying light bulbs and thought I would pick up a pay as you go cell phone card for my financ'e and I thought she had a Tracfone so I bought it knowing I have always been able to bring back the card if the scratch off was in tack, I went through the auto check out and on the way past the cash reg the clerk handed me a receipt for the card. This was after I paid for it.

I went back and tried to get a refund and was refused and told gift cards were not refundable. I did not know I even bought a gift card I have always bought pre paid phone cards for us but not as gifts. No where is it posted anywhere this was a gift card nor is there any display telling anyone they are no refundable that we could find. I asked him why if I bought the wrong brands of cigarettes that they would refund it and he just said that's different and I should have known I bought a non refundable card for a phone. The ticket I got handed after I paid at the automatic check out said not refundable when I read it today. This is Just wrong. I had business and if there was no refund on anything I had to post it why does Kroger get away with it

I am out $40.00 and do not know anyone with a phone that can use this. I bought a $40.00 piece of plastic with no warning I could not get a refund in any type before I bought this card. Help me and others who do not know at Kroger's on Leestown rd deos not warn anyone that they can not get a refund or credit for there cell phone. We live on less than $1000.00 a month SSD this hurts us a lot by losing money and not being warned.

On Saturday January 17, 2009 I had a prescription filled at the pharmacy using the new insurance I changed to which is AARP MedicareRX plans UnitedHealthcare. The worker in there told me that they do not have this Co. on their list for $4 prescriptions and made me pay $38 in order to get it as I needed it. She went on to tell me that this company does not pay for Generic Drugs. I was heart sick because I cannot afford Co-Pays like this and now I am stuck with this Insurance for another year?

I am 80 years old and use a wheel chair most of the time and am on 02 all the time. I do not need the stress this lady put me under! I was sick too at the time so didn't start calling until yesterday. I called Medicare, Social Security, and this company. I asked this Company about not being on your list and they told me they were on your list??? I then asked them for a list of Pharmacies that would honor this insurance. They put me on hold while they researched this. When they came back on they started with CVS, KROGERS, And Georges who are opening up a new store here in my small town.

Now I had been getting my prescriptions at Krogers for years. This person needs to be educated as to what she tells people, especially handicapped people who have always driven 9 miles in order to have a riding cart to get groceries and her medicine. I think I need and apology and she better do her research before she tells anyone else that they do not honor this insurance. By the way my sister in law has the same insurance and goes to a Kroger Store in Hamilton, Ohio and was never told any thing like this. She just got one of hers and paid only $4. I seen my Dr. on Tuesday and he gave me a new prescription for this medicine.

I refuse to go back to Kroger's to get this filled and right now I think I will go to the new one that is opening up here. I am totaly fed up with what this person told me on Saturday which was not true at all. This insurance was Medicare approved and why this girl told me that this insurance does not pay for Generic drugs was a total lie! I have my receipt to show that I was in there and purchased this from the pharmacy. There is a name on the receipt but I don't know if it is hers or not.

Price difference from one kroger to another. exsample Cherries near my home 3.99 lbs and cherries at the Union city and Dunwoody location 1.99 lbs. Ask customer service rep why the big difference and was told different regions. This to me was not acceptable, being that the Union City store is 5 miles fron the college Park store.

I have decide that when I want to shop I will have to go 5 miles out of my way on shop near my job. We have always tried to support our community but this makes it hard. Knowing that we will have to pay more because of where we live. Walmart will match a prices of other stores and [Kroger] won't match [their] own store?

Price difference from one kroger to another. exsample Cherries near my home 3.99 lbs and cherries at the Union city and Dunwoody location 1.99 lbs. Ask customer service rep why the big difference and was told different regions. This to me was not acceptable, being that the Union City store is 5 miles fron the college Park store.

My complaint is that about half the time there are not enough baskets at the store at Polk and Cullen in Houston. When I voiced a complaint I was told it was because people took them home. Is this the only store that has this problem?

cannot carry a large order of groceries

About 2 months ago our Kroger Pharmacy changed computer systems. I have taken prescriptions in to be filled and it takes over 2 hours to get it filled, but yesterday was 5 hours. I took the prescription at 12:00 p.m. I ask the lady when it would be ready. She ask me what time I wanted to pick it up. I told her I would be back at 2:30 p.m. She said okay. I went back at 2:30 p.m. to pick it up and another lady told me it wasn't ready. She said the system had been down for an hour.

