Giant Foods

My husband shops daily at our local (Cockeysville) Giant and tries to please me by purchasing fresh fruit and veggies. He happily told me yesterday that he bought two oranges but "they better be good." They were $1.00 a piece! Not only that, but the one I tried to eat today was so dry and tough. I threw it away. Perhaps the produce department should look into where they came from (awful). I will ask my husband to return the remaining one tomorrow for a credit.

I tried to buy Giant brands due to the usually lower price. Low sodium products are important to many of us. I just noticed the sodium content in your cream of chicken soup is nearly double that of cambels low fat & also their heart healthy version. I haven't compared other canned foods, but I would assume they are also higher in sodium content. Please remedy this, so that I can once again buy your store brand foods. I usually shop at the Giant in Temple Pa. The staff there is great, especially the Pharmacists Susan and Nancy. They are both very pleasant and extremely helpful.

On Father's Day 2011 I shopped at the Giant Food on 11221 New Hampshire Avenue, Silver Spring. Going to leave the store I slipped on a huge puddle of water I didn't know was there. I had my hands full of food (no cart) so I could not catch myself. I twisted both ankles and landed with my entire weight on my left hip and elbow. The manager took my info. A week or so later a man called to tell me he represented Giant and took a "recorded" verbal statement. I asked him if there was a claim number I could use to go to the doctor.

He said no and that I had to pay out of pocket and they would reimburse me. He also said he'd be sending a package for me to give a written account of what I had told him verbally and all the info I needed would be in that package. To this date, 6 months later I've not received anything. I've called the store and left messages that were not returned. I've started going to a chiropractor because my hips, feet and ankles still hurt. I have to pay myself with no reimbursement. I tried calling this male "representative" back but the number I had for him didn't work.

I can't remember what he said the name of his organization was, only that he represented Giant and he wanted a verbal of my incident and that I had to pay my own bills and he'd send me something. Nothing. I can't wait anymore so I had to go to the chiropractor. That in itself is $100 per visit. I can't afford to keep going and I certainly can't go to an orthopedic because that's probably $500 visit plus they will want to take a million x-rays and who knows what else. This Colesville Giant does not care about the people that shop there and the liability they have to maintain a safe shopping experience and if they are negligent and cause injury, they should pay the doctor bills. I will never shop there again. Jerks.

The local Martins/Giant Grocery store employs the most consistently poor mannered people. I cannot imagine how these people could ever be employed anywhere else on the planet with their bad attitudes. I am so tired of thinking my next cashier at Martins will be better than the last. I'm also tired of being polite, bagging my own groceries at the speed of light and having a cashier smashing my groceries (that I haven't even paid for yet) and then wondering why I'm not paying her fast enough (while bagging $324 worth of groceries). She damaged so many packages and items that I lost count when I got home.

Look, most of us don't have a job if we have a bad attitude and are rude to customers. So why does Giant not have a communication system for complaints on their website? Obviously they'd never get anything else done, but addressing consumer complaints. They really should take note. Because yes, I/we will take our business/money elsewhere as their employees should also go elsewhere if they don't like their jobs at Giant/Martins.

On January 3, 2012, Peapod was scheduled to deliver to my house between 5 & 7 pm. They were late and arrived at 7:30 pm. However, that was not the main problem. First, my driveway is very long and straight. There are four houses located off of the main driveway and mine is at the end to the right. I had parked my car in such a way that the driver could easily pull straight in and back straight out then pull out to the road head first. Not only did the driver veer off the driveway and drive down into the yard, but he then proceeded to back the truck into my car. He offered no apology or explanation as to why he drove into the yard and why he hit my car. I called the dispatcher and said I wanted to speak with a supervisor. It has been almost 24 hours and I have not heard back from Giant at all. This is the worst customer service I have every experienced.

On Sunday, Jan.1st 2012 in the evening, about 5:00 pm I went to the Giant on Merritt Blvd. I went from one end to another picking up a few things. I would leave my cart sit, walk down an aisle then go back to my cart. I do this all the time. Heading to the checkout, I decided to go back down an aisle for dip. I left my cart again, got the dip and was walking to my cart reading the dip. Before I got to my cart, I wanted a different one instead, so I walked back. It wasn't there, so I didn't get any. I then looked at the bread aisle one last time, then went to my cart. At the most, it could have only been 5 mins I had been away, but now my cart was missing.

I looked around and down aisles but could not find it. The last checkout by the bakery, I asked the lady about my cart. She said they do take the carts if they have been sitting awhile. Are you kidding me? Did they see my cart and check on it a half hour later and then it was still there? Okay, take the cart away but 5 lousy minutes. I am 53 yrs old and never had this done to me, anywhere. The woman at the register did not even care. Between Thanksgiving and Christmas, I probably spent close to $1,000. You match my phone number to the money I've spent there.

I had gone to the pharmacy and put in a prescription a day before and it turns out that they lost my prescription and my medicine. When I went down to claim the lady told me that they didn't have and they also insulted me. This is none of fault. I would like for you to call me back and see what you can do. You should fire the workers there because they are really irresponsible and not friendly with the clients.

