Complain about a product or service

Trilegiant - Complaints

Jeffrey of Red Lion PA (08/30/08)
TRILEGIANT OFFERED ME A FREE GIFT FOR TRYING THEIR SERVICE. I was told I could cancel during the first month and that there would be no charge. I did cancel within the alloted time period, but my subscription remained in force and Trilegiant continued to charge my credit card from May, 2007 until August 2008 when I discovered the fraudulent charges.

According to my calculations, I was defrauded of $222.83.

Chris of Hillsville VA (08/30/08)
$139.99 charged to my Chase Visa. they claimed I signed a check for 9.25 from Budget and that meant I signed up for this thing. NO CHECK, NO SIGN, and HOW did they get my Visa numbers to charge me??? I phoned TLG and they tried to sell the package to me and finally agreed to drop the charge with code R0808 and one to two months befroe it would be dropped! Visa agreed to drop the charges after I outylined teh above. Did Chase give out my numbers and accept the charge? If they have been sued, why is this STILL hapenning???

I caught it in time I believe.

Michael of New York NY (08/28/08)
I have been scammed through this appalling scheme. I received membership renewal notices for $119.99 and $59.99 for services I never knowingly subscribed to. Chase may have some legal loophole to carry on this fraud but it is entirely unacceptable. I cannot believe that despite probably hundreds of thousands of people being tricked like this it is allowed to continue.

Elayne of Ewa Beach HI (08/28/08)
From 2003-2008, my husband was charged various amounts from this company through Chase, without our consent. We were told that a check was cashed, but we do not recall cashing any check. We have never heard of TLG until we saw this random charge, and when we questioned Chase about the charge, they informed us we had been paying it since 2003. Chase said there was nothing they could do about it and directed us to TLG. We spoke with a TLG representative who said he could only take off the recent charge, and any other charge disputes would have to be submitted by mail.

SO, we faxed a letter to the company asking for a refund because we 1)never used their services 2)never received any information at all, (but specifically from TLG or Chase) stating that we had signed up for this program, explaining what the program is, what we are paying for, etc... 3)never received an account statement directly from TLG 4)never signed a contract for TLG's services beyond the first year (we still claim that we didn't cash that first year check, but we can eat that loss if they'll just pay the following years)

We're young. Lessons learned on credit card statements-- always check the charges. Also, Chase wouldn't remove the late charge on this even though the account would have been $0 if it weren't for TLG. Our Chase account has been cancelled and we would not recommend this bank to anyone in their right mind.

not including the first year that we allegedly signed up-- we're out $459.96

Benjamin of Staten Island NY (08/26/08)
This month I was checking my bank statement when I noticed a debit made for 11.99 to TLG*TRVLADV. I had no idea what company this was so I called the 800 number that was on my statement. I spoke to a customer service representative who said I had signed up for a membership to Traveler's Advantage. I explained that I didn't and was hung up on. I checked my bank statements and 11.99 has been debited from my account since 1/3/07. I rarely check my online account and never noticed the small amount of 11.99 that was being taken from my account.

I called again and spoke to another customer service representative who said that I had signed up for a membership in October of 2006, but could not pull up any records to show that I had signed up. I didn't sign up for any membership and never gave my credit card information to this company. I did some research and noticed that Traveler's Advantge is part of Trilegiant, which is a company that has numerous class action lawsuits filed against it claiming that they fradulently obtained consumers credit card information and charged them without their knowledge.

Trilegiant owes me $547. That includes overdraft fees that I was charged after they unknowingly debited money out of my account when I had no funds in the account. My bank refuses to reimburse me for any of these charges because they say that I waited too long to file a claim. They say that I have to get reimbursed from Trilegiant.

Gladys of Youngstown OH (08/25/08)
Chase account charged $149.99 and have not been able to contact company to find out what the charge is for. There have been not purchases of service or equipment.

I live on a limited income and I am in my nineties. Any charge is like this causes problems in my account.

Deborah of Sioux Falls SD (08/23/08)
Earlier this year I received a couple of small checks from Chase - I thought they were rebate checks (so I thought). It was actually a marketing check in which when I deposited the check, unbeknown to me, it enrolled me in Trilegiant's Great Fun program. I have seen these marketing checks before - and usally forget to cash them, because they typically expire before I get around to getting to the bank. I finally remembered to cash one thinking it was a refund from Chase and accidently enrolled myself in this major scam program.

It is now a year and a half later and I received a tiny postcard noting that my credit card (which I never gave out) is going to be charged $59.99 - and if I want to cancel I must call an 800 number. I just called the number and had the service cancelled, but found out they charged my credit card $59.99 LAST YEAR - without my knowledge to a credit card I NEVER gave them.

It is clearly my fault for not reading the tiny tiny print on that check, SENT BY CHASE, before I deposited it. I do; however, feel this is a scam-like and dishonest marketing on Trilegiant's part (as well as CHASE). I am disgusted that this takes place legally. I never once used their service and did not know it even exsisted, yet I was charged this money to a credit card they obtained somehow. I am canceling my banking service with CHASE because of this and hope my mistake will save someone else from giving this bank (if you can even call CHASE a bank) another dime. I encourage other's to do the same, do not bank with CHASE.

Brittany of Winston-Salem NC (08/22/08)
This company(s) have been withdrawling 12.95 & 12.99 and more out of my checking account for over 6 months. I have never signed up for any of these so called companies.

I am a sinlge Mom & the result of this has made it very difficult on me finantual. I have bounced check & had to pay fees.

Michael of Cardiff CA (08/22/08)
Great Fun enrolled me in a program to buy DVDs in July 2007 and charged my credit card monthly for twelve months without my knowledge or consent. In August 2008 they sent a postcard indicating that my subscription fee would increase, signed by Ann McClure, Senior Director Great fun. I called them at 877 488 9480, they refunded the most two of the past twelve months charges. Having settled for $25M. previously in August 2006 in San Diego County Superior Court they need to sued again by the State of California.

$14.99 by ten months

Richard of Anaheim CA (08/21/08)
On 8/21/08 I noticed on my last AMX bill a charge for 11.99 for a Greatfun Membership Fee that was tied to this company. I called up AMX and it had actually gone back 3 months and I hadn't noticed it before. I did by tickets through Priceline in April and these charges started the next month.

AMX is disputing the charges for me and the best advice is be very careful when going through your purchases online. These companies have little extra's that are checked off by default and if you don't catch it they start charging you. The amounts are small enough that you just don't notice them.

Johanna of Tecumseh OK (08/21/08)
I was 'inadvertantly' subscribed/enrolled in TLG Great Fun for $11.99 per month when I ordered a pair of shoes from Shoebuy.com. The credit union I deal with caught it and called me. He told me this was a scam used frequently and it raises a red flag. I contacted TLG and requested a refund for which they SAY they will send me a form

To date, three charges of $11.99 and numerous hours of research and calls.

Michael of Pickerington OH (08/20/08)
Choice hotels after a reservation directed me to shoppers advantage promo if I had known then the 30 day free trial means they can steal my money if they want even if I cancel I would not have done it. They took my money 120.00$.So I called back to cancel again.This company is dishonst.

120.00$ short at a time of economic tightness is hardship beyond belief.

Brenda of Woodville TX (08/19/08)
On 6-10-08 I called Choice Hotels to book reservations and was transfered to Shoppers Advantage. For $1.00 I would have a 3 month trial membership. I gave them my debit card. On 6-11-08 I called and canceled my membership (R0608) and thought the matter was taken care of. On 8-14-08 TLGEVdayguest hit my bank account fo $119.99.

After calling the Texas Attorney General I found out the name of the corporation was Trilegiant out of Conneticutt and that they had numerous DBA's. I was told it was be best if I closed my account because any of their DBA's could hit my account. I thought, I am the one who gets ripped off and I am the one who has to go thru the hassel of trying to get my money back, file claims etc.

My bank account was sent into overdraft resulting in a charge. I had to do all the leg work of filing a fraud claim to get my money back. I live day-to-day with the cost of gas, food etc. I can't afford to sit around and wait to get back $120 I never at anytime authorized! This happened 3days before my birthday so couldn't afford to do anything and I have been totally stressed out since! My trust of companies is totally shot and I will never give out my card to any other company, legit or not!

Lynn of Fergus Falls MN (08/16/08)
Do not even know how I got signed up with them, but they bill me for $14.99 per month for absolutely nothing. have tried to cancel, but cannot reach them. Credit card company says they cannot cancel payments.

Daniel of Spanaway WA (08/16/08)
This company has been deducting $11.00 monthly since April 30, 2008. Total $59.95 out of my credit card. I did not approve these transactions. I called and even emailed this company with negative results.

Beverly of Austin TX (08/14/08)
I've called this company 3 times now and requested that they stop billing my credit card for their Great Fun service (or whatever) each month. I called in June, July and this month when I saw the charge on my credit card AGAIN. The customer service rep - Natalie - said she would cancel my membership after she went through her stay a member spiel, which I've heard before.

I saw all the problems others have with this company and decided to send a complaint since I don't believe they will actually cancel my membership. I would like my $11/month refunded to my credit card but can live without the refund as long as this membership is canceled.

Herbert of Lincoln NE (08/08/08)
My credit card has been charged $10.99 a month for the last several months for Great Fun, a service I never requested. When I called to cancel, I learned that they had received my information through my making a hotel reservation.

$10.99 per month for four months.

Wayne of Detroit MI (08/04/08)
i stopped using AOL (2000)and apperantly (what Trilegiant says) when i quit using AOL i signed up for their credit checking option (which i never did,didnt even know i was customer until i got notice of change of membership fees 2007) i calle dright away and spoke to Rico and stated my protest he said he would then refund my membership fee for 2007 (which they did) but i want returned all years from 2000-2006,he said they would send some sort of form out (never did) and have their so sort of division see if my request was valid.

I have tried under f.o.i.a back on 1/24/08 for all papers they had for my account(for on their site they claim if no action happens to your credit(which there was) they would send the report to alert me,and if no alerts they at least send a report twice a year which never ever happen only thing i got from them for the f.o.i.a request was some sort of form to fill out and INCLUDE ALL PAPER WORK THEY SENT! DONT HAVE ANY I HAVE SINCE THE CANCELLING OF THEM HAD A CREDIT CHECK RUN FOR ME AND THERE WERE MANY RED HERRINGS THAT SHOULD HAVE BEEN REPORTED BY THEM. what can i do? thank you

i have been scammed in my opinion of the sum of 599.94 for 6 years 99.99 membership a year for no representitin of what they claim they do as to inform a person of any activity or even just semi-annually reports of no actions Thank You Kindly

Jeff of Lake Mary FL (08/04/08)
For the 2nd time, I have paid in full my balance with chase. Within a month of paying them off, a charge for Trilegiant AutoVantage appears on my statement. I am never notified of this charge, and my auto-draft continues paying. This is the 2nd time this has happened. The first time it happened, it was never resolved and I was forced to pay. This time, I caught it within the same month and my account has been closed and an investigation is to be conducted by Chase.

After reading on your site the business partnership between Chase and Trilegiant, I am absolutely furious that Chase is still allowed to exist. I now know that both companies are scammers and I hope to soon see the CEO of Chase behind bars.

I lost $150 the first time, and have been charged $139.99 this time. Each payment auto-drafts $40.

Amy of Riverview MI (08/01/08)
I received my Chase Marathon Master Card statement and quickly noticed a charge for 119.99 to TLG Elite Excursions, I called the phone # on my statement and the company's agent was quick to tell me that I had signed a permotions check and therefore signed up for their service. I requested the check to be mailed to my home since I KNOW I DID NO SUCH THING. This smells like a BIG ROTTEN SCAM to me and I have contested this charge. From what I've read this company commits a whole lot of scams all around the USA SOMETHING NEEDS TO BE DONE ABOUT THIS SCAM COMPANY

$119.99 to date.