I was not happy. I told her they were losing a lot of customers because of there poor service. She told me they weren't losing customers. She said they were getting all the customers from a drug store that is closing in town. She said she could have my prescription ready in 20 minutes. I told her I would be back. I went back at 5:00 p.m. Trey told me the prescription was being filled at the time. He claimed the system was down for 2 hours. When I tried to talk to him he cut the speaker off at the drive thru.

I am sorry , but the customer service is terrible at our pharmacy. I have 6 people in our family and get a lot of prescriptions filled at Kroger, but after the way I was treated yesterday, I am in the process of looking for a different pharmacy.

The stores quality seems to be getting worse while the prouct is getting higher. I've lived in Southfield for 8 years and I've never seen it this bad. It does not seem to be every Kroger but only this one. I'm not sure if it is Management or the change in the type of people in the area. I'm an association president and a city commissioner so believe me when I say that this is happening. This needs to improve or customers will go elsewhere.

There were 4 people that left the store due to price and quality and went to Meijers on 12 mile and Telegraph. My wife did the same another occassion.

On Sunday December 7th I made a complaint to the customer service desk as I was returning recently purchased baby food that I discovered only seconds before feeding my infant was over 6 months expired! I made an exchange and voiced my concern, for their carelessness with such a serious oversite.

I returned to the same store on Wednesday December 17th, again shopping for food for my baby and was close to making the same mistake, as I noticed only after placing the items in my cart that they too were over 6 months expired! I went back to the service desk with the food that I had pulled from the shelf and after being told by 2 diffrent representitives that was not their department of concern-

Finally, I was given a weak apology and ANOTHER promise of the food being pulled from the shelf. I know as a policy of Kroger that if there is a misprint of price on your reciept, you are entitiled to $5.00 cash back. However, on these 2 seperate events, I was not offered any compensation for my extra travel, serious concern or my utter dissatisfaction! Not to mention that I fear for the mothers and babies that may have consumed the food before noticing that it was bad. I feel that something should be done to prevent that from happening again.

I visited the 203-A Commerce Avenue in LaGrange, Georgia Kroger on November 26th at 158pm. I visited this store because I thought I would be in and out as well as visiting Walmart the day prior to Thanksgiving would be overwhelming. The store was busy.

With my infant son in tow I wanted to only purchase two items. Infant formula and huggies diapers which totaaled $49.43.

I first gathered my diapers then headed to the customer service desk to purchase my powdered infant formula. Dedra the cashier rang me up. I asked her could I purchase the diapers up at the customer service desk as well she stated yes.

As I was being run up the security alarm went off in the store. As I finished purchasing my items, with an infant in tow I exited to the nearest door.

Walking out of the store the security alarm went off. I looked up at the customer service desk and Dedra waved me on to go ahead. When the alarm went off the FRONT END MANAGER of KROGER VICKIE VIELLIS said mam you can't go that way. I again looked over at Dedra and she waved me on.

With two apporvals I continued out of the store to the cooridor (outside with the carts) Ms. Viellis got up out of her seat, assumming I was stealing items made the comment, What do you have there?. I then looked at her and stated, Look at the lady at the check out she waved me on. She jumped to conclusion and harrassed me.

The fact that her actions warranted that I was stealing made me very upset. I then commented to her again She waved me on you need to talk to the check out desk. I just purchased almost $50 worth at this store and I receive this treatment. I am very upset about this incident and I no longer will shop at Kroger.

I spoke to the Mr. Lyn Brostrom the manager and discussed the incident. I requested in writing a letter of apology. He commented that the front end manager didn't know that Dedra had waved me on. That type of action in the letter was not what I was looking for. I wanted him to say that I advised Ms. V. Viellis regarding the incident and not to jump to conclusions.

I also called the customer service of Kroger and asked for a letter of apology, unfortunately I have not heard from Kroger.

I recently relocated to LaGrange where the is a a limited number of grocery stores. Public, Kroger, and Walmart. I chose that day, Kroger, I didn't expect to be treated as if I were a criminal and will not be returning to any Kroger stores.

the pharmacist would not scan my kroger card said i couldnt get credit because i am on medicaid

you are discrimination a gainst disabled people

I bought a Eating Richt Chicken & cheese Quesadilla. Bad! The rice was bland, no flavor and hd no cheese on it. The quesadilla had very little cheese and even less Chicken. I purchased it at Kroger and the number on the end of the box 70087000

As a single senior, I don't cook but I buy lots of dinners and eat about 2 dinners a day.

I made a purchase from Kroger on 28-Oct-2008 totaling $104.14.

I purchased several items that I needed along with a few products to help my fiance with her eczema. My fiance told me that the cream that I purchased the last time made her itch and that I should take that back.