I had to pay an appliance repairman $80 (eighty dollars!) to tell me there was nothing wrong with my dishwasher. It was the giant brand liquid detergent that left dishes unclean and glassware cloudy and spotty. The store refunded my money for the detergent, but I am still out the $80. I am an elderly widow living on social security. I cannot afford such an expense.

I purchased veal cutlets on November 6 with a sell by date of November 8. I went to cook them on November 7 and the meat had dark brown areas on it and the smell was repulsive and in the trash they went. $8.50 out the window. On November 13, I purchased veal cutlets again with a November 16 sell by date. The evening of November 13, I opened the package. The top piece looked fine, but under it the rest of the meat had brown areas and the same repulsive odor and in the trash they went. $13.50 more out the window.

I will contact the investigative team at our local news station about the Giant in Rosedale, MD.

On September 29th 2011, around 8:45 to 9pm, I was in Giant, 6340 York Road, Baltimore, Maryland. I had finished my shopping and an African-American clerk, by the name of Rita, said to another clerk who knew me, that there I was. They both pointed to my hair and burst out laughing. Rita continued to follow me out of the store and was still making negative remarks. This is on tape and I have reported it to Giant's customer service who forwarded it to the manager of this store but nothing has been done.

This is a form of bullying. It was so dramatic to me that when it happened, I just wanted to leave because everyone was pointing and laughing. This clerk created a hostile shopping environment and I am sure that this is not the first time this has happened.

Edward **, a meat cutter for Giant Foods, was rude and impolite to me and to other customers. He made it perfectly that he did not want to be at work and he took his dislike out on the customers. I stated to him that I would report the incident to his manager. Mr. ** stated that he doesn't take orders from anyone. He does and says what he wants to. He also stated that if the customers did not like it, they could leave.

A woman came to my register with a food and a cake, and she said that she paid for the cake and asked me for a paid sticker. I didn't have one and I told her that she can stop at customer service and they will give her a paid sticker, the woman responded and told me they didn't have any, that's why she asked me, then I told her that if they give her problems at the exit, just show them your receipt, she said okay.

Few minutes later my manager asked me to come into the security room to show me the video of me ringing up the ladies food and then Donny, my manager, proceed to ask me three times if the girl that I had at my register was the same girl that drop me off to work (I felt that she was accusing me of confusing her) and I told her "no" three times, and then she and another manager proceeded to ask me if I know her because she's not supposed to come to my register and I said that I met her at a party one time, this is the second time that I saw her at the store and she is not a close friend, neither a friend to me or my family. I meet people everyday at my register those that mean they can't come to my register too? Any how I explained that to them and then Donny said that the cake was stolen and she did not pay for it. I asked him if he did see her take it. Then the other manager said "no" but they're still looking into it. I responded okay, and then Donny says, "Blake, I was standing in the area and why didn't you send her to me?" I responded, "It's been drilled in my head that if there is not another cashier near me, which there wasn't, then to send them to customer service and that I did." And I apologize to her for not thinking that but like I said that was never told to me to do for a paid sticker. Then the other manager says, "You also know you short $100 in your register?" I answer "yes," and I asked my check out coach to let them do an investigation, whether I have to get suspended for five days. I wanted to know what happen to the money because I didn't take it, and if I made a mistake with giving someone extra money, I wanted to know so next time I won't make the same mistake. I wanted to learn from my mistake but my coach kept saying, "no, that's not needed at all because another cashier drawer was short the next day after me," so "they took that into consideration" but yet I feel like, because of that situation, I'm being stereotyped as a theft. But after explaining that to both manager, the other manager sent me back to my register to work.

Once back to my register, Donny came over and said that the district manager was in the building and had seen them take me in the security room and because of me just being in there, I have to be suspended so they investigate and see if I had anything to do with that girl taking a cake, and sent me home. I got home and explained the situation to my mother and god-sister, my god-sister being the girl who dropped me off to work, that never even stepped a foot in the Giant. I told them like I said and they were upset and we went back to Giant to talk to Donny and my god-sister explained that she never stepped out of the car and the girl Donny was confusing her with looks nothing like her. We felt that because they're both black and tall females that Donny automatically put my god-sister there. The girls don't look alike and had on completely different outfits and body types, and my mother was trying to understand why am I being suspended and associated with the female that they're trying to say stole a cake and Donny aggressiveness with her attitude and slick mouth was not needed. She began to slam pens on her table and even ask my mother "is he 18?" I answered "I'm 25," she says to my mother, "then you can stop speaking for him!" and then proceeded to say "this conversation is done if you want to complain you can." and so we left.

Over the last year, I've been noticing how difficult it is to find fresh produce at the Giant. When strawberries are in season, it's nearly impossible to find a package without mold. It's nearly impossible to find bagged lettuce or salad mixes that do not contain wilted leaves. The packaged tomatoes have rotten spots in the bottom. When I do find something fresh enough to purchase, it's generally inedible within a few days. These are items that would normally stay fresh after harvesting for a couple of weeks. I'm beginning to suspect that Giant buys their produce from other stores after they're too rotten to sell. I try to purchase most of my veggies from farmer's markets now, but sometimes I don't have time to visit the markets and have no choice but to purchase my produce along with the rest of my groceries.

