Karen of Fond Du Lac WI (04/07/09) I bought 2 rotisserie ovens and was suppose to get a rebate on them. I mailed them in December and January. As of yet I have not recieved them. I keep getting different excuses from them. I talked to them on 3/16/09 and was told they would forward my info to the corporate office because a new company took over. Now I'm being told my check was mailed on 2/28/09 by Caroline. One of the customer service reps I talked to just minutes before this told me I had to resubmit everything or I wasn't going to get my rebate. I don't believe either of them.
Ann of Indianola, MS March 19, 2009
Ann of Indianola MS (03/19/09) I ordered a Ronco Rotisseri in Oct 08 after watching tv. The total cost with shipping and handling was 261.79 The Packing slip date is 10/14/08. I received it on the 22. It was bent. I contacted Customer Service at 800-486-1806. From then on, I got a different story or run around, i.e. different instructions for returning the item such as a label will be sent to you in the mail and then later I was told that UPS will come by and pick the item up.) Each time speaking with persons from overseas that appears not to have up to date information. I had to inform them of the latest information.
Finally after getting it returned, one person would say the second item has been shipped and later on I find out it hasn't. So in mid Dec 08, I canceled it and asked for a complete refund. As of this date, Mar 18,2009, I have not received a refund. At some point I was told that another company was taking over Customer Service and I was given another number to call 800-769-3322.
Situation is no better. They new CS said they didn't have my order info and asked me to fax my order form to them at 818-253-3862. And that it would be faxed to corporate office. I faxed on Feb 4 and still no joy. They can't even verify the date they received it and sent it to the corporate office. They can't tell me whether the Corporate Office has received it but they say a refund will come but can't tell me when. I keep notes on all phone calls I make and what they tell me.
I have not received my rotisserie and don't want it now. And with the economy the way it is, I need my 261.79. Despite the economy, I paid my money for a product that I do not have and now, do not want.
Deborah of Newton, TX January 31, 2009
Deborah of Newton TX (01/31/09) we ordered rib basket,kabobs,and elastic strings...for our compact showtime rotisserie..realized we ordered accessories for wrong model. we tried to contact them by phone next day....one number is no good..and the only other one we had to try...kept saying due to heavy volume...they could not take my call,,n try later........we tried all week...n finally gave up....
we emailed ronco...several times and get no replies. About three weeks later we get a post card..from some..FULILLMENT CENTER..in CA.Again no phone number.The post card..said we might get part of the order..in March(rib basket)..it gave us the option to cancel our order...so we did...and it will be mailed out feb 2/09.They took a 1.00 from our account in early january..i guess to see if the account was ok..........we will not order anything from..ronco again.........and it is not because of the product...it is because..there is no customer service...no one to talk too
Gracie of Paris, TX January 21, 2009
Gracie of Paris TX (01/21/09) just would like to add.......I've tried contacting Ronco agian since my last contact with Alex or David and their phone has henced been disconnected and no longer in service. But, after learning about all of the consumer complaints agianst Ronco dated way back since 1999. I am so disgusted.... I am so glad I've found this web site. I will NEVER do business with Ronco agian and will think twice about ordering ANY products from as seen on TV ...EVER AGIAN!!
Gracie of Paris, TX January 20, 2009
Gracie of Paris TX (01/20/09) November 5, 2007 I saw your commercial advertisement for the showtime rotisserie oven and thought perhaps, I would be making a really great investment, so I called the 800# and bought it. However, a few weeks later, I received a letter in the mail from Ronco letting me know there would be a delay in shipment due to a pre-tested or factory serviced oven confusion. They apologized for the confusion and provided me with an 800#. If I wanted to be reimbursed for a full refund all I had to do was call that number, and if not I could wait until the later shipment date for a factory serviced rotesserie oven.
ALthough, the time frame was not specified, I thought I would give these guys a chance, so I decided that I would wait. Well, after 3 months of waiting, I never received any oven. I did however, receive...one lonely rod. I began to feel rather skeptical, so I phoned Ronco. Spoke with David, CSR. I explained to him that I was notified in writing that the shipment would be delayed, and I am still waiting for the rotisseri oven I purchased back in Nov. David, CSR says, the oven was shipped to me. I explained to him, that I did not receive the oven. The only thing I did receive was the (1) rod.
By this point, I really just my money back, so I asked David for a full refund. David tells me that first, I would have to return the rod. Once, I ship this to him, call him back with the shipping tracking number,and he would refund my money. Well, 5 months passed, and I still have not heard from Ronco or received any refund. I phoned Ronco agian. This time I spoke with Alex, CSR. I explain to him what has taken place upto this point. He says, okay. He will send me a full refund. Now, it's been another 6 months (14 months total that I've dealing with Ronco) and I have never received my refund as promised. I am not happy.
I am anguished that Ronco, has first of all, taken advantage of me, and second, lied. I could go on and on about the way I feel. This is just not fair. I know 150 may not sound like a lot of money. But right now, the financial distress that my family is enduring. I really counted on this money to pay my utility bill, so that my children can have a warm home this winter.
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