Albertsons

I live in San Diego, in City Heights so I used the Albertsons right next to the elementary school. On Monday 19th, I went to the store to refill my compass card. I got there around ten or five minutes before they had to close the customer service line. I completely understand wanting to close on time because I work at a theme park and getting out of work specially at night, but this short blacked hair chick had not even fully closed and was telling me she couldn't help me. I told her I had totally forgotten that it was expiring today and how I worked early tomorrow. She was not nice at all and she said that was not her problem. How rude! I actually wished the compass card would go back to Vons. They were never rude once in the 2 years I have had my compass card.

My experiences are only with the store at Victory and Fallbrook, 22840 Victory Blvd, Woodland Hills, CA, 91367. I purchased ground beef from there for several times, and when I wanted to use it a day or two later, it was spoiled. Usually, there was no easy recognizable 'use by' date on the meat. When I finally asked at the counter about the freshness of the ground beef, I got a very strange non-verbal reaction. It appeared that the employee was aware that not everything was alright with the ground beef. He only told me to freeze the ground beef, if I wasn't using it the same day, and that the store would make the ground beef every day fresh. I'm thinking they might make the ground beef fresh, but the meat they are using to make it is not fresh. I was hoping some kind of investigation could be put into this, that will result in the store not doing such a thing anymore.

I went into a local Albertsons in Las Vegas and purchased some items. When I went through the register, I noticed one item flashed at twice the price it was marked on the shelf. All other supermarkets I go to, including all divisions of Kroger, Safeway, Ralph's, Stater Bros, plus Walmart's, Targets, have a scanner guarantee that stands behind their scanner accuracy. They will give you the item free if it rings through at a higher (or lower) price. I asked the clerk about the guarantee and she said, "No, we will only give you the lowest price we advertise. That's it." I felt this must be wrong.

From information on their website, I contacted their customer service to find out if this was correct, and if so, why it is not competitive with their peers. Between two different reps who had me mostly on hold for 65 minutes, I was finally transferred to their offices in Fullerton California to a Cindy ** who identified herself as secretary to a Jim **. She said, though, that her boss was not the person responsible for this scanner policy. She said she would have the person who was, call me back.

An hour later while shopping, I received a call from a man who said he was responsible for California and Nevada operations. I had nothing to write his name down but got his number. He told me the only reason the competition like Kroger and Safeway offer this is because they got in a lot of trouble some time ago for this problem, but not them. Coincidentally, I discovered before this call that it was actually Albertsons that got in trouble and were fined $1.85 million because of this scanner issue earlier in the 2000s but on no other companies were mentioned in the internet article.

He said that they were not in the business of giving food away and do not get complaints about their scanner. He could not explain why his policy in his area is not in line with his industry. His answer was nothing relative to the question. He said instead they spend lots of money on being the cleanest and nicest stores compared to competitors. Huh? I told him that in both states, the stores I went to were hardly on the top of that list. Seeing that I was getting nowhere, I gave up.

You know, considering all the people I talked with at all levels, no one asked any details of the product I purchased that was incorrectly scanned. So, folks, competitors are willing to put a free product on the line to support their accuracy but Albertsons will not. That should tell you what type of attention it gets. So, if you shop at Albertsons, watch the register closely. I will not shop there again.

I shop here regularly. On 8/8/11, I went to buy a number of items, one being a package of ice cream novelty (8 pack of the Albertson's brand, Stoneridge Creamery). I brought them home and put them in the freezer until last night.

I opened the package and my husband and I had ice cream. Mine was mostly not edible. I went to check the expiration data and it read: 1/28/2011. I was shocked. I called the manager, Belinda, and at first she said it wasn't their product. That aggravated me as I was positive it was theirs and had the receipt to prove it.

Finally, she said ok, bring it in and we'll give you more ice cream. I also called the main customer service for Albertsons and spoke with a courteous woman, who answers to Nicole. She took the complaint and said the store director would call today.

Before that, this morning I did return the ice cream back to the store and a new manager waited on me. She was polite and went immediately to the dairy manager and told him to go check the freezer area for all expired food. She gave me a gift card for the ice cream and apologized. The store director called me later today and said sorry, etc. I told him about talking with other folks who shop at this Albertsons and discovered that many people are seeing expired items.