This summer, it has gotten worse. Despite choosing my food purchases carefully, I had three instances of getting home and discovering the food that I had just purchased was inedible. An English cucumber wrapped in plastic - I got home and unwrapped the cucumber to find that half of it was entirely squishy. Ten dollars' worth of chicken breast purchased that night- the expiration date had not passed. I unwrapped it to find that it had a terrible smell. Since I was already in the middle of preparing dinner, I had no choice but to throw it out and cook something else instead. I don't really have time to return to the grocery store to complain. Then the same week, I opened a package of pre-packaged green beans (two days before the sell-by date) and discovered that they were slimy and covered in white mold.

I was shopping at the Giant in Laurel, MD approximately 2+ weeks ago. Today's date is August 5, 2011. Hello, I was in the frozen food aisle and there was ice on the floor in front one of the freezers. I slipped on it and as a result I have developed shoulder and lower back pain. I caught myself on the freezer door to keep from hitting the floor. I have been to one doctor and have an appointment to see another doctor. This dr. said that I have a slipped disc and wanted to operate but I want a second opinion so I am going to an orthopedic Dr., then my primary..

I have not been able to climb stairs and walking on a daily basis hurts my back. When sleeping I wake up from the pain in my shoulder and back.This has affected my ability for work. Someone called me a couple of weeks ago about a claim on this and was unable to talk with them, I returned their call, left a msg. and never heard from them again. I have my own attorney and don't want one to contact me.

I was overchaged (charged twice) for bulk tomatoes (had wieghed and priced the two tomatoes for upc code, rather than have clerk way themd It was the 3rd time in a row I had been overcharged. I called customer service and they gave me some nonsense about being charged on orice for one and a different price for the other. I told them I only bought 2 tomatoes; and the she hang up on me. When I went to the store to with the receipt, I was given a hard time by Sandy. She didn't want to give me the complete credit until I insisted upon it. She said if I gave her a hard time, she wouldn't help me.

HeY. I was the one cheated here. I told fine, don't refund my money, and here is the scenario: I let all the products I'm returning here; I dispite the entire purchase price with My C/C company; I file a complaint with the VA Bureau of Consumer Protectin; and I file a lawsuit ( Warrant in Debt) plus court costs, etc. That finally got her attention. Of course, she answered every phone call keeping me waiting for my refund..

I asked for a refund of my purchase of a gift card that does not work. I talked to the card company which said I could get a refund. The personnel would not listen to anything I had to say. Instead I got call from a n**, who fell short in life, while the manager was right there and did nothing. At that point, I made a comment back, and she walked around the corner from the service desk ready to attack me.

I am employed by a large national corporation and purchases gift cards for employees for the Christmas holidays every year. Our production manager died suddenly and had old paper certificates in his office which were given to me. I was informed by the store that these were no longer good and had not been used for ten years. However, there was no expiration date on any of the certificates. I was told that there was a grace period of five years but that it was not written on the certificates anywhere. I inquired whether I could convert them to gift cards instead ($150 total). I have spoken to several people in the customer service and was told that the head of the consumer service department would be in touch each time and I feel that I have just been dismissed completely.

I have shopped at Giant for more than 35 years but will not be doing so in the future due to the shoddy treatment I have received. I also work in customer service and so I know the value of good service. I would like to know if what they have done is legal and whether there is any recourse. My company purchased these certificates and there should be some compensation. There was an outlay of cash I had not expected to have to use because I could not get certificates converted and humiliation because no one has offered any resolution or help of any sort when the incident occurred.

Giant increased the price of the $4.99/lb salad bar by $1.00/lb. So now it's $5.99/lb, a 20% increase! This is completely unwarranted and unreasonable in these economic times. Nothing is going up by 20%. Pure greed!

Elizabeth, the **** manager made mistake trying to ring me out and then try to justify her fault, canceling me out and saying that I was drinking before. I want to get her fired and I won't go to that Giant anymore.

I purchased a fresh turkey breast (they were out of frozen turkey breast so they gave me a fresh one for the same price as a frozen one.) This was very nice of them. I bought it the week of Thanksgiving and put it in my refrigerator (the date on the package was to use by Nov 28. ) I was doing my turkey on Saturday, Nov. 27 because we were at relatives for Thanksgiving.

My friend said, I should write you because you stand behind your products. The turkey was $1.69 a pound. and it was approximately 6 1/2 pounds. Is there anything you can do to compensate me for the loss? PS: We had pizza instead of our turkey dinner.

The Giant Food Store closest to me is pressing more and more towards consumers buying Giant Food Store products only. Their shelves and freezers are dominated by their own products forcing consumers to shop at other Giant Food Stores that are a further driving distance (i.e. Sellersville, PA and Perkasie, PA). Shopping at the Quakertown, PA Giant Food Store is so frustrating I many times grumble under my breath, "this is a third-world dictatorship! ". I just feel like more and more the store is trading their own store brand products, and quickly pushing out other brand products, plus the produce at the Quakertown Giant Food Store is rarely fresh, unlike the Sellerville, PA and Perkasie, PA Giant Food Stores. It is a waste of fuel to drive to a different city to shop at a different Giant Food Store. The Giant Food Store brands are just as expensive as other brands so, where's the savings in the consumers' pockets if we're given no choice but to buy Giant Food Store products?