Gary of Bellefontaine OH (08/01/08)
I got my credit card notice to find I was paying $12.99 a month to TLC*Greatfun. Well, I called the 800 number and told them if I did not get a refund I was going to take action. After I told them who all I was going to contact (including classmates.com) they decided to give me my money back. In addition, if anybody wants the contact information to the VP in PR at Classmates, John Uppendahl is the person to talk too. He leaves early on Friday, so I would call early during the week. One side note, they would only give me what they charged me this year. They would not give me the previous years.

Callita of Novato CA (08/01/08)
These people have been charging my credit account for months at $12.99 and i called them on it. Yesterday, i received my credit card statement and it was charged again!! How can I make these crooks stop?

I lost $12.99 per month but I don't know how many.

Maryann of Pennsauken NJ (07/30/08)
I received a postcard in the mail today (7/30)08)informing me that my current membership fee with Healthsaver is about to be renewed and being increased from $119.99 to $129.99 and will be automatically billed to my credit card unless I cancel. I called their 800# and asked what is this all about and what is HealthSaver they explained that it was additional health care coverage and that I had a signed a check for this ....I told this [person] that I never signed a check for additional healtcare that I work for the federal government have excellent health care and would never have signed such a check he assured me that they had a check with my signature on it so I told him I want a copy of that check in mail to me and I want this canceled.

He gave me a cancellation number and transferred me to a supervisor...as soon as the supervisor (Issac) got on the phone he told me they were crediting my credit card for $119.99 the money that was put on my credit card last year and cancelling the account, when I asked him for a copy of this so call check that I signed he informed me that it would not be necessary to mail it to me since they are refunding my money and hung up. After reading some of the stories on line about this company I'm not sure that I'm even going to see a refund. I am amazed that this is continuing and nothing is being done about this company.

Rina of Davis, CA (07/28/08)
Fraud and unauthorized charge onto my visa card.

Jackie of Leesburg, FL (07/28/08)
I noticed that i was getting billed for something that i did not recognize, the description was TLG*LIVWEL and so on. Since 6/25/08 I've been getting billed 11.99 a month.

I used a search engine to see what the company was and i found this site. I noticed other people have had the same problem. Their logo looks a little familiar, but i would never sign up for such a company as that especially for 12 dollars a month! This has made me very angry.

Michael of Ann Arbor MI (07/25/08)
We've been charged for 8 months $11.99/month but never signed up for the service they allege. I've exchanged letters with them and they refunded 2 months. They say we signed up through an offer while using Priceline. Neither my wife nor I remember doing this.

We are out about $75. And I'm just mad.

Juliet of Plano TX (07/25/08)
They have been billing my credit card $12.99 for several years now, even after I had called to cancel my membership twice.

I've lost lots of money due to this, probably hundreds of dollars over the years.

Terrence of Santa Maria CA (07/22/08)
I received (in the postal mail) a letter and packet indicating I had purchased a membership in Healthsaver. It indicated that I had 60 days of a trial membership and after 60 days they would charge me $189.99 and automatically remove it. I called them to cancel the whole thing and they did so, giving me a cancelation number. When I asked them how they got my info, they said I had cashed a check and this automatically set me up for the membership. I asked when the check was deposited and they said early July. I asked for a copy and they said I would have to discuss it with a supervisor.

I got off the phone and googled Heathsaver and noticed that they are part of a larger company named Trilegiant. I aslo noticed that another company of theirs is Gret Fun. Well....great fun was charging me 9.95 per month for several months for some kind of entertainment card for discounts etc.... They said that I agreed to this when I paid for online parking with johnny Park....although I don't remember doing this. They sent me about $15.00 back in a check and this check I deposited, which I believe cause the Healthsaver issue to come up.

Julius of Whitestone NY (07/21/08)
This is a bogus credit report firm. 10 years ago I recieved something in the mail that offered a free trial service. I let it lapse into a membership. Since then i have tried over the years to cancel the service with no success.

Today I once again tried to cancel the service. I wanted to get a credit report prior to cancelling. My membership renewal date is 8/8/2008. I was told that I need to fill out a form which they told me they would fax. Fax never came and it would take between 10 & 20 days. I want them to stop charging my credit card. In addition, I want my membership fees for the durstion of my membership dating back to 1998 credit back to me.

I have been duped out of $69.99 for the past 10 years without any benefit.

Derek of Palos Verdes CA (07/20/08)
I was sent a check which stated that it was for being a loyal customer to HSBC Credit Card Company for using their card. After 17 months and 3 other checks cashed I noticed there were membership charges to companies I had never heard of or wanted memberships to. I began to investigate my bills and discoverd over $800 dollars worth of bogus charges to my credit card.

On three occasions I cancelled the card and issued a new one and was told by HSBC that no one could debit the new accounts but this was not the case as I kept getting charges even after calling the various companies under the TLG umbrella and cancelling the memberships which inspite of my endless time spent on the phone they would continue to debit my cards after each new one was issued. I finally had to cancel my HSBC credit card as they were no longer credible in my mind.

On several occasions the fraudelent debits to the memberships caused my account to go over my credit limt and I was assessed penalty fees by HSBC which were never reimbursed to me but am still trying to get back all the money HSBC and TLG fruadelently debited from my account.

I am out hours of time spent trying to chase down my funds. I usually spoke to someone in some foreign country who could not speak english very well or at least be understood by me. I was told to go deal with each independent umbrella company to get my money credited back to my account. I still have not gotten it all back and I am so glad the government is stepping in to fight this egregious fraud to consumers.

Terry of Omaha NE (07/20/08)
TLG marketing group, using various different names such as everyday priveledges, just for me and travel advantages, has charged my credit card, without my authorization, on three separate occasssions totaling about $245. One for $119.99 dating back to August of 07, another for $64.99 May of 08, and recently $59.99 in June of 08.

These unauthorized charges have put me over my limit on occassions adding over-limit charges to my account. These false charges have also led to the inability to make necessary purchases during these periods.

Glade of Missoula MT (07/19/08)
I discovered a charge on my chase card for 12.99 for TLG Privgrd. I call Chase and discovered that this company has charged me 470$ over three years. Chase gave them my info when I opened my accounts and acts like its my fault. I though fraud was larger and this little charge went unnoticed for years. Chase will only dispute three of the charges and happily continues to charge me interest. What a scam I feel like a fool.

I am paying interest on money taken from me without my permission totaling in the 1000$. I am a collage student and this experience's negative affect is threatening my education. I deal with debt every day and don't need to suffer with stress by interest on money stolen from me for years before I can pay it off.

Steven of Charlotte NC (07/18/08)
Several months ago, my fiancee and I planned a vacation using Priceline.com to make our reservations. Recently, I was checking in on my credit card statement and noticed an $11.99 charge from TLG*GREATFN. Upon looking back, I noticed that it was the fourth such monthly charge from the company. When I called them to ask about it, they gave me a 5 minute speech about all of the wonderful benefits that I was missing out on that should have been in my welcome packet. I never received any packet or confirmation email from the company.

I am very careful with the charges I authorize on my credit card and have never agreed to a recurring monthly charge on it. I had also never heard of Great Fun before this call. After a strained conversation, I finally was able to get a cancellation confirmation from the operator, but only just before she tried to transfer me into a credit reporting service for a free gas card. I am filing an official complaint with my credit card company, but I suggest keeping a close watch on your monthly statements.

To date, there have been $47.96 in fraudulent charges placed on my card. While this does not break the bank, it can potentially cause a severe hardship on some people.

Marcia of Boise ID (07/17/08)
I just checked an Amazon credit card i rarely use to find that I have been charged a $12.99 membership fee for several months. Apparently, this company Great Fun is affliated in some way with Classmates.com. I had a three month membership with Classmates, which I cancelled, and have no recollection of signing up with Great Fun. I am contacting my State Attorney General's office and will be disputing this charge with my credit card company and Great Fun. I have researched this company and have discovered that they have several lawsuits against them for fraudulant charges...I hope to add Idaho to the long list of states going after these people for consumer restitution.

I lost a business a few years ago losing most all I had. I have searched for a job back in my former field for two years with no luck. I am underemployed in retail and make very little...so any extra charges are of great concern.

Robyn of Dayton OH (07/14/08)
i was checking my online bank statement on 07/10/03 i noticed a charge of 11.99. i follow my debit card use closely and i knew i did not authorize this transaction. so i went to the bank on 07/14/08 i disputed the charge for fraud, made a police report, and unfortunantly had to cancel my card and get a new one. luckly i looked up the company and i found all these other complaints and i could tell the loss would just escalate.

only lost 11.99 but had to get a new debit card. called great fun found out they got my info from fandango when i boght movie tickets months ago, told her to cancel the account, who knows if she really did but i changed my info so it doesn't matter

Frank of Atlanta GA (07/14/08)
Unauthorized credit card charges by the Trilegiant Corporation. On July 5, 2008 I receive a notification from the Great Fun Company informing that my membership fee has been increased and that this change will cost me $12.99. This was very puzzelling to me because I dont recall ever applying to any company under the name of Great Fun. Nor do I have any knowledge as to what this company or charges related to. I have tried several times to contact this company at the 1-877 number listed on the notification to cancel this membership, but I was not able to reach anyone.

Today as I was preparing to pay my monthly credit card bill, and noticed that two charges were applied to my corporate American Express credit card bill. Wondering what these charges could be related to I scanned through previous charges to my American Express account and noticed that there were other similar charges occurring since November 2007. These charges amounted to a total of $185.84 of unauthorized charges.

I immediately contacted American Express and informed them of the unauthorized charges. I was told that my account would be credited for the charges made and that they would contact the Great Fun (Trilegiant Corporation) to retrieve the funds that were fraudulently charged me.

I wish them much luck in that endeavor. The fact that these charges were made to my credit card without my knowledge or authorization is a most disturbing. After reviewing similar other reports on consumeraffairs.com website, I feel even more outraged in learning that this company has targeted many other people in the same fashion. This is not a honest business in any meaning. Every executive or employee involved with Trilegiant Corporation and its various shady subsidiaries and any other corporation or business associated with this firm should be held accountable for such unsavory, corrupt and fraudulent business practices.

Meredith of Centerville MA (07/08/08)
On classmates.com I was offered a 10 discount if I signed up with TLG. I did so and then canceled my membership. The company continued to charge my card under a different service name. Instead of TLG-GreatFUN, they charged under TLG-Completehome.

I called and canceled the membership again and after three phone calls I am still being charged monthly for a service I never signed up for. To date, I have been charged 12.99 three times with no refund in sight!

Christopher of Huntington NY (07/07/08)
I recently just noticed a charge on my American Express card where Trilegent Corporation is charging me $11.99 per month for membersip fee's. I have never received any correspondence from this company nor do I know what this membership entails. Upon going back and researching previous bill, it looks as if the charges were first applied to my card starting 1/3/08 and have been applied every month since then for a total YTD of $83.93. When I called the number listed on the Trilegiant Corporation website, an answering machine came on stating I had reached Affinion Group.

There has been no economic or physical damage to date accept for my ego. The fact that these charges were applied without my knowlege or authorization is a bit disturbing and I wish I would have caught this a bit sooner. If I could be reimbursed for the money I have lost to date I would be satisfied.

