Dick's Sporting Goods

I bought a diamond back bike with a 2 year warranty extension. I barely used it. But a year later, the seat stem broke (it's hard to explain but the stem is the cheap plastic inside the frame keeping the seat in place). I brought the bike in. They said it needed replacing, but there was none in stock. I will call to see what home base says. They said this was not covered by warranty. I talked to them and little is covered by warranty. They don't tell you what is covered by warranty. When I brought it back, I had no idea. My feedback was this wasn't wear and tear or abuse! A reasonable person would assume it was covered. Dick's will not get one dollar from me again. I will pass around to others my ordeal. No sweat warranty is a joke.

They have false advertisement and misleading customer service.

On December 20th, I ordered four items from Dick's Sporting goods with guaranteed Christmas delivery by December 23rd. On December 21st, three items were shipped. I went back to the website to make sure that the fourth item was eligible for the guaranteed shipping. It was and I made a copy of the page that said that it was. I then called to ask about the fourth item. The woman I spoke to checked and said that it was in stock and eligible for the promotion. She said that she was going to notify someone to make sure that it was shipped immediately, and if I didn't receive it on time to call back.

On December 23rd, I received the three items, but not the fourth. On December 27th, I received the fourth item. I called Dick's Sporting Goods again and they said that they had to look into this and would get back to me.

On January 7th, I received an email stating that the order did not meet the guidelines to qualify for the Guaranteed to Get Their Promotion," So, not only was the website false advertising, the customer service representative that I spoke to was misleading. I will not shop at Dick's Sporting Goods again!

I ordered product on the 21st to be delivered as 2nd day shipping, guaranteed to arrive before Christmas. Not only was the product not even in the hands of UPS until two days later but the gift was not delivered until three days after Christmas. Then I couldn't make a complaint until the 26th. Then I was told this needed to be done between 26th and the 28th although there was no notification or timeline indicated on the website, order, four emails from Dick's nor from Customer Support Agent. So I am being told there is nothing they can do. So much for guarantees. I will never shop at Dick's again.

I went into Dick's tonight to buy a youth shotgun for my nephew. I found the gun I was searching and it was on sale for $50 less than it was when I started looking for it earlier in the week. That's all the good thing about this trip. After telling the clerk that I wanted to purchase the shotgun, he gave me the necessary paperwork to complete. While completing it, I asked a question to ensure that I did not input the wrong information. He said that he would ask his manager to be sure before we went any further.

The manager was nice upon arrival, but after reading my last name, she told me that she would not sell me the gun. I asked her why and she said that someone with the same last name, in a town and Dick's store over an hour away, had been denied a firearm purchase earlier today and since NICS had denied them, she could not allow me to purchase the gun. When I asked her why that affected me, she said that she felt like I was making a straw purchase and that her company policy would not let her sell me the gun.

I understand that she is only following the "policy" of the company she works for, but this is unacceptable. I am having my rights infringed upon, because of someone who is in no way related to or associated with me. I am an upstanding law-abiding citizen, who has never been in any trouble other than a few speeding tickets. I will be contacting their corporate office to file a formal complaint on Monday when they open up. I am sure that it will get me nowhere, but I am going to express my displeasure over the embarrassment of being done this way in front of other customers, and the fact that they have taken it upon themselves to deny me the right to buy a firearm.

I purchased a Live strong exercise bike at their store. After putting it all together, I found out that one of the manuals was missing. The plastic bag was tore open and the box was re-taped. Then I saw in one manual that I am supposed to get a USB stick. As far as I'm concerned if I am going to pay that much money, I expect everything to be there.

I purchased a Remington .22 Rifle from Dicks. First day while attempting to zero in the scope, the trigger assembly broke. I called the store and Dicks agreed to ship the rifle back. I took it in on November 28th 2011 and never heard anything from Remington.

I called Remington on December 5th and they stated that they did not have the serial number in their repair system. I called Dicks and after the manager conducted a little research, someone forgot to ship it out; it was still sitting at the back of the store. The supervisor apologized and stated that he would ship it out the following day (overnight) and that he would be glad to give me a gift card for the mistake. He also gave me a repair number.

On December 9th, after checking the online Remington Repair System, it did not show up. I called Remington again and they stated that it had not made it there yet and that if it was sent overnight, it would have been in the system. This time, I went to Dicks and after doing a little research, the manager who I talked with stated that for some reason it was sent out through ground instead of overnight. The tracking sheet showed that Remington would not be receiving the rifle until Tuesday of next week December 13th 2011. Three weeks! I am just hoping that Remington sends it back quicker than I waited to get it there!