I spoke to the bonus card customer service on the phone, and tried to report that when kids come into the store and buy a soda or snack, that when they go up to the cashier they get charged full price. Consider a kid walking or on a bike going into the store and the store exploits them.

The customer service rep says, they must use a card and if do not have one, they should ask the cashier to use the one at the register. But, I said the cashier should automatically apply one and the kid should not have to ask. The stores are exploiting the kids and over charging them instead of just "taking care" of them. She said, "It is policy." I said that the policy should be changed that the cashier should do this for the kid.

I attempted to purchase fresh oysters. Oysters have been in season 2 months. I was told that there were none and that people did not want them due to cost and were not being ordered! Well, the fresh seafood selection is sparse too. I had to go elsewhere to a competitor's store to get the products and I then did my weekly shopping at the competitor's store. I have been a customer of Giant for 25 plus years and I may be switching my loyalty so that I can get the products that I require!

I Just moved to Canal Fulton, and have been using coupons for several years. I went to the Giant Eagle store in Canal Fulton, to get groceries. I had a cart of groceries. I went to the register and the cashier started ringing up my groceries. She noticed my coupons (approximately 50), and asked if I had any BOGO free. I told her I had some for pop, she asked to see them. She called over another cashier.

The cashier Sherry took the coupons and said very rudely, these are copied. I said, "excuse me those are not copied, do you think I'm stupid?" She looked at me and said very loudly, "I'm not talking to you." I said, "you might not be talking to me, but you're talking about me". She said very rudely, "you might want to see a manager", and I said, "you're right, I do".

So came the manager. His name was Paul. He took the coupons and placed them all over the register. I asked him, what are you doing? He said I'm checking to see if these are copied. Again, I said they are not copied, and that I printed them on the computer. He said he has to be sure. In the mean time there are tons of people standing in line, and I was really embarrassed. When he was done, he handed them back to the cashier, and said they are okay. I said to him, "I told you they were good". He again said, "well we have to check them". The cashier said, "do I double these?" and he said no, they don't double internet coupons.

At this point, I was really mad. I asked when that rule started, and he said they just got an email, and that was a new rule. I knew he was lying, so I asked for my coupons back, and promised I will never be back in that store again. I took my coupons, and left. I will never step a foot back in that store. It is about 1 mile from my house, but I will go back to Wadsworth, where they treat the customers with respect. The next day I took all my coupons, and went 20 minutes from my home to the Giant Eagle in Wadsworth, and they took everything, and never asked one question. I told the store manager what happened in Canal Fulton, and she was totally blown away. She could not believe it, and, oh yeah, they did double the coupons.

I was rewarded for past shopping trips at the Super G on Concord Pike, Wilmington, DE with a $3 coupon. The coupon did not list any restrictions. When I wanted to cash it in, I was told by the manager that I had to spend $20 in order to use the coupon. I think that companies should state what restriction, if any, there is on the coupon.

The complaint is summed up below in my letter to the corporate people at Giant:

"Please let me start off with the fact that I am usually not one to complain. I shop at this Giant about once weekly and spend at least $100 per purchase for the past year and a half. Today, I had a very appalling experience at the Giant #46 in Bensalem. The cashier's light at Lane #10 was clearly lit on when I waited in line. There were 2 customers in front of me. About 10 minutes waiting in line, it was my turn to load my items onto the belt. As I started to load the items, Teresa the cashier said to me, "Ma'am, I am closed'.

Knowing that she was not going to wait on me even though I rightfully stood in line, I moved onto Lane #11 and re-waited in that lane. Next thing I hear is, Teresa telling another employee, "I am going on break." There was a young male bagger working in Teresa's lane and he was also going on break. I stopped him and asked to speak to a manager because I was not at all thrilled by how I was treated. The response from the bagger employee was, "I don't know where the manager is." I asked him again, "Where is the manager?" I need to speak to him/her. Again the response is, "I don't know".

I requested him to page a manager. His response was "I am a bagger, I don't know how to page." I spoke to Michelle, my cashier in lane #11 and also to 2 more employees behind the customer service desk until one person paged the manager to the front of the store. The manager apologized and stated he will speak to Teresa. I feel that as a frequent consumer, I was treated wrongly and discourteously by the cashier and that is overall poor service. It is highly unacceptable and overly appalling. There are many competitors around the area, i.e., Rednor's, Acme, Shop Rite.

I am a loyal consumer to Giant because of the location, prices, availability and variety of items and convenience. After tonight's terrible experience, I have decided I will no longer shop at Giant ever. I am only 1 person out of however many millions of consumers, so I guess you are not at a total loss there. Thanks for letting me vent.

When my Mom was alive and we lived in Maryland, we shopped exclusively at the Giant for more than 15 years-- well before your ads about the store being "My Giant". When I moved to Tennessee, not having a Giant around felt like losing a good friend. I recently moved to Pennsylvania (3 years ago), and Giant has once again become my place to shop for 90% of my grocery needs. That is until of what I encountered this past Monday.