Katy of Winterset IA (07/07/08)
The company took $11.99 out of my checking account each month. I assumed it was something my husband used his debit card for, and he assumed it was a charge I had made. Neither of us thought much about it. Recently we discovered that neither of us could identify where the charge came from. I did an Internet search based on what my online bank statement showed (GreatFNJun 8067031) and discovered this website. I called the phone number. The woman I spoke to told me that I had signed up for a $20 rebate when I ordered checks from Checksinthemail.com in 2007. I did order checks from that website, but I do not recall agreeing to a rebate or to a debit from my account.

My husband and I have two children. He is self-employed, and that causes us to be on a tight budget. Some months $11.99 is nothing to us, but since our second child was born, we have to be very careful with our money. This $11.99 is enough to overdraw our account, which causes other fees that we cannot afford to pay.

Shane of Trinity NC (07/05/08)
I own a GreenDot Visa, and only put enough money on it to cover online gaming charges. Last month my wife want to subscribe to Classmates.com to find a couple of friends. Check my account and go to add cash to it and notice after I've added it that TLG Great Fun had tried to take $12.99 on two different occasions, 2 days apart, luckily the card didn't have the funds available.

I called Greendot, they cant do a thing, except cancel the card and give me another, and all because some dumbazz is to sorry to get a real job and not fk people for there money! I am on a fixed income. Thirteen dollars a month can really screw my budget up. Now I'm probably going to loose $26 instead o $13 because I didn't see the two declined attempts before I reloaded my card.

Carol of Silver City NM (07/04/08)
got my bank statement and a charge from TLG*LivWel the above company for $11.99 was on it, never heard of them, bank closed and their phone number says they are closed

Wilhelmina of Nottingham PA (07/04/08)
I have had my bank account charge for montly membership if clubs that I have never subscribed to.

Loss of $11.99 a month over several months until we found out what the charge was for. Cancelled bank card and charges stopped. 3 months later charges started again for a different clucb !

Ira of Marlboro NJ (07/04/08)
Two months in a row of charges for $59.99 for TLG (Trilegiant). One was after I cashed a $2 check which I thought was a rebate and got charged. The other, I have no idea where it came from. I know you are aware of this. There was fraud charges against this company and Chase..Dec 12, 2006.

My question is: A year and a half later, how is this still going on? Chase has no answers. I will be writing to the Corporate Offices. What makes me more angry than the scam itself is that they have been caught, and it is still being perpetrated. Can you explain this to me?

After numerous phone calls, the 2 charges have been removed...for now. The first one was and then they tried it again so I can't say it won't happen again. I will be receiving a new credit card, which i will be cancelling as soon as I pay it off.

Dennis of Boynton Beach FL (07/03/08)
Not sure how or why --but sometime in April 08--I began to see charges for 12.99--regarding family fund saver on my AMEX.

I called the 800 number and told them --except for a purchase through classmates.com--I had made no internet purchases--and had no idea how they got my card #. I did slightly remember checking off some random boxes while subscribing to classmates.com.

I explained to the rep at family fund saver --i was not interested and though I felt unjustly charges I would pay for the one month and no more.

The rep said--no problem--tried to keep me on board--when I told her firmly --no thanks--I was told they would remove my membership and credit even the current charge. SOB the next month I rcv'd another charge. I had AMEX dispue and credit me--and again this month another charge. The amex rep made me do the talking but AMEX did the dailing--after 15 minuntes of being jerked around finally some rep promised a credit and cancellation--and gave me a cxd #.

Let's see what happens--except for my classmates.com purchase I am not sure how they even got my card # to charge me in the first place--A complete scam if you ask me.

Heidi of Westerville OH (07/03/08)
Of all these complaints about the services that TLG provides, I wanted to say that I LOVE my memberships. I have used AutoAdvantage, Everyday Values, & Health Saver frequently. I understand that people are frustrated about how they may have became enrolled... but let's face it... we all know nothing is FREE in this world! Read what you are signing! It is not someone else's fault that you got excited over receiving a $9.25 check & signed it without paying attention to the acknowledgement that by signing you are accepting a 30-day free trial to service.

Cathy of Wilmington DE (07/02/08)
Received a card in the mail telling me if i did not call their 800 # I would automatically be billed $74.99 on my credit card

this is a fraudulent company with a toll line desguised as a toll-free number.

Gerri of Gibbstown NJ (07/01/08)
I recently noticed a charge on my bank statment TLG*LIVWEL. I attempted to figure out what this could be and then I scanned through previous charges to my account to make sure this didn't happen before, and I missed it. Well, I received one charge in May for $11.99 and one charge today (July 1) for $11.99. I called the 1-800 number listed next to the charge and it led me to a company Livewell.

I spoke with a customer service representative who informed me that when I made a purchase back in April from 1-800-FLOWERS (which is where I purchase all of my flowers, and always have) I clicked on something that said save 5% off of your purchase. In doing that not only did I sign up for one month free membership, but I also authorized them to charge my account for the next 6 months. I am very cautious with what I do on the internet. I have never once fell victim to a scam, but even I did not see this one coming. I received no phone call, no e-mail, and I did not authorize anyone to charge my account.

I asked for a refund, however, that was not given to me, but they did cancel any future charges (after giving me a 10 minute lecture about everything I could get if I continue to pay the monthly fee.) How could they do this without your permission? How are there so many complaints of misrepresentation/unfair business practices on the BBB and on this consumer complaint site, but they can still continue to steal your money?

I was lucky to notice this charge after only suffering $24.00 in damages, but how many people have gone without noticing and have been charged much more?

Adam of Arvada, CO (07/01/08)
As I was going to pay my monthly credit card bill, I noticed a charge for $119.99 with the descirption of TLG*ELITEEXCUR98263356, dated 6/27/08. Also, because this charge went over the limit Chase also charged me an overdraft fee of $39.00.

I have not used my Chase card for almost 3 months. I would have know about a $120 charge. I did not autherize this charge, I have contacted Chase and I have to go to a branch to fill out a form about the fraud charge.

Chase is not being helpful, they will not refund the overdraft charge unless they prove that I did not autherize it. Now it will show up on my credit report, and I have never been late on any of my bills.

Melissa of 211 Wanami Trail, TX (06/30/08)
This company took it upon themselves to charge our debit card for a service that we did not sign up for when my husband stayed at a hotel in Ft Worth, TX. He called the company serveral times to cancel and stop the charges to our account, but they keep charging. I have had to call the bank to cancel my husbands card to stop the charges. I found out from the internet that this company has lawsuits against them and numerous compliants.

Total charges from this company is $91.97.

Chauncey of Lima OH (06/29/08)
We realized our American Express card was being billed $10.99 per month for the Family Fun Club. Our understanding is this was somehouw done as part of a car rental transaction in November,2007. Neither one of us have ever agreed to anything of this nature for the 36 years we've been married. WE have never been contacted by Trigelant nor the Family Fun Club, and are uncertain how they could get our card number.

At present we have blocked any further payment and have contacted them to cease and desist. At present they have charged our American express from November 2007 through June 2008. American Express will press for a refund of 90 days worth of charges, about $33.00. I will be requesting a refund from Trigelant for the remaining $55.00, although from the looks of things Cendant, Trigelant and the so called Family Fun group are unlikely to be cooperative

I out $88.00 at this point for a service I never authorized. I understand I should have read and understood my account statements more carefully and wil certainly go through them each month in the near future. I have significant concerns about the high probability a company like this likelihood of being a victim of identity theft through this set of corporations or their employees and will need to monitor or freeze my credit reporting.

Jeff of Brussels DC (06/29/08)
These clowns keep billing me for various charges and services which I never asked for. I have asked my Visa issuer to dispute charges, but these seem to disappear into the ether, never to be seen again. I find it bizarre to be paying for insurance that I did not order, where no one sent me a policy statement and to be charged for services which I do not even know exist. (BTW- I am a US citizen with a US issued credit card and am living overseas.)

Money has been charged to my credit card, and while I have disputed the charges, Trilegeant keeps piling on more charges. I would love to talk to a lawyer.

Jessica of Frederick MD (06/28/08)
I first opened my CHASE credit card account in 2004. At that time, I apparently enrolled in Trilegiant's Privacy Guard for 1 dollar. Just today I received a notice from Privacy Guard saying that if I did not call them, my CHASE credit card would be charged 129.99 to renew my membership. Yet, over the last 4 years I have been charged a total of 430.96, without noticing it.

I called to cancel, and somehow the customer service rep managed to get off the phone without cancelling my membership. I called back later, and after reiterating several times that I was not interested in their product, they agreed to cancel my membership. I am now going to complain directly to Chase Bank.

Julia of Alta Loma CA (06/25/08)
First a $1 deduction was made to my account from TLG Complete Home. Ironically I had placed an order for sensiclear skin products that day. A month later $14.99 was deducted from my account from TLG again. When I called Iwas told that I placed this order and gave them all my information, however the e-mail they had on file didn't belong to me. I never placed or would place an order for a ridiculous membership for coupons or whatever they claim offer for a $14.99 monthly membership fee. After 15 minutes of heated argument, they agreed to credit my account.

My question now is how is this legal for a company such as this to obtain my personal information and for them to make unauthorized deductions from my account under completely false pretenses. Fortunately there was only $15.99 that was taken and not much more. And I am aslso very lucky I caught it before it got out of hand.

Huaiyang of Houston TX (06/24/08)
Unauthorized charge by Trilegiant, $69.99, on chase credit card.

Susan of SC (06/23/08)
$12.99 has been electronically charged to my Master Card since 11/07. When I rented from Budget back in August, I was told by the rep that I would receive a $40 gift card from Home Depot. I never received the card nor did I receive any correspondence in the mail about this membership. I noticed the charge in March 2008. I contacted the company. The rep said they would waive the month's fee and sent me the material about the membership and the Home Depot card. I did not receive either.

May and June I was charged $12.99 again. I realize there is a suit against this company in several states. What should I do next? About $100 of money wasted that should be used toward my son's college tuition. Hours of time wasted in resolution of this ongoing problem.

Wendy of Cantonment FL (06/21/08)
Charge for $89.99 appeared on my Chase card statement. Chase refuses to allow me to dispute the charge and consider it fraud because it's a, revolving account and I had to have authorized it. I never would have authorized an auto club charge of any type since I already have AAA Plus. What would be the point? Further, I'm shocked that I'm not even allowed to dispute the charge!

I have had to cancel my account with Chase in order to stop the charges from being billed monthly. At this point, I'm not even sure I'll be able to be credited for the charge since, according to the Chase representative, I'm at the mercy of Trilegiant and must deal with them directly. Seems grossly unfair to me in light of the fact that apparently Trilegiant received my information from Chase the first place!

Blondine of Mclean VA (06/20/08)
I received a check from Everyday Values for $9.25; on the back if I had endorsed, they indicate they would bill me $139.99 annual fees using the credit card I have on file at Budget. They claim no affliation with budget. I have recently been the victim of internet fraud, unlawful use of my credit cards, so I would like to find out what credit card they claim to have access to. I also have contacted Budget, that they do not have authorization to have my card on file, or share my information. This is very disturbing.

I destroyed the check they sent, but I would like to know they will be stopped from illegally obtaining my credit card information.

Leslie of Corte Madera CA (06/16/08)
I started having problems with Trilegiant in 2005 when I discovered I was getting strange charges on my Household Bank credit card in Oshkosh, WI. I started calling and writing letters, to no avail. I then moved, after my mother died, back to Kansas City in August 2006. I continued calling and writing and finally ended up being reimbursed for over $1200 of charges they had put on my card. I also cancelled the card, thinking it would end there.

