Eppicard

I was having my child support go directly to my bank account. Out of the blue, it has been switched back to the MS Eppicard, and they are now charging my card 50 cents each time I call and I am not able to speak to a live representative. I'm a single mother and this is my only source of income. How dare you take money, food, clothing and shelter from the mouth of my child, and your company is supposed to be "advocating" for children. I am seriously considering hiring an attorney and asking to file a class action, joint lawsuit against each state using the Eppicard system and the Eppicard Company!

If anyone out there is mad as hell, as I am, and want to send a message to the government, that we're sick of being screwed over, Contact me here: **@yahoo.com.

Eppicard ought to be ashamed of themselves! So should the government officials who turn a blind eye to shady business practices in order to save a penny. As a first-timer at this, I signed up for unemployment payments through the Florida Visa debit card because it was touted as being "convenient" and "quick". Wow! What a big mistake! I'm still waiting on my card and my cash that should have been here by now.

I called Eppicard at 888-898-3594 and got the total run around for a week. The automated service will not transfer you and there is no option to press zero for a rep. If you're not careful, the machine will disconnect you. I called Florida unemployment and one agent told me to call and wait; well I did that over and over and nothing happened. The automated system prompted me to enter my card number and pin. But how can I do that when I haven't received a card or a single piece of mail from Eppi?! Meanwhile, bills are mounting and Florida's unemployment reps keep shrugging their shoulders at the backward ways of a product they promote.

After all this time, I just found someone nice enough at unemployment to help me get through to Eppi. Do this: call Eppi at **; when prompted to enter the card number or wait for other options, wait; enter your correct social security number and birth date; enter the wrong pin number. I just pressed four zeros. The machine will complain about an error and ask you to re-enter info; repeat the above steps. It took me two tries until I was connected.

If you think this is ridiculous, you're absolutely right! There is no reason why contacting customer service should be so difficult. Talking with the reps at Eppi is dispiriting and they're not very professional. I had to repeat my SS number twice to a rep and she still got it wrong. She even insinuated that maybe I threw the envelope away thinking it was junk mail. No! Meanwhile, I've been informed to keep a lookout on the mail because it should be there "soon". I will do the right thing this time and sign up for direct deposit! I only have to figure out how to withdraw my cash and close the card without getting reamed by fees! Eppi is probably hoping that I give up and let them keep my cash, but I think not!

I would also like to thank the poster of the complaint from 10/24/11. Your info helped me eventually navigate to a live customer service rep. My issue with Eppicard was I mysteriously received a new card in the mail earlier this month (Jan 2012). My current card did not expire for another year so that should have been the first major red flag. Because I did not use the card much, I didn't try to use the card until the end of Jan. It was declined and I started looking into the new card, going online to check my account and call customer service. Three days later, after not getting a live person over the weekend or the weekday, I started searching for answers and numbers online and found this site. The New York number 866-461-4093 does not ever prompt you to speak to an operator and every attempt to dial zero at every prompt leads to an error.

After reading a post on this site, I called the number and did nothing. After repeated prompts for me to input a selection, it transferred me to a live person. I gave them all my personal information such as social, address, name, DOB, etc. and was told they were going to transfer me to the fraud protection department. I asked why and she said they transfer some cardholders there automatically. I asked for the number and she actually gave it to me. So with my new found contact number 888-208-4485, I was able to yet again reach a live person. After giving all my personal info again, I was told my card was deactivated and my account was put on restriction the same day I used it last. That day, I happened to remove all the cash from the account by the way and was charged fees on both ends for it. The representative said they were contacted by MasterCard and as told, my card was compromised.

They had no further information other than it was compromised. This was why the card came in the mail out of nowhere. They said a letter was also mailed out but I have yet to see that letter. The representatives were polite, able to give somewhat adequate answers to my questions. I have to say it was a huge inconvenience to have to spend so many hours attempting to resolve this issue I have a feeling should never have taken place. I think MasterCard contacted Eppicard because of my withdrawal. Eppicard just cancelled and reissued my card without asking questions, and their lack of a reasonable way to reach a live representative made the whole situation worse.

As a side note, after trying my new card after the restriction lift it did not work. I called the fraud protection number directly and immediately reached a representative. She said there were no charge attempts on my card and blamed it on the vendors charge equipment. After a few more questions, this led to the representative reminding me of a problem I have had with the Eppicard in the past. Some of the vendor charge transaction equipment do not allow for the input of the billing address zip code. This leads to some of this equipment not being able to process a charge request. This was confirmed by the representative.

In short, if you use an Eppicard, have your phone number on file, the web page will not show any of this activity. If you are going to remove large chunks of money from an ATM or bank, you may want to call Eppicard to make sure they do not cancel your card the next or same day. If an earlier person had not posted how they were able to reach a rep and another person did not post a thank you to that first person, I would still be trying to reach Eppicard instead of posting this for the benefit of the next person. Thank you to both of you.

I have tried on several occasions to contact EPPICard (Massachusetts) due to a problem with child support deposits not going into my account. I didn't realize it but every time I attempted to call to get a live operator, I was being charged .50 cents to check my balance, even though I wasn't checking my balance! I knew what my balance was and by the time I was done trying to get through, I was in the negative. I don't get much money on this card, and it's for my child for clothes or whatever he needs.

I never ever can get through to a live operator. Now another payment was supposed to go in last Wednesday, and it's still not there and it's Monday. I can't call because I'll get charged. I tried not pressing any buttons at all, but it disconnected me and told me that since I didn't press anything I would need to call back. I tried getting a live operator by pressing the lost/stolen card option, but wasn't allowed the option of speaking to a representative. I was told to press either 1, 2 or 3 and that would cancel out my card. This is total **. This is stealing from my child and is totally unacceptable.

I have been waiting for so many days for my cash assistance and it was already approved and authorized from my case worker for my benefits. Still have not received anything. I called and checked my card at least 15 times a day! I now have no heat in my home for myself and my two little children and I'm 7 months pregnant! I have stressed to my case worker as well as my card holder company that DP&L are coming to my home to disconnect me as well because I have not made any payment yet and sitting here checking my card with no money on it yet! I have had emergencies after emergencies and I have explained to several people that myself and my two innocent children have suffered a lot due to my cash assistance not being on my card yet! That is not right! And I have to pay extra money out of my pocket to get these company's to turn back on all my things to my children can be warm and happy again!

Being pregnant and not having heat nor little food and then next is my electric and rent is the worst feeling and discomfort I have ever experienced in my life! I feel angry and yet so disappointed in the service that I have and work for that I now have no feeling for any of this! My birthday is today, January 25, and this is by far the worst I have ever had in my entire life as well! I sit here waiting and praying to god that my money comes right now or faster! Please someone help me! Who puts the money on the EPPIcard? I need the information so I can report and file a complaint with their office or dig deeper and make phone calls about there services for innocent poor people who get no help with small children that suffer due to their company! It's rude and very cruel to do this to innocent families who reach out for help, get it, then can't get their money when they want and need it the most right now!

This company is fraudulent. Child support will not post up to 3 weeks even if their at the local child support division office. When trying to reach a customer service rep one has to input their card number and be charged .50 per call even though no balance inquiry was made. When returns are made on this card they take up to 3 weeks to post. Main complaint is having to be charged .50 per call to reach customer service. This is money swindling. In their pamphlet the consumer is not informed that they will be charged for trying to reach customer service.

I reported my card stolen. First off, the lady over the phone said you have to call back in five business days to file a dispute which is ***. You can't even get through to talk to a person live much less dispute a transaction! Three weeks, I still haven't received a card. It's the longest 5-7 business days I've ever experienced! Ha! Your program is a joke. I assume receiving a check in the mail is a way better deal!

Somehow my EPPICard number was stolen (no fault of my own) and I reported it to EPPICard immediately when I noticed the misuse. I live in Georgia and my card was used in California. EPPICard has yet to investigate the incident and somehow close my account without so much as saying a word to me. I want my money to be refunded to me--the entire $310.00 that was stolen.

Eppicard just out of the blue decided that they were going to cancel my unemployment benefit's card due to it's being "compromised". Unfortunately, they didn't know who compromised the card and won't give me any more information. I'm trying to transfer funds from my Eppicard to another account, but when I hit the transfer fund option on Eppicard's menu, they asked for the routing and account numbers, but there was no place to type these numbers in. Also, there was no way to contact a live representative at Eppicard. The contact link on their website just gave the 888 number to call, and calling that number provides no way to speak with a live representative.

I have my car stored right now, and I have to keep in storage an extra 5 days (paying daily) to get it out of storage. Also, I don't have access to MY money, I used my card to buy food, pay bills, I never use cash. And now I can't buy food, or pay bills.

Epic card is my child support payment method and the service is lacking everything to do with this special type of weekly payment. Why charge me to check my balance? Why do you hold my deposits without notice and charge me when I need to check my balance/or check for deposits that have been issued? Why is it so hard to change my address/or speak with a service representative? Why are the service representative so angry? I am truly unhappy with this service.

I filed for unemployment benefits on November 19, 2011, the date now is January 10,2012. I did all that was asked of me to receive my benefits, the card that was issued to me over 8 years ago was expired. Everyday, I contacted Eppicard to inform them of this matter and still to date have not received my benefits.

You cannot get a hold of these people. My account had been locked and it is so frustrating.

There's not even an email to get a hold of these people because you can't reach them on the phone. So, I googled complaints to see where I make a complaint. Low and behold many other people have the same trouble. One of the complaints said to just choose one and absolutely don't enter anything else. You do get a live person.

My child support payments are always late. I never know when I am going to receive my money. When I check my county website, it states that the money has been applied, and sometimes I still wait an entire day or even two before I have the money on my card. I don't understand why some times it can take up to a week for me to receive my money after it has been applied.

Rating of zero! So, my EPPICard was stolen and fraudulently charged for $753.00. They told me that it could take up to 45 days for me to get my money back when I filed my dispute. What they failed to inform me was that because they are handling government benefits (unemployment insurance), that they were required by Federal Law to give me a "contingency credit" if their investigation exceeded 10 business days. That's under Federal Law. So I called the Office of the Comptroller of the Currency and filed a complaint.

When I called EPPICard and informed them of my decision to report them for violation of Federal Reserve law, magically ten minutes later, I receive an email saying my money has been put back on my card and the investigation is now closed. I sure wish we could get someone better than PNC to manage government benefits. Gee, the government maybe? I had to wait 45 days for money that should have taken no more than 10 business days. I incurred additional late fees on bills that I couldn't pay because I was waiting for my money.

They claim my deposits go in on the 1st of the month, but are never there. Their figures are never correct. If I try to talk to a real person, it's a joke, and then I get charged for service calls. They always tell me my pin is wrong. I think a bunch of monkeys could run this operation better. Eppicard is a joke to say the least.

This card is not a debit card. It is a gift card. Recently, I made a transaction at my old work place and GC came up next to the logo. This is why we can't use it to pay bills online. Last I checked, unemployment wasn't a gift. It's my means for survival. Also we have had problems with actually receiving the money. They make you wait and wait. Then it sits there and taunts you in the account, because it's there but you have no access to it. Your best bet, is to take the money off the card immediately when you get it. The lady told me it usually comes between 3 and 4 pm (closer to 4 pm) when available in your account. It's **, but hey, this is America.

The child support payments come in consistently inconsistent. When the payments do come in, they are not readily available. The payments are available 3 whole days after it is electronically deposited. The days change without notice. The employer is given 7 days to submit a payment to NY state child support enforcement. Calling Customer Service does not help because it appears there are disgruntled customer service representatives.

My unemployment was released on the 16th because of Eppicard. I have to wait days to get my money. I am not going to deal with this. I will do direct deposit. Second, every time you put your card number in to talk to a rep. I realized after you press 1 just let it keep repeating and it send you to a rep. Don't put card number in or u will get charged this card ID highway robbery.

Unbelievable! This is 2nd time this "fiduciary" has lost my daughter's money! I called to complain that all my funds, $900, were drained on the same day, Dec. 10, from Brazil and to freeze the account! They would not freeze the account and said I had to call back two days later after they posted. The next time I called, they told me that they would cancel the card and issue another one. The said they would put an "investigator" on the case and would let me know sometime in 45 days if they could get the funds back. I was mortified.

Any other bank would have credited your account! I have no money for my child! The person also said that they would mail a packet to me to fill out. Guess what? It never came! I cannot get through the lines to even talk to anyone because my account is closed and the prompt on the line just says "good-bye". There is no way to get through to see what they are doing about my money! This is scam. Do not use this service. I thought it would be safe because it was recommended by the state. This is the worst case of legal fraud I have ever seen!

This company has all of your personal information, DOB, SS # and address. You best be checking to make sure they did not steal your identity! Several years ago, their internal employees were sent to jail for stealing in the accounts. Never again. Shame on you Texas for allowing this to happen to innocent people! Even your website says to select a choice. Well my choice is "0". This is a scam!

I have a Eppicard for child support. I do not use the card unless we need to. I used it at a Wal-Mart store on October 30 2011. I thought it was safe having my child support payments automatically transferred! Wrong! On November 24, me and my daughter went Black Friday shopping and tried to use the card and the balance 0! What? I called on Friday morning to see what was happening because I should have $4000 on this ** card! The operator disconnected me the first time and then told me not to be so upset. Really? Upon realizing that I had been completely scammed? And all of the funds where taken the same day people. What **?

Why is it that I was not called or the card frozen? They did 6 different transactions the same day, the same place and in another state from which I live or my card was issued? Unreal! They stole $4,000 in a matter of 5 hours! When I reported this on Friday, they questioned me like I traveled to Michigan or gave my child support and college funds to some one. Something needs to happen with the child support payments being sent through a third party! I only hope that somehow, I am protected and I get my daughter's funds completely refunded.

First of all, thank you to the person filing a complaint on Oct 24, 2011, for directions on how to reach a live operator. I just tried it and it worked. Also, according to the Better Business Bureau, they have resolved 42 of the 50 complaints lodged against Eppicard so that's my next stop. My main complaint is that I haven't been able to log onto my account online for the past 8 weeks. Each time I call in for help with customer service it costs me 35 cents to get my balance first. That get's costly when the calls keep getting "dropped." Somehow my user name has changed and it won't let me in even when it says I've successfully changed the password using my original user name or even using the new one they fill in as a default.

My second complaint is about customer service not taking care of the problem. They have all been courteous, but they keep sending me in circles. I've called in once a week the past 8 weeks and spoken with 13 people, who submitted 7 "tickets" for the problem. This has taken over 6 hours of use of my cell phone minutes. They keep sending me to "tier 2". While they are courteous, that act like I'm ignorant and don't know how to log on when I've been using the system for 4 years without a "log in" issue. I tell them we've discovered it's an IT issue and explain that I've been through the steps before and there are even notes on my account that document the situation. Yet, they spend another 30 minutes trying to log on themselves, resetting my password from their end, wasting my time and theirs. EVERY time I have to go through the same speech only for them to end up saying it's an IT problem and that they will submit a "ticket" to outside their department for this to be fixed. Yet it never gets done. If they even file the ticket it doesn't get outside. It keeps getting to reps in the same department.

I finally complained and asked for a supervisor (yet still tier 2) who gve me her full name but refused to give me her extension #. She promised to have it resolved within 3 weeks. A ridiculous amount of time to fix a user name issue. I told her at this point, I don't care what the problem is I just want them to wipe out the data and set me up again. She says it has to take care of it. A week after speaking with the supervisor, I got a voicemail from the same supervisor saying she got a ticket stating that I needed log in help. It was obvious that she didn't remember who I was or that my issue wasn't a log in issue. While I know she has many customers to deal with, I would think she would recognize my name after speaking to me for over an hour when I was so upset I was crying.

Needless to say, I wasn't a happy camper when I discovered my issue was still hanging out in her department. Once I calmed down, I called into customer service. After terminal hold, I finally got through to a live rep and gave her the supervisor's name. The rep was able to track her down and had her call me back. The supervisor stated that someone must have submitted a duplicate ticket. You think? There's been 7 so called tickets submitted. Technically, five since the 3rd time I called in, the rep said the first 2x tickets weren't issued. While I appreciate the fact that she called me back, I'm still aggravated that she still hadn't taken any new steps to solve my problem and that I was still in the same "ticket" circle of hell.

Her deadline is Tuesday, the 22nd. If it's not fixed by then I will be filing a complaint with the BBB. Gee, I thought I was having problems. After reading the complaints on here about lost money I feel lucky I'm not dealing with that issue. However, it has been taking between 10 and 18 days to get my money in the account, from when my ex states he has made payment. I was getting angry at him until he started showing me proof. Evidently, someone is funneling money or floating it and using funds to earn interest or other issues probably not legal. Good luck to those of you with missing money. I would suggest calling Tallahassee (or the state disbursement unit for your state) that used to distribute your paper checks to you and file a complaint with them. They have more accountability for funds and they will probably be able to tell you who to contact to help you if they can't.