I placed the eczema cream into one of the bags that I thought the receipt was in and threw the rest of them away. I went to the store on 29-Oct-2008 to return the eczema cream and two candy bars that I no longer wanted.

The person took the candy bars without a receipt and said that I needed a receipt to return the eczema cream. I said okay because I had the receipt at home. I did not realize the trash was taken away that afternoon. I returned to the store on 30-Oct-2008 and asked to speak to a manager since the young lady did not have the authority to override the eczema cream purchase.

The assistant manager (female) said that they could not return the item without a receipt. I asked why and she could not answer. I asked if that was company policy and she said she did not know but she could not take it back. I asked to see the policy and she could not or would not produce it.

I asked if I got my bank statement showing the purchase was made would she return the item, and she said yes. I asked to speak with the store manager (male) to take it one level higher. I explained the situation to him and asked if he could return the item without a receipt, and he said no. I asked if they could look it up in the system and he said no.

I explained that it was a contradiction to take something back the previous day without a receipt and state that you could not return an item that cost a mere $12+. He said that is right, have a good, and walked off. I went to my bank and got the statement and returned to the store to speak to the assistant manager that said she would return the item.

Another manager was at the customer service desk and asked how he can help me. I asked to speak to the assistant manager that said she would return the item if I came back with my statement. That manager (male) called the other male manager and told him what I said and he still said he would not return the item. The young lady at the counter said that she could look up the transaction and that it would take her a few minutes.

The manager said she would not look up that item and that they were not going to take the return. I told him that I would never shop at this store again and he said good that would be the best for both of us. I called him an A-hole and he told me to leave the store because I was trespassing.

I called their customer severs for corporate to report the incident. Corporate customer service stated that the policy states that items under $10 can be returned without a receipt, and items above $10 requires a managers approval to issue an in store credit for the item.

I was not a happy camper because I had proof of purchase via my bank statement, and their employee stated that they had the ability to look the item up. The managers of this store have no clue about customer focus. They need to recognize that customer pay their bills/salaries, and that for every bad experience a customer will tell up to eight persons that may tell addition persons, thus affecting the business tremendously.

This store could have kept me as a customer by returning the item and issuing me a store credit. They would have still had the money in their store and possibly made a higher profit depending on if I lost the card. These managers definitely need training on the voice of the customer and having a customer focus.

All of this for a mere $12+ but it is the principle and I dislike poor customer service.

I phone in a prescription for my 18 year old step-daughter, and a day later went to pick it up and received her bag with her name on it. Later on in the evening, Kroger calls on caller id, wanting to speak to her, I advised she wasn't home, she said have her call them. I asked them if they wanted to speak to her father, the lady said no, but could I see if I could locate the pharmacy bag. I said yes, she said look to see whose name was on the bottle.

I saw it was a different persons name, and it had high blood pressure medication in it. and she asked me to return it. and when I did they acted unconcerned, and what is strange, her bottle and this guys bottle was filled by two different drugest personell and on 2 different days.

I am very upset over this due to if she would have taken the medication, she only weighs 118 lbs and 18 with normal blood pressure. and the man is around 65 and over weight, I feel this could have caused her to die!

I called in to the Kroger Pharmacy Saturday night 9/13/08 and re-filled my prescription. I talked to the gentelman and he said that he had taken care of it and spoken to my doctor about refilling the expired prescription. I has just used my last one.He told me that it would be ready shortly. Today 9/15 I came into the Kroger in Carrollton and tried to pay for my prescription, and the women working behind the counter were clueless. They acted like there was no man that worked in the pharmacy, could not locate my prescription, then stood there and scratched their heads for a few minutes. After standing still they found a crinkled piece of paper, that supposively they had written down, or in their words documented that they had called my doctor and had not been able to get in touch.

After i left frustrated I called my own doctor, in other words having to do their job for them, and my doctor had never recieved a call or a fax from them, as they had previously told me. When i asked to speak to a manager they told me that there was no manager over the Pharmacy and that there was nothing they could do for me. When I called the Pharmacy back to tell them that my doctor had not recieved a fax or a call the older woman that had spoken with me at the store smarted off well we documented it, we have it right here (speaking of the wrinkled up paper she showed to me while i was in the store) and then rudely hung up on me with no apology or resolution that they would now try and contact my doctor, since i had gotten in touch with them prior to calling her back.