When I moved back to California in April 2007, I had no problems, or so I thought, until March 2008 when I received a card about a HealthSaver membership, something I had no knowledge about, so I called and spoke with a Judtih and was given a code for my refund of $129.99. Allegedly, I had cashed a check in March 2006 to sign up for the program. How could I have done this when I was in the midst of packing and moving? And I NEVER EVER signed anything or sent anything in that was included in my credit card's statement. NEVER, even though the customer service people always said that was how I became a member of their many programs.

Well, now I have been charged $129.99 twice, once for March 2006 and once for March 2007 for their HealthSaver program which I had never heard of or even gotten any information about. I was told I could only get reimbursed by being credited the last $129.99 on my credit card. When it didn't happen in the time frame of 10 days, I closed my account finally with Household Bank a month later. I called again and was told to write to get reimbursed for both charges.

This I did in April 2008, but to this date, have received no refunds or response. I have called several times, and now I am back to looking up my old records and having to write them once again. This is the biggest scam and pain I have ever gone through. I had to spend hours, literally, writing letters, looking at my old statements to find out how long it had been going on, and now this again. HealthSaver never appeared on my statements, that I had seen, as I checked them regularly, but it must have been done in such a way that I didn't notice. Perhaps because I was in the midst of a move.

Anyway, Trilegiant owes me nearly $260.00, and I won't give up until I am reimbursed. Please do something about them! And now, even with a new credit card, they still managed to put something on it that I did not authorize. I have since closed out Household Bank's account with me but have not been reimbursed as I was told in March 2008 when I spoke with Judith. Help!

Guo of Charlestown MA (06/16/08)
This month I received a questionable charge on my credit card bill from CHASE bank with the amount of $149. I did not recognize the name of the company and could not recall charging anything of that amount.

My initial plan of action was to call the 800 number of the company about this matter. Before I dialed, I googled the company name and came across a large number of complaints regarding fraudulent charges. I am aware that many marketing companies send their ads through my credit card company, some of them claiming FREE products, coupons, and/or services. I have never replied to or accepted any of these services, fearing hidden charges. It is particularly disturbing to me that my credit card information was made available to these type of companies and in this case with no authorization from me.

After further research, I saw that 12 States have already filed a class action lawsuit against Trilegiant and Chase Bank. Instead of paying my bill and calling Trilegiant, I called CHASE right away and told a representative about my problems and findings. He said he will file a dispute of those charges and I won't have to pay that amount while its under dispute. I am filing a complaint against both companies and I am canceling my CHASE credit card.

Charged for 149 dollars, credit card companies is looking to resolve it. Will not know until they get back to me.

Angela of Roanoke VA (06/14/08)
Unauthorized charge to my checking account of $11.99. Disputing with bank.

Jeff of Chesterland OH (06/12/08)
This company charged $59.99 to my Chase Bank credit card. I contacted them and found out it is for a membership that I didn't order. They tried numerous times to get me to continue the membership, then finally transferred me to a supervisor for cancelling. They gave me a cancel # but I also contacted Chase Bank also, who informed me it's a company they are affiliated with but never mentioned any of the known scams, or lawsuits.

Trilegiant told me it could take more than one statement before I see a credit. This may have resulted from a rebate check they sent me which I thought was cash back for using my card.

So far, $59.99 but I need to go back and look at previous statements to see if they in fact have charged more on my card.

Amanda of Bridgeport PA (06/12/08)
While reserving a hotel room on the Days Inn website, I was contacted via a pop-up instant message (through the browser window) asking if I would like to receive a $20-off coupon. I replied yes and agreed to sign up for a 30 day free trial of Trilegiant's Great Fun service. I was told that I could cancel my membership within 30 days with no hassle, but I could continue my service after the 30 day trial for $11.00 per month. I have this chat transcript available. For the past two weeks I have been calling the Great Fun membership line to cancel my membership.

EVERY SINGLE TIME I call the customer service representative tells me that they are currently updating their system and cannot access my information and that I need to call back within 1-2 hours. I have called at least 3 times a day Monday through Friday for the past two weeks (that's 30 times at a minimum) and I get the same reply every time. Finally I looked up Trilegiant on the web and called their customer service department (which I guess is separate from their Great Fun customer service department) and the representative was able to easily access my information and canceled my membership within 5 minutes. I think this Great Fun Service is a scam.

Filippo of Los Angeles CA (06/11/08)
I was charged $99.99 on my CHASE MASTERCARD for a purchase I did not make.

VERY UNHAPPY AND $99.99 LOSS.

Curt of Wichita KS (06/11/08)
the ironic thing about services such as Privacy Guard, HotLine, Fraud Detector, ID Protector, etc. is that they market themselves as being protection against fraud.

Mike of Apopka FL (06/08/08)
I have been charged a montly fee of $11.99 on June 8th, 2008. I also have received a slue of mail from the company with checks to be cashed in order to start a membership. I never cashed any of these checks but have kept them for lawsuit purposes. It is incredible this company is allowed to exist after so many complaints. I am reporting the incident as fraud to my bank tomorrow when they open. There is already a settlement in place for this company and I would like to make sure the attorney generals offices are aware they have NOT altered their business practices as the settlement required.

Currently 3 hours of wasted time, possibly have to go through the tedious process of getting a new debit card number and switching my all of my autopayments. Also the $11.99 in charges.

Virginia of Hinsdale IL (05/31/08)
A charge from Family Fun Saver for $14.99 has been appearing on my American Express Acount for the past few months. I have never heard of them and have never subscribed to anything from them.

I contaced AE and they credited my account. But the next month the same charge appeared. I am going to call AE and have them block charges from this company or have my number changed.

Brian of Methuen MA (05/31/08)
They deceptively obtained my personal information while I was conducting a transaction with Priceline.com who is also guilty of letting this happen while they collect a fee for throwing their customers to the wolves. Trilegiant operating under Great Fun took my information and I became a member for 11.99 a month without my knowledge or consent.

My credit card was charged for six months from Dec 07 to May 07 until I started investigating. I cancelled by phone (Hopefully) and I was refunded for one month only. This company operates under thirty-three names that I have counted.

I am out 59.95 which is not the end of the world but I would like a refund.

Wendy of Paso Robles CA (05/22/08)
I received a letter that said Thank you for purchasing a membership in Buyers Advantage. I never did, but it said I was a member and that if I didn't want it, I had to cancel. I called the 800 number to cance, and to complain that I had never agreed to this membership. The man on the phone said I had cashed some check for $9.20, which I also never did. I always tear things like that up. I then asked about who I complain to, and he said Chase Bank.

When I called Chase, the customer service woman said they don't do business with this company and that she recommended I close that account and get a new number just in case that company had my card number. I then checked the internet for any fraudulent activity by this Buyers Advantage company, and couldn't find any information. I then typed in Trilegiant Corporation and the Consumer Affairs article came up. Since I did not lose money, I certainly don't expect compensation, however after losing a lawsuit, it's hard to believe that these two companies are still colluding like this.

Kerry of Venice CA (05/15/08)
charged for services by autovantage affiliate of Trilegiant to my credit card. a minor fee $129, but they have been involved in class action suits before. I never asked for their services and they agreed to take off the charge. But Chase Bank, who was also sued, seems to be again part of it.

Archie of Archer City TX (05/13/08)
My husband noticed a charge on his bank account (Debit Card) for $9.99 per month and asked me to check it. This has been going on since November, 2007 and I called the bank and they told me that since it was on the card that they could not refund the money but that I should find out where it was from and go on-line and find out about it.

I went on-line and finally found the Complaints that had been sent on this Company and while reading one of the Complaints, I found an 877 number which I called and talked to a person named Glenn. He offered me all kinds of discount coupons, etc. and I told him No, No, No and he said that they would refund 2 months and it would be in my husband's bank account in 10-15 days and gave me a FAX to send a formal complain to.

I am sure from reading the complaints other people had sent that this is just stall tacits and we will not receive any refund and I have already told them that I am going to get a lawyer and sue. This is ridiculus.

This has cost my husband $59.94 which seems nominal but had we not caught it it might have been several hundreds. 

Frank of Mission Viejo CA (05/12/08)
My mortgage company has allowed a promotional charge of 9 dollars per month, even after I canceled it for 6 years. I thought this was going towards principal. Other than the free gas they offered at the trial period, I have never used their product. They told me I had to contact the optional product provider as they put it. I have already written the optional product company.

In receiving a response from customer service (membership support Auto Vantage), I was sent a check for 27 dollars, short of the 720 dollars I want returned. They called it a courtesy. They are denying refunding all of my money because they claim they have no record of canceling.

In looking up my notes in my Franklin day planner, I found that I cancelled the service in the beginning of my membership (Aug. & Sep. of 2002) with about six phone calls one of which I have with a name and specific date and phone number. My plan is to write the president of Trilligent, certified, returning the check for 27 marked void, requesting a full refund, and giving the dates, name, and phone number of my cancellations. Or, would it be better to let the Comptroller go after Chase, (or my complaints with the B.B.B., and Attorney General) and not volunteer this information that I looked up back in 2002?

John of Richmond VA (05/08/08)
Membership Fee charged to Amex card w/o authorization. Does business as Family Fun Saver

Charged to Amex acct.

Wayne of New Canaan CT (05/05/08)
My Chase card was charged for $69.99 by a company called Trilegiant transaction details as follows: 04/28/2008 04/30/2008 Sale TLG*EVRYDAYVAL88426025(Services and Merchandise) 2469 - $69.99. I have not accepted or agreed to any transaction with this company. The first time I became aware of this company was when I was charged the $69.99 on my credit card. I asked Chase Credit Card to reverse the transaction.

$69.99 and they are going to charge me a monthly fee. Monthly fee unknown.

Sean of Arlington TX (05/05/08)
I have recently fell victim to a Negative option marketing scam. I received a small check -$8.25 in a Chase envelope with chase logos. Assumed it was a pay back check (on the check it stated it was for cash back on my purchases) and cashed it. What I actually cashed was an agreement to a membership. Much to my surprise Chase was elatedly involved. I have noticed charges on my credit card since that are from TLG*LIVWEL (Services and Merchandise)?, TLG*AUTOVNTGE (Services and Merchandise)? for consecutive months with charges ranging from 11.99 to 89.99. I was unknowingly enrolled in a membership that I have no idea about. I found out Chase is involved in the scam with Trilegiant.

Sixteen states have reached agreement with Trilegiant Corporation and Chase Bank USA, settling a negative option fraud case in which the companies were charged with deceiving deceived consumers into paying for membership programs. We alleged that Trilegiant mailed solicitations to consumers with small checks, typically for $2 to $10, that many consumers mistakenly thought were a rebate or some kind of reward, said Iowa Attorney General Tom Miller.

The public needs to be informed about the scam Chase and Trilegiant continue to pull. The companies have not reformed their marketing practices under the settlement. I intend to contact in person the bank manager in an attempt to reimburse my money. Even if the money is reimbursed there are still many people getting scammed by these big companies, big companies that continue to steal from the public. It is an outrage they can continue the check marketing strategy Attorney General Tom Miller describes. The last person I would think to pull Negative option marketing scam on me would be my BANK!

Edward of Clearwater FL (05/02/08)
I was surfing online and I went to a website called online people search. I searched two people which cost me $9.95 each. But right after those, on my online bank staement was a charge for $12.99 from, PURCHASE TLG*GREATFN2706630 04/28. I am now afraid they have stolen my complete identity! I called the Bank, and they deposited the $12.99. LOSS MANAGEMENT ,FRAUD CREDIT 4 $12.99. I am still afraid they may have signed me up for some kind of phoney membership to a phoney website or something! There's probably more, but I can't think to clearly right now.

So far they debited me for $12.99, but i'm afraid they may have stolen my entire identity. Actually I am VERY upset with this. I have a disability for Traumatic Stress Syndrome, and right now I am having a panic attack!