Lesson learned, if I would have sent it out, it would have been back by now! There was no consequences; I just wished the manager would have been truthful and stated that he was not authorized to send it next day. He did offer me a $25 gift card to make things right but I declined.

My son who is of legal age and can pass a background check with no problem went to Dick's to buy his father a shotgun for Christmas. Was told by the clerk he could not sell him the gun because he was going to give it away. On the ATF form 4473 line 12a, it states that you may buy a firearm as a gift for another person in PA. So I told my son to stop at another Dick's on the way home because the clerk was wrong. He stopped and the clerk had called ahead and told them not to sell a gun to a "dirty looking white boy in a Chevy hat." Called and complained. They said they would look into it!

Got a call today! Well, here is a shock. The clerk said he never said that and would not sell the gun to my son because he looked shady. He just got off work as a mechanic. Had uniform on with his name on the shirt. That's what I would wear if I was doing something shady. When I told the guy on the phone the clerk was lying to protect his job, he told me their employees don't lie! We are now stuck with $1,000 of Dick's gift cards! I will never buy anything at Dick's again, no lie!

I had a horrible experience at Dick's. When I made my Black Friday purchase, the cashier told me I had earned a $20 gift card because I had spent $100 or more. Cool! I just had to return on 11/28 to get the gift card. She also said I could return and re-buy the purchase and apply the gift card toward it. When I returned, the manager said the cashier had given us the wrong information (she said it several times to my wife and me when we made the purchase). We had to spend $100 before tax; we spent $99.92 before tax and after coupons. I was furious and they refused to do anything about it or honor their word.

I sent out several emails because I could not get a hold of anyone at the corporation, and I contacted the Better Business Bureau. The district manager for the San Diego area, John **, called me. He was very apologetic for the total lack of customer service received and for the inconvenience. He offered me a $50 gift card without me asking, and asked if that would make things right. I happily accepted. He also said that someone from corporate would be contacting me, who also got one of my emails. And he said that they may also do something to remedy the situation. His offer was totally independent of theirs. Their "customer engagement manager" offered me $20. Well, I got the $20 one. But the $50 gift card never arrived, even though John took down my personal information.

I emailed him and rather than him responding, I got an email and call from the person at corporate. She (Jean **) basically said: "John spoke too quickly and we cannot send you the $50 gift card, your troubles are not worth that much." I argued with her but she refused to stand by the company's promise. They lied to me again, even when trying to remedy another situation that came about because of their dishonesty! Well, I am alerting the newspaper using social media, telling the local little league (I am on the board) and everyone I know (you know a lot of people in a city after your father is a city official for 42 years and you're born and raised there). They will lose far more than $50. That's a bad business. But you mess with the bull. You get the horns. PS - when I called John back to discuss with him, he hung up on me. Sport Chalet here I come.

Bottom line, I was told specifically that my purchase qualified for a $20 gift card. I went back on the date told and received no card. They said the cashier made a mistake. I had to spend $100 or more before taxes. I spent $99.92 before taxes. After waiting in store for 30 minutes for manager to fix, I left with nothing. The district manager called and apologized and offered a $50 gift card for troubles. He asked if that would make things right. He said someone from corporate would also be contacting me and they may also do something to remedy the situation.

The corporate person offered me a $20 gift card. Great! Not so fast. The $50 gift card never arrived. I checked back and was told that the DM spoke too quickly. All they would offer was the $20 gift card. I was lied to again by Dick's. He if said he'd give me a $50 gift card, they need to honor that. They do not stand by their word. Shot at Sport Chalet instead or someplace else. I am returning my last 2 purchases and will never shop at Dick's again! I am also in contact with the local newspapers, posting on Twitter and Facebook, telling the local little league where I'm on the board, and telling as many people as I know. They will lose far more business than $50. Total lack of customer service and integrity from the top all the way down to the store employees. I am in the process of filing complaints with the Better Business Bureau and other agencies. I have been in contact with the local newspaper as well. They will lose far more business from this than $50. Bad business decision.

