East Coast TVs

They advertised they had a product in stock. I ordered it. I got a call 2 days later that it was backordered and the order was cancelled. They said they advertised it as backordered, they didn't. I went to their site after the call. It still shows as available, I printed it. False advertising.

Beware! Look elsewhere! I bought a TV and bluray player from East Coast TVs in mid February. The next day, I received a call saying that the discount code I used required that I pay by check rather than by credit card as I'd done online. Fair enough. I mailed a check the next day. Two weeks later, I called to see what the status of my order was. I spoke with a guy named Steve who said the check was received 10 days ago but for some reason, it hadn't been processed yet. He said they'd ship the TV that day and I should have it within a week. I called five days later to see if they had tracking info on the shipment. The girl who answered said the TV hadn't been shipped yet because my check had just cleared. I asked to speak to the manager. A guy named Tony came on, claiming to be the manager. He was not very pleasant. He told me the check had just arrived on the day I spoke with Steve (meaning it took two weeks for a letter to go from Atlanta to New York). I told him what Steve had told me and that I wanted a refund.

Tony said he was unwilling to do anything to satisfy me and that if I wanted a refund, he was going to deduct shipping costs even though they hadn't shipped yet. I hung up on him. I got a call a while later from a guy named George who said he was a manager (how many managers has this place got?). George was friendly and gave me the impression that he cared about his customers and said he'd send me a check for a full refund the following week. A week later, the check for the full amount arrived. It's now a month after I purchased from them and I have nothing to show for it except wasted time and frustration. Bottom line: If East Coast TVs was the only place in the world that carried the item I was looking for, I'd select a different item and buy it somewhere else before I'd take a chance on them again.

I bought a TV online for approximately $1150.00. I wanted to purchase another one, but needed to delay shipment so I called East Coast. They informed me that 'their shipper does not deliver to my address'! I live in the largest city in SW Virginia and I have never had a company refuse shipment to my home! I think these people are running a scam and the price posted is just listed to draw you in. They never intended to sell me the TV at this price! I had to contact my credit card company to prevent the charge on my account. Amazon should be careful who they do business with.

I placed an order to purchase a Samsung 40 inch Flat Screen TV on Sunday the 20 of February 2009. I was advised by there website that I would have my purchase within 1-5 business days. I called on February 27, 2009 to find out the status of the my purchase. I was then told that the shipping office was closed and for me to call back on Sunday because that is when the office would reopen. I was then told I would recieve a 100.00 off because my product was late. I called back on Sunday like advised and I was then told that the deliver truck had a flat tire and delivery would be delayed and I was also told they would honor the 100.00 off like told previously. They said they would look into this matter and get back to me. They didn't call back so I called them and I was told it would be deliveried this week and I would be getting the 100.00 off. I later checked my email to find out that now my order is backorder till march 11, 2009 and are not relinquishing the $100 fee for deliver in 1-5 business days".

On behalf of all our employees who work passionately every day to make your experience on our web site a most rewarding one, We welcome you to EastCoastTVs.com.

East Coast TV's is setting a standard in online plasma TV sales by offering a pay-at-the-door policy where we will not charge your card until we show up at your door.

* Highly trained technical support team

It is our mission to build lifetime relationships with you, our customer, by meeting your needs perfectly. You should "Expect the Best" every time you shop! Our newly designed web site provides our customers with the most informative, convenient, and cost-effective online experience. Please take full advantage of our web site to spare your budget, conserve your time, and simplify your shopping process.

Sincerely,

EastCoastTVs.com

America's Leader in Internet Sales

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The messenger service that we contract to ship your TV is equipped with our wireless credit card terminal to facilitate your payment at your door so you can inspect the TV prior to paying for it. We only charge you at your door and not before. Your signature is required on the credit card ticket. Its just like buying at a store, with internet prices

They told me 2nite they cannot credit $100 delivery fee for 1-5 days. I was not told it was backordered until after I should have received it.