Eppicard

Eppicard • EPPICard Scam Pops Up In Indiana • Consumer Complaints

The Eppicard is similar to an ATM card and is used by many state and local agencies to distribute unemployment benefits and other social welfare payments. But look out! Scamsters have found ways to turn the cards to their advantage. See our story for details.

steve of Las Vegas, NV November 6, 2009

On October 20 at 1:26a.m. like i always do about that time to make a withdrawl from my unemployment debit card(eppicard). The bank atm was a wells fargo atm located at 2196 olympic ave henderson nv 89014. THhis is the saame atm i always go to. i put my card in made the transaction to withdrawl 400 from my account,which stated that i had 410.11 in it. i received my card back,my receipt,which stated i withdrew 400,but never received any money. The atm locked up and said transaction cancelled,atm out of service, contact wells fargo. However 400 was missing from my account. Wells fargo informed me ithey couldnt help me,that i had to take it up with EPPicard,who told me i had to file a dispute. A dispute? What dispute? I never got my money,but it still disappeared. Somebody got it,but it sure wasnt me.

In the meantime i had to wait 4 days for a dispute form to arrive in the mail so i could dispute the fact that i got"ripped off by somebody",sign it and send it back to eppicard,so they could"investigate",only to be told that i would be contacted by them when they made a decision. Are you kidding me? The best part is,i was told this could take up to 65 days or something for a decision. In the meantime, i have to hope this doesnt happen again or i will be homeless.My electricity is already threatened. Try telling a utility company to wait 60 days for something that wasnt even my fault. Everytime i call Eppicard customer service im given the old up to 60 days lie and charged for checking my balance which i wasnt even doing. Throughout all this,besides being rude to me,noone has given me an explanation as to where my money is,went or even why,let alone apologized for putting me in this major jam i now find myself in because of this.That was Oct.20.,it is now Nov.6 and noone has yet to contact me and i can no longer even get through to a live person at Eppicard anymore.

Lynn of Staunton, VA November 4, 2009

I processed a payment for an incorrect amount for a customer. I want to correct this and the customer needs it corrected today. I cannot get my credit card machine to process a credit and I have called the 800-961-8423 number, but it is automated only. I have tried the phone, the internet site for EPPI, as has the customer. There is no avenue to speak to a human being to find out what to do. Typical state of VA process.

florence of astoria, NY November 2, 2009

first off its hard enough getting some men to pay their child support with out the government taking a cut. my money is deposited on my card every monday. on nov.2nd i went to take my money out only to find they have deducted 14 dollars in an overdraft fee. this was due to the fact that they were tardy depositing my money on the previous monday. when i went to take it out the atm, it said insufficient funds. this was well after 6 am in the morning, so my money should have been there.

anyway i was charged 50 cents inquiry fee, even though i didn't inquire. and since they had not put my money in when it was supposed to be there i got a 14 dollar overdraft on 50 cents...that is three whole chickens i could have brought for my family to eat this week. is there a better way, the constant fees are the real scam. and now i hear they are taking 50 dollars a year from the recipients of child support, not the payee. i was going food shopping for the week and this put a limit on what i could get

Lynne of Reno, NV October 31, 2009

I receive my unemployment benefits on the Eppicard. It is horrible! I can't start to tell you how many times my purchases are declined even though there is a substantial amount of money in the account. I have never used it successfully in a gas station, and the other night it was declined at a pizza place for a 20 purchase. I have had two online purchases declined but they have put a hold on the funds for over a week even thought they declined the transaction. I am reluctant to use the card anymore, it's embarrassing to have your purchases declined in a grocery store or a gas station when you have adequate funds to pay for the purchase.

Chandra of Niagara Falls, NY October 31, 2009

To follow up on my original complaint. I have found some astonishing news that mastercard/Eppi card has not informed child support card holders. I purchased a 600 dollar item at Walmart with debit. when I returned it the cashier made a mistake and credited to my account. As, we know it can be used a either. So, trying to resolve this issue, I finally spoke to someone in Financial services and was told that, nothing over 100.00 can be credited to our accounts.