I Had to call cooperate and still have not heard anything from Kroger Pharmacy although my doctor said that they faxed them the refill prescription hours ago. I do not think the Pharmacy employees got any sort of punishment for their rudeness and horrible customer service. They did not call me when the prescription wasn't ready and let me drive up there without knowing, did not contact my doctor, and did not contact me once the prescription was ready!

On the late afternoon of 09/09/08 I purchased some chicken wings for $10.06 & chicken legs for $4.39 from Kroger. I went straight home, since I am disabled and do not get out much. When I got home I started to prepare to seperate the chicken pieces and put them in plastic freezer bags to get them ready for the freezer. When I opened the packages I bought from Kroger, the stench hit me in the face. All of the chicken pieces are spoiled. I was shocked, because I have always known Kroger for their fresh meat and produce.

I have not been able to return my purchase, so I froze the pieces until I can return them, which will be after the hurricane passes over Houston. Very disappointed in Kroger. I want my money back and they can have their spoiled chicken back. I am a 67 yr old disabled female on a fixed income. Do not have $14.45 to throw in garbage because of someone's negligence.

My wife was injured when the grocery cart collapsed to the floor, trapping her hand. Moments before she advised the manager that the cart was bad. He offered to replace it but as she was headed to check out she declined his offer. Because of her declination, Kroger refused to accept responsibility for the accident. Kroger offered $250 as a good will gester. We declined and will no longer be Kroger customers

My wife has a hand injury that will trouble her the rest of her life. Also, due to a build up of calcium the her hand does not look normal.

The $4 monthly and $10 3 month prescription rates have to be taken with a large grain of salt. The magic word left out of their radio adds is TYPICAL. A monthly prescription is what they determine to be typical. My son had a prescription for 3 months of a drug on their list, at 2 pills a day. Kroger has the typical monthly dose max at 20 pills (2 a day for 10 days).

My son had to pay $10 for 1 month of his dosage which is three times their typical monthly dose. I spoke with the pharmacist and he said you had to look at their handout to determine what you get for $4/$10. He said, for the purpose my son was taking this drug, his dosage was not unusual, but it wasnt TYPICAL. He even knew why he was on this dosage. He said there were lots of really mad seniors who take a certain blood pressure medication. Many of them are on two pills a day, Krogers typical dose is one a day. They pay double the advertised $4 a month.

Ended up paying $10 for what was advertised as $4. Still a good deal, but not what was advertised.

This is an on-going situation. Most employees are indifferent about customer service, and management is also. People behave badly in all departments. Example. As I was unlocking my bicycle from the rail outside this store the other day I overheard an extremely audible offensive conversation of a sexual nature. One of the male senior citizens that acts as a greeter was regaling the security guard with that one. I have had one manager, Randy Burns, yell at me so much he was spitting in my face.

I use to complain about the fact that my groceries were bagged very badly. I would complain to one Manager about the fact that meat got bagged with other things, like produce. Eventually the district customer service told me I should consider bagging my own. Well, that is somewhat difficult to do while unloading the cart and watching what prices get entered. But I do try.

A couple of months ago, there was no person to bag the groceries and I began to bag my own. After a moment or so a kid came and started slinging in my groceries. I was just rescuing my bread from a bag of sweet potatos he had bagged it with, when he began to bag with hamburger with something besides meat. I stopped him, and tried to tell him why this was dangerous. He walked off. I called after him, young man, I was talking to you. He kept walking and commented to other baggers who all laughed. The lady at customer service came over and asked what was going on. I told her and told her that the kid--Anthony--walked off while I was speaking. She said she could hear me clear over in customer service. She did call the manager. Anthony was not made to apologize to me, or fired. No one called me. The old manager told me when I complained about the inappropriate bagging of meat that it wasn't a perfect world.

Finally, a little incident from this week. I was using U Scan. The change return failed to give me my four cents change and I applied to the cashier. There was a woman standing by the cashier laughing and talking. The cashier gave me only 3 cents change. I told her that, and she gave me the other cent. No hellos no apologies for the trouble, no apology for the her mistake. I stopped by customer service. I said the machine in U scan is malfunctioning. He said, well did you tell the customer service manager? I asked if he wasn't customer service. He said, The customer service manager is standing, talking to the U Scan cashier. That about sums up how our local Kroger is run.

There are many health problems caused by physical contamination of other foods by raw meat. Hamburger and Strawberries do not belong together. One day some one will get really sick.

I was at the gas pump filling up my vehicle at the Kroger Store #461 in Sachse, Tx and the pump did not shut off and at least a gallon and half went all over my suv. Gas prices are high enough without the pump malfunctioning and losing gas on the ground. I had between a fourth of a tank and half of tank when I began to fill up. My tank only holds 19 gallons and the cost was 54.11 for 15.118 gallons which my car would not have held that much gas even at 3.60 a gallon or 3.57 with Kroger discount card.

