Complain about a product or service

Giant Foods

Trudi of Gaithersburg MD (05/24/07)
For decades I thought Giant was a nice place to shop, and a decent place for teenagers to work parttime. But now, after trying to find any customer support for our area, I wonder how I can be such a 'valued customer' if I can't even get a central phone number that works or an email address? Phone system for Giant consumer affairs here is ridiculous - you press a number as instructed and either get into another recorded loop or disconnected. Forget talking to a live person, or even leaving a message.

I was thinking I could share my concerns with someone who cares regarding our store's PATHETICALLY irresponsible manner in which they deal with teenage employees, but I just can't seem to find anyone who DOES care. That's MY Giant?? No thanks - my fired teenager (who did nothing wrong according to her superior) and I no longer consider this OUR Giant and refuse to deal with such a noncaring, irresponsible food chain.

Seventeen year old was fired for doing nothing wrong. Guy above this superior said kid should have spoken up more and taken her issues higher before being fired. Giant does NOT train this or state this in their policy anywhere, but to them, that's perfectly ok, it's all just the kid's fault. Hasta, Giant!!

Joyce Renee Lyles of Mt Rainier MD (01/04/06)
I was leaving the store after paying for my groceries when I slipped and fell on a large puddle of water that had been left on the floor after the manager had directed one of the bagboys to wipe it up. No one has contacted me or anything. I went back to the store to get a copy of the accident report, but another manager told me no, and that customer care should have gotten in touch with me. She gave me a number to call and sent me on my way. I don't think so.

Bruised knee, twisted ankle, aggrivated back injury and chronic condition - Fibromyalgia.

Martin of Potomac MD (05/28/05)
Giant is on an austerity kick thanks to its stupid acquisition of US Foodservice and dishonest accounting of its Dutch parent Royal Ahold. In the Westbard Store, more than half the registers are self-service, no instructions were visible from the front of the machine. I went to a cash register where a surly employee did me a favor of performing casheriering activities.

Giant likes to price its Cola drinks at 5 for $4 which sounds like a bargain until you do the 3rd grade math. In Potomac the produce dept. quality has declined perciptiously, while prices have doubled. In cost-cutting move, they have all but eliminated the ties for the produce bags. Large paper bags which I use to recycle newspapers have been eliminated in another economy move.

I have suggested they would save additional money by eliminating shopping carts and make customers bring their own sacks. Hello Costco, Hi Sams.

Winston of Falls Church VA (04/09/04)
This store has a terrible problem with providing any type of customer service. Here are some examples: Cashier (Beth) refused to believe me when purchasing 3 cookies from the bakery that the price was 3 for a dollar. She said that she had to verify the price. (FOR A DOLLAR!) When it was determined that the price I stated was correct, there was no apology, just an attitude! Another cashier (Linda) snapped at me that the 2 liter bottles of soda should put on the check-out belt Upright. Excuse me!

Another visit, the same cashier (Beth) shouted at a manager, when asked to open up a check out lane, I don't start for another 8 minutes! We stood and watched her smart mouth.

The following incident occurred at the Self-Scan Check out (which we thought would be great, because we would not have to deal with all these employees and their bad attitude. Wrong. As we were scanning the groceries, a can of soup didn't scan the correct price. I press the assist button, and Ysabel came over and asked what was wrong. I told her that the Campbell's soup didn't ring up as it was marked. She scanned it herself, and then went to do a price over-ride. I said, that you'll have to void out the other one, she spun her head around and GLARED at me. That was it. I said, don't you get snippy with me, Missy!

We went to the service desk and spoke with the manager (no help!). I called the Hdqts in Landover MD, and they didn't seem that interested. I told them that Giant needs to have their executives shop in other Wash DC area stores, i.e, Safeway, Shoppers, Harris Teeter and see what real customer service is all about. We have not shopped in this store ever since this last incident.

Martin of Woodbridge VA (8/18/03):
I stopped by the Giant at Kings Park on my way home because it USED to be a very pleasant little store to shop. You would think that at 8:00 at night would be a good time, but not there! The store looked like FOOD LION! There were two lanes open and had lines that stretched to the back of the store.

After trying to reach someone in the office, which turned out to be one of the two cashiers, I parked my grocery cart by the office and left the store.

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