Lisa of League City TX (05/02/08)
They keep charging my credit card for services I did not authorize.

Bruce of Vashon WA (05/01/08)
After compplaints to Avis Budget, Heathsaver and J.P. Morgan Chase about illegal use of my credit card, Ms Matthews of Trilegent send me a letter expaining that they did in fact buy and sell the credit card information in question and does not accept the terms requested of destroying the credit card information.

Trilegiant has already pled guilty in the State of Michigan to fraudulent use of this information on December 11, 2006 and assured the court that they would discontinue these practices1. The judgement was only valid in nine states.

Credit card will need to be destroyed and reissued as a result of identity theft resulting from the illegal use of information obtained by Budget car rental. Costs including time of bank officials and issuing companies is between $5,000 and $15,000 per occurance.

Kandyce of Mobridge SD (05/01/08)
I received a credit card from this trilegiant corp find out its on a big complaint list I didnt order this it came in the mail.. I dont know how they got my mailing address.. I dont know if they are taking this further but I am cutting the card up and throwing it away. The card says, Great Fun!

No damage or anything just wanted to report this card to you so you know about this company.

Angela of Port Angeles WA (04/30/08)
This company has been charging unauthorized charged to my checking account for months. My fault for not noticing sooner but they need to be delt with.

Fortunatley, I bank with USBank and they are allowing me to file a fraud claim againt them and are refunding these charges.

Annie of West Covina CA (04/30/08)
They have been charging my check card for $11.99 for two months now & I know I never bought or agreed to deal with this company.

Mr. of Clovis NM (04/27/08)
My last statement from CHASE VISA CARD had a charge for TLG ID SECURE on it for $74.99. I called Chase and was told they have an agreement with the TLG company and I should call TLG to get this unauthorized billing corrected. Needless to say, that will be the last time I use CHASE. I am not paying this charge this month but was told it could take 3 months to get the refund posted. WHAT A SCAM!!!

I resent having to take time out of my schedule to call and etc. just to get this removed from my card.

Carrie of Austin TX (04/25/08)
I just booked a hotel room for my mom on hotwire. After booking it, I continued through to a screen that said something like Click here for your 10% savings. That would buy a nice little breakfast so I did so. Next thing I know, I'm on the Big Fun site trying to find a way to opt out of the one free month and subsequent billings of $12.95 a month. 

So I wrote them an email, wrote hotwire an email and linked them to this page, and looked up the Connecticut Consumer Fraud department since Trilegiant is located in Connecticut. That office is a joke. Clicking goes nowhere and their numbers are out of service.

I haven't had any damage from Trilegiant yet, but I just know they're going to scam me. I know this charge will be impossible to remove from my credit card and I just cannot afford this mess. It should be illegal for one website to transfer credit card information to another. Why is that not illegal yet? I guess my damage is major worry, frustration, violation and complete loss of trust of hotwire.

Gail of Sacramento CA (04/24/08)
Trilegiant tricked me into about $1000.00 of charges over the past 15 months. They are very devious and seem couched in other business names such as Affinion Group. What a sham! It has taken me many hours to try and sort out exactly how much they took from me and I have received some of it back due to a good follow up by the Better Business Bureau.

I am just one of many who have had fraudulent charges on their credit cards. I appreciate that youa re aware and there are some laws (i.e. Connecticutt) that are being pursued to prosecute them. It's not so much the money, it is the dishonesty and trickery and trouble they cause. Thanks for what you do.

Roberto of Laurel MD (04/24/08)
I called to cancel the service because I was no longer interested. They stated that the service was cancelled effectively at the end of call and I would no longer see anymore charges. A month later I get a charge for 12.99 will my credit balance was 10.00, so it cost me 34.00 in overdraft fees and 12.99 for the fraud committed by Trilegiant. I am infuriated by this and will continue to vent my frustration with Trilegiant. Thnak you for listening!

Travis of Ludowici GA (04/23/08)
The Affinion Group (Protection Plus, Trilegiant Inc, etc...) has been billing my creit card once every three years for a membership fee in some sort of pretection program. I have been billed each April since 1999 in amounts ranging from $45.00 to $69.95. Whenever one of these charges would appear on my account, I assumed it was part of my Citibank services. An inquiry into this most recent charge revealed that it was not part of my basic services, but some sort of out of house charge that I had somehow agreed to. I called their 800 number to contest the charge. There is a recording that thanks you for calling Protection Plus and instructs you to press one of you are calling about charges made to your account. That smelled fishy...

After a brief argument, they agreed to refund the charge made in April of 2008, and that is when I found out that I had been a member since March of 1999, one month after I first applied for the card, my first one ever. That's strange, I don't remember agreeing to that... I requested past statements from Citibank and sure enough, every three years in April, there is a charge for protection plus, 3yr protection, or a phrase to that affect. I called Affinion Group again and requested that they send me all of my membership information, including something with my signature or recording of me agreeing to the service over the phone. The operator expressed doubt that any records that far back existed, but did agree to request the information and send whatever was available to my address in GA. She did say that there was a form of protocol for people who are contesting all of the charges, reinforcing the idea that many, many people have been duped into this program.

Wikepedia.com has a very detailed article about the Affinion Group. It was there that I read of numerous class action law suits and so forth filed against them for complaints that exactly mirror mine. I also noted that they have changed their name numerous times. Isn't that what criminals do to hide from the authorities. I asked the operator at Affinion if she knew any of this about the company. She said she did and that she felt bad when it happens to the sick or elderly. I see a pattern developing here. Citibank has also arranged for me to contest the charges and sent all appropriate to GA as well. It should also be noted that the operator at Citibank seemed to know who Affinion Group is and what they've been up to. Shameful. Unfortunately, I am currently deployed to Iraq and will not return to the US until next month. I explained this to Citibank and Affinion and they both agreed that this delay would not affect any possible outcome. I write to you in hopes of getting my money back. I'll write a similar letter to the FTC and see if there is anything I can do. Reading about the class action suites, the Wikipedia article, and what is written on this website gives me some hope. Is there anything else I can do?

Oh, that's easy... $224.85. It may not seem like much, but I'm about to ETS from the Army, and I'll need every nickel.

Eric of Jamesburg NJ (04/22/08)
I just wanted to inform you that Macy's company and credit card is also involved in this SCAM. After speaking with a Macy's customer service representative who could not tell me what a $119.99 charge was that showed up on my card with nothing but an 800 number and a name of Auto Gold (which by the way when you call does not let you get through without your GoldVantage acct number which of course I did not have. I did some research on the web. Of course I called to remove the charge as I had no idea what it was. I have also cancelled my Macy's Acct.

Here is what I found. Let me assure you I did NOT sign up or authorize this charge, nor did I cash any $2.00 check or sign anything authorizing this charge. I do not even have the Macy's Visa card, only the store card starting with 43-xxx-etc so the format is not even the same as a Visa card, so this is not something I could have used on a website. My research showed mutliple lawsuits as well as articles on this SCAM.

Rebecca of Maysville GA (04/22/08)
When checking my checking acct this morning, I noticed a $18.95 charge from Shopping Essentials. I called my bank. She told me that she could take that off my acct but it wasn't a guarantee that it wouldn't show back up! She gave me a number to call to see what it was.

I called and spoke to Karen #26368, she told me that it was for member services. For the last 13 months they have been deducting $18.95 from my checking acct! That totals $246.35! She said that she couldn't talk to me about it, she would have to talk to my husband since it was his name on the acct!

Did a 3-way call & she still wouldn't give us any information. We asked her if any purchases had been made on that debit card & was told that was private & she couldn't disclose that info! This is my checking acct not her's ! And she can't give me info because it is private. She has no signatures for these transactions & from Mar 20, 2007 they have dd $18.95 from my checking acct every month. I canceled this & she refused to talk to me anymore. Would not even let me talk to her supervisor!

$246.35 is alot of money to me, I don't know if any purchases have been made through that acct. And you can bet your bottom dollar it will be ck'd diligently from here on out. I have filed a complaint w/ the BBB. We want our money back, but don't see that happening after reading all of the other complaints. SHOPPING ESSENTIALS...WATCH OUT FOR THIS ONE.

M of San Diego CA (04/16/08)
I received an email stating that they started a membership for me. I responded to their email telling them to cancel immediately that I did not want the membership. I was informed that it was cancelled but each month they bill my credit card and each month I contact them and complain and am assured that they will credit my account for the charge but they never do. This has been going on since January. It's a small amount, probably kept that way to make it not feasible to sue them, but nonetheless I am a 69 year old woman trying to stretch a small social security check. I wonder if their name Great Fun refers to having great fun harassing innocent people. I have finally, today, closed my credit card account to stop the payment.

Although the economic loss is small it has caused a great deal of stress.

Jackee of San Francisco CA (04/16/08)
Two days ago I noticed a pending charge for 11.99 on my debit card from tlg*GREATFUN. I obviously knew i never authorized this, because at the time the charge was made i was at work! I googled great fun, and literally all i found were stories like this of being fraudulently charged. Luckily if you call right away they usually cancel your membership and take the charges off. Just got off the phone with them, apparently an Avon purchase I made over a month ago included a Save $10 check box at the bottom. I told them it wasnt clear that i would be charged for anything and never authorized my information being sent to a third party, and after going on and on about the fabulous member benefits and discounts, they finally agreed to refund the charges, but said it wouldn't credit until my next billing cycle.

Van of Falls Church VA (04/15/08)
I recieved a check in the mail that seems like a rebate, or refund check from a credit card company. In actuality it is a marketing scam. If you cash the check, your are automatically enrolled in a health saver program that costs $149.99 the first year (renewed automatically) and $159.99 the second year. The more troubling aspect for me is that Budget Rental will give my credit card info to Trilegiant Corp. if I actually cash the check!!

No damages because I read through the print and phoned to have them remove my name from their lists. I complaining because it is such a conniving and misleading advertisment and should be prohibited. I feel like it targets low-income consumers who may not know to question and call. They have been sued in the past for these kinds of marketing scams.

M of Middle Island NY (04/14/08)
Random charge appearing monthly on my amex, I've raised it with Amex who is handling it nicely as they always do. Yet, I'm going to escalate it. The charges are only $12.99/mo but it's been quite a while.

Kathryn of Lake Forest IL (04/14/08)
I haven't used my card except for 1 auto payment in over a month and just saw a charge of $99.99 for this TLG*SECURE, googled it and found this forum. I'm not sure what the service is and I know I did not authorize it, but this is a little nerve racking to read these and contemplate what they may or may not do for me when I call! I hope I don't have the same issues you all have had, but I don't have high hopes. Also, what the heck is the deal with not being able to dispute the charge online? I was with BOA for years and disputed charges occasionally and there were no hassles whatsoever. I may be switching back.

Kenneth of Republican City NE (04/13/08)
The company falsely charged my visa account for services not wanted. Never ask or signed anything for the service. As a result I contacted my card services and filed a complaint, and ask the $99.99 be voided from my account. I will contact my states attorney and file with the State of NE.

Adriana of Gilbert AZ (04/12/08)
Just for me is billing my account 59.99 every 3 months for some unknown product and more importantly, without my authorization

None at this time - my credit card company agreed to remove the last bill but they refuse to deal with it this time

Vincentia of Canandaigua NY (04/12/08)
A Charge was made to my credit card without my approval. This charge was for 59.99 I never gave them the right to charge my account for any reason and want this taken. I have tried to call them 2 times and never got to talk to anyone. I am 85 years old and have no use for any of their products. I want this charge taken off my card.