I told the store manager and he stated that I was the second customer that had a complaint but he did not close the pump so someone else would not have the same thing happen to them. I think this was extremely wrong. Gas costs so much that you do not want to lose it on the ground. They should fix the pump.

Loss of gasoline and cost of the gasoline that ended up on the ground.

I went into the Kroger store and while checking out I was paying w/ a $100 bill, cashier used her conterfiet pen to mark bill and told me she would need to get me change from cust serv. When she retrnd it was w/ a mngr that stated the bill was fake. Advised her that I had just come from Wachovia withdrawing the funds as well as brought attention to the fact that the cashier marked the bill, mngr Ms. Jackson stated that didn't matter.

I proceeded to leave and go back to Wachovia to find out what was going on. The tellers in Wachovia off Northside Dr. couldn't understand why they would say the bill was fake when they marked it with the conterfiet pen and the mark showed the bill was not fake. I requested that they switch them anyway , which was done. When I returned to Kroger the same mngr Ms. Jackson said that is the same bill when clearly this one had no marks from the conterfiet, she states she would not be taking that bill either. I then asked for another, Ms. Jackson proceeds to call for the mngr over the intercom.

In turn the person (I later find out it is Mr. David B, which Ms. Jackson was as well calling for Mr. B) calls on the phone and Ms. Jackson states to him Can you come up here the lady with the fake $100 is back. First that is defamation and slander to my character, I in fact was using another $100 that was legit and directly from the bank! The male Mr. David B. then came & I explained to him what was going on in the process Ms. Jackson is saying I am not being honest, so I then advised the best thing for me to do would be to get the # to the coporate ofc. & names of the employees involved. Which it was given to me by Mr. David B.

After leaving the store I immediately proceeded to contact the coporate ofc. and was transfered to Angela which cust serv rep. stated she is the Regional Mngr. Advised Angela of the situation and was informed by her that she would put the complaint in the system but each store is allowed to refuse any bill that is suspected to be fake, I explained to Angela that the bill was marked and shown not to conterfiet, it is hard to believe that an employee working for Kroger has an eye trained to seek out conterfiet bills when the very product you are given to detect them says the bill is not fake!

I have shopped at the Kroger store #270 Cobb Pkwy for 3 yrs and I am severly disappointed in the conduct of the mngr Ms. Jackson. I can say Mr. B really couldn't do much at that point because I was done with being defamed! I ended the call with Angela being told the complaint would be put into the system. I contacted Angela at 1800-Kroger and was transfered to Angela. I then went to Publix right @ the corner and used the bill reused and it too was marked w/ a conterfiet pen and taken.

The only consequence I feel will result from the events that took place would be, I will no long er shop there.

I called into the pharmacy for a refill on my medicine (Enalapril Mal Tab 5mg) and after taking 2 of the tabs, one on Friday, the other on Saturday, I suffered adverse reactions. It wasn't until Sunday morning after contacting the pharmacy, that I found out the script wasn't filled properly. It was filled with a higher dosage than what what prescribed by my doctor. I was told to go to emergency due to my complications. I went to an urgent care office, and after taking my stats, I was sent to Beaumont Hospital emergency room.

I'm on Medicare with no other insurance. I can't afford the out-of-pocket cost going to urgent care or to the ER and the follow up visit to my doctor.

On Saturday March 15, 2008, I made a routine trip to Kroger Store #L768 on Leestown Rd, Lexington, KY. My issue is with the checkout lane I used. I chose the cashier assisted checkout. Aryone was working the only lane open; her line was extremely long. (I must add that the self-checkout was manned by FOUR cashiers..that is an all together different complaint though.) I start to load my groceries on the moving conveyor belt. I had a large purchase to make, and before I could get them all on, the gentleman behind me starts to unload his as well. I didn't have enough room so I politely asked that the cashier stop the conveyor. Aryone either didn't hear me, ignored me or refused my repeated request. This caused the order behind me to take too much space and leave me frantically trying to load all of mine. I was holding a large item, a 15-pack of Budweiser bottles, (the pins). The still moving conveyor, combined with the on-coming items from the gentleman behind me, caused a crunch of sorts that forcibly knocked my cellular phone from my hand. It hit the concrete and shattered.