Wow, it's ridiculous how many complaints Eppicard has against them but still no government official has stepped in and done something about this obviously corrupt business. Dealing with a customer service person is very stressful and gets you nowhere. They are rude and disrespectful. They refused to give you a straight answer and refused to let you speak to a higher supervisor and refused to give their full name but yet they demand that you give them your full information and on top of that, they continue to charge you a fee every time. I had a refund of $275 put back onto my card by TJ MAX on the 28th of October. I've been calling for three weeks straight asking why my money isn't on my card.

All they do is give me the runaround every time by telling me they can only put a tracker on my money to track it down. It takes 3 to 5 business days. I call back the next week and they tell me they have to put another tracker on my money. I call back the third week, they tell they only deal with lost or stolen cards and that I should write a complaint to someplace in San Antonio, Texas. Even though customer service for TJ MAX continues to tell me Eppicard has accepted the refund transaction, yet Eppicard continues to tell me they have not accepted it. Eppicard should be charged with theft bottom line.

This is the worst company I have ever had to deal with. I am convinced the government is just as crooked to allow such rubbish to go on. I agree with the person who said there was definitely some exchange of money to some government officials to let this continue. It's obviously not just one or two people when we are all complaining about the same things. For one, they are indeed stealing from the people who can least afford it, by charging bogus fees (to listen to recordings and be disconnected after listening to a bunch of choices that don't apply, I hang up feeling like a dog who has been chasing his own tail) and most crooked of all is the fact that somebody is obviously tying our money up because it sure the blazing ** is not made immediately available to who it is supposed to be available to.

I receive this money to take care of my child and it should be available as soon as the depositor makes the ** deposit! What could be the problem? I have been given a multitude of excuses. This needs to be blown wide open and the offenders need to be brought to light. I hope that someone does call the news station, soon.

(0 not a valid choice in rating overall experience) I have been a cardholder here for child support for quite some time (my child is 13). I really had no complaints other than there is never a live person to speak to. And even if you get an option to speak to someone, you are put on terminal hold, no noise and then to your amazement, disconnected. I noticed that they have started a fee for balance inquiries and this has never been initiated before. Unfortunately, when you call in, you are immediately prompted to enter your account number and it then automatically gives you a balance and charges $0.35 now for every call to them! That's ridiculous!

Of course, I cannot get to a live person to get an answer why I wasn't notified but believe me; someone will be sending my $0.70 back! They are the worst! I have no problem paying a fee that I was notified about. I am set up to receive emails from them. I looked around their website under consumer/customer important alerts, and nothing was mentioned. I have also sent a complaint to the State of Illinois but I am sure that too will go unanswered. With so many Americans out of work, why is the world so automated? It only causes that much more confusion and problems.

My overall experience with Eppicard is way less than zero. This company is crap. They rip everyone off. I disputed a transaction from Oct. 1, 2011. I still am waiting a refund from a transaction that was illegally applied against my account. Eppicard has put me through hoops to get this money back. When I told them part of the problem was that I did not have a final bill, they denied the refund on the basis of me not having a final bill. So, I sent them a copy of what I had, which was a copy of the reservation. The second issue is that I was given a refund by Enterprise back to my account. While funds are immediately deducted from my account, putting them back requires 3-30 business days. The number of days is crazy.

Eppicard needs to be disbanded. If they are acting as a quasi bank for the state of Florida, then they should have at least the responsiveness of a bank. This is a failed experiment. Florida should go back to issuing real legal tender like paper checks instead of this rip off debit card company which is not really a debit card company but Wells Fargo.

There should be some kind of regulatory third party that complaints should be addressed to instead of a bunch of lord of the flies, "piggyesque" bunch of bullying kids. By the way, have the notion that all races are equally unemployed in this state. The consequences of this is that I have been deprived of $400.00 for about a month when I really needed the money. I want a paper check back, not this moronic unaccountable bullying kids who are the tier 2 escalation team.

I was shocked to see all the complaints about Eppicard. I thought it was just me they hated and I totally agree that it is next to impossible to reach a live representative with NJ Eppicard. When I finally found the prompt to speak with a live representative, the call would disconnect after transferring, or just sit in dead air indefinitely.

What I'm wondering is this: first, why does it take so long between the time a deposit is made at the child support enforcement office and the time the funds are made available on the card? If a cash payment was made at 2:30 PM on a Monday, why is it that five business days later, it's still not accessible to the cardholders. Secondly, is our state's Attorney General aware of this nonsense, and if so, isn't he/she the person to look into such complaints? Maybe I'll contact that guy Jim ** on CBS news to investigate and we'll see some changes.

None of we recipients (or our children) need any more forces working against us, especially when they are supposedly there for our benefit! By the way, on another note, my ex-husband's income taxes were supposed to be intercepted to take care of child support arrears. He filed in January 2011 and here it is November 2011, and I still never got the funds. No one seems to know why or is willing to try to find out what happened.

I have been trying to get a replacement card shipped from Florida to my new address in Canada for almost two years. The first time, they sent it to "Oswaontereo, Florida", which of course doesn't exist. When I called for another replacement, they said 7 to 10 business days since they couldn't expedite it to Canada. 7 to 10 days later (more like 12), I got a replacement. When I tried to activate the card, it said the card was invalid. I called the number and they said the last 4 digits were invalid.

Further inspection of the envelope reveals a strange route a letter would take coming from Tallahassee, Florida to Ontario, Canada. It went from Tallahassee to the presort center in Atlanta which I understand, but here's where it gets strange. Over the return address from Atlanta, there is a sticker with a return address from "Malmo, Sweden". Why would a card coming from Tallahassee, go to Canada by way of Sweden, especially if it's time sensitive which this is? I'm suspecting fraud somewhere within the mail system, the bank or both. You might find the accounts like this being intercepted and drained and invalidated cards being sent to customers.

If they had below zero I'd give it. This service so far has 3 garnishments for CS but I have zero balance. I turned in the paperwork to have the money put into my son's main SSI account and they still gave me this card. I already have too many bank accounts from child support state to state. You cannot speak to Customer service; it is fully automated and I tried punching odd keys, star keys, and not pressing to key language problem. None worked. His SSI got the rent paid but the support keeps up his hygiene and the power bill that I am now late on! No other agency for child support has ever been a problem (other than extra accounts that cause disclosure problems with benefits ). Most were the Chase service or Carolina's EBT Cash account.

Since having FL take over, they had double garnished him, and been short the payment to me for at least 6 months by about $100/mo. It seems that Eppicard is either working in tandem with dishonest State's or Eppiccard is a flim flam agent fleecing our children of their rightful benefits!

I would like to know how it is legal for this so-called company to hold my money that I have earned hostage and then charge me 50 cents each time I call to see my balance. I am unemployed and I rely on this money to survive. I also have another list of demands, like how come my check can't come in the mail? This card was forced on me. I have no choice. Un-**-real. I would like to press charges for theft.

I have noticed over the last year that I never seem to get my full amount of child support posted. It is taken out of my ex-husband's check every Friday, always. Yet sometimes, I do not get a payment for up to 3 weeks at a time. Sometimes it will post and sometimes it doesn't. I started comparing the amount that I am supposed to receive to the amount I get. It is always off by at least $200 or more! I wait to see if it's on the next month's postings, but it never is. Child support here in MS says to call AZ where he is. We did, and they say to call Eppicard.

I do not understand where the money is and why my children are not getting it. I cannot get Eppicard to explain to me why. I also had a business overcharge me. The business told me because it was on a card, the card had to cancel or refund the transaction. I called Eppicard and spoke with someone who barely spoke English. It was very hard to understand her, and she was also very rude. She told me that it would take almost 90 days to cancel the transaction and that the business should do it. I can never get a straight answer from them. I also have a direct express card from SS and I don't have these problems with them.

I've noticed that others are saying that they have payments missing too. I don't agree with also being charged as much as they charge us for using the card. If they take $1.50 a day and the .50 cents a call every day from the number of people in the US that are forced to use this card, my God, they are making tons of money off of money that belongs to children. I was told that I had no choice but to use this card if I wanted support for my children. When I received a paper check in the mail, at least I knew that it was coming on time. This card never has it posted on time. It's very hard to plan anything with my children such as what to buy for them, food, or even pay any bills because I never know when I am getting a payment.

I regret ever using this to get support. My ex always sent his payments on time. At first, I blamed him for this until he showed me proof that it is being taken out every week on time. Where is my children's money? If I add up the almost $200 missing every month for the last almost 3 years, they have stolen almost $7,200 from my children. How can any child support agency or our government, who say they are hell bent on arresting people who don't pay their support, allow this to continue? At first, I thought I wasn't doing the math right. I had someone else look at it. Every month it is almost $200 short!

Please, someone help us. It's hard enough being a single parent, but knowing that the money is out there and not being given to us and our children is disgusting! Why isn't anyone investigating or paying attention to this? How long does this have to happen before someone speaks up for us and for our children - when we find out that someone is a millionaire because they slowly stole child support each month from us?

My Eppicard won't let me pay any bills. I have a child support card for nothing. I want to know why.

I would have given this business zero stars. But once, I got through to a real person. The customer service rep was very helpful and extremely nice.

For those trying to talk to a live customer service rep in Florida, call the number on the back of the card or the number they give on their website. Press 1 for English when prompted. After that, do not push any more buttons! Simply stay on the line. Allow the automated system to repeat its menu 3 or 4 times. After that, it will say something along the lines of "We're sorry; we still did not understand your response. Please try your call again later." When it says this, do not hung up! If you wait 5 to 10 seconds, it will then ask you to hold while you are being transferred to a customer service center. A rep answered within 1 minute!

I originally called the service center, because I had not received my replacement card, and it had been 10 business days. Without dispute, the rep said she would issue a new card and have it expedited (free of charge instead of the $15 they try to charge you normally) and that I would receive it within 2 business days.

Other than this, my experiences with EPPICard have been truly terrible. Their automated system is a joke, and their charges for even calling the customer service number is a total fraud, considering you have to call several times before you figure out there's no one on the line who can help you.

Hope this helps! I know I spent days researching this stupid company, until I came across a consumer website where someone had posted how to get through to a live person. Good luck to you all!

I have tried several times to reach a real person in customer service as the automated system does not provide information about my inquiry. It's completely unfair to me to be charged a 35 cent fee every time I call, only to end a call with an automated system without having received the answer I need. And to be sure, I didn't even know they were charging me 35 cents until I did hours worth of research to obtain information on why this charge kept showing up on my client statement.

As a result, I have had to close my accounts that automatically take out payments every month. I am extremely unhappy with this service and I personally think it's a scam to nickel-and-dime people to poverty. If I am using this card, it is because I'm in a financial crunch and I've earned the money that unemployment paid me. It does not help my quality of life at all. In fact, it hinders it. I am sadly disappointed and think EppiCard should be ashamed of themselves.

I ordered a new card and haven't received it. I should have two child support payments which I can more than cover. My kids deserve their money. How can this problem be fixed?

The third time I tried to get a hold of someone, I was on hold for a total of 16 hours for all three calls. When I finally got a hold of someone to file a complaint about charges on my account, that I didn't recognize, they told me that they don't know and that my card had to have been stolen. When I tried to request the charges to be disputed and the card replaced, they said they would. But nothing has happened. I ended up waiting 6 1/2 hours only to have them hang up on me. When I tried to call back, I waited another 1 hours and got disconnected again. What do I do? Money keeps coming up, missing off my card, which is the money for my toddler.

I was made to start using the Eppicard because the state of NJ wants to go green. Ok I get it, but I have never dealt with such poor customer service in my life. My card was stolen but I reported it lost because I did not want to go through the hassle of a police report (Not to mention I know who took it). At the time I reported it I had no money on it so I was told when the child support comes in to call back and they will issue me a new card.

I spoke to my ex and it was taken out of his check soviets and assumed it was on my card. I have tried to call back to get a person and all I get is the automated system telling me the claim has been heard to call back tomorrow. I have tried every possible way to get through to a person just to find out they are charging me Every time I call, really for what? Because you sure as hell aren't telling me anything, so now I have no idea if they sent a replacement card. It's been 2 1/2 weeks since I called and probably a good 5-10 dollars in fees trying to get someone on the phone.

I've requested a new card 10 days ago and still I haven't received anything in mail. So I called the customer service line but cannot speak to a real person at all. I don't think this is very professional. Why is it that there are no options for you to speak to someone about whatever your needs are? Automated services aren't the way to go. I rather speak to someone real!

I received my first unemployment benefit check via Eppicard debit card. The first card arrived on October 2, and when I went to activate it, I was told the card had been canceled. After 3 hours on the phone with PA Dept of Labor and Industry (Unemployment Office in Allentown, PA), I was told I would receive a new card. The card arrived today and, when activated, indicated a balance of $0. Someone at the card company or at Unemployment Office has "stolen" the $500 that is supposed to be credited to my account.

Little by little, this card steals my daughter's child support money. Today, I tried getting in touch with a real person from customer service. I called nonstop for three hours and It does not give you an option to talk to a representative. I went online only to find out that they charge $.25 for each call. I couldn't even tell you how many times I called. There goes some more money that they stole from my child.

** Eppicard and ** Nevada DETR. The card doesn't work when trying to pay online bills.

Are there any live people associated with this card? I tried repeatedly to go through every possible option to get a live person with no success. I spent two hours on the phone and never got a real person. So, I am unable to find out why a purchase won't go through.

Finally, at least I get some of what the ** were talking about. Just remember that your "available balance" and your "current balance" are two different things at "Eppicard" (I wonder if they did that on purpose so that it would wind up costing everyone of us a lot of $0.50s). When you go online, just remember to not go by the available balance. You have to go by the current balance.

Anyway, I finally was able to open a checking account online; a savings at American Express and a checking at Citibank. Neither one of these use ChexSystems. You might want to try it. Although Eppicard got me once again on both, it was $1.50 per transaction to initially transfer money, but now that's the end of me paying Eppicard. If you originally had been putting your money on a Walmart Debit card, you can take your Eppicard and your Walmart card to Walmart Service Desk and transfer it back on your Walmart Card. At least it only costs you $3.00 and you get unlimited calls to check your balance.

I don't understand why I have to have my child support payments on a card. I have a bank account. Why couldn't they just direct deposit the money into my account? I tried calling to speak with a live agent and every time I called, it was automatically deducted from my balance. I feel that this is wrong and should be dealt with. You only listened to an automated system. Why am I being charged for that?

This is ridiculous! This card is a joke. Not only did they randomly take $24 out of my account, every week I get child support, they don't even send the full amount, yet they take it out of my ex's checks--seriously? I'm about to cancel child support. In general, this isn't worth my time. I'm glad I'm working, or my child would go deaf without.

I was approved for my benefits on August 8th with an Eppicard sent out on August 11th. It takes 5-10 business days without weekends. I never received my card. I called back and they said they would send another card, but I didn't want it in 5-10 days again. That's too long. So, they had an express option for 15 bucks. I hope I get to see this card.

My old card had expired and just about a month ago, I activated the new one. The system told me I had a balance of $24. I went to a PNC bank mac yesterday (17 Aug 2011) and it told me it couldn't do my transaction. I went to the same mac today (18 Aug 2011) and I was told the same thing. I was only trying to take out $20.

So, I called the number on the back of the card and put in my card number. Then it told me that the card has been cancelled and a replacement card is being ordered. Why? I never called to say anything was wrong with my card. I have unemployment money coming that I need to use to pay my bills and I can't get my money out to do so. This is unacceptable to me. Please have someone call me. My number is **.

I have been waiting for my new EPPICard for a little over a week now. I was wondering if I was ever going to get it anytime soon. My new address is **. So, if you would please send my EPPICard to this address I would greatly appreciate it.

Sincerely,

Alexia Ann **

I take offense at being forced to have my unemployment put on a card of someone else's choice with a license to steal from the people least able too afford it.

The fees for a withdrawal of my money cost me the normal ATM fee then Eppicard applies their own 2.50 to my card, undisclosed charge to check if your money is there for .50 a pop and reversal of charges take five-10 days. Come on!

Some officials or politicians got a big kickback for allowing this to get set up. Another example of our government looking out for the rich at the expense of the poor. We, as the people, are no longer represented by our government; only businesses and the rich. And business is good.

Shame on all of them representatives. America has been sold. We need to wake up. Our forefathers would be sick at the present government. This is just one thing. Look around, corruption and blatant disregard for the little guy is out of control. Next time, it will be you being taken from.

Every time I use the card, it is rejected. So I go online and check the balance and there is always more than enough cash on the card. Customer service is of no help at all and will give the same explanation. Something about the company may not be recognizing the card.

It is very frustrating and it seems no one is doing anything about it.

The employment security commission put me on this card for unemployment benefits. I am ready to sue them because I have been to them five times but all they will say is call the Eppicard company. The Eppicard company number does not work because there is no live person to speak to.