I went to two DSGs in DE looking for 20 ga. slugs as there was an advertised sale for buy one box of ammo get the second one for 1/2 price. This was the second sale this season and both times, both stores were "sold out" of 20 ga. slugs before the sale went in effect. There were plenty of 12 ga. slugs. This is a yearly occurrence at these two stores. One would think the buyers would figure out that if you are continually out of one gauge and overstocked with another, that you need to increase the one and decrease the other. I don't know how they arrive at their inventory but obviously, someone is either not knowledgeable about the hunting requirements in this area or are just plain incompetent. It is getting to the point that it is more often than not, a waste of time to enter this store.

I shopped in the new DSG store before anyone asked to help me. The clerk did not want to search an item for me that was sold off the shelves. At checkout, both of my sale items rang up at full price. When I questioned this, the clerk asked me how much the first item was on sale for and she punched in the price that I quoted and charged that amount.

On my second and final sale item, the clerk asked me to get out of the line and go to the back of the store to show the floor clerk the sale price on the display sign. The floor clerk said the price is this and pointed to the sign. I told her that the price is on the other side. She said you are right. I told her that she was quoting a price for shorts and I was purchasing a t-shirt. She said she would radio the cashier to confirm that I was right about the sale price, which she did not.

The cashier had to keep calling her radio and finally said that she must be using the radio wrong and couldn't get through. Finally they were able to communicate by radio and she gave me the correct sale price. She never apologized for the wait, the hassle, or for the register having the wrong prices.

I had a similar problem in a DSG store in Durham, NC. I don't think I will shop there any longer.

My daughter attends college and works part-time at one job. She applied to Dick's to work part-time around school, while she has another job. Michael, the manager, hired her with that in mind. It didn't work well for either my daughter or the store, so they let her go. No problem. The problem is my daughter is still waiting for over a month for her final paycheck while she struggles to pay her bills.

For approximately 3 months, I would call every Sunday to try to get my bike in for a tune-up and to repair a broken spoke. I had bought it at Dick's and I also purchased a warranty, which included one tune-up within one year of purchase. Therefore, I was trying to get it in before the full year. Every time I called, the employee in the bike department would have some excuse as to why they could not get me in. I explained to them that Sunday is my only day off to get it in but he didn't seem to care. Finally, after trying repeatedly to get it in, the last time I called was Sept. 2, 2011 and I was angry and expressed to the employee that I was tired of getting excuses from the employees and I wanted to know why they couldn't do the tune up. He said, if you can get here within 30 minutes, I will do it. He fixed the spoke and tuned it up. However, the next time I rode it, it was changing gears on its own and it wouldn't stop. I cracked my right knee on the handle bar when the gears changed on me automatically. So I called the manager and told him what the bike was doing and he asked who tuned it up.

He said that he was new there and he was trying to straighten things up in the store. I asked him if he had received other complaints about this person doing bike repairs and his reply was, "Yes". He told me, "I just hired a new bike repairman that has had his own bike shop and is very good with bikes and if you bring it in, this man will repair it". When I got there, the bike repairman was not new and he tried to tell me that the reason the bike was changing gears automatically was because I had a dirty chain. He told me that he would need to keep my bike and order a new chain for it. I told him that the chain was cleaned by his partner when I got on it to ride it after he had cleaned it. He was upset about my comment and he went to get the manager. The manager said, "why are you upset, this is not going to cost you anything?" I told him that I was upset because it was costing me gas to get there and my time, which is very valuable and the wear and tear on my car. I will never spend another penny at Dick's Sporting Goods.

My grandson bought a sandlot baseball pitching machine from Dicks. After just 2 days of use, it became unusable, defective. I told my grandson that I would try to take it back for him and get another one. That's the way it turned out alright, as they refused to stand behind their product. That's no way to treat a child.

Dicks refused to do anything about the item. Dicks said the little guy would have to contact the company that manufactured the machine.

I went to Dick's in Kingsport on East Stone Drive on Monday, 9/5/2011, to purchase a $700 rifle, a $250 rangefinder and roughly $60 in archery supplies. I stood in line 45 minutes, got passed off twice when they found out I wanted to purchase a rifle because it seemed like a hassle.

I had looked at the rifle two days earlier so I knew what I wanted. I filled out the usual government paperwork and the lady told me to review one of the questions/answers. I read it to ask if I was a non resident alien and answered with no. I told her I don't understand why that is wrong and she told me she couldn't sell the rifle to me and I couldn't start over. This is about an hour and a half into the process.