Richard of Elk Grove Village IL (04/10/08)
I called to inquire about an unknown charge on my credit card from TLG*SECURE ALL. This is a card that I cut up over a year ago and have not used in a long time but regretfully never canceled. I first tried to file an inquire online but I got a message You cannot dispute this transaction for this reason: 5101 - Third Party vendor Transaction - Not Eligible. So I called, they tried to call the number from the transaction but the place was closed.

I said I wanted to cancel my card because someone must have my account information, I need to cancel this account. They sent me to Judy who told me if I cancel my account they can no longer work with me or help out with this false charge. She gave me the number of the company to call about the charge and said it was up to me to take care of it. I told her Chase must have given my information to this company and she said they do not release account information. I do not even know the card number anymore, it has been long gone for over a year. Chase is surly releasing account information to Trilegiant via deception or outright theft.

My account is still open even though I requested they close it many times. The $99.99 charge is still there and Chase Bank is not helping out at all. I do plan to call Trilegiant, I see your website has many problems with it. That will probably be my next complaint but it seems Chase and Trilegiant are in this together.

Tanya of Scotts Valley CA (04/09/08)
While reviewing my credit card statement for the first time in a while, I found monthly charges of $9.89 on my card from a company called TLG Great Fun. I called the credit card company and was informed that I needed to conact the company directly in order to have my money refuned. I contacted the company and was told that in order to recieve a refund, I have to send them a letter via fax, and that there was no actual individual I could speak to over the phone.

Two months after I faxed my letter I recieved a refund of $39.56 a far cry from the $306.59 they actually charged me. I have sent the company another requet for a refund via fax, and have filed a formal complaint with the Better Business Bureau at www.bbb.org. However, thr company is standing firm in not wanting to refund me the money they charged for a service I never used.

At the time the charges where made, I was a full time student, studying to become a doctor. Pinching pennys at every pass, and now trying to make a living to pay off $180,000 of student loan debt, $306.59 is a lot of money, which I cannot afford to live without.

Leonid of Fort Lee NJ (04/09/08)
TLG-EveryDayVal charged me without my authorization 11.99 three times.

They did not refund money as I requested over the phone, I had to close my credit card and file disputes with my cc company.

Cecilia of Valencia CA (04/07/08)
I found a charge on my Dell account even though I was NEVER in contact with these people - or approved any such charge! I'm trying to get a hold of them but it is very, very difficult - the line will go busy when you're nearly there!

I am not very happy at all! I take care of my finances and this extra charge is a problem since this account is frozen and not to be used at all!

John of Humble TX (04/06/08)
Just noticed a strange charge on my Chase Credit Card for $59.99 from TLG*JUSTFORME(bunch-o-numbers). according to my online statement the purchase was made 3/31/08 and posted on my card by 4/1/08 (an april fool i'm not). i did make a purchase on the 29th from target for about $120 dollars online with that card. but that never made it to my statement. i called the 800 number on my CC. and had them reverse the charges, and kill that credit card and re-issue me another with a new number. the problem is, that purchase i made from target hasnt hit my card yet, and now that cards dead, so i doubt i'll get that item. the lady at the Chase CC HQ was nice and we sorted it out quickly.. in fact, i found it so painless i'm begining to wonder..

the purchase from target was for my job. they have already reimbursed me for the purchase i made, and i now have to pay that money back. its not damage per say.. just one heck of a big inconvenience.

David of Brisbane CA (03/30/08)
Trilegiant has fraudulently billed my credit card with unauthorized credit card charges and they continue to bill my card fraudulently with unauthorized charges as TLG GREAT FUN and AUTO ADVANTAGE

unauthorized charges amounting to $239.98

Elise of Alamogordo NM (03/30/08)
I noticed a charge on my Chase credit card, TGLEVERYDAYVAL for 69.99. I check my statement almost everyday and did not recognize the charge. I googled it and found this website. I called Chase and was immediately given TGL's everyday values number, like she had it right next to her phone. I called back again and said I wanted to dispute it and have it removed immediately. Obviously I sounded to nice the first time. This guy said he would but it could take a month.

I told him this company is all over the internet of being fraudulent, why doesn't Chase have them flagged. And then he tried to enroll me in an identity theft program. Whatever, Chase and TGL are in on this together. I'm closing my account and I'm rather disappointed in Chase since I've been with them for seven years. Unfortunately my mortgage is with them too and that's not going to be as easy to close and find another. I'm going with USAA. Chase, you've been sued for this before, what the hell is your problem? I don't know how the people that work there sleep at night.

Jessica of Las Vegas NV (03/28/08)
I was looking online at my checking account yesterday, 3/27/08, and everything was fine. I looked at it today, 3/28/08, and there were two charges pending on my account. One from a company named TLG-GreatFun, in the amount of $11.99 and the other was from TLG-EveryDayVal, also for $11.99. I called my bank and they reversed the charges, but informed me that the company could still try to take them out again. My bank then advised me to look up the company online to try to find out who they are. When I did, I found this website.

Thanks to them, I had to destroy my bank card and get a new one. Since I am now furious at this, and concerned about future attempts, I will be contacting the Better Business Bureau. This is ridiculous that nothing has been done to put this company out of business.

Doug of Parker CO (03/27/08)
I was billed 119.99 three times on my credit card statement, for purchases that I never made!

I have to pay $359.97 to my credit card company, to prevent negative marks on my credit report.

Dan of Fullerton CA (03/27/08)
Some how they got a hold of my AMX card & billed it $11.99 Great Fun Membership Fee. Big Red Flag! AMX bounced the charge back to them. I asked if this has happened before they said all the time. People have to watch statements closely. The amount is so small it goes right over peoples heads. Lets see $11.99 X 10,000 people around the country, yeah I could live on that. AMX is the best they always look after the card holder.

Simon of Bozeman MT (03/27/08)
I was unknowingly enrolled in a membership that I have no idea about. They gained unauthorized access to my Chase credit card!

They have charged my credit card with membership fees between the dates 9/01/2007 and 3/26/2008.

Ed of Gays Mills WI (03/27/08)
When booking a hotel room online, I was offer the opportunity to save $20 on my hotel booking by signing up for the Great Fun discounts program. I would have 30 days to cancel before billing would begin. After several weeks, I couldn't find any discounts applicable to me, so I tried to cancel. I was told by the rep that I could use my card to save on my Verizon wireless bill. So, I left the account open. Couldn't find any such discount, only a discount on the purchase of a new phone. So I called to cancel again the next day and to find out about my hotel discount and was told I should have received it online, and that I should have checked my bulk mail. She said she'd sent the coupon by mail. I did cancel at that time, but would still receive the coupon to which I was entitled. It showed up almost a month after my stay. It said I needed to send them a receipt. I'm not a business traveler. I stayed in the hotel, I paid the bill, why would I need to keep a receipt for a service rendered and transaction completed?

I feel like I was cheated out of the twenty dollars promised because the details weren't revealed at the time of the offer.

Laurie of Charles Town WV (03/27/08)
My credit report has been hit 25 times by Trilegiant in the last 2 years.

Nothing, other than the number of trees that were killed in the process of printing this report.

Ezra of Jackson WY (03/26/08)
I started receiving recurring fraudulent charges on my credit card after booking a flight online with cheaptickets.com. I was unknowingly signed up for a recurring charge after booking a flight.

I had to cancel my card(s), and wait to receive new ones

Michael of Overland Park KS (03/24/08)
While doing my taxes I reconciled credit card statements. I first noticed a monthly charge of $11.99 to tlggratfun. I never authorized this service. When I called greatfun they said I authorized this service when I was on shop.com which I do not remember. I already complained to Bank of America who said they would take off 3 months charges. We will see. After calling graet fun they said they will send me evidence of my authorization. I have never received anything from grat fun concerning their services.

About 6 months at $11.99 per monthassuming visa gives me a 3 month credit.

David of Suwanee GA (03/22/08)
Was enrolled without my consent and was informed I would be billed $59.99 against my credit card every 6 months until I canceled.

Had we just trashed this as junk mail, we wouldn't have known anything was amiss until we got the credit card bill AND noticed the charge! After the 30-day trial period you will get a PARTIAL refund.

Tania of Hoboken NJ (03/17/08)
I have just noticed that my American Express has been charged 4 consecutive months for A Family Fun Saver card membership that I never signed up for!

My American Express has been charged $14.99 four consecutive months and I want my money back!

Matt of Newburyport MA (03/17/08)
I got what I thought was junk mail the other day and just before tossing it I saw that it said I was enrolled in a Credit Card security program and that I would be charged $99.99 per month because of a check that I signed and cashed. I had actually never signed any checks or cashed them. This type of action by a company is COMPLETE FRAUD! I then checked my online banking and saw this $99.99 charge on a Chase credit card that I never use. I then called this number to cancel all services and they continued to try to sell me on this. I finally got to a supervisor to get this canceled and also to have a copy of the supposed signed check sent to me. I asked to have it faxed but instead they decided they would waste more time and money by mailing it and having it take 2-4 weeks to get here!

Deborah of Las Cruces NM (03/15/08)
Fraudulent charges began to show up on my MasterCard account. I had no recognition of the company, JUST FOR ME. After researching the company and making a complaint to CitiBank, I was able to stop the charges (forced to cancel the account). Since the account had been canceled in the past it was not clear how many months or years JUST FOR ME had been charging. They could have gotten a hold of my new account number and continued the monthly charges. The recent account history only shows charges going back to November, 2007 which is approximately when my account was shut down because of a stolen card.

At least and $8.99 charge since November, 2007 or $45.00. As described above, it is possible that Trilegiant had my former account number and this charge may have been going on for years.

Kanae of Chicago IL (03/15/08)
I was charged with this company (TLG Health Service on my Master Card. I am a retired 75yr old person, and I have no idea what $189.99 charged for. I understand looking at Google on TLG, they have many complaints just like mine which charged without the credit card owners' knowledge. Please advice what I should do. Thank you.

Toni of Simpsonville SC (03/12/08)
Received envelope with an automatic membership from these people. I normally throw things out but read it. This one says that if I don't call to cancel, they will, for my convenience, charge me $89.99, a 6-month fee. I immediately called and requested a supervisor as I was appalled that I would have to cancel something I never ordered. Now I am concerned they have credit card information I never gave to them. I don't know which one, if any, they may try to charge even with my calling to cancel it tonight. How do I know?

Priscilla of Cedar Grove WV (03/12/08)
Somehow they got my son's number for his child support card and I don't get much. I called and they said they would put the money on the card and cancel it, but they are still taking $14.99.

I can't get much stuff for my son because of it, please help.

Thomas of Lexington KY (03/11/08)
I got a flyer in the mail which said that I could renew or cancel membership to Just for Me. I had never joined Just For Me. I called and they said that they have been charging (99.00 per year)since 2004 for membership in their discount club through a Chase Visa.

I called the 877 number and was told that they would give a credit for one year but had only a FAX number (1-800-964-8115)for redress of earlier charges. We have been charged $400. for services we did not order and never made use of. The current mailing is the first we have ever seen.

Michael of Cottage Grove MN (03/10/08)
Trilegiant tricked me into signing up for their service and now they won't let me terminate the relationship. Wells Fargo set it all up when I applied for my checking account.

They're taking my money every month.

Cynthia of Nashville TN (03/08/08)
I noticed two pending unauthorized charges on my credit card this wk. One was TLG Complete Homeowner for $12.99, and the other was TLG Great Fun for $12.99. I had no idea who these companies were, so I called Bank of America and told them of the situation. They gave me two different phone numbers of both places. TLG Complete Homeowners answered & talked to a Donna. Told her I didn't have a clue who you are, and she asked if I'd tried to book a 20% discount flight with an airline company. I said no, and she said it must be a mistake & she'd take the charge off.