A few weeks ago, I purchased two melons - one cantaloupe and one watermelon, neither of which was edible. I let it go, feeling that these things will happen. However, I purchased another watermelon and some additional produce on Monday, 8/2/2010. I was cutting the watermelon up for the family, and it was horrible - mushy, bad smelling, and nothing I'm used to buying at my favorite store. I live on a very limited disability income so I decided to toss the melon and go back to the store later that day with my receipt.

I was shocked when the manager told me that my receipt and my word about the condition of the rotten melon were not enough to please your store's return policy - that I had to return with the inferior, cut up melon to verify that the story I related to your staff along with the valid receipt were genuine. She said that a return of bad produce had to be verified with the produce manager, and only the "goods" would fulfill your rules. I was so angry! Was I supposed to go all the way home and back to the store and back home again, all the while keeping my fingers crossed that I just might get a refund that I was entitled to!

I threw away my useless receipt and drove home. Luckily, on the way home I passed a vegetable and fruit stand. I spent twice there that I had planned to spend on fresh produce at the Giant for the remainder of the week. And guess what? They take a person's word as truth, never questioning a customer if they have an issue with anything bought from them. More than the inconvenience your manager put me through, or the fact of the extra time and gasoline I had to put out because of this matter, what bothers me the most is that my integrity was questioned. Believe me, I have many better things to do than to devote my time to whipping up a conspiracy against the Giant.

I will NEVER step foot in another giant due to the fact of how disgusting and rude the employees were. My daughter and I were shopping at the giant on rt.1 and while walking in a young manager greeted us with black in his teeth and CHEW dripping from his mouth. I believe his name was Sean C. Due to the fact of being ANY type of management they should NOT be displaying their at home habits. My daughter then proceeded to go to the bakery to get some of her favorite muffins and came back flustered due to the fact of how rude and cutting the bakery worker was. She said she proceeded to tell her they were out then turned around and started TEASING her with another girl in a high school fashion.

The bakery worker was a brown hair female and was apparentley teasing her on the type of muffin she wanted and started using profanity in vulgar terms toward her. Then while waiting in line for OVER HALF AN HOUR we encountered yet another horrific experience and the LAST one! Our cashier was a female who attempted to shut down her line after we were waiting then took us after another manager told her to take us. The WHOLE time we were checking out she would roll her eyes and complain about hours, how much money she made, and management. Then went on of how hard it is taking customers, in this economy she should be glad to have customers and any hours!

I will NEVER STEP FOOT IN ANOTHER GIANT due to all this. Whoever is manager should be taught how to run a store properly or this kind of behavior will continue and recieve the same attention. NO STORE SHOULD CONTINUE TO STAY OPEN UNDER SUCH CIRCUMSTANCES!

-Very Dissatisfied Customer

Complete lack of respect for the customers. The employees are rude, helpless, foul-mouthed and a pretty good indicator of why you should go to Weis or a convenience store. The owner and the managers of New Cumberland's Giant, should be fired! Capitalism at it's worst! This review will make it to Twitter, MySpace, and Facebook. Hopefully, all Giant employees will learn to do their job or get fired!

I guess shitty customer service didn't cost me anything, but word of mouth will help any person to decide on Weis, Karns or a convenience store as a much better place to go compared to your low-life conglomerate! Up yours!

I have been a customer of Giant Food for over 20 years. Today, I went to their Timonium store and shopped using the hand self-scanner. I use the scanner because it normally saves me time because there are so few lanes open I normally have to stand in line 10 minutes before getting my turn. When it was time to check out, I scanned the barcode at the register. The cashier left the line and went to customer service and came back and said I was being "audited".

She proceeded to rip items out of my bag and scan them herself using the scanner. She scanned about 10 items. In the meantime, the line was growing behind me and it was very embarrassing. I felt like I was being treated like a thief. I saw another person in another lane that had used the hand scanner lane breeze out with no such "audit". Just for the record, I "passed" my audit and was able to check out and leave the store.

I was humiliated in front of about 20 other customers. I have used the hand scanner before and know how it works and never had a problem. It made me so upset I did not get to use the coupons I had with me. I faithfully scanned each item as I bagged it. I was terrified there was some sort of malfunction with that scanner and if one item did not scan, that I thought did they would have me arrested for shoplifting. I do not need to steal from them - the only reason I use their stupid scanner because they have very few staffed lanes open. I feel like I was a victim of some sort of "profiling" scheme since I saw others who had used a hand scanner being checked out without being harassed.

For over 8 months, anytime I buy anything from the frozen section; ice cream, frozen tv dinners, etc., they always have ice all over them, freezer burn, they taste horrible, and I can tell the ice cream is melted then is re-freezed. You can tell, because it is completely flat. The ice cream I get it kinda has ripples, and it is flat, every thing is swirled together, and has ice crystals on them. Then I think, well if this is happening to all the ice cream, it has to be happening to the TV dinners. I have had a couple of TV dinners where when I opened them. They are all smushed to one side, so I don't even attempt to eat them. This is a food hazard and needs to be looked at!