He quickly interrupted me and said, sorry, all the ice cream has been removed and you shouldn't have the problem again; discounting what I said about other customer's experiences with coffee creamer, eggs, etc. If I have to go back, be sure that I'll be checking expiration dates.

I shop at Albertson's about twice a month and at least half the time I get overcharged. This time I was owed $8.00. You would think that this would work in my favor about half the time, but that is never the outcome. It makes you question whether this is something that management is okay with.

Yesterday (10/30), I went in to purchase the same type of bread and it too was out of code. I then looked on the shelf and found an additional 20-25 loaves of bread out of code on the shelf. I placed them in a cart. I then looked at some yogurt and cottage cheese on their shelves and found baby yogurt that was anywhere from three days to two weeks out of code.

As a consumer, I would sure be upset if my child consumed product that could potentially make my child ill or worse. I did speak to the person in charge and informed him. Someone needs to take a look at this and require that this store not attempt to sell our consumers product that may not be healthy to consume. Manufacturers put these codes on for a reason. For them to ignore these issues is very wrong. Once is bad enough. It certainly shouldn't have happened the second time, especially when they were informed about it in more than one way the first time.

The tempered glass top of our large Courtyard Creations patio table shattered spontaneously about 10:30 pm last night (7/24/10). Fortunately, no one was in the vicinity at the time. The table sits on a deck, which is accessible only from inside the house. So it's impossible that any external incident or vandalism caused the table to shatter. We just wanted to report the issue with this patio set.

The glass table top shattered into thousands of small pieces. Most settled within 5 feet of the table. Some of the shards are now embedded between the boards of our deck and are impossible to remove.

I purchased a 10-pc. patio set. My table exploded into a thousand pieces for no reason.

I met my wife at the Albertsons on Hypoluxo and Military Trail at 8:00am and we went to breakfast and some shopping when we returned the car was towed. All the signs in the parking lot say no overnight parking. We asked the manager at Albertsons if they called to have the car towed and they said no in fact they said this was the 3rd car in 2 days and are calling corporate to inquire about this issue complaining that they will lose customers due to this action.

I have never heard of a management company judging what people are doing and having cars towed at their discretion with no apparent violation. I called the management company to inquire about this issue and was told they staked out the lot and since one person got out of one car and into another the car was towed. I was also told not to park in my lot again and hung up on. My car was also damaged during this event.

I think this is a wrong action and I am curious if there is any recourse in my favor. Pattie from the management company said we left at 8:00 am and nobody called until 5:00pm which is irrelevant who is to say we weren't shopping around. In any case there was no overnight parking and it cost me damage and money to get my car from the towing company. Thanks in advanced for your reply.

The scan guarantee where a free item is given for an overprice is a fair way and was a concession the markets originally made to allow the use of scanners. Now they have reneged on that promise. The mentality now is if I overprice an item and you catch me I will give you that item at the price i was supposed to charge you. Millions of dollars are lost by consumers each year due to scanner overpricing.

On March 3,2009 Albertsons placed an ad in the Sunday paper that was to begin on March 6, 2009. I went to Albertsons stores on March 7, 2009 to buy the product that was in the sales paper. It was a pop-up canopy that was suppose to be on sale for $79.99. the item could not be found at any of their stores and no one could tell me which store it was located at. I placed a call to the corporate office to help resolve this issuse for me. I was told that someone from Albertsons would contact me within 48-72 hours. I still have not heard from anyone from the store.

Albertsons San Diego charged my debit card for $80 for a bouquet of flowers which was actual $20 in price and I returned it within 5 minutes and bought something $8 bouquet. When I went home I saw they returned only $20 for the bouquet while they charged $80. Now they don't respond me well and not following up. Its been a year I am trying to contact them and they are being rude.

I just want my money back as I am feeling being ripped off.

I wanted a steak for dinner and found A New york steak, which I like. however it had a bone on 2 sides - I could not remember having a new york steak with a bone before, so I asked the butcher he said yes they come both ways! with and without bones. When I got home I checked on the internet and found New York steaks should not have bones. I can only assume they want to get some extra $ by charging you for the weight of the bone.

