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Dick's Sporting Goods





robert of brandon , MS October 31, 2009

went to buy a rifle and i had a delay on ti witch i understood but when i brought some friends to the store they would not let my friends fill out the paper work to buy them a rifle and they did not have anything to do with me. i have already did my paper work so they discrimanated the friends i was with and told me as long as they were with me they could not fill out there paper work. this is why writing you this. i really would like something to done about this. i will go futher with matter. its not right

Dave of Centennial , CO October 11, 2009

I purchased an over/under shotgun for 1000. The gun was packaged at the store in 2 pieces in a case and boxed. When I took it out at home to assemble I was looking it over more closely and noticed a crack in the wood. I called Dicks about returning or exchanging and they said since it left the store it was my problem, not theirs, to rectify. Needless to say I wont be shopping at Dicks again.

Teresa of BLOOMINGTON, IN October 6, 2009

I purchased a Fuel FT94 (5947770712005972REV00)at Dicks Sporting Goods. I checked the trouble shooting guide in the manual no tips to repair helpedand the service Dicks Sporting Goods referred us to were not helpful. The treadmill suddenly speed up to full speed up removing the tether cord, or turning off the power switch will not shut the treadmill off. I feel this is a safety issue for this model and at this point a all the phone technician wanted to do was diagnose this issue over the phone and sell a board with no warranty. I would like a reputable technician to repair this treadmill.

Jerome of Eagan, MN July 8, 2009

Black Plastic Tow Hook on DBX Warp Speed Delta water tube snapped while tube was being pulled. Driver of boat struck by recoiling rope and remaining piece of tow hook left in rope. Driver quickly rotated so struck on upper back, thereby avoiding blow to face, neck or upper anterior chest.

Partial thickness laceration and contusion of underlying skin. Wish to alert DBX and consumers to potential risk of tow hook breakage and/or injury. Unable to find a DBX contact number via internet or through Dick's Sporting Goods store (Richfield, MN) at which it was purchased ~two years ago or at their central office number.

Raymond of Trenton, MI May 22, 2009

This is NOT related to any previous contacts than today's inconvenience. Today,I tried to purchase some sports equipment at Dicks Sports in Taylor, MI and was denied the purchase. The Dick's associate tried again, asked for a driver's license and tried again, to no avail.(Sale was DENIED by Citicard). Citicard was telephoned and after several minutes of talking with the store cashier, I was placed on the phone with your employee. I was asked additional information and then was apologized to by your employee. I felt like a criminal. I want to know why I was humiliated and embarrassed. I finally completed a third attempt at this purchase and left. There ought to be a more respectful way for you folks to address potential fraud situations than displayed today. I leave somewhat embarrassed and more so disrespected and want you to know my thoughts.

Bev of Sandston, VA May 6, 2009

Recently on the Dicks Sporting Goods Online site there was a Coleman Grill available for 29.99 plus shipping. This item retailed for 219.00 so upon discovering it, I immediately placed an order thinking that I'd come across a darn good deal. I told co-workers about the great deal that I'd come across and several of them also placed orders. We all received confirmation emails, pending amounts on our credit cards and shipping dates. Later that day, I checked back as I'd planned to place another order and found that the webpage had been removed and the grill taken off of the site. Appx 3 days later I received an email addressing me as a valued customer, but also indicating that there was a pricing error and the order could not be process and had been cancelled.

When I called to inquire further instead of having someone expand on that, I was atold that the "Coleman" company was the blame. I was told that a fellow employee made a mistake. My co-worker was told that he gave them an incorrect address (as though he hadnt been living there for many years and didnt know his own address). I asked for supervisors and was bounced all around so I ended up contacting corporate who refused to address the matter themselves, thus putting it back on the online supervisor to address. It was only weeks later (today 5/6/09) that I get persons on the line who gave me full details and lots of quotes about disclaimers and a faux 15% discount that was suppose to have been offered to me and the others who attempted to order this item, but none of the folks around me has heard about this offer either.

Robert of Jenison, MI February 27, 2009

Robert of Jenison MI (02/27/09)
Purchase a Goalrilla basketball system (618.00) Dec 4th. Was told would be in in a few weeks. Heard nothing. Called was told on back order would have Feb 1st. Still no word. Stopped in Feb 12th only to be told shows in our system customer picked up. I assured them I have not received the basketball system.

Contacted Mgr Steve (now going on 3 months they have had my money and I have nothing). Steve tells me I will look into this and get right back to you. Still waiting. How do I contact the CEO of this company to complain?

Charles of Orange Park, FL February 8, 2009

Charles of Orange Park FL (02/08/09)
I went online and purchased two items from dickssportinggoods.com on Feb 1st--at the time my bill was 80.93 which i paid with a credit card--several days later after both items had arrived i got an email from their customer service dept which read as such--Due to some recent changes in our business, laws require that we charge applicable sales tax on orders shipped to addresses in this state--on feb 1st---their website specifically indicated that fla was an exempt state which would not require to pay any type of sales tax

Yet this company chose to again debit my account without a) my permission and b) nor did they indicate the amount debited I am very upset that any company can decide to send some vague email explaining that some additional charge was placed on my credit card without my approval. I immediately contacted my bank and filed a dispute claim for the extra charge and I blocked all further attempts from dicks to debit my cc in the future--i also contacted the Better Business Bureau and lodged a complaint about deceptive trade practices on behalf of dickssportinggoods.com I will not be buying anything from their website in the future.

I was billed for additional charges on a sale for items after the fact--at the time of purchase--their website clearly indicated that my state was exempt for the very charge I was debited for days later. This smack of misleading and deceptive trade practices.

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