I have no food, and am due on rent so I'm being evicted. Would an attorney contact me to put together a class action lawsuit? They need to go out of business.

I have not gotten my new Eppicard yet. I was wondering what is going on because I have not received it yet. My new address is listed above, so if you would please send it to the address that is listed above I would greatly appreciate it.

I use the Eppicard to access child support. A charge appeared on my Eppicard that I did not make. I called customer service, and was told to call back in three business days because the charge was not processed yet. However, it was on my client statement, and it was deducted from my balance. I called back in three days, and they canceled my card to stop any further unauthorized charges. I was told to update my address, so they could send me a fraud form to fill out. I called the office of recovery services (the people who garnish child support) in Utah. They had my current address; it just had to be verified, which I did. I have lived in my current address for two years.

I called Eppicard back; I cannot get a live person to talk to because my account is closed, and the recorded message tells me to call back tomorrow for an update on the status of my account. It has now been one month, and they are collecting my child support, but not giving it to me. I still have no replacement card to access my child support.

I did receive a form letter from the fraud services department at Eppicard to fill out, and return. They sent it before I verified my address, which they claimed they did not have. The letter went to my sister's house. There is only a P.O. Box; No phone number, address, or name of anyone on the letter. I filled it out, and returned it along with a police report about the fraud, which several people in my town were also victimized. I even had my bank account debit card affected, which has already been resolved.

Where is my new card? What is Eppicard doing with my child support? Who do I talk to?

I have had it with NJ EPPICard.

I dare anyone in the government/child support/credit card industry to try and get a live operator on the phone. This has happened to me many times before, enough so, that I end up using my bank card for a purchase that I need to make.

There is no option at all on the menu to speak with someone live. I've reported it lost or stolen, I think in the past, in order to actually get someone on the phone and then they were really ticked off that I hit their option to talk with someone.

I use Eppicard for NC unemployment benefits, and I have experienced just about all the complaints here (For the record, you do have to press "0" for your social, or wait a few seconds after the system says to call back to be transferred to an actual live person--ridiculous!).

My main complaint is that recently, my card was canceled due to "suspicious activity", which was actually a purchase I made. I was not contacted, and I happened to find this out at a restaurant when my card was declined.

After spending over four hours on a Saturday morning trying to figure out who to speak to and the reason for the cancellation, I was told by some rude customer service agent that it was canceled because my phone number wasn't up to date. After informing her that it was updated via the website, she tells me they have no access to their own site to get that information. I was supposed to call in to the same system--I've never heard a human voice on EVER! Then when I asked for a corporate office number to complain, I was told there wasn't one and was hung up on!

EVERYHING ELSE YOU READ ON THIS SITE IS CORRECT-- DO NOT GET THIS CARD---ONCE YOU GET IT, YOU CAN'T GO BACK TO A PAPER CHECK. YOU WILL REGRET EVER HEARING THE TERM EPPICARD! If you call (try anyway to call the customer service, they are very rude and will smuggly tell you "you can't go back to a paper check"

Recently had my unemployment checks put on this Florida State issued Eppicard. My check usually arrived 2 days after calling it in. I ordered this card for what it claimed to be more convenient. I waited 3 days and checked my balance on the toll free number and ther was no balance, then i was charged .50 for each transaction after that $$$$$$$$$$$, so I went online after that and checked the balance which is free, it said I had several hundred dollars available, so I went to the grocery store (16 miles to the nearest.)

When I got to the checkout, my purchase was denied, funds not available. Went back home talked to customer serv. rep (.50), said funds not released until later that day. I asked to speak to a supervisor, and was connected to I guess what was one. I asked her where online when I checkec my balance did it say "funds were not available until "LATER", I really did'nt get an answer, accept to check back. Meanwhile 5 days before this with money I had from 3 weeks previous I tried to run an ad for a vehicle, and it seemed to go through ok, but when the paper came out,there was no ad posted from me in the paper. I called the paper, and they said the charge would not go through, although the money was there.

I called "eppicard", another (.50) they said some businesses don't recognize the card and you may not be able to use it via internet or phone, and that I should call the customer service dept. and have them try to manually enter the card. THIS CARD I ORDERED WAS SUPPOSED TO BE SECURE AND CONVENIENT, NOW I'M SUPPOSED TO JUST GIVE OUT MY CARD INFO TO JUST ANYONE THAT CAN WRITE IT DOWN ON THE OTHER END OF A PHONE CONVERSATION (BEFORE I CAN ACTUALLY MAKE A TRANSACTION), Signed, headed to a real bank to open an actual "bank account", where I can see and talk to someone who can and be willing to help me. PS. If you get this card in July of 2011, and decide you want to go back to a paper check YOU CAN'T!!

I keep trying to access my card to get info thru the web, or the US postal service but I keep trying to enter a CVV number and the site keeps rejecting me. The Eppicard site is a "JOKE"!!!!! I really dont need yall to send me a copy of my balance because trust me I will keep up with it my self. NOW HOW BOUT THAT!!! I HAVE TRIED ABOUT 30 TIMES TO ACCESS THAT MESS!!!

5 days for somthing i see as your fault? Why do half of the places i try to use my card not work? Then when it is declined you still hold my money for 5 days!? No tonly that but i pay fifty cents everytime i try to reach one of you customer service reps! And after sitting on hold for an hour i just give up. I really wish someone would do something about this company. Obviously some money being stolen here and from people whom obviously cant afford it..,,wow! Congrats EPPICARD....you have cost me over $300 with all the troubles in the past few months.

I had stopped receiving payments because my son's father wasnt working for a while. However, I always kept a balance on my card for an emergency of $100. Well, 9 months later when I started to receive payments again, not only was that $100 gone, but they also took another $123 "claiming" that there was a charge that was pending -- FOR 9 MONTHS!

There was $100 already in the account too. So when I called them up and complained, I asked for the name/merchant and details to which they told me - "We don't have that in our system because it is over 6 months ago" So, in turn I said, "So there's no possible way you can confirm this allegation, there is no proof so you have no right to take anything from my account." After 2 hours, they still did not refund my $223! Made me fill out a form sent to me in the mail, only to be declined any restitution. Pure scams, I can't wait until they catch these low-lives!

When I applied for my unemployment I was told I would receive a card in 5-10 Business Days. After 3 weeks of not receiving it I called again and they said it will take another 7-10 Business Days. I have been waiting and waiting and when I call they keep giving me the run around. No one wants to help me and it is the same song and dance every time I call. They have now informed me it will be 7-10 business days again since I first filed in may. I have a family and we are supposed to go without money I paid into because they want to take 7-10 business days? It has now been 38 business days since they claimed they first sent it! I even made sure they had the right address and they do because they sent me literature on how to use the card but not the card its self this is B.S!

On June 8th, I called to activate my card; and when I went in to put my PIN number in, it said, 'wrong PIN number'. I have tried to call the 1-800 number but cannot get in touch with a live person. I've had money on my card since 06/08. I called Unemployment to see if they can help, at least 10 times a day; but cannot get through to them either.

My Indiana unemployment is deposited on the Eppi card and i go to there website to find a free atm. I chose US Bank and is listed as a Money Pass and our free withdraw per deposit and they are still charging me a 1.25 fee every free one along with a .25 decline fee. They say the us bank is not money pass and it is listed on there site as one and on the atm machine. I called and they refuse to give it back and they hang up on me.

You cannot get hold of them. If you call the phone number they say is customer service they want your account number and then they want your pin number. It doesnt give you an option to talk to someone and everytime you call it deducts 25cents and you dont get anyone to talk to. There is no support on their website either. You cant email anyone and I have an issue with being double billed for something and cant speak to anyone. It has cost me like $5.00 already. Everytime I go to the website it makes me change my password to or wont let me in at all to view my account.

Eppicard is charging me for checking on my account as they wouldn't tell me what was wrong and why I had money from my account missing. I lost time and money and they didn't handle my account complaint correctly.

In a nut shell despite have $700 in my account. Eppicard declined three attempts from a company to process and order for $194.63. It kept saying the CVV number was wrong when they ran the card, it was not.

I called to know why they were holding the money on three declined purchases. They said I got the zip code wrong! I have had an account with this company for three years and have been getting things sent to me in that time, my zip code has always been right.

This company is a sham. The states that use this card company Wells Fargo is a sham. All these thousands of complaints go unattended to. This is the government in action again. The lowest bidder wins and they never question them, until election that is.

So, I have approximately 600 dollars on hold now for five ** days because this is a sub-par, lowest bidder company. This will go on for a little while longer, then once enough is enough and states start getting excessive, complaints they will start pulling out of this scam-program set up by Affiliated Computer Services, Inc / Xerox, yes I said Xerox.

Eppicard declines a transaction(s) for no reason, more than enough money in account. They then hold the declined transaction, funds for five days, waiting for a company that was declined to get the money they were denied three times. Where is the logic there?!

My mother was laid off from her job over a year ago and began receiving unemployment with an EPPIcard. Not long after, I also lost my job and was on the EPPIcard for unemployment. Once when their system messed up, they charged me service fees for failed attempts to use an ATM that were due to their system failure!

But the kicker is that when my mother passed away at the end of October they immediately froze her account, cancelled it, and refused to release the money she had in the account for her bills. EPPIcard has effectively stolen hundreds of dollars! I can't help but wonder how many thousands of dollars they have unethically and illegally hijacked in this manner.

Every time I try to look at my balance online, the connection fails. This is the only site I have problems with. It's been like this for awhile. Can someone please email me back to correct this problem? Thank you.

There was a fraudulent charge on my card over 5 months ago. I disputed the charge immediately before it was ever paid. I was instructed that it would be taken care of. 5 days later I realized they paid it, so I contacted them again and was told that I had to wait till it had been paid to dispute the charge. So I then disputed it again. I had to fill out paper work and mail back in. I sent it certified mail so I could verify it was received on time.

I contacted them and they tried to tell me that I had not gotten them the paperwork back in time. When I informed them that I had proof that it was there on time, they changed their attitude. Then the dispute department said they had proof that I had contract with this company and denied my claim. I have no idea who this company is and requested a copy of their proof in writing on 2 occasions and 6 phone request. I have yet to receive any info at all from them.

The customer service is people are liars and they can't be trusted. They will go in your account and change information without your approval. They give you a hard time like you're taking money out of their pockets. They are cold-hearted and don't care that the money belongs to your child and that it puts in a hardship when you need it to take care of your family!

I was lied too and there nothing I can do about it because the guy cancelled my card, so when I call to talk to customer service now it just says this card doesn't exist. Please, you guys really need to get another way of sending support payment out that more reliable! I got one, how about checks? Because having someone else over your money and your transactions is not working very well at all!

Eppicard charges you .25 every time you call to check your child support balance. I have not received one piece of information informing me of this. I found out today when I went to the bank to get a withdrawal and it came up declined. I knew I had checked the balance before I left so I decided to go home and go online to see what I could find since you cannot get a live person to speak to you at their so called "customer service" number.

What I discovered online shocked and angered me. For the last few months, I had checked often because my ex was out of work and payments were not made in a consistent matter and I realized today that they had charged me .25 for every call I made. Eppicard, how dare you do this to people! How dare you make a charge like this and not notify people! I feel like I have just been robbed. I called my local child support office here in PA and they were not even aware that Eppicard does that. This does not seem legal or fair to me.

Every single time I try to check out the balance on my card at eppicard.com, it tells me my password has expired, to please reset a new one. I reset a new password and it may or may not let me through. Today, it told me my account was locked to reset the account, which I did. The reset was approved, I typed in my password, it set my password had expired, to please set another password.

I am extremely frustrated. I called what I thought was a different customer service number,1-866-338-2944. It was the Illinois Health Card of Debit Services. They gave me this number to call, 1-702-589-9300, which cost $3.79 to make it. You don't talk to a real person if you call the phone number for customer service on the back of the card.

This is ridiculous, I want to get into my account. I also have tried calling the child support office in Carol Stream about it. All I get there is a recording saying they are too busy helping other people, to please call back at a later time. I wait a while, call back, and get the same recording all day long. Can you help?

I did not authorize Eppicard or anyone else to deposit funds of child support to the Eppiccard Texas debit card. If my signature is not on any given paper work, I would appreciate it if agencies would not take it upon themselves to make decisions. I am well-able to care for and handle my own business affairs.

I used Eppicard for a purchase and the card was declined even though the funds were available. Thinking it was a mistake, I ran it again and once again, it was declined. When I checked my balance, it showed those two transactions as pending even though they were declined. I now have to wait 5 days for it to fall off my card (term Eppicard used). Customer service is incredibly rude and something just does not seem right with this company. Try to find information on them. It is not easy as they hide behind banks that sponsor them. Someone should expose them.

The State of Nevada has opted to use Eppicard for unemployment benefit payments. Thus far, this card sucks! Supposedly, free cash withdrawals can be made from a Wachovia or Wells Fargo Bank. Well, neither of those banks are located in Chicago,IL. If help is needed in regards to this card there is an 800 number, you cannot speak to a human being. This card is not an acceptable form of payment for majority of my bills such as telephone, Cobra insurance, gas or electric bills due to not having account and routing numbers. So I have to spend 5 dollars at ATMs for withdrawals and money order fees along with postage because my payments have to be mailed. This is a huge inconvenience as well as expense due to extra fees that I incur to pay my bills on a fixed income. At this point, I do not know where to turn!

The Eppicard or the "Texas Card" issued through the Office of the Attorney General is a complete joke and should be shut down immediately! A year ago, I had my CS sent to the card then when my ex stole the card and ran it to a negative balance. The company refused to investigate or do anything at all! This year, the attorney generals office, out of the blue, has demanded again unless it would put a financial hardship you to put the CS on the card again.

I called 3 weeks ago to tell the OAG that I didn't want my CS put on the card because of all the issues I had last time. Then guess what, this weekend, my CS went to the card. (1) I haven't had the card in over a year! (2) The Eppicard people refuse to issue another one without $5 replacement fee and (3) they still refuse to investigate the charges from my ex! So basically, I've been on the phone with the OAG for 45 minutes and have gotten nowhere, just a recording from Eppicard! I'm not dealing with Eppicard, I'm dealing with the Attorney General! How much money is the AG's office getting paid for this? I thought my tax dollars were going to the OAG not a credit card company!

Usually my ex-husband's check is garnished the first of every month and within a week my children's money is deposited on to my Indiana Eppicard. No later than the 7th of every month but it is the 22 and my kids have not received anything. When I try to call all I get is a computer recording and if I call my ex- husbands job then the courts yell at me. I want to know why Eppicard can't make sure the deposits get here on time. If there wasn't other money coming in to by diapers and clothes and food my children would be hurting.

The Eppicard is a government operated scam. I signed up to receive Child Support payments in Texas through the Eppicard. I wish I had done my research before I did that. Thinking this would be a more convenient way instead of direct deposit, I signed up.

Within the first month, the problems began. First of all, they lie when they say you can withdraw twice a month for free. You are also charged to do a balance inquiry at an ATM machine. Unbeknown to me, as well as hundreds of others, this card is not issued and maintained by a real bank, therefore not all merchants will accept it. The 3 I know of that I had the pleasure of finding out the hard way were Old Navy, Kohl's and JcPenny. The merchant allows you to put the card number in, then says it's incorrect, so you think okay maybe I missed a digit and type again. Well, every time you enter and submit that's a pending charge. Eppicard says that you can have the merchant fax something to them, to have the funds released, but the reality is, Eppicard will not release the funds until it has been 5 full business days, regardless of the fact the merchant has no intention of taking those funds. Over the past 2 weeks, I have had $250 of my money held.

Needless to say, I have contacted the Child Support Division of the OAG for TX to have them immediately opt me out of the card. Thankfully I have a bank, but for those who don't, Texas(not sure about other states) will no longer mail out paper checks, so your only option if you don't have a bank account is Eppicard. Customer service gives no empathy or understanding. Going to a "tier 2" person does nothing, as they are just another trained customer service rep who may make an extra buck an hour than Tier 1 to tell you the same thing, "sorry, oh well you have to wait." I urge everyone with complaints here to write to your state officials (I'm starting with the Attorney General's office) to voice them. This company has to be stopped.

Called to ask about putting a beneficiary on an account. They told me, one cannot have a beneficiary on an eppi card account. So , what happens to ones money if they happen to pass away? So, I changed my mind, and did not get this option. Thank you.

I am receiving child support through my Oklahoma EPPI card and up until this year, it has not been a problem. My card expired in April and my problem began. I must hereby state that I live in Sweden but I received my first EPPI card in Germany without problems. After waiting almost a month to receive my EPPI replacement card, I finally contacted their customer service. They hadn't even mailed the new card out to me!

I was upset but they ensured me that I would have my new card withing days. It is October now, EPPI card has mailed out 5 different cards, the latest one 3 weeks ago, and none have made it here. My child support worker has even contacted EPPI card customer service and told them to better put the right amount of postage on the envelope, how dumb is EPPI? Every time I call customer service, I get the same run around, "We will mail you a new card." Those calls are not free since they are long distance.