I am a Caucasian grandfather of three, born and raised within 50 miles of this store. I went to WalMart, filled out the paperwork the same way and bought the rifle for $120 less that Dick's price! Thanks, lady! My family and I spend about $5000 per year in sporting goods and none of it will ever be spent at Dick's again.

After visiting Dick's web site, I decided they really don't want complaints. Their customer service phone doesn't offer that option either. I don't want coupons or gifts, wouldn't go back if you gave it away.

I had applied at this location a while back. I received a phone call today from the store manager named Dave. I explained that I would still be interested in a part time position, but only on certain days due to my current job. None of my hourly restrictions seemed to be a problem.

Dave wanted to continue and schedule an interview. The time frame was around 2:00 to 2:30. I said I could make it for 2:00 and not later, due to having to pick up a child from day care. The manager then said "Well, if 2:30 is not going to work for you, I'm not going down that road." Meaning he wouldn't hire me because I had to pick children up from day care.

I'm so tired of companies not giving mothers a chance to work. If anything, we are the serious workers who don't call out sick or mess around because we have mouths to feed. What a jerk! I'm reporting him to corporate.

I was at the Huntsville Alabama store on Saturday, Aug. 13, 2011 with my children, husband, and eight-week-old grandchild. My daughter was checking out and the sales associate (Kayla) was extremely rude slamming our items on the counter and extremely upset that in general that she was still there.

I asked to see the store manager after her episode with my daughter and when I tried to speak with him, she was interrupting and said she did not care what I thought. She had been there since 8:30 that morning and told him she did not have to deal with that ** (meaning me).

I am returning my items to the store this week and contacting my attorney since I was verbally assaulted at your store. The manager never asked her once to leave the area and just stood there dumbfounded. I have never been so humiliated or embarrassed before. There were other customers behind me in line along with their children. Great family environment and thanks for a great shopping experience.

They used misleading advertisement: Advertised items have signs stating the sale prices, but the items on the racks were different from the items on sale. In my case, I saw a rack of items stating shorts and shirts on sale. I took the shorts to the counter and they appeared to be much more expensive. I went to show the salesperson where I got it. And she stated they were out of the ones on sale and had to put something on the empty rack. I told her that was poor form. I left the store without purchasing any of the items.

Went to store to buy a womens golf bag. There was not one womens bag on the floor. They were 12 feet off the ground. There were 40 mens golf bags on the floor. Dick's discriminates against women golfers. Just look in the weekly ads and sales. Apparently women don'wear golf shoes. They only advertise mens.

I have shopped at Dicks Sporting Goods for over 11 baseball seasons--buying $400 bats, $150 gloves, $150 cleats, etc. I have been a pretty loyal customer.

We are playing one more tournament this season, three games. I needed a score book for three games. I used to give them out with coaches packs. First employee couldn't find them, I waited 10 minutes or so for him to locate them. Finally, I found them up at the service counter, it cost $5.99 per book. I asked if they could give discount on the book and the cashier said she didn't have the authority, even though other cashiers have magically found "coupons" for me at other times..

I called the store manager, who couldn't give discount on the book either. It seems Dicks is not interested in my business. Otherwise, pleasing a loyal customer at the end of a season may have been a higher priority. I guarantee the 40 books or so will be in clearance next week.

Just an FYI, sports authority had the same book for $3.99. They got my lousy $4 and me as a customer for the all future seasons and my son plays baseball. Is customer service dead at Dicks? Do they think they are so big that one little customer just doesn't count much?

Approximately two months ago, I took a road bicycle into this store for a basic maintenance issue that I did not have the tools to address myself. The rear hub on my bicycle is what is known as a flip-flop hub. It has a single-geared freewheel sprocket on one side, and a fixed gear sprocket on the other. It is meant to be able to be switched from a freewheel to a fixed gear by flipping the rim around and remounting. Being that I never used the fixed gear two months passed, I did not notice that the fixed gear sprocket had been removed without my knowledge or consent. I have spoken with the store manager who has stated that he has spoken to all parties involved with my bike, and all claim no knowledge. I know my bike had this sprocket when it was taken in, and it didn't have it when it came back out.