This does not make much sense. Anyone can charge as much as they want without a redflag, but they have blocked any credits to be given back over 100.00 dollars. So everyone needs to know that if you purchase something over 100.00 dollars and then return it, it will not allow the return credit onto our accounts, although in my case they gave my a approved receipt of the credit, it was later i realized it did not go thru. I was told the only way to resolve it was to file a dispute. It makes no sense, if the company tried to credit the account why is master/eppicard not allowing it to go thru.And who is getting this money? This is going to cause a huge problem for many people once they realise it. Like I, and is very disturbing, so, I hope people see this before they continue to make purchases with their cards.

RC of McComb, MS October 30, 2009

EppiCard Unemployment benefits being sent to me after my worker's comp injury, were stolen by online phishing companies and EppiCard. The only way I was able to get resolution was by filing an official complaint with my state's Attorney General Consumer Complaint Division and the AG's office in the state in which the purchase/EppiCard are located. EppiCard's customer service worker's are the rudest bunch I have ever encountered. They lack skills, knowledge of their business, and the desire to peform a GOOD service to their customers. Go past customer service, ask for a supervisor, file a dispute, and get contact information for the Dispute Resolution/Investigations Department. Be relentless!!!!!

Chandra of Niagara Falls, NY October 29, 2009

I have a child support Eppi-card that can be used as a debit, credit card or cash withdrawl. Firt I relized that it is impossible to get ahold of someone on the phone to ask questions. Second I made a large debit for 600.00 at Walmart, well I returned the product and they credited it back to my account and thank god I realized that it was never credited back. They should have given me my cash back because it was a debit, but credited it and it never was actually credited. The problem is they don't send out itemized statements and just recently put up a website to access our accounts. I have been using this blindly for years and now wonder how many credits were not actually put back on the card. Trust is not always a good thing. just cause it is a state card does not mean it can be trusted.I learned that the hard way. They also do charge much for a cash withdrawl. And yes the card is denied despite there is money on it and sometimes it does charge for it anyways. I just learned that too since it is recently that I can access an itemized statement on line, but never get a representative when I call.

jill of myrtle beach, SC October 27, 2009

i have an eppicard from indiana, for child support, i live in south carolina, most places i try to use the card it gets declined so i am forced to use local banks to withdraw the money in the acount but every time i do that i am charged at the most 3 dallars from the bank and 1.50 from eppicard. so every time i withdraw i lose 4.50 of the child support. 4.50 every time i withdraw adds up to alot of child support lost that could have provided more for my child

mindy of rocky face, GA October 23, 2009

I get my child support on this card . When I go to use this card at certain retailers..its declined despite having money in there. The fees are crazy! Half the time the money isnt on the card on time. I think its a rip off and the media should somehow be contacted to do an investigative report on how consumers are ripped off. The law should also be changed on how money is disimbursed, espically child support.

brenda of electra, TX October 23, 2009

i made an online purchase on august 4, 2009, total purchase 213.93, which was charged as cash purchase on my child support debit card. part of the merchandise was on back order, so the company credited my card back 48.97, then charged my card again the remaining 165.95, without the original 213.93 dropping off. i spoke with eppicard the same day the transaction occurred, they told me both the 213.93 and the 165.95 was a cash purchase. i spoke with corporate representative of the company that i ordered the merchandise from and was told that the original 213.93 was just an authorization and should never have been charged to my account.

i have been trying to get this resolved for almost 3 months now. even though eppicard knows the problem is between them and the company i ordered from, they have been no help and are very discourteous. i have done conference calls with them with the corporate representative from the company i ordered from on 2 separate occasions. eppicard had 45 days from the date i filed my formal dispute to resolve it. that date has come and gone and my dispute is still "pending", and i have a sick feeling is will remain in pending status. i have spent countless hours on the phone with these people and have been treated like a dog and nothing has been resolved after almost 3 months. most of the representatives have the attitude that you are a welfare case, trash, in other words, and treat you accordingly, and you have no recourse.

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