TLG (Trilegiant)

Is this the next MWI? It certainly looks like it, judging from the complaints we receive. TLG -- corporate name Trilegiant Inc. -- offers "a variety of membership programs to credit card customers." The company's warm and cozy Web site says of TLG, "We touch the lives of 100 million Americans."

Unfortunately, many of those Americans didn't ask to be touched, which has led to all kinds of lawsuits and complaints, including a late-2006 settlement that will result in at least $8 million in restitution payments to angry consumers.

TLG is a spin-off of Cendant, a huge direct-marketing/membership venture that does business under such names as

Trilegiant retains a strong connection to Cendant Marketing Group, its corporate parent. Here's how Cendant describes itself:

The Cendant Marketing Group is a global leader in the membership, insurance and loyalty marketing businesses, delivering products and services that touch the lives of millions worldwide. The group is part of the Cendant Marketing Services Division, which includes Trilegiant, Progeny Marketing Innovations, Trilegiant Loyalty Solutions and Cendant International Marketing Services (Cims), and designs, develops and implements strategies and programs serving more than 100 million consumers around the world.

That's what Cendant's P.R. department says. Check our Trilegiant complaints page to hear what Trilegiant's "customers" have to say.