Thurday was the last time I talked to EPPI. At this point, I am very angry. I tried setting up direct deposit but was told that they couldn't do this outside the USA. I have 894 dollars on my account and I asked the customer service man (his name was ruben,who refused to give his last name) how they can make it possible for me to receive my money! He actually asked me for my address again and I told him that they were unqualified to send me another card (would have been number 6), otherwise one of the five cards in circulation would have already made it here. I am at my end of wits and I am very angry with EPPI. On top of all this, I was told by child support that I need to pin my card or else the money on my account would be send back to my children's father.

Is there anything you could suggest? Child support is now trying to get the money out of my account so they can send it to me as a check. I know I can't be the only person that lives overseas and has those kind of problems.

I lost my PA unemployment card. I phoned the 1800 number on the back of the card and reported it stolen. They charge $15.00 to issue a new one to arrive within 2 days, only they do not tell you it will arrive via UPS and a signature is required for pick up. So when it did not arrive in the mail, I called to check the status. Only you cannot reach a customer service rep unless you pick option 3 to cancel your card.

I did that, knowing it would not cancel my card until I speak verbally to someone--Wrong! New rule, they cancel your card immediately and then charge another $15.00 to replace the one that has not yet even arrived! I am furious and cannot reach a person in Customer Service to verify how, when or if my new card is coming. Please notify the card holders of policy changes and how they will receive new cards so they don't make the same mistake I did!

Let me begin by saying I could not find an address for this business anywhere I attempted to use my PA MasterCard issued to me by unemployment for a purchase this morning on Old Navy's website for my 5-year old. I received a message that the card was unable to be processed several times. I thought I typed the numbers in incorrectly, so I tried several times. I called 1-877-406-8257 and spoke to Beverly who then transferred me to Christine. She identified herself as a level 2 supervisor and said that card services was aware that Old Navy/Gap did not accept the debit card online for purchases, and unfortunately I'd have to wait 5 days for the hold to be taken off my card.

I asked why, if they were aware that this establishment didn't accept the card for online purchases, was there a hold. She explained that this is the rule. I asked if I could speak to someone above her or the claims/complaint department. Christine explained I was not able to speak to anyone else and she had no further information for me. Not only was she abrupt, she was not understanding or empathetic. I then called Old Navy: 1-800-old-navy. I spoke to Kala who explained and confirmed they do not take PA debit card by Eppi and that Eppi was aware of this. She stated that PA Eppi works with customers and she would send a fax confirming that the card would not be accepted and funds would not be taken; thus allowing the hold to be taken off.

Kala then instructed me to call card services at Eppi back and ask for a tier 2 supervisor. I waited one hour and 30 minutes and called 877-406-8257 back and spoke to Jennie. I asked for a tier 2 supervisor. After waiting over 5 minutes, Sylvia came on line making me repeat all verifiable information as if she didn't already have the information pertinent in front of her. I then explained yet again what my issue was.

This time Sylvia stated she was unaware that Old Navy/Gap didn't take the card. I asked her how was she unaware when both Beverly and Christine, whom I'd spoke to earlier, both said they knew the card wasn't accepted by this merchant. Mind you, the calls are all recorded! I asked Sylvia was the fax received from Old Navy several times and it wasn't until the 4th time I asked her did she even check.

Sylvia then, after me asking two times, said she would read me the fax and did she comply. However, she went on to tell me again on recorded line that even though this merchant "may not" accept the card, it's Eppicard's policy that they hold the funds on my card for 5 days (for something that will never be deducted since the card's not accepted). I explained this is a hardship several times to both Christine and Sylvia. I have to pay my car insurance, electric bill and other responsibilities this week.

I asked several times what is the appeal process and I was told I have no appeal and I have to wait 5 days. It's difficult enough to be on unemployment and trying to survive. You'd think that they could/would have been a little more understanding. I received more understanding from Kala the Old Navy representative. I have worked in customer service for over 20 years and I know there's always an appeal process. I know I was lied to several times by Eppicard service representatives on recorded lines and wish I had a real recourse. I'm already feeling powerless, and now even more as I sit here crying and trying to figure who I can borrow money from to pay my bills so my car insurance and electricity aren't cancelled.

The NC Eppicard is a joke , was laid off for 2 weeks. It took 4 weeks to get my card with only 1 week of benefits on it, still have not received my next weekly benefit. The NCESC only gives me the "run around" the worst customer service ever.

Needed to replace the card. When I called to do this, I was told there was a 93.00 balance and to allow "5 business days". Three weeks later...no card. The useless horrible customer service people keep repeating the same script over and over basically saying "it is within the allowable time" just wait, it was sent, it will arrive blah blah blah. Meanwhile, my balance, which should be in the 300.00 range is now zero.

Due to constant mistakes, this card has cost me about 1000 dollars over the two years I've had it. Set up direct deposit and never ever use this EPPI card!

This incident has happened on many occasions at various gas/convenience stops. I cannot use my card at the pump. It is always declined even if I try to use the card as a debit with the PIN. It is frustrating and defeats the purpose of the convenience instead of having to go inside to pay.

On June 18,2010, someone broke a rental car driver side window that was parked in front of my house. My purse was behind the driver seat, and I had all my credit/debit cards, driver license, social security number, bank account numbers, 2 phones and my valuables. I believed in one of my phones, I had some personal information save in one note might include my debit/ATM card password. I went inside my house to change and be on my way to go pick up 3 of my little cousins in Atlanta, Georgia that I could take them to immigration to get their legal papers because they came to Miami after they lost some of their parents during the earth quake in Haiti.

When I came out of my house, my purse was stolen when the window was broken. I was very emotional. I called the police and before the police got there, I made attempt to look for all the information via the internet to call the banks to cancel my cards and bank account numbers. My computer could not get on the internet right away because there was cable outage. I managed to find a friend to let me use his laptop to get some information. I had called some of the banks to cancel my cards and bank account numbers. That happened on a Friday between 4:30 pm and 5:30 pm. Imagine, I still have to go to pick up the kids in Atlanta, therefore, the window had to be fixed.

Three or four hours later while I was on the road with a friend of mine driving on the way to Atlanta, then I remembered that there was a debit card that I had not cancelled. I asked my friend to borrow his laptop to search for Eppicard phone number that I could call and cancel. It took a while to find the number, and I called them hours later to report the incident on the same day. By that time, someone withdrew cash money about $3000 using the ATM in multiple transactions. Most of these transactions were alike. I was not aware that was possible for someone to withdraw that much money in a day with a debit card at the ATM locations.

A couple of days later, they sent to me a dispute form which I filled out and sent it to Eppicard. A couple more weeks went then Eppicard wrote me, stated they are denying my claim. The thing is they gave me no explanation. So, I called the customer service number and spoke with this lady named Jennifer. I wanted to know why my claim was denied. Jennifer is a very rude and unprofessional lady. She stated that if you were not so negligence with your stuff, you would not lose your things. "So, now you think Eppicard should pay you, huh?" Anyway, after going back and forth with her, she decided to reopen the case. I filed another claim and send it express mail. Three weeks went no response.

I called them back and spoke with someone who claimed her name was also Jennifer. I told her that I had spoken with her recently, she said she was a different Jennifer. I asked this Jennifer what was her last name. She told me she was not allowed to give that information. After she asked all the personal information that she needed from me, I asked her what was going on with my claim. She claimed they have not found it yet. I told her that was impossible that it sent express mail. She told me send another one regular mail, and I said okay. I sent another claim regular mail a couple of days later. About a week went and Eppicard sent me the same type of letter that I was denied and still no explanation why.

A few days after receiving the last denial, I called again to get someone's name who made the decision on my claim and the name of the company representative. Furthermore, the explanation why my claim was denied. Moreover, I will like to take them to court. She did not give any name. She told me to write a letter and asked for any information I needed.

I am in the process of gathering my information and to send it to them now. That's one of the worst experience dealing with Eppicard. The thing is the child support department hooked me up with this Eppicard. I had never heard of them before, I don't care to deal with them ever again.

I got my unemployment funds through EppiCard. It states on my schedule of fees that I can use it at merchants that accept Visa, so I have used it to buy groceries and necessities. It also states that I can have one atm withdrawal per weekly deposit just to make sure I did not withdraw any funds until my second weekly deposit and then withdrew some funds to put in my regular bank account to pay bills. When I looked at my statement online, they charged me $1.50 for the withdrawal!

When I first got my card, I tried to set it up online and couldn't so I called a few days in a row to find out my balance and it was 0. Then I tried calling an operator to find some help. The first thing she asked me was for my SS number. Most of us know that you do not give out that number first. She didn't even bother asking my name! I asked her if there was any other way she could look it up and she said no. So I got charged $2.00 before I even had a deposit. I have dealt with Wells Fargo in the past and they are notorious for charging fees. I am going to the bank today to have it out with them and then have my checks direct deposited into my credit union. Wells Fargo is the last bank that I would do anymore business with.

If you have a complaint with your Eppicard, notify your state's Attorney General or Congressman. For some reason when they start asking questions, you get your problem fixed quick.

They have now changed the system so you only speak with a computer. I still don't have a card after a month, and now have no one to talk to. I'm broke and eating out of a McDonald's dumpster.

I requested a replacement card as I had disposed of the 1st one after unemployment my benefits ran out. I got more benefits 6 months later, so I applied for a new card was told they would charge me for the card, stealing my money, it would as their phone ad says 'be there in 5 days' 10 days no card called employment commission, they have no control over 'their vender.'

So I called them who say, well, we'll cancel that card and send one to UPS for $15.00 more of my money, no send the card 21 days later. I gave up, they cancel this card issue a new one another fee, and the next mail day Monday I get 1st card, asked to have it activated 'Oh no sir we can't wait 10 more days for the next card. This is bad, they provide no service to the consumer, they steal people's money; hold off mailing cards to gain monies with new fees and extra interest and you get the shaft. I live in my car now as I'm unable to collect my funds from these Plastic robbers who have $900.00 of my money. I want them in Federal court interstate commerce, fraud, false ads, market manipulation. Loss of sleep, PTSD episode, unable to repair car, lack of food, depression, disabled Vet in need of cash.

I receive my monthly child support payments through the Pennsylvania EPPICARD system. On 8/12/10, I logged onto their website, ** to view my monthly statement. At this time, I noticed 14 deductions totaling $779.70 off the balance that I did not make. I immediately called their customer support and made a claim. I filled out the required paperwork. I received a letter yesterday (8/30/10) stating my claim was denied.

The 14 charges were made in Las Vegas. I have never traveled to Arizona. I haven't even left the state of Pennsylvania for years. My card has remained in my possession always. I actually do not believe these charges were the result of a crime, i.e. identity theft or credit card fraud. I fully believe the 14 charges showed up on my account due to EPPICARD error. I will not give up.

My ex-husband is in the US Military and works very hard for his income, it should not be thrown away due to a computer glitch that EPPICARD denies. I am willing to pursue a legal remedy. If anyone else has experienced this also, please contact me. The economic consequence is that $779.79 has been stolen from my children for their daily necessities.

I lost my EPPICard. I called in on the 13th of August to get another card. They canceled my card and said that I would receive my card within five business days. Well, I waited until the 20th. Still, no EPPICard. So I called to see why I haven't received my card yet. The guy named Tony (he didn't say his last name) said that I had given them the wrong zip code. I know I gave them the right zip. He told me that he was going to transfer me over to the supervisor. I stayed on the phone 11 minutes, so I hung up and called back. This guy named John answered the phone. I asked for his last name but he refused to give it. I told him what was going on so he tells me that my card should be there by Friday.

It's Friday and there is still no card. I asked again to speak with a manager. They put me on hold again, this time, for 20 minutes, so I hung up and waited to call back. A lady answered and I told her what was going on. She says, "Well, your card was sent out on the 13th. You should get it any time." I asked to speak to a supervisor and again, I was put on hold. The bad part about all this is I have wasted minutes on my phone and I still was not able to speak with a supervisor.

I have had three different reasons why I haven't gotten my card yet. I don't know what else to do. I still don't have my card. I have three small kids that have returned to school, and without my card, I can't do anything. I think it's wrong. Someone really needs to check into those employees who work there. There is so much more that I can complain about. I just want my card.

Someone called my old phone number. Good thing my sister had the phone. Someone left a message and said to call 1877-, which I got no where. I would like to know what this is because I don't have any cards. Please contact me.

I called EppiCard because my account was negative $23.09. What I discovered is that the hotel I was staying in near Dulles Airport charged my account $50.69 for the incidentals that I used during my stay. This was charged on 7/24/2010. The amount was settled on 7/25/2010 for $50.69. However, the pending transaction did not clear once the settlement took place. I went through three agents, one of whom was supposed to be a supervisor named Daniel.

After several attempts and an hour, I tried to explain basic accounting to Daniel. That when something is pre-authorized and it settles, the pre-authorization falls off. Well this didn't happen, thus causing the account to be negative. The system did not update correctly. I even had my husband get on the line to try and better articulate the situation. No luck. Daniel said he was escalating our situation to level 2, but we were left on eternal hold. It was my impression that he was trying to wait us out until we hung up. It worked after 15 minutes or so, we hung up and called back again. We spoke to Rick who claimed that the level 2 department was not open on the weekends.

I am traveling and tying up my money for that amount of time is absurd and has put my family in a precarious position as a result. I was providing a specific amount and dates, yet they kept going back to other transactions that were on my account. I couldn't understand why. We are providing specific amounts, numbers are specific. Why do you keep referring to other amounts that we have not discussed? Then they want to lecture you about how they understand it and and believe to be true.

I told them why don't you listen to the customer who experienced the actual events and is trying to explain to you. It is a futile vicious circle. They are so busy trying to prove the customer wrong, that they neglect and refuse to acknowledge when a mistake has been made on their part. The first thing they want to say is go to www.eppicard.com and look online. I told them I was looking online which is why I am contacting you. They then wanted to charge a .35 cent fee every time you call back because they are incompetent. They refuse to refund that amount.

This office is in El Paso. The reason that I mention this office in particular, is because they are all Spanish-speaking individuals who don't seem to have a basic understanding of some things. Even though they are American, the communication gap is evident. It is very frustrating. I have tried to deal with the Nevada Eppicard customer service on many levels, including disputes and they are the worst. Nothing ever seems to get resolved, and there is always a wait to get my money even when they are wrong.

Months ago, I had made a payment arrangement with a company and provided my card number. The company decided that this was not good enough and started charging my card the amount they wanted to. When trying to dispute this and showing extensive documentation including emails where I asked them to cease and desist, EppiCard refused to give me my money back on the premise that I had an agreement in place. Yes, but not for any arbitrary amount. I had to cancel this card and get another one.

I have an Ohip EppiCard which I have had for years because of Child Support and I must say their customer service people handle their business. They have gotten on the phone with me and the merchant to resolve issues. They have a better understanding of transactions and usually resolve in a timely manner. The catch with them, is that they have now suspended purchasing any items remotely. This would have prevented that company from charging my card at all, but it also prevents me from purchasing online or shopping online.

I have to swipe the card in order for it to work. This also prevents me from transferring funds into my checking account, which allows credit card advances through online banking to do so. It does have its drawbacks on functionality. I too have tried to lodge a complaint and it never seems to go anywhere. You can't find contact information to write or call someone else to deal with it. I will contact my State Consumer Affairs office. Thanks for the tip. To the gentleman in Gardnerville, you have to hit option "report a card lost or stolen" in order to speak to a representative.

Eppicard's address (I believe) is Gen. Hudnell Dr San Antonio, TX 78226. You can ask to file a complaint through the customer service representative that will go straight to your state. If you are having trouble with one in particular, call back and get another one.

I received this address only after speaking to six different employees, and when I requested more information as to why my funds will be held for five days after making a unsuccesful online transaction. The charges showed up through Eppicard twice for the amount of $92.10. The merchant was willing and able to send Eppicard information saying that they would not collect these funds. Eppicard would only say that it was their policy to hold the funds for five days. The managers would not provide their last names or provide their superior's names. I was told to Google his superior's name and that he couldn't proved an address because of security purposes. Also, the manager named Tony ** said that there was no way he could send me a copy of the policy or any information to me as a customer, that my funds had to be held for five days.

I've looked on the website and other documents from them and nowhere is this policy disclosed. After lightly arguing with Tony, I was transferred to his supposed manager and left a message. After about twenty minutes, I decided to call back and asked someone else for the address which was given to me without having to explain my situation.

Alex was nice and to the point (getting the address for me). She also informed me that I could make a complaint through her that would go straight to the state. So, I made the complaint through her, I will also write the company, and I will make efforts to file a complaint through ESC and my local politicians. Why deal with companies that take advantage of the disadvantage?