I purchased a Vital Fitness MB 330 exercise bike from Dick's Sporting Goods in Warick, RI. Sparingly used, it worked well for a few months but I noticed the pedals often became loose. Finally, one of the pedals became completely useless. I went to a bike shop hoping to have it repaired. The repair shop informed me that the person at Dick's was not paying attention when originally attaching the pedals. The left pedal was put on first where the right pedal belongs and the thread was damaged thus wearing thinner as I was using the bike. Except for the pedals, the bike looks like it is brand new. The bike repair shop said this was not the first time he had seen this: "They hire kids to put these together and they are not paying enough attention. You purchased a damaged bike from the get go."

I bought a CVA riffle at Dicks for a Christmas present to my husband. He in turn bought a scope for the riffle and when he went to place it on the gun it would not work. We took it to a gun smith and they told us the barrel was not straight on the gun. So I took the gun back to Dicks and was told by a sales person David he couldn't do anything about it. When I advised him it was not acceptable to sell me a gun that was defective, he slammed the receipt back into my hand and told me to "go find you a manager and see what they tell you."

Well, indeed I located the manager 25 minutes later and he seemed very shallow and kept walking in circles around me. He would not make eye contact and was very fidgety (like he was on some type of medication). When I told him how his employee had treated me, he dodged the remarks and he took the gun and said he would send it back to CVA and have them repair it. I was under the assumption I had purchased a new gun, not a "repaired" or "refurbished" gun. He also said it would be 2 or more weeks before I could drive two hours back to the store to pick up the gun. Oddly enough he did not give me anything showing that he had taken the gun back. The manager and employee were both rude and inconsiderate. I had to drive two hours to the store to take the gun back and will again have another two hour drive to go pick it up again.

I was looking for a 300 win mag rifle in a Remington or savage with accutrigger. I went to 2 different Dick's locations and neither had that caliber. I was told by Dan the sales person they didn't carry any 300 win mags at that store, so I purchased some other items and left. I have seen an ad the next week about Remington adl on sale. I called and they have it in any caliber I was interested in. Then the salesman Dan remembered I was in the previous week and said he had a 300 win mag in a savage model 111 with accutrigger.

He told me he would check the price and calls me back; he called about 7:30 Sunday night and gave my wife the price. I had to work Monday 8:00am to 9:00pm so I sent my wife to purchase the rifle. When she got to the hunting area they said they had the rifle. She asked was it a 300 win mag model 111 with accutrigger, they told her yes. They mounted the scope and re boxed the rifle and was asked again by my wife was this a savage 300 win mag model 111 with accutrigger. Again they replied yes, so she purchased the rifle and a box of ammunition and left.

I didn't get a chance to look at the rifle until the next evening, and upon inspecting the rifle found it did not have an accutrigger as was told to my wife. I called the store and was told by Dan sales person, the assistant manager was nothing they could do. I was told a manager would call me when he returned which newer happened. I then called the corporate office and talked to Jonathan and was again told there was nothing they could for their mistake. I was told by Jonathan he would call the store to see if they would issue me a store credit for the difference in price of a rifle with accutriger or try to get some other assistance. It has been 7 days now and I have heard nothing which is what I expected. Dicks Sporting Goods has lost a good loyal customer and I will tell everyone I know about this episode and very poor customer service. I did not keep the rifle; I took a $100.00 loss and sold it.

I had 2 $25 gift cards to use for Dick's one for each son for Christmas. One of my boys wanted a skateboard, so we went to the store but they didn't have any in at the time. So when I got home, I went online to see what they had. I ended up purchasing a world industries skateboard for $59.99 and purchased another item for my other son for football.

About 2 days after I completed the order and paid the extra $30 over what I had for gift cards, we went back into the store and guess what, they had the skateboard in now and it was priced $36.99. I was shocked to see they charged me $23 more online. When I called the online department, they said we will have to look into it and $59.99 is what we sell the board for but we don't sell for the same prices as in the store. They said if they do find I am right and price match (like they are different companies) they they will put it back on a gift card again! I am so upset because I paid over the amounts of the gift cards already and should get the amount back on my credit card first but of course, they won't do that. This company sucks and I will be filing a complaint with the BBB asap! The company is saying they sell for different prices online as they do in the store, overcharging by over 20% than the stores do.

I went to Dick's to make purchase. The salesman diverted me from using my Visa card as usual, and got me to sign up for what I thought was a Dick's credit card by giving me a percentage discount on my purchase.

After returning from 3 weeks out of the country, my mail included a statement from GE Money Bank for the $42.59 Dick's purchase, a $29.99 "credits, fees and adjustments," apparently for missing the payment I was never notified about and a $1.50 "finance charge" for "transaction fees." So GE Money Bank tacked on charges that amounted to about 75% of my original purchase.