To give an example of exactly how disinterested the cashier was in my struggle: she failed to charge me for part of my order. (I didn't realize this until I reviewed the receipt for your contact information.) My phone is now a total loss. It does not work in any way, and a replacement will be $120.00 for the same model. I feel that it is the store's responsibility to replace this due to negligence on behalf of their employee, Aryone. Any response would be appreciated.

I now will be at a loss of $120.00 and time away from my phone that I use to make money. Kroger L768 will be at a loss as well due to her inattentiveness; I walked out with $12.00 of product for free.

I recently received a mailing from Kroger Atlanta with a message from Bruce Lucia describing me as one of their very best customers and including a number of coupons chosen especially for me. One of these was a coupon that gave $20 off groceries for each new prescription brought to the Kroger phramacy. What a contrast with the service I received at the Carrollton, GA Kroger store on 3/1/08 from Allyson Tant (Manager on Duty around 6:30 pm). On Feb 29th I brought two prescriptions to the pharmacy along with the coupon which should have entitled me to two $20 off coupons for my next shopping trips. The woman who rang it up scanned it all correctly, noted on my coupon that I had used 2 of the 3 available offers for $20 each, and informed me it would take about 20 minutes to load onto my Kroger card instead of giving me a gift card or paper coupon. I returned the next day under the assumption that I would have $20 available on my Kroger card to apply to my purchase. I spent about an hour shopping, totaled my purchase and was told by the cashier that nothing was coming up on my card. She called over the manager, Ms. Tant, who tried to call some office that was closed and then said I was basically out of luck, there was nothing she could do. I explained that I would not have done a big shopping trip at Kroger that day had I not been told yesterday that I would have $20 available within 20 minutes and that this was clearly Kroger's error. The only solution she offered was to void my transaction (after I had spent an hour shopping!).

I said again that I thought it was very poor customer service to basically imply I was lying. (I had my Kroger card and pharmacy coupon that had been noted on by the cashier yesterday, and she could have just checked with the pharmacy!) She still refused to honor the $20. Her response was that she wouldn't know what to say to Risk Management. How about saying that you give good customer service? At this point she just walked off. I was not given any information about how to redeem the $20, a customer service number to call, or anything. I noticed as I was leaving that she was just leaning against the customer service desk with another employee pointing me out and glaring at me--like I had done something wrong by asking for the discount they offered me!

It seems obvious to me that good customer service would simply have been to check with the pharmacy, confirm the prescriptions and err in the customer's favor. I am now out $20 that I should have been able to save on these groceries; that counts for a lot for a family on a budget. I am usually happy with Kroger and feel they give me a good value, but I am now reluctant to return except that their store owes me $40 in groceries for the two prescriptions. I have no idea how to ever recover it because I no longer trust Kroger to give decent customer service. If Ms. Tant was giving the type of customer service they endorse, than I will just shop elsewhere from now on.

My purse was stolen, including my checkbook, license, and credit cards. The thief, among other things, wrote several checks at a Kroger store in Dayton. When I was contacted by Kroger, by mail, I immediately called them and explained the circumstances and they sent me an Affidavit of Fraud to fill out, which I did as soon as I received it because Kroger was calling my mother's cell phone constantly and mailing threatening letters every other day. The Affidavit had to be notarized, which is extremely hard to get done with no ID and also with the hours that I work. After getting this done, however, I sent it to Kroger along with a copy of the police report. The calls and letters stopped and I heard nothing from Kroger and I assumed all was well.

Six weeks later, the phone calls start to my mother's cell phone again, threatening to turn me over to collections. They said they had not received any of the paperwork, even though the harassment had stopped for six weeks. The girl on the phone stated that I had to go to my bank and contact Kroger, who would fax another Affidavit to the bank, while I waited. Then I had to sign it and get it notarized and fax it back immediately, and that she would not mail me another, even though I work days and couldn't get to a bank to wait on a fax.

My mother wrote an online complaint to Kroger and received several calls offering to resolve the issue. A really nice man named Tim sent her another Affidavit, which we filled out and got notarized and she mailed it back along with another copy of the police report and copies of all notices sent by Kroger Collections. NOW, my mom is being harassed by some collection lawyer named Meade who calls her cell phone every hour even though neither one of us wrote the checks! We have cooperated with Kroger on every level, even though they conveniently 'lost' my original Affidavit and they are harassing my mom who has nothing to do with this! She is just a co-signer on my checking account but her name wasn't on the checks so the thief didn't sign her name, they signed mine. Curiously enough, Kroger employees cashed these checks without proper ID, and my mother and I are the ones being treated like criminals. Also, a friend of ours had his wallet stolen and guess what? Charges were made at the SAME Kroger store on his credit card. I think Kroger needs to check into their hiring and stop harassing innocent people.