I was attempting to get a head start on school shopping for my son. I found a great deal but by the time the five days are up, the sale will end.

Eppicard doesn't give a direct number to speak to a customer service representative. You have to figure it out and get charged every time you call. I went to the internet but I was also locked out of my account and tried to reset the password over and over again but it didn't work. I don't know what kind of scam they are running but a lot of people are complaining.

A lot of times, you can't even use your card at the gas station. No one is honest nowadays but when you owe them money, they make sure that they get their money and if you don't, they go straight to the collection agency. People are getting sick and tired of dealing with these type of situations.

On June 28th 2010, Eppicard cancelled my debit card due to unauthorized debit card charges without notifying me of such action. After numerous attempts to withdraw money from ATM, I was charged for failed attempts.

I was told over the phone to get a police report and fill out paperwork that would be sent to me.They said that someone had attempted to use my card in another country so they had canceled it to protect my account. They told me to destroy my card and they would send new card out UPS which they did. I filled out the paperwork as soon as it was received. I sent them on July 7, 2010. After waiting a week, I called to check status on the investigation. I was told that the ACS fraud dept. was handling it and they could not comment on status.

Frustrated, I called the company that my card had been used for and was told that they have had serious issues with fraud and they would be glad to refund my money asap but need my debit card number which I no longer had due to their telling me to destroy it. I called Eppicard to get the old card number so I could get my money back but was told that they could not give me that information and there was no way they could get it. Bear in mind that this no longer a valid card and is useless, other than the purpose of me getting my money credited back to my new account!

On 07/13/2010,I received notification that they completed their investigation and that there had been no error found in the transaction, that I would not be reimbursed even though after talking to said company that they would if they had my old credit card number. I then called Eppicard once again and was told I would have to resubmit the exact same information that I had already sent them before. This not about the money anymore although I will get it back from Amazon once I get my old credit card number.

This company just gives me the run around in hopes I forget about being stolen from. This is both appalling and unethical. After seeing they have an F rating already, I am not surprised by their action. I am currently sending a copy of this to our Attorney General in hopes of at least bring this to North Carolina's attention since I was forced to use this very unethical card for my unemployment insurance payments. Any help will be gladly appreciated. This company is extremely crooked.

Eppicard is a joke! I've had to fight with them for a couple of years now and have just started making headway! This company tried to charge you for everything imaginable and doesn't like to admit when they're wrong! Here are a few hints I've learned along the way:

If they've wrongly taken your money (charged you unnecessary fees), contact the media! I went to my local news station and got a swift response from "higher-ups" at Eppicard once I did. My problem was resolved quickly!

In order to get a live person quickly, you must use the "report a card lost or stolen" option. I haven't found any other way to speak with a live person. Don't worry, they won't cancel your card if you choose this option (I've done this several times).

They don't charge you for managing your account online. You get two free calls each month--plus one free call with each deposit (so, if you receive a weekly deposit, you would be entitled to six free calls a month).

You can find an ATM that doesn't charge for withdrawals by using their ATM locator on the website-- but beware. Just because they say they won't charge doesn't mean a thing! There's only one ATM in my area that "supposedly" won't charge for withdrawal, but Eppicard still charged me. If this happens to you, call them, but don't believe them if they say you have to fill out a dispute form for ATM fees--that's a lie! You have to call them and handle it over the phone.

Do not check your balance at the ATM because they charge you for that. If possible, check your balance online before you go to withdraw the money. I wouldn't recommend a money transfer between accounts! I did this once and it took the full two days for the transfer to complete. You won't have any access to that money during this two-day period. If you need money and are still being charged ATM fees, it's easiest to buy something at a store and request cash back. You won't be charged for this.

That's about all I've got, but the summary is, if you have a complaint bug the heck out of this company until they do something to fix it! Good luck!

I was notified by US Mail that I was eligible for unemployment benefits. I was issued a MasterCard to receive my first check. But I cannot access this company's internet address. Most times, it came up as "Server not found." I have had extreme difficulties in contacting a human. A few minutes ago, I was informed that I have been deemed "ineligible."

I wish to appeal this, and I am concerned about being charged for making calls or checking the website for information. Information is not available, and I feel I am getting the runaround, not to mention, having my personal information compromised.

There is a woman manager named Sarah that works for the North Carolina Employment Security Commission that it powerless. I was denied unemployment benifits yet they sent me an EPPICARD that had money on it ($$$.00) on it. I returned the card to the state with out setting up the cards pin. I was sent a letter after sending the card back, asking for the money. I called the NCESC and spoke to Sarah in October of 2009. I told her that I did not have the money, that the card was returned. Since the call I received several more letters. Making the same call and ending up with the same results. Nothing was done.

A few weeks ago we received another letter. We called Sarah and she finally told us that, "You will not receive any more letters, everthing is taken care of." A week latter my husband called the state looking for to ask why we have not received our tax refund. We were told that our tax refund was garnished for the amount the NCESC said we owed them plus $5.00 more as a penalty. My husband asked me to just order a card from EPPICARD and just take the money that must still be left in the system. I got a new card and set up the pin. I was told when I set up the pin that the money was still available on the card.

I went to Wachovia to cash it out and was told it was declined. I called Eppicard and am still getting jerked around. I have not been able to access EPPICARD on line and am fearful of charges from them. All I know is that when you call the 800 number. Do not put your 16 digit number in or you will be charged a fee. Instead keep pushing buttons until the system allows you to speak to a customer rep. That does not guarantee help. It guarantees no charges. This issue is still on going today (6/28/2010).

The damages are; garnished taxes from the state. We still do not have our refund. Mileage on the car to the bank. Wasted time on the phone. Mental anguish. The state calling for money that we do not have. The state sending us letters that we must respond to. A form of mental abuse. Bogus charges levied on the card. The fees that can be charged to your card is sent to you one time with the card. They will not send it to you again.

In the month of febuary there were several, as in dozens of account charges on my nevada eppicard. As I keep an eye on my account through the eppicard website, I was aware of these of the unatthorized charges long before they were posted finalized. I called the eppicard customer service number on the back of the card and was told that they would do nothing untill after the charges were cleared. Even though they now knew in advance that these charges, coming in from the UK, were unatthorized they refused to block or demand proof of how they got the card information. These charges were for theatre tickets for shows in the UK.

Obviously I was not there. So they did nothing, when the charges cleared I called back and they said I would now have to file for reimbersment which I did. They denied the claim, said the charges were justified. Obviously I feel that eppicard themselves stole the money through insider info so some employee of theirs could enjoy theatre shows in the UK on my behalf.

Its terrible dealing with un necessary fees, atm, to speak with a rep, balance inq. I'm so frustrated in how this company continues 2 rip ppl off day after day and there really seems to be nothing we can do about it.

I am so tired of this Eppicard. My funds continue to be deposited later and later. It is never on tine. It should not take a whole week for the state to process my payment. I wish that there was a way around this. My children have to go without until the state decides to post my money.

This company holds funds for Nevada state benifit recipients. Customer service (as when speaking to a person is needed) does not seem to be available. I have called three times today (6-15-2010) and after mulling through all the given menu options have not found a way to speak to anyone. I do have great command of English and am proficient in the use of computers (internet).

I can not contact them or access my account via internet to VERIFY MY FUNDS OR VERIFY ACCOUNT BALANCE. I feel that if "I" cannot find a way to get the information I need, such as account activity verification, that many other people who may have communication and technology barriers will be unable to verify that funds in which they are entitled are properly appropriated. I know quite a few tricks on how to get through to customer service centers, this one seems impenetrable.

I challenge the department of consumer affairs to attempt to contact this company. I also think that every time I enter my account number in an attempt to speak this company, I am being charged a small fee. Those small fees add up ( across the whole state? ). I don't mind paying a small fee for services, but, I can not even verify that I am not being charged without being able to access my account on the internet, or by calling the number again. ( the only relevant service I have been able to access is account balance, which, of all things, a fee applies (after twice per month)). I think most people give up after 2-3 attempts with Eppicard benefiting from fees.

The very first prompt in the call in menu requires one to enter a card number. If you don't have a card number, you get disconnected. Now how could the Consumer Affairs get involved to verify a complaint. I believe any John Q Public should be able to contact a company that holds/accounts for public funds.

IN may i had a charge of 88.95 i did not authozie and it was taken out of my account and was told for four days it would go back into my accounton monday. monday came and gone and no money. when you are unemployed it seems like everyone tries to steal from you and still haven't got it resolve

I too am required by the state of Indiana to use Eppicard for unemployment and child support. I have been receiving child support through the card for years (2002). They give you two free withdrawls per deposit. So you can go to the bank and do a cash advance twice per each deposit. If you wish to carry cash. I dont like carring cash around. The do charge you to check your balance and ATM use is free IF you can FIND ONE!!! I have not been lucky enough to find one that does not charge and the one that are suppose to be free charge also. Try getting that fee refunded when it is mistaken. I have had issues with the card not working most of the time.

I was traveling out of state and pulling into a gas station to fuel my car. You can't use them at the pump you must go in and tell them how much you want to spend. This is a big pain in the butt. My card would not work. THey tried it 5 or 6 times and nothing. I was stuck at that gas station for hours waiting for the card to come back on line. That is not the first time this has happened. The last time I was on a trip I brought emegency cash for when my eppicard would not work. Late at night it happened again. I used the cash I had brought with me. I was in Tennesse and had to get all the back the Lafayette Indiana on 100 bucks. you would think that was enough right?

I pulled into my driveway on below E. I did not even have enough gas to make it to the gas station in the morning. I ran out of gas 2 blocks from my house. It was freezing cold and I have small children. I had to carry Wyatt back home and get a gas can. I walked all the way to the gas station with a small child in my arms (3 miles away). I can go on and on with all the trouble I have had with the stupid Eppicard. And heaven forbid you use your card for a purchase that is returned, good luck getting your money back in a timly fashion. I agree that there should be absolutly NO FEEs for anytime you use it at any ATM. I think the state that requires you to have the card should be responsible for the fee associated with the card. I can see it if I choose the card option but I don't get to choose so I should not have to pay to get my money. All they are doing is robbing unemployed people and children of money they need to feed themselves and THAT should be a crime!!!

I didn't asked to get this card, they just sent it to me and started charging me! Is the whole world just greedy or what?! Please if you believe this is a rippoff...lets get these crooks and put this rippoff card scam out of business! I can do this myself so i need your help! Your $1.95 or what ever they charge you adds up! You should not just over look it, its bad enough your getting unemployment in the first place! SO STOP LETTING THEM TAKE THAT AS WELL! LETS ALL COME TOGETHER AND STOP THESE CROOKS AND GET OUR MONEY BACK!

I immediately let the gentleman parked behind me know the machine wasnt working properly. I went inside and since I wasn't a Wachovia customer I was told to file a dispute with my "bank" and they would in turn contact Wachovia to have the funds placed back on the card. Of course I was extremely upset and went home to call eppicard. I stayed on hold for almost an hour. I was also told that it could take up to 45 days for the dispute to even go through. I was told to write a letter describing what happened. I wrote and overnighted the letter which cost $18.02. I had to letter sent out to a FREAKIN' PO BOX that was given to me.

Today, monday (5/24) I called to find out what was going on with my dispute. I spoke to the nastiest "wanna be" supervisor, the heffa gave her name as LESLIE..she was very rude and didn't have any empathy for my situation. She kept saying the dispute was still pending through the "DISPUTE TEAM". This mythical "dispute team" has no way to be contacted other than via mail. The loser Leslie told me she could not help me and and proceeded to hang up...so now the word is a "dispute package" from the untouchable "dispute team" is being mailed out..so now I wait. This is my 500.00 that I have to wait up to 45 days to receive. Now ain't something???

I used my Eppicard online to make a purchase at Oldnavy.com and got a message that the card was not authorized, so i tried it again thinking that i entered the incorrect number and i was actually charged, well eppicard put the funds on hold 2x...but old navy didnt accept it and I have to wait at least 5 days in order to get my money back!!!.. On top of that i was charged like 3 times for trying to w/d the money from the bank not knowing it wasnt there..That isnt as worse as the treatment i received from the customer service representatives..I spoke to 3 ppl 2 of which "claimed to be" supervisors the last one Karina was a bit helpful bu thte 2 before just kept repeating the same thing over and over and over again thus further frustrating me. The were condescending and rude and i want to cancel my card after that one. This company bank or whatever it is is very deceitful and unprofessional.

my child support is not available at midnight as all other deposits are. my child needed a lunch for a field trip and I had to be at work very early that day. I had to go to work late so that I could get it for him.

I looked at my account and noticed they charged me .95 for withdrawal fee from the Wachovia Bank ATM and also a .50 fee from the same Wachovia Bank ATM. I called to dispute those two fees and was told that to avoid those fees I would have to go inside to any bank teller window displaying the mastercard logo. I advised the lady that the brochure that came with my card stated to avoid those fees by using Wachovia Banks ATMs (I saved my forms that came with my card). She stated that these were not surcharge fees, but a fee to use the ATM..That is exactly what THEIR definition is of a surcharge fee in the brochure the card came with. This company is very decietful and is tricking the consumers who have no other way to get their child support payments. The way they word the brochure is very decietful. I plan on calling the Dept of Revenue, Tallahassee, and the BBB, Attorney General office to complain on them and to request that their forms be clearly explained. I am outraged. It may be a small fee, but if you calculate all the people they do this too, they are making tons of money and basically "stealing candy from a baby".

The Eppicard for child support charges at least .95 for each ATM transaction (note on their website it's free) and you have to wait all day usually, until 6:30 pm or later to get your payment. I have been late on rent and electric because it wasn't released early in the morning.

My money on card is constantly missing dollars and since I know their people, who's still but the company who does not put the money on card after finding out the mistake. Common mistake - double swipe. Overpay for cheap purchases. All you can do is argue with 18774068257, which is a customer service number. Who do you turn too? These people do help me greatly, but there are petty thieves, that nickel and dimers who work for fake governments that are teaching the youth what they know which is an FBI crime. Even stealing 40 cents out of an account is a lot of jail time. I was stranded in the rain crying with no jacket.

I have an Eppicard, although I didn't ask for it. Like the woman from Loves Park, I just received it the mail with little or no explanation. It is ridiculous to be charged to get your balance, and even more ridiculous to not be able to get cash in whatever amount you need without getting charged a fee. It's for bills! We need the cash to deposit in checking accounts, etc. to pay the bills! Also, my card, after several years has been lost, thanks to a teenager who needed a fee at school paid and we didn't have cash at hand.

I have been on the phone on hold for over 20 minutes several times today, and no one ever comes to the phone! I am upset and have no idea how this will get resolved, since they also have no phone # to just "speak" with a live person who actually comes to the phone. Very disappointed, and really wondering where my $ will actually go tomorrow, since there's no card, and no help available even on their website. I won't be able to access my $, not good!

Payment is deducted from the first pay check from my ex-husband. I never receive payment into my card until at least 14-21 days after. I cannot pay my bills on time, and the damage is late fees, as well as extreme financial stress.

Just made me sick that they would nickel and dime you for this child support card I thought that would have been better than having the check deposited in my account because of never getting it on time and causing over drafts. But instead they charge you for using the card no matter how you use it. For ATM, they charge you. For checking your balance they charge you. It is just not right.

It was very frustrating and lowered your account every time from 50 cents to 3.00 for using your card, every time you used it. So you were better off drawing out all the money at one time so you would only have to pay one charge.

I was scammed by a website. They offered a $1.00 3-day trial. I was informed that if I wanted to cancel the subscription before the 3-day trial was over, that avoid the monthly charges if I chose not to want the subscription. I indeed canceled in the allotted time frame in which I do have the e-mail with date and time to substantiate this. Little did I know that when I signed up for the one site for the advertised offer I was routed to 3 or four other related sites somehow. I believe it to be a scam. I did call their customer service department to make sure all subscriptions were canceled, I was informed that they were.

To my surprise, I was still charged the $39,84 monthly fee. I then again called their customer service and asked about the charges. I was told that they did not see in their system where I had been charged this monthly fee. Basically giving me the run around. They do not disclose information regarding name of customer service rep, company name, location, etc.They eventually did refund the original $1.00 but they did not refund my $39.84. So my next step was to call the Eppicard customer service to get help. I made a request for an inquiry to be made and to cancel my card. I was told that I'd have to fill out paper work to dispute said charges. I did proceed to fill out the forms that I sent in the mail. I then checked to see if in fact my card had been canceled and to my surprise it had not been, thus giving this company and site to charge my card again for (2) charges of $9.99 And another monthly charge of $36.64.

So I called the Eppicard customer service line again, in which each time I call, I am being charged further losing more money. I informed them that my card had not in fact been canceled as requested. Thus resulting in me being charged more money from these sites that I did not authorize. I was then informed that they would make sure that my card was indeed canceled and a new card would be issued. Which they did as well as send me another packet to fill out. This all occurred in Dec 09 and Jan 2010. I have lost a little over $100.00. I got a response from my dispute claim informing me that nothing could be done because I authorized the charges. I sent all my e-mails with dates and times of cancellations, and then a copy of my account to show the charges occurred after I canceled. Not to mention the other charges that occurred after my request to cancel mt card.