I pay a lot in groceries and this is not right! The food is bad, and it isn't the brand, it has to do with who ever is delivering this food in the trucks, or the people at giant are not getting these foods to the fridge fast enough, and then sit in the freezer part until they refreeze in a freezer that is set to high, to have freezer burn all over them! I am going to have to stop shopping at Giant in Bowie, I don't want to end up sick, and I am tired of spending money on foods that taste horrible! I hope someone looks into this situation. I have heard this from many people I know who shop there and family members too. I lost a lot of money due to having to throw out my food!

In the same visit...Sliced ham from deli, "Use by:" and "Packaging Date:" were the same date. A pound of ground beef which looked fine on exterior but when opened, had grey meat in the middle. Grey is due to oxidation, meaning fresher meat was placed around older meat

On August 7, 2009, at 7:48pm, I purchased the Giant Food store brand Wing Zings Cold for $4.37. After eating the wings, approximately an hour later, I felt very sick. The wings did not agree with my stomach and I regurgitated the chicken wings as I saw it. I stayed sick until 1:30am. I decided to call Giant to speak with a manager. I spoke with Vernon, last name unknown at approximately 9:30am the next day 8/8/2009, I explained my experience last night to Vernon and he showed no customer service etiquette and stated "if this is a financial matter or legal you need to go to your doctor" and basically was rushing me off the telephone.

I simply explained I am not seeking financial gain in this matter just wanted to alert the Store. He stated, "you don't know if the food caused your sickness", where I responded, "Yes, it did it happened 1 hour after I ate the wings and I saw what I threw up. He then stated, "well all we can do is replace the item, or you can get a refund. Come and see me Vernon". I felt that he was rude in rushing me off the telephone and in thinking that I was seeking financial gain. I am totally unsatisfied! The customer service he provided was unacceptable and I will write a letter to the General manager of Giant Food Store so hopefully, they will hire more experienced managers who will provide customer satisfaction!

We didn't know propane tanks are not allowed in the store, it's an honest mistake. She has the right to notify us of store policy but she has no right to talk to us in that way. And it is absolutely outrageous that she would curse in front of my children.

She might be stressed out or over-worked, but that's not an excuse for her to treat customers that way. It reflects badly on the store, especially when the offender was at a higher level position.

I have been ordering the same birth control through Giant Pharmacy for years. I do all my refills online. You would think it is impossible to mess up, but it is. I have had my prescription refilled wrong with an unbranded prescription three times.

On Wednesday July 1, 2009 I went to the Giant Food Store in Bowie, Md to purchase a bag of frozen shrimp that was on sale for $5.99. The shelve was completely empty, so I decided to travel to the Giant in Largo.

The Giant Store in Largo did have the frozen shrimp, however the cost at this store was $6.99. I then went to the Customer Service counter to ask why there was a variance in cost.

They explain that each store has various cost sales on certain items. This was surprising to me. Although I listen to the explaination it was unacceptable. My thought was that all Giant Food Stores have the same prices.

Please explain why this is not the case.

Thank You

I went to one of the Bowie Giant foods store to shop. I had to get a WIC items and Some OTHER THINGS I NEED. I got to there cashier, gave her the WIC check, she scanned everything and right there, thee was a slight problem with the cheese I got (giant plain white American cheese) I got this because it was giant brand and there was no visible e sign that le the customer knows which items are WIC.

The cashier (Kierra) called this guy (Ryan, pretending to be the store manager). Kierra explained what happened. He refuses to go back there to show me which one since he knows which products are WICs. Then I asked for the store manager because I knew he cannot possible is the store manager (maybe a shift supervisor!). He later told me that we should both go back to aisle to get the right cheese. I told him that I'm not ready to go back there again, if he can go there and bring it, and then next time I will know the right cheese to get.

As nasty as he can get, he went to the cashier register and void the items that has been rung, told the girl to continue with the next customer. He also made a statement that "oh I can do anything about it since it's a WIC item." I'm going to make sure something is done about it because right there I felt like he was discriminating. I had to leave the store because I couldn't get the right help and since the girl is no longer attending to me.

I went to the store at approximately 2237hrs. There was one line open that was being operated by Kenny. The customer he was waiting on had about 20-30 items. It was a little wait. Then two other customers got in line behind me. Karla came out and opened the register next to Kenny and stated"someone can come over here!" She waited on the two customers behind me that had one item each and then closed her register back down. She then began to walk away. I asked her how come she did not ask for the next person in line? At that time she said " I did what you don't hear?" She then walked away and Kenny began to laugh. When he finished with the customer with all of the groceries it was my turn. He smirked and said to me so how is your day going. I asked him do you really care or are you just being nice.

He (Kenny) stated "Sweetheart I dont have to be nice to you and i really do not care how you are doing!" I was shocked he was speaking like this to me. I reminded him that i was a customer and that his actions were not professional. I am a Lieutenant at the Baltimore City Detention Center. He said you dont tell me what to say i am not those fools in the jail. He continued to be disrespectful and beligerent. I asked him to please refrain from speaking to me any longer and could he just ring up my groceries. He then went on to "Rebuke the evil spirit in me, he stated!"