Next I called TLG Great Fun, was turned over to 3 different people, the last being a Bernard who I could barely understand. Being curious, I asked how they got my credit card number, and he couldn't give me an answer but asked if I'd joined Classmates.com recently, which I had. He never said he'd take the charge off, but instead did alot of fast talking & I was totally confused by the time we hung up. The next day I noticed that the charges went through instead of being taken off, so I immediately went to Bank of America, talked to the fraud people & they took the charges off.

Martha of Tuscaloosa AL (03/03/08)
I got a small check -$8.25 in a Chase envelope. Assumed it was a pay back but read info under endorsement. Had I endorsed it, I would have agreed to a Hotline trial offer with a $59.99 twice yearly membership fee unless I cancel by end of period. I realized I got one before; did not cash it. I had called 2/7/08 asking my name be removed from their list. I have not cashed one of their checks.

Tae of Hurst TX (03/01/08)
They have been making unauthorized charges of $11.99 monthly for services I never signed up for! Please resolve my issue!

Undetected deductions and Fees to my account that have accumulated!

Mary of Austin TX (02/29/08)
My Visa debit card (Chase) has two charges pending on my account. One is for TLG Great Fun for $11.99 and another for TLG Shopping Advantage for $11.99. I did not authorize any such charges as I am currently unemployed and am very careful with what little money I have right now. While looking for information, after sending emails to my bank, I found the company is Triligiant, and they were involved in a class action suit with Chase (my bank) in some scam or something which basically involved the same thing that has happened to me.

You know, it is bad enough not having a permanent job right now, no health insurance - and having to pick up contract work when possible. Now I am wondering if my bank is stealing from me. I am 59 years old, and I do believe there is age discrimination in the job market as well as massive fraud on the internet. I use the internet sites to apply for jobs - which gets me on a list - which leads to every fly-by-night own your own business and work-from-home scam calling me.

$11.99 x 2 charges pending - emails to my bank plus two hours figuring out who this company is, and also emailing them. And another hour finding this site and filing a complaint!

Diane of Fairfield CT (02/27/08)
They charged our credit card for unauthorized protection. We never authorized this. I'm not even sure how they got our credit card information. They claim my husband signed up for this 10 years ago by filling out a form (which he never would have done). I'm not sure what their address is, but my credit card company told me they are in Wyoming.

We have an added charge to our credit card and concern about who has access to our information. I asked them today (2/27) to refund the charge and was told they would. I will be watching to make sure they do.

Christopher of South Windsor CT (02/26/08)
In early October 2007, I noticed a charge of $149.99 to my credit card, under the name of TLG (the statement charge read: TLG*EVRYDAYVAL88940481 877-630-1295 CT). I was confused by this because I knew that I had not purchased anything of that amount in the recent past, so I looked up the phone number listed in the charge on the internet and called their customer service department, demanding to know the reason for the charge. I found out that the Trilegiant corporation was doing business under the name of Great Fun, whose services I had signed up for earlier in the year in order to take advantage of the attractive initial offer. I informed the woman on the phone that I had in fact canceled my membership to Great Fun through the necessary channels, and that this charge was fraudulent. I was assured that there was nothing I could do at that point, so I waved my fist at the air, told the woman in nice terms that she was employed by a despicable company, and gave up.

Lost $149.99 that I did not request to pay. Uttered curse words.

Kent of Phoenix AZ (02/25/08)
Fraudulent charge of $59.99 made to my Chase visa account.

Lost 2 hours of time trying to get the charge reversed and have yet to succeed.

Ryan of Madelia MN (02/24/08)
I was charged a $64.95 fee for a credit card protection service. I have absolutely no idea how I was charged. I did not have any contact with TLG and needless to say am a little upset.

John of Bloomington IN (02/24/08)
Charge on my Sam's Discover card and I have had no contact with this company, Autovantage, nor gave my card number to them.

This is not resolved yet.

Erroll of Jersey City NJ (02/19/08)
They have been making unauthorized charges of $11.99 monthly for services I never signed up for! Please resolve my issue!

Undetected deductions to my account that have accumulated!

Les of Gainesville GA (02/19/08)
Both companies (Travelers Advantage and Livewell) have trilegiant as their parent company. I don't recall giving them my bank account info; however they managed to withdraw funds for membership

Cal of Catonsville MD (02/18/08)
I was charges $359.96 over 4 years for something called TLG ShopperAdv, and another $189.81 over 19 months for something called TLG Hotline. These charges were made to my MBNA MasterCard card, which has since been purchased by Bank of America. These are services I never ordered, were never renewed, and which were never provided.

Damages total $549.71 over 4 years.

Mark of Hiram GA (02/15/08)
This company charged 2 of my accounts. One $11.99 a month and the other $12.99 a mouth. We called to cancel it and they gave us a conformation number and still continued to charge both accounts.

The one account we had to cancel our cards and get new ones and the other we are still working on. They have taken so far over $200.00 out of each account. DO NOT CASH THAT $9.25 CHECK THEY SEND YOU...PLEASE!

Eric of Derwood MD (02/13/08)
A charge magically appeared on a credit card that I haven't used in over a year. The card is tucked away in a closet and no-one could possibly know the number (including me at this point). Yet this charge for $74.99 just suddenly appeared out of nowhere. I called the credit card company (Priority Club) and they just passed me to TLG - which was closed at the time. I will call tomorrow. Eric Gustafson

None, so far. I'm certainly not paying for something I didn't order.

Karen of Mocksville NC (02/13/08)
I noticed bogus $11.99 charge on my Capital One credit card in Sept that were charged Aug of 2007. I called the 800 number on the statement to see what it was. They informed me that I had signed up for a membership with them and that was the monthly charge. When I disputed it, I was told that the charge was valid and that I had purchased it when online at 1800Flowers.com and that I had authorized the payment deduction to that card. Well, I had purchased flowers for a funeral using that card and when I contacted 1800Flowers, they told me that if I didn't de-select the check box, my information would have been forwarded to this company and signed up using that credit card I bought the flowers with.

I asked to have the charges refunded and was told they would take care of it within 10-15 days. Well, Sept 4 (the date I had called to argue) I was charged AGAIN, not credited. I was doing my tax paperwork and noticed it was a charge, I had always glanced and thought it was the credit showing. Now I have called again and was told by Vin that he would have to have a supervisor release the refund. He came back on the line and stated that I would be refunded within 10-15 days. He wasn't specific on what charges. I had requested that both charges be corrected with refunds as well as an over the limit fee that it generated in Sept of $39.00. Only after I asked exactly what the credit amount would be did he state that it was only for the $11.99 charge in Sept. When I asked why, he said he didn't know. He informed me that I could write a letter to their executive support and request my refund that way.

After giving me the address and fax number he was ready to hang up. No instructions of what was necessary or anything, he even said just to tell them in a letter that I had spoken to someone on the phone and that I was told to write a letter. Big red flag there. It wasn't until I googled it, found their website and clicked at the bottom of the page where it has the disclaimer links that I found Trilegient mentioned. After google of that, I got here. I plan to call the executives of the company and complain and advise others to follow suit. I even sent a letter to Dateline NBC. Maybe they might find it worth checking out.

I have received no refund at all, and seem to find no support from the BBB. Even my attorney said it would cost more than the refund to prosecute, and I am like most others, not rich enough to fight a battle of corporate dishonesty by myself.

Mari of Ranger GA (01/30/08)
This company deducted $11.99 from my account after I purchased a ticket through Orbitz. They said I signed up for it and later canceled it. I never signed up or received any coupon nor did I cancel it before today, 1/30/08. They refused to refund the full amount and said I would have to write for a refund and wait 4-6 weeks. They owe me $71.94. Supposedly they will refund $47.96 in the next 30 days but not the remaining amount until their Executive Board reviews my faxed or mailed request.

Messed up my bank account on two occasions. Cost me hours in trying to find out who they were.

Kim of Candler NC (01/28/08)
They said that I would get 15% off of my purchased plane ticket with Priceline. That never happened. Now they want to draw monthly money out of my account. They will not take my phone calls or emails to cancel. So there is no way to get out of it. Please advise.

Synda of Ankeny IA (01/27/08)
This company deducted from my debit card $35.99, and I never authorized it. This caused an overdraft to my account.

Emily of Boston MA (01/27/08)
They have charged me $119.88 worth of 'membership fees' without my permission. I have no idea what this membership even provides me.

My credit card was charged $119.88 worth of unauthorized 'membership' charges.

Nick of Queenstown MD (01/27/08)
Found a charge of 119.99 on my card which I had not used in months. The charge was for TLG*PRIVACYGRD33288787 800-374-8273 CT. I called Chase and they said they would credit my card back. I searched the internet and realized that this was not a simple mistake, their was intent.

Tammy of Chickasha OK (01/26/08)
Great Fun/Trilegiant has charge my checking account a total of $49.95 to date. I have not authorized Great Fun to make these charges. I have tried to contact them to stop the charges and have my money refunded and have received no response from them.

$49.95 has been taken from my checking account, the company obviously has gotten my account information from somewhere. I will now have to close my checking account and open a new one which interrupts several automatic deposits and withdrawals, such as my mortgage and car payment. It will take several hours to accomplish this task which will require my taking off work and losing either leave or pay.

Arsheena of Orlando FL (01/25/08)
On 1/22/08 I was reviewing my American Express credit card information and had a charge of $11.99. I had no idea what the charge was for. I looked at the detail and it was listed under GreatFun. I have no ldea what this is and how they got my credit card information! Luckily I look at my statement often. After I googled this company and all the sites that seem to come up had to do with fraud and scams associated with the company. I called and inquired and they said that I purchased something from AVON. Which I never did and that I signed up for some special offer, which I never did. They said they will remove me and cancel my service, to which I said, what service, I never signed up. Ultimately, I told the representative to make sure this does not happen again and that I am not on their mailing list or anything of that nature. I want to know how they got my credit card information, bottom line!

I have had to cancel my credit card and reissue to make sure that they don't end up charging me for much more.

Kris of Myers Flat CA (01/21/08)
On Oct 25, 2007, I was charged $129.00 on my capital one card statement. I called the number and got PORN after they answered as Big Fun. I never have joined any membership nor authorized my credit card company to do it for me. This is unbelievable and I can't understand why TLG hasn't been stopped even after lawsuits and class action complaints from my homestate of California.

Gerald of Ft Walton Beach FL (01/20/08)
Chase is sending $9.25 checks to servicemen and women with hopes that they will be cashed without the person reading the endorsement fine print. Endorser of the check is automatically enrolled n a Trilegiant club, and Chase bills to the credit card.

The Air Force has taken the position that their contract with the Military Club card does not require them to monitor such activities.

Anthony of Sugarloaf PA (01/20/08)
I reviewed my credit statements from September 2007, and I was billed $69.99 by TLG*EVRYDAYVAL for services I never received or signed up for.

I have disputed these charges today with CHASE and have the following information to add. Trilegiant has billed my credit card fraudulently twice in the past four months. I was billed most recently on 1/8/2008 for $74.99 by TLG*ID SECURE. What has me particularly upset is that in reviewing information regarding this company, it is clear that they have a long record of fraudulent practices. As a matter of fact, Chase Bank and Trilegiant reached an agreement to pay $14.5 million after being charged by 16 states with fraudulent practices in 2006 regarding negative option practices where consumers were charged for products or services that they never intended to purchase. I would think that after having previously already paid a significant settlement that Chase Bank would not continue to engage in practices with Trilegiant. As a matter of fact, part of the settlement agreement was that both companies would reform their marketing practices.