I do not feel I was helped or believed by this company that I am forced to trust and deal with concerning my money. I have been allowed to be robbed of money that I could not afford seeing how I only draw $44.00 a week in unemployment. This has set me back and hurt me financially. I did my best to be honest about my actions concerning my signing on to this site, only to be treated like I was in fact lying. I feel no real effort was put forth to help me retrieve my money. My account statement alone if reviewed properly would raise suspicion. There were indeed reversals of the (4) $1.00 amounts, $1.20, as well as the $1.45, but they did not reverse the (2) $9.99 charges or the (2) $30.00 charges. This shows that I indeed did cancel and should not have been charged any monthly fees, nor charged for sites that I did not authorize to be charged for. I thought I would have received better help in this time of internet scams, but I was let down and disappointed.

My account statement speaks for itself. And I would not have signed up for that many sites on the same day. And I also received a virus on my computer after this ordeal and I say this because this was the only new site that I had visited and after going through the complaint process I suddenly got a virus. It's not like these internet scams are new or a secret, so my claim should be taken more seriously.

It's quite a coincidence that the entire nation went to this card system where they take your unemployment money as fees right at the same time the government "grenaded" our economy and put millions upon millions of people out of work. Do the math, with close to 20% unemployment and they take fees and fines and anything else they can make up, the banks are making billions of dollars off the collapsing economy. Maddening isn't it? I only get $124 a week and they take fees out of it that equal several percent of my income. I'm sure no politician has to give away several percent of his income to the banks.

I never asked for my child support payments to be put on the EPPICard, but one day I received it along with a letter explaining that my checks would now be deposited onto the card rather than mailed. At first, my only problem with it was to get cash from the card I had to make a purchase and ask for cash back, which is usually only allowed in limited amounts or be charged to get it from an ATM. More recently, however, they have added a lot of ridiculous charges. For example, we are charged if we call to get our balance via the phone number they provide more than two times a month, which in addition often tells you that you are entering an invalid card number.

We used to be able to check the balance online an unlimited number of times for free, but now they have moved the webpage and nobody can seem to even find it, per discussions with peers; therefore, we can no longer do that. I am getting really sick of all of this and they need to either get themselves straightened out or give us back our paper checks. We are also charged to check our balance via an ATM. Child support is intended for us and our children, not for them to nickel and dime us out of our funds! The damages are financial abuse by the company and stress!

This is a complaint in general and about a specific incident. In general, I find this card to be difficult to use and expensive. My deposits are rarely on time and if there is a holiday, then your child support payment is delayed several days. Eppicard is also expensive, costing me several hundred dollars each year to use. This is money coming straight from my kids' mouths. The biggest complaint is the handling of refunds, which takes entirely too much time. This card was supposed to save money and time. It does save money for the state but costs my children.

A payment was released to my PA Eppicard by the PA Department of Labor and Industry, although the Commonwealth has to share in the blame. My payment was released early in the day of 12.31.2009. I have to wait till Monday morning to get my money because these obviously don't have people working the holidays nor the weekends like they say that they do. I want my money. There is no reason my New Year holiday should have been ruined by a bunch of incompetents. If PA or Eppicard wanted my money, they'd have it yesterday. But if I want my money, I have to wait till next week. I have many bills due and I was counting on that money and now I'm in even more of a financial bind.

I called to dispute a charge 12/16, the phone rep than cancelled my card without my knowing or permission. I had to then order new card, being told to call if I had not rec'd it after 6 business days. I was verbally insulted & guaranteed I would get it by 10th day. I rec'd it on the 11th day only to find out they cancelled it again without my knowledge or consent! They claim they UPS'd a card to me on the 29th but had no tracking number claiming UPS issues them on delivery day. The biggest problem was the broken English language barrier!! Perhaps they should employ people within their abilities, instead of charging prejudice! There is a huge difference between illegal and no such person that is undocumented! In the computer we are all documented. We only make the choice of being legal or felony illegal!!!

Well I am to "supposedly" receiving a check every month on this eppicard MESS! I go to an assigned work assignment and all...I've been there faithfully everyday and still havent received squat!!! Well it is December 29 and the card was supposedly mailed out to me on 11-30-09 and I still have nothing! I have called repeatedly my caseworker and anyone that I thought could help and no one could do a thing!

When I finally did talk to someone it was on december 18 and she mailed me "another" card!( ONE that I am still waiting on!) I couldnt buy my kids not ONE Christmas present and to top all that off my 3year old daughters birthday was on The 18th of December! Still NO MONEY no CARD NOThing!

So its about to be the month of JAn. and by reading all these mistakes made by the company im sure if both checks are placed on the card I will be Charged an arm and a leg for THEIR MISTAKe! I just dont understand why they put this EPPICARD into effect when it is more trouble than I already HAVE! Its just sad that you can call a place where that person is supposed to be working and they are rude and just act like such twits! That is your job and your job is to help the person that is calling not be a twit!

But I know all I can do is pray about the situation because nothing else is going to help anything. THE workers and the GOV. dont care because ITS NOT THEM THAT IS OUT! iTS ME! I thought it is the GOVERNMeNTs job to help u out in the time of need "assistance" but no! Personally I lost all the respect I ever had for the GOvernment and My COUNTRY way to go U.S.A!

No $ for Christmas or anything!!!! just left with nothing and is expected to continue going to the work assignment I was assigned for NOTHING! I am so depressed and just stressed...complied with everything they wanted me to do but still me and my family Have NOTHING!

I just dont think this is right. I recieved checks every tue, and now its electronic shouldnt it be faster? I believe there should be someone you could speak with about this and the representinves should be a lot more courteous! I wish Indiana would find another company to go through. this is one of the most unpleasant experiances I have ever had! Try explaining to your children you cant give them money for them to purchase Christmas Presents because people dont know how to do their jobs! And since its a NON CARING carrier theres not scquat you can do about it!

I then realized that the EppiCard that I had in my possession about 5 years ago expired so I destroyed it about 1 year ago. I called EppiCard to request a new card. I received the card 12/10/09 and called EppiCard to activate it 12/11/09. I then checked my balance. Here's the deal, the automated system confirmed the child support deposit of $300.00, however I had a $0.00 balance! How could this happen, especially if there hasn't been any activity on the card in 3 years? I checked the last 10 transactions, the automated system gave me a list of transactions called "$25.00 adjustment fees" that were hitting the account from what sounded like 2 to 3 times a month within a 3 year period.

I then called EppiCard Customer Service, spoke to a Customer Service Representative by the name of Dave, who gave me the absolute run around, refusing to cooperate with me. He stated that he could not assist me until I access my bank statement online through EppiCard.com. I did as Dave instructed, setting up a login ID and password, this took about 10 minutes, I checked my transactions and noticed maybe about 2 transactions done by AOL, but it was not for the $25.00. The system allows statement history back from January 2006, however, the statement history does not show the existing charges.

I called back, this time speaking to Edgar in Customer Service, he told me to call back within 2 hours to speak to someone in the Financial Department. During this time, I asked my boss if I could go down to the child support center which meant time off the clock. Got down to Child Support enforcement, explained what took placed, the agent told me that once the child support is submitted to EppiCard, Child Support is no longer responsible, therefore I must go back to EppiCard. By then it was 10:00 a.m., time to call EppiCard Financial Department. This time I spoke to Lewis in "Disputes," explained to him that I had several unauthorized transactions that have hit my child support for $25.00. He then confirmed with me that a total amount of $356.00 was owed to AOL and that the $300.00 that I received in Child Support had obsorbed most of the outstanding charges! How could this be possible, when I never authorized AOL to charge this account! I explained to Lewis that this was not an active account since I did not get Child Support regularly. Lewis said that these service charges were what they called "Forced Debits" that AOL had been doing to this account for 3 years. My question to Lewis was, if this had been taking place for 3 years, why didn't EppiCard Alert me or Child Support Enforcement so that the account could be closed or frozen? He stated that this was a government account and EppiCard was not responsible for alerting anyone of any suspicious activity. Lewis also mentioned that AOL is still Force Debiting the account, I then requested that Lewis close the account. He said that was not authorized to do this again because it was a government account and I would need to contact Child Support Enforcement to do this.

I asked if there was a Fraud Dispute or was there something else that I could do to recover money that I did not authorized to be debited from my account. Lewis then informed me that because this had been going on for 3 years, I was outside of the 90 day grace period to file a dispute for the incident. He also recommended that I contact AOL regarding the charges, which is what I did; I called Mark from AOL in the Fraud Department, he said that he would be more than glad to credit the funds account back, however he would need the original card number because this would be the only way he could trace the transactions that took place. I didn't have this, I destroyed the card and it's been 3 years. But it's okay all I need to do was contact EppiCard to get this number. And I thought again, Why would I have this? This is not an active card that I use because I don't get regular child support. The last time I used this card was in 2006! I explained that I could not provide this information but would contact EppiCard thinking that they would gladly provide me with what Mark of AOL needed.

I contacted EppiCard again and spoke to Maria in the Financial Department, she informed me that even though EppiCard had the old credit card number, they could not give it to me!! Why, if this is my card!??? Maria explained that this was EppiCard's policy! I then practically begged her to join in a conference call with me as I contacted AOL so that we may be able to come to some type of agreement on what AOL could accept to possibly access this information. AOL again stated that they must have the old debit card number to access this information! Maria responded back to the AOL rep and informed him that EppiCard's policy is that they could not give this information out! Great support from the company that's supposed to be carefully watching over my Child Support.

So my question is who is being uncooperative here? The financial institution who I depended on to protect my account, however EppiCard allowed these transactions to continually hit my account for the past 3 years without informing me. Maria was kind enough to go out on a limb and try to override the dispute policy by submitting the dispute despite the fact that this was past the 90 day grace period. In the end she basically told me to keep my fingers cross and hope that EppiCard will accept the dispute and provide the old debit card number, however there are no guarantees.

I just dont think that it is fair that you have to pay to view your account buy phone or atm. This pass thanksgiving holiday was thursday which i normaly recieve my funds on a thrusday bi weekly. here it is tuesday and still no funds. I have rack up over 10.00 dollars viewing becuase i dont have ecess to a computer. I would like to know how can i dispute the charges current and passed.

everytime i call the 800 number customer service is rude. i get harrased about the reason i am calling. the only way to talk to an actual customer service person is to use the keypad option to cancel or report the card lost or stolen and then you have to let the person know that you do not wish to report it stolen or lost and to tell them the reason that you are calling and they imedietlly direct you to the website or to use audimated services that charge you a fee for the same answer that they can give you right then and there on the phone. the website is supposed to be "FEE FREE" and it refuses to allow you access to your account information so you are forced to call the audimated line and get charged a fee.

Also To make an atm withdrawel between the atm fee and card fees it costs me $5!! just to get my own money...if my support check was issued as a normal check...i would pay a one time check cashing fee and have my money...but because of the eppi card\.my child support check is $90 weekly and each week because of the fees...it costs me between $10 -$23 just in fees....so my actuall check is around $70 insted of what it should be...its not fair! I am a single mother and i count on that money to survie and care for my children...it all adds up at the end of the month...I end up losing around $100 of my child support income because of the EPPICARD FEES!!!!! Its rotten and should not be allowed or Legal!!!!!! they dont charge people with food stamp cards for using them or cheching the balances on thosde cards....then why should they be allowed to charge us for ours????

I receive child support through PA on the above mentioned debt card. My x's pay is docked on Thursdays for the funds. When the state used paper I recieved the funds ALWAYS Monday mornings. Now that this eppicard is handling it I don't receive my funds until Weds. afternoon. Even thought I received an email on Tuesday the funds were credited, it isn't available. Isn't electronic immediate? Well yesterday was Veterans Day so I still dont have it a week after it was taken from my x and sent in. I can't imagine the profit margin this company is getting on holding these payments. It has to be astronomical! They charge you for everything and yet you get denied online and stores for using it! What a scam and from people who truly need the money.

On October 20 at 1:26a.m. like i always do about that time to make a withdrawl from my unemployment debit card(eppicard). The bank atm was a wells fargo atm located at 2196 olympic ave henderson nv 89014. THhis is the saame atm i always go to. i put my card in made the transaction to withdrawl $400 from my account,which stated that i had $410.11 in it. i received my card back,my receipt,which stated i withdrew $400,but never received any money. The atm locked up and said transaction cancelled,atm out of service, contact wells fargo. However $400 was missing from my account. Wells fargo informed me ithey couldnt help me,that i had to take it up with EPPicard,who told me i had to file a dispute. A dispute? What dispute? I never got my money,but it still disappeared. Somebody got it,but it sure wasnt me.

In the meantime i had to wait 4 days for a dispute form to arrive in the mail so i could dispute the fact that i got"ripped off by somebody",sign it and send it back to eppicard,so they could"investigate",only to be told that i would be contacted by them when they made a decision. Are you kidding me? The best part is,i was told this could take up to 65 days or something for a decision. In the meantime, i have to hope this doesnt happen again or i will be homeless.My electricity is already threatened. Try telling a utility company to wait 60 days for something that wasnt even my fault. Everytime i call Eppicard customer service im given the old up to 60 days lie and charged for checking my balance which i wasnt even doing. Throughout all this,besides being rude to me,noone has given me an explanation as to where my money is,went or even why,let alone apologized for putting me in this major jam i now find myself in because of this.That was Oct.20.,it is now Nov.6 and noone has yet to contact me and i can no longer even get through to a live person at Eppicard anymore.

I processed a payment for an incorrect amount for a customer. I want to correct this and the customer needs it corrected today. I cannot get my credit card machine to process a credit and I have called the 800-961-8423 number, but it is automated only. I have tried the phone, the internet site for EPPI, as has the customer. There is no avenue to speak to a human being to find out what to do. Typical state of VA process.

anyway i was charged 50 cents inquiry fee, even though i didn't inquire. and since they had not put my money in when it was supposed to be there i got a 14 dollar overdraft on 50 cents...that is three whole chickens i could have brought for my family to eat this week. is there a better way, the constant fees are the real scam. and now i hear they are taking 50 dollars a year from the recipients of child support, not the payee. i was going food shopping for the week and this put a limit on what i could get

I receive my unemployment benefits on the Eppicard. It is horrible! I can't start to tell you how many times my purchases are declined even though there is a substantial amount of money in the account. I have never used it successfully in a gas station, and the other night it was declined at a pizza place for a $20 purchase. I have had two online purchases declined but they have put a hold on the funds for over a week even thought they declined the transaction. I am reluctant to use the card anymore, it's embarrassing to have your purchases declined in a grocery store or a gas station when you have adequate funds to pay for the purchase.

To follow up on my original complaint. I have found some astonishing news that mastercard/Eppi card has not informed child support card holders. I purchased a 600 dollar item at Walmart with debit. when I returned it the cashier made a mistake and credited to my account. As, we know it can be used a either. So, trying to resolve this issue, I finally spoke to someone in Financial services and was told that, nothing over $100.00 can be credited to our accounts.

This does not make much sense. Anyone can charge as much as they want without a redflag, but they have blocked any credits to be given back over $100.00 dollars. So everyone needs to know that if you purchase something over $100.00 dollars and then return it, it will not allow the return credit onto our accounts, although in my case they gave my a approved receipt of the credit, it was later i realized it did not go thru. I was told the only way to resolve it was to file a dispute. It makes no sense, if the company tried to credit the account why is master/eppicard not allowing it to go thru.And who is getting this money? This is going to cause a huge problem for many people once they realise it. Like I, and is very disturbing, so, I hope people see this before they continue to make purchases with their cards.

EppiCard Unemployment benefits being sent to me after my worker's comp injury, were stolen by online phishing companies and EppiCard. The only way I was able to get resolution was by filing an official complaint with my state's Attorney General Consumer Complaint Division and the AG's office in the state in which the purchase/EppiCard are located. EppiCard's customer service worker's are the rudest bunch I have ever encountered. They lack skills, knowledge of their business, and the desire to peform a GOOD service to their customers. Go past customer service, ask for a supervisor, file a dispute, and get contact information for the Dispute Resolution/Investigations Department. Be relentless!!!!!

