Acme Markets

The prices at Acme Markets is starting to get way out of hand, as I am a smart shopper who goes place to place to find the best prices. Acme always comes in last, except for the occasional sale on a few items. I also had to file a complaint last year on the deli department. They fixed that problem, but new ones have arisen. Food/meat not always fresh and they don't always remove the first sliver as they should.

On the first day of the sale at 9 a.m., I rang the bell at the meat department in the Newtown Square store and asked the butcher who answered it to please pick me out a nice whole tenderloin about 6 or 7 pounds. He replied that they didn't have any, only small butt ends and to try again in a couple of days.Two days later, I returned and a different butcher said they didn't have any, only the butt ends, to try again in a few days. Last Saturday, I decided to try again.This time the butcher said they only had the butt ends but I could probably buy one in the Paoli store. He then said, "I will order one if you can come back Monday; it will be here. Before you come call 610 353 8018, ask for the meat room and ask for Joe."

I did this half an hour ago. Joe advised me that he knew nothing about it and that he had plenty of whole tenderloins at Easter. So this is my last resort. It is very difficult for me to get to the store to begin with as my wife has Alzheimer's and type 2 diabetes and macular degeneration and I have to either get someone to stay with her or lift her in and out of the car and I am 78 years old. This Joe said to try again on Thursday, but I have come to the conclusion that no one in that department cares. I don't think I will try again. Just wanted you to know how uncaring these people are as I read in the paper as how your sales are slipping. Anyway I tried as best I could. Thank you for your attention.

I, Ramona **, was in Acme supermarket around 6:00 p.m. on the 23rd of December to cash my check and to do some shopping. I was standing in line at the courtesy counter with my three-year old grandson when the manager Chuck ** started walking between me and two young girls that was in line behind me. Chuck ** did this about 3 or 4 times, and I'm thinking why is he taking this route when there was obviously another way he could have gone. I had turned back to my grandson as he (my grandson) was touching the decorations.

I was removing his hands and I looked behind me and this person (Chuck **) was touching his private and had his hand as if he was about to touch my backside. Before I could react Chuck ** walked away and went to a far register and began to bag groceries. I asked the cashier that waited on me for his name. There were two young girls standing behind me and three other ladies behind them that witnessed this very degrading and humiliating experience that I encountered that night; not only that, the store was full of customers and from the looks on a lot of their faces they also witnessed what this man was doing behind my back.

When I went to approach Chuck ** on this matter he stopped bagging and walked away really fast toward the back. I called the 1-877-932-7948 number and spoke with a person by the name of George who said someone would contact me within 24 hours. It's been less than 12 hours, but I was so upset that this man would so boldly in front of 30 or more people humiliate me like that. I felt a need to do more. I don't know him and he don't know me. As often as I have been in that particular store, I had never seen this person until that night. I've never until this night had any problems with any of the Acme stores that I have frequented. The two young girls that were behind me left the store and one of the women that were behind them quickly exited also. I was so shocked that he would have the audacity to do this! Because it has been less than 12 hours, I have not as of yet heard anything from anyone concerning this matter. I am anxiously waiting for someone to contact!

I have frequented the Acme store located in Avondale, PA over the past couple years since the store's grand opening. At that time, it was clear that the employees in the store exhibited positive spirits and provided good customer service to the patrons. The store was new, clean and the employees seemed happy and excited to provide quality customer service. It is with much disappointment that I am writing to you today in reference to the poor customer service I have witnessed during my last two shopping experiences at the Avondale store, in particular with the employees staffed in the Deli and Hot Foods department.

I do not know their names but on both occasions, I have found the older gentleman with the glasses who handles the Acme fried chicken specials to be extremely rude to the customers. Likewise, the older lady with the glasses behind the Deli case is equally rude, snappy and short with customers. Please note that this is not age discrimination by any means; I am simply stating the facts based on recent experiences from a customer's point of view. I expect that you will take a customer's feedback into consideration for the well being of your store.

Last Saturday evening on May 22, there were no customers at the Deli counter. I headed over there and waited to be waited on, as these two same individuals were talking behind the counter, along with who I believe was the Assistant Store Director in charge that night. All three of them were talking amongst themselves and did not make any acknowledgement that there was a customer waiting. As such, I took a quick moment to tend to my young daughter who was fidgeting in the shopping cart as kids normally do.

It was only for a few seconds and next thing I know, I hear the woman snap loudly at me and say, "Well?" I look up only to witness her rude demeanor and impatient stance. Meanwhile, I see the other gentlemen and the assistant store director share a smirk. I understand that this is my perception of the events that unfolded, however as someone who has also personally worked in the service industry for almost a decade many years back, I would consider this type of behavior as inappropriate, rude and unsatisfactory customer service.

On another shopping experience, it was a Friday evening, and I was waiting for the next batch of the fried chicken special which the same gentleman was tending to in the fryer. I noticed that he was rude to all the customers as it was evident that he was frustrated by all the chicken orders every customer was requesting. The same woman also comes over and demands that I grab a ticket to be helped. Then, as I waited by the Deli counter, it took almost 20 minutes before she serviced any of the waiting customers. When she finally got to my ticket, she then became distracted by her colleague's request to look for a particular Deli meat on sale. Instead of apologizing and acknowledging the customer she was working on, she stops what she was doing and walks all around the case for the next 5 minutes trying to find this Deli special. I remember looking at a couple of the other customers who were all patiently waiting and sharing a "Can you believe this?" sentiment.

Mr. **, I do not know what kind of store you are running, but I would certainly hope that it is not to send customers away. Perhaps these employees are acting up and when you are not on duty. No matter, I will choose to shop at the other Acmes and Giants where I am treated like a customer and provided quality respectful service. Thank you for your attention in this matter.