I am forwarding a letter I wrote to Chase not only to Consumeraffairs.com but also to the Attorney General of Pennsylvania. I expect my credit cards be refunded immediately. I would hope no further bills would appear on my credit card in the future for any services from Trilegiant or any other companies that operate as proxies for Trilegiant. I am very disappointed in Chase Bank and I believe that Chase Bank has been extraordinarily remiss in preventing this perpetuation of fraud on consumers. 

Janet of North Versailles PA (01/05/08)
After many, many phone calls and fighting with Chase and Trilegiant over the past months, I received a check in the mail today! The top of the invoice states:This is not a solicitation. By cashing or depositing this reimbursement check, you will not be enrolled in any program or membership service. The enclosed check represents a refund of membership fees you paid for one or more Trilegiant membership services during the time period of July 2001 to the present. This reimbursement has been issued to you as a result of a settlement agreement Trilegiant has entered into with the state in which you reside. If you have any questions, you may contact us at 1-866-957-4088.

The check is for the amount that I was charged during their SHADY business practices, which is over $400.00! Just to let other consumers know, I spent a lot of time on the phone, writing emails...etc. But I feel like it was all worth it now!

Patricia of Greensboro NC (01/05/08)
This company has charged my Orchard Bank card 6 times in less than a month with different company titles. I have had to fight and argue with them. All the dates were from over 6 months ago, but they waited until I paid off my account to have money open on my account. Right now two of them are still on my account. Orchard Bank is an enabler with this company and giving them access to accounts.

I needed the open account to buy on my credit card to pay for my van repairs. I had to borrow money from another source and it caused a lot of economical and emotional hardship due to this.

Michael of Oak Hill WV (01/04/08)
Between the months of August 2007 until November 2007, the Trilegiant Corporation using their subsidiary Great Fun, made three $11.99 billings to my Washington Mutual credit card. At first I never even noticed it, thinking it was a protection fee on my credit card because it was posted as Tlg*greatfn******** 800-290-8603 Ct. It wasn't until after the 3rd time they billed me, that I decided to look into the card and then find it was a company called Great Fun. Looking their group up on the internet, my search results kept mentioning fraud from thousands of consumers. I decided to contact the company and was given the run-around, saying my account with them had be canceled (I recently had a new card issued to me due to it being physically damaged. This caused the group to cancel me, and thankfully, it was for the best that I lost my card!)

But after getting nowhere with this group I decided what they had done was wrong, so I contacted the Better Business Bureau and filed my claim. Within 2 days I received a response from the BBB and Trilegiant. TLG claimed I had agreed to their services while reserving a hotel for vacation through Priceline.com, which is untrue. They made no effort to reimburse me for the fees but agreed to cancel my so-called account. This matter was partially resolved by the BBB. After doing some research on my own, I found that the Trilegiant Group is not even a member of the Better Business Bureau, which obviously indicates a suspicious group. I also found that people who use Chase Bank had fallen victim to this scam as well, and the bank itself was involved in a class-action lawsuit. The next information I uncovered was that groups such as Priceline.com, AVON, Cheaptickets.com and Buy.com have all been involved in some legal action with the Corporation. Frankly put, this is one of the most shady scam groups imaginable. They will go to any extremes to grab victims at will and tack on bogus charges. I advise anyone who has be wronged by this company to contact the Better Business Bureau and flood them with claims; hopefully this will end their reign of financial terror.

The end result? The TLG kept my money, didn't make me an offer to reimburse, and walked away free!

Charles of Troy NC (01/04/08)
I got a check for $9.25 as wel. How sleasy. Some people are going to fall for this. Mine was connected with Budget car rental.

No damages.

Melissa of Oceanside CA (01/04/08)
I looked on my credit card yesterday and found two different payments of TLG accounts that took $14.99 twice, and then today the same thing for a total of $59.96. I called my credit card company and they gave me two numbers, one was to a company branch and a lady named Anna told me that it might be one of their branches. Because I did use a bad word to her, she said will call me and get it cleared. I think that was to get me off the phone. I tried to look up the sites and found this site. Now I will call her and I won't let them get away with this. I have sent lots of emails to news sites about this company.

I might have to get a new account and this card is hard to get.

April of Chicago IL (01/03/08)
We are a theater in Chicago, and a customer called to book tickets with a discount he received from Great Fun. I had never heard of this company and asked for a little more information (websites, phone numbers, publisher) from the customer and came up with Trilegiant. Our marketing director had also never heard of either company so I took the customers name and number and told him I would call him back after a little more searching (maybe we had made a mistake). A web search of Great Fun and Trilegiant produced a slew of complaints. I called the company and asked why we were listed in their discount directory? He told me that he had no record of us. I said, I know that, so why are we in your discount book? I asked him if he could grab a hard copy of the book they send out to Illinois customers and tell me if we were listed. He said he didn't have one. Okay, can you log onto your website (we couldn't do it without giving a credit card number, fat chance!) and tell me if we were listed there?

He tranfered me to Lee who informed me that he was a supervisor. I asked Lee all of the same questions. He told me that this was a corporate issue (whatever that means) and he would have to transfer me. I said, But you're a supervisor, and I have very simple questions that a supervisor should be able to handle. He responded by saying that there was a lot of static on the line and he was having trouble hearing me. After he made me repeat myself several times I gave in and let him transfer me to corporate. That office was closed at 4:30 pm CT time with no voicemail. I will be talking to Lee again and filing a complaint with the BBB. I have informed the customer who first told us of Great Fun and encouraged them to do the same.

As of today, this is the first we've heard of Great Fun or Trilegiant, but we are appalled that they are using our name without our permission, and that unsuspecting consumers might associate us with them.

Brian of Northbrook IL (01/02/08)
I received a $9.25 check with the Chase logo on it, if cashed, would have enrolled automatically in SecureAll unless I called a number to cancel. If Chase and Trilegiant settled a class action suit, paid damages and agreed to reform their marketing practices, why are they still doing exactly the same thing?

Glenn of Thomaston ME (12/22/07)
Elite Excursions (aka Trilegiant) sent me a membership packet explaining my benefits and thanking me for purchasing their services. I'd never heard of these people and had no idea how they got my credit card info. I quickly found they were a fraudulent company and called to cancel membership I'd never solicited. The rep at Elite told me that I'd cashed some sort of promotional check issued by Chase Bank. I was outraged and as quickly as my anger boiled, the Elite rep launched another sales pitch, and I hung-up on her.

I've had to cancel all of my accounts and take time out to reinstall accounts for all of my on-line accounts due to Trilegiant's fraud.

Raju of Charlotte NC (12/19/07)
Trilegiant is charging me $11.99 every month from my credit card without my knowledge. It is using my credit card information fraudulantly. It has deducted $11.99 last month and this month and made me suffer and wasted my time as I am confused as to who this Trilegiant is deducting from my credit card without my knowledge.They might have stolen my credit card information from somewhere and are using that information to cheat people like me. Please take certain action on this company so that it may not cheat others and me in the future.

I have lost around 24 dollars till now and made me worry so much about why they are charging me without my knowledge and I lost a couple of days investigating this, which is equal to around 2000 dollars worth of time I've wasted on this.

Ann of Hammond LA (12/19/07)
I was charged $11.99 out of the blue for services I did not ask for.

Monetary damages. I don't know if they do this monthly.

John of Denver CO (12/18/07)
This is the second time I got a charge from whomever this company is. The first time it caused charges for overdrafts on my account and I sent my bank, Wachovia (which in itself is a piece of work) to block it.  But the Wachovia Bank insisted to let them charge me another 36 dollars after I disputed the first charge from Great Fun. So Wachovia is getting something for this (for them charging overdrafts from hidden charges coming from no telling where).

Overdafts on account and many hardships.

Donna of Brunswick, GA (12/17/07)
In the spring of 2006 I made reservations at a Roadway Inn in Orlando FL.  While making the reservation, someone from Travelers Advantage asked me about a trail membership. They said they would send gas vouchers for us to use on the trip. We canceled the trip, so we did not use the vouchers.

We thought that was the end of that matter until we noticed money being taken from my credit card.  We called and had the charge removed and told them we did not want their services. We did not hear from them any more.

In September of 2007, we deposited $200 into a new credit card. When we tried to use that card to rent a car, we found the money was not there. On my credit card statement for Oct. 2007, we found $119.99 billed by Tlg*Trvel ADV.  How did this company get money from this new credit card without the new credit card company's help?

Shannon of Alpharetta, GA (12/17/07)
Today I was doing my online banking and I ran across a charge on my bank account for $11.99 from some place call TLG Everyday Value.  I Googled the company to find a phone number and found several people complaining about this company unlawfully charging their credit/debit cards.

I called the company and was told I ordered a value service back on July 30th when I purchased something on U-BID. The odd the thing is I didn't purchase anything off U-BID in the month of July, but I did purchase something in February. I told that I want him to cancel whatever it is he says I ordered and I want them to refund the monies they have taken out of my account.

Grace of Bellevue, WA (12/17/07)
My credit card was charged twice in Dec for $11.99 by TLG. I called the customer service and found that it was BUY.COM that 'sold' us.

I used one of the online coupon code to buy something in June and I have never authorized them to sign me up with these phony services that TLG is providing.
I will never used any on line coupon code (for sure not from BUY.com!!)

Joseph of Albuquerque NM (12/16/07)
I found charges on my credit card bill for Privacy Guard from Trilegiant. I didn't authorize this charge.

$99.00 is a lot of money - especially when it was not authorized and ithe service is not wanted.

Donna of Cedar Falls IA (12/16/07)
This is being submitted on behalf of my mother who is almost 80 years old and barely understands her credit card bill from Toys R Us - Chase card. After helping her, I discovered a charge on 10/24/07 for $59.99 from TLG*Hotline. Chase advisors were of little help to my mother on the telephone and simply gave her an 800 number to settle with them. They referred her back to Chase. The Chase advisor later told her that TLG contacted her by telephone and asked her to take credit card insurance. She told them no, but Chase indicated she said yes. I'm sure she would never authorize such charges since she hardly uses the credit card anyway. She's quite angry about the charge and now she has a late fee on top of it. How would TLG get her credit card number in the first place. Chase or Toys R Us has no right to share their account numbers and their telephone numbers with anyone!

She has incurred an unauthorized $59.99 charge on her Chase card and various late fees assessed.

Mark of Berwyn, PA (12/13/07)
Trilegiant TLG Great Fun charged my credit card $119.99.  I contacted a call center in India and was told I was enrolled in a trial membership which I didn't cancel in time (30 days).

This is absurd.  I never signed any checks, signed up for anything. I told them to cancel and refund my money.  I was given an authorization code which I suspect is bogus, and haven't received credit on my card.

Shayna of Baltimore MD (12/12/07)
I went online to look at my bank accounts today, 12/12/07, and discovered a $12.99 charge. I have no idea what this is, where it came from, or who authorized this charge. I don't make that much money to be shoveling out to every Tom, Dick, and Harry that feels they need some money. Something needs to be done about this because from reading all other comments and websites about this company, 100's of people from around the world are getting screwed.

Loss of money I don't have.

Joanne of San Diego CA (12/11/07)
I purchased an AVON product online 7/07. Apparently accepting a $10-off future purchases in fine print entailed a membership in Great Fun - whatever that is! TLG has been billing and been paid by my Chase Visa $11.99 a month ever since. I just caught this unauthorized charge and contacted CHASE to dispute it, but the transactions disputes were denied: 5101 - Third Party vendor transaction - Not eligible. CHASE referred me to TLG-Great Fun with phone number, and I did insist they no longer bill me for any money in the future and