I have a child support Eppi-card that can be used as a debit, credit card or cash withdrawl. Firt I relized that it is impossible to get ahold of someone on the phone to ask questions. Second I made a large debit for 600.00 at Walmart, well I returned the product and they credited it back to my account and thank god I realized that it was never credited back. They should have given me my cash back because it was a debit, but credited it and it never was actually credited. The problem is they don't send out itemized statements and just recently put up a website to access our accounts. I have been using this blindly for years and now wonder how many credits were not actually put back on the card. Trust is not always a good thing. just cause it is a state card does not mean it can be trusted.I learned that the hard way. They also do charge much for a cash withdrawl. And yes the card is denied despite there is money on it and sometimes it does charge for it anyways. I just learned that too since it is recently that I can access an itemized statement on line, but never get a representative when I call.

i have an eppicard from indiana, for child support, i live in south carolina, most places i try to use the card it gets declined so i am forced to use local banks to withdraw the money in the acount but every time i do that i am charged at the most 3 dallars from the bank and 1.50 from eppicard. so every time i withdraw i lose 4.50 of the child support. 4.50 every time i withdraw adds up to alot of child support lost that could have provided more for my child

I get my child support on this card . When I go to use this card at certain retailers..its declined despite having money in there. The fees are crazy! Half the time the money isnt on the card on time. I think its a rip off and the media should somehow be contacted to do an investigative report on how consumers are ripped off. The law should also be changed on how money is disimbursed, espically child support.

i made an online purchase on august 4, 2009, total purchase $213.93, which was charged as cash purchase on my child support debit card. part of the merchandise was on back order, so the company credited my card back $48.97, then charged my card again the remaining $165.95, without the original $213.93 dropping off. i spoke with eppicard the same day the transaction occurred, they told me both the $213.93 and the $165.95 was a cash purchase. i spoke with corporate representative of the company that i ordered the merchandise from and was told that the original $213.93 was just an authorization and should never have been charged to my account.

i have been trying to get this resolved for almost 3 months now. even though eppicard knows the problem is between them and the company i ordered from, they have been no help and are very discourteous. i have done conference calls with them with the corporate representative from the company i ordered from on 2 separate occasions. eppicard had 45 days from the date i filed my formal dispute to resolve it. that date has come and gone and my dispute is still "pending", and i have a sick feeling is will remain in pending status. i have spent countless hours on the phone with these people and have been treated like a dog and nothing has been resolved after almost 3 months. most of the representatives have the attitude that you are a welfare case, trash, in other words, and treat you accordingly, and you have no recourse.

NYS eppicard declined a purchase 3 times despite there being enough money in the account to clear. I checked the balance and saw that they removed the money from the account for the three tries. The company that I was making the purchases with called the customer service number and had a three way call with me and the company. The woman was rude and said you cannot make purchases unless you physically swipe the card which is not true. She then said that even if they do not approve it they take the money out of the account and then will put it back in 5 days. This system is terrible and needs to be corrected.

I receive my unemployment benefits on one of these cards from NC. It says you can check your balance, etc online but when I try to register it always says my username or password is incorrect.

Now, I have to prove and fight for something that belongs to my daughter and her well being. I told my son to get a balance and each 3 transaction I was charged 1.25...a fee that is never to be charged, according to all information I have about my card. I do not know what is going on but it is not cool at all! I am disable and was terminated recently because of my disability; with no other income coming in, this was my only means of support and 100.00 just went into thin air.

i recieve my child support on an eppicard... whether i wanted to or not......in weekly payments, which aren't much anyway. numerous times i have checked my balance to find that whatever amount i had left over from the previous week, no matter dollars or cents, had mysteriously vanished when the new deposit was added to my card. i have called and spoke to multiple eppicard representatives and always get the same answer, there was no balance remaining on this account before deposit made, and i have kept careful account of the balance. not to mention, when comparing my records with theirs, they match, but still, money is missing. and they had no right to simply confiscate it when the new deposit is made.

I too am having problems receiving payments within a timely fashion with eppicard. The paper checks took two days to receive our child support payments the faster electronic method takes two weeks sometimes. I would hope that the state is not purposely witholding our funds in THEIR accounts to draw interest off of our money when we are already being charged an annual fee to even receive child support in Georgia. Please help if possible. Thank you

I was refunded $83.00 from Geico on 8-16-2009. Before this lady I spoke to 2 other cust. serv. reps and was given no help at all. This lady-Danielle- really disrespected me by coming out very boisterous and refusing to help me. She then even hung the phone up on me. All their reps have been unhelpful but she was really classless.

This service company who controls government funds for unemployment is a rip off and I do not understand why our government continues to use them.

Has anyone else had the experience where you are trying to resolve something and all of a sudden they say, I am sorry I can't hear you and then their phone starts going in and out so they don't have to resolve the issue.

It is impossible to get through to them, their system doesn't tell you how, you have to keep calling and trying other options, all the while, even though you didn't get assistance, they are dinging you 35 cents each time you Tried to get ahold of them. What a lousy trick. My internet access has been blocked for months, I can't see what is going in and what is coming out of my account, all this time they keep dinging while I can't get through to anyone to get the Internet fixed. After talking with unemployment, they told me a trick to get through.

I called, spoke with a representative who said he doesn't handle the website area, I asked for a manager. As soon as I explained my situation, the manager then started blanking in and out the call pretending he couldn't hear me... however, the last few words were very clear. Have a good day, then he hung up.

This is so wrong! Now, suddenly access to my account works. I can get in, BUT, once I hit statement... every single time, it tells me the sytem has timed out as if I took to long. WHAT A SCAM.
Now, you log back in... how many times are they going to do this and then charge me 35 cents for trying to see what has been happening with my account.

WHY DOES THE GOVERNMENT KEEP USING THESE PEOPLE, I KNOW I CAN'T BE THE ONLY PERSON HAVING THESE PROBLEMS! Even the unemployment office showed some disgust with their tactics. It is not as if the unemployed in this economy do not already have it tough enough, this is just rediculous!

I purchased a tire for my card. The cashier told me that the 3-digit security number wasn't being accepted. He swiped it again with the same results. I then went to a bank and withdrew cash from the card. It has now been 4 days and the "pending" charges have not dropped off. Last week the same thing happened with a different purchase. I cannot get a human at their customer service. As automobile tires are very expensive, and I have in effect spent 3 times the price for it, I have no money in that account that is available.

Oh July 9, 2009, I approved Grants Insider of Kearney, MO to debit my account for $1.95 for supposedly shipping charges of a packet, and a temporary access to their website. After reviewing the website, I found that it was nothing more then what was allowed for free on verious government sites. I sent an email requesting that I be disenrolled from the program. Since I had not received the packet in the mail, I assumed that they had granted my wish.

On July 23, 2009, a charge appeared upon my debit card, in the "Pending Transaction" section, for $39.95 for Grant Insider. I contacted EPPICard's Customer Service at the toll free number. I explained that this was a fraudulent charge. I was told that they would credit the charge back to my account withing 24 to 48 hours.

I checked the account again at Midnight Friday night/Saturday morning. This time the $39.95 charge was listed in the completed transaction. I called back to the Customer Service number, and was told that I had not called in time to stop the transfer of funds. Further each call that I have made to the Customer Service was costing me a $.45 service charge.

I have money missing from my account! I called cust. service and got my last ten transactions,which mine being the same as his,I should have185.00 but only have 150.00! Now where is the other 35.00? He said he would mail me my transactions in about 3 weeks! My transactions are the same as his,we went through this over the phone wich also cost me hidden fees!!Now what good is it to send me that info. when we just went over it on the phone!! 35.00 is missing with NO explanation as to where it went so i hold the BANK responsible and should be reimbursed. Struggling already without the goverment&everyone else trying to rip me the hell off!! Never wanted the card to start with. Also have friends&family who are having problems as well.Where are the free transactions? Ive yet to find one!!Very disappointed in our country today!!!

well i didnt ask for this card and they take so many fees out of it this is suppose to be my childsupport money but i feel its being taken in fees and i have had so many problems with the guy danny who answers the phone that is after they take atleast 3.oo from you to get to an live customer service rep. and he is reallly rude asked for his boss he hung up on me i had some bad experinces with this company but the state of va is forcing you use this card

well i didnt ask for this card and they take so many fees out of it this is suppose to be my childsupport money but i feel its being taken in fees and i have had so many problems with the guy danny who answers the phone that is after they take atleast 3.oo from you to get to an live customer service rep. and he is reallly rude asked for his boss he hung up on me i had some bad experinces with this company but the state of va is forcing you use this card

Also, there are no fee-free locations in my area at all. I dont think there are any in my state (New York) I have to pay $3.00 to withdraw cash. And the fee's for calling them and other usage are outragious. We as custodial parents and our children should not have to pay anything to get our child support! I need to speak to someone at Eppi and not be charged .50 each time I try to get a person and cant. Is there a number to speak to a customer service person???? They claim they have customer service 24/7 which is a lie. It's all automated info.

The DFA (Disability Financial Assistance) I receive from Hamilton County, Ohio is now disbursed by Eppicard. Currently it is $115.00 per month. The information pamphlet Eppicard provides states that if we make cash withdrawals from "participating banks ATM's" there will only be a .75 cent service charge. The banks listed by Eppicard are Fifth Third and PNC.

Both the Fifth Third and the PNC ATMs charged me $3.00 when I withdrew cash.

When I checked my statement on Eppicard.com, it showed a further .75 cent charge. But the $3.00 ATM fee was included in the amount of cash withdrawal! In other words, Eppicard hides the bank's $3.00 ATM charge by calling your $50.00 cash withdrawal a $53.00 withdrawal.

Tens of thousands of poor and disabled people are getting charged this way after being told by Eppicard that they would not be. I have contacted Fifth Third on the phone, over their website, and in person at the downtown Cincinnati office. All the people I contacted responded the exact same way, as if reading from a script: "I'm sorry, but I've never heard of that program."

Eppicard also states in their information pamphlet that Master Card teller windows will provide cash advances without fees, but I have yet to find one. Neither Eppicard nor Hamilton County, Ohio will respond to my telephone inquiries. (Eppicard has no email address for people on DFA to send questions. Eppicard's telephone is automated; there is no option on the menu to connect you to a live service representative.

There was an unauthorized charge on my Eppicard. I disputed with an agent and was told the charges was to be reversed within 24 hours and 48 hours later still nothing. Also, while waiting, I was charged many account fees for checking (I was given an account alert on my cell phone for a balance notice).

A credit adjustment for one of the charges and a debit adjustment for the other charge appeared on my account and when I called to inquire of the matter, I was told that it was due to a system error and that a credit adjustment for the second 50.68 would be made to my account. It never happened, as a matter of fact Eppicard made a debit adjustment of 50.68 which meant that my account is now minus 101.36. I received a letter from Eppicard denying my claim and closing the matter. Its a dog gone shame that this beastly company is allowed to successfully scam consumers of their money despite the number of complaints sent to appropriate agencies and once the scam finally balloons to media notoriety, the low-life vipers slither away quietly into the fog that protects them until they strike again. I WANT MY MONEY BACK!!!!!

I have an eppicard and as everyone knows they charge you after a couple of balance checks they charge you. Well now I'm locked out of my account on the internet and after many attempts to reset my password I still can not access my account. Not only that but I can't get in touch with any type of customer service despite any number I call to fix the problem. This is the worst manner of business I've ever had to deal with.

Original ATM problem. Nov 5 or 6, 2008. Dispute filed immediately. Nov. 28 Provisional Credit $320 applied to my account. Dec. 12, 2008 $320 Provisional Credit Removed from my balance. Dispute filed again (exact date in records) Dispute denied (again, I have records to prove this) Filed 3rd dispute (spring, 2009) 3rd Dispute denied. Each and every time I mailed in the dispute forms, I clearly explained the details of events, providing written documentation from the Bank, my receipts, and my personal statements regarding what happened, and some of the troubles I've experienced during this ATM dispute process.

November 5th or 6th, 2008 I went to an ATM at National City Bank on 25th St. Columbus, IN to remove cash from my account. My balance was $334, I requested $320 (increments of $20). It did not give me any cash, and printed a receipt that said, "Unable to process transaction at this time". I wondered what the problem was, and thought that maybe there was a $300 limit, so I requested lesser amount (twice) and each time it said, "amount requested exceeds available balance".

I knew I had $334 prior to pulling up to the ATM, I reported this to the card company immediately. L. Rodriquez, Customer Service Representative documented this issue and began the dispute process for me. I filled out all paper work, sent it in via certified mail, and about 2 weeks later, on Nov. 28, 2008. I received a "provisional credit" OF $320 to my account. I THOUGHT IT WAS OVER...WRONG!

Two weeks later, Nov 12, 2008, they removed $320 from my account AGAIN! I called them asking WHY it was taken out again, and the representative did not know why. She agreed that it must have been in error, and suggested I file another dispute claim. Again, I filled out all paper work and sent it in in a timely manner, with Certified Mail, and again they denied me. They said my denial was, "based on documentation from the merchant" which is National City. So I went to National City to find out what EPPICard was talking about. They had "NO IDEA"! As I said, they provided me with written documents supporting my dispute, and want this matter resolved immediately.

I disputed that transaction (Nov. 12)and got nowhere. I had even sent in a letter from the Bank Manager, stating that I absolutely did not receive any money from the ATM. National City is supporting me with letters and ATM logs proving that I did not get any money and yet they (EPPICard Processing Payment Center) refuse to give my money back. Upon receiving that "denial" I simply couldn't believe it! They were making it impossible to get my money back.

Some one has my child support, and I want it back. That money is for my child, and I will fight for this. It's terrible that a person has to go through such lengthy dispute processes and spend $5 to mail it off, not to mention other financial losses I incurred!

After being denied, I disputed THAT and the final reply was, "we credited your account $320 Nov. 12" but they fail to address the fact that they REMOVED $320 on Nov. 28. I'm ready to take legal action. $120 lost wages (missed work trying to take care of this issue). $78 in overdraft fees. $15 in certified mail fees Missed out on Christmas Specials for my child.

I transferred $1,200.00 from Eppicard to personal checking account over the phone on 6/4/09. Today is 6/8/09 and the money is nowhere to be found. WHERE'S MY MONEY?

had someone make two charges to my card without my permission and Eppicard will not investigate. I'm out of $90.00 and I'm unemployed

This is the worst consumer card agency I have ever had the displeasure of dealing with! My first issue with this company is that cardusers can only access their accounts while using Internet Explorer. It took me several WEEKS to get someone who speaks broken English to tell me I can't use Firefox to access my account. Secondly, they make sure you have NO email address or physical address at which to contact them. THE ONLY WAY TO CONTACT THE COMPANY IS BY PHONE! After waiting on hold for more than ten minutes each time I call and I finally have a human being on the phone I had to ask him to repeat himself several times because I couldn't understand his foreign accent.

It is incredibly exhausting, frustrating and impossible to explain to someone who barely understands English that money was erroneously deducted from my account, not once but TWICE. Furthermore, the information that the "Customer Service Representative" is seeing on his/her screen is different from what is on your screen even though you are both accessing the same account! A deduction of $235.89 was erroneously deducted from my account TWICE and the Eppicard respresentative has no record of it even though I am staring at my account statement that can ONLY be accessed through their website! This company has no idea what customer service is! In reality, we, the card-users are not their customers... the state agencies who hire them are the real customers. I sure hope they get better treatment than we do! And what really bites about this situation is that the card-user has no choice in the matter.

I would prefer my unemployment payments be directly deposited to my checking account but that is not an option. The card-users are FORCED to do business with these idiots through the state agencies who employ them! Now, I have to dispute the issue in writing which may take up to 45 days AFTER I receive the paperwork to complete.

Pump gas before paying it and was not aware someone from Eppi had cancell my card. My card came up fraud on the cash register/I had no cash on me at the time.

I haven't had much problem with the card except for the atm transfer withdrawal fees (there is no reason people using this card should be charged since a majority are struggling financially and I added my fees over six months it was over $100.00)my problem is checking online. I had no problem a week and half ago but now it tells me too many logins, account locked, reset password. Did that still nothing but that message, re-did all again exact same way nothing.

Called number had to say my card was lost to get a human. He couldn't help me with the web site and that some IT support was the ones doing the web page and he would let them know. A week later still can't check account still locked. Some one tell me how to unlock it!?

Can't check activity have to call # and pay .40 to find out what I have on my account, but that doesn't show me any transactions so I can't see if someone has my info no way to dispute anything if you don't know what's on your account

Some one charge 74.75 dollars to my account without my consent and Eppicard company chage me $50.00 to investigate it. I only recieve $25.00 and they can't give me a reason why.

The pin for my EPPICard was stolen and $1100 was stolen from my card. I filed a report with the Sheriff's office because my finace had money stolen from him on the same day. I called to report the incident and to cancel the card and had another one sent to me.

I filed all the neccasary paperwork as provided by ACS. They declined my request and suggested that I contact the merchant. I did research on the internet about this company and I found this article with the complaints of other mothers who receive their child support funds in this way. I have also found a website with contact information for ACS and I have sent an email to 2 different departments within the company. I am currently waiting for a response.

I thought that using the ATM Eppicard would be a fantastic and assured way to receive my child support, however, I believe that I have had more problems with it than if I just got the check from my son's father every week. The fees to access my account away from the internet (which I do not have at my home so I have to call if after my work hours) are rediculous for just calling an 800 number. I don't always get my money on the same day every week, and god forbid there's a holiday, if they have ONE day off, my deposit is at least 3-5 days late!

