I was applying for a quick cash loan when National Platinum came on the screen with an ad. I must have clicked the wrong button by mistake. I don't want this card. I tried to cancel, and was not sure if it went through and cancelled. A $99.95 came out of my bank account this morning. I can't afford to lose this money. I am the only one working, my wife is unemployed. I have been searching for a telephone number to contact them and have not found one yet. I believe National Platinum appears in a number of cash loan ads. I can't afford anymore of their fees to go through my account.
Consumer Complaints & Reviews
Approximately on December 14th, I went online looking for Payday Loans. Consequently, my SSAN and my checking account information was given. National Platinum captured this information and debited my checking account on January 4th for $99.95 for an online shopping account. I did not request platinum service because I do not shop online. The economic impact is great becuse my account is overdrawn by $99.95 plus $36.00 insufficient funds. I am on a fixed income and this transaction is devastating.
I was checking into getting a Payday loan. A few weeks later, this charge appeared on my statement for $99. I called my bank. They told me where it came from. By the way, when this company issued the charge, they try to make it look like a withdrawal. Anyway, I called and spoke to a very rude woman. She advised that an email was sent to me and it was a free trial for online ordering. I told them that I had not authorized this and I wanted it removed. This person told me that they would not as they sent me an email with a free trial and I did not cancel within the amount of days allotted.
I went back and there were no emails from them. If they did send emails then they went under a different name to trick consumers. This is a total scam. They canceled my membership so then I told her, "Since you would not refund my money, what can I buy since you are charging me?" So then she told me that it was a membership fee. I emailed them for days trying to get them to prove to me that they did the right thing. Nothing was done. All they kept saying is that they could not locate my information. I gave them all my emails to find me.
Finally, they conceded that they canceled my membership and I asked where my refund was and did not get a response. I told them that I needed their address and telephone number and got the runaround again. Finally, they emailed me with the information. They took $99 from my account that I need back. I have a very tight budget trying to keep my house and pay my bills. I work two jobs. My husband works as well and we need that money to pay our bills. That money could have been used for gas and food. I cannot dispute with my bank because they will cancel my cards and reissue. We need to have access to our money and I am afraid it will mess up the direct deposit that we have on the account. It took months to get that set up correctly. Please help me get this money back and put a stop to these scams. I checked with the BBB and there are several complaints for this business of the same nature, over 300.
This company fraudulently debited $99.95 through an ACH transaction in the middle of the night and refused to refund my money saying that the charge was authorized by me or "someone." I told them that I have never signed up for the service and that I have never authorized any transactions. They told me the charge was "authorized" on 6/23 and was then charged after a 7-day free trial period. There would be no refund. I continued to protest the charge and the customer service person I spoke with told me I was yelling at her in order to end the call and spewed out a cancellation number prior to hanging up on me.
I called back and the next person said she couldn't help me without verifying my "information." I told her that I didn't trust what they were going to do with it—they could very well use it as a way to say that I verified that I owed the charges. So I just obtained the address and ended the call. The $99.95 that was removed from my account was the only money that I had. I am a mother of four children. I don't make a lot of money and to have money removed from my account is devastating to my family.