Harassing phone calls. Messing with my credit score.

I was shopping at Kroger's on 07-07-2007 and as I approached a pop display about three cases of pop fell off the display and landed on my right foot which had already been broken and was in a open cast. Just as it was falling a store employee named Chris saw it and hollered, "oh my God, look out." Chris sent for the manager whose name was Charles while attempting to help me. When Charles came he sent for a camera to take pictures, but when the camera got there it did not have any film in it so he just made a report of the incident and he asked if I was injured. I told him yes as he could see I was in a open cast. Before he started the report he told Chris to clean up the mess.

I went back to the store the next day and saw they had put up a barrier around the display to prevent this from happening again. As Charles was making out the report he told me if I went to the doctor to bring him all the bills and he would forward them on to the appropriate people. I did as he told me and he said he would take care of it. I talked to Charles several times after this to see how things where coming along and the last time he told me that it was out of his hands now and to quit bothering him with it because these thing take time and they would be contacting me. After all this time I haven't received a response yet and I am at my wits end. I would appreciate a response to this matter.

This has caused my a great deal of pain and suffering and my cast had to be changed due to the swelling cause by this injury.

Kroger advertises a discount on gasoline purchases based on the amount of money you spend the month prior. Several times I have spent over $750 in one month to qualify for the 50 cents off per gallon of gas. As had happened in the past, I experienced a fill-up where my receipt showed a 3-cent discount instead of the 50- cent discount. I asked the customer service desk at my local Kroger's what I should do about not receiving the discount and was told that the machine must've been down. (It does that a lot lately.) Also, that all I had to do was call the 800 number for the credit. Cool. I call the 800 number, and my information is taken and a promise is given that I'll get a phone call back. I gave both a daytime and evening phone number. I receive a message on Friday EVENING (February 1st) on my work phone from Chad at Kroger's, who says that I'd only used 3 of the 4 fuel fill-ups, that I should be all set as I had until the 3rd to use another fill-up. Huh?

First, if I didn't regularly check my voicemail, I would not have received his message until AFTER my time allotment, and second, I didn't need another fill-up. This irritated me, so I tried to call Chad back at the number he left (614) 898-3572.... and got ringy-ringy-ringy off the hook. NO answer, NO voice mail. So I just get blown off? Not my style. So I called the 800 number, left a message containing all of the pertinent information and followed up with an email on their website. I get another message on my office phone AT NIGHT, mind you, from Stephanie, who says she needs more information. I call her back, and another girl says Stephanie doesn't get into work until noon. I can have her call you back. Cool. Please do. Get home, and guess what? Yup. Stephanie called me back - AT MY HOME NUMBER. And, better yet, she leaves me a message that she's looked at the 3 fuel fill-ups, and she sees I received the discount on all three, so issue's resolved. Now I'm feeling righteously agitated. Call me a liar after blowing me off initially? NOT acceptable. So I just left a rambling message at (614) 895-2694 (at least SHE has voicemail) asking for a fax number so I can fax the receipt that clearly shows the 3 cent (instead of 50 cent) discount.

I've probably spent more than I would have received in the credit I was looking for, but Kroger's has just lost my $500-900/month grocery money. PLUS, I will go out of my way to tell everybody how I got ripped off at Kroger. Anybody else miss the day when the customer was appreciated? I work with several hundred fellow employees, and if any of us treated our customers the way I was treated, we'd be looking for a job elsewhere.

Mental anguish (repeated attempts to resolve the issue), defamation of character (called a liar), blood pressure escalation.

I purchased a sponge mop at the Kroger store close to me. It is the Kroger Everyday Living brand. I found that when I started to squeeze out the water, the handle would not stay in place once I finished squeezing the dirty water out. Instead, it just hung and dragged along the floor behind the mop. I expected more from Kroger than an inferior brand. This is my second experience with a Kroger brand that does not do what it was created for; so there's no way that I will ever buy anything labeled Everyday Living.

The cost to me was only $7.00; however, I needed it to strip a floor. I won't bother taking it back to the store; I simply will not purchase that brand name again.

These stores advertise weekly many products on sale for the week and do not even have ANY the first day of sale. Many customers (elderly) drive numerous miles to save and are blatantly denied. A rain check may require 2 or more return trips.

This extention of KROGER FOODS, sends invoices two days before the due date, so you are ALWAYS late and get assessed Late Fees on credit card. They operate through RBS (Royal Bank of Scotland) in Bridgeport. Then they start calling 8 to 10 times a day (Documented) to harass you for the late payment.

Credit report is scarred, my home phone is tied up with automatic calls every two hours - (Have received 86 Documented calls since 12/24/07, Even Christmas DAY !!

GLASS-TOP TABLE Self-Exploded!

I purchased a 10-piece set of outdoor furniture from Kroger. It consisted of a large round glass-top table, a small glass-top table, six chairs, and two footstools. We really liked it. Unfortunately, the large round glass top table self-destructed into thousands of little pieces of broken glass.

I do not know the name of the manufacturer, only that it was sold by Kroger two summers ago.

Mr. Dave Dillard, CEO The Kroger Company 1014 Vine Street Cincinnati, OH 45202

Dear Mr. Dillard:

On Saturday morning, September 22, 2007, I went to your Kroger store located at xxxx Westport Road, Louisville, Kentucky, 40241 to have some balloons blown up for my Grandson's 1st birthday. I was charged $20.00 - $1.00 for each $.10 balloon which is far too expensive.

When I went to pay for the service in your flower shop, there were several buckets of water with flowers in them. Due to the location of the buckets, and my

juggling the 20 balloons, I couldn't get close enough to the checkout register. In all of the maneuvering that I had to do in order to pay, I dropped my cell phone into a bucket that had water in it.

I know that I have some culpability, but I believe that Kroger shares some too.

There shouldn't have been flower buckets full of water placed around the checkout register. If I had dropped my cell phone in your phannacy or deli, the worst that would have happened is some dents and scratches on the phone, but it would still work. I feel strongly that Kroger has some liability - you should not have buckets full of water at the checkout register where your customers pay.

I am a former corporate Vice President of Sales and Operations until retiring following a stroke, so I know about customer service. One caveat is you don't clutter up your checkout area under any circumstances. Also, it is a safety issue and concern.

I have been a Kroger customer for over 30 years, spending thousands of dollars during this vast period of time. It would not make a lot of sense to lose me as a customer over approximately $200.00. One unhappy customer can cause irreparable damage in the Louisville market through word of mouth, telling people at church, writing a letter to the Better Business Bureau, the consumer trouble shooter at a local television station or newspaper, etc.

I returned to the store and was told that it was entirely my fault and that they wouldn't pay for my cell phone. I then called your Corporate office in Cincinnati on Monday and was told that there was no way that I could be reimbursed for the cell phone. I wonder what W AL-MART and MEIJER would do?

I talked with the manager and emailed Krogers the following:

I just discovered that your YELLOW STICKER PRICE CUTS....are LIES.

I was looking at the Clariol hair color...it had a Price Cut (scissors and YELLOW tag).

For some reason I decided to look at the regular price.

The REGULAR price was 38 cents LESS than the PRICE cut price. ALL of them were that way.

I took one of them to the manager who said she would be contacting corporate. I shop at Krogers several times a week. I will be randomly checking them from now on...and will REMOVE those that are lies... It really makes me very angry when business people think people are STUPID and do these kinds of things. Your customers deserve better than this!!!!!!

I went into Auburn Kroger in the beginning of April and purchased thirty dollars worth of items. While I was self-checking out, the female cashier then told me you have a 15% discount that you can use before the end of April, do you want to use it now?. I told her no, that I would come back and make a bigger purchase than usual because of the discount later next week. I asked her why I had received this discount and she said because of the amount of money I had spent there over time.

So I returned to the Auburn Kroger and ended up spending a substantial amount, so much so I would have received a 45 dollar discount. When I was checking this next time, I put in my Kroger number then mentioned what the previous cashier had told me. The new cashier said that it would come up at the end when all items had been scanned. Needless to say that the discount was not there and for some reason there was no trace of the discount.

So I paid for all those groceries, I even bought things I would not have normally if it wasnt for that discount. I felt embarrassed having to stand there with a long line of other agitated customers mad that I was taking so long.

This situation alone really bothered and upset me. I could not understand how one employee informs me of a discount and the next cashier and manager on duty could not find the discount that had been there before.

I called the store after I left, embarrassed, and spoke to a woman named Nancy. She told be to call 1800KROGERS and speak to the loyalties dept about what happened- she was helpful. However, the customer service reps were not.. I called 3 times over the next month without ever hearing back.

The second time I called the woman said she would even make a note that I wanted to be contacted. The last time I called on May 18, the woman informed that something with my number did not match my account- which makes no sense. They apparently could not find any information on my account regarding the discount.

I am a college student. I have to work and go to school. I would never spend that much money on groceries if it was not for the discount.