When I went to the Dick's store in Akron where I made my purchase, the manager said "it's between you and the credit card company," even though Dick's acted as an agent for the company in signing me up for the credit card, and the statement says at the top, "Dick's Sporting Good/GEMB." When I said that I would settle for a $30 gift card (the approximate amount of the additional charges), the manager said that she would take my name and phone number and talk to her superior about it. I never heard from anyone again. My records show that I have spent $1,269.65 at Dick's, but they refuse to reimburse me from the results of their actions.

went to buy a rifle and i had a delay on ti witch i understood but when i brought some friends to the store they would not let my friends fill out the paper work to buy them a rifle and they did not have anything to do with me. i have already did my paper work so they discrimanated the friends i was with and told me as long as they were with me they could not fill out there paper work. this is why writing you this. i really would like something to done about this. i will go futher with matter. its not right

I purchased an over/under shotgun for $1000. The gun was packaged at the store in 2 pieces in a case and boxed. When I took it out at home to assemble I was looking it over more closely and noticed a crack in the wood. I called Dicks about returning or exchanging and they said since it left the store it was my problem, not theirs, to rectify. Needless to say I wont be shopping at Dicks again.

The treadmill suddenly speed up to full speed up removing the tether cord, or turning off the power switch will not shut the treadmill off. I feel this is a safety issue for this model and at this point a all the phone technician wanted to do was diagnose this issue over the phone and sell a board with no warranty. I would like a reputable technician to repair this treadmill.

Partial thickness laceration and contusion of underlying skin. Wish to alert DBX and consumers to potential risk of tow hook breakage and/or injury. Unable to find a DBX contact number via internet or through Dick's Sporting Goods store (Richfield, MN) at which it was purchased ~two years ago or at their central office number.

I leave somewhat embarrassed and more so disrespected and want you to know my thoughts.

Recently on the Dicks Sporting Goods Online site there was a Coleman Grill available for 29.99 plus shipping. This item retailed for 219.00 so upon discovering it, I immediately placed an order thinking that I'd come across a darn good deal. I told co-workers about the great deal that I'd come across and several of them also placed orders. We all received confirmation emails, pending amounts on our credit cards and shipping dates. Later that day, I checked back as I'd planned to place another order and found that the webpage had been removed and the grill taken off of the site. Appx 3 days later I received an email addressing me as a valued customer, but also indicating that there was a pricing error and the order could not be process and had been cancelled.

When I called to inquire further instead of having someone expand on that, I was atold that the "Coleman" company was the blame. I was told that a fellow employee made a mistake. My co-worker was told that he gave them an incorrect address (as though he hadnt been living there for many years and didnt know his own address). I asked for supervisors and was bounced all around so I ended up contacting corporate who refused to address the matter themselves, thus putting it back on the online supervisor to address. It was only weeks later (today 5/6/09) that I get persons on the line who gave me full details and lots of quotes about disclaimers and a faux 15% discount that was suppose to have been offered to me and the others who attempted to order this item, but none of the folks around me has heard about this offer either.

Purchase a Goalrilla basketball system ($618.00) Dec 4th. Was told would be in in a few weeks. Heard nothing. Called was told on back order would have Feb 1st. Still no word. Stopped in Feb 12th only to be told shows in our system customer picked up. I assured them I have not received the basketball system.

Contacted Mgr Steve (now going on 3 months they have had my money and I have nothing). Steve tells me I will look into this and get right back to you. Still waiting. How do I contact the CEO of this company to complain?

I went online and purchased two items from dickssportinggoods.com on Feb 1st--at the time my bill was $80.93 which i paid with a credit card--several days later after both items had arrived i got an email from their customer service dept which read as such--Due to some recent changes in our business, laws require that we charge applicable sales tax on orders shipped to addresses in this state--on feb 1st---their website specifically indicated that fla was an exempt state which would not require to pay any type of sales tax

Yet this company chose to again debit my account without a) my permission and b) nor did they indicate the amount debited I am very upset that any company can decide to send some vague email explaining that some additional charge was placed on my credit card without my approval. I immediately contacted my bank and filed a dispute claim for the extra charge and I blocked all further attempts from dicks to debit my cc in the future--i also contacted the Better Business Bureau and lodged a complaint about deceptive trade practices on behalf of dickssportinggoods.com I will not be buying anything from their website in the future.