Had to pay for weight of bone which I can not eat. No big deal, but I thought it was funny.

i often get charged for discounts that were supposed to be programmed into the computer. I've talked to management over the years to no avail. On January 16, I bought two family size Kellog cereals to get free soy milk. I was charged for the milk then given the run around by Cindy and Nanette. They said there was no discount, that I had the wrong cereal, the wrong milk. I didn't. They finally read the signs on the cereal and milk shelf and gave me the free milk, but they would have charged me if I hadn't spoken up. They acted like I was the problem. The store does this all the time and someone should check on them because management is oblivious to the law.

I didn't pay for something I should have gotten free this time, but it has happened in the past. I got charged for dog food I shouldn't have paid for.

The employee in floral was placing flowers into the buckets and did not have any caution signs out. I asked the store manager for the employees names and he said not to worry about them and would not give them to me. As I left he told me I did not have to pay for the flowers I had and that someone would contact me in 24-48 hours.

After 5 days I had to contact them as no one had called me. The person I then spoke with was Karen Godoy, she asked how I was and I said I was sore and bruised taking some of my medications that I had and it would take some time for my back and buttocks to feel better, she then said Albertsons would be sending me a gift card and let her know if I needed anything else. I did receive a $75 gift with an apology from them for the incident in their store. I tried contacting Karen after that to let her know the card was a insult, she would not return my calls and it was then thru several phone calls to Albaertosns that that was their way of saying they denied my claim.

I then requested her mananger and was given to Rocio Aguerrebere who confirmed this and stated they are not liable for my injuries, she said she would investigate further and get back to me the following day, a week later when i had not heard from her I place a call and she said they were still investigating. I have now received a letter from them stating they have determined there is no legl liability on behalf of Albertsons as their investigation confirmed I wasverbally warned of the condition prior to the incident and there were caution cones up at the location, the $75 gift was a goodwill gesture.

No one at that store spoke to me, the floral dept had carts of boxes you had to manuver thru to get to the flowers. I slipped when I came around one of the carts trying to get to the flowers.

The manager of the store was very apologetic the day of the incident and kept telling me not to worry risk management would take care of this. But did not ever ask if I needed medical attention. Karen Godoy was concerned the first day I spoke with her but after I told her I was taking it easy and using my own meds for my back she seemed relieved and then never followed up. I did go to a physician as I was still having pain when I sat xrays were done which were normal, but they placed me on steroids for a week and advised me it would take some time to heal.

I am shocked by the letter I now received from Albertsons. They won't even cover the physician visit and prescription not to say the shock of hearing that I was verbally warned of the condition. The employee who witnessed the fall was more concerned that she didn't do it on purpose.

It has almost been two months since the fall and I can just now sit without my butt bones hurting but my lower back continues to be a problem. I have had previous low back problems and this fall

irritated the condition and continues to.

On Aug 23,2008 @ 7:16pm we bought Nabisco's Nutter butter creme Patties by Kraft foods. (these are my husbands favorite cookies and always buys them from this store), when we got home my husband and I and our daughter ate some of the cookies and all of us noticed that the taste was different from other times, they tasted STALE.

Since my husband always buys them and we eat them we know when the cookies are fresh and taste good compared to this batch that tasted arwful. I noticed on the package it was OUTDATED-JULY 30 2008, we stopped eating the cookies.

The only consequences that took place is that we wasn't able to enjoy them because of the stale taste. So therefore we wasted $4.49 on STALE cookies.

In tiled, screened-in patio under roof, spontaneous shattering of glass in Patio Table. Table was purchased in 2005 from local Albertsons. I recall, the Manufacture / Origin was China.

Table shattered in a million pieces, caused some tile damage, items placed on top to drop through to the floor and break.

We just got off the phone with Albertsons customer service to ask why the $20 credit they gave us a little over a year ago has disappeared from our online account (for Grocery home delivery).

We received the credit after the delivery of our online order was more than a day late which resulted in no birthday cake (part of the order) for my daughters birthday last November.

Apparently the record of our order from a year ago (to a Newport Beach, CA address) has somehow been deleted. We did change the address on the account after coming back to Northern California and suspect that the data was lost when that profile update was made, but this is thier problem not ours!!! They didnt tell us we had to keep the delivery record for the $20 credit and why would we since they credited our online account! Now that its been deleted (and there's no record) theres nothing they can do about it they say. Well so much for the Guarantee of service they post on their site www.albertsons.com/guarantee.asp :

We are committed to providing superior products and service to our customers. If you are not completely satisfied, contact us and we will make it right for you. Guaranteed!?

