Ronco Showtime BBQ Rotisserie

Robert of Plantation, FL July 8, 2008

Robert of Plantation FL (07/08/08)
I had purchased a Showtime Rotisserie from Ronco several years ago and also purchased an extended warranty through them. In January 2008, I sent the rotisserie in for repair under the warranty (which i still had to pay 18 for shipping, not including my own cost of shipping to them). The rotisserie has now been with them for 6 month's! All that they sent back was the glass door for the front.

I call them every 2-3 weeks on the status and they continously tell me the shell is on backorder, but will be shipping out soon. Everytime i ask to talk to a manager, they tell me that the manager is unavailable and to call the headquaters. But when I call, all i get is a busy signal. To send an item in for repair (especially when your paying for it) and not get it back for over 6 months is completely ridiculous.

Elizabeth of Marion, IN February 26, 2007

Elizabeth of Marion IN (02/26/07)
On January 5, 2007 I ordered the large knife set from the informcial on television.   I have been charged for this and and a set of large scissors that I did not order.  My total bill so far is 124.07.  I have not received anything.  I was told it would be 2 weeks.  I then received an e-mail that it would be 4 to 6 weeks.  I was put on hold when I called to ask about the scissors.  They left me on hold for 35 minutes and I was disconnected.  I called back, and they said they had no record of my calling, asked me to hold, and I was finally disconnected again. 

Don of Richland, MI May 2, 2006

Don of Richland MI (05/02/06)
Watched an infommercial on March 9 early morning ordered the Ronco Sixtime show knives for 61.69 via electronic check. March 14 charge of 70.19 was done from Popeil aka Ronco called that day March 14 asked for supervisor rep put me on hold and was told they could not do nothing because I did not get the person's name when I first called. And was told the package was being delivered that day.

Weeks went by. May 2, 2006 called to see where package was still in the warehouse because they could not ship to a PO BOX. Gave them another address and am now waiting again for the package Fedex ground/Express.

Elaine of Summerville, GA April 14, 2006

Elaine of Summerville GA (04/14/06)
On March 8,2006, I called 818-772-6450 and ordered Kebob rods for my Showtime rotisserie. My credit card was charged on March 10, 2006. I was told that they would ship in two weeks. On April 1, I called to check the status of my order and was told 'they are on backorder'. On April 14, I called back and was told they are still on backorder and should be in by the end of April. Had I looked on this site first, I would never have ordered from them. How can a business take your money and not produce the goods?

Stephen of Guilford, CT March 1, 2006

Stephen of Guilford CT (03/01/06)
A major component of the stand on my Ronco Pro Rotissiere Oven broke, causing hot grease to spill onto curtains and windowsill.

I tired to call Ronco to order the plastic part, which joins the upper and lower legs. The people answering the phones opined that Ronco will only sell an entire stand assembly (25). Since the metal tubing which constitutes a majority of the stand is fine, I really don't need a whole stand, but if I want to use the oven I am stuck. 

I would not buy another of their products.

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