I was very disappointed to see that this type of person actually worked for your cooperation. Not to mention the merchandise that he placed in a bag at his station. Do they often ring up their own purchases or simply put what they want in a bag. I thought about this for a while (24 hours) then decided that this type of behavior was not warranted, nor did i have to be subjected to this type of abuse.

On Friday April 10th I accompanied my future daughter-in-law to Giant at Westgate to firm up her order for wedding flowers. She had originally gone to the store in January to place the order and she spoke with the florist who wrote done the order in her composition book. Since my future daughter-in-law lives in another state it was agreed upon that she would come back in April and finalize the order.

I took her to Giant at Westgate in Manassas Virginia on Friday April 10th around 4:00pm. We were told at that time by June and another woman that the manager was no longer there and they had no knowledge abou the order. The other woman (did not get her name)quickly looked in the book but could not find it. She said they were really busy with Easter and could we please come back after Easter.

We returned to the store on Monday late afternoon but no one was in the flower shop. The service desk paged someone from produce to help us but no one came. Produce wouldn't have been able to help anyway. We returned during the day on Wednesday only to be told it was June's day off. We went back on Thursday and once again no one was there to help. On Friday April 17th, my future daughter-in-law went to the store in the morning.

June was finally there but told mu future daughter-in-law that they no longer did weddings, that she could only take care of small items. She said she only worked there and we would have to go somewhere else. The wedding by the way is May 22nd. Why weren't we told that when we went to the store on April 10th? My future daughter-in-law had to return to Atlanta on April 18th and had we known she could have been looking somewhere else all week. She complained to the manager on duty but the manager was very rude to her and said that June and the other woman should have never told her they would do the wedding and that it wasn't Giant's fault. Excuse me? Giant did my other son's wedding back in June and did a wonderful job. I don't know why the other flower shop manager was let go but she did a fantastic job with my other son's wedding.

We were left to find someone to do wedding flowers in less than 24 hours due to Giant's poor management and lies. No one at Giant cared. You know who cared? Wegman's. They treated us royally and like we mattered. I had switched doing my grocery shopping to Wegman's as Giant is too overpriced and the store is always dirty. The only reason we went to Giant was because the flower shop manager did such a great job on my son's wedding. Wegman's is a class act and if Giant hopes to survive they better learn better customer service skills and what a scrub brush is.

Also we had ordered the wedding cake through Giant at Westgate but we are cancelling that as we had to force the bakery to take the order early and we were told to keep checking in as the order may get lost. What a crock. We ordered the cake from Wegman's and the bakery manager stopped what she was doing and personally came out and talked with us. I am glad Giant could throw away $500.00 worth of business. There are still some good employees at Giant Westgate but not many. They left us holding the bag but Wegman's was only to happy to have our business.

The only econmic damage was gas to drive to Wegman's but we felt extremely stressed that we had to find a new florist in less than 24 hours and worried that they would not be able to take our order for a wedding that was 4 weeks away.

on Sunday around 4-5 in the after noon ,I went into the Giant food store in Burton ville md to prurchase some nasal rinse for my nose. I found some for the selling price of $7.99 ,but all those boxes seals where broken .The only ones that weren't broken were the more expensive boxes. with my new current budget I have no leeway . I ask if i could have the more expensive box for the smaller box price but the manager said that they where packets,so there should be no problem. i needed them so I took them

On two occasions I had problems. The first time was in the case of my son Ian Faltz. He has a touch of pheumona and my child is 5 yrs of age. The doctor put him on the antibiotcs but put on the prescription please provide in liquid form. The associate was rude in her response in telling me we only provide the pills because our antibiotics are free it didn't sound right but my son needed the medicine.

The second problem was tonight 3/31/2009 I needed a precribtion filled and because I am under medical assistance I believe the pharmacy is trying to charge me the full price. They ask me who was my doctor and the pharmacy where the last prescribtion was filled. All of that information was given to them with the old prescribtion box I handed to them days previously. I had to remind them that its up to them to keep track of such information in order to fill the prescription.

I am on a sliding scale fee and I can not afford the full price. It seems to me that this pharmacy likes to cause problems for low income people without insurance.I know this because when I had insurance everything was verified on the spot before anything was filled. Why didn't this pharmacy do this on this occasion?

Inconvience of not being able to pay and having to wait until they can re verify my information. My drive to that pharmacy was 20 min and I have an elderly mother and 2 small children to take care of

I have read all the above complaints and understand more about each situation than most. I have been with Giant food for over 30 years.It used to be the Mercedes benz of grocery Stores.It was originally owned for Izzi C who always felt the customer was number one and all employees should be treated as part of a family. A few years back it was sold. Izii left the controlling stock to his friend Pete M and his sister.Ther could be no sale since Pete M said he would never relinquish his part.

Pete was a boozer and an alcoholic.The monet Izzi dies he sold out the voting stock so Giant could be sold.Strange he became a super multi million aire afterwards. Ahold bought the company and it has been downhill since.They sold the main office building in Landover and all the manufacturing plants.They sold all the maintenance departments.They reduced the work force significantly Enough money was made on this type of cannibalism to pay back their investment.Unfortunately they were not finished.