$20 bucks plus the time and agony of dealing with their powerless customer support people.

I ate it and it got me really sick. I have never felt that much stomach pain in my life. I had the worst diarehha i couldnt even leave the bathroom. I went to 4 doctors took a bunch of test. I was sick for exactly a month may 18th-June 18th. The beef got me so sick i couldnt even eat. I lost 14 pound i got down to 94 pounds i was so weak that i could barely walk. I looked like a living dead person. I missed 2 1/2 weeks of work because of the beef getting me so severly ill.

I would like to sue to just get back the damages of my doctors bills and compinsate for the time lost at work. I honestly thought i was going to die. I could of if i didnt have such a strong immune system, if a child or elderly person ate that beef they could have possible died seeing how bad it affected me .

So; Now we have a table with no glass and six chairs, the table needs replaced. Our purchase price was $350 and neither the store, nor the company wishes to take responsibility for selling obviously defective merchandise.

Most of the fruits sold at Albetsons store in Sunnyvale are rotten and have fungus spread. I have bought Strawberries and Rasberries in transparent plastic boxes sold in the Fruit section. The fruits looked fresh from transparent boxes. When I came home and opened the boxes it was having all fungus and rotten. I had to throw nearly 30$ worth of fruits in a trash box. We ate the fruits which were looking good and ended up in vomits for 2 days.

The counter persons in Albertsons had no regret when complained about the quality.I request the consumer forum to please take action agains the Albertsons store for selling spoiled foods and spoiling the healths of people.

Damage is both in terms of money & health.

On June 5, 2006 I slipped and fell in the grocery store due to a spill. I reported the incident and obtained the names and telephone numbers of two witnesses.On June 14,2006 I received a phone call from Ben a representative from Albertsons. Ben explained to me that he had no information whatsoever, about the matter and would sent another form for me to authorize his company to obtain my medical records. Ben also requested my consent to have our conversation tape recorded. I agreeded and proceeded to give my account of the incident.

Ben asked me questions such as, what time of day did the incident occure,how did I fall, what did I hurt,what kind of shoes was I wearing,did I report the incident, to whom, what did they do,were there any witinesses, what are the names,did I get treated,how much were the bills,did I have and previous injuries are lawsuits,for which I answered to the best of my recollection and ability.

I asked Ben if Albertsons would pay my bills,one was $845.00 and I did not have the total on hand for the remaining.He also asked if I had medical insurance.I said, No I do not. And went on to explain why not. We ended the conversation with Ben saying he would be sending me the form for me to sign in order for him to obtain the medical records.The very next day June 15,2006, I received a letter from Ben and Albertsons stating, The circumstances and the completed investigations reported to us from the store, fail to indicate any negligence on behalf of the store / Albertsons,Inc. It also stated, Albertson's Inc. respecfully declines the payment of your claim in its entirety. I assume my recorded statment on the incident was my official claim and there decision was made before obtaining the medical records which clearly show that I was in fact injured, even though Albertsons was said not to be negligent.

I feel Albertsons, is liable.And at the least offer to pay my medical bills.I can not explain the embarrasment and emotional trauma I feel from this experience. Had Albertsons did thier homework they would have found the total of my medical bills to be amire fourteen hundred dollars.($1.400.00) I don't think thats asking to much for a customer which in spite of the incedent has continued shopping at their store. I am truely crushed by Albertsons response.

From this fall I received, contusions and swelling that lasted three weeks. I sprain my right ankle for which I was on crutches, in pain and swollen for about a week. A head injury which causes me to have headaches for a few days.Also I was in so much pain in my back and hip that I splet sitting in a recliner off and on for a little over a month. All this resulted in my not being able to cook and care for my husband as I normally do.He is also handicapped due to a spinal surgery, he had a year ago.Which I explained to Ben from Albertsons.

I caught errors in time. However, many people, including elderly are walking out of this store with expired items.

I bought a bag of Purina Dog Chow and when I opened it up to feed my dog, it was full of maggets!

I would like to file a compliant and possible lawsuit against this store for not posting warning labels on the canned tuna products that it contains mercury. I have purchased tuna frequently at this store without knowing the it contains mercury.