I was billed for additional charges on a sale for items after the fact--at the time of purchase--their website clearly indicated that my state was exempt for the very charge I was debited for days later. This smack of misleading and deceptive trade practices.

I made picture of equipment that I needed to buy. I wanted to sand picture to a friend. At that time store manager told me I can't make pictures. I told him I can make if I want to. He made me live the store and was very rude to me and did not let me write down his last name. I told him I will complain he sad using [expletive] word he does not care. I left the store. I don't understand how am I wrong making pictures in the store. Thank you.

I left the store and made complaint online to Dick's Sporting Goods.. I want apology from them.

This is customer service at the Northlake Mall store in Charlotte.

I called customer service and spoke to both a service person and a manager. Both told me that refunds are done in the order of how you first pay. I had NO choice on their site but to input the gift card first. I tried to dispute this with my credit card company but they claim it is a gift card dispute. I have reported Dicks to the Better Business Bureau.

I recently purchased a treadmill from Dick's at full price, only for them to deliver me a used floor model, and try to pass it off as new. The delivery men slipped up and told me it was the floor model. They went further to say that this was not the first time this had happened. They refused to take back the used treadmill which had now been set up in my bedroom saying they had other deliveries and no room on their truck.

After contacting the store I was told that it was on the receipt to deliver a floor model. I stated that I had a copy of that order and no where on it does it say that, and pointed out that I paid full price. The manager's story then changed to say that the delivery men requested a floor model. It was agreed that for my inconvience I was to choose another treadmill of my liking in replacement at no extra cost to me.

When I went into the store the manager changed his mind and told me he would get fired if he did that and offered me only one other model. When I became upset that they had encouraged me to come to the store under false pretenses, I was told to leave and never come back. They have not sent anyone to pick up their used treadmill and have not returned my money.

They still have my money and they have not picked up their product from my home

I was in the Newington, CT Dick's Sporting Goods this morning (Feb. 3, 2008) at 10:37 AM. I made a purchase of a New England Patriots shirt for $19.99. My dilemma is this: The shirt was originally listed at $20.00. It had a clearance sticker of $19.99 on it. The sticker was covering two other clearance stickers, but was off center so the clearance sticker directly below it could be seen. The sticker below it was for $12.91. This led me to believe that the price was $12.91. I spoke to a manager at the front lanes and they informed me that the sticker of $12.91 must have been wrong and it was restickered. I then examined several of the same shirts, which all had the same issue, and noticed that one had a price of $9.91 visible below the sticker of $19.99. In addition to this there were several other New England Patriots shirts that had the remains of clearance stickers on them, but they had been peeled off. My problem with this is that it appears to be price gouging. I realize that today is the SuperBowl and that the shirts will be in demand, but this does not appear to be fair business practice. I did purchase the shirt for $19.99, but I must say that I feel cheated and I am sure that there is a law in the State of CT against this sort of practice..

I went to Dick's Sorting Goods to buy new line for my cherished Garcia-Mitchell 300 reel. A kid named Rob, put the line on the spool for me using there machine. I had cast my line, and set the reel, only to end up with a bird's nest in my hands due to the line had been loaded on the spool backwards. When I went back to the store they said they would re-spool with new line. After waiting for quite some time, The manager came to me and said that they couldn't load the spool because it was cracked all around the bottom. I told the manager that it was in perfect shape the night before.

I was abit angry when I asked what had happened. The manager shrugged his shoulders and smircked saying it is an old reel and it probably just broke due too it's age. Now, anyone who own's one of these reels will tell you that they are strong and will last a life time, providing some incompitent fool doesn't break it.

When I examined the spool, I saw line cutting through the area where the so called break was. It looked as if the line wasn't tied onto the spool tight enough, so when the machine started spinning quickly, it burned into the spool. I realize now, that I can replace the spool on ebay for a few bucks, but that doesn't change the blatant disregard for the customers property or feelings. I have had this reel for quite some time. It is an early edition. I have taken very good care of it. It's too bad that Dick's Sporting Goods doesn't treat there customers with the same care.

On April 17, 2007 I purchased an excercise bike. When I recieved the bike I noticed it had a defective pedal and the console wasn't working properly.

I contact customer service on April 26, 2007 to ask them to pick up the bike and give me a refund.