Last year I kept looking for this one week's deposit, called (which cost me for the customer service call!!) and after 3 weeks, they finally credited my account b/c they had mistakenly put it into the wrong person's account as well as the embarrassment when various stores' machine won't accept the card, NO GAS PUMPS allow you to pay at the pump, found that out the hard way as my child was asleep and I had to wake him to pay for gas when I shouldn't have had to do that. It has a mastercard logo. And to top it all off, I have been locked out on the internet from checking my balance, the ONLY FREE WAY TO CHECK IT, b/c it tells me I've had too many log-in attempts.

I've tried the 800 number and cannot get a live person to tell me how to reset my account online. So no matter what, I have to keep all receipts and keep track of my balance myself, in order for my money not to be used up in fees. I think from now on I will just take out all my money the day I receive it and put it away so I don't get ripped off by this agency. Sure I could ask for checks by mail again, but how long would it take for me to get my money?

my eppicard was stolen, there was 700 hundred dollars taken out of my account on the eppicard. I contacted eppicard, then i ws contacted by someone from ACS Payment Processing Services, he told me he would take care of it right away and take care of the sitauation. then i get a letter stating that i have to go to the merchants, there were no merchants, the money was taken out of a bank and they will not reimburse me for the money that was stolen.

This is unfair, I am not a deadbeat, but Ido need this money to keep my household going until i can find a job. I did nothing wrong and they just blew me off. please help
less food, no daycare for my child so i could look for a job, bills getting later and later

I have an Eppicard for my child support. Who thought of this? First, I don't live in the state of issuance so I have a fee just to get my money. Second, if you need a new card it takes 10 days to get it and you are unable to access your funds by any other means. Third, any issues take months to try to resolve and you cannot get ahold of anyone to talk to.

Fourth, I cannot tell you the amount of times I have had transactions denied because the card just won't work at certain places. An example is I went to get gas for my car and it was denied. Luckily I had my bank card with me or I would have been out of luck. This is a ridiculous way to receive child support. I would rather it be direct deposited into my bank account where I can control it the way I want to control it. This card is mostly a nightmare. Charging us for OUR OWN MONEY. How unfair.

I can see that many people have had some frustrations with their EPPICARD. I can say that I have never seen these problems, but this is only because of the way I handled it, and I would like to share it with everyone else.

AVOID USING AN ATM IF POSSIBLE. If you have another bank account besides your EPPICARD account, then make direct transfers to it. Call the phone number on the back of your card and set up transfers to that account. You will only need to provide your routing and account numbers once; after that, it asks you if you want to transfer to that account again the next time you call. It takes 2-3 days for the transfer to take place, but it always works, and you get no fees whatsoever. I completely deplete the card every time.

Very disappointed!!

I tried to make a purchase for 19.98 and my card was decline however I was charged for the transaction 4 times I requested to have the transactions reverse and so did the merchant and eppic card only reversed 1. I needed to pay my electric bill and now my children will be without electric. I live in NC its cold here so we will have no heat or lights thanks to this company. I wish I never had to use eppic card for my child support money

Im out of over 70.00 and my electric will be shut off and my family will freeze.

Please see the screen shots below of my account. According to the deposits made, my beginning balance on January 1, 2009 should have been 818.04 Instead of 566.04. This is a difference of 252.00 which is the amounts of each of the payments that I receive bi-monthly.

Can you please help me rectify this problem?

I had requested a replacment card since I lost my original and was told that there was a $5 replacment fee. Fine, I was willing to pay the replacment fee but was told it had to be deducted from the Eppicard. At this time I only had a balance of $2 and change on the card and was told once a deposit is made on the card then a replacement card will be sent to me. Well, I called Friday 02/06/09 approximatley 11:10 because I needed to pull up the pamyent history on my account. Now remember, I never received my replacment card. I'm telling this reprensentative that I believe the last payment made to me was in November 08, she said no, the last payment was made on 02/02/09.

I was told by a representative once there are funds available in your account, we'll mail you out a new card. This has not happened. I'm also telling this representative that I need to print out a copy of my payment summary to take to my local IDPA office, is there anyway that I can log into my account without a card no#. She's telling me, go to help and you can bypass that. I'm logged onto telling her at the same time that it's not working. So, she just blows me off, well maam, we'll send you a card and you should get it in the next 5 to 10 days! In other words, she didn't address the problem of me needing to get into my account. She was not compassionate at all to my needs.

If I don't have this information I may lost my medical benefits for my child. I need the information by the 10th of this month and my card won't be here in time for me to re-register on-line.

I have a NY State EPPI Card to receive my child support. A payment was made through child support and I was told by child support that it takes 2-3 business days for the transfer to post to the EPPI Card. I waited. Still havent received the payment. I went onto the EPPICARD.COM and after spending 3 hours just trying to sign up my account online learned that the balance was still 0.00. I was furious so I kept calling the number on the back of my card, just to later learn that after 5 calls you are charged 0.25 per additional call. All I was trying to do was to talk with a HUMAN but to my amazement it was all automated with no way to speak with a representative.

Today I decided to do research and try to call Mastercard. After calling them 4 times and getting different phone numbers to contact, I spoke with a supervisor who told me that the only customer service they have available is to the Georgia State EPPI Card. I called the number, but because I am in NY I disconnected me and wouldn't let me talk to a representative. I HATE this card and wish I had never gotten it because now it has caused a hurricane effect and possibly has put my house in jeopardy because I was unable to pay the mortgage because I never received my child support on the card. Now no one can tell me where the money is, who to talk with, or any information on the account. I am now forced to go to my congressman and local officials to see if they will be able to assist me in getting my child support. We are talking about keeping a roof over my 9 month old daughter's head and I can't believe a company can get away with this. I am also planning on going on the news and reporting this to the authorities.

I had questions about a $1.00 unathorized charged that appeared on my card a few times. I tried calling customer service that is CLEARLY stated on the bacl of the Eppicard. After being prompted to key my acct, number I was automatically charged $.50 for trying to reach a representitve to speak with. I went through all the instructions and there is NOT one that allows you to speak to anyone or dispute a charge. I then decided to call the Outside of USA number that is clearly listed on the back of the card 801-352-3118. Some actually answered this number and tome me the reason I could not get through on the toll free number is because its set up to charge the person $.50 after phoining in 5 times automatically.

Lets do the math. SInce there is no way to speak to someone at the number indicated on the card , many people will phone in on that number and get charged each time. If 500,000 people call wach year, Eppicard and Mastercard since they proudly display tehre logo will make $250,000 from people simply trying to get through to a number that DOES NOT WORK as claimed. and people will have to pay money jsut to figuere that out! FRAUD!

When I asked to speak to a supervisor to report this to I was given the run around by 3 people before placing my complaint.

FRAUD! FRAUD! FRAUD!

Just some information for those people that use the Eppicard for whatever purpose.... I have my child support direct deposited to the Eppicard. In 2007 there was several ATM withdrawls from ATM's in Lahore, Pakistan. Also phone services to an adult phone line in Las Vegas. I reside in Chicago, Illinois and have never nor desire to ever go to Pakistan. I called Eppicard (Comerica Bank) and dealt with several customer Service reps... they sent me forms to fill out and I quickly returned them trying to get my money credited.

After 2 weeks i called again and they advised they never received them , even thought I sent them certified mail with signature required. I again received a new form and sent the completed form back out certified signature required. After waiting another 2 weeks going back and forth with customer service reps and managers, i had enough. I felt like I was dealing with a handful of people working out of someones basement, not a real financial institution. I did some research on the internet to see who of the Illinois State representatives was in charge of this program. Once I located that person I called his office and did a conference call to Comerica aka Eppicard , within 24 hours my money was credited to my account. For those being scammed use your local offices or higher if need be, remember these elected officials work FOR YOU, not the opposite!!!

After numerous conversations with R. Iberra supervisor in Texas which also handles unemploymnet dispursments from Indiana. I have had to go back to the bank to request the same information about my no recieving the funds during an $800.00 atm transaction. I done this twice and sent the same information to the same man. I have been told that it would be looked into when calling back and he would call back (never happended). Again I call and am told that I would have to go back to the bank and have the processor to send them a letter stating that they did not request a refund of the money that was not given to me.

I went to the bank the wonderful woman there is about tried of the situation but she is very kind and simpathic to my situation since she was the first person I talked to back in the summer when this first happened. She told me again that she herself would call EPPICard on my behave which she did and explain to them that she needed the processor id number from the request in order to get to the bottom of what happened. She (lady at the bank) called me back and told me that she spoke to R. Iberra personally and told him this.

So, again I wait he does not call so I called him only to find out that I would have to go back to the bank and have the person in processing to send him a letter stating they did not request a refund for the money that I did not recieve. I explain what the lady at the bank told me and he said he had spoken to her but she did not tell him this. With all that being said he told me he would get a hold of the dispute team so someone could get a copy of the transaction from the bank and he would call back. But, he also told me that the dispute has reached the expiration date and he is doing me a favor by even looking into the matter. I have call back several time since and only get his voice mail and no return phone call. Where do I go next. Bills are mounting!

I have an Indiana issued Visa eppicard to recieve my unemployment compensation, I went to an atm machine to retrieve 800.00 cash. I put in correct pin and recieved transaction denied slip even though I have more than enough money on the card to cover the transaction. I then went into the bank and spoke with a teller who informed me that the machine are only set up to dispense up to 250.00. I then attempted to take the 250.00 off my card and got another transaction denied slip. I check my balance to discover that my money had been taken out of the account even thoough I did not recieve it.

I contacted eppicard they sent me a form to fill out about 2 weeks later. They credited my account the missing 800.00 and the 2.00 fee for a total of 802.00. About two months later the debited my account for 802.00. I called their customer service deptment to ask why and I was told that my dispute was denied so the money was taken back out of my account. I was told that they made payment to the bank when my dispute was granted and that is why they deducted the money from my account again when the dispute was denied.

I asked why I was denied and was told that they also sent a letter to the bank where I used my atm card and they said that they did give me the money the first time. I then contacted the bank about this and was told that they never recieved anything from eppicard. I called eppicard customer service again and was told all I would need to do is to have the bank to fax over a letter on their letter head stating that there had been a mistake and I never recieve the money and that would take care of the problem as it is probably just a computer error. I went back to the bank and they indeed faxed the letter as requested, I called eppicard to check and was told they did recieve it but there is nothing they will do because now my dispute is with the bank.

I went back to the bank and told them what happened they called eppicard as well on my behalf while I stood right there. The person in customer service told the bank that there is nothing that can be done because the dispute was denied and closed and would not be re-opened. I went home and called customer service eppicard myself and ask to speak with the dispute deoartment and was told they do not talk to customers. I then asked to speak with that woman's supervisor and was told that all of them were out or assisting other customers. I stated I would hold for the nect available one and the woman told me you will not be holding on my line and hung up in my face.

Nothing has been done by eppicard and I am still out my unemployment money with bills to pay. I speak to them daily and I still get the run around. Either no one is available as far as a supervisor, there is nothing that can be done, or you will have to return to the bank and ask them to credit your account.

ACS State and Local Solutions ( Eppicard Debit Visa) issuing bank Wells Fargo, NA Wells Fargo does not recognize this card as an account because it is not associated with a consumer savings or checking account therefore I am unable to file a dispute resolution claim with them. I did however file a dispute form sent to me from ACS State and Local Solutions and reported fraudulent transactions discovered on my account on August 6, 2008.

ACS has denied my claim and declares my funds (child support via the Texas Attorney Generals Office) are not FDIC insured and will not reimburse. I have found evidence on the FDIC web site that contradics this statement. I evidently was a victim in a nationwide internet scam that targeted Eppicard users. Throughout multiple states across the county, Eppicard account holders are complaining of the same results for their filed disputes. However I do know of some account holders who received reimbursment of their funds. I do not understand how ACS can keep my money and reimburse others.

I also spoke with the Texas OAG and they were unable to help me with this dispute, explaining that once the child support payment was made it went to Wells Fargo and was handled by ACS, therefore it was out of their hands. Please advise what I should do to recover my stolen money. I need and depend on my child support and so does my son. Thank you

Don't know how I'm going to pay some of my bills. Emotionally I can't even think have the time and it is effecting my performance at school. I feel violated and do not understand why all of the States who have hired outsourcing companies to save money would do this at the expense of the receipients (child support, unemployment benefits, etc..). These funds are insured and I want mine back. ACS is a computer systems business. It appears with so many cases of fraud happening to Eppicard holders specifically that maybe the problem lies within.

On 07/29/08, two transactions were made at an ATM 7-Eleven in Chicago, IL, for a total of $527.00. I explained to staff at EPPICARD that I had not given my card or pin number to anyone and I live in Beaumont, TX, and have never been to Illinois in my life.

EPPICARD staff told me that I had to have given my pin number to someone; therefore, ACS denied my claim due to a pin number being used for these transactions. I told her that they treat the victim like the criminal and let the criminal run free to continue their criminal activity. They refuse to do an investigation based on someone using my pin number.

This was child support money for my son and has caused a financial hardship.

On 8/6/08 I recieved an email from EPPICard.com stating my acct. needed to be restored because of failed log in attempts. I ignored the email and put it in my banking file. On 8/11/08 my EPPICard acct was drained by someone at an ATM in Chicago, totalling $1087.00. I then filed a dispute with ACS/Eppicard on 8/12/08.

On 9/12/08 I received a letter from ACS/EPPICard denying my request for reimbursement. ACS also stated that I could dispute the transactions with the merchant in question. On 9/12/09 I called ACS and they told me it was my responsibility to protect my card information and that I must have given my info to someone. I did not.

On 9/12/08 I called the merchant in question (North Community Bank, Chicago, IL) they said there was nothing I could do...that they would only release ATM transaction photos to the investigating firm.

Mostly financial hardship...paying bills...car is about to be repo, etc...

I received a text stating my EPPI CARD had been suspended for inactivity and I don't even have an EPPI CARD! Therefore, I googled it and seen it is a scam. How did they get my cell phone number?

Charges for texts on my cell phone

I have received two texts from these people. The first one said my account was suspended for security reasons and to call the number above. The second one said my account was suspended for inactivity, to login at www.eppiservices.com. I went to the site to see what eppiservices was. I tried to click on help and faq, but the page would not load. That's when I did a search. I felt it could be a scam which is why I never called. Is there no way to catch these people? How did they get my cell phone number?

None other than they used my test messaging and minutes and wasted my time.

I recieved the false text message that my eppicard account was closed. I do not have such an account so googled EPPICard and saw this scam going on. I AM A VICTIM. Shouldnt SPRINT be held to some accountablity too since I rec'd this on my cell phone?

The EPPICard Scam has appeared on my cell phone 3 times and also on my husband's cell phone. We just deleted and did not call them.

I received a text message from this scam. Saying my eppicard account has been closed for unusual activity.

Today I received a text message from Eppicard Security informing me that my account was cosed due to unusual activity and they requested that I contact them at 1-866. Upon returning the call I was prompted to enter personal and confidential information. I did not enter the information and until now, had no knowledge of the Eppicard. I do however have child support payments directly deposited into a checking account. My concern is, are these criminal minded individuals able to access my child support information and has my account/information been compromised? I will contact child support enforcement on Monday.

" Dear EPPICard account holder, A pending refund of $783.00 is being made available to your debit card on 06/10/2008. Because of the recent attacks on multiple EPPICard account holders, EPPICard Security Department has implemented a new security system designed to protect your account and provide an increased level of protection to your money and personal data. In order for the money to be available you have to pass through several security measures in order for us to verify your identity and credit your account.

"To protect your account, please keep in mind these instructions: * Do not share your password with other users. * Log off and close the Internet explorer window after using your online account, especially if you are in a public place. Please use our secure server by following the link below to verify your identity and receive the funds. We apologize for any inconvenience this may cause, and appreciate your assistance for helping us maintain the integrity of the entire EPPICard system. EPPICard Online Department"

We do not have an EPPI Card.

I received the following unsolicited text message on my cell phone at 4:44 p.m. cst on August 6, 2008: From: EPPI-CARD: your account was suspended for security reasons. call us at 856....

While checking my account information on-line, I recieved a text message from EPPICard Security that my account had been closed due to unusual activity. Upon calling the phone number given, I was prompted to enter my account number, social, and PIN.

Like an idiot I didn't think twice about it because I had just left the web site and thought maybe I had entered incorrect information. They had within a matter of the next two hours made two transactions totaling $463.00! Now I'm in the process of protecting my other accounts and cards, and it will be months before I get any money back!

Well the obvoius is the loss of $463.00. But what future problems it may cause, how long it will take to straighten out, who really can tell at this point.

08/17/2007 $120.00 100 COTTONWOOD CTR

I am a single mother and this is my main source of income.(child support)Not having it caused me many problems.