All they wanted was the Giant logo on their stores but wanted to operate like their subsidiary Stop and Shop which caters to the NY mentality. For people who do not understand large business it is not about the corporation but is about the bonuses as Obama has said.They reduced their work force by forty percent to increase their big salaries and bonuses and then blamed the left over employees for pis poor customer service.

They tried and have eliminated as many full time long term employees as they line their wallets. The department that trouble me the most is pharmacy.You expect to get the product 100% correct as the doctor intended. Well they have cut their pharmacy staff by 55% since Ahold has purchased Giant.The sorry side is that Giant had an agreement with the MD BOARD of Pharmacy to be staffed to eliminate errors.

Most Giant Pharmacies have 6 phones and 3 employees with the phones ringing off the hook.The Board has told them 4 people is the minimum for safety. Remember the minimum is just good enough. I have seen this operation and feel it is an endangerment to the public and the pharmacists at Giant have relayed back the same info.Most pharmacist try to write over the minimum hrs to protect the public buit are warned by their superior of the job consequences. The prescription error that the above person reported may have been because low staffing. It has actually gotten worse.When you think all can be cut Giant has found new ways.

They have taken away the retirement plan for their pharmacists while lining their pockets with bonuses. Their newest addition to their pharmacy supervison is Kelly S, Word has it that she was fired from KMART for treating pharmacists as scum. Giant of course hired her to do their bidding.She has cut the stafiing at her pharmacy stores to the point of a direct threat on the health and safety of the public while she makes sure she keeps her 100K dollar car.

When and if you make any complaint about at store whether or not it involves an employee it will come back blamed on the employee.Complain about the produce they keep that is the number one quality but number 2 quality as Ahold has determined than an employee will be blamed.Complain about the lighting in a store and they will still blame an employee. This is not the Giant that you knew.

My prescription medication was filled incorrectly By Giant Pharmacy of Rockville, Maryland. I've been taking the wrong dosage of medication for approximately 5 months and have recently had some medical complications. My doctor and the pharmacy supervisor (Gregg) have confirmed this. Mr. Gregg apologized profusely and offered to fill my prescription correctly free of charge. He also provided me with the address to their Corporate Consumer Affairs office, where I will be sending a letter regarding the incident.

I have been paying for the wrong prescription medication for approx. 5 months. This medication has caused my menstral cycle to become irregular, increased anxiety, stress and emotional distress, as well as excessive acne, and excessive weight gain do the incorrect dosage. I have since had to take multiple leave of absences from work to see various physicians for which I no longer have enough personal leave. I am therefore losing money by not being present at work. I will be filing a lawsuit when I am able to find proper legal representation.

For decades I thought Giant was a nice place to shop, and a decent place for teenagers to work parttime. But now, after trying to find any customer support for our area, I wonder how I can be such a 'valued customer' if I can't even get a central phone number that works or an email address? Phone system for Giant consumer affairs here is ridiculous - you press a number as instructed and either get into another recorded loop or disconnected. Forget talking to a live person, or even leaving a message.

I was thinking I could share my concerns with someone who cares regarding our store's PATHETICALLY irresponsible manner in which they deal with teenage employees, but I just can't seem to find anyone who DOES care. That's MY Giant?? No thanks - my fired teenager (who did nothing wrong according to her superior) and I no longer consider this OUR Giant and refuse to deal with such a noncaring, irresponsible food chain.

Seventeen year old was fired for doing nothing wrong. Guy above this superior said kid should have spoken up more and taken her issues higher before being fired. Giant does NOT train this or state this in their policy anywhere, but to them, that's perfectly ok, it's all just the kid's fault. Hasta, Giant!!

Bruised knee, twisted ankle, aggrivated back injury and chronic condition - Fibromyalgia.

performing casheriering activities.

Giant likes to price its Cola drinks at 5 for $4 which sounds like a bargain until you do the 3rd grade math. In Potomac the produce dept. quality has declined perciptiously, while prices have doubled. In cost-cutting move, they

have all but eliminated the ties for the produce bags. Large paper bags which I use to recycle newspapers have been eliminated in another economy move.

I have suggested they would save additional money by eliminating shopping carts and make customers bring their own sacks. Hello Costco, Hi Sams.

Another cashier (Linda) snapped at me that the 2 liter bottles of soda should put on the check-out belt Upright. Excuse me!

Another visit, the same cashier (Beth) shouted at a manager, when asked to open up a check out lane, I don't start for another 8 minutes! We stood and watched her smart mouth.

The following incident occurred at the Self-Scan Check out (which we thought would be great, because we would not have to deal with all these employees and their bad attitude. Wrong. As we were scanning the groceries, a can of soup didn't scan the correct price. I press the assist button, and Ysabel came over and asked what was wrong. I told her that the Campbell's soup didn't ring up as it was marked. She scanned it herself, and then went to do a price over-ride. I said, that you'll have to void out the other one, she spun her head around and GLARED at me. That was it. I said, don't you get snippy with me, Missy!

We went to the service desk and spoke with the manager (no help!). I called the Hdqts in Landover MD, and they didn't seem that interested. I told them that Giant needs to have their executives shop in other Wash DC area stores, i.e, Safeway, Shoppers, Harris Teeter and see what real customer service is all about. We have not shopped in this store ever since this last incident.