I been in contact with Dick's for serveral day, their customer service people would give me a different answer every time I called. One day I called the rep said the call tag had been issued- then I call back a day or two later and then another rep said it hadn't been issued- no body could give me a straight answer.

Finally, I contacted corporate- left a VM and faxed a letter- on only when I emailed the CED, Mr. Stack, did someone contact with a RA (return authroization number)- I still have no faith in them, it has been nearly 2 weeks of promises and unreturned emails and phone calls.

At one point Dick's told me to call the manufacturer to have them pick up my bike- so I call the manufacturer, they tell me it is Dick's repsonsibility! I mean, I felt like a ping-pong ball and that nobody was willing to help me.

My biggest concern is, they will not credit my account and I will be charged interested for an item that doesn't work and will have been returned!

I tried for several times for two days to place an online shopping order with DSG, and kept getting an error during my credit card approval process. I would get an error telling me my pin number on the back of my card was entered incorrectly. It's 3 numbers - not that difficult. Finally I was so frustrated I called Customer Service and the representative took my order and info, and it went through. I asked why the online purchase would not accept my card's pin when she got it to work? She said she didn't know, but that I wasn't the only person to complain about this type of thing happening. I went to the website to leave some sort of complaint or feedback and there is no area to do so.

I found this ordeal to be extremely frustrating and I think it's awful that a company knows there are problems with their online shopping checkout process, but don't do anything about it.

The exercise bike that we ordered online was damaged on arrival. We called UPS but they could not issue a refund for the purchase amount because Dick's did not place any value on the package. We called Dick's customer service but were told to call Proform for the return even though neither Proform nor exercise bikes are under Return Exeptions In fact, the website says that Dick's will accept the return of any damaged item within 30 days of purchase (manufacturer comes in after 30 days). FALSE ADVERTISING!!

In addition, there were also missing parts from the item. Dick's customer service is rude and very unhelpful. I will never shop at Dick's in the store or online again. This is the worst experience that I have ever had ordering online.

I received a Dick's Sporting Goods gift card from my boss for Christmas. He knew I wanted a laptop computer carrying case (with wheels and retractable handle), and I checked the website and found one. However, they were out of stock. I made several calls and no one could tell me when or if they would be back in stock. They told me I should just check once in a while to see if it is in. Since that didn't make much sense, I decided to use the card for something else.

I checked several items, including athletic shoes, slippers, socks, hooded sweatshirts, several pairs of shoes, zip-up jackets, etc. Each and every item that I was interested in purchasing was out of stock or out of my size or out of the color I wanted, etc. I am a regular sized person. I wear 8-1/2 shoes and usually take women's medium or large in sweat shirts and jackets.

At that point I decided to pursue the laptop carrying case since that was what I really wanted. I spent over 30 minutes on hold and then another 15 minutes talking with Tabitha (a manager). She had no information or explanation. She could not tell me if/when they would have the case available. Finally she agreed to check with the supplier and call me back. This was Tuesday, Jan 3. She said she'd have an answer for me by end of day Thursday, Jan 5.

I had not heard from her by Monday, so I called and it took over 20 minutes on hold before they transferred me to Tabitha's voice mail. While I was holding, I checked the website and found that they removed the carrying case from their site. I feel that they received their money from the gift card and that they should be required to supply the merchandise that was advertised at the time the card was purchased.

Was at your store today (8-31-05) about 4:30 P.M. looking for a pair of athletic shoes. I was the only customer in the shoe dept., but no salesperson was to be found. There were 3 salespersons in nearby depts. but apparrently could not be bothered. Needless to say, I'll look elsewhere.

Driving an hour for nothing.

I walked in the store like I had usually done for the past week or so because I was preparing for a big tournament. I was looking to buy a nice new pair of cleats for soccer and it went well at first. I got some help with finding a good pair and i went to pay for them. When i got to the desk i looked in the box and noticed the cleats were both for the left foot, so i asked for an exchange for a new pair.

I waited for nearly a half hour before someone came back with a new pair. I then looked in the box only to see that it was the same pair that i had picked up the first time. I was a bit aggitated, but i stayed calm and asked for another pair. I then waited for 20 minutes before the employee came back and told me they were out of what i was looking for, and he wasn't sure when the next stock of the product would be. I left the store without cleats and didn't have what i needed in time for my soccer tournament. I was very angry and I've never had a problem like that before, I usually enjoy going.