Key Foods

I constantly have to get into arguments with the cashiers at this store. Half of them can't even count money or have to do it so slowly, the lines grow huge. Tonight was the last straw. This chick rang something up wrong by the SKU number, which happened to come up as tomatoes, even though it was an onion. So happens the next item were actually tomatoes. So I noticed it twice on the screen and somehow, the onion came out to $2.84. A single onion. So, I point out the mistake and she gets really nasty and shakes my tomatoes in my face and says they are right here. It literally took 4 attempts of pointing at the screen to make her see she rang the onion up as tomatoes, costing me about 2 bucks extra. The rest of the transaction she wouldn't speak and threw my receipt onto the belt when I was done. Go back to DR you little **. It was just a mistake and you turned it into what will now be a boycott on this store.

This store's prices are over the top, and the meat they put out for people to buy, especially the chicken, is disgusting. They would not take it home for their family but expect us to buy it. It's terrible! They treat their customers like they are doing them a favor. I am speaking of the Key Food on Lenox Ave and 139th Street in Harlem. We need to boycott that store and run them out!

I only shop there when I have to and then only for sales on boxed & canned items.

On August 9th 2011, at 11:32am, I went to purchase groceries and I discovered bacon (Farmland and Oscar Mayer) expired as early as July 6, 2011 on the shelves. It was brought to the cashier's attention.

On the August 17th 2011, at 12:30pm, I returned to the store to find the same bacon which was originally priced for $5.99 and $6.99, repackaged and the expiration date was concealed, on sale for $2.99.

Their products are spoiled. They erase sale dates and put new ones. All meat products such as chicken breast and so are spoiled. Once I bought a formula, Similac, was passed expiration date. Almost everything is pass from the expiration date. They do illegal business there changing dates. A lot of my neighbors got sick from their products.

Our entire building is sick from eating KEY FOOD meat, dairy, and all perishable foods. most of it has expired and they still sell it. why is KeyFood still in business ?!?

We shop next door twice a week and always find rat droppings and holes in the containers of food, chips, marshmallow bags, anything in a plastic or bagged. I told the manager 3 times and he said it was a mistake. Finally, I took pictures and saved a bag with the hole the rat made.

I opened a bag of chips and we ate from it without realizing that it had a mouse-sized bite on the bottom with teeth marks. By then, we've eaten half the bag. I was the only one to get sick and went to the hospital. At first, when I got sick weekly, I thought it was just me. Then I found out they turn off the fridge every night and the food spoils. Now I can no longer tolerate meat or dairy foods.

Key Food supermarket on Lydig avenue continue to sell bad meat. I've told the manager every time that I've bought bad meat that there is something wrong with the meat. Five times in a month, all together about 15 times in a few months I've bought bad meat from this supermarket. I'm fed up with returning the meat constantly. The meat usually chicken has a foul odor and a lot of the time there are red meats that have turned brown and still continue to sit out for sale. If this happened once in a blue moon it's understandable, for this to happen that many times in a few months there is something wrong.

At 2:34 pm on Tuesday, Dec. 08, 2010, I was approached by a person asking me to empty my packets. When done so he ordered me to empty the contents of my purse at the checkout point by the register number 5. Since he didn't find what he was looking for and still insisting on, "I know you put something in your packets at baby food isle."

I told him that I wasn't even at that area. When I asked him to show me the security tape which makes him so sure it was me and giving him the right to insult me in front of all those customers with such a violent attitude, he was speechless. Then I requested to see his credentials which he could not present. Then I asked to see the manager and he told me that he is the manager. He named himself as Nilsson. I asked his last name but he refused to give it. So the store manager violated me publicly without any proof or evidence and to make the matter more embarrassing, he didn't even apologized afterward.

I was very furious and did not know how to deal with this embarrassing situation. All I could say was that as a manager you are not doing your job right. You should make sure before taking any action not to violate an innocent customer. His response was you are not doing your job right. I left there crying, with the entire store staring at me. I am embarrassed, violated and emotionally damaged and I don't think I could shop at this store anymore.

This complain is in conjunction with the one I made against Key Food yesterday. I had mentioned at the end of the last complain that I would go again and buy the same items that will have registered price (not amended). I went there yesterday and went to another cashier. Once they had already accepted the purchase, but they noticed me and canceled the register and entered the correct price. So again, the slip showed the correct price. Well, I canceled the purchase.

I paid and collected the register slip without any complain and my complain is getting more weight now. Today is Thursday 09/30/2010 and the last day of the weekly prices of their items. Tomorrow the weekly prices will change so today was the last day I could buy the same stuff to show that they didn't change their register.

Key Food (Under New Management). I have marked around 7 to 10 times that they are ripping me off. The trick is that if one notes overcharging the person at the register send someone to check the item and once the correct amount is confirmed they give credit in the register slip and charge the correct amount. Very good here but the wrong price and the credit never appear in the register slip and one goes with the slip which is no use for the complain to you. This happened to me today.

For years, our family has had this problem, that the computer check out does not reflect the sale price advertised. We catch it frequently, more lately, because we've stopped trusting them now, and always check the price, before leaving the store, so we can get the discount from the service desk. My 88 year old mom sometimes doesn't realize, until she gets home, that they ripped her off, yet again, so it means another trip to the store. Almost every single time we've shopped here, we've had to go to the service desk to get our discount. We were not paying the advertised discount prices for items. Paying full price at the checkout for sale items.

The price discount for all items on a Thursday night do not reflect the labels in the store. I got charged $3.29 for chicken broth that was listed for 2 for $5.00. I got charged $3.29 for yogurt on sale for $2.50. The cashier and return merchandise clerk did not honor any discounts.

Advertised sale products are frequently unavailable/not available until the last day or two of the weekly sale. They refuse to give rain checks. Even on the first day, the section is completely empty like the product was removed. Because of limited mobility I have to keep going back or wait until the item goes off sale to purchase at the higher price.

My name is Agnes. And today January 20 2009 I went to my neighbor store Key food in Greenpoint Brooklyn located at 224 McGuinness Blvd to buy few things. When I went to the cashier there was one more person before me in the line and she was buying few things also. Among the grocery she had two boxes of Lipton Tea. And cashier told her that they are not on sale, so the woman left the tea on the counter top behind my staff and she left the store.

The cashier named Amanda she said to me to give her those boxes in a rude tone and I was surprised when she asked me for this and I told her that this is not my job or responsibility to help her out and I handled those boxes to her. She got so furious and started to yell at loud at me and she refused to scan my grocery and she left me there alone while screaming that she is not gonna take care of me. I was shocked with her behavior. She called me names.

The other girl came to help me out so I paid for my things and went to look for a manager. She was still screaming towards me and she acted aggressively. She was verbally abusive. I asked for her name and she refused. She said to me that I am not gonna see a manager. I asked someone else for a manager and after few minutes he showed up. He asked what happened and while i was telling him a story she was present and still yelling at me. So he apologized many times. I told him that I want to file a formal complaint and he said that this was a formal complaint. There was maybe ten people whiteness this accident. I felt so humiliated, discriminated and very stressed out. I was shaking and crying.

Since the June report with regard to price gouging of milk products. I have found that Key Foods has been charging me for the month of June $2.39 for a half gallon of milk (DEP threshold price is $2.01).

Iwanted to buy a hero sandwich and use the bathroom andthe deli man was disrespectful.No sandwiches he was saying and the deli was a mess and he was dirty.I wanted to use the restroomand itwas a mess, nothing worked, no bathroom stalls. It was taken off and needs to be repaired, it is non hygenic and the women's bathroom as well, asmy wife had similar complaints.

On 7/11/05 upon my visit to a local KeyFood store located on 138-37 Queens Blvd, Jamaica, NY 11435, one of the employees by the name of Joe (wouldnt give me a last name) claiming that he was the manager, tried to physically throw me out as it was 9:01pm. Initially though, the main doors was wide open and there was no one present telling costumers that KeyFood was closed.

When first confronted by Joe, midway into the store, I politely told him that all I needed was a gallon of milk (for my daughter who was with me) and that I would be out before many of the other costumers (the store was still full of people). He rudely insisted that he was not paid to work past 9:00pm and I should go to another store down the block to buy my milk. He then pushed a shopping cart towards my 2 year old daughter and me so as to block our entrance. At that point, noticing that this person was not at all rational and had no respect for the business he was in, I politely walked the other way. I took me only 3 minutes to get my milk and checkout.

Last week (From Sunday May 30 thru Thu June 3) Key Food had Edy's Ice Cream on sale. On Tuesday, June 1 I wanted to get a specific variety they did not have. I asked for a raincheck - after much begging and proving they did not have what I wanted I got a raincheck. On Thursday, June 3 I went again - and again they did not have much variety so I asked for a raincheck. I was sent to a manager.

That's where the fun begins. The guy was so unbelievably rude and not professional that it's hard to convey in a letter! I politely repeated my request to him - he screamed at me throughout the whole "conversation". He yelled "we already gave you a raincheck"(?!) . I wanted to reason with him saying 'can I ask you - am I only entitled to single raincheck for the advertised week?' - the answer was screamed at me 'yes!!!!' . He was not wearing a badge or name tag so I asked him to please give me his name - he yelled 'why should I?! You give me yours first!YOU GIVE ME YOURS FIRST!.DON'T YOU THREATEN ME!!!'. All I was able to get out of him was a verbal statement that he was indeed a store manager.

I asked him to write down the store number for me - he yelled 'YOU DO IT YOURSELF IF YOU NEED IT!!!'.

I was in store with my husband and a 7-year old daughter and I was extremely humiliated and in the end not only did I not get a raincheck (which is not right) , but felt as I was spat on!

I went to buy Lender bagels which is by the fruits and vegetable section, I pick up about 4 bags of bagel and there all look like if rats was eating the bagels. Another time I got some ground beef (the large package) and the meat was bad in the middle. It had look like if the butcher put old meat in the middle on the good meat. Today I went to get a small container of Ricotta cheese (8oz. Polly) I pick up 2 container and there where expires since last year.

I don't know if you think this is important but every week before the sales flyers comes out on Sunday I think the Manager order his employers to remove the sale items from the shelf. I shop on saturdays but before I go I usually check the next week flyers to see what is on sale and I check the when I go shopping if the items are available. It usually there on the saturday but when I got there as soon as the market open the items are never there and if there any it is usually 1 